>> fantastic. >> that's it for us here on "new day". kate will continue to report from malaysia tomorrow so be here with us for that and now time for the "newsroom," miss carol costello, john berman 19 years of age his father had to save him from a car. >> i don't know what to say to that. i'm glad you're here with us today, john. have a great day, guys. "newsroom" starts now. good morning, i'm carol costello. thank you so much for joining me. it's been 12 days since malaysia airlines flight 370 went missing and for the families of the missing passengers frustrations are boiling over. despite headlines about search areas and flight paths and black boxes, despite the perceived inaction from the malaysian government still at the heart of this story are people. mothers, fathers, fiancee today anner and desperation erupted.

take a look. hours ago a passenger's mother broke into a hotel conference room filled with reporters crying and carrying a banner, begging the malaysian government to tell truth, to bring her son back. you don't need to speak "mandarin" to feel her heartbreak. [ speaking mandarin ]

>> moments after this, this happened. [ crying ] [ screaming ] >> the woman was dragged away by security and taken behind closed doors. it's heartbreaking to watch. >> reporter: it is. and it was truly a heartwrenching scream to hear that. anybody who is a parent can just feel it. the anguish in that scream. so we asked for a response from the malaysian officials that were there. they did briefly address it at the press conference in a

question but we also got an official response from malaysian airlines and what malaysian officials have told us is this. they have said quote we regret the sense at this afternoon's press conference involving some of the relatives of passengers on board 370. one can only imagine the anquish they are going. malaysia is doing everything it can to find mh370. it's the sheer amount of conflicting information that has come out. we have seen the timeline change not once but a number of times. and it's going back and forth, exactly when did the plane turns was it -- did it have a pre-programmed plan to divert away from its original flight path. what more do we know about the pilot and co-pilot. this is information the families want to know. they are getting conflicting

reports. the search area is now the size of the continental united states and i want seems to change every single day. right now it's the southern area, the southern arc, the most likely place flight 370 could have gone down. the focus is on a new section, off the coast of perth, australia. we've been talking about this conflicting information. yesterday the size of the search area was what 3 million square miles? now it's the size of arizona? >> reporter: that's one part of it, carol. let's bring in the map and talk about this. this search area is broken up into different sectors. this is not all contiguous. that area off perth, searching

all this means moving assets. for example they have the navy's p8 poseidon plane down there. it can cover thousands of miles in a matter of water. it's a submarine hunter. it can look for things as small as a periscope sticking up. it's a great tool. even with that capability it's a tremendous amount of area to cover. they got somewhere around 60 planes out there. some 40 ships out there of various types they can use to go along and look at the surface of the water and to scan beneath the water as well and yet those assets, even when you combine them with things like the satellite images and tracking that they had that will give them some idea where these axes are, carol this is still an enormous amount of space. i was talking to one very experienced hunter of plane crashes yesterday and she said to me this virtually impossible in terms of the space involved.

this is just an enormous amount. talk about that area that you mentioned off of perth. this is one of the reasons why it's difficult. this area is moving. yesterday it was further away from australia. but they have to deal with all the currents that have occurred since the accident. and even when you fly over an area there can be glare on the water, there can be white caps remember it can be the angle at which you fly over a given area that can make something invisible to you even though it's right there. when you combine all of that it makes searching even a small area and trust me that is not a small area, it's a fraction of the entire area but that's a huge area to search. there have been many plane searches in tiny, tiny fractions of that where they cannot find the plane. that's why this continues to be a challenge. yes the families are very frustrated as they would be but i guarantee you many of these search teams are also frustrated because they are taking on a

giant task. if you want to know how hard it is. i say look out the window of a plane when you fly over the water, you couldn't even see an ocean liner down there and it looks like a speck on the water. that's huge. >> tom foreman reporting live for us. another bit of information, data was deleted from captain shah's home made flight simulator. that's flight 370 captain in a youtube video. the malaysian government seized that simulator and says data was deleted but did not say who deleted the information. >> i would like to take this opportunity to state that the passengers, the pilots and the crew remain innocent until proven otherwise. >> cnn aviation analyst and former inspector general for the department of transportation joins me now. welcome, mary.

>> thank you. good to be with you. >> nice have you here. according to the "new york times" that data was deleted on february 3rd, a month before the flight vanished. it sounds like a thin lead. is it? >> well, it's a very thin lead but it is a lead because in some of the investigations i've been involved in we were able to recover the computer data and i think, you know, very good computer analysts and experts will be able to recover it, unless as everyone knows it was rewritten over, something was put on top of it. it will be difficult. but having been deleted that much in advance of the plane gone missing, you have to wonder and a flight simulator what they would be looking for did they test the routes, were there other waypoints, what other airports did he simulate landing at. if there is that information. if that information is even there they will be able to recover it unless it was

overwritten. >> that information sounds harmless at face value, though. >> unless they were -- they were checking out airports or he was checking out airports in countries that he done ever fly or countries there would be no reason to go to. these particular waypoints out in the ocean, unless there's something suspicious but for those of us -- i have a microsoft flight simulator, you like to land in all sorts of strange airports. you try to land there to see if you can do that. i often don't make it. so just landing in odd places, say you wanted to go land in fairbanks that might not be ominous at all by itself. they will look for a pattern. they will get the data recovered and chances are, you know, there might not be much there at all. >> malaysian officials say captain shah is innocent until proved guilty. on one hand it's easy to go after the pilot.

