state of union with candy crowley begins right now. good afternoon from washington. we're following two breaking news stories today. first, that deadly train derailment in new york city. these are live pictures of a metro north commuter train that went off the tracks at the spuyten duyvil station. 11 people are in serious condition. the law enforcement that is familiar with the situation says the train's operator says he applied brakes to the train but it did not slow down. new york governor cuomo has visited the site. we will continue to update you throughout this hour. here in washington today was the self-imposed deadline for

the obama administration's health care.com website to be working. i want to bring in tory dunnan. so is it all fixed? >> i think the safe answer is going to be we'll see. they've met the goal of a system that will work smoothly for the vast majority of users. let's take a listen to what jeff seenz had to say earlier. >> it is night and day from where it was on october 1. >> we really won't know for sure until users try to get on that website. but officials pointed to what they call dramatic response time.

they say they've decreased the error rate from 6% to below 1% and that 50,000 users should be able to get on the site at any given time. that's actually double what it was. if there are more users at any given time as well, people will be put in a virtual queue. we're told the system should be able to support at least 800,000 consumers a day, but this may not be over yet, because, candy, the administration says that more work will be done in the weeks and months to come. lots of numbers there. but that's pretty much the bottom line what we heard today. >> thanks so much. the question now is, if this is a reboot, and if it is successful, will it help the president get back on his feet? he's clearly taken a hit, right track, wrong track. everything. >> and, you know, i think you

never get a second chance to make a first it impression. even if this is working better, public opinion will turn around overnight. whether it's good enough to buy them some time on two fronts, politically to push back against some of the criticism they've been facing, and more important, they want to sign up 7 million people by the end of march. yes, some of the blue states are making progress, but the federal site has to start signing up people a lot faster than it has been. >> is it all dependent on getting this thing running? >> the other big item is immigration reform. and that really is an internal battle inside the republican party. so this leverage was limited to begin with. but when your approval rating is down south of 40%, i think this

getting on track is key to having any hope of anything else in the second term. >> thank you. earlier, i spoke to howard dean and rick santorum right as the news about the website was breaking. joining me now, howard dean and rick santorum. thank you both for coming. let's first react to this website. the old rule is you only get one chance to make a first impression. is there lasting -- let's assume that everything they say right now is right and we won't know until people try to get on. but let's assume it's right. can the president right this ship? more has some lasting damage been done? >> i think the president can right this ship. this website is now apparently functional thousanow. i haven't tried the website. if this program works, and i

think it will, a huge number of people who didn't have insurance will have it and at a better price. i think that's the proof in the pudding. so i think it's all dependent on how well this system functions. not all the screaming and yelling going on in washington. it's going to be people's experience and their neighbor's experiences. >> this is really feeds into the president's competence. that's really the question people have. is the president competent to do his job. and obama care is front and center. what's going on in the middle east is another area. there's a whole group of issues. i talked to some people in the insurance industry this morning. and they told me most of the front end may be looking good, people may be able to get on and get responses, but the information coming out the back end to the insurance companies

is still garbage. it's undecipherable. and it's requiring them to on a case by case basis actually have someone go because there's miss information, there's triplicates, husbands labeled as wives. all sorts of problems with the data. doing to the insurance company. you think you may have signed up, but you may not, because the insurance company may not have the information to put you in the system. >> there has been this unease that has, that started, you know, probably earlier than the launch of the website, but nonetheless has continued. i want to show you a cnn orc poll, this is a good track, bad track, how well you think things are going in the country today question. and right thousand, 59% of the country thinks things are going badly. that is up from september. it is 9 points above april. so there has been this steady

deterioration for how people feel about the direction the country's going. people no longer see president obama, only 40% of the people see president obama as able to run the government. is there that kind of lasting damage? that's certainly what senator santorum is talking about. >> there's no evidence of that at all. i think that's right wing talking points against this president who from day one, when they got in there, they've tried to undermine him as a human being. it's not a tactic that's good for the country. so my view -- >> senator it's true that you had, you didn't like this when it first rolled out, right? >> this is not from my point of view an ideal plan, but this is what passed the congress. this is the law. and romney did significant very similar in massachusetts, and it's worked very well. so who am i to say that the supreme court and the congress of the united states is wropgs

