good morning. welcome to "new day." it is april 1st, but this is not on april fools' day joke. malaysian officials saying they got the communication from flight 370 wrong. let's start with jim clancy who first obtained the new transcript of the communications. this goes to the content and quality of the investigation. please explain. >> reporter: knowing on who is actually saying those words would tell us who was in the cockpit at that time. but the confusion, some of it at least, being laid to rest as we have the transcript of the complete control tower to cockpit of flight 370 in our hands. breaking in morning, a copy of the transcript from flight 370

confirms no one in the cockpit ever said "all right, good night." instead the final voice transmission actually was "guide malaysian 370." for three weeks they sate it was, all right good night the co-pilots said before they lost communication. >> when we got the last transmission from the cockpit that says, at all right, good night. >> initial investigation says it was the co-pilot. >> malaysia's transport minister offered the last words revision yesterday, but gave no explanation between the two quotes. a cnn expert says the new language is routine. the rest reads like a normal

cockpit transcript. someone saying good day and good morning while the plane was taxiing. then during the flight's takeoff, someone said departure malaysian 370. about 51 -- 15 minutes, main tining flight level 3-5-0. and then just before the final words were recorded, malaysian 370 contact good night. this as they tell cnn they're treating the plane's sharp left turn as a quote, "criminal act" carried out by one of the pilots or someone else on board. revealing what appears to be a routine flight just before its mysterious disappearance. now the international

investigations team, that team as well as malaysian authorities remain of the opinion that up until the point when it left primary radar, mh-370 movements were consistent with deliberate action by someone on the plane. they are pointing a finger to foul play. >> thank you so much for starting us off this morning. meantime, grum blinks of -- grumblings of dysfunction or mounting. the search back in full swing today with nearly a dozen aircraft and almost ten ships heading to the search zone. let's get to the heart of the search effect. >> reporter: the search really hampered a little bit by weather. the crews tells us, look, we're

doing our best out there, but again, this is still such a large search zone. the fact that those models in the hand didn't converge, it really has been demoralizing. they did not deny the fact that these two models were working separately. they weren't able to hone in on the new search zone until the two teams got together. the chooep chief of coordination now, angus houston, told us this morning, look, this is the most challenging search certainly he's ever been involved in. he's saying if we don't find any debris, they're going to have to review what happens next. >> very challenging if done the best way. the question is, is it being done the best way. let's bring in david, the cnn

safety analyst, also a former faa inspector and we have mary, former director of the u.s. department of transportation. here are the two propositions. the first is the headliner. we'll start with the transcript that they're not sure who said what, yet they're still confident saying foul play is involved. is this a difference with a distinction? >> i think it is. every that's said here is repeated. clearly repeated. he repeats 157, gives the position, repeats it. >> repeating is what? good? >> he's telling the controller, i got it, okay. so that's moving on. the only one that's not repeated, eight or nine times here, every single command was

repeated back. >> is it supposed to be repeated? >> yeah. it's required. it's what they do. maybe they're just casual. this isn't happen on the last transition. >> the last being it's gone? >> yes. >> what does that mean? >> it means that he didn't respond back saying this is what i'm going my channel to, i'm going to now contact the next controller. is it a big thing? i don't know. maybe it's just an oversight. seems like he's particular about what he's saying. may be that the other pilot took other command and he was more lax. i don't know. >> well, it's rather stunning because they also told the families last week that they were not going to release the

transcript. so now when they release the transcript and it has no clues of any criminal activity, as transcripts go and i've read a lot of trash transcripts, this one's pretty clear. i agree with david that which ever one is talking, first he said it's co-pilot, now they say they're not sure. they're pretty tight and precise with what they do. i pick up little irritation. they had to twice repeat the to tower and waiting for the handoff command. i'm not sure that the failure to repeat on the last one was significant in that way or they were anxious to get going. but it's a pretty clean transcript to me. >> it's interesting that the investigators are holding by the suggestion that there was something wrong, something going on wrong in the cockpit. they're now calling the turn a criminal act, this turn to the

left. is scrutiny of the investigation now becoming more warranted now that more information is coming out? both of you have spent so much time kbaiting these types of situations. is criticism now more warranted? >> absolutely. last week, when they indicated that everything was going to be sealed, i questioned that. there's no reason to seal the transcript or tapes. they're available in the united states the day it happens. and that seemed very odd to seal everything up. now it's just one thing one day the next. it's truly kind of an amazing roller coaster ride. that would be bad enough just for it's a civil aviation investigation, but there are 239 families involved. so high criticism is in order at

this point. >> you had mentioned that the transcripts are available by the law, which they are. but if it's criminal investigation, then they have the right to seal whatever they want. i think that's what they're going here when they say here that the turn was a criminal act. they're trying to justify legally we don't have to release anything, we're not going to. that's kind of what i hear on the undercurrent. >> i don't think that you can make a persuasive argument let alone an investigative case that this is a criminal act. >> right. >> david's a little bit of a turn early on. to this point, it now seems that with everything we know, there's no reason to believe that this was intentional versus a chain of terrible, horrendous, tragic accidental events in the cockpit. >> i kree with you a hundred

perce percent. >> when you test it here, i don't see why you believe this was intentional over an accident at this point. that takes us to the road of speculation. chinese families putting out their own idea about where this could have gone. what does this mean? >> no. i mean, i -- my heart just breaks for them. obviously, they didn't have information. and accident families work very hard on their information. they're some of the best allies you'll ever have in the trenches with you because they dig, dig, dig. i think they were out of desperation trying to put their own flight track together because no one was giving them what they wanted. i don't think it's the accurate track. and then the malaysian government says it was flown by highly skilled pilots.

