>> good morning, everybody. welcome to "new day." it is wednesday, september 18th, 6:00 in the east. we have new information on the navy yard shooter and we have newly released sound from emergency responders in those frantic first moments. take a listen. >> we have an officer down. building 197 on the third floor. also, female shot on the roof of building 1333, female on the roof. >> we'll play more of that for you. really dramatic calls coming up. >> guess so. we're also following up on that "new day" exclusive that we first brought you, the interview with the family of jonathan ferrell, the unarmed man shot and killed by police. we now know he was shot ten times. on a very different note, let me pause at this. imagine you're getting married, arguably the biggest day of your life.

the most attractive man in the building at that moment. what if brad pitt randomly crashes your wedding. do you still think that's the case, your husband is the most hand come man in the room? it happened to one couple. we'll have the story, coming up. >> boy, oh, boy. >> can't get a break. >> never hear that joke about a bride. we'll begin with new details in the investigation of the washington navy yard shooting rampage. clues to the suspect's possible state of mind, what drove him to kill. we now know the shooter recently told police he believed he was being followed, that microwaves were being used to put voices in his head. we also know police reached out to the navy but the shooter's access was not taken away. pamela brown is live at the washington navy yard with more. good morning, pamela. >> reporter: well, good morning to you, chris. that's right. so many red flags, just in the past month, showing that aaron alexis may have suffered from mental health issues. in fact, as you pointed out there, a police sergeant alerted

naval station newport about an incident in august yet nothing prevented aaron alexis from walking into building 197 on monday and opening fire. this morning we're learning new details about how aaron alexis brought a gun on to the washington navy yard. a federal law enforcement official tells cnn that the gunman entered building 197 with a small bag that's believed to have carried a disassembled remington .870 shotgun. he's seen on surveillance video ducking into the bathroom with a bag and emerging seconds later with a gun. moments later, he opens fire. >> we have a report on the fourth floor, a male with a shotgun, multiple shots fired, multiple people down. >> reporter: as investigators continue pouring over alexis's life, the trail of red flags leading to monday's massacre is troubling. august 7th, he calls rhode island police, complaining of

hearing voices coming through the walls of his hotel room. according to this police report, alexis said those voices were sending vibrations into his body. using some sort of microwave machine. august 25th. alexis arrives in the washington area where he contacts a v.a. hospital for a second time for sleep problems. september 14th, two days before the shooting, alexis stops at this small arms range in lorton, virginia. an attorney for the gun range says he practiced shooting and paid $419 for a gun and two box of ammunition. on monday, he accessed a navy yard with legitimate i.d. and proper security clearance. >> in a case like this where you've got so many red flags over a protracted period of time, i mean, it almost seems this is the type of thing that was bound to happen. >> reporter: even more troubling, alexis's record while serving as a navy reservist. eight instances of misconduct

including insurbordination, disorderly contact and absences from work. >> if you think about it over a long period of time, it's a little more challenging. >> reporter: he was honorably discharged in september 2011 and maintained his security xleer clearance which is good for ten years. the defense contract he was working for is now pointing to the military. >> look at the offenses while he was in the navy, in uniform. none of those give you an indication he was capable of this sort of brutal, vicious violence. >> reporter: investigators are now collecting evidence from multiple crime scenes, towing away his rental car, removing boxes of material from his hotel room, interviewing family members in brooklyn, all in hope of understanding why he did this. and congress is now reacting to a troubling report released yesterday by the defense

department's inspector general and it lists several lapses in security at u.s. military installations, including the navy yard. it says, 52 convicted felons received routine, unauthorized access to military installations and nine out of ten installations allowed contractors temporary access before background checks were completed. the report blames budget constraint and bureaucratic bungles for the security failures, saying these lapses have people at an increased security risk. they are launching three investigations into security at military installations around the world and looking at standards for federal courters. >> we are hearing the emergency dispatch calls that went out after the shooter began. we are learning more about the lives that were lost on monday. police have identified all 12

victims of the washington navy yard shootings. let's go live to renee marsh in washington with more on this tragedy. good morning, renee. >> reporter: good morning, kate. they lost their lives just a few blocks from where i'm standing. and this morning, we're putting the faces to the names of the 12 people who were killed. also, very dramatic audio from the first responders. it paints a vivid picture of what they saw when they got on scene. >> right now, police confirm five people shot. could be others. >> reporter: dramatic new audio from police dispatch as the massacre unfolded at the navy yard monday. >> we have an officer down, building 197 on the third floor. also, female shot on the roof of building 1333. female on the roof. >> reporter: victims found one by one as first responders rush to the scene. >> all units in the main triage group need to move west.

the ambulance is in line, need to move west. >> reporter: police flood the compound in fear there might be more than one gunman. >> we're doing a sweep for security. we still have a second suspect possibly in, so the scene is not secure. >> reporter: law enforcement later confirming there was no additional shooter. ♪ two days later within miles from the site of monday's shooting rampage, washington pays tribute to the 12 lives cut short, 12 families forever changed by this senseless tragedy. kathy gaarde remembered for herselfless devotion to her 94-year-old mother who died last year. >> she was so caring and she would do anything for anyone she loved. >> reporter: richard michael ridgell. he is survived by three daughters. >> i want him to be known as a dad, above a victim of a shooting. because he was a great dad. for all of us.

>> reporter: martin bodrog, graduated from the naval academy and was a decorated officer. >> my knees just got weak, you know. everything about marty just a great guy, you know, wonderful husband, father. >> reporter: michael arnold, frank coaller, vishnu pandit, sylvia fraser, gerald l. read and kenneth bernard proctor, all victims of this inexplicable tragedy. chris, an update on the people who were shot but survived. a woman struck in the head. she was released from the hospital yesterday. we're told the d.c. police officer underwent surgery yesterday as well. chris? >> thank you very much for the reporting this morning. the other big story we're following is in colorado. hundreds remain unaccounted for nearly a week after the start of those historic floods.

the good news is that the death toll has been revised down to six people. as the waters recede and we see what is gone, rescue workers are still trying to locate the missing. george howell is in longmont, colorado, with the latest. good morning. >> good morning. just as you mentioned, as these floodwaters surely continued to recede, the number unaccounted for is dropping dramatically, now down to 306 people and the hope out here among officials, as the day goes on, that number will continue to drop. rescue efforts continue in colorado as crews remain on the lookout for survivors, still stranded in remote areas, cut off after days of deadly flooding. >> they have a white cross on the ground. >> reporter: a white cross signals for help as these people are air lifted to safety near ft. carson, one of hundreds of dramatic rescues throughout the state. >> i expected to see a lot more frustration and feel it with folks. overall it was just amazing.

it spoke to the spirit of the folks that live here. >> reporter: fema task force teams go door to door in search of residents refusing to leave their home, warning them of the continued risk of rising floodwaters. some 12,000 people so far have been evacuated to shelters. for those returning to their homes for the first time, many find no house to call home. in lair mar county alone, officials estimate 1,500 homes have been destroyed, with another 4,500 damaged. cleanup becoming an increasingly daunting task. >> it was overwhelming, really. i didn't realize floods brought in a ton of mud. it just ruined everything. >> reporter: in boulder, homeowner michael birdsong and his neighbors built a homemade levee to protect his house but it was no match for mother nature. >> my basement filled with five feet of water in the first 20 minutes. that was a wall of water, this

could have kept out but we didn't know. >> reporter: faced with the reality of having to rebuild their wrecked homes, residents are final lly coming to grips wh the price of the devastating damage. if you were to put a dollar estimate on this, what would you think? >> we're already planning for probably about $50,000, $60,000 to get it all redone. >> reporter: so you drive around out here and you see the damage everywhere. in the residential areas, you see businesses that have sustained damage. fema is out here, they are providing money to help people with temporary housing and also grants for family members for home owners to rebuild. >> all right, george, thank you so much for following the story all the way through and it's still not over yet. thank you. a race against the clock in georgia. police are on the hunt for these two men suspected of breaking into a home and abducting a 14-year-old girl. authorities say they are armed and extremely dangerous and the

fbi is getting involved. our martin savage has more on this. >> in the name of jesus we pray to you. >> reporter: friends and classmates pray for the safe return of ayvani hope perez as the frantic search for the kidnapped teen continued throughout the night. 14-year-old perez was violently taken from her suburban home in the middle of the night. >> they pried the back door and endered the residence. >> reporter: her mother did what she could to spare her two teens. >> she tried to hide the kids, the dog was barking and these suspects shot the dog. >> reporter: the man demanded money and jewelry. when the mother said she didn't have either, authorities say the suspects grabbed ayvani and fled in a dark blue or gray car. now, helicopters hover overhead. investigation trucks patrol usually quiet streets. and neighbors are shocked. >> it doesn't make sense to me at all. >> i just hope they don't do nothing to her. >> reporter: a suburban sense of

security has been shattered thanks to a new and unexpected resident, fear. >> we thought we lived in a safe neighborhood. now we're not sure what's going on here. >> all right. if you have any information, of course, call the authorities in georgia. here's the number you can also call 770-477-3513. they need some help. >> they absolutely do. there's a lot of news at this hour, though, let's get to michaela for the latest. the headlines, new this morning, we have just learned the united nations inspectors are going back to syria, potentially next week, to investigate more chemical weapons claims. the u.n. team presented a report monday that found clear evidence that sarin gas was used in syria last month during an attack that killed more than 1,000 people. the security council is working on a u.s./russian plan for syria to turn over its chemical weapons stockpile. the deadly attack last year on the u.s. diplomatic facility in benghazi, libya, is the focus of a house hearing this morning. the foreign affairs committee

will question top department official patrick kennedy. they want to know if enough state department employees are being held accountable for that attack that killed u.s. ambassador chris stephens and three other americans. one marine is dead, four others injured at a training accident at a base in southern california. no details have been released about exactly what happened at the 29 palms base, 130 miles east of los angeles. one of the injured marines remains hospitalized. that accident is now under investigation. the massive new jersey boardwalk fire was caused by an electrical problem -- electrical wire problem. it was not intentionally set. county officials are blaming superstorm sandy. they say electrical wiring may have been compromised by water and sand from the hurricane. in the wake of the navy yard shooting, starbucks is asking people to not bring guns into their stores. ceo howard schultz says the company is not instituting a ban. it's simply making a request, through the lens of civility and

respect. the company was roped into the gun debate last month when a group of gun owners announced plans on a starbucks appreciation day. we'll have the interview with schultz in a cnn exclusive, coming up. powerball fever once again hitting a fever pitch, $400 million are up for grabs tonight. it's the fifth largest jackpot on regard in the nation. there have been 11 drawings since august 10th without a winner. because i like to be debby downer, the odds are 1 in 175 million. but you do have a chance because you could be the one. >> that's why you play. >> there's still a chance. >> you're hoping somebody else will become a millionaire, i guess. you're investing your dollar in their future. >> you're generally hoping you become a millionaire. indra petersons is keeping track of the latest forecast. >> i'm going with, you're saying i have a chance. i'm playing. we're talking about cold air

today. once again, all that cold air from canada, making its way into the area. a lot of people talking about how chilly. there's a reason for that. we have frost warnings and watches up there. all things with temperatures feeling like the 30s. even some 50s. boston, upstate new york seeing 30s, concord 30s, danbury, 37 degrees. here's the upside. we are going to be warming up over the next several days. we'll see above normal temperatures. it looks like new york by friday look for 78 degrees. that's the good side of this. we are going to be watching the pacific northwest. is a cold front once again making its way through colorado. minimal chance but at this point we'll be watching anything that slides through that area. >> thank you so much. coming up next on "new day," dramatic 911 calls in a deadly police shooting in north carolina. what they could reveal in the case of an unarmed man shot nearly a dozen times. a report, just ahead.