all the time. i think we need to make this work. mitt romney proved it did work where 98% of all massachusetts citizens have health insurance. i fail to see it has anything to do with the president's competence other than the procurement process, which has been screwed up for many years, long before this president got in office. i lose my patience with this nonsense and i believe the facts are going to be determined by what happens on the ground. and a lot more people will have insurance and a lot more people will be happy. >> it's not nonsense. people pay a lot. that's what you're going to see. when this website gets fixed, the problems really begin. this bill passed not because they put together this great plan. they put together in the senate a bill that could get 60 votes and that could be moved to the house and they could fix it in conference. guess what, they never had a

chance to fix it. this is a disastrous bill, number one. it is a big problem. the president stood behind it, promised all these things. what's going to happen? people's rates are going to go up. they're going to see their deductibles go up. the networks, in other words, the doctors and hospitals are dramatically smaller. in other words, yeah, you'll be able to get your preventive care from your doctor, but if you want to go to the children's hospital, sorry, you can't get that specialize care because the obama care has set such levels that the doctors and hospitals that are in high demand do not participate in these programs. so you're going to see the end result be higher cost, less care, and narrow network, longer waits and longer lines. this is just beginning, the disaster of obama care. >> we've heard this kind of talk for three years while these

republicans were trying to undermine what this program. and what we haven't seen is what the results are. and i think none of that's going toen ha. rates are going to go up, because rates have gone up for 30 years. we're going to have to get' way from fee for service medicine in order to do that. it wasn't addressed by the republicans anytime that they were in charge. i really think we ought to have a little bit more forbearance. we ought to pull together and try to make this thing work. it can work. look, i was just as much a critic of this bill as anybody else. but i think we need to pull together and make the thing work. and i think can work. and 30 million more americans can have insurance and there's more work to be done. >> one of the solutions that president obama tried to accomplish was to let people keep their own insurance. it turns out that a lot of insurance companies are allowing

that to happen. and that could cause even more problems for obama care, because that means fewer and fewer people get into the exchanges. and the ones at least today, the ones to date in the system are much older. i talked to one insurance company today that a third of their enrollees are over 60 years of age. but those are the people signing up. and the folks who can keep their plans will now, and the folks who are going to get into these exchanges are going to be sicker, older and premiums are going to go up. >> this will play out -- go ahead. >> i think it's great that we're insuring people who can't get insurance who are over 55 and 60. that's what this is supposed to do. >> i want to turn you to something else. it's the supreme court agreeing to take up the case of two not for, two for-profit companies

whose owners have an objection to certain forms of birth control. and the court has agreed to take that on to see whether the government can force them to include, in this case, it's plan b and ella, which are morning-after pills designed to prevent fertilization of an egg. so this is going to the supreme court. this could upset the balance. where do you think that's going? >> where die think this's going? they haven't been terribly favorable to women's ability to control their own reproductive lives. so i don't have any idea. my view of that is that we're a single country, and i don't think employers get to impose their religious beliefs on their employees. i was deeply opposed to the vietnam war. and i thought it was immoral

because we being lied to by our own government. i still paid my taxes and the people who didn't pay their taxes went to jail. this is one country. we all have to live by a set of things that are passed in washington, agreed to by the court. we'll see what the court does, but i don't think that a particular employer has a right to decide what kind of health care their employees are going to get. that's now in the hands of the federal government, and i think that's where it should be. >> howard's right, the government is going to decide what your health care is, decide what their employees' health care. this is a business, hobby lobby is a business. they don't open on sundays. they're very clear about their religious content. they give a huge amount of their profits to charities. that it doesn't have anything to do with how you live the rest of

your life? i don't know very man people of faith who believe that their religion ends in how you worship. it ends with how you live that faith. now they're saying no, once you step outside that church door i get to impose my values on you. it's my values that i can impose on you. i don't think that's what the first amendment stands for. >> first amendment says that -- >> i got -- >> it says that congress -- >> go ahead. finish the sentence. >> go ahead. >> no, i'm going to let you finish your thought. >> it says congress shall not establish or shall establish no law regarding the establishment of a religion. >> or the free exercise thereof. you didn't finish the amendment. >> or the free exercise thereof. that means you can exercise it