that doesn't look like that. i applaud them for doing what they have to do. >> at first, it seemed like they were being fueled like emotion. the more the skepticism is warranted. david, the allegation that you've been picking up all so on twitter that there are experts in the field of analysis of raw sat light data that are not getting it. inmarsat folks who are saying, if you give us this data, we may be able to plot it better than you have. >> they're not releasing it. they need the add justments made on the doppler radar as well. that's two really specific pieces of information that could be released that's not damaging in any way. give it to these experts. we have a line of experts sitting there waiting. they're stuck.

they want to fix this. they know they can but they need those two simple pees -- pieces of information. they're saying they could narrow it down much more tightly. >> those are the developments we have today. that's the best we can do in terms of analysis. one is of the technological variety. there are now companies saying, hey, you can stream data from the black boxes. why not? comes down to money. then there's this other looming issue did all the snoopy sovereigns in the area give all the information they may have had about the situation. we know the u.s. has one of the most formidable outposts. no confirmation they were able to pick anything up. so issues loom. we'll keep on on that.

kate, over to you. >> turning now to the situation in ukraine this morning. there's word that russia has plans to withdraw some of their estimated 40,000 troops along the ukraine border. that's what president vladimir putin reportedly told germany in a phone call. the white house says the pullback would be a welcome first step. cnn is live near the russia-ukraine border. how's it looking today? >> reporter: well, kate, we've been putting these comments from vladimir putin to some of the local people. and it's just been met with skepticism. they're saying what we're seeing across the border is a continued buildup of russian troops. yesterday with the military defending strategic positions there, but they are not alone.

men like this, he's a civilian. he and friends of him from the nearby town are forming defense militias. th they will start a gorilla war. they've set up building barricades and defending it as best they can. they say that if the russians come down this highway, they're going to set those on fire to put up a smoke screen. if you look around here, they've taken these small shovels and building trench lines as well. they're pretty shallow tremplgs, but they believe this still be serve as a entiring position or some line to escape from the russians as they continue to move around and fight these small unit gorilla wars.

all this is a real showing sign that there is little trust in the russian's word. and they they still believe there may be a fight with the russians. >> really illustrating what's going on there. thanks so much. open enrollment for obamacare has officially closed. white house officials are optimistic despite some technical glitches. people scrambling flooded the site monday. some will get an extension. they say signups could reach an early goal of 7 million. a senate report accuses the cia of lying to americans about its controversial interrogation program. they say they gained critical intelligence from harsh intelligence techniques. this report also find that enhanced interrogation of

high-level terror suspects did not provide the evidence that led to osama bin laden. wa washington is appealing to the white house in the wake of the landslide that buried the town of oso washington more than a week ago. the number of people remaining missing or unaccounted for is down to 22. a former u.s. intelligence analyst convicted of spying for israel could be released as part of a deal to restart stalled minute east peace talks. sources tell cnn, the israelis would have to make big concessions. kate, chris? >>. let's get over to indra petersons keeping track of the latest forecast. i promise you there is nothing funny on the map for you for

april fools' day. >> that's horrible. it's spring. at least i switched to more rain than snow. there's the system that pushed out of here that affected most of us over the weekend. that the not on april fools' voek, they need the rain in california. that's what we're going to be focusing on here. let's take a look at this temperature difference. 20st out towards dakotas. why does that matter? you have that front going right across the country. every time you see this, you know what happens of course. yes, we get rain, but also the threat for severe weather. today, already we're looking at places like around kansas city, maybe just west of dlals, a miniature threat of severe weather. look at this wednesday. spanning on the even towards

innap list. that's going to be the concern. of course, the other side of it, heavy rain pushing through as well all the way through even the weekend. more rain, not a joke. >> we have moved into spring, that's for sure. >> may flowers. isn't there a whole correlation. >> that's science. >> that's science for you. coming up next on "new day," more much more on the search for flight 370. a black box pinger detector is headed out to the search zone as we speak, but time is quickly running out. it could stop all together in just days. plus, listen up, lawmakers will get an apology and a promise today from gm when she testifies on capitol hill. it's less likely they're going to get answers why gm knowingly

waited a decayed to recall vehicles with a knowingly deadly defe defect. we're going to break it down next. [male announcer] ortho crime files. gross misconduct... ...disturbing the pantry. a house, under siege. homeowner calls in the big guns. say helto home defense max. with the one-touch continuous-spray wand. kills bugs inside... ...and prevents new ones for up to a year. guaranteed. nothing to see here people. ortho home defense max. get order. get ortho®. hey there, i just got my bill, and i see that it includes my fico® credit score. yup, you get it free each month to help you avoid surprises with your credit. good. i hate surprises. surprise! at discover, we treat you like you'd treat you. get the it card and see your fico® credit score. so, if you're what ysleeping in your is youcontact lenses, ask about the air optix® contacts so breathable they're approved for up to 30 nights of continuous wear.