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starting at 49 dollars. welcome back to "new day." we continue to press on the story of the young man shot to death by police in north carolina. authorities admit the victim had just survived a car crash and was looking for help. now a 911 call sheds light on the situation surrounding officers decision to fire 12 times on an unarmed black former college football player. cnn's ale leen nlena machado. >> reporter: in the 911 call you

don't hear the shooting but you get a better sense of what police thought they were responding to. charlotte police believe jonathan ferrell came to this house looking for help after surviving a car crash just down the street. it was saturday about 2:30 in the morning. the woman inside panicked and called 911. >> i need help. >> where are you at? >> there's a guy breaking in my front door. >> there's a guy breaking in your front door? >> he's trying to kick it down. >> reporter: the homeowner pleads for help. >> oh, my god, please. >> reporter: police say ferrell was unarmed when he approached the three officers who responded. police say officer randall caric fired 12 shots, 10 hit ferrell, killing him. dash cam video has mott been released but an attorney representing the ferrell family says they have met with police and seen the video from that night. >> you can see, you can tell he's unarmed. he begins to approach the

officers and immediately two dots, laser beams in the center of his chest. i think -- then he gets excited, wait, wait, wait, stop. he's coming forward, saying stop. and he goes off camera and you hear shots, one, two, three, four. pause. one, two, three, four, five, six, pause. one, two. >> reporter: police say officer caric told investigators right after the shooting the suspect assaulted him by unknown means and he had, quote, apparent minor injuries but refused treatment. still, police say the shooting was excessive and charged caric with felony voluntary manslaughter. >> we're confident that the resolution of this case it will be found that officer caric's actions were justified on the night in question. >> reporter: ferrell's mother says she forgives the officer who killed her son. >> i pray for him. each and every day but i do want justice. >> reporter: officer caric is free on bond. he remains on paid leave.

it is unclear at this point if police will be releasing this dash cam video. the family attorney says it answers many questions, even though police say it does not show the actual shooting. chris, kate. >> seems that dash cam video is key. there are clearly two very different stories about what happened that night. >> this assertion that there were minor injuries on one of the officers going to be critical. that creates a dynamic of what happened with the victim. so the proof of that. is going to be what goes to the confidence of what we're hearing now from the police, that they feel they were justified in the situation. that seems to be a dicey proposition right now. >> thank you so much for that reporting. a style stone that's hitting you in the wallet. gas prices hit 1,000 days at $3 or higher. so is there any relief in sight? it sounds like the answer to that one is no. attention iphone users, are you ready for an upgrade?

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you're watching "new day" with chris cuomo, kate bolduan and michaela pereira. ♪ you can call me now >> welcome back to "new day." wednesday, september 18th. coming up in the show, gas prices hit a new record. 1,000 days above $3 a gallon. that ain't right. we'll tell you why it is, though, and if they're going to stay there. information you'll want to hear. plus, the death of a high

school football player days after a helmet-to-helmet collision, raising new safety concerns among parents coast to coast, desperate to protect their kids. >> a lot of news for you this morning. making news, more red flags coming to light about navy yard shooter aaron alexis. reports of mental health issues including paranoia and hearing voices, not to mention anger issues. including an arrest in 2004 for shooting out a car's tires during a rage-filled blackout. naval investigators fully aware of the incident interviewed him and granted him security clearance anyway. more evacuations being ordered in colorado because of rising water levels from last week's flooding. some residents have begun returning to assess what is remaining of their homes. air crews still trying to rescue hundreds of stranded people. it's believed these are the largest rescue efforts of this sort in the u.s. since katrina. the death toll has now been revised down from 8 to 6 but more than 300 people remain

unaccounted for. a judge throwing out the 2011 con vicks of five former police officers all found guilty of killing two people in hurricane katrina's wake, then trying to cover it up. that judge ordering a new trial and blasting federal prosecutors for creating prejudicial poisonous atmosphere by making anonymous comments on the times picayune website. a power outage in minneapolis knocked out computerized reservation systems down for several airlines tuesday causing quite a mess. navid air helped handle resolutions. airtran, spirit and porter airlines were affected. they delayed flights and prevented new boarding passes being printed. a burglary suspect in dayton, ohio, may have a new job as an escape artist. watch this. it shows eric simmons reaching out the window and jumping out the door, out of a moving police car. the car was going only about 15

to 20 miles per hour when s simmons made the escape. that suspect should have been in hand cuffs and the window should not have been rolled down. >> actually impressed how quickly the police got out of the car. >> i think they hadn't even stopped moving completely and jumped out enagot hill. >> lessons learned when you're in the back of a police car, now you know what to do. >> what if you're in the back of a police car, you may not be the kind of person who will stay put. let's move now to our political gut check. president obama talking about the washington navy yard shooting. he said in an interview with telemundo yesterday, he's concerned these horrific mass shootings will become, in his words, a ritual we go through

every three, four months. what can we do, could have have impact? he put the onus on congress. >> in one word, no, in two words, not much, if maybe. a couple months back senator john manchin of west virginia, pat toomey, of pennsylvania, that fell short, they tried to have a vote and fell short. the leader harry reid was asked about this. he said unless and until he has the very votes, he won't bring it to the floor. when you have these conditions, you know this debate well, kate, from your days on the hill, a lot of it is regional. is your state a big gun rights

state? a lot of people are looking at the early reports of this navy yard shooting and saying it looks like people missed the flags. the navy could have denied them security clearance, other things, maybe put some record of these mental health issues into a computer system. might have turned up in a background check. a lot of people are saying the existing system seems to have failed. why don't we look at that first. >> in this circumstance, the focus has to do a lot with physical security or getting security clearances, problems there, rather than further talk of gun control at least at the moment. also in the interview with telemundo, he was asked about criticism that the president got giving a speech on the economy right after the shooting at the washington navy yard and tone he struck in that speech. john boehner put out a harsh statement saying it's a shame the president could not manage to rise above partisanship today. i want to get your take on that. fair criticism? >> it's -- everything's fair in

life and politics. it's a tough one for the president. the event was scheduled the day before. the president is trying to make his case in the middle of battles over economic policies, taxes and spending, over whether or not the government will shut down. the white house schedules a big event, invite people in and you have something horrible and unpredictable happening. even some democrats privately would tell you they thought the president's tone was in bad taste on that day. could you have predicted it in advance? the question is despite all the planning, maybe we should pull the plug on this and schedule it tomorrow? there's quiet talk about that. it's a tough call at the white house when you have a plan to go forward and something is happening, you're not quite sure of the ending, of the numbers, of how bad it's going to get. >> they're also going to be seeing the fighting really start kicking up very soon on capitol hill on the budget issue, on the possibility of a government shutdown. what do you make of this latest move from house republican leaders? they weren't on board but now

seem to be at least on board pushing for a vote that would tie defunding obama care with government funding. >> the house speaker john boehner tried to avoid this. he tried to create a way where he could give conservatives a vote. when they sent that package to the senate, the senate would break that part off and ignore it and still go forward and keep the government open. he has a revolt. maybe 40 conservatives on the house side, being encouraged by a couple tea party senators on the senate side. a couple months back we were talking about this. the leadership aides say it's a problem but chances are less than two in ten we'll have a government shutdown. forget that conversation. because of this revolt, they're now going forward with a much more confrontational strategy. will a shutdown happen? there's plenty of time to avoid it. it is much more likely today because of forces in the republican party that simply want kate to take every opportunity to try to deny the president funding for his health care law.

even a number of conservative forces, find times and opportunities to pick this fight but not every time. don't risk the economy. don't risk a shutdown. but there are a small but very vocal group of conservatives who will say no, we need to plant this flag and fight. we'll watch it closely. >> we'll have to see how that turns out in the end. >> he's got among the toughest jobs in washington. >> i would agree with that. great to see you. we'll take a break on "new day." when we come back, a thousand days with gas at more than $3 a gallon. >> we don't do anything for 1,000 days. >> that's true. why is this happening? we'll tell you, look into this milestone and look ahead to see if there's relief. >> plus, forget the sterling silver candle sticks, an english couple got a hollywood a-lister as their gift at their wedding reception. >> can i keep him, can i, can i? >> the return policy is tough. >> the man does not seem to age. >> honestly.

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welcome back, everyone. let's go around the world now starting with a chaotic situation this morning in acapulco. mexico's most famous beach resort is coping with deadly storms that left 40,000 tourists stranded. nick parker has more from mexico city. >> reporter: dramatic scenes in acapulco. manuel creating chaos there with many residents struggling to cope with the aftermath. 40,000 tourists have also been stranded with the airport only just re-opening. the main road to the city is still closed. further north, rains from

tropical storm ingrid are still raging there. authorities are closely watching a tropical wave near the city of cancun. kate? >> wow, nick, thank you so much. across the pond, a star studded surprise for a couple at their wedding reception in england. we have more on that. >> reporter: it's supposed to be one of the happiest days of your lives and for abbie and danielle lingwood, it could have been more picture perfect. they were celebrating their wedding when they realized brad pitt, of all people, was in their midst. brad who was relaxing after filming "fury" was reportedly very nice and didn't hold back on the compliments, telling the bride she looked very nice. a charming man indeed. kate, back to you. >> quite a wedding gift. it's money time. and a major drain is gas on people's budgets. today's average gas price, $3.51

a gallon. it won't go down. it's been 1,000 days since gas was under $3 anywhere. the question is, is a change coming? christine romans is here to break us down. >> 1,000 days now, the last time the average for a gallon of gas was below 3 bucks, december 23rd, 2010, right here. $3 a gallon. go back here, it was a lot cheaper but it took a global financial crisis for that to happen. it's been a decade-long trend. the last 2 1/2 years has been tough. what's the problem here, why is this happening? first of all, rising international demand. the world craves, wants, is hungry for oil. china and india, big parts of that. take a look at this. another reason we don't have new cheap oil supplies, fracing, very expensive. that's one of the problems here. investor interest, look, global investors are betting on higher gas and oil prices and that starts to perpetuate the problem, right? the prices stay higher.

and also the geopolitical effect. it's been since december 2010. what started then? the arab spring. you've seen the oil prices above $3 a gallon. superinteresting as well. unless you see a real problem in syria, unless you see a real problem in syria we'll stay right about here. $3.51 a today. where could it go? he says, chris, here's your good news, $3. he thinks unless syria has a real conflagration in the middle east and the u.s. is involved, you'll see prices continue to come down. investor interest would wane as well. because of the fed tapering. believe it or not. gas and oil prices could come down. 1,000 days before $3 a gallon, that clearly hurts folks. >> it always bothers me that commodities speculators drive gas to a certain extent. >> $3 a gallon, the floor.

>> we'll see, we'll see. >> the voice from beyond. we'll see. >> we call it the voice of god. >> they'll take it. coming up on "new day," iphone users, listen up, a major upgrade is coming your way. they tell us you don't even need a new phone. why today's big release could revolutionize the world of smartphones. >> i want you to be ready for our must-see moment. trust when i see this. no! we froze it. we'll show it to you when we come back. you know how this ends. >> that's the best shot of the day. >> we know how it ends. >> that's good. that's good. [ male announcer ] these days, a small business can save by sharing. like carpools... polly wants to know if we can pick her up. yeah, we can make room. yeah. [ male announcer ] ...office space. yes, we're loving this communal seating. it's great. [ male announcer ] the best thing to share? a data plan. at&t mobile share for business.