he's the main suspect. sometimes i want is the obvious suspect. >> let's go back to statistics of accidents. in about 75% of the time weather, mechanical or anything else, the ntsb, our ntsb does find pilot mistake or pilot error even in a non-criminal case. the focus is always on the pilot whether it's a crash, malfunction or weather-related crash. often the pilot gets cited for many things. in a criminal investigation you have to look at the pilot. i worked on the 9/11 cases for 11 years until they were finished and every single person who touched the plane, loaded the plane, put the passengers through the airport, everyone was considered suspicious until they could be cleared and that's what you have to do in an investigation particularly where criminal activity is suspect. certainly not proven but

suspect. >> another twist this morning when the co-pilot said "all right good night" to air traffic controllers at 1:19 a.m. on saturday the plane's on board computer had already been reprogrammed. investigators tell cnn someone rerouted the flight a full 12 minutes before the co-pilot said those last words to air traffic controllers. martin savidge is inside that boeing 777 simulator. good morning. >> good morning. let's focus on the item that you're talking about here which is the flight management system. this box right here. it does a lot of things on this aircraft but the best way to look at it for purposes of this explanation, think of it as your gps. the way you program your gps when you go on a road trip you put in the destination and i want tells you how to get there. in essence this is like that all,000 have to enter the

different waypoints. here's your keypad and screen. you pre-program it before you take off. in this case they were going from kuala lumpur to beijing. but it's being reported at some point it seems after they took off and once they were on their way they made a change in their course. now to do that it isn't that hard. just some key strokes. >> a matter of punching in a few key strokes, five or six for the destination and you enter it into the flight plan. it will ask you are you sure you want to do that. if you are sure you press execute. >> reporter: when the plane does that, we should point out. it's been described as a very hard turn. really doesn't feel that way when you're on board in the simulator. actually like a passenger you would think oh, a normal turn in the sky. you wouldn't necessarily know that the aircraft is now deviated, well strongly away from what was the beijing destination. we should point out, carol, that

pilots do this not regularly but not uncommon to change course when you're flying. >> it's not uncommon. it happens. there's mechanical problems. sick passengers. sometimes weather gets in the way. so it's actually not uncommon at all. >> reporter: the fact that they did alter course is not unto itself an indication of suspicion. you could point and say boy it was a significant change of course, but that doesn't tell us the motivation inside the cockpit, carol. >> except, according to these investigators this happened 12 minutes before the co-pi lot said to air traffic controllers, "all right, good night." he didn't indicate there was any problem on board. >> reporter: you're correct. those other systems we talked about here, those things that can report to the ground what the air spacecraft doing they did not seem to indicate to say the last fire on board or a

problem with the aircraft or how it was operating. so that's true, that's why this is suspicious that apparently they entered in, this course changed 12 minutes before it happened, and even in that last conversation doesn't sound alarming. that "all right good night" is a handoff. >> within the realm of standard phraseology. very normal. >> reporter: they were going from malaysian airspace and have the malaysian air traffic controller say contact vietnam on such and such frequency, good night. >> thanks so both of you. still to come, mighty war ships lead the search but a humble skiff and his fisherman aboard may hold the secret to the missing airliner. they say they saw that plane fly

low overhead. we'll be right back. roses are red. i'm glad i'm with you. this weekend away, was long overdue. be a weekender at hotels like conrad and hilton. book now at hiltonweekends.com.

prbs with communication and coordination have hampered the search for that missing jet from the beginning. some resources are not being used. case in point a u.s. air crew sat on the tarmac for hours waiting for permission to take off. the p3 orion on board radar and visual scanning crew made it ideal for a water search. its mission was to search waters south of java island but that's on hold because they never got

clearance from the indonesian government. is it in the air now? that plane is not taryn. it's sitting there when it could be used in this vital search. another intriguing twist in the investigation to tell you about but like so many other developments it raises even more questions. fishermen about 10 miles off the coast of katamaru say they spotted a low flying airliner. that's 350 miles after its last known contact could add to the evidence the airliner was avoiding detection on radar. we go to kota bharu much i want to tell people where this island is. it's between vietnam and indonesia about 240 miles from kuala lumpur in the wrong direction, right? so, what have we been able to find out from these fishermen on this island?

>> reporter: they basically were night fishing a group -- they suddenly caught a low flying aircraft. i asked him if this was unusual because they usually go out fishing under this flight path and regularly see aircraft. no i'm very clear on that. a lot of planes fly very high up in the sky, we can hear them but don't see them this low. i've never seen an aircraft fly this low before. i asked him what did you see. he said well it was flying from malaysia over towards vietnam over the south china sea where we were fishing and it was flying so low that the lights that normally are small look as large as the size of the coconut. >> so this malaysian planes have

distinctive markings. could these fishermen see any of these markings? >> reporter: absolutely. that's what we want to get to the bottom of. was this flight mh370 -- we can't confirm that that was the aircraft. they didn't see the markings on the plane. but what they did tell me in terms of the direction, the location, and the timing, by the way, it was around 1:30 a.m. that's the time shortly after flight mh370 made its last known identification and identified itself on the radar and, of course, it then lost contact with air traffic controllers. this all tallies up with possibly one of the last sightings of the plane. >> interesting. i'm sure you'll continue your investigation in those islands. malaysian authorities are

rejecting the site of that plane in the maldese. malaysia' transport minister said those reports are not true. the maldives showed no sightings of the that plane. israel tightens its air spies due the disappearance of flight 370. >> reporter: well israel is putting its air traffic controllers, civilian air traffic controllers on heightened state of alert. more details on what that all means when we come back after the break. [ male announcer ] this is the cat that drank the milk... [ meows ]

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. the disappearance of flight 370 has forced israel to tighten its air security rules and consider a new potential threat not limited to that malaysian plane. nic robertson is in jerusalem with that side of the story. >> reporter: for years israel has been at the forefront of global aviation security, if you will, sort of cutting their own path, analyzing the threats out there, taking their own measures and steps. what we understand now after several days of meetings looking what happened to flight mh370 considering other issues they are deciding to tighten up the way that they check civilian aircraft approaching the country. in israel's aviation security

operation center staff are on heightened alert. from pilots calls to airport security, multiple information streams are mined for anomalies. in this room israel's security hangs on minute by minute second by second decisions about approaching aircraft. in here the possibility of a rogue passenger jet is a permanent threat. their system would have alert ad problem had mh370 been near their airspace. >> once identified as a possibility for security background for such an incident, security incident would be announced and started to be managed. >> reporter: managed by alerting the airline and air defense forces. informed by the data already scoured by the data matrix at

the center's call. since flight mh370 disappeared, checks here have become more rigorous as their lab sees a new threat emerging, the air crew. >> maybe the last wing of trust was broken and i mean the air crew. >> reporter: just for you weeks ago an ethiopian airlines co-pilot hijacked the jet seeking asylum in switzerland. three months before that a month mozambique big pilot hijacked a flight he was flying, intentionally crashing the jet. a disturbing trend that he says that can't be ignored. >> it's not necessarily only the traditional terrorist background that we were used to manage, but many different additional motives. >> reporter: so, really seems that before we know all the details of what happened to