ask your doctor about safety information as serious eye problems may occur. visit airoptix.com for a free one-month trial. thoughtful combinations, artfully prepared. fancy feast elegant medleys. inspired dishes like primavera, florentine and tuscany. fancy feast. a medley of love, served daily. ♪ hooking up the country whelping business run ♪ ♪ build! we're investing big to keep our country in the lead. ♪ load! we keep moving to deliver what you need. and that means growth, lots of cargo going all around the globe. cars and parts, fuel and steel, peas and rice, hey that's nice! ♪ norfolk southern what's your function? ♪ ♪ helping this big country move ahead as one ♪ ♪ norfolk southern how's that function? ♪ how much money do you think you'll need when you retire? then we gave each person a ribbon

to show how many years that amount might last. i was trying to, like, pull it a little further. [ woman ] got me to 70 years old. i'm going to have to rethink this thing. it's hard to imagine how much we'll need for a retirement that could last 30 years or more. so maybe we need to approach things differently, if we want to be ready for a longer retirement. ♪

which will cause me to miss the end of the game. the x1 entertainment operating system lets your watch live tv anywhere. can i watch it in butterfly valley? sure. can i watch it in glimmering lake? yep. here, too. what about the dark castle? you call that defense?! come on! [ female announcer ] watch live tv anywhere. the x1 entertainment operating system, only from xfinity. welcome back to "new day." happening today on capitol hill, the ceo of general motors, mary

barra, plans to offer another apology for the huge recall of millions of cars, all because of a faulty ignition switch. gm admits the company knew about for more than ten years. this is an important day, not just for the families of the viblgts, but this is an important day for gm and mary barra here's. >> absolutely. she's going to be on the hot seat today and she's going to have to convince people that gm really is a new company. the old gm, the gullture was one of secrecy. ma mary barry was the person to take them into the new gm. you see her coming out and

apologizing. she actually invoked her own children and herself as a mother. it's something you wouldn't have seen the old detroit executives doing. >> do you think they've done enough? they're not saying why they got to this point. >> that's right. >> she's just saying what they're going to do to fix it in the future. >> the truth is that she doesn't know how they got to this find. it's still a fact-finding mission. we're not going to know who knew what when until the investigation is completely through. they say this sort of thing may have not gotten up to the ceo level. there may have been a culture in this company where problems don't get talked about or fix. >> i think this is a big problem. i think politicians are the lease of her trouble. the specific, is it true that

they kept the same part number after they changed this part? do you believe that that's true? >> it's unclear yet, but yes, the evidence is pointing to the fact that there may have been a decision taken, a calculated risk, perhaps to keep that same part number. >> if it is true, why does that matter? it matters because you're supposed to change the serial number when you change the part. why? so you can track it. why else? so you expose yourself to the scrutiny of the reliability of that part. there's no reason to do that unless you're trying to conceal the change. if that's true, it's not a political problem, it's a legal problem. >> then you've got someone saying, are we going to get sued. is this a risk that we're later going to have to pay for

legally. >> gm has to the -- this is where i think it's going to go. it's time to change. you can no longer calculate how you manufacture on the basis of how many of us you're going to kill. they had the pinto with the exploding gas tank. they knew the tank may have something wrong with it, but you make a calculation. this has been allowed by government and they review these cases that they almost allow it as a purpose of analysis. how many people might get hurt or killed unless we change this. that has to change. >> i think one of the reasons you're seeing this latest round of recall is that she wants to get out ahead now in one go of any problems. history shows if you're going to do a recall, you want to do them all at once. if you do them in drips, that's

when you really start to lose market share. >> do you think -- recalls are nothing new. do you think this has the chance of having a long term damage on the gm brand on mary's time there? >> i think the jury he's still out about that. i think this testimony at 2:00 is going to be very important. your point about the ignition switch that a calculated decision was made to take a risk, i think that is going to have a brand impact. i think mary barra has handled the situation very well. she's setting an example of how you handle a management crisis of this magnitude. it's proven that she is taken the company in a new direction. i think that could be for her as a leader. >> we know she didn't start the fire. we know she wasn't there when these parts were being made, so

that's the easiest hurdle for her. politics are the least of their problems. >> it will be interesting to see what happens at 2:00. >> also the questions coming at her. thanks so much. great to see you. >> thank you. >> politician at the end of the day are just looking to create a record. he's looking to build a case if it's the fbi. much bigger standard. . what do you think about this? please tweet us. we're going to piece the final conversation of flight 370 as the ocean search drags on. we're going to take you live to the indian ocean to give you an idea of what searchers are looking at today.

