you brought back your old man and your son. it's been a trifk hour of television. i'm grateful to all of you. thank you very much indeed. >> thanks for having us. >> what a great hour it's been. thanks for the buffett family for joining me. that's all fours tonight "ac 360" starts now. a "ac 360" exclusive. if you're wondering why you can't get the health care promised in the affordable care act stay tuned. i just got done seeking answers from the woman in charge. she addresses her critics who want her to resign. you'll only see it here. later a little girl found in greece. is she also the little girl lost in kansas city? and this. >> 911 emergency. >> there was also a hero in that school outside reno who ran toward the gunfire, not away, to help kids escape. his story just now being told. first up tonight, though, an exclusive chance to ask the

questions so many americans want answers. to chiefly, what on earth is wrong with the rollout of the affordable care act and should the person in charge of the whole thing lose her job because of it? by next spring every american is supposed to have health insurance. most will get it through their employers, many through medicaid. millions will buy coverage on their own. in states like california, new york, kentucky and 11 others they've set up their own marketplaces so people can shop for it. and those web sites are doing all right. in 36 other states, though, people have to use the federal site. healthcare.gov. it is an ungodly mess. cbs news asks this, how is the signup going? 12% say it's going well. just 12%. nearly half say it's not. even though you can sign up by phone, not just online, trouble with the web site is reflecting badly on the health care act itself in a new abc news "washington post" poll, 55% say problems with the web site are a sign of broader problems.

now remember, this is president obama's signature accomplishment. he battled to pass it. he fought to defend it. he campaigned to preserve it. and he withstood a government shutdown aimed at destroying it. today the white house promised what they're calling a technology surge to fix it. health and human services secretary kathleen sibelius today named a management troubleshooter to head up the efforts. critics, though, say she's the problem. accusing her of bungling the rollout and not having answers to some very basic accountability questions. tonight she speaks to those critics. it's a 360 exclusive. here's part one. >> the president has broadly outlined a lot 0of the benefits of the affordable care act in a speech yesterday. i want to talk about this web site and ask specifically, what is wrong with it? >> i think what we know is that we had an enormous volume. and the volume both caused some issues to show up and exposed some additional issues.

people can't get through it as quickly as possible. we can't get the volume through. although people are getting through every day. so we're not at all satisfied with the workings of the web site. we want it to be smooth and easy and let consumers compare plans and choose a plan that's good for themselves and their family. that's what i'm focused on. >> this was a volume problem? >> well, i think volume was extremely high, which is good news. we've had nearly 20 million people visit the web site in the first three weeks. and that shows i think the pent-up interest people have in affordable, available health coverage. but i would say volume caused some problems but it also exposed some additional problems. and so we're working hard to make sure that people can go on the site, find the plans they want, make good decisions for themselves and their families. >> according to congressional investigators just weeks before the launch about two-thirds of insurers had some concerns, specific concerns that the web site would not be ready. just days before the launch a test was conducted and the web

site crashed with just a few hundred users at that time. how was the decision made to still go forward? >> san there are people in this country who have based decades for affordable health care coverage. people who are so eager for this to happen. and what's clear is, we have a product. the product really works. we have created a market where there wasn't a market. people have competitive, private plans at affordable prices. they have the advantage if they don't have employer paying a share of their coverage they are going to have some tax help paying a share of their coverage. so waiting is not really an option. people can sign up on the web site, at the call center, in person. we have people signing up each and every day. we just want to make sure that the web site works smoothly for everybody. >> what degree of confidence did you have on october 1st when you woke up that things were going

to go smoothly? >> well, i was optimistic that things would go smoothly. i felt that the day had finally come. i've done this work now for 3 1/2 years, implementing this historic law. we've already gotten millions of people affordable coverage. young adults, parents with children with pre-existing conditions who had no options before, now have lots of options. we're going to make sure that people actually can take advantage of this. what's the good news is that although as the president said yesterday that shopping cart may not be working quite well, the products are on the shelves. we have created a market. we're early in the first quarter in football terms. we have a six-month open enrollment period. i am confident that millions of americans at the end of open enrollment, march 31st, will have affordable coverage for the first time in their lives. >> this whole process and obviously this being one of the biggest domestic policy