flight mh370 it may already be changing the way we fly. we may not see it when we're sitting there on the planes but does seem to be an awakening now among aviation experts that there's potentially a whole new realm of problem and threat out there, carol. >> so do the israelis have a theory about what might have happened to flight 370? >> reporter: you know, they very likely do. they are not sharing it with us. they don't want to go on the record and say they think it's x, y and z. they do have their own intelligence capabilities around the world and will certainly, as we have seen here for civil aviation security have come to some conclusions. it does seem listening to this aviation expert who has been at the center of civil aviation protection inside israel for decades now that there is a real growing concern about all those pilots that flight towards israel and other countries and all the different airlines

because some airlines he says the airlines only screen the pilots when they join. that could be 25 years earlier. he also goes on to say and it's not only the pilots, it's all the people working invasion security, the thousands who check the planes, the thousands who man the different airports around the world that all these people who come close to aircraft perhaps require a higher level of screening. something he says israel does already. he acknowledges it's a small country and relatively easy to do. but the pervasive feeling here is that there are issues potential security issues that are not being tackled adequately by airlines and although they don't know what the problem with mh370 was this is highlighting some of those potential issues. >> nic robertson, thanks so much. still to come the search narrows and the mystery deepens. why was data deleted from the pilot's flight simulator? cnn kate bolduan is in malaysia's capital.

hi, kate. >> reporter: carol, also ahead, maybe possibly a new more southern focus in this search for the plane. all the latest developments coming to you from kuala lumpur ahead.

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good morning. i'm carol costello. thank you so much for joining me. it's day 12 in the search for malaysian airline flight 370. newest lead may be just as baffling. investigators are trying to recover data that was deleted from the home made flight simulator inside the pilot's home. cnn kate bolduan is in the malaysian capital of kuala lumpur with more on that. good morning. >> reporter: baffle cigarette a good word for it. they don't know what the data s-of course because it was deleted. they don't know why it was deleted. they don't know who deleted it. they did announce this morning it was deleted from the flight simulator in early february. i think february 3rd. we do have that information. with every new detail that seems to come out it does seem to raise more questions. one thing we're learning is that

according to u.s. officials as well as australian officials they are now focusing more, they believe, they think it's more likely the plane went along that southern cross border and that's where they are trying to narrow the search right now. a lot of new developments as always with missing flight 370. take a look. this morning malaysian officials coming forward with new information on search efforts on missing malaysian flight 370. >> it's now truly an international effort. we are working on narrowing the search corridor by firstly gathering satellite information, secondly analyzing radar data, thirdly increasing air and surface assets, and fourthly increasing the number of technical experts. >> reporter: new details about the plane's sharp turn west. a law enforcement official telling cnn the move was certainly programmed by someone in the cockpit some 12 minutes

before co-pilot told air traffic control, "all right good night." >> that reinforces this whole notion someone was trying to take it to a different place and take it down. >> reporter: including examination of the flight simulator taken from the home of captain shah. a new clue released by the thai government suggest investigators could be on the right track. thai military identified an unidentified plane on its radar heading for the straits of malacca. now also we learned at the press conference today that everyone basically is under review still and they say that that is continuing the investigation inover tory single person who was on that plane that's in the cockpit, in the back of the plane and that's passengers as well as grounds crew. anyone who had contact with the plane prior to takeoff. also, carol, they said they received information from most countries, almost every country

involved on the background of the passengers all except for ukraine and russia, not surprising because of tensions going on in those two countries right now but still we get new details but they are all pieces of a puzzle that do not fit together quite yet. >> kate bolduan reporting live this morning. i want to bring in the former head of the tsa as well as the former director of the secret service. good morning, sir. malaysian authorities said today all passengers, crew and ground staff are still being investigated. there is surveillance video that was taken at the airport. we have a bit of it. i want to show it to our viewers. you can see the pilots going through the scanners but these pictures don't tell us much. there's more surveillance video available. what might that show us? >> well, carol, what you're seeing there is not a good search at all. they could have a lot of different things. when you look at the hand

screening, i mean it isn't even close to being professional screening. so that tells you that you need to look at other things as to how tight the security is. >> let's go back to that screening. you said it wasn't a professional screening. i would suppose those pilots go through security every single day. maybe they just got used to them going through. is that possible? >> well, it is possible. i guess you would have to look at their pat-down screening of other people as they come through and then you can make a comparison as to how well they are doing it. my guess is they are screening the passengers more than that. i would think. they are not even doing the back side or the front side or the legs or any of that area, and, of course, that's the way we were prior to 9/11. but since 9/11 when you look at the screening, especially the screening there showing there where they are patting a person

down, what we might call patting a person down that really was patting a person down. that was not a screening. >> most of the passengers supposedly have been cleared by their countries of any terrorism connections, as have the pilot and the co-pilot. so where do you go from there? >> well, i'm not willing go anywhere from there. just everything that, if you remember back when we talked about looking at everything from the time the plane was on the ground and make sure you don't tunnel vision because of the passports, don't tunnel vision now because something is erased off of his simulator. i mean you erase things all the time on your computer, telephone and other things. still you have to look at it. but it's clear, it's just as an investigator over 40 years, just it tells me it's one of the two pilots or both. but it's very unusual it would be both. that's extremely unusual. one either had to be inokka

incapacitated or locked out. don't lock those doors you can't get to the inside if something happens. it fell on deaf ears as well as put cameras in the cockpit. the pilot association will jump all over that. >> i was going to ask you that because you want to keep people out of the cockpit, you don't want people getting in. so that's why they lock the doors, obviously but you're saying that's not a good idea. >> it is a good idea but you have to have an emergency way to get in there. flying people all over the world they are putting their hands or putting their trust in your hands. there's go to be more visibility. there's got to be more transparency. look how many times they flew past the airport because they were both asleep. and, again, this is going to raise terrible concerns.