with waffles and laughs for our family of four. the pool is waiting, don't you dare fret. there's no need to ask, "are we there yet?" be a weekender at hotels like hampton and embassy suites. book now at hiltonweekends.com

your chance to watch full seasons of tv's hottest shows for free with xfinity on demand. there's romance, face slaps, whatever that is, pirates, helicopters, pirate-copters... argh! hmm. it's so huge, it's being broadcast on mars. heroes...bad guys... asteroids. available only on mars. there's watching. then there's watchathoning. ♪

it a half past the hour on "new day." new numbers on just how many people sign up for obamacare. government officials expect to meet the target for enrollment of 7 million. par more than they thought would have even been thought. happening now near washington d.c., a huge fire in an apartment complex under construction in med m.d. so far, no reports of injuries. but the building has been completely gutted. we're told it is still burning at this hour. the fbi and the justice department are investigating whether high frequency trading firms are rigging the u.s. stock market. they say federal agents have have been looking into high speed trading firms' activities

in order to gain an edge over competitor. medicare doctors breathing a sigh of relief. delay of a cut to their reimbursements. it is the 17th temporary patch to a broken medicare payment system. it will stave af toff the cuts a year. chris over to you. back to our breaking developments in the search for flight 370. a transcript of the final communication obtained by cnn shows something different than what we had been told before. essentially, it's about the final words where they say, good night malaysian 370. that's different than what was released previously. back on today, much of it by air, but the search for the data recorders is largely by sea.

that includes an australian ship with a pinger locater from the u.s. navy. let's bring in will riply off the coast of australia. >> reporter: at this hour, the australian defense force tells us the ship is running into very rough weather. we traveled out to try to get a sense and this was a calm day where our boat was thrown around violently. the waves looked pretty big to us. but the captain says those were tiny compared to the waves the search ships are encountering right now, waves that can be as high as several story buildings. so definitely dangerous conditions in the search zone. the big challenge for the ocean

shield will be once they arrive putting the technology into good use. kate? >> so they still need to narrow that down before they can get that important technology into the water and get it to good use. meanti meantime. the mansion transport minister is in hah hwaii right now. what could the u.s. provide that it hasn't already? let's bring in barbara star. what are they looking for that we haven't already offered up? >> the malaysian minister says he will meet with chuck hagel in hawaii. everyone is there for a regional asian ministers meeting. he said he wants to talk to hagel about additional specific

u.s. military assets that could be used if the operation becomes more complex. we talked about deep sea search and recovery. hagel's response later in the day, was of course, i'll listen to the minister, we'll talk about it, we'll do what they can. the question is what else could the u.s. send right now. it has an undersea remote piloted vehicle. essentially a small undersea drone that can map the sea floor and look for debris. but the key challenge remains the same. they have got to find some debris so they know where to look under the sea. >> right now, it seems to techn assets. >> for the scrutiny of the investigation which seems to be ramping it, it is amazing how

many difficult factors and challenges that they face in this search. >> the search area is some nine times larger for mh-370 than it was for the air france flight. that's just one bit of perspective. >> it's bigger, it's deeper and the weather's bad and they don't have any of the information. >> coming up on "new day," the search for flight 370 has not been the malaysian government's finest moment. the question is, does the new information in the transcripts mean for how the investigation is perceived. we'll take you through it. ♪ tracks! they connect the factories built along the lines. and that means jobs, lots of people, making lots and lots of things. let's get your business rolling now, everybody sing. ♪ norfolk southern what's your function? ♪ ♪ helping this big country move ahead as one ♪ ♪ norfolk southern how's that function? ♪

(agent) i understand. (dad) we've never sold a house before. (agent) i'll walk you guys through every step. (dad) so if we sell, do you think we can swing it? (agent) i have the numbers right here and based on the comps that i've found, the timing is perfect. ...there's a lot of buyers for a house like yours. (dad) that's good to know. (mom) i'm so excited. ...return on investment wall isn't a street... isn't the only return i'm looking forward to... for some, every dollar is earned with sweat, sacrifice, courage. which is why usaa is honored to help our members with everything from investing for retirement to saving for college. our commitment to current and former military members and their families is without equal.

welcome baa to "new day." we now have the transcript of what pilots told air traffic controllers from the cockpit of malaysia airlines flight 370. what matters here is that they were, good night malaysian 370. is that a big difference? probably not. but it is a big difference on how you perceive the job investigators are doing. let's bring in jeff wise, cnn

analyze and contributor to slate. the contention would be when i hear these words, i don't think it's a meaningful distinction in terms of protocol or expressing the view of the cockpit. >> it's hard to know what's going on. all we can see is the output of this cockpit. they much had this complete transcript from the get go, why they would release something inaccura inaccurately. it certainly doesn't instill confidence. we have information leaking out and it gets revised later on. >> it's also an issue of your confidence getting out in front of your competence. you get the transcript wrong, you deem the left turn, the infamous left turn as a criminal act and say you still believe

strongly this was about human error and something doing something wrong. where does their confidence come from? >> they have created this ball of confusion from day one by not releasing proper information early enough. then when they release it, they revise it every day or three weeks later in this case. it does, it instills a lack of confidence when they do this. but i think is big part of this is just their really terrible media management, the way they're conveying results or the progress of the investigation has been really everything you should not do in a crisis management situation. >> that could even be that. while the question is what about the information behind the message if it's true that they're not sharing data, you