initiatives of this administration, there were changes being made it sounded like to the web site pretty close to the end. one of the changes that you're probably been getting questions about is this idea there was a feature to basically create it so people had to sign up or actually register before being able to see plans. one of the concerns was that they would not be able to comparison shop or it might hide actual premium prices. is that true? >> well, i don't know what you're referring to. i do know that we have two options. there are the so-called learn site of healthcare.gov where people can find out about insurance. we know a lot of people don't know about insurance. they don't know how to balance that in their monthly budgets. there also is a way to pull up information about your state, what's available, what the plans look like, what you can't find out on that side of the plan you can use a calculator but you can't really find out what tax subsidy you and your family

might be eligible for. the other side is the enroll side. and at healthcare.gov. you can go on, and at that point your tax subsidy can be figured in in a very individualized basis. what we know is that the large majority of uninsured, eligible americans are eligible for some financial help buying that coverage, lowering their premium costs. >> did you try signing on the site yourself? >> i have created an account on the site. i have not tried signing up because i have insurance. >> did you find it challenging? what did you think of it? >> i think there certainly are some challenges. it could be smoother. it could be easier to access. that's really what we're working on. nobody says the site is working the way we want it to. certainly the president acknowledged that yesterday. no one could be more frustrated than i am and the president that this isn't smooth. people are signing up every day. people have available coverage. and no one, i think it's important to say, sanjay, is losing coverage now.

the earliest the plans start is january 1st. if you sign up by the 15th of december you will have coverage on day one. so people are frustrated with a web site, but the product is there. the prices are good. it will not sell out. and the prices won't change. >> the president did say that he was angry about this. i mean, do you know when he first knew that there was a problem? >> well, i think it became clear fairly early on. the first couple of days. >> not before that, though. not before october 1st? there was no concern at that point either at the white house or at hhs? >> i think that we talked about having testing going forward. and if we had an ideal situation and could have built a product in a five-year period of time we probably would have taken five years. but we didn't have five years. and certainly americans who rely on health coverage didn't have five years for us to wait. we wanted to make sure we made good on this final implementation of the law. and again, people can sign up.

call center is open for business. we've had 1 million 100,000 calls. we've had 19 million people visit the web site, 500,000 accounts created and people are shopping every day. people are signing up up. and there's help in neighborhoods around the country that people can have a one on one visit with a trained navigator and figure out how to sign up. so people are able to sign up. >> how many people have signed up? >> and up until now, she hasn't answered that particular question. so will she this time? see what she says. that's next. ♪

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breaking news. my exclusive interview with health and human services secretary kathleen sibelius. a moment ago i asked her a question we have frankly not got an good answer. to take a look. >> how many people have signed up? >> we'll be doing what we've done with every other program. medicare part d. we've done it with chip. we will give monthly enrollment figures. we've said that since the beginning. but what we can tell you is that we have 500,000 plus accounts right now with people who have established that or are in the process of shopping for affordable coverage. >> it seems like an important thing to know, i imagine, especially given all the problems with the site. how well is it working?

can you say right now how well healthcare.gov is working? we know there's problems. what can we say about it? >> what i can tell you is that thousands of people have signed up. we know people are getting through every day. it is not where we need it to be. it isn't as smooth as we want it to be for the volume of people who want this product. the good news is we have a product, we have a market, we have competitive plans, affordable prices. no one will ever be locked out of the insurance market again with a pre-existing health condition. that's really great news for million of americans. >> there's a lot of frustration obviously in the country. no one probably knows this better than you and the president. did you ever talk about resigning to the president? >> what i talked about is doing the job they came here to do. this is the most important work i've ever done in my life, delivering on a historic act, making sure that we have health security for the millions of americans. this law was passed 3 1/2 years ago. i've been working day in and day out to implement this law.