for yourself but you can't force other people -- i don't think hobby lobby has a right to. they can't enable you to enforce your beliefs or other people. >> i hope you both come back. thank you so much. we appreciate it. >> thank you. the investigation into that deadly train wreck in new york city is just starting but the train's operator's offering some includes, an update on the derailment when we come back. the right medicare d plan. no one could have left this much money here. whoo-hoo-hoo! yet many seniors who compare medicare d plans realize they can save hundreds of dollars. cvs/pharmacy wants to help you save on medicare expenses. talk to your cvs pharmacist, call, or go to cvs.com/compare to get your free, personalized plan comparison today. call, go online, or visit your local store today.

you really love, what would you do?" ♪ [ woman ] i'd be a writer. [ man ] i'd be a baker. [ woman ] i wanna be a pie maker. [ man ] i wanna be a pilot. [ woman ] i'd be an architect. what if i told you someone could pay you and what if that person were you? ♪ when you think about it, isn't that what retirement should be, paying ourselves to do what we love? ♪ paying ourselves to do what we love?

thnot at the rings.looking. i can feel them looking at my thick, flaky red skin. do i tell them it's psoriasis? do i speak up and say it's not contagious? or do i just say... have a nice day!" when your psoriasis has gone from uncomfortable to unacceptable, visit psoriasis.com to connect with a psoriasis patient advocate from abbvie for free one-to one education and support. sign up at psoriasis.com, and talk to your dermatologist. i started part-time, now i'm a manager.n. my employer matches my charitable giving. really. i get bonuses even working part-time. where i work, over 400 people are promoted every day. healthcare starting under $40 a month. i got education benefits. i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics. there's more to walmart than you think. vo: opportunity. that's the real walmart.

you can fill that box and pay one flat rate. how naughty was he? oh boy... [ male announcer ] fedex one rate. simple, flat rate shipping with the reliability of fedex. well, did you know that just one sheet of bounce outdoor fresh gives you more freshness than two sheets of the leading national store brand? who knew? so, how do you get your bounce? with more freshness in a single sheet.

ms an update now on that passenger train derailment in new york city. four people are dead, at least 67 injured. the train's operator tells investigators he applied the brakes, but the train did not slow down. president obama's been briefed on the incident and governor cuomo is at the scene. what information have you been able to collect? >> reporter: this train came off the tracks as it came around a sharp curve. the four people that were killed were riding in the two cars flipped completely on their sides.

three of them were thrown from the train, one remained inside the train. this is an eight-car train. seven of the cars came off the track. 67 people are injured, 11 of them in critical condition. emergency crews rushed here this morning to help those who were on board the train. there were about 100 people traveling on this train. they had a search for people riding on the train. no one was found in the water. people were only found inside the train and thrown from the train. we do brief right now according to emergency workers that everyone who was on the train traveling from p-- here's what governor said about a possible cause. >> there are a number of

factors. speed is one of the things they'll look at, but we shouldn't speculate on what they might find. let them do the investigation and see what they might find. where are ntsb will be out here. metro service is clearly suspended on this line. so is amtrak service. >> thanks so much for that. with me on the phone, aaron donovan. andrew, let me, aaron, let me ask you if you have any update on the numbers that we have, the four dead, 60 plus injured. is that still the case? >> caller: hi, candy, yes. that is correct. 63 injured and four dead as well. >> and can you tell me, is it even possible to get a handle on how many people were on that train at that time? >> caller: based on our normal

count of passengers we had approximately between 100 and 150 people on that train. there would have been more people than normal. with the holiday in place, we may have had as many as 150 people on that train. >> the divers in the water were clearly there searching for bodies or perhaps train parts as well. was there reason to believe there were people in the water? >> caller: i have not heard any reports of people in the water or any part of the train in the water. certainly all the first responders want to conduct as thorough an investigation as possible. i imagine they're doing above and beyond due diligence to send divers into the water. there's been no report that any