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i don't even know this song. >> i don't either. i don't know that i care about the software upgrade. you'll have to convince me. that's right. i said it. >> staking a claim.

welcome back. today is the day, except for chris, anyone with an iphone is waking up this morning to a push notification to upgrade their software to ios 7. what will this snazzy new rollout bring and should you even download the update? that's our big question. let's bring in brett larson. he's the host of "tech bytes."

first things first. how do we decide "a" if we need to do it and what do we need to know before we get the upgrade? >> obviously it will work on the new iphone 5s, 5s and the 5c coming out. if you have a 4, you might want to hold out and wait. a lot of times a new ios needs more power. if you don't have enough horsepower, you might end up with everything running slow. >> should you back up your device? >> absolutely. you should always back up everything. i installed it last night. and it took about an hour to get all my pictures back. i'm still having issues with my music. it started fresh. that experience may be different for other people. you definitely want to back up everything because you could

lose everything. you never know. it's a new operating system. it's definitely going to have its quirks. >> is it worth it, is it required? what are the new features? >> i think it's worth it. it looks nice. we have a male siri. >> do you get an option? >> yes. you have multiple options for how you want -- let's see if i can bring him up. there are multiple options. there are new sounds that it makes. i'm a big fan of new sounds. >> nice. >> we have different ring tones and different text tones. doesn't that sound nice? >> pleasant. >> it's not bells and whistles, it's an overall -- >> beyond the bells and whistles, it looks completely different. it acts completely different. that's where we'll see complaints. people who go to it will say, i want my old phone. >> what's the downside? >> it looks different. >> you'll have to take some time to get used it it, relearn your phone a little bit? >> exactly. in typical apple fashion, i like

how this works. there's a few different things with swiping. if you swipe up from the bottom, your music and all these other settings come up. if you swipe from the top, different settings come up. >> if you have apps, some of them could be rendered useless? >> correct. >> that's a drag. >> it is a drag. >> here again is another warning. check to make sure your favorite stuff still works. most of the app developers want it to work in ios 7. candy crush saga has to keep working in ios 7 or you'll have a lot of very upset people. >> not candy crush. >> my husband will go ballistic. >> it could be a couple days or weeks before they start working again. >> i don't want drama. >> no drama. >> no apple drama. >> often when things with apple

come out, there is drama and lots of reviews. are you ready for the must-see moment? >> please. >> cincinnati reds versus houston astros. bottom of the first inning. >> bottom. >> vilar attempting to slide into first base. face plants right -- oh, no. >> oh, no. >> what were his options here. >> right into his butt end. three separate camera angles. villar was called out by the umpire and the reds trounce the astros, 10-0. >> that's going to be his move all the time now. >> that's a butt check sandwich right there. look at him. trying to hold up. he's like, no. you can see him coming on "sportscenter."

>> he should have probably just dived under. >> he should have done anything. >> this clip stopped our producer paulina in her tracks. she came running down the hallway, oh, my goodness, i found our must-see moment. >> poor guy. great player, too. >> i know. >> that will be everyone's move if someone is stealing a base or sliding in. >> i stole 500 bases but you smash into one butt cheek and that's all you're known for. >> sticks with you forever. >> i needed that. coming up on "new day," back to the serious stories today. big questions for you on when we're dealing with the navy yard shooting. what do we want to know? what the motive was. that goes to what was in the mind of the shooter. we have new information about what was going on. and how that information was given to the navy and yet nothing happened with his clearance. why? we will ask, let's see what the answer is. >> also ahead, a georgia girl taken from her home in a violent kidnapping. police say there is no time to waste solving this crime that has shocked the neighborhood. an update on the desperate

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vo:remember to changew that oil is the it on schedule toy car. keep your car healthy. show your car a little love with an oil change starting at $19.95. all right. i don't know anything about this story. here's what i've been told on the teleprompter in front of me. one of the top pitchers for the blue jays had a surprise for his mother, one he'll never forget. >> marcus strohman was picked in the first round by the bluejays last year. as you would expect he received a nice signing bonus for the team. this week he put that money to good use. check it out. >> marcus, what did you do? marcus, no. >> that's strohman's mom breaking down in tears because

her son paid off her mortgage. strohman posted the video on instagram saying he wouldn't be where he is today without his parents with the hash tag family first. good for him. >> trending on bleacher report.com is kevin ware's road to recovery. he suffered one of the most gruesome injuries ever seen on a basketball court during the ncaa tournament. less than six months later ware is back on the court. get this, guys, he's already dunking. check it out again. definitely good to see him out there doing that. after this injury, guys, he vowed to play again this season. and it definitely looks like he is back on track. college basketball season just a couple months away. >> that's amazing to see. especially when you know the injury that he faced. we hit him. he was a nice kid. >> he is nice, he is smart and he was dedicated to getting back. what i liked about that dunk, he's long an keane hop but i like that jump stop he came to, put a lot of pressure on the leg. looked good.

>> good stuff, andy. you hear the music, everyone, that is time for "the rock block." first up, michaela pereira. "usa today," adrian college, a small private college in michigan offering to pay all or part of a student loan payment until he or she makes more than $37,000 a year. and in "the new york post," grumpy cat of internet fame has a reason to celebrate. she's the spokes cat for fris kiz cat food. grumpy cat has a big following, 1.3 million facebook fans. good morning. when will the fed take the training wheels off the economy? we'll find out today at a very important meeting of fed officials. it's called the taper, scaling back the bond buying. a federal reserve news conference is this afternoon. that taper talk hasn't dampened the rally on wall street. year to date, the dow is up 19%. the nasdaq up 24%. the s&p 500 up 20% this year. indra? >> colorado got a break

yesterday. we will be watching a front making its way through the pacific northwest right over colorado today, not expected to bring much but either way it is something we'll be monitoring. we watch it go straight through the midwest, eventually the ohio valley. we'll be looking for rain along the warm front. the temperatures, look at this, warming up to well above normal into the midwest. by tomorrow, looking at 90s. kansas, st. louis and chicago. look for temperatures to drop a good 15, 20 degrees behind it. >> all right. we're in fall, everyone, it appears. indra, thanks so much. we're now at the top of the hour it which means it's time for the top news. it's easy now to look back and piece it altogether and say somebody should have known. >> the investigation, new information, what drove the navy yard shooter to kill? his frantic calls to police in the days leading up to the massacre. the warning to the military, so

why was his security clearance not taken away? in harm's way, a 14-year-old girl violently taken from her home. police believe she is in extreme danger. an all-out manhunt to find her. we're live with the latest. tragedy on the field. a high school football player dies after a hard hit. new questions about the game's safety. doctor sanjay gupta here with what parns need to know. your "new day" starts right now. what you need to know. >> it was overwhelming, ruined everything. >> what you just have to see. this is "new day" with chris cuomo, kate bolduan and michaela pereira. >> good morning. welcome back to "new day." it's wednesday, september 18th, 7:00 in the east. we have brand new information this morning on the navy yard shooter.

police told the military about his mental health issues. question, why wasn't something done sooner? also new this morning, police dispatch calls from the shooting, painting a picture of fear and chaos. take a listen. >> we have an officer down, building 197 on the third floor. also female shot on the roof of building 1333. female on the roof. >> we'll be covering all the angles on that story for you this morning. >> of course. we're watching the dangerous and deadly floods in colorado where evacuations are still ongoing, even though the waters are receding in some areas, thousands of people are now homeless. a neighboring state could be in danger at this point in morning. we'll tell you more about that. we have a cnn exclusive for you today, starbucks ceo, howard schultz is asking gun owners don't bring your guns into our stores, police.

poppy harlow sat down with him. that coming up. were there red flagged missed? it turns out that navy officers knew about his 2004 arrest in seattle for shooting the tires of a car and let him enlist anyway. just last month, aaron alexis called police and told them that voices in the walls and ceilings were keeping him awake. let's get more on this. let's go live to the washington navy yard where pamela brown has the latest on the investigation. good morning, pamela. >> reporter: good morning to you, kate. that's right. look at the movements of aaron alexis in the months leading up to the shooting on monday, there are a number of red flags suggesting that he suffered from mental health issues, yet nothing prevented him from walking into the building 197 on monday, yet his security clearance was not taken away. we have learned that the police notified the navy about a

troubling incident in august. this morning we're learning new details about how aaron alexis brought a gun on to the washington navy yard. a federal law enforcement official tells cnn that the gunman entered building 197 with a small bag that's believed to have carried a disassembled remington 870 shotgun. he's then seen on surveillance video ducking into the bathroom with a bag and emerging seconds later with a gun. moments later, he opens fire. >> we have a report on the fourth floor, a male with a shotgun, multiple shots fired, multiple people down. >> reporter: as investigators continue pouring over alexis's life, the trail of red flags leading to monday's massacre is troubling. august 7th, he calls rhode island police, complaining of hearing voices coming through the walls of his hotel room. according to this police report, alexis said those voices were sending vibrations into his body. using some sort of microwave machine.

august 25th. alexis arrives in the washington area where he contacts a v.a. hospital for a second time for sleep problems. september 14th, two days before the shooting, alexis stops at this small arms range in lorton, virginia. an attorney for the gun range says alexis practiced shooting, then paid $419 for a gun and two boxes of ammunition. on monday, he accessed a navy yard with legitimate i.d. and proper security clearance. >> in a case like this where you've got so many red flags over a protracted period of time, i mean, it almost seems this is the type of thing that was bound to happen. >> reporter: even more troubling, alexis's record while serving as a navy reservist. eight instances of misconduct including insubordination, disorderly contact and absences from work. >> it's easy to look back and piece it together and say

somebody should have known. if you look at it over a period of time, it's a little more challenging. >> reporter: he was honorably discharged in september 2011 and maintained his security clearance which is good for ten years. the defense contractor he was working for is pointing the finger at the military for overlooking his misconduct while he was in the service. >> look at the offenses while he was in the navy, in uniform. none of those give you an indication he was capable of this sort of brutal, vicious violence. >> reporter: investigators are now collecting evidence from multiple crime scenes, towing away his rental car, removing boxes of material from his hotel room, interviewing family members in brooklyn, all in hope of understanding why he did this. and congress is now reacting to a report released yesterday by the defense department's inspector general. it lists several security lapses at military installing as, including at the navy yard. it says 52 convicted felons

received routine, unauthorized access to military installations and nine out of ten installations allowed contractors people temporary access before background checks were completed. the report blames budget constraints and bureaucratic bngles for the security failures but important to re-emphasize here, aaron alexis did have legitimate access into the navy yard on monday. the administration is launching three investigations, looking at security at military installations worldwide and looking at standards for federal contractors and employees in the wake of the shooting. back to you. >> pamela brown, thank you for the reporting. also new this morning, we're getting a glimpse into the chaos from first responders. remember, the rampage lasted two hours and police dispatch recordings reveal the moments immediately after the shootings. we're also learning more about the people who matter the most. the 12 men and women lost in monday's shooting, the lives they lived and loved ones they

leave behind. we are joined now with more. good morning, renee marsh. >> reporter: this morning we're going to put the faces to the names of those 12 victims who lost their lives and also new audio from first responders, you are about to hear. it takes us into the moment they got on the scene at the height of this massacre. >> reporte >> right now, police confirm five people shot. >> reporter: dramatic new audio from police dispatch as the massacre unfolded at the navy yard monday. >> we have an officer down, building 197 on the third floor. also, female shot on the roof of building 1333. female on the roof. >> reporter: victims found one by one as first responders rush to the scene. >> all units in the main triage group need to move west. the ambulance is in line, need to move west. away out of the line of fire.