have the inmarsat people saying give us raw data, let us analyze it, and they're not getting it. that's not about media management, that's about disclosure of information that's going to affect the timing of this investigation, isn't it? >> that's true. the big part is, how are they conducting all of the uauation aspect -- aviation aspects of the investigation. the actual fact of the investigation has been on going. on the aviation side, when have the technicians been allowed to look at the data, when have they not, how much coordination is there. that's a whole different story. we're not sure because of the lack of transparency,s lack of explanation, you don't really know what they're doing for sure and people are guessing or relying on sources or describ

describe -- dribs and drabs of information coming out. you just don't know what to have confidence in in terms of how this is being handled. >> i'll tell you who deserves an apology are the families. in the beginning, i was writing them off as being hyper oh motion l now the more we learn about the investigation and that there are two sets of data having two different teams work on, the families are forced to bring out what they believe to be their own path. their anxiety seems to be warranted, no? >> i can't think of anything worse to being told your family members are dead, and then have the malaysians walk back from that. what is the mathematical model?

we can't tell you what is the data it's based on, we can't tell you. >> and we won't tell you. it's not we can't tell you. that leads us to something that is not about the mansions but is about z malaysians. it is so difficult for so many to accept the notion that in today owes surveillance society, nobody saw this plane. diego garcia, this huge u.s. outpost that's in the region, how could nobody have seen this plane? aren't you pretty suspicious about this, about why didn't anybody see it? >> remember how thailand came out with the radar data very

late. they said nobody asked us. it must have crossed over indonesia. >> and paranoid about pakistan, it comes basically right down their coastline, if the assumptions are correct. it started as a logistics outpost, but now in that area, could it be that there's information people aren't sharing because they don't want their capabilities to be known? >> i think it's possible. we don't know what they're range is it. we know it's a huge base and we launch bombers from there to go halfway around the world on mill stair admissions. whether they had something or not and even if they did, why that would be withheld by the united states, i just don't know. i don't understand that. especially because the united states does not withhold anything from australia and knew

s.e.a.l. land. they're called the five eyes of completely trusted partners. but australia and the u.s. exchange everything. how they would not share it, i can't imagine that. >> there's just so many competing interesting. thank you so much. we talk about trusted partners, germany was a trusted partner too and then we find out they're tapping the cell phone of the prime minister there. are they getting all the information they could. thank you so much. coming up next, it's been a search full of hopes, optimism and continually we're hitting dead ends. will flight 370 ever be found. we're going to talk to an ocean expert for her perspective.

♪ "first day of my life" by bright eyes ♪ you're not just looking for a house. you're looking for a place for your life to happen.

welcome back to "new day." it took 25 days, but we now know just what the pilots on flight 370 said to air traffic controllers. cnn obtained a transcript of their communications, including their final words which we now know are different, which are good night malaysian 370, not what was previously said to be,

all right good night. there are reports that a lack of coordination that led crews to look in the wrong area for days. colleen keller is here with me. test a former operation research analyst for the u.s. navy. let's first look at the unpress debted international effort, assets and countries that have come to play. we have ten military planes working today, nine ships, and seven countries coordinating. it does make you wonder how do you make it all work, how do you cover such a vast search area effecti effectively. >> you use the ships to stay a in general area.

>> they more cover the whole area and the ships just stay in the zone that they think they're -- best guesstimate they have. >> the ships are there to pick up wreckage. they don't have a very big scan area. but the aircraft can cover vast areas and they move quickly. and in terms of the aircraft, they try to consider how fast the aircraft go and how long they can stay on station and what sensors they use. maybe a slower aircraft, they might put in the area closer to port so it doesn't have to go out so far, and maybe the ones that can move faster can cover more ground in the farther area. >> when you look at all of the assets and countries putting all this effort in, at what point do you think they decide they can't sustain and do start pulling

back? >> typically what they do is a cover the whole area to a certain level of probability of su success of the search. you get to 50, 60% coverage, well, we haven't seen anything, we're getting diminishing returns, so it's probably time to quit. then they would go back out if they had any new information. here, we haven't had any new information in a while, and the area is so big, we'll never achieve that probability of success. >> i also want to throw up another animation we have. just how much the search area has moved since the beginning of this. there we have the white that's where it really began. then it shifted over a bit, and now we have the red search zone. that seems like it shifted quite a lot. does that concern you or is that common in a search such as this?

>> we acall that the kid playin soccer thing, where the kids are playing ball and just running. they're desperate to find something. we understand that. but a methodical search will check off all the areas. >> and the transport minister said they were going to request from the united states more assets. from your expertise and your look at the search zone, what do you think the u.s. hasn't offered that they could now? is there something missing out there? >> we only have one unmanned underwater vehicle. i know there's more in the u.s. and around the world. we could bring more submersibles in. there are more assets we could bring in if it's going to turn

into an underwater search. it doesn't look like we're going to get a chance to use them. >> they need to know where to put it in. >> all of this stuff, they need to know where to put it in. it sounds like they're intending to go underwater. >> colleen, stick with us. we're going to have you back. and we're going to compare the search areas between the air france search area and the search area for malaysia flight 370. want to get your take. thanks so much. chris? >> all right. we will do that indeed. we're covering a lot of news this morning, including more on the search for flight 370 and that massive gm recall. let's get to it. the final transmission comes at 1:19, good night malaysian