at the end of the day it's about people like evelyn hernandez who i was with in miami. single mom. has no affordable coverage in her workplace. is terrified every day that something's going to happen to her. because if she gets hurt, no one is there to take care of her child. evelyn finally has health security. and millions of evelyns like her. so that's where my focus is. >> there's great stories like that. but again there is a lot of frustration as you know, madam secretary. i mean, if this persists or even at this point now would you consider resigning over this? >> i think my job is to get this fully implemented and to get the web site working right. and that's really what i'm focused on. i work at the pleasure of the president. he is singularly focused on making sure we deliver on this promise. that's what i'm committed to doing. >> what has he said to you about this? >> let's get it done you. heard him yesterday in the rose garden. and he is the first to admit that the web site doesn't work the way we need it to work.

so that's one of the reasons, sanjay, we have announced this tech surge and bringing in new eyes and ears. jeff zines, a colleague and friend of mine from this administration is coming in as a management consultant to the administrator of cms to make sure we look at the whole management system. we want to make sure that we have the best and the brightest in terms of tech folks. we have gathered them together and asked the contractors to bring their a team to the table, have asked the presidential innovation fellows to add some strength. because we just want to make sure we get all the right answers and do what is needed to be done as quickly as possible to open up the doors of this marketplace. >> jeff zines brings a ceo background. what about tech people? we hear the best and the brightest. are there people or companies that we're going to recognize? can you give us some names? >> right now we've asked all of our contractors to look at their teams on the ground and bring in

their absolute a team. and i am confident that that is happening every day. while we also -- >> the contractors didn't do such a great job so far. why didn't they bring their a team in in the first place? >> i can't tell you -- >> why are we saying three weeks now bring your a team into this whole equation? >> we hoped they had their a team on the table. but i am talking to ceos and urging them to make sure that we have the talent that they have available. i think all of them have folks who are assigned to a project. we want new eyes and ears. we want to make sure that we get all the questions on the table, that we get all the answers and accelerate the fix as quickly as possible. >> i know that open enrollment goes for six months, until the end of march. >> it does. >> but when will this be fixed? >> well, as quickly as we can get it fixed. i think i can tell you it's improving every day. and more people are getting through. more people are having an easier time. and we intend to stay at this

until we open the doors wide open. >> do we deserve a specific date? i mean, what can we tell people? because there's a little bit of a loss of confidence in this. so if you say as quickly as possible, that meant october 1st. >> what we can tell you is that it isn't where it needs to be. we are three weeks into a 26-week open enrollment period. people are enrolling every day. not as many as we would like. not at the volume we would like. and we will keep working on it until it is working as efficiently as possible. in the meantime, go to the web site, healthcare.gov. call the call center, 24 hours a day, seven days a week. there are individuals who can answer questions in 150 languages. and actually help people enroll. walk them through the enrollment that is available. and also navigators. the end person, trained assistants on the ground who can do the paper application. so we have a web site, we have a

call center where you can walk all the way through, get the product at the end of the day, and we have actual volunteers on the ground. so people have lots of options. and what we know, and this three weeks has demonstrated clearly, millions of americans want this product. millions of americans have waited a very long time. and we want to make sure that they at the end of the day get the health security that they want and deserve. >> let me just ask a couple more questions. i know our time is short. but the individual mandate. the concern is if there's this idea that people have a hard time signing up, they didn't get signed up for whatever reason on timers can they still be penalized? can you penalize people if this was so cumbersome to get signed up in the first place? >> well, i think that the reality is that people as i just said can sign up any of three ways. and more are being able to do it every day. >> does that mean the web site's not that important then? >> it is certainly a tool. and we think it can be an easy tool for people who are tech