watch what the airline and the pilots tell you. listen to their explanation and it doesn't hold water. but i think we've got to put cameras both in the cockpit and in the passenger thing. they will tell you that when you do that well they can be shut off. not if you set them up right, as long as there's power they can't shut them off. as soon as they use power to bring up their instrument panel or bring up their computers, those cameras come on and then can be reviewed at the end of each flight very quickly if there's nothing there then you start them over. we have to do something along those lines, especially the pi lot needs to see if there's somebody banging on the door or trying to get in or there's a fight on the airplane, they need to be able to see it. look how many disturbances we have on these airplanes commercial in our country and the pilots, if they were able to see that they would able to make

much better judgments of what they are doing up there. >> john magaw, interesting stuff this morning. thank you so much. >> my pleasure. still to come, families grieving as days turn into weeks without any answers as to where that plane is. well you can see the grief is boiling over. [ crying] [ screaming ] co: i've always found you don't know you need a hotel room until you're sure you do. bartender: thanks, captain obvious. co: which is what makes using the hotels.com mobile app so useful. i can book a nearby hotel room from wherever i am. or, i could not book a hotel room and put my cellphone back into my pocket as if nothing happened. hotels.com. i don't need it right now.

it is difficult to imagine just how difficult the past two weeks have been for families with loved ones on board flight 370. today one family had enough. broke into a press briefing room before being forcibly removed.

before being removed from that press briefing the family held up a sign claiming malaysia airlines was hiding the truth. still everyone has to wait for answers. they have no other choice, sadly. one woman whose american partner was on at that time flight told anderson cooper rumors of a hijacking actually give her hope. >> partly it makes me feel like i'm not crazy because that's the scenario that i thing thought way back, the first day after it happened. so by sunday already i was starting to think, you know, there's clearly no sign of crash. it was a night time activity. so satellite should have been able to pick up any kind of flame. so the only logical answer for a completely silent jet would be that it had been taken and over the week, of course, all my friends were starting to think

that perhaps i was just in denial and i was even starting to doubt myself a little bit and so even when all this new evidence started to come out it gave me confidence that i wasn't so crazy after all. >> the quality of the information coming out of those press briefings in malaysia, leaves people confused and sometimes can leaf them with false hopes. an aviation attorney joins us to talk about this. good morning. >> good morning. >> our reporters on the scene said there are attorneys is your rornding these families in kuala lumpur. my gut reaction is ambulance chasers. is that right? >> i think your initial reaction is right, it's despicable. if there are u.s. attorneys over there given the circumstances that we don't even know what's happened yet or where the plane is or what's happened to these loved one, you just saw the video. it's heartwrenching. it's just disgusting.

and very likely potentially against the ethical rules of some of the states that these lawyers practice in or even federal rules. >> from my understanding they have to wait something like 45 days until they can actually talk with some of these families. and they are waiting. you know, on the other hand, these families feel so helpless. no one seems to be standing up for them. so some of them may want an attorney. >> well, that's fine. if they want an attorney they can certainly go out and reach out for one and i'm not saying that's a bad idea at all at this point. in fact, there are some interesting and complicated legal issues in a case where you probably have to bring a claim within two years but on the other hand there are some states that are going to say you have to wait two years if you don't have a definitive ruling on whether there was a death or not involved to bring a lawsuit or have a verification of death or certify cage of death. that can pose some very

complicated legal problems that you do need to get a lawyer involved with before, certainly well before the two year involvement. to be at the scene, you know, within two weeks, is just inexcusable. >> going back to what you . . . going back to what you said previously about the filing of lawsuits an you have to wait two years. you are talking as if let's say the plane is never found. that would pose that problem for the families. they would want malaysian authorities to go on looking no matter what. malaysian authorities might think differently. in that case, what do you do in? >> the legal process a lot of times has to parallel the investigative process. so you need to find some information about what happened in order to know whether this is a claim based on mechanical issues or the airlines conduct. they trigger very different

laws. different time limits and different evidence in proof but clearly, the families are interested, understandably, in knowing what happened, with their loved ones are and the reality is they are going to be put up against some practical constraints, including who is going to pay for an ongoing search that could go into months, if not years. that's not even getting to the ultimate concern, which is giving these families closure. i can't imagine nothing worse than going through a aviation accident disaster like this. the only thing possibly worse is not knowing ultimately what happened. >> daniel rose, thanks for your insight. i appreciate t it. >> my pressure. [ woman #1 ] why do i cook?

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one of the more disturbing aspects of this mystery disturbances is the seemingly casual disregard of unknown planes in the sky. thailand's air force tracked flight 370 until it disappeared and spotted an unknown plane going in the opposite direction. did it check it out? no. malaysia air traffic control lost communication with flight 370 and seemingly ignored it for hours. it begs the question, how often does this sort of thing happen? with me now, general spider marks, cnn's military analyst, and scott hamilton, managing director of agency consul tansy

for the leham company. >> thanks, carol. >> good morning. >> you you said maybe thailand and malaysia should do joint military exercises in indianapoli tense. should we be worried? >> that is amazed they did not check it out, particularly in kuala lumpur, where you have one of the tallest buildings in the world. it could be a site for attack. >> does this worry you they don't check out an unknown plane flying in the other direction? >> it is very troubling. the united states has a very long and rich relationship with the thai military. a number of its leaders have studied in the united states and they've gone through -- their country has gone through a

number of challenges, internally, politically. the military has always handled that extremely professionally. it's very surprising. can't explain it. it demonstrates incredible gaps to fill those in with very known data points. we are trying to extract intentions here and capabilities. it is extremely difficult in this black hole of information we have. >> scott, israel has tightened the security around its airports. it fears the plane could have been weaponized. is that a rational fear. >> given the history of what goes on, i don't blame them for doing that. >> the theory is that this plane was taken to some remote location because of the logistics, i doubt that theory.

i just have my doubts about that theory, though. >> you have doubts about that theory but there are doubts about that theory, because nobody checked out these unknown planes in the sky or where they went? >> correct. it starts with what we know in this case. we have gone down multiple cul-de-sacs in terms of these intellectual cul-de-sacs that bring us nowhere. israel is a state that is under constant stage of conflict strategic and tactical warning. it has been that way for centuries. so i think frankly for israel to, quote, increase its level of preparedness and readiness, is an exercise in redundancy. they are there as a matter of routine. with are did this aircraft end up? should they be worried. they are worried but they are in

a constant state of preparedness. >> general spider marks, scott hamilton, thanks for joining me this morning. i appreciate it. >> thanks, carol. >> we'll be right back. i quit smoking. i've quit for 75 days. 15 days, but not in a row. for the first time, you can use nicorette... even if you slip up... so you can reach your goal.