>> reporter: police flood the compound in fear there might be more than one gunman. >> we're doing a sweep of the building, for security. we still have a second suspect possibly in, so the scene is not secure. >> reporter: law enforcement later confirming there was no additional shooter. ♪ two days later, just miles from the site of monday's shooting rampage, washington pays tribute to the 12 lives cut short, 12 families forever changed by this senseless tragedy. kathy gaarde remembered for her selfless devotion to her 94-year-old mother who died last year. >> she was so caring and she would do anything for anyone she loved. >> reporter: richard michael ridgell. served three years as a contract security worker in iraq. he is survived by three daughters. >> i want him to be known as a dad, above a victim of a shooting. because he was a great dad. for all of us. >> reporter: martin bodrog,

graduated from the naval academy and was a decorated officer. >> my knees just got weak, you know. everything about marty just a great guy, you know, wonderful husband, father. >> reporter: michael arnold, frank kohler, vishnu pandit, mary frann sis knight, arthur daniels, sylvia fraser, gerald l. read and kenneth bernard proctor, all victims of this inexplicable tragedy. all right. three people were shot but they survived. we can tell you this morning that only two of the three remain in the hospital. kate? >> all right, renee, thank you so much for that. why was aaron alexis granted security clearance to work at the washington navy yard despite his arrest record? that's, of course, an ongoing question and how do we make sure this doesn't happen again? how can we make sure of that? joining me to discuss this is cnn military analyst lieutenant

colonel rick francona, a former intelligence agency officer who also served with the cia. it's great to see you. i low a lot of these questions are unanswerable at the moment. there are reviews under way. it does need to be discussed. you said you were surprised that he was granted security clearance with that kind of police record. what do you think should have been flagged? >> these arrest records, anytime you have security clearance someone comes to interview. they ask you, what's your arrest record and they check that out. a pattern of arrest for this kind of behavior would be instantly a disapproval. i was shocked when i heard about the arrest for the use of firearms. that's a nonstarter. >> what do you make of this most recent incident in the august that we've been talking about a lot this morning, that aaron alexis told police that he had voices in his head, that he was being followed, the microwaves in the room. clearly he was disturbed. he alerted police and police

alerted the navy. his access was still not revoked. >> this is a problem. this has been an ongoing thing for years. anytime you talk about mental health, that always raises flags and cautions. because if you as a security officer, you as a supervisor bring this to the attention of the security people, then they refer him to a mental health review and that for several career fields is a career-ending event. if you're an intelligence officer, your career pretty much is over as soon as the mental health people get involved. >> is this going to come down to, the system is broken, bureaucratic red tape or did someone drop the wall? >> i think it's all of those but there's a systemic problem, anytime you mention mental health, there's a taboo, we don't want to go there. it brings up all of the things we don't want to talk about. the system is broken, yes, but i don't know if there's an instant fix. >> it seems there is a trend throughout all of these

occurrences, that what he did and how it was handled fell just below the need for review or the need for someone to step in. what do you make of that? >> i looked at his -- the eight instances of misconduct while he was in the navy. those were all handled nonjudicial punishment. this is more corrective action than punishment. it's to try and get a sailor back on the right path. i understand that. after a pattern of eight of these, you have to wonder, what was he still doing in the navy? i think they removed him from the navy. that didn't seem to carry over to the security people who were doing his clearance for that job. they should have had those records. >> the president has ordered a review of how vetting of contractors is done. clearly there's a long process going forward. we'll talk to a senator about this later. is there one thing that you think should or can be done to at least begin to fix the system? >> they need to hire more investigators and they need to bring this back to professional investigators. all these clearances are done by

contractors. i just recently had my security review and it was done by a contractor. i would prefer, you know, we had defense or federal agency people with badges conduct reviews because they're part of the government. they're not contractors, they're not there for the profit. >> the difference between government handling versus private contractors, which they're largely firmed out to for background checks at this point. >> exactly. >> lieutenant colonel francona, thank you so much. later this hour, we'll speak with a woman who came face to face with a gunman and had to hide under her desk. we'll hear her harrowing story. we turn to colorado now where better weather is finally allowing emergency crews to evacuate, more towns cut off for days by the flooding there. hundreds of people, though, still unaccounted for. that said, there's a bright spot. the number of unaccounted is coming down. george howell is live in long monday the, colorado. good morning, george.

>> reporter: it's now to 306 people unaccounted for and officials hope as we get light of day, more people will be found. rescue efforts continue in colorado as crews remain on the lookout for survivors, still stranded in remote areas, cut off after days of deadly flooding. >> they have a white cross on the ground. >> reporter: a white cross signals for help as these people are air lifted to safety near ft. carson, one of hundreds of dramatic rescues throughout the state. >> i expected to see a lot more frustration and feel it with folks. overall it was just amazing. it spoke to the spirit of the folks that live here. >> reporter: fema task force teams go door to door in search of residents refusing to leave their homes, warning them of the continued risk of rising floodwaters. some 12,000 people so far have been evacuated to shelters. for those returning to their homes for the first time, many find no house to call home.

in larimer county alone, officials estimate 1,500 homes have been destroyed, with another 4,500 damaged. cleanup becoming an increasingly daunting task. >> it was overwhelming, really. i didn't realize floods brought in a ton of mud. it just ruined everything. >> reporter: in boulder, homeowner michael birdsong and his neighbors built a homemade levee to protect his house but it was no match for mother nature. >> my basement filled with five feet of water in the first 20 minutes. that was a wall of water, this could have kept out but we didn't know. >> reporter: faced with the reality of having to rebuild their wrecked homes, residents are finally coming to grips with the price of the devastating damage. if you were to put a dollar estimate on this, what would you think? >> we're already planning for probably about $50,000, $60,000 to get it all redone.

>> reporter: so, look, when you drive around here, you see businesses that have damage. you go to the residential areas, there's damage. do keep in mind, fema is here. they are helping people with temporary housing and grants, kate, to help people rebuild after a difficult, difficult six days. >> difficult is almost an understatement when you see the images of what they're dealing with. george, thanks so much for the update. let's go to georgia where a frantic manhunt is under way. police have released sketches of two men they say broke into a home and ab ducked a 14-year-old girl at gun point right in front of her mother and brother. the fbi joined the search for the girl, believed to be in extreme danger this morning. martin savage is at the cnn center in atlanta with more on this. good morning, martin. >> good morning, kate. it's been a difficult night again for the neighborhood in which this young girl was taken. it's a home invasion that has just shocked the entire neighborhood there. the fbi is leading the investigation.

they say they have leads they're following up on. meanwhile in that community they're releeing on two things, law enforcement and their faith. >> in the name of jesus we pray to you. >> reporter: friends and classmates pray for the safe return of ayvani hope perez as the frantic search for the kidnapped teen continued throughout the night. 14-year-old perez was violently taken from her suburban home in the middle of the night. >> they pried the back door and entered the residence. >> reporter: police say the men forced her way inside and perez's mother did what she could to spare the two teens. >> she tried to hide the kids, the dog was barking and these suspects shot the dog. >> reporter: the man demanded money and jewelry. when the mother said she didn't have either, authorities say the suspects grabbed ayvani and fled in a dark blue or gray car. now, helicopters hover overhead. investigation trucks patrol usually quiet streets. and neighbors are shocked. >> it doesn't make sense to me at all. >> i just hope they don't do nothing to her.

>> reporter: a suburban sense of security has been shattered, thanks to a new and unexpected resident, fear. >> we thought we lived in a safe neighborhood. now we're not sure what's going on here. >> a lot of people have asked us about the dog that was shot inside of the house. it actually was taken to a veterinarian and is recovering. the hope is that soon they will get this young teenager back. they will work diligently throughout the day. we'll update you when we have information. >> the more time that passes, it seems the more dank ger she's i. >> we're following a lot of other stories this morning. let's get to michaela. benghazi back in the spotlight with two hearsing this week. patrick kennedy, undersecretary of state for management goes before the foreign affairs committee today. republicans are demanding accountability for the attack, in which four ambassadors died,

including chris stephens. the president says dismantling syria's chemical weapons program remains his top priority. he believes the conclusions reached by u.n. weapons inspectors have changed the way other countries see the situation they're in. new hope to solve cold cases in oklahoma, the remains of six bodies found in two cars pulled out of foss lake, each covered in rust and silt. the cars were found by accident as police tested new sonar equipment. a fire at the fuel pumps at boston's logan airport, thick, black smoke sent billowing in the air, forcing some international flights to go elsewhere. the fire was under control in about a half hour. no major delays reported.

we'll show you video out of australia that will likely make your heart stop. a 20-year-old man lucky to be alive after pushing through closed pedestrian gates and crossing the train tracks seconds before the train speeds past. the train hit his leg and he was sent to the hospital. it could have been a very different outcome. the lucky young man says he was too in to his music to notice the train. a cautionary tale to be sure. a lot of these -- around the world there are crossings -- well, i was going to say crossings that wasn't marked -- it was marked. he pushed past it. >> that music must have been really loud. >> it's easy to get sucked in. let's get to indra. she's watching the forecast for us. what do we know? >> i know it is the last week of summer and temperatures are freezing literally out there.

frost warnings, freeze warnings out there, all thanks to this cold, arctic air coming down from canada. a cool start to the morning. the good news we want to see how warm we can get for the last little bit of summer we have left. it doesn't look like it will warm up too much. we see the temperatures rise as we get closer to the weekend. new york average about 75. we get to 78. warmer in d.c., 80s by friday. we'll see a cold front swing through and bring rain. it is that cold front that's all the way in the pacific northwest. we'll monitor this closely. it's expected to go through colorado today. we are going to be looking for that potential again for a hint of rain, not expected to see much but any rain that does fall in the region is something we'll monitor at this time. >> thanks so much, indra. coming up next on "new day," a cnn exclusive, the ceo of starbucks is taking a stand. why he's asking customers to not bring their guns into his stoors. he's also not putting an official ban in place. we'll hear from him, coming up next. the spotlight is back on the dangers of football after a high

school player dies from injuries sustain on the field. parents are demanding that they try and do something to help. we'll bring in chief medical correspondent dr. sanjay gupta who will talk to us about what football can do to the body. i was made to work.

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[ male announcer ] for certain medical conditions where straining should be avoided, colace softens the stool for effective relief from occasional constipation. go to colacecapsules.com for savings. welcome back to "new day," everyone. a cnn exclusive for you. guns are not banned in starbucks but the ceo is taking a stand and asking gun owners to keep their weapons put away. howard schultz will make his case in an open letter in newspapers, that's tomorrow, but he gave his first tv interview on this topic to our very own poppy harlow who is joining us now. it's interesting how starbucks got rope into this debate.