people were in the river. >> what is the next step for you all? what is your, assuming that you have, are you convinced now no one else is on the train or beneath the train? what is your next step? >> caller: okay, once we are at this point convinced that we have accounted for all of the passengers on the train, the next step is to allow the ntsb to conduct a full and thorough investigation into all of the characteristics of this. looking at any number of factors. when the ntsb gives us the all clear we can begin to repair and clean up the tracks. we will bring in heavy equipment as needed to rerail those parts, put those cars back on the track. we need to get them set aside so further investigation can take place and it will allow us to

restore train service. at this time we do not have trains running through that section of track. >> thank you for your time this morning. i know it's a hard time for the passengers and their relatives but for you as well. we appreciate it. >> thank you. we will continue to keep all of you updated on this store owe throughout the day. assessing the landscape and how safe we are. next. hi honey, did you get the toaster cozy? yep. got all the cozies. [ grandma ] with new fedex one rate, i could fill a box and ship it for one flat rate. so i knit until it was full. you'd be crazy not to. is that nana? [ male announcer ] fedex one rate. simple, flat rate shipping with the reliability of fedex. [ male announcer ] fedex one rate. i started part-time, now i'm a manager.n. my employer matches my charitable giving. really. i get bonuses even working part-time. where i work, over 400 people are promoted every day.

healthcare starting under $40 a month. i got education benefits. i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics. there's more to walmart than you think. vo: opportunity. that's the real walmart.

because you can't beat zero heartburn. woo hoo! [ male announcer ] prilosec otc is the number one doctor recommended frequent heartburn medicine for 8 straight years. one pill each morning. 24 hours. zero heartburn.

we're also watching other stories around the globe this week marked the 12th thanksgiving for troops in afghanistan. we are only one missed piece of data away from another attack on the united states. >> the big question's always asked, are we safer now than we are a year ago two years ago. in general. >> i don't think so.

i think terror's up worldwide. the statistics indicate that. the fatalities are way up. the numbers are way up. there are new bombs, very big bombs, trucks being reinforced for those bombs. there are bombs that go through magnet tomorrow -- and there is huge ma lief lance out there. >> that is not the answer i expected. >> hmm. >> i expected to hear oh, we're safer. we're -- do you agree? >> i absolutely agree we are not safer today for the same reasons. so the pressure on our intelligence is to get it right, it's enormous. al qaeda as we knew it before is met tass sizing to something different. more groups that operated independently of al qaeda have now joined al qaeda around the

world. all of them have at least some aspiration to commit an act of violence in the united states or against western targets all around the world. they've now switched to this notion that maybe smaller events are okay. they think that might still lead to their objectives and goals. that makes it exponentially harder for us to stop it. >> one person can do a small event. >> absolutely. >> one of the things that the senator said was that there was more hatred out there. and why is that? >> i think there is a real displaced aggression in this very fundamentalist, jihadist, islamic community, and that is that the west is responsible for everything that goes wrong and that the only thing that's going to solve this is islamic sharia law and the concept.

and i see more groups, more fundamentalists, more jihadists committed to kill to get to where they want to get. so it's not an isolated phenomenon. you see these groups spread a web of connections. and this includes north africa. it includes the middle east. it includes other areas as well. >> lots of times we would look at some of these splinter groups going, yeah, but their interest is local. >> here's the concern of that. remember you have 25 states that have some failed level of governorance. meaning they can't secure large spaces of their own country, those are always attractive as safe havens to any terrorist organization. so you see what's happening in a place like syria where you have a pooling of al qaeda members and affiliates of al qaeda in a

way that we have never seen before in a number that we have never seen before. and here's the scary part, some thousands of people showing up to participate in that when in their mind, jihadists have western passports. a percentage from the united states are included in that number. we are concerned that they are trained, further radicalized now have the ability to cougo into western countries and now they have a direct connection to al qaeda affiliates operating in a place where people would say we have no interest in syria. clearly we do. and that's just one place. it's starting to spread. you saw what happened in lebanon recently. this is starting to spread. iraq is having its problems now,

spreading into lebanon. jordan has issues, turkey along the border has issues. this is very, very, very concerning. >> there is now a bomb that can go through magnet om ters. people can get on aircraft with those bombs. they have tried to send four of them into this country, two of them in printer cartridges. one an asset was able to obtain out of yemen. these were coming into this country, two of them aimed at synagogues in illinois. now having said that, the only way you could stop this is with intelligence. the way you could stop that is by putting clues together to ferret out where this is coming from. >> so where is our weakest point? >> well, i mean, the threat level has never been more diverse than it is today. and that's one of the bigger, i think, concerns that we have. and why we both would agree that