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i'm carol costello. thank you so much for joining me. there is a new twist in the disappearance of malaysia flight 370. when the co-pilot said, all right, good night, to air traffic controllers at 1:19 a.m. on saturday, the plane's on board computer had already been reprogrammed. in fact, investigators tell cnn, someone rerouted the flight a full 12 minutes before the co-pilot said those last words. martin v martin savidge is inside the boeing sim mu lulator along wit mitchell casadoe. >> it has added new insight into the investigation and what may have been going on inside the cockpit. as you point out, there was sort of a 12-minute heads up that they were going to make this change. it wasn't spontaneous.

it seemed to have some planning. the flight management system here, this is an on-board computer. there is one here and up here next to the co-pilot and pilot. it does many things. the biggest thing is navigation. just like on 370, we have preprogrammed it. we did before we took off. it is flying us to beijing as they were doing. we can pre-program it if you have the right expertise. mitchell can show you it is fairly quick procedure. we are not saying this exactly how it was done but how it could be done entering a waypoint and simply punches it in. then, you see that white button. that's the execution button. we would have to communicate, you and i. >> absolutely. i would say confirm we are going

to that waypoint and you would say confirm. the airplane is turn willing. >> the key point is that both of us would have been involved. pilot and co-pilot commit in making whatever course deviation. the question is, in the cockpit, were both the pilot and co-pilot involved? was it an emergency? could they have somehow had a gun to their heads being forced to do this? we don't know at this particular time. >> i would just like to ask mitchell more about this. so the co-pilot supposedly reprograms the plane's on board computer 12 minutes before he says, all right, good night and then they enter into vietnam's air space. shortly there after, they make that left turn. does any of that make sense to you as a professional pilot? >> it does. it makes sense if they had a reason for it. if they had a weather deviation or something to justify that.

recently, the dispatchers and the airline and the controls will let you do what you need to do but you have to be able to justify it. the timeline certainly makes sense. certainly, the radio phraseology is in mind with standard. nothing seems out of the ordinary to me. >> if it was just a question of deviation. >> if there was a justification for that deviation, we don't know. if there wasn't, that's another story. >> from what we know from the telemetry, it didn't indicate there was a problem with the aircraft. maybe it wasn't something with the plane. maybe it was something in the cockpit or human intervention. >> perhaps so. thanks as always. let's take a closer look at these latest developments. steve wallace is a former director of the faa's office of accident investigation. he joins us as a cnn aviation analyst. good morning, steve.

>> good morning, carol. let's talk more about this 12-minute gap. 12 minutes before the co-pilot communicates for the last time with air traffic control, somebody reroutes the plane in that on board computer. what does that say to you? >> i think martin savidge laid out the possibilities that speak to a rogue pilot or intruder or someone coercing the crew or one pilot got the other pilot out of the cockpit. we have seen all of those scenarios. it is somewhat speculation. i am n i am not sure about this information that came on the acars. that is the data link communication thing. it is separate from the flight management system. it was turned off. i haven't been told who received this acars data. i am not convinced that the best

experts have seen it yet. >> so it is still a confusing bit of information that we just can't puzzle together. i'm just going to go through a lift of things we think we know. i'll put it that way. that's the best way i can put it. if you put this all together, the on board computer was reprogrammed, right? the transponder was turned ought. the radar shows that that plane made a sharp turn west. the thai military said that. a fisherman on an island in the general area said they saw a very low-flying plane. they never see that. they think it was that flight. if you put all of these things together, does it tell us -- tuz it make the picture any clearer. >> my side of the business is kind of the civilian investigation. there is very much a parallel civilian technical kind of investigation going on in parallel with the criminal investigation. all of the things that you just

described pretty well tend to push things in the criminal direction. first of all, if you were planning to deviate this airplane in 12 minutes, you would certainly tell the air traffic controller. i don't see that there could be any legitimate reason to do that. mitchell just mentioned weather but i don't think, clearly, weather was not a factor. there is very little weather up at 35,000 feet. all the things that you cited push the investigation more in the criminal direction but everything is still on the table. >> something interesting that a former tsa agent told me in the last hour in the "newsroom." he said that the cockpit door should not be locked. he said someone from the outside should be able to get in. he said, if something is happening with the plane and the people inside lock the door, there is nothing anyone can do at that point.

do you think that should be rethought? that the cockpit door should be locked and no one else have the combination to get in, except the pilot and the co-pilot. >> i think the flight attendants have it. i have talked to some american airline pilots that say it is a little key pad with a few digits in the key pad but there is the capability to deadbolt the door so that you cannot access it with the key pad. we don't know specifically if this malaysian airplane was set up that way or not. i haven't heard that specifically with this airplane. >> our reporting showed that there was the key pad, the key pad was on the door. i don't know about the deadbolt on the other side of the door, though. >> well, so i think the deadbolt capability would be that this would prevent a situation where someone might grab a flight attendant and put a gun to their

head or something like that. that capability exists, i believe, in most 777 cockpits. >> it's a tough question, i know. thanks for trying to answer me. steve wallace, thanks to you. another bit of information that could prove important, data was deleted from captain shah's homemade flight simulator. it was in a youtube video sitting in front of his homemade simulator. the malaysian government says data was deleted but they didn't say who deleted it. for the families of the missing passengers, frustrations are boiling over despite the perceived inaction from the malaysian government. still at the heart of the story are people, someone's mother, father, fiancee. today, anger and desperation erupted. just a few hours ago, a passenger's mother broke into a

hotel conference room filled with reporters. she was crying and carrying a banner begging the malaysian government to tell her the truth, to bring her son back. you don't need to be able to speak mandarin to feel heartbreak. [ speaking mandarin ]

moments after that mother spoke those words, this happened. >> ahh! ahh slam! >> she was actually dragged away by security and taken behind closed doors. atika shubert was at that briefing in kuala lumpur. that is hard to watch, atika. >> reporter: it is. it was really heartrending to see her being dragged out like that screaming. you can really hear the distress in her voice. they were brought to a small media room. they were told not to speak to the press and then were later escorted out. a scuffle ensued as press tried to pursue them. frankly, it was a pretty ugly scene with a lot of media

scrambling over each other to try to get to them. clearly, for malaysian officials, this has been a disaster to see something like this happen. now, they have responded by saying that they are sending a high-level team to beijing that includes a senior 777 pilot to explain the ins and outs of the plane. really, the problem for family members is the fact that they are getting so many conflicting bits of information. for example, they have been told that the plane might have flown for hours and could have been on the ground when it was admitting these signals to the satellite, which, of course, gives many families hope. on the other hand, they are now saying today that they are concentrating a lot of their efforts looking in the indian ocean suggesting that the plane crashed into the sea. so it is this kind of conflicting information that has been extremely difficult for families to take. what these family members are saying is that they just want clarity to know exactly what happened to the plane.