savvy and want to use a web site. and we're determined that it be a lot easier than it is right now. what i know, though, is that lots of people, and people i talk to every day, are not tech savvy, want a live human being to sit and answer questions, want to talk to someone over the phone, want to talk to their friends and neighbors about what health care providers in the network and then go back and ask some questions. so we anticipated at the outset that everyone would never use the web site. that needs to be part of the opportunity. the market is at the end of the day what it is. this isn't a web site. it's about health care and about affordable plans. >> just yes or no. is there any way that the individual mandate would be delayed? >> well, i don't think that that really is the question right now. the issue is, will people be able to sign up for affordable health care in this six-month open enrollment period. and i think the answer is absolutely yes. if we are going to make sure

that the law works, making insurance companies provide coverage to everyone without regard to pre-existing conditions, you need everyone to come into the pool. you need to make sure that it's people who both have a pre-existing condition and those who don't. so at the end of the day, we need people to sign up. and i think we've got a lot of ways that they can. the web site needs to get better. that's our focus. and we will deliver on that. >> the president's legacy is part of this whole issue as well. i mean, has it been tarnished by what has happened? >> i think that what we need to do is see the enrollment figures at the end of march of 2014. that's when open enrollment ends. and what i know from what we're seeing in not only states that are run by the federal web site but states around the country is that the interest is huge, that people are eager to have this

affordable product, and that the product is there. insurance companies have to compete for one another for people's business for the first time. janice baker who was with the president yesterday was the first person to sign up from delaware. >> took her a few days she said. >> she said she was frustrated a few days. the great news for janice she'll have coverage on day one. as will somebody like janice who signs up on december 15th have coverage day one. so we're going to keep focusing to make the web site work better. but millions of janices all over this country are going to save money. she's saving $150 a month. she has a lower deductible. and she is thrilled with the notion that now as a small business owner she doesn't have to worry that she's going to be priced out of the insurance market. >> i'm anxious to see how many more janices there are out there. looking forward to those numbers. thank you, madam secretary. >> great to be with you. >> much more now on the political dimension of what has been this bare-knuckle battle

from congress to the supreme court to the campaign trail to the shutdown. it was expected to be something of a victory lap from here on out. the hope was that by now controversies would be fading and the benefits of accessible health care would finally be coming into view. not yet. not quite. here to talk about it "new york times" op ed columnist ra rasa adolfet and charles blow. welcome to the show. charles let me start with you. i was really struck when i was doing this interview by something the secretary said, that the president didn't know, wasn't made aware of any problems, despite the fact that 70% of insurers had concerns the test had failed. this is his biggest domestic policy achievement. that's what he touts. why wouldn't he know, do you think, about this? >> i don't know. i think there's obviously some sort of management failure here. it should have been managed better. it was not managed as well as it could. you can't really necessarily hide inside the idea that it's big or it's complicated. you don't have to be a web master to be a taskmaster.

you just have to stay on top of people and make sure that they work. that said, i'm just kind of blown away by how apoplectic people are about this web site not working on day one or week one or two or three weeks in. it is an internet problem. america perfected the internet. we will fix an internet problem. i do not see the linkage between this issue, this tech issue, necessarily, and the policy issue. i mean, we still -- i think the policy will roll out. this is the law of the land. relate it to any over fact of your life. if you buy a new car, go onto the dmv web site it doesn't work or whatever you may have to show up. line may be out the door. may take you longer. you may have to come back the next day. you have to get it registered. you have to buy into this system. >> there are some big expectations though, charles. i hear you. and that makes sense. but the expectations are quite high. one of the most tech savvy white

houses in history, obviously. this was -- and people may have lost some confidence. ross, a lot of republicans are looking for some answers and accountability. when you hear the secretary, do you feel like you're getting any of those answers? >> no. i mean, and obviously we're not getting answers because the administration doesn't have answers at this point. i think one of the things that's become clear from all the reporting on this, including mine and charles's own newspaper, is that there is a real level of uncertainty even now in the administration about sort of how significant the problems really are, and whether this is something that will take two weeks to fix or two months to fix or will still be a problem in the new year. and that's why to answer charles's question about the policy issue, the timing matters for the policy. both supporters of the law and those of us who are shall we say somewhat more skeptical about it have always pointed out that one of the big risks here is precisely what you brought up with the secretary. and what she herself brought up