the threat is higher today and we are less safe. the more efforts they try the more perfect you have to be to try to stop something. that's a huge challenge. >> and lucky. >> we have three al qaeda affiliate groups have changed the way they communicate, means it's less likely that we're going to be able to detect something prior to an event that goes operational, meaning they've already started the final planning stages to blow something up or shoot someone. so we're fighting among ourselves about the role of our intelligence community to stop a growing number of threats. so we've got to shake ourselves out of this pretty soon and understand that our intelligence services are not the bad guys.

those are the folks we need to focus our attention on. >> you haven't liked this focus on the nsa and the complaints about the nsa in terms of the breadth of what they're collecting. >> i would argue it allows them to focus on the problem. we spend a lot of time now internally focused. i can't tell you the thousands of man hours they have spent trying to prepare people to understand fact from fiction. what is happening versus what is not happening. both of our communities take great pride to make sure they're not violating the law. our fear is every time we do that we take them away from their focus, which is what is al qaeda's next event? who is moving somewhere in the world is trying to get into the united states or an allied country to kill somebody. and that part seems to have

gotten lost in the fact that we have new threats. i think people think what the senator was talking about, diane was talking about, people think we've got this thing beat. we don't have to worry about al qaeda any more. and that's just not the case. >> for more of our interview, please go to our website. but when we return, an update on that commuter train derailment in new york city, including new images from inside the traun. my employer matches my charitable giving. really. i get bonuses even working part-time. where i work, over 400 people are promoted every day. healthcare starting under $40 a month. i got education benefits. i work at walmart. i'm a pharmacist. sales associate. i manage produce. i work in logistics.

there's more to walmart than you think. vo: opportunity. that's the real walmart. you can fill that box and pay one flat rate. i didn't know the coal thing was real. it's very real... david rivera. rivera, david. [ male announcer ] fedex one rate. simple, flat rate shipping with the reliability of fedex.

the deep sweep power brush by oral-b for the first time. wow. it's "wow," you know? wow. wow. that feels "wow." [ male announcer ] oral-b deep sweep,

featuring 3 cleaning zones with dynamic power bristles that reach deep between teeth to remove up to 100% more plaque than a regular manual brush. it seems like it gets more to areas of your mouth that you can't reach with a regular toothbrush. [ male announcer ] guaranteed "wow" with deep sweep from oral-b. #1 dentist-recommended toothbrush brand worldwide. that coffee breaks down tooth enamel. thankfully, she uses act restoring mouthwash. it rebuilds tooth enamel, making your teeth two times stronger. act. smile strong. we continue to follow this hour's breaking news. we've just gotten one of the first images from inside the commuter train that went off the tracks in new york city. at least four people died in this morning's accident. at least 63 people are injured, including 11 who are in serious

condition. for those of you who aren't familiar with new york city, the wrack happened just north of manhattan island. samantha moore joins us to pin point the site of the wreck. >> i'm just going to take you in here showing you the northeast. we have washington, d.c., new york, philadelphia. there's long island. we're going to zoom into manhattan, take you up the hudson river. the location was spiuyten duyvi. here are the train tracks. and you can see just how severe this curve is. here is the station right here that apparently the train was heading towards and was unable to stop. and then the train actually came around the corner. and when we look at those pictures, the train is kind of lined up and came very close to

the water. air temperature time of the crash was in the mid-30s in the area. light winds, fair skies, a little overcast, but the visibility was fine. that obviously was not an issue. water temperature at the time was in the mid-40s, which is typical for this time of year, that's why divers had wet suits on to insulate, because it only takes 30 to 60 minutes in water that cold to lose consciousness and an hour or two to survive. that gives you the lay of the land on how things are set up here at the incident site. and it looks like weather definitely not a factor in this particular crash, and it could be a whole lot worse this time of year. at the beginning of december, the first of december as you well know in new york city, it could be in the middle of a winter storm, a nor'easter, and definitely that was not the situation here this morning, candy. >> they'll be looking into what