>> normally, airlines will have their own public relations people talking with the families, grief counselors on the scene in case any of the families need help. is any of that happening in kuala lumpur? >> reporter: it is happening. it is happening in kuala lumpur and in beijing. there are grief counselors talking to the family. again, the problem is, that the story keeps changing from malaysian officials. eve thoen they are getting families, the families feel like they are being lied to. they north getting to the truth of the situation. information is being hidden from them. malaysian airlines and other officials have tried to address this. they put out a statement. i will read you a little bit of that statement. they are saying, we regret the scenes of this afternoon's press conference. one can only imagine the anguish they are going through. malaysia is doing everything in its power to find flight 370 and bring some degree of closure for those who have family members who are missing. but the fact is, now, we're not looking at days at finding the

plane. now, officials are saying it could take weeks, even longer. in the press briefing today, one malaysian official said, reminded everybody that the air france flight that went missing on the way to brazil took two years to find. it is those kind of words, i think, that are really causing this anguish among family members, carol. >> atika shubert, reporting live from kuala lumpur. every day, the search area for flight 370 changes. what was once an area in the south china sea turns to a spot in the ocean off the coast of australia. we'll learn from the investigation is shifting south now. co: i've always found you don't know you need a hotel room until you're sure you do. bartender: thanks, captain obvious. co: which is what makes using the hotels.com mobile app so useful. i can book a nearby hotel room from wherever i am. or, i could not book a hotel room and put my cellphone back into my pocket as if nothing happened.

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the search for the missing airplane is drawing comparisons to air flight 477. it took two years for investigators to find the wreckage on the floor of the atlantic ocean. relatives of the victims of that flight are reaching out to family members of flight 370. cnn samuel berk joins us from new york to tell us that story. >> it is actually german family members of victim frs thom that crash in 2009, taken to a facebook page where the families of different victims use in these type of situations. they have posted an open letter to the families of the malaysian victims. they say in this letter that they are also dismayed about the vague and partially contradicting information but they actually give the families of the malaysian victims and

chinese victims advice. they say, we also encourage you to demand together with your national government, rights now and in addition, a neutral investigation to be carried out by competent experts of your choice in order to safeguard full transparency and best practices be applied. these families have been in the shoes of these other families who are sitting here waiting for any type of detail. they also have financial advice for them. it is probably hard to imagine. they have been through this before and know you have to start organizing as a group to get financial compensation. i want to read you one other part of this letter that they posted on facebook, carol. they say to them, these german families. they say as to immediate financial aid, we recommend that you demand from malaysia airlines a first installment out of 113,000 special drawing

rights. that's a convention which the united states has signed on to which guarantees these family members about $140,000. what these families of the victims are saying, is start getting some of that money now. hard to imagine. these are people that have been in this very same position before, carol. >> power in numbers. good advice. thank you so much, samuel berk. still to come in the "newsroom," the focus now moves south and the search for that missing flight. new details about where exactly they are looking next. breathe t. suddenly you're a mouthbreather. well, put on a breathe right strip and instantly open your nose up to 38% more than cold medicines alone. so you can breathe and sleep. shut your mouth and sleep right. breathe right. if yand you're talking toevere rheuyour rheumatologistike me, about a biologic... this is humira. this is humira helping to relieve my pain. this is humira helping me lay the groundwork.

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the search for flight 370 has been narrowed to a section under 1500 miles off the coast of perth, australia. >> today, the search area has been significantly refined. it has been refined somewhat based on better, more detailed analysis. the area at the end of those analyses has been refined, worked on by the national transportation safety board on the fuel reserves of the

aircraft and how far it would have flown. you will see it has also moved a little way east. it is not as far from perth as it was for yesterday's search. barbara starr live at the pentagon. tom foreman is in washington. good morning to both of you you. >> good morning, carol. >> tom, take us through this new area. >> what you are really hearing in the language of that gentleman speaking a moment ago is the practical application of what's called basian search method. let's look at the big arcs spread out by the satellite images. what they have been doing hour by hour is using very specific data about currents and about the likelihood of where it went and the looklyhood of it having been hijacked or something going on with the pilots or some accident. they put it all in a big mathematical formula that allows them to focus on one area and say, this is the one that matters the most.

here is the area details. it has moved since yesterday. it was a little bit more to the west. now, it is searched back a little bit more to the east and been made somewhat small ner th smaller in that process. if you go beyond this image and look at what they are actually seeing out there. as they are moving along in search planes like this, what they are flying over is something that visually, you know, from flying over water, is very hard to spot anything on. if you have a glare that would have come over this water, it becomes very hard to see anything on the surface. one of the measures of how important this search area is, is the presence of this plane. this is the p-8 poiseidopoiseid. the fact it has been sent here is a measure of importance of that area.

it can cover thousands of square miles in a day of searching. does that mean it will find something? no. it is no guarantee. it is a big job. there are questions about the effectiveness of this plane. the fact this plane has been moved down to perth and it is out to survey the waters in that area and put more than just eyes on that very confusing surface, is a measure of how this area is the one to watch today, carol. i hope they spot something. there is always hope. i know what you are saying, tom, and i hear you. we have to have hope. what else do we have. what other assets are the u.s. using to help find this plane. >> they are really focusing on these airborne assets right now, these aircraft that tom just so thoroughly discussed, carol. satellite data, of course, is the other issue that's come up. there are a lot of commercial satellites who cover -- that may be covering that region now, that have moved down that way to begin to have a look and provide

imagery. don't look for u.s. military satellites to go down there. they have other national security needs that they are going to stick with, we are told. i think it would be very useful. it seems like we bounce back and forth every day. the northern, the southern, the most hopeful, all of that. let's just regroup for a second about what we are really talking about here. why the focus on the southern arc? it has never gone away as being the u.s. view that it is most likely the plane went down there. it may not have. the u.s. view has always been the southern arc. why do they say that? because there has been no sign of the plane anywhere else. it leads investigators to believe it most likely went down in the indian ocean. we had seen and been reported that for many days now. the northern arc, that large land mass in central asia, the problem is, there is no sign of the plane. no verified radar blip, if you will. truly, verified to be this plane at a point in time. no satellite imagery showing an