>> that's exactly how they put it. starbucks says they have been thrust unwillingly into the middle of the gun debate. howard schultz, ceo, is now speaking out publicly for the first time, giving his stance on guns. in this open letter that you will see in your newspaper likely tomorrow morning, it will be in newspapers across the country. he says guns are no longer welcome at starbucks. 43 states have open carry law. that's what starbucks has followed. if you can have a gun in your state, you can have it in starbucks. howard schultz is saying please don't bring it into starbucks. he's not banning it but he makes this request. pro gun activists have used our stores as a political stage for media events misleadingly called starbucks appreciation day that disingenuously portrays starbucks has a champion of ope carry. to be clear, we do not want these events in our stores.

i talked about this in detail with howard schultz. take a listen to what he said. >> i think it's important to start the conversation by framing the fact that starbucks is not a policymaker and in fact we're not pro or anti-gun. however, we do believe that guns should not be part of the starbucks experience. as a result of that, making that decision, we are respectfully requesting that those customers who are carrying a gun just honor the request and not bring the gun into starbucks. we're also saying something else. this is not a ban. and the reason it's not a ban is that we don't want to put our own people in a position of having to confront somebody who is carrying a weapon. those customers who will bring in the gun, we hope they won't, we're still going to serve them, we're not going to ask them to leave. >> so a request, not a ban. i think we have to see how this plays out, kate, in the stores. >> other companies have similar policy. it just seems -- >> most companies. >> this company is the one

making headlines. what if -- did you ask him what will happen if people do not respect the request he's making, will he move towards a ban? >> i asked him that. that's a big question, why didn't you ban it if you feel this way? he didn't say whether or not they will move towards a ban. i will say, this is not the first time starbucks has thrown itself in the middle of a very controversial social issue. they came out vocally in support of gay marriage. they recently this year banned smoking outside of their stores. howard schultz personally called on all americans no the to donate to political campaigns until washington got its act together and got our fiscal house in order. this is yet again, this ceo stepping into a controversial topic but a topic they've been thrust into, this gun debate. >> i wonder if that's part of it, that this is a company, this is a ceo, that has been out there talking about social issues, political issues and so he's getting pulled into this one. i think it's fascinating. poppy, thanks so much. great interview. we'll see much more of that.

coming up on "new day," we have one of the survivors from the navy yard shooting. she's with us here this morning. she got too close to the shooter. she literally was able to look into his eyes. she's here today, on the rebound and you'll want to hear her story. a teenage football star dies three days after a pretty violent helmet-to-helmet hit on the field. what parents need to know before they let their kids get on the field. dr. sanjay gupta has been looking into this for a very long time. he'll come on to explain. ♪

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you're watching "new day" with chris cuomo, kate bolduan and michaela pereira.

welcome back to "new day," everyone. it is wednesday, september 18th. coming up in the show, what was it like to be in that build iin when aaron alexis opened fire. we talk with someone who was in that building. >> a very different kind of story. you're not going to want to run into this guy. a creepy clown is making his way around an old english town, leaving cringe-worthy messages on facebook. it's happening enough to look into it. we'll tell you what's going on there later this morning. a lot of news we're following for you this morning. let's get right to michaela. we start again with an update on our top story. still no motive but rhode island say aaron alexis told them about a month ago he thought he was being followed and hearing voices through his hotel room walls. it is raising questions about how a man with an arrest record and a history of mental problems

still had clearance to the navy yard as a civilian contractor. nebraska now getting swamped by colorado's high water. runoff now creeping east into the neighboring state. crews continue evacuating hundreds of stranded people. it's believed these are the largest rescue efforts of this sort in the u.s. since katrina. the death toll has been revised down from 8 to 6 but more than 300 people remain unaccounted for. three people are charged in alleged bribery scheme to make milli millions. they face up to five years in prison. prosecutors say the contractor bribed the commander and investigator with travel, prostitutes and gifts in exchange for information that he could use to overcharge on contracts. take a look at this. a million dollar home in stamford, connecticut, now a pile of rubble after an explosion leveled it to the ground. the blast was felt miles away. the fire chief called it a scene

out of hell. it's not clear what sparked the fire but there was 400 pounds of propane in an underground tank. the homeowner thankfully was not inside at the time of the explosion and is okay. a touching story to end these headlines with. a 12-year-old, trey sampson, a middle school tune from the texas. he's fighting a rare form of bone cancer that's spread throughout his body. his prognosis is bleak but he had a dream of playing for the jaguars. trey can't be tackled, can't run hard but boy the coach made sure trey got the ball during tuesday's game and he ran it in for a touchdown. not only did trey's teammates celebrate his efforts, so did his opponents from the j.l. long buccaneers. a touching tribute to a great kiddo. one of the best touchdowns i've seen, michaela. appreciate that story. imagine being just steps away from a killer. no one ever thinks this could happen. we all know it did happen and it happened to our next guest.

denise robinson, she works in building 197 at the navy yard, was just feet away from the gunman when he opened fire. chao inthat campbell, denise's niece is also here with her for support. and chyna, we'll talk to you. all that waiting, all that waiting, so hard for family members. you didn't know what was going on. had to be horrible. so good to see you here. the most important thing is to know, how are you feeling today? >> i feel pretty good now. i'm thankful to be here. it was a very scary event, still kind of traumatized by it. >> a little bit, right? . >> yes. >> still shock. we're not talking about something that happened a long time ago, obviously. when you put your mind back to monday morning, what was going on in the moments before this, 8:00 in the morning? >> it started out as a typical day, talking with co-workers and

about 8:20 we hear pop, pop sounds. then you hear consecutive. we really didn't know what was going on. we stood up just to see and hear. and couldn't really determine what was happening. so when my supervisor came to her door, we both made eye contact and just beside her door was the gunman. and she closed her door just in time. my co-worker, nyla washington screamed, he has a gun. >> did that register to you, when you're looking at this face, seeing what was going on? >> no, it didn't. he looked very calm and composed. he didn't look like a person that was angry or doing that type of event. >> what did you see in his face? >> i just saw a cold stare. >> a cold stare? >> yes. >> something that you just don't usually see on somebody's face? >> no. >> what happens next?

>> we run for cover. i leave my desk and go over to the next cubicle and hide under the desk. >> what told you to do that, just instinct? >> just instinct. we didn't have any other choice because it was, you know, captive inside the area. >> what was his reaction to the door being closed, did he fire? >> he did fire at the cubicle in front of the door and the glass shattered. and that's when, you know, we knew that it was the gunman. >> that's where you had been? >> i was just maybe less than 100 feet away. >> when you realized that he saw you were there, the door was closed and then he fired, what did that mean to you to know that he was that intent on putting bullets where you were? >> i just felt very threatened at that point. >> so then what happens? how long does it last? >> it lasts for about maybe an hour and a half. >> an hour and a half?

>> yes. >> for that long -- >> i just didn't know what was going on. >> you didn't know where he was or what was going on. >> i heard gunshots and people screaming. >> people forget when we get in the moment of crisis with the shooting, that it lasted for two hours. you did keep hearing shots, like it never ended for you? >> right. >> how did you stay safe during that time? >> cuddled real tight and just hid under the desk. >> you're there, crushing your knees, trying to stay safe after the cube. hours start to pass. you hear about the shooting, chyna. >> yes. >> but you can't get in touch with your aunt. >> exact. >> what happens there? >> frantically i was making phone calls to several of her co-workers. once of them answered and they said, oh, my god, nobody has seen denise. we don't know where denise is, have you talked to her? try to reach her. we don't know where she is. i'll try to call her and i'll keep calling. i kept getting phone calls, looking at the caller i.d. and

there was no number i knew. finally it was a number that came through at 9:53. and it was my awn the and she said, i'm okay. tell everybody i'm okay. i looked this man dead in his eyes. it was the scariest thing i ever seen. and i dove and dived under the desk, me and a co-worker. he was right two desks over shooting at people. >> this was the longest moments of your life, i'm sure. but for you and family members of survivors, that hour plus of not knowing where your aunt was, i know you're very close. it will be a good discussion to have later on, you were facing danger and you were facing the unknown. >> right. >> so horrible for a family. what do you do now? what do you do with this? you know somebody was trying to kill you. you know he killed people. you know some of the people who were lost. >> yes. >> what do you tell yourself to

make sureself get over this? >> i feel fortunate that i was not a victim and all i can do is pray for those families that lost their loved ones and try to put this all together and move forward. >> of course when you get back to work, not everybody will be there. >> yes. >> you're going to know that. >> yes. >> but at least you know that you made it. and thank god for that, right? >> yes. >> for you, china, i know you're very close. did you think you could love your awn the any more than you did before this happened. >> when she called and said they're releasing me, i got there in 12 minutes. i probably broke the speed limit. >> i think it's okay. >> i couldn't wait to see her. the buses blocked our view. when the buses separated and i saw her and she saw me, i couldn't wait to put her in my arms. >> so many lessons coming out of this situation. you know the questions being asked about how this man got clearance given his past. but -- and all the lives that were taken and what changes

going forward but at least you made it out, denise. >> yes. >> we know too many didn't. >> yes. >> great to have you here. >> thank you. >> i look forward to hearing how it goes for you going forward. >> okay. >> denise, thank you for being here. china, thank you for making sure she got here safely. >> thank you. >> you have to let her travel alone at some point. >> i don't know, i don't know. >> for now, keep your arms around her. >> kate, over to you. coming up next on "new day," a helmet-to-helmet collision leaves a high school football star unconscious. three days later, he died. what happened? dr. sanjay gupta is here to explain. and then this bizarre story, a clown that is not clowning around and not making anyone laugh. where is he going next? we'll tell you. ♪ ♪

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welcome back to "new day." football is dangerous. you know that. but when it takes someone's life, it raises questions. this morning, the dangers of football are brought into sharp focus by the death of a 16-year-old high school player. there was a helmet-to-helmet hit and he wound up dying. now parents are worried. they want to know if this game can be played safely by their children. chief medical correspondent dr. sanjay gupta is at the cnn center with more. good morning, doc. >> good morning, chris. i think there are ways to make football safer and still have it be football. something we've been looking into for some time. first, a little bit more of what we know happened to damon james. a new york school is mourning the death of one of its students. 16-year-old damon janes, a junior on the varsity football at brockton high school took a direct hit to the head during

the third quarter of a game. he was knocked unconscious. he was taken to the hospital. three days later he died from his injuries. it was the third death of a high school athlete in new york in as many years. >> the kids are supporting each other. our staff is supporting the kids, the kids are supporting the staff. we have kocounselors in and arod the school. >> reporter: helmet-to-helmet hits have been banned at all levels of football, from pee-wee to the nfl. last week, goldson was fined for a similar tackle. janes' death comes a month after another high school junior died in fairburn, georgia when he fractured a vertebrae during a scrimmage. chris, i think we're getting better, despite those numbers, at preventing those type of injuries. 37 high school students have

died since 2000. three in the last three years in new york, chris. >> i grew up playing the game. you understand this and you learn the culture of the sport as you grow up in it. a couple of questions here to bring the relevance into focus. any chance that this death was concussion-related? >> well, it's possible in the sense that -- we don't know for sure but it's possible because of something i'm particularly concerned about from a neurosurgeon standpoint. something known as second impact syndrome. you may be familiar with this, chris. a first concussion, recognized concussion, then the brain did not heal and then that same brain takes another hit. that second hit may not be a proper in isolation but because it comes so quickly on the heels of the first hit, that can cause a catastrophic, deadly situation. >> i understand that, thank you for that, sanjay. we get to the policy related part of this. football started with no helmets. it comes from rugby, no helmets. we went to the helmet to keep the head safe.