370. the search and recovery operation is probably the most challenging one i have ever seen. obamacare open enrollment officially over. many runs into technical glitches. >> there is a technical problem they're on. gm now admits problems in its key ignition, nearly a decade after the recall. good morning to our viewers in the u.s. and around the world. you are watching "new day" this tuesday april 1st. this morning, it is not debris by documents making news in the search for flight 370. the transcript of the final words from the cockpit contradict what we were told weeks ago. officials now cannot even be sure who said the words were said, but still insist the unexpected left turn was deliberate. let's get the latest from jim

clancy in kuala lumpur. jim? >> as you said, they've made this public. what it really shows more than anything else is that this was an entirely normal dialogue between the control tower and the pilots inside the cockpit of flight 370. it started at about 12:27 in the morning. a voice in the cockpit saying, ground mas 370, good morning charlie 1, requesting push and start. by 1:00 in the morning, the plane is aloft and the cockpit of flight 370 says, malaysian 370 maintaining level 3-5-0, meaning 35,000 feet. and then that final transmission this, at 1:19 in the morning, good night malaysian 3-7-0. there we have it laid out. there was confusion over what was said.

officials even confirmed that it was, all right good night, by now we have the transcript in our hand. one of the small bits of hard evidence that there really is in this entire mystery. chris? >> information has been hard to come by. and then every time we get it, it seems to contradict what we learned before. >> let's continue the discussion. we're joined now by david, a cnn safety analyst and the author of, why planes crash. he's a former faa inspector. and mary, a former inspector general, now an attorney that represents victims and families after airplane dissasters. let's pick up. when you look at the transcript and the fact that we now think we know what the final communication was, just those words don't tell us much. though, it is baffling to me it

has taken this long. what do you take from this transcript? i really do see something significant. when i look at the fact that every single time there was a command given, a transponder code, he reads back his flight number and that transponder code every single time in the transcript kpepts the last time. >> what does that mean? >> three possibilities i'm looking at. one is the transmission was interrupted mid sentence. unlikely because there would have been other interfeerns in there. other would be at that point the pilot -- 12 minutes before the last one. at that time he could have said i'm going to take control of the radios or given the radios to the co-pilot. i think that's probably the most likely. or the other that there was some

message getting communicated and i think that's kind of conspiracy theory. >> let's not do that. it's important -- i think it's important to point out, the reason we are dissecting this is because there's very little information that the malaysian authorities are handing out. so when they give something out like this, you have to take a look at it as closely as possible. one thing still also down fusing to me, we're now not sure who said that final communication. >> one is the identification of who said it. what you do in an investigation, you have persons familiar with the voices identify them. people who have flown with them, other persons in the company familiar with them. and you identify that right away. they didn't do that right off the bat. two, they made the transcript

secretive and told the families they'd never release it and now they release it. so we're looking in there for includes as to why they're saying it's a crime. but we don't find any evidence in there. finally, we're left to the -- what the is meaning here. i agree with david. this pilot is very precise until the end, but i pick up irritation. i think the air traffic controller was garbled a few times and they had to say again, repeat please. they gave their call sign waiting for further instructions. the truth will told, who knows what's going on, but i see no evidence of a crime. >> when you say right off the bat you bring in people familiar with the voices to identify who makes that last communication. the fact that we're now 25 days in and they still aren't sure, is that concerning to you, mary?

>> yes. because it's such a basic evidentiary thing to do. you have to know who's talking. it's pretty easy as investigations go bringing in persons to listen and identify who it is. that doesn't take high-powered equipment. it takes old fashion nd gum shoeing. >> another thing coming out today, that the shift in the search zone, really the shift in the investigation, it came simply because the investigative bodies were finally brought together to work -- it sounds like there's stove piping going on in this investigation. i'm afraid to even say that. does it concern you that it took so long for these groups to actually be talking to each other? >> in anything really, you don't know what you don't know. >> yeah. >> and if they didn't know that they needed that expertise, then they wouldn't have asked for it. they're not really familiar with

this type of search. only a few people in the world are. when you think about criticizing them, i've been criticized for not criticizing them, but having been there, i understand what they're going through. once you know, and you start bringing in, you start accepting help, being humble about it, i think that they've reached that point. i really do. >> david raises an important point in all of this, mary, is the criticism towards the malaysian authorities, is it fair criticism coming from pretty much everywhere or is this criticism taking the focus off the main goal which is simply looking to find the plane first and dealing with the cockpit once we have more data? >> i think the criticism is really just out of frustration. it takes so many assets and

they're so comp indicated. you learn by doing one after another. case after case, you sort of learn things. and it's not speculation. you draw on your experience to know where to go in an investigation. and they didn't have that experience. like i said, i don't see a lot of the -- you know, the jumping to conclusions definitely occur on investigation et cetera. now that they have the joint task force with australia, i do think they're reaching out for help. i just hope too many pieces of evidence haven't floated away. >> thank you guys very much. >> chris? all right. we do have breaking news. cnn has learned the u.s. plans to release an israeli spy named jonathan pollard sometime in the next two weeks.