explosion or a crash landing on the ground. no satellite imagery showing any indication that this plane landed at a military airfield or anywhere in that region and a real view behind the scenes. at least with the u.s. military, that it could not have gotten through coastal radars, air traffic control radars and military radars spread across that asian northern arc. so it leads them to believe the indian ocean is the most likely place. the search goes on everywhere but at the moment, they still believe as they have for many days it perhaps sadly went into the water. >> barbara starr, tom foreman, many thanks to both of you. >> there is hope and there is hope but there is still that very real possibility that we may never find flight 370. it could be just like amelia earhart's plane. it was never found. rick gillespie is the executive director of the international group for historic aircraft

recovery. he also wrote a book about the earhardt disappearance. good morning, sir. >> good morning. >> it seems kind of far fetched to compare the two flights. earhardt's plane went down in the '30s. we have much, much better technology. are there parallels? >> someone once said that history doesn't repeat itself but it rhymes. nothing vanishes without a trace. we have been working on the earhardt ministry and we for 25 years, many traces, many clues. the parallels to flight 370 just keep coming. you have a flight that was originally thought to have gone down at sea and then a search for wreckage didn't come up with anything and now there are electronic communications from the plane that came in after the time of loss, which made people think that maybe it continued flying and was on land.

even now, the search area has shifted south. in 1937, that is exactly what was going on with earhardt. she reported that she was on a line of position that might have gone northwest and might have gone southeast. at first, they thought it was northeast and then they shifted to southeast. in the hair haearhardt case it look like she did go southeast and ended up on land. we haven't concluded our investigation of that. we hope to do that later this year. the parallels are just incredible. >> another parallel might be the fascination with a missing plane. the fascination with amelia earhart's plane has never left us. >> has never left us. that's absolutely right. remember, the people in 1937 did not believe they were living in a primitive age of communication. they thought they were living, and they were, living in an age

where there were new developments. they knew much more than they used to be able to know. airplanes had radios and there were capabilities of great searches. the aircraft carrier, lexington, was dispatched with dozens of airplanes searching the ocean. just like back then, today, we feel this shouldn't happen. we have all this technology. this just goes to show that airplanes can disappear. it will be found. i'm sure it will. >> i was just going to ask you. malaysian authorities say it will take weeks, months, maybe even years or never. why is it so impossible for some of us to believe that this plane could be lost forever. >> that is difficult to believe. nothing vanishes without a trace. things turn up. it may take years. if it did go down at sea,

eventually, something will wash up on a beach somewhere as seems to have happened with the earhardt case. then, aviation archaeologists like us in the future may be faced with evaluating a piece of debris that we suspect is from the missing airplane. they will conduct all kinds of scientific tests as we do. it doesn't repeat itself but it rhymes. >> rick gillespie, thanks so much for your insight. i appreciate it. >> thank you. still to come, the latest on malaysian airlines flight 370. the search narrows but the mystery deepens. who changed course in the flight on board computer and why? tom fuentes joins us with the latest on the investigation. it . [ crickets chirping ] but did you know that the lack of saliva can also lead to tooth decay and bad breath? [ exhales deeply ] [ male announcer ] well there is biotene. specially formulated with moisturizers and lubricants,

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this just in. moments ago, eric holder, weighed in on the search for malaysian flight 370 and the u.s. role in that investigation. >> i have not had direct contact with my counterpart in malaysia. there has been contact between the various investigative agencies, the fbi, here, and the relevant mail asian agencies. all those conversations are ongoing. we are still in the process of trying to determine what happened there and we are helping any way we can. >> cnn's justice reporter, evan perez, was at that news

conference by attorney general holder. he also has some breaking news for us having come through the deleted data. captain shaw had that homemade flight simulator at his home. it was confiscated. they found it had missing data. what can you tell us, evan? >> well, we can tell you that the malaysian authorities have turned over some of this information to the fbi and other investigators from other countries that are on the ground. we know that the fbi is going to take its own look at the hard drive from the pilot that was taken from his home. they are trying to figure out whether or not there is any indication of any pre-planning for this route, for this diversion from the route that we now know flight 370 took. so they are trying to figure out if there is anything that was perhaps premedicated on this.

obviously, the focus is still on what happened in the cockpit. they don't know what, if anything, this indicates. we know that they have done other searches and they have found nothing that indicates any planning for a crime. they are still very puzzled. they are now going to take another look at what they can find. >> do we know when that data was removed? >> we don't know exactly when it was removed and we don't know the purpose of the removal. these files, this software, is very large and it takes up a lot of room on a hard drive. it could well be, according to investigators, it could well be that the pilot removed this in order to save room on his hard drive. so they are not making any conclusions there yet. it is an interesting fact. so they are trying to figure out if they can retrieve that data and also to see if there is anything more they can learn. >> how big a role is the u.s. fbi playing in this? >> well, you know, there is a limited role, because, obviously, this is a malaysian

investigation. they are only searching in a consulting role. whenever the malaysians ask for any help, the fbi can provide it. they haven't invited forensics teams and so on to come in and help. until the plane and wreckage is found, if that, indeed, is what happened to the plane, perhaps you might see a bigger role for u.s. and other invest digators. there are owe countries involved, france and britain thoechbritain. they are try tog find out any additional help. >> tom fuentes is former assistant director of the fbi. let's get into this flight simulator and its missing data. what exactly are authorities looking for? >> what they would do is something the forensic cyberinvestigators refer to as mirroring the hard drive, make an exact duplicate, which would

copy the operating system, the software that's being used and every single file on the computer. then, what they look at is when you delete the file on your computer, you delete the first letter so it appears that amount of space is now available to save another file. if you save enough other files, it will write over that original data. with t what the forensic investigators will do is bring up every file that has not been written over yet and they will be able to see what that file was. you can get that software to use at home. i use an application at home in case i accidentally want to look up a program that i have deleted a file. i can bring that up and it will look that up. that's the process now. the hope is that looking at a particular file where he wanted to maybe practice flying to some