then because we had the helmets on we started to use it as a weapon. now we're trying to get away from it. the question that is here for parents with be what are you doing when you put your kids into this sport? you know they're going to wind up banging heads, running into each other at high speeds what is the line between safety and sport? >> as you point out, it's a long discussion. this is something i'm fascinated by. the helmets have gotten better, quote, unquote. they still do not really protect the brain. what happens when someone takes a hard hit is that the head stops but the brain keeps moving within the skull. and therein lies the problem. no helmet can prevent that, no matter how good. the helmet will not do everything. back to the second impact syndrome. if you recognize your kid has had a concussion, first of all, sure you recognize that. you've got to make sure the brain is completely healed. that is probably the most catastrophic part of all this, a brain that has not healed is back on that football field. that's when you take an issue of

concussions to an issue of death. so there are many more strategies, i think, >> all right, sanjay. thank you so much for the perfective and information. this is important. affects a lot of families, thank you. >> you got it, chris. coming up next on "new day," decision to pay tribute to the late "glee" star cory monteith is causing drama, apparently. we'll explain the new controversy. [ male announcer ] at northrop grumman,

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very appropriate music. welcome back to "new day." we'll tell you why in a second. time for "pop 4" from nischelle turner joining us from los angeles this morning. >> i'm going to spare you my rendition of "rocket man." it is one of my favorite songs. you're like, please, too early. "pop 4." four this morning, mark wahlberg singing his fight song. because the actor just graduated from high school. yeah. and he's 42. wahlberg dropped out of school in the ninth grade but he recently decided to take some online classes, go back and get his diploma. never too late to get yours. elton john taking heat for not canceling upcoming concerts in russia due to their anti-gay laws. he says as a gay man i can't leave those people on their own without going over there and supporting them. i like it. controversy over the emmy awards and their annual in

memoriam moment. they'll pay special tribute to "glee" star cory monteith and four other industry heavyweights including james gandolfini and james stapleton. here's the controversy. andrew wallinstein, editor in chief -- doesn't think monteith's career was equal to the others. the chances of keeping anything private for one second are pretty slim, right? how about for five months? our number one story. zac efron successfully completed a stint in rehab five months ago. there's conflicting reports about why he decided to seek help. sources tell "people" magazine he's doing great, taking care of himself and it shows. he was just at the toronto film festival. he did walk the red carpet for his film. didn't do a lot of interviews. wasn't talking to a lot of people. this may be the reason why. even though that was the number one story, the real number one story is i can't go anywhere here in los angeles without somebody saying, how's michaela?

we miss michaela. can we say hi to the west coast? >> you're not up yet. >> thanks, nischelle. come on back. >> i can't walk around my own house without somebody asking me how's michaela. give the kids candy, they'll say anything. >> your check is in the mail. >> this story about zac efron, big around of applause. >> absolutely. >> thank you to the entertainment media for not stigmatizing his addiction and covering it like a sport. we're going to take a break on "new day." when we come back, we keep telling you about this bizarre clown. these cryptic facebook messages. what's this clown really up to? i don't know if i said that the right way. we're learning more about the navy yard shooter aaron alexis. with all those red flags in his past, should he have even had access to a u.s. military

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♪ [ van damme ] it's go time. godaddy. -- captions by vitac -- www.vitac.com you've got so many red flags over a protracted period of time. it almost seems like this was the type of thing that was bound to happen. >> the trigger. new information on what drove the navy yard shooter to kill. his frantic final days and new questions this morning about why his history of problems didn't affect security clearance. flash point. dramatic new 911 calls from the night this unarmed man was shot ten times and killed by a police

officer. was he being aggressive or just pleading for help? cnn exclusive. the ceo of starbucks diving into the gun debate. he says you can enjoy their lattes but please do not do it while carrying a gun. the interview you'll only see here. >> your "new day" continues right now. what you need to know -- >> i pray for him each and every day. but i do want yus tjustice. >> what you just have to see. this is "new day" with chris cuomo, kate bolduan and michaela pereira. >> good morning. welcome back to "new day," everyone. it's wednesday, september 18th, 8:00 in the east. coming up this hour, the devastation in colorado even daying after the floods began. the images still staggering. people who can now return to

their homes are finding in many cases there's not much left. and a neighboring state may now be in trouble as well. how about this one. little weird. parade of clowns? how would you like to be walking down the street and run into this guy. showing up in the middle of the night. people trying to figure out who he is. he's becoming an internet sensation. we'll try to uncover it for you. clowns, they bother people. how about good stuff? you know how little kids like to save their money? this little fellow felt moved to raid his piggy bank. police feel compelled to track him down. >> involves surveillance video but still the good stuff. first this morning we are learning more about red flags missed by authorities before the navy yard shooter o opened fire. turns out that navy officers knew about his 2004 arrest in seattle for shooting out the tires of a car in a so-called rage filled blackout. but he was allowed to enlist anyway. and they knew he was hearing voices in his head leading up to

the shooting. but what did they do? one of the trending questions. live to pamela brown at the washington navy yard. pamela, what is the latest? >> reporter: well, chris, if you look at a timeline of aaron alexis's movements leading up to the shooting on monday, there are a number of red flags indicating that he suffered from mental health issues. in fact, we've learned police even notified the navy about a troubling incident involving alexis back in august. yet despite this, his security clearance was not taken away and nothing prevented him from walking into building 197 and opening fire. this morning we're learning new details about how aaron alexis brought a gun on to the washington navy yard. a federal law enforcement official tells cnn that the gunman entered building 197 with a small bag that's believed to have carried a disassembled remmington 870 shotgun. he's then seen on surveillance video ducking into a bathroom with the bag and emerging

seconds later with a gun. moments later he opens fire. >> we've got a report on the fourth floor. a male with a shotgun, multiple shots fired, multiple people down. >> reporter: as investigators continued poring over alexis's life, a trail of red flags leading to monday's massacre is troubling. august 7th he called rhode island police complaining of hearing voices coming through the walls of his hotel room. according to this police report, alexis said those voices were sending vibrations into his body. using some sort of microwave machine. august 25th, alexis arrived in the washington area where he contacts a va hospital for a second time for sleep problems. september 14th, two days before the shooting, alexis stops at this small arms range in lorton, virginia. an attorney for the gun range says alexis practiced shooting, then paid $419 for a gun and two boxes of ammunition.

and on monday, he accessed the navy yard with legitimate id and proper security clearance. >> in a case like this where you've got so many red flags over a protracted period of time, it almost seems that this was the type of thing that was bound to happen. >> reporter: even more troubling, alexis's record while serving as a navivy servist. eight incidences of misconduct. insubordination, disorderly conduct and unauthorized absences from work. >> it's easy to say somebody should have known. over a long period of time it's a little more challenging. >> reporter: he was honorably discharged in 2011 and retained his navy issued security clearance which is good for ten years. a defense contractor he was working for is pointing the finger at the military for overlooking his misconduct as a civilian and during his service. >> looking under the fences while he was in the navy. the fences while he was in uniform. none of those give you an indication he was capable of this sort of brutal, vicious

violence. >> reporter: investigators are now collecting evidence from multiple crime scenes. towing away way his rental car. removing boxes of materials from his hotel room. interviewing family members in brooklyn. all in hope of understanding why he did this. congress is now reacting to a troubling report released by the defense department's inspector general highlighting a number of security lapses at military installations including at the navy yard. it says that 52 convicted felons received routine unauthorized access to military installations and 9 out of 10 installations allowed contractors temporary access before background checks were completed. important to emphasize, alexis did have legitimate access because he had passed a security clearance. meantime the administration is launching three investigations looking into security at military installations worldwide in the wake of monday's

shooting. kate? >> pamela, thank you so much. this morning we are also hearing for the first time dramatic recordings of first responders and victims from the scene of the navy yard shooting. we're also learning more about the 12 people who lost their lives in that rampage. cnn has that part of the story for us this morning live at the navy yard. good morning, renee. >> reporter: good morning, kate. you know, you're about to hear some very dramatic audio. it takes you into the moment that those first responders arrived on scene. for those 12 people who died, they're more than victims. for some they were the rocks of their families. they were mothers. they were fathers. they were caretakers. and some were military veterans. >> right now police confirm five people shot. could be others. >> reporter: dramatic new audio from police dispatch as the massacre unfolded at the navy yard monday. >> we have an officer down, building 197 on the third floor.

also female shot on the roof of building 1333. female on the roof. >> reporter: victims found one by one as first responders rushed to the scene. >> all units in the main triage group need to move west. get out of the line of fire. >> reporter: police fled the compound in fear there might be more than one gunman. >> we're doing a sweep of the building for security. we still have second suspect possibly in so the scene is not secure. >> reporter: law enforcement later confirming there was no additional shooter. two days later, just miles from the site of monday's shooting rampage, washington pays tribute to the 12 lives cut short. 12 families forever changed by this senseless tragedy. kathy gaarde remembered for her selfless devotion to her 94-year-old mother who died last year. >> she was so caring.

she would do anything for anyone she loved. >> reporter: richard michael ridgell served three years as a contract security worker in iraq. he's survived by three daughters. >> i want him to be known as a dad above a victim of a shooting. because he was a great dad for all of us. >> reporter: martin bodrog graduated from the naval academy and was a decorated officer. >> my knees just got weak, you know. everything about marty, just a great guy, you know, wonderful husband, you know, father. >> reporter: michael arnold. frank kohler. vishnu pandit. gerald l. read. kenneth bernard proctor. all victims of this inexplicable tragedy. all right. anything, three people were shot. but they survived. we can tell you this morning that as of last night, one of

those victims was released from the hospital. two others remain hospitalized. the early indications are that they should be okay. chris? >> rene, thank you for respecting the dead and for the update on the injured. appreciate it. obviously in the aftermath, the big question is how did the shooter get clearance to work in a secure military facility? one of the first lawmakers who was on this issue was a member of the senate select committee on intelligence, maine republican susan collins. she joins us now. senator, thank you so much for joining us this morning. >> good morning. >> senator, what do you think is the chance that you get a good explanation for why this man was given clearance? >> well, given what we've just heard about the pain that the victims' families are experiencing, we absolutely have to be asking tough questions. it appears that there was insufficient vetting by the

contractor. b that if it had been done would have revealed many of the red flags. the arrests. the trouble with police. the trouble in the navy. that should have led to this individual being denied a security clearance altogether. >> do you believe that this is one of those situations where cost savings is misplaced? that this is something that should be done by the government, not a private contractor just because it's cheaper? >> for many years, the office of personnel management did conduct the background checks. it's contracted out primarily because ovm has a huge backlog that it was not working through. but i think we need to ask some very serious questions about whether contractors are taking shortcuts that have led to people with criminal records, with serious mental illness, or

who are authorized unsuited for security clearances, nevertheless being granted them. and for a period as long as five to ten years. >> we heard about that coming out in the audit, senator. yet then you hear another fact of the rhode island police reaching out to the navy directly saying, hey, one of your guys is hearing voices in his head. it seems as though nothing was done. that goes to the navy specifically. what can you do about that? >> that is truly inexplicable. for the navy to have received a call that indicates that an individual with unfettered access to a navy base clearly is suffering from a serious mental illness and not immediately revoke his security clearance until they can assure that he does not pose a threat to others and himself is simply inexcusable. >> senator, here's something that may be of concern. it seems obvious.