as well. that the way the law is designed, you have a system that only functions if you get large numbers of healthy, middle-class people who aren't getting large subsidies into the pool. and so if you don't get those people into the pool, and again there is still time. >> plenty of time. >> there's time. but if you don't get those people into the pool, then the costs of the whole thing go up. the costs of the subsidies go up. the costs to people buying insurance goes up. >> ross wait. >> go ahead. >> you talk about this as if this is like buying a house. this is not a two-week process. once you get the kinks worked out in the web site, maybe it takes a few hours on one day. this is not going to take somebody two or three weeks or a month in order to wade through this and figure out how to get enrolled. it will not take that long. so the only issue now is how quickly do you work out the kinks so that people who only want to sign up on the web site who do not want to use any of the other avenues, which do

exist, which they can use, the people who only want to use the web site do not want to do -- sign up in any other way than by web site can get on. and that is the only issue that we're talking about. so we conflate that and make that into a bigger issue in the fact that that may handicap the affordable care act. >> this is a numbers game, right? this is a numbers game. the reason they set up -- you're absolutely right that people can enroll -- once the problems are fixed people will be able to enroll. >> they can enroll today. just not on the internet. not all of them on the internet. >> the issue is you need to get -- i forget exactly what the target number is. but you need something like 7 million people enrolled. and the hope is that you get that number enrolled in sort of a rush at the end. that's sort of what happened in massachusetts. maybe it can happen here. but the reason they set up -- they didn't set up this multi-month open enrollment period just as a luxury.

they set it up because they were at least a little bit concerned about getting those absolute numbers. so even though you're right, for an individual once it's fixed you can get in. for the policy, you need the kind of large numbers that overall a six-month window to get in. >> charles, i think the number 7 million you are right about that. but charles, another thing that really struck me was this idea that again when you're talking about such a big domestic policy achievement, when you heard the secretary say that now three weeks into this it's time to bring in the a team. and it was sort of this idea that they had concerns, they had problems, and now we're actually going to get serious about this. is that a problem, charles? i mean, does this show a level of disengagement on this big issue? and does it create a loss of confidence among people who are sort offense sitting on this in the first place? >> the first thing i said tonight is there is a failure of management. you're going to take your lumps. anybody who assumes that sibelius or the white house can get out of this without taking a

few lumps to say we should have done this better and this is not what you want. that's what the president said yesterday. no one's more upset about it than he is. i think that's right. i think you have to assume that there are so many people cheering against the success of this law that they're going to make as much hay out of any failure that occurs, particularly an unforced error and that's what this is. that said, i do not believe that it is a long-standing injury. i do not believe that it injures the confidence of the people who really need to sign up for this, particularly the people who have pre-existing conditions an cannot -- have not been able to get health insurance. >> real quick, charles. >> it doesn't influence the people who desperately need health insurance. but for the system to work, it's the people who might feel like they don't need it and are looking for a reason not to sign up. that's the danger. >> who are helping pay for the system. look stay tuned. we'll be talking about this for some time to come. ross douthat, charles blow, appreciate it. much more on the story as well as cnn.com.

coming up, 911 calls just released from the deadly shooting on a middle school playground in nevada. we're going to hear those calls and get the latest on the investigation. also ahead, the search for this little girl's real identity. the couple who allegedly abducted her in greece call her maria. these pictures are now giving hope to families of missing children. want to talk with one of those families. o what i do, you think about risk. i don't like the ups and downs of the market, but i can't just sit on my cash. i want to be prepared for the long haul. ishares minimum volatility etfs. investments designed for a smoother ride. find out why 9 out of 10 large professional investors choose ishares for their etfs. ishares by blackrock. call 1-800-ishares for a prospectus, which includes investment objectives, risks, charges and expenses. read and consider it carefully before investing. risk includes possible loss of principal.

the town of sparks, nevada is trying to come to terms with the fact that a 12-year-old killed a teacher and wounded two students at his middle school before taking his own life. tonight 911 recordings come out and a hero emerges. stephanie elam reports.