happened here, i think for many weeks to come. thank you so much. new york governor andrew cuomo is at the scene of that accident. and here's what he told reporters a short time ago. >> a very tragic situation. the first order of business is to care for the people who were on the train. as you heard, unfortunately, there are four fatalities. 63 injuries. and those people are being cared for right now. if you need information, if you had people who were on the train, 311 is the appropriate number to call to get more information. we're trying to stabilize the situation right now. new york is blessed with the best first responders, i think, anywhere in the country. and we want to thank the nypd and the personnel who were right on site doing an extraordinary

job as we speak. in terms of causes, we don't know exactly what happened. the ntsb is on its way. they'll do a thorough investigation. and we'll wait to see what the ntsb says before speculating as to any causes. >> is anyone unaccounted for? and can you tell us about the extent of injuries? >> seriously injured. but it's fair to say that at this point we think everyone is accounted for. the site has been gone over a number of times. >> reporter: what about the operator of the train? >> the operator is alive. he was injured and he's being cared for medically now. >> reporter: the people that unfortunately died, what car were ne? >> the two cars that are on the side in the front of the train. >> reporter: the two cars that

are turned on the side. >> yes. >> amanda swanson was a passenger on that train when it derailed. she joins me on the phone. since you are on the phone with us, i am hoping that you are fine and uninjured. >> caller: yes, i wound up probably one of the least injured people on the train. i left the scene early, probably shouldn't have, but i wasn't in the right frame of mind to be making perfect decisions. it was overwhelming to hear all of that. >> i think we are showing right now on our screen, some pictures that you took post the derailment i think. describe to us what was going on at that point with you. >> caller: during the accident. >> we're looking at the picture that you took. >> caller: i'm sorry. i'm not in a place where i can

see what you are seeing. i apologize. i know i took one from the inside and a few from outside the train. as far as during the crash, i was actually nodding off, and i wound up waking up because my body seemed to be at a 60 to 45 degree angle, even though i was sitting up in my chair. i knew that didn't feel quite right. and i opened my eyes just in time to hear what was going on. and i heard the screeching of metal over my headphones, clutched all my personal belongings and just kind of rode out the crash and tried to stay conscious and aware so i could do whatever i could on my end to stay alive and uninjured. and once the train came to a complete stop, i was in one of the cars that was on its side. as soon as i realized that i was okay or as okay as i could have

been in that moment i immediately took my phone out and called the police. >> and so, if i hear you correctly, you awoke as the train was literally derailing from the track. how many people were in the car with you? were you able to see -- when you went to get out, what did you see around you? >> caller: well, people, obviously, moved in opposite directions toward opposite ends of the car. if i had to guess, there was about 8 to 12 people around me. but on the other side of the cab was the same. i heard people moaning and i heard ha couple men communicating to someone that someone was stuck and they were trying to do what they could to help or make sure that person was all right. whereas on my side of the train,

the regular doors and emergency doors had been opened. even though we couldn't get out, we could at least see fresh air. and i wound up being on the phone with the police for a while until the first responders showed up. >> so you could physically not get out because essentially, the train on its side, even though the windows above you were open, you couldn't climb out. >> caller: we couldn't get out. we weren't tall enough. there wasn't anything to climb on, plus we didn't know, since we couldn't see out, how close to the river we were, if there was any land for us to climb onto. that area is very hilly and obviously right on the hudson. my first concern was did i see water in my car, i did not. so i staid put for the fdny. >> the phone call that you made. were they aware of the crash.

>> caller: as far as the phone call, it seemed that whoever i was dispatched to was unaware, because she was not taken by surprise, just tried to take down the information and i was sore eye i couldn't give her more, but at least i was coherent. and a couple minutes into the conversation she was alerting me she was starting to receive more calls. she kept me on the line, told me to remain calm, which we were all trying to keep each other calm on the train. i don't have an honest amount of train. it's foggy. i was impressed with how quickly i started hearing sirens. the fire department appeared on the roof, the side of the train. and a couple of the firefighters came in through the open door, climbed down and immediately started assessing the triage and making sure they found the most injured people first.