this clearance was given and it was a mistake. and that it should be addressed. so then you look at the private contractors. the one here we believe is first advantage. that was the contractor involved here. they're owned by a private equity firm. the head of that private equity firm is a big donor, specifically to democrats. now, we know how it can work when somebody gives a lot of money to politicians that they get access. do you think you can change this system where you have money involved, there's patronage involved? do you think it's as easy to fix as we're suggesting? >> i'm confident that congress is going to put the security of those individuals who work at military installations and our national security first. i don't think that private contractors are going to be able to stop necessary reforms. and, indeed, i think that most private companies want to ensure that the employees they are

hiring are suitable and do not pose a threat to our national security or to other employees of the firm. so it's incumbent upon all of us to work together to get to the bottom of this crisis and ensure that it is fixed. and one step that can be taken immediately is ensuring that criminal data bases and the terrorist watch lists are always consulted. and that there's some sort of continuous monitoring that would pick up problems rather than waiting as long as five or ten years to review security clearances. >> one would hope that everybody would be on the same page after something like this. especially when it took the media, you know, mere hours for all of this to come out. that hopefully anybody checking would catch it as well. how do we go from talk to action here? what to you think the first step is to getting answers and

change? >> the first step is a thorough congressional investigation. i'm hopeful that the intelligence committee will expand the work that we're already doing to learn how edward snowden was able to get such a high security clearance, and i've also talked to the chairman of the homeland security committee which has jurisdiction over the office of personnel management and encouraged that committee to take a look at whether too much of this work is being contracted out. >> all right. senator, we'll try to help by not letting it get bogged down without questions being asked. we know it can happen when you get into committee and you get into investigations. sometimes things can last forever. obviously this is an immediate situation. senator, thank you so much for joining us this morning. we appreciate it. >> thank you. kate, over to you. >> all right, chris, thank you. to the first signs of recovery in that historic colorado flooding. nearly a week after it all began, six people are now confirmed dead. two presumed dead.

and hundreds remain missing. thousands more are return aring home this morning to find that very little remains. cnn's george howell is in longmont, colorado, with the latest. good morning, george. >> reporter: kate, good morning. just as sure as this river is starting to recede the number of unaccounted for is going down substantially. now at 306 people unaccounted for, and officials hope as the search and rescue continues, more people will be found. rescue efforts continue in colorado as crews remain on the lookout for survivors still stranded in remote areas. cut off after days of deadly flooding. >> i've got a white cross on the ground. >> reporter: a white cross signals for help as these people are air lifted to safety near ft. carson. just one of hundreds of dramatic rescues throughout the state. >> i expected to see a lot more frustration and feel it with folks. overall, it was just amazing. it spoke to the spirit of the folks that live here. >> reporter: fema task force

teams go door to door in search of residents refusing to leave their homes, warning them of the continued risk of rising floodwaters. some 12,000 people so far have been evacuated to shelters. for those returning to their homes for the first time, many find no house to call home. in larimer county alone, officials estimate 1,500 homes have been destroyed. with another 4,500 damaged. cleanup becoming an increasingly daunting task. >> it was overwhelming, really. i didn't realize that floods brought in a ton of mud. it just -- just ruined everything. >> reporter: in boulder, homeowner michael birdsong and his neighbors built a homemade levee to protect his house. it was no match for mother nature. >> five feet of water in the first 20 minutes. that was a wall of water that, you know, this mud, this would have kept out. we didn't know. >> reporter: face t with the

reality of having to rebuild their wrecked homes, residents are finally coming to grips with the price of the devastating damage. >> if you would have put a dollar estimate on this, what would you think? >> we're already planning for probably about $50,000, $60,00 to get it all redone. >> reporter: so chris, kate, just as we were setting up the wind started picking up. we got a very light shower out here. look, after what you've seen people go through here over the last six days, it'll make you think twice. but the good news out here is that it's expected to be sunny the next several days. that will be very important, very helpful, guys, as people start to recover out here. >> yeah. you got to start somewhere. a little bit more sunshine would be good. george, thanks so much. we're following a lot of news for you at this hour. right to michaela for the latest. >> good morning to you both. good morning to you at home. making news today the house foreign affairs committee will hold a hearing on last year's deadly attack on u.s. diplomatic facility in benghazi, libya.

top state department official patrick kennedy will testify today. committee members want to know if the state department has held enough employees accountable for the attack that killed ambassador chris stevens and three other americans. not a holiday. more of an incarceration. that's how a tourist describes being stranded in acapulco. landslides set off by tropical storm manuel closed down roads to mexico city affecting at least 40,000 people. the mexican government promising to reopen those roads within two days. folks who can't wait that long are lining up outside a military base for a chance to get home. does the name jennifer mean ring a bell? she made headlines a few years ago for a case of hiccups that would not stop. well, now she's facing serious trouble. murder charges. prosecutors say me met a man online, lured him into a robbery where he was shot and killed. opening statements are expected to begin today in florida. a co-defendant was already convicted and sentenced to life in prison. it is the latest fallout from the edward snowden affair.

brazil's president canceling a state visit to washington next month. she's said to be angry about reports the national security agency spied on her and other brazilian officials. the white house described the decision to postpone the visit as mutual saying both leaders agreed it would be better when relations were less tense. we'd like to introduce you to the new king of chicago. chicago's lincoln park zoo showing off its newest resident, a baby rhino. this eastern black rhino calf. up until now he's been spending quality time behind the scenes with mom, an 8-year-old rhino. >> that is just plain cute. >> they lack like puppies when they're running. >> he looks like a -- >> mom's kabuki. son, sing. >> they're cute. even though some day they would without even a second thought just trample you like a jelly

bean. >> then he brings us back down. >> just saying. it's a rhino. not a puppy. it will kill you, not think twice about it. >> the little one looks a bit like a puppy when it runs. don't you think? >> sure. don't pet it. bad day for you. everything is going downhill from here. it is our last week. hard to believe, right? cold arctic air. it's starting. already moving in the area. this morning frost and freeze warnings. still a little chilly. new york in the 50s. philly, low 50s. good news, we are going to warm up for the last week of summer. yes. new york going about 75. d.c., we will start to see some 80s. a hint above average for the next several days. behind that everyone's really going to be watching this front in the pacific northwest. today it is expected to go through colorado. only about a 10% chance for showers. not a biggy there. behind that we'll see it make way throughout the midwest and eventually all the way to the

northeast by the weekend. with that that means rain comes along with it. rain. i don't know. this weird thing called snow. i better get ready. >> aren't you the meteorologist? >> you're going to love it. autumn on the east coast is a beautiful thing. leaves are going to change in the northeast. >> it's what's behind that. >> winter is is beautiful, too. if i can ski in it. then i'm done. >> all right. >> it's going to be good. coming up next on "new day" a story sparking outrage. now we have the dramatic 911 call in the deadly police shooting of an unarmed former college football player. how it sheds light on his final moments. all right. a provocative request from the head of starbucks. asking customers to leave their guns at home. it's not a policy. it's not a restriction. it's a request. what does this mean as the head of starbucks steps into the gun control debate? is it fwood? is it bad? is it right? is it wrong? poppy harlow's exclusive

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welcome back. new details on the tragic death of a former college football player. now we've heard the frantic 911 call that led to a police officer killing an unarmed man. a charlotte woman reporting what she thought was an attempted break-in by the man. alina machado with the latest. >> reporter: in the 17 minute 911 call you don't hear the shooting. you do get a better sense of what police officers thought they were responding to. charlotte police believed jonathan ferrell came to this house looking for help after surviving a car crash just down

the street. it was saturday, about 2:30 in the morning. the woman inside panicked and called 911. >> i need help. >> where are you at? >> there's a guy breaking in my front door. >> there's a guy breaking in your front door? >> yeah. he's trying to kick it down. >> the homeowner pleas for help. >> he's in the front yard yelling. please. >> police say ferrell was unarmed when he approached the three officers. one of them use add td a taser to subdue ferrell with no success. dash cam video hasn't been released. an attorney representing the ferrell family says they have met with police and seen the video from that night. >> you can see, you can tell he's unarmed. he begins to approach the officers. two dots later beamed in the center of his chest. then he gets excited. wait, wait, wait, stop. he's coming forward saying stop. he goes off the camera and you

just hear shots. one, two, three, four. pause. one, two, three, four, five, six. pause. one, two. >> police say the officer told investigators right after the shooting, quote, the suspect assaulted him by unknown means. and he had, quote, apparent minor injuries but refused treatment. still police say the shooting was excessive. and charged kerr ig with felony voluntary manslaughter. >> we're confident at the resolution of this case it will be found the officer's actions were justified on the night in question. >> ferrell's mother says she forgives the officer who killed her son. >> i pray for him each and every day. but i do want justice. >> reporter: officer kerrig is free on a $50,000 bond. it is unclear at this point if police will be releasing that dash cam video. the family attorney says that video answers many questions, even though police say it does not show the actual shooting.

kate, chris? >> all right, alina, thank you so much for the update. we're going to take a break here on "new day." when we come back, we have a cnn exclusive. we'll hear what starbucks ceo howard schultz has to say about his company's controversial new request. why he's asking starbucks customers to leave their guns at home. plus, take a look at this guy. a man who looks a lot like the clown from steven king's "it." not a compliment. popping up all over a small town. who is he and what is he doing? that's what many people are asking. we'll have a live report on it, next. [ male announcer ] this one goes out to all the allergy muddlers. you know who you are. you can part a crowd, without saying a word... if you have yet to master the quiet sneeze... you stash tissues like a squirrel stashes nuts... well muddlers, muddle no more. try zyrtec®. it gives you powerful allergy relief. and zyrtec® is different than claritin® because zyrtec® starts working at hour one

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you're watching "new day" with chris cuomo, kate bolduan and michaela pereira. welcome back to "new day." wednesday, september 18th. michaela for the five things you need to know for your new day. >> no motive known for the washington navy yard shooting. we know despite run-ins with police and a history of mental health problems aaron alexis had security clearance. residents of colorado have been ordered to evacuate as a local canal rises to historic levels. all that water has got to go somewhere. flood runoff from colorado now making its way over to neighboring nebraska. president obama's week long focus on the economy takes him to members of the business round table this morning. he's pushing congress to avoid a government shutdown at the end of the month. concert promoter aeg live expected to rest its case today in the michael jackson wrongful death trial. the defense no longer planning to call katherine jackson.

instead they may play clips from prince jackson's video deposition. tonight is the time. the power ball jackpot up to $400 million. fifth largest lottery jackpot in u.s. history. we're always updating those five things to know. go a cnn tv exclusive. starbucks ceo howard schultz is taking a stand on gun control. he's asking people who carry firearms to keep their guns out of his stores. but he's not implementing a ban. so why is he speaking up, then? for that, let's go to cnn's poppy harlow who spoke with schultz for his first tv interview on this issue. there's a little background. >> the way starbucks puts it, kate, they have been unwillingly thrust into this gun debate. for the past few years gun owners have gathered at starbucks stores across the country with their weapons in what they call starbucks appreciation days. f starbucks like frankly most other companies allow you to

have guns in their stores if you're allowed to have it legal it legally in the state. now howard schultz is coming out saying, no, we don't want your guns. he's not banning it. he's making a plea. here's what he told me. first question to you is, why are you doing this and why are you doing it right now? >> well, i think it's very important just to start the conversation by framing the fact that starbucks is not a policymaker. and, in fact, we're not pro or anti-gun. however, we do believe that guns should not be part of the starbucks experience. as a result of that, making that decision, we are respectfully requesting those customers who are carrying a gun just honor the request and not bring the gun into starbucks. we're also saying something else. this is not a ban. and the reason it's not a ban is that we don't want to put our own people in a position of having to confront somebody who's carrying a weapon.