>> reporter: newly released 911 tapes and eyewitness accounts paint a picture of what happened here at sparks middle school monday morning when a student opened fire. the 12-year-old injured two students and killed a teacher before taking his own life. >> somebody brought a gun to school. they shot a teacher. >> the teacher's down? >> yes. >> okay. we'll get somebody out there right away. you're at sparks middle school? >> yes. oh, they shot again. >> they shot again? >> yeah. >> hi, this is school police. you guys have sparks middle? >> we do 911 ringing off the hook. >> 13-year-old student kyle newcomb recalls hearing a loud pop he thought was a firecracker. >> i turn around and see a teacher approach the gunman. then the gunman is pointing the gun towards the teacher and he fires a shot at the teacher. and then everybody started

screaming and running. >> reporter: that teacher mike lancebury a military man who served many deployments in afghanistan. they are calling him a hero. >> mr. lancebury calmly walked towards the shooter. putting his hands up in a motion to try to stop the individual's actions. mr. lancebury was fatally shot in the chest. mr. lancebury's heroic actions by stepping towards the shooter allowed time for other students on that playground area to fleet area. >> reporter: a long-time friend and national guard supervisor says the kids were always his first priority. >> he was a soldier with us, but he was always a teacher. he just wanted to always be there for the kids. they loved him. he'd tell stories all the time about him. and as a coach, too. he just did all kinds of things. we knew that he was there to protect them. >> reporter: officials have not released any information about the 12-year-old shooter, but they believe the weapon he used, a ruger .9 millimeter

semiautomatic handgun, came from his home. middle school student amaya newton newt gunman personally. >> he was a nice kid. he would make you smile when you're having a bad day. he'd just ask you if he could buy you something. he was just really a nice kid. i saw him getting bullied a couple of times. and i think he took out his bullying on it. >> reporter: police say they still don't know why the boy did what he did, but kyle newcomb told cnn's jake tapper what he heard as he was running away from the scene. >> he was yelling a bunch of things while we were running. >> what was he yelling? >> he was yelling stuff like "why are you laughing at me? why are you doing this to me?" like that. >> sometimes there's never a satisfying answer to these questions. stephanie elam joins me now. let me ask you something, stephanie. are the parents of the young gunman, are they cooperating with police? >> reporter: sanjay, police say they are cooperating completely,

and that they are grieving not only because they have lost their son but because of what they've known now that their son has done. we also learned that they have police protection with them in the event that there is any retaliation. they could also face charges if it's found out that there was any liability with this gun once they signed out exactly how the student got his hands on it. sanjay? >> stephanie, thanks so much. appreciate it. just ahead, a global mystery. who is this little girl and where are her real parents?

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tonight two american parents have new hope. hope that's tied to a photograph of a little girl known as maria. now, authorities in greece suspect she was kidnaped. the mystery is this. who is maria and where are her real parents? the roma couple who were allegedly passing them off as their own daughter are in custody. but the case is playing into some old prejudices about roma stealing children. here's george harlow. >> reporter: it's a simple but vexing question. who exactly is this little girl? investigators found her when they were inspecting a camp of romas, historically called gypsies, where this couple lived with as many as 14 children the authorities immediately became suspicious because the little blond-haired, blue-eyed girl looked nothing like the man and woman claiming to be her parents. >> there was bad living

conditions, poor hygiene. i saw the girl was found under in a state of neglect both physically and psychologically. >> reporter: dna tests con filmed what was plain to see, the girl, known only as maria, is not related to these two who have since been charged with abduction. this video was released by the roma community purporting to show a younger maria treated well by the couple who claim she was given to them by a woman who couldn't care for her. the search for her identity is now a full-blown international mystery. thousands of tips have poured in after authorities released her photo. one lead as far away as kansas city. lisa erwin was just 11 months old when she disappeared from her home in the middle of the night. the second anniversary of lisa's disappearance was just two weeks ago. and a new photo was released of what she might look like today. >> i just want everybody to look at this picture and remember she's not a baby anymore.