after, after a few minutes of that and all of us communicating with each other trying to formulate a plan to get us out, due to the sporadic nature of the terrain in that particular area, those of us who were ambulatory, and capable of climbing out, some with the assistance of the fdny climbed out and through those broken trees along the side of the hudson to safety. and that's where they started collecting us all in a group so they could go around and assess the injuries. i was very lucky to be in a car where most of the people around my, the injuries were minor, i have minor for the most part. and it wasn't until i got out and i saw those other pictures that i took of the train on its side and the, that i realized how bad it was. and then when i got to the base camp kind of area and saw all the people on stretchers, that's when i started to get a little

panicky, not for my own self, but i realized the gravity of the situation. >> so what happened, those of you who were ambulatory and relatively uninjured were hoisted up by the emergency personnel that had climbed into the train? >> caller: the side doors at the back of the train where you move between trains, some of them in the cars that were a little less contorted were able to spring open. so we could climb out the side much more easily. so that's how, that's how the people on my end of the train got out. i can't clearly attest to the other people in the other car whose had more complicated situations. there were some cars where all the windows were broken out. some the doors were open, some were closed. so i'm sure the rescue attempt in each individual car was vastly different from each other. >> from what i understand, you were probably pretty lucky,

because the fatalities were apparently in the cars that went on their sides, which is, you're in one of those. you sound so calm. were you this calm throughout the whole ordeal? or was there panic? >> caller: when it first was happening, i became aware that i was in the middle of a train crash i kind of had a very brief conversation with myself where i was like, okay, amanda, this is that moment. you're going to stay awake. you're going to stay guarded. you're going to live through this. that sounds silly, but it was important to me that i do that, it was important to me that i get to call my parent when is this is over. so with that, there was only the actual moment evident final impact when the train came to a complete stop that i found i no longer had control. but the way the train landed and i could clearly stand up, i'm surprised to hear you say -- i

assumed, i have very little information on the situation, i assumed that the more severe injuries were in other cars that landed in different ways, because i definitely feel like i have the best seat on that train today. >> were you very lucky. we are glad to talk to you. we certainly appreciate your time. amanda swanson, i assume you've made that phone call to your parents. thank you for joining us. >> caller: yes, of course. thank you. is what makes us diff. we take the time to get to know you and your unique health needs. then we help create a personalized healthcare experience that works for you. and you. and you. with 50 years of know-how, and a dedicated network of doctors, health coaches, and wellness experts, we're a partner you can rely on -- today, and tomorrow. we're going beyond insurance to become your partner in health. humana.

yep. got all the cozies. [ grandma ] with new fedex one rate, i could fill a box and ship it for one flat rate. so i knit until it was full. you'd be crazy not to. is that nana? [ male announcer ] fedex one rate. simple, flat rate shipping with the reliability of fedex. [ male announcer ] fedex one rate. she's always been able it's just her way.day. but your erectile dysfunction - that could be a question of blood flow. cialis tadalafil for daily use helps you be ready anytime the moment's right. you can be more confident in your ability to be ready. and the same cialis is the only daily ed tablet approved to treat ed and symptoms of bph, like needing to go frequently or urgently. tell your doctor about all your medical conditions and medications, and ask if your heart is healthy enough for sexual activity. do not take cialis if you take nitrates for chest pain, as this may cause an unsafe drop in blood pressure. do not drink alcohol in excess with cialis. side effects may include headache, upset stomach, delayed backache or muscle ache. to avoid long-term injury, seek immediate medical help for an erection lasting more than four hours. if you have any sudden decrease or loss in hearing or vision, or if you have any allergic reactions such as rash,

hives, swelling of the lips, tongue or throat, or difficulty breathing or swallowing, stop taking cialis and get medical help right away. ask your doctor about cialis for daily use and a 30-tablet free trial.

this is cnn breaking news. now we welcome our viewers in the u.s. we are bringing you special news coverage, breaking coverage of that deadly train crash in new york. authorities say four people are dead after a metro north train derailed this morning in the bronx. at least 67 other people are hurt. 11 of those people were seriously injured. the fire chief described where they found the victims. >> we have four fatalities. three were outside the train. one was brought from outside, inside the train out. we had to use air bags under the train to remove some of the critically injured. we had to cut some of the peo