let's go live to the pentagon. >> good morning, chris. this is all according to israeli officials for now who say pollard will be released before the passover holiday. he was a navy civilian intelligence analyst arrested in 1985 serving a life sentence for passing secrets to i said real, for spying for israel. this was one of the most contentious cases because they have wanted pollard back for years. what apparently is going on now, in return for israeli concessions, for an agreement with the palestinians, the u.s. has been talking to israel about pollard. would the u.s. give him up in order to get a middle east peace agreement? there are a lot of hints behind

the scenes talking to u.s. officials that discussions at least are in the works, but there is a big wring l here. many members of the administration, at the cia, have been adamant for years, do not release pollard. they believe he's a spy and she should serve his life sentence. many of them very much objecting to it. the question on the table, will the white house go ahead and give him back to israel. >> a lot of ordinary people will be surprised to hear that the u.s. is holding an israeli spy in the first place. cnn has learned white house officials are saying obamacare signups are on track to reach their goal of 7 million. open enrollment ended yesterday. we're live from the white house with more. so they made the 7 million. if so, that's great because --

jim? >> reporter: it's good because of those dark days that occurred back in october and november. the president almost pulled the plug on health care.gov. a center official says after that surgeon enrollment deadline day, that obamacare is now on track to sit 7 million people signing up, maybe even go past that. all of this coming after what was a huge crushing day for interest in healthcare.gov in these call centers. 4.8 million people visited health care dothe.gov. so all of that giving optimism that they're going to hit that 7 million person target. if you go to the site this morning, it's different. you can't just go in and enroll. you have to have started that process before midnight last night. people who still want to sign up for shurns through the medicaid

program orch, they can still do that. or if they started the process before midnight, they can do that as well. they appear to have hit that target. let's take a look at your other headlines. house lawmakers are expected to give final passage to legislation imposing tighter sanctions on russia. that comes as vladimir putin is said to be pulling some russian troops back. nearly 50,000 are deployed there. the scare general says they cannot confirm russia is withdrawing any of its forces. new tension this morning between north korea and south korea now that on unmanned drone has crashed a. the drone is said to be 10 feet long with a small camera attached. it happened after north and south exchanged artillery

lounds. a closed meeting between the secret service director to discuss reforming after another black eye for the agencies. agents were sent home after one was passed out apparently inebriated. that comes after the 2012 scandal involving agents and sex workers in co-lom ya. asiana is admitting it was partially due to pilot error. they're also blaming a faulty warning system for the crash. however boeing says the airplane is its systems were functioning as expected. so that is a bit of a development there from asiana. let's take another break. coming up next on "new day,"

gm's ceo is set to apologize again. but, is it enough for the families of those killed because of faulty ignition switches. we're going to speak with the mothers of a teen who are now suing gm. and the obamacare magic 7 million number. did they reach it? and where is the magic? the real deal ahead. (little girl) no! saw her first day of school. (little girl) bye bye! made a best friend forever. the back seat of my subaru is where she grew up. what? (announcer) the 2015 subaru forester (girl) what? (announcer) built to be there for your family. love. it's what makes a subaru, a subaru.

hey there, i just got my bill, and i see that it includes my fico® credit score. yup, you get it free each month to help you avoid surprises with your credit. good. i hate surprises. surprise! at discover, we treat you like you'd treat you. get the it card and see your fico® credit score. so, what'd you think of the house? did you see the school rating? oh, you're right. hey, babe, i got to go. bye, daddy. have a good day at school, okay? ♪ [ man ] but what about when my parents visit? okay. just love this one. it's next to a park. [ man ] i love it. i love it, too. here's your new house. ♪ daddy!

[ male announcer ] you're not just looking for a house. you're looking for a place for your life to happen. zillow. at farmers we make you smarter about your insurance, because what you don't know can hurt you. what if you didn't know that taking pictures of your belongings helps when you have a claim? or that farmers offers a policy that'll replace your car with a new one, if it's totalled within the first two model years. and that parking near a street lamp deters thieves. the more you know, the better you can plan for what's ahead. talk to farmers and get smarter about your insurance. we are farmers. call 1-800-470-8502 and see how much you can save. in just a few hours, general motors ceo will go before congress to answer for her company's recall for millions of cars with faulty ignition

switches. amber marie rose was the first victim. her car slammed into a tree. when it did, her ignition was off, her airbag disabled. they're going to listen to her testimony and join us now from washington. laura, you became reunited with your birth daughter a year before her at the time, terry, you had been raising her all along. and you two are united. >> absolutely. absolutely. we were reunited one day exactly to the day she day. >> one day? >> i'm sorry. one year. >> i feel good about being right for it, but was really matters here is it is a horrible

situation to bring you together after reuniting so shortly before her death. this has now become a cause about who you are. you got to meet with the ceo of gm. she wasn't there when the situation was first starting, but she is apologizing for it now. do either of you care about the apology? >> quite frankly, no. nothing is going to bring back amber or the other loves one who have lost their lives. >> another clarification, the suit that you had against gm had been settled. you now want to set aside that lawsuit because you believe the new information about the switches demand is new look at the situation and what took your daughter's life is that correct? >>s that correct. >> in ak wallty, i did not