she's a toddler. and there is no such thing as a tip too small. >> reporter: could maria be baby lisa? dental records suggest maria is two or three years older, but still the fbi is investigating and the family holds out hope. >> and george harlow does join us live now. it is an international mystery as you point out. so what happens next, george, to try and figure out if maria could in fact be baby lisa? >> reporter: right, sanjay. it comes down to a dna test. and just a few minutes ago i spoke with the family here. it's still unclear the timing of when that will happen, though we do know that the fbi is in touch with greek officials and they are working to try to get some answers with this. however, we've learned through greek officials that the dna of maria does not match any of the dna that they have in their international database. so that's one thing. and also from the state department we're hearing today that they have no indication that this could be an american citizen, sanjay, though they're

not ruling out hope. >> i imagine that dna evidence is really going to be the crux of this. but authorities are also honing in, i here, on another case of a child living with an roma or gypsy family as you say. but this one's in ireland. what can you tell us about that? >> reporter: right. we learned about that today. this happened monday in dublin in a suburb there. we understand yet again another blond girl, 7 years old this time, taken from another roma family. at this point we understand through our cnn affiliate tv 3 the family has not been arrested. we also understand they tried to provide birth certification. however, officials say that wasn't enough. and sanjay, they are pushing for yet another dna test to get some answers on this. >> right. right. again that seems to be the key here. george harlow, thanks so much for that reporting. again i want to show you that age-progressed image on the left showing what lisa might look like today. you can see there's definitely a resemblance to maria. i spoke to lisa's parents, debra

bradley and jeremy irwin. >> debra, when you first heard about this little girl, maria, what was your reaction? did you immediately think this could be your daughter lisa? >> the question came into my mind. but it wasn't until i came home friday evening and i started comparing pictures of her and lisa and doing comparison pictures and pictures of lisa right before she was kidnaped, compared to little maria's picture. and then that's when i started to think this really could be lisa. >> i just can't imagine what's going through your mind as you're doing all this research. and jeremy, you looked at this age progression photo of your daughter next to that picture of maria. did you see a similarity? do you think maria looks like your daughter? >> i think up that there's an obvious similarity.

i think that it's close enough to certainly fully investigate, and i think that's what everybody's doing. obviously we want answers, and i'm sure everybody else does, too. and if it's not lisa, we'll still hopefully find where she belongs. >> i understand the authorities are looking into this possibility that this little girl is your daughter. what are you hearing from the authorities, debra? >> nothing as of right now except for that they've handed everything over to overseas fbi, and that some missing person organizations in different countries in europe have been in contact with us, and they said they're going to push everything to the best of their ability on their end for lisa. >> you were questioned as well, i should point out, by police after your daughter went missing. you were questioned. what's the status of that

investigation now? >> right now our focus is not on the past or anything that happened or what they originally thought. our focus is finding lisa, our search for lisa. and that's where it's going to stay. >> as part of that search, jeremy, kansas city police say that the number of leads specifically in your daughter's disappearance dropped to about one a week. are you hopeful that this increased media attention could lead to more leads and more credible leads? >> yeah. i mean, that's what we hope for every time we try to get lisa's picture on tv. we still need everybody's help. we still need quality tips. and we do feel that everybody's doing a really great job at keeping their eyes open. the worldwide response directly to us from complete strangers has been a blessing for lisa. so it's getting out there.