exotic place, may indicate that he had some intent to go somewhere and wanted to practice flying there. we have to keep in mind, malaysian airlines flies to every major city in china and australia and every major city in the pacific, indian ocean region. that could reveal he wants to switch routes and he is going to fly next month to australia, wants to practice that, the month after, to india, wants to practice that. so just finding other destinations may indicate he had intent to go there. he could put programs in there to fly to the north pole, just for the fun of it. having it on there and deleting it may just say, that was fun and now we'll go on to something else. just because he did that, doesn't necessarily mean he had a bad intent, wasn't just

playing around for the fun of it for recreational purposes. they do want to see what exactly and where he did practice going on that simulator. it may or may not help. >> i want to bring in joseph caruso. he is the founder of global digital forensics. welcome, sir. how difficult is it to retrieve such information? >> well, it just depends on the state of the system. tom makes a good point. if the data is overwritten, it could be very difficult to recover, if impossible. there is a lot of software and tools and techniques where you can bring data back, even if a file is partially overwritten. investigators may be able to bring back a lot of that data. >> tom, i want to ask you about this. everything seems to be pointing in the direction of a criminal investigation. for example, earlier today, we heard that the on board

computers were reprogrammed 12 minutes before the co-pilot last talked to air traffic controllers when he said, all right, good night. we know the transponder was shut off. we know from the thai air force that that plane made a sharp turn west. we have heard from people on this remote island that a plane was flying very low over the island. it was quite unusual. that's in that general vicinity if the plane turned west. so all of that kind of points to a criminal investigation, right? >> i reca >> carol, the villain vest gags began day one. all of that means is that in the media, we go from this idea to that idea. maybe it is criminal. maybe it is mechanical. the law enforcement side of this has been intensive on every member of that crew, including the pilots. every passenger. that's been on going. >> is it becoming more clear that this is a criminal

investigation? with all of these clue. >> the history is tomorrow we will have something more clear and then that will contradict it. i don't think anything is more clear. from the investigative standpoint, the criminal investigators do not form all these different theories, because they might accidentally steer the investigation to prove themselves right. everything is, as i said, on the table, as a possibility until there really is something that clarifies it, that this is what it had to be. as late as yesterday evening, when i was here, you had people saying, it could still be mechanical. it could still be a fire. it could still be something else. >> joseph, another question for you. malaysian authorities say they are taking a closer look at the

pilot and co-pilot. they don't want to say anyone is guilty. they are just taking a look. would that data tell us anything about the psychology of this captain, this pilot. >> it certainly could. this could lead to insights of what his thought processes were and what kind of communications and who he was talking to and what his state of mind was. aside from the flight simulator data, there are other computers and devices within the home that they are going to look at as well. probably check his e-mail and things like that to see what his state of mind was. >> tom, joseph, thank you both for provided insight this morning. i appreciate it. >> thank you, carol. >> back in a minute. co: i've always found you don't know you need a hotel room

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an intriguing idea from a former ntsb chairman. maybe it is not such a good idea to keep cockpit doors locked. john told me that locked door could make a dangerous situation hard to stop. >> that's one of the concerns we had after 911. don't lock those doors so that you can't get in from the outside if something happens and it fell on deaf ears. i hope that we will relook at that. there has to be more visibility, more transparency. look at how many times they have flown past the airport because they were both asleep. again, this is going to raise terrible concerns. watch what the airline and the pilots tell you. listen to their explanation and it doesn't hold water.

we have to put cameras in the cockpit and the passengers. >> i am joined by commercial pilot, anthony roman. morning, sir. >> good morning, carol. let's talk first about mr. mcgaw's idea. when pilots are allowed to lock that door, no one can get in. if a dangerous situation is taking place inside the dock hit, it is helping help from coming in. >> he has a point. if the cockpit door is locked, it will prevent help from coming in. i wear two hats, i am a former corporate pilot and own a global investigation firm that manages risk management and high-level security. let's come in from that point of view. where is the real risk?

we look at precedent, simply precedent. yes, pilots have fallen asleep. both crew members. however, these aircraft are highly automated. they fundamentally lie to themselves. along the navigation waypoint route and can even land themselves at the host airport without any pilot interaction. the risk of death to the passengers from pilots napping has not come to fruition. there has been no recorded event that passengers have been killed as a result of crews falling asleep. what if the pilot or co-pilot turns on them. >> there have been situations like that. in that particular situation, the crew prevailed. if we weigh the other risk that's known, thousands of people have been killed as a

result of the cockpit being breached. if we put both on a scale, we have to go with the reinforced cockpit doors. >> shouldn't someone on the outside, in this particular case on this jetliner, it was a key pad and you punched in a code. should someone outside of the cabin have the combination so that someone can get in. >> we really have to examine and weigh the risk of the crew member becoming hostage and being threatened with their lives as a result of what we believe to be the greater risk, either a terror threat or a passenger that becomes mentally disturbed. >> the other idea that mr. mcgaw brought up was putting cameras in the cockpit so that the pilots could see what's happening in the rest of the plane. good idea? >> i think that's an excellent

idea. i think that exists on some of the airlines now. i think that would be a wonderful recommendation for all airlines. >> in your mind, as you've been watching this mystery deepen and unfold, what do you think happened? i think it is clear now based on the data we have and the former deputy director is correct. the data is changing daily. however, there seems to be a core group of day that that has remained constant. the transponder was shut off. the acars maintenance reporting was shut off. the aircraft made a left-hand turn to the west, turning and overflying malaysia along navigation waypoints that are well-known. what that suggests to us is that there is human interference. in this case, nothing has come

to the forefront concerning either pilot in terms of negative associations with terror groups, radical groups or any criminal groups. they both have a stable background in history. that means to investigate and investigate thoroughly. nothing leads us to believe this was intended by the crew. we have to conclude, because of the co-pilot's reported history of poor cockpit security, it is the most likely scenario that someone breached the cockpit and held the crew hostage. >> anthony roman, thank you so much for your insight. i do appreciate it. thank you for joining me today. i'm carol costello. "at this hour" with berman and michaela after a break. ♪

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hello there, everyone. i'm john berman. i'm michaela pereira. it is 11:00 a.m. in the east, 8:00 a.m. out west. new at this hour, information is reshaping theories about what happened to flight 370 and where now to search for it. we are in day 12 since that jetliner disappeared. >> we learned hours ago that