so those customers who will bring in the gun, we hope they won't, we're still going to serve them. we're not going to ask them to leave. >> when you listen to that, with he's taking a stand -- he's taking a stand, but he's almost not taking a stand when it comes to his company. other companies have this policy. i'm a little confused kind of where he stands. >> there are companies like amc theaters. disney. pete's coffee. which bans guns on the premises. he's stepping into the controversy if not all the way. this is a ceo that often steps into the controversy. they came out and they vocally supported gay marriage, for example. he's done that before. i said to him if you feel this way why are you not banning guns in starbucks stores? he spent a lot of time thinking about this trying to get the best decision on both sides. this is also a business. you don't want to alienate customers. i also did ask him, are you willing -- if people don't respect this request are you going to ask them -- are you going to implement a ban? he said, you know, not at this point. that's what i think we should see. how does this play out in stores? if people say -- more people

with guns come in to make a point maybe we will see a ban. >> don't you think the conflict was brought to him? >> i do. >> what i find it interesting, they think so many people in light of what happened yesterday, in light of what's been happening, so many people are struggling to find a solution. he probably looked at it and said this is something i can do within my world. i can't change policy, as he said. this is something i can do. i think it's interesting he's just trying to force dialogue, perhaps. >> i think he's forcing dialogue. i think people are going to force action and conversation in the stores. but i do think that it's important to note that, you know, he didn't go all the way here to ban it. but really considered both sides of the argument here. i'm getting a lot of tweets this morning, guys, after we aired this in the last hour from people saying, well, what about me having a gun in the store if i want to protect myself if there's a shooting? aren't i allowed to have that? that's a question i asked him. he said, look, we tried to honor both sides here. >> it's the latest reflection of a debate that's gotten toxic. this started off, the latest round of gun talk, about how do

we enforce the laws best? do we need different laws? that's how it started. it's become an existential crisis. whether there are going to be guns or no guns. i think there will be a backlash. he'll be put into a box. >> i did ask hulschultz do you personally have a gun and does this weigh into your own views? he said this is not about me. are you a clown? do you like clowns? afraid of clowns? this clown popping up all over a quaint english town. aren't all english towns quaint? that's for another time. he doesn't juggle or make balloons or an ma'imals or anyt like that. what he does do is even more bizarre. why is he doing this? cnn's erin mclaughlin has more. >> reporter: it started on friday the 13th. like a scene out of steven king's "it." >> don't you want a balloon?

>> reporter: a creepy clown who resembles the penny wise character in that movie lurking the streets. his identity is a mystery. he posed photos of his exploits on facebook. along with messages that end with steven king's signature, beep, beep. >> beep, beep! >> reporter: his most recent critic note posted yesterday. it reads, i'll be seeing you all very soon in the day, but i'm going to lay low for a bit as i have a big surprise for you all hopefully due at the end of the week. beep, beep. it's all for the people of the quaint english town of northampton to see and in some cases fear. >> i'd be terrified if i saw that clown at night. yeah. >> reporter: if you ran into him on the street what would you do? >> i'd probably run away. he's got quite a mean face on him. >> the last confirmed sighting of him was right by this statue. i reckon about midnight on sunday. >> reporter: cal m jones is the unofficial clown correspondent

at the northampton chronicle. he's been following the story since last week. >> i think he's probably an older guy. i think he's quite clever. i don't think he understands social media that well. he says he doesn't know how twitter works. >> reporter: you don't think he's going to jump out at any time, do you? >> well, i hope not. >> reporter: well, his facebook page has over 100,000 likes. and that's just since friday. some people speculate this might be some sort of promotional campaign or something for a mockumentary. tells me he think is just some guy out having some fun dressed as a clown. >> having fun is one thing. being very creepy while you're doing it is something entirely different. erin, thanks so much. >> as long as he's benign then it comes down to being a mean little stunt. >> have you ever seen killer clowns from outer space? >> no. >> it's a really scary movie.

>> he just picked the wrong clown to emulate. it brings back that creepy movie from -- >> steven king. >> with the english accent, everything sounds a little bit more dramatic. i was more interested because of the accent. we'll see what happens. >> we will see what happens. coming up next on "new day" he's an actor and a role model overcoming an incredible obstacle. why rady day donovan is trying o shine a new light on autism. ♪ turn around

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welcome back to "new day." you a fan of the hit series "ray donovan"? you know the actor, you'd probably never guess he has tourette's syndrome. >> a lot of people have heard of it but not a lot of people know what it is exactly or what behaviors are associated with it. you'll see him in movies sometimes masking his tourette's. then you'll see him when he's not acting as well. take a look. >> i was a fighter. why didn't i try and stop her? >> reporter: dash myhawk is a fighter. both on and off the screen. >> the donovan family, boxing is a part of life. >> reporter: on showtime's ray donovan, the fighting takes place in the ring. but when the cameras stop rolling dash fights for

something quite real. >> i've had tourette's syndrome since i was 6 years old. part of reason i became an actor was probably because i was experienced so well in hiding it. i was acting all the time. >> reporter: tourette's syndrome is a neurological disorder. it causes repetitive involuntary movements and sounds sometimes called ticks. >> growing up in new york city can be a very tough place. you know, schools were tough enough. new york, there's so many people around there's people looking at you all the time. >> reporter: tourette's is also genetic. as it turns out, both of mihok's older sisters have it as well. here he is as age 11 talking about tourette's with his sister gwen. >> i have to look at it in a funny way or i just can't concentrate. >> reporter: mihok has come a long way since then. appearing in films like "romeo & juliette." "the thin red line." "silver linings playbook."

it was this report that caught his eye. >> his mother taped him ticking to show others how severe the condition can be. >> as a young man with tourette's syndrome, who was brave enough to start his own website to educate people about tourette's syndrome. >> together, jalen and dash captivate their student audience. working with the foundation to put a stop to bullying. when they're not raising awareness about an often misunderstood disorder, they hang out. like brothers. >> i'd like to say to anybody who's watching this that i'm just like you. just a little bit different. and you're a little bit different from me. i have nothing but love for you. >> you know, certainly as people get older, a lot of times they either get better at masking or hiding or camouflaging their symptoms or the severity goes down. you just met dash there. i want to show you a little video to make this point.

even as people start to get older, when they're not focused on something in particular, they may start to have some of these repetitive movements. acting in his case, chris, is something that keeps him very focused. you don't see the tourette's as much. in a down moment like that that you just saw, that's when a lot of these ticks start to manifest themselves. >> great story, doc. so important to get out. thank you. i got the bracelet on. no bullying, jalen. >> we'll talk more about him as well, chris. we'll have him as well. >> thank you so much. dash mihok, great actor, better guy. don't forget to tune into "sanjay gupta, m.d." that was a great story. let's follow it up with good stuff. today's edition, normally when we show these surveillance video, it's captured something very bad. watch this. a little boy was showing you he's dropping by the police station in greenfield, milwaukee. there to do what? to donate his life savings.

pennies, nickels, dimes. he gave it all the to the police. quickly left. didn't leave a name. the cops there were so touched by the gesture they had to track him down. question is, why did he do it? >> in social studies class, we learned about 9/11 and all the great things that the police and fire department did. >> that's 11-year-old max siepert. he also has a special place in his heart for policemen because his grandfather was an officer killed in the line of duty back in 1974. for the record, the amount he donated, $10.03. it's not the size of the donation. it's the size of max's heart that counts. >> one day that's going to make a difference. it might not a really big difference. at least it's something. if every person would do that we would have such a great world. it would be awesome. >> that's so cute. >> the officers at the greenfield pd say max has lifted the morale of the entire department.

hopefully he's done something for you as well. >> i think he has. >> he learned it in social studies class. >> he learned it at home as well. >> right. his grandpa. >> thank you so much for sending us the story. send us the good news so we can keep telling it to you. >> what a good guy. coming up next on "new day," here's a weird one for you. a michigan university taking down a pendulum sculpture. sounds pretty benign, right? miley cyrus deserves some credit for it. her wrecking ball video is still making news. um... where's mrs. davis? she took an early spring break thanks to her double miles from the capital one venture card. now what was mrs. davis teaching? spelling. that's not a subject, right? i mean, spell check. that's a program. algebra. okay. persons a and b are flying to the bahamas. how fast will they get there? don't you need distance, rate and... no, all it takes is double miles. [ all ] whoa. yeah. [ male announcer ] get away fast with unlimited double miles from the capital one venture card. you're the world's best teacher. this is so unexpected.

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welcome back to "new day." it is time for the "new day" award of the day. award? before we get there, let's go to the couch. >> every day we work it to be an even better company and to keep our commitments. we've made a big commitment to america. bp supports nearly 250,000 jobs here. through all of our energy operations, we invest more in the u.s. than any other place in the world. in fact, we've invested over $55 billion here in the last five years. making bp america's largest energy investor. our commitment has never been stronger. >> john berman here to give us his "new day" award of the day award, my friend. >> you guys are out of breath after walking over here. i appreciate the long walk. i bring you the most extreme example in history of life

imitating art. this might be one of the only times in history anyone will accuse miley cyrus of committing art. i think we're all now familiar with this. her fine performance in the "wrecking ball" video. in this video she does, in fact, ride a wrecking ball. naked. doesn't leave much to the imagination there. there she is again on that wrecking ball. that, folks, is art. it has created a major problem at grand valley state university in michigan. why? because they have a pendulumlike piece of art outside their science building. after seeing the miley cyrus video, students there did what any responsible student would do. they rode the art, right? pictures of their own homemade miley cyrus tributes have been popping up everywhere. the school now actually has removed the sculpture. >> of course they have. >> they say it is for safety reasons. they say they're worried about the structural integrity of the sculpture. >> may not have been made or

built for that. >> i can't think of another use for it. >> one of those fragile wrecking balls. >> this university wins the grand valley -- this university, grand valley state university in michigan wins our award of the day award. it is the let's hope they don't replace it with a sculpture of a foam finger award. because that would be awkward. >> very, very, very awkward. >> you know what i'm thinking at this moment? thank goodness they did not have twitter around and you did not go to grand valley state when you were in college. >> yes. i was thinking none of that. i think that was really funny. >> you know what he wants to do with it. >> you know the conversation is like, now we've got to take down the wrecking ball. >> pulling up in their environmentally friendly car. >> we'll keep talking about it. and we'll be right back. ♪ (woman) this place has got really good chocolate shakes.

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thauk you for watching with michaela, kate and me. >> "newsroom" starts now. happening now in the newsroom, desperate but determined. >> have you ever seen it like this? >> no. >> colorado copes as families who lost everything but hope begin to clean up. >> our basement was filled with five feet of water in the first 20 minutes. also, pastor rick warren opens up. >> nancy was not afraid to die. he was afraid of pain. >> in his first interview since his son's tragic suicide, the author of "the purpose driven life" sits down with cnn. >> i'll do anything to help you live. i cannot help you take your life. plus, dramatic new details emerging this