>> we're not alone in our search for lisa. there have been everything from her comments on her web site at findlisairwin.com to her e-mail to her facebook page from so many people from all around the world. and we're in awe at the amount of compassion and care and the fact that there are so many people that are looking for her right along with us. >> look at those pictures and you just can't take your eyes off of her. i wish you both to be strong. i know this is a very tough period. debra bradley, jeremy irwin, thanks so much for joining us. >> thank you. >> thank you. and coming up, a young girl who said she was raped at 14 and then essentially run out of town that. case is now getting a second look. we've got the details next. [ male announcer ] this is karen and jeremiah.

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daddy! you're not just looking for a house. you're looking for a place for your life to happen. in crime and punishment tonight, a special prosecutor has been appointed in a controversy case in marriville, missouri. many strangers coming out now in support of the victim, a young girl named daisy. she was 14 when she said she was

raped by 17-year-old matthew barnett. the original prosecutor dropped the charges. the family says that's because the rapist is well connected and the towns people basically ran them out of the area. now that the case is being revisited, kyung lah reports. >> reporter: the national media descending on maryville, first physical gathering for protesters after social media fervor driven by online activist group anonymous under the #justicefordaisy. >> this is a grassroots effort. there have been people throughout the entire nation that have been working to try to find some kind of solution in some way to help. that makes a difference. >> reporter: protesters are energized, say organizers, now that this teen rape case is being reopened. national pressure led to the appointment of a special prosecute who promised local politics and connections would play no part in the new investigation. >> our review of this case will be without fear and without favor. >> reporter: key words for daisy coleman, just 14 years old when

she and a 13-year-old friend say they were raped by two high school boys after a night of drinking. >> yes, there was i believe a crime that occurred. >> reporter: sheriff darren white arrested the accused boys, but local prosecutor robert rice dropped the charges. why? he says daisy and her marie fused to testify in court. coleman say that's a lie. they believe the real reason charges were dropped, one of the accused, matt barnett, his grandfather is a former state representative. >> special prosecutor announced. what's your reaction to that? >> i think it's great. i think that this actually may be the one thing that finally gets the truth out. >> reporter: after it does, this missouri town of 12,000 will begin the tough job of asking itself the tough questions. >> after this process is complete and the media attention dies down that we're going to have to work together as a community to increase awareness in our community about events and how young people treat each

other. >> and kyung lah joins me now from maryville, missouri. amazing story, kyung. you were at that vigil tonight. members of daisy's family also there. they've been run out of town essentially. what's the reaction to how the community's now responding to all this? >> reporter: i was standing next to daisy's cousin and her grandfather and her grandmother, and they were simply overwhelmed when people who had driven five, six hours, other states who didn't even know them started to chance "justice for daisy" holding up waving daisys in the air. they started to cry because they said having complete strangers fill this town square and support them, they say that it is simply a level of satisfaction they just thought they could never feel. >> kyung lah, thanks so much for bringing it to us. appreciate it. up next, dramatic testimony today in the murder trial of the utah doctor accused of killing his wife so he could be with his mistress. my mantra?

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there's a lot more happening tonight. gary tuchman is here with a 360 bulletin. >> reporter: hi, sanjay. first responders testified today at the trial of a utah doctor accused of murdering his wife by drugging her and drowning her in the bathtub. a former police detective described martin mcneal's behavior as hysterical but not suspicious. prosecutors alleged mcneal killed his wife to be with his mistress. the family of a georgia teen found dead in a rolled up

wrestling mat is asking a judge to approve a coroner's inquest into his death. they believe kendrick johnson was the victim of foul play, not an accident, as investigators ruled. and in florida the two mistakenly released convicted murderers are back in the orange county jail. joseph jenkins and charles walker were recaptured saturday night. bogus court papers led to their release. a state official says they now know of five other times where convict forged documents to shave time off their sentences. unbelievable. sanjay? >> gary, thanks. that does it for this edition of 360. thanks for watching. "erin burnett outfront" starts "erin burnett outfront" starts now. -- captions by vitac -- www.vitac.com obama care under siege. >> problems inherent in the way the web site operates are very significant. a child's voice calling for help. >> can you please send police out here? there's a kid with a gun. >> new details about the shoot shooting in nevada. and apple's big