settle at that time. that was not something i was looking at. but at that point, the information about this had not become public. we did not know that gm knew that this, you know, ignition switches were faulty, that they were defective. it's only now recently that they're finally bringing this out. >> now, when this happened and your daughter's life was taken, part of the pushback on the lawsuit was, well, hold on a second, we don't know what happened here, there were extenuating circumstances. your daughter was alleged to have been under the influence at the time. she was traveling at a high rate of speed. do you think it matters what your daughter was doing or do you think the only thing that matters was how the car reacted to an accident? >> to be honest, the car didn't know that she was drinking or anything like that. we bought the car for the safety features. she made a bad decision, but

because of the car and the airbags not deploying, that's why she's dead. >> the emts told us that had her airbags deployed that she would have been alive. she may have been injured, but she would have been alive today. >> absolutely. >> and hearing those kinds of words, obviously are going to stay with you for the rest of your life and carry this cause as if they were your child. we get that. why did this happen? do you believe that gm made a money decision based on whether or not to change these money switches weighing how many people are going to die? >> absolutely. >> absolutely. >> back in 2005, i did research that showed that these cars had issues. and what i had learned that there was a acceptable loss of life basically if that recall cost them so many millions to

settle, just a few other death cases cost them so much less, then it became a business decision for them. >> what does that mean to you? >> to me, it means that they don't value the customers they say they do. they're not looking at this from a human perspective, that these are real people and real loved ones. if their children had been involved in any of these accidents or god forbid that one of their children was hurt or dead, i can guarantee you this would have happened a whole lot sooner. >> absolutely. >> what lauren says is probably 100% accurate. they actually put a dollar figure on it to figure out what it may cost them. do you believe it goes beyond gm? it seems we hear about it on a regular basis where it's toyota, firestone, companies have been

allowed to make money calculations and wind up just dealing with the eventualities. >> i totally agree. i think they have put their bottom line over anyone's life. it's being proven that this is what's more important and that is not right. we buy these vehicles because we honored the gm and we trusted in them and you can better believe it won't happen again. >> that -- this goes to your point that it's not just gm, but it's other car manufacturers as well. when for instance with gm, if they made 3 billion last year and the ultimate mine they would pay a 35 million, that seems like a reasonable thing for them to go for, you know, trying to cover it up. there needs to be reform regarding that and the way the data's reported. i fully support the legislature.

i think we need to make sure that that goes through. >> i think the question is whether or not politicians are the right end point for this. they're probably not aware of how companies operate. there's certainly a lot of lobbying dollars. let's end on this. you make a very point e important point. it's not about money. it's about life and there is no price on life. tell the audience who your daughter was. amber rose is not just a statistic. she was a young girl with a future. >> amber was 16 years old. she had -- she was very smart. she had already taken her ged. she was working full time. she was -- the day that she died, she due to get a promotion she was doing so well. she was going to be starting college in the fall to support what she was doing and she actually was working with laura at a title company.

she had her whole life ahead of her. everybody loved her. >> she was blessed that she had two moms in her life that loved her very much and were support lg her and you continue to do that to this day by taking up the cause that you believe cost her her life. we'll stay on the story. >> thank you. >> thank you. >> all right. kate? coming up next on "new day," what can satellite photos of the air france crash elus about the disappearance of flight 370. our satellite expert is going to take a closer look at that. also, is there a job in congress that's more attractive to paul ryan than being president?

good to have you back with us here on "new day." a sudden shift in the final words that we heard from the cockpit on malaysia flight 370. cnn has obtained a transcript showing the final words were, good night malaysian flight 370. in the meantime, a report suggests crews spent days searching in the wrong area because of poor coordination. cnn learned the u.s. is planing to release jonathan pollard jailed 30 years for spying for israel. it would be part of a deal to push forward the east peace process. general motors ceo mary

barra testifies before the house today. 13 deaths and 31 crashes have been linked to the defect. meanwhile, gm is recalling 1.3 million more vehicles for a sudden loss of power steering. that brings it to 10 million. the death toll from a massive landslide in washington state is expected to go up gen. heart breakingly this 4-month-old. baby. 22 people now listed as misting. most of them lived on the very same road. when you talk about the impact of what this has done to that community, a very small mountain community -- >> wiped out. >> not just knowing somebody that was affected.

more than half of your community is gone. >> the need will be great going down the road. >> absolutely. >> you get over that wave of wow, look what happened. thanks for keeping it in our heads. let's get to inside politics. jk, how are you? >> i'm doing all right. my red sox are not going to be undefeated. >> it's like ground hog day with you two. >> 161-1. that's what i'm going for here. driving our day inside politics are the big obamacare enrollment numbers. with me this morning is peter ham by of cnn. let's show our viewers. republicans are going to say they're cooking the books. but look at this number. in the first month going throw the obamacare website disaster,

106,000 people signed up. they are going to surpass 7 million by their deadline last night. when it comes to the number, they got there. >> they got there. these were the numbers that the cbo set out. there was a lot of nay saying early on. we still have to dig into what this means. a lot of the narrative around health care could be baked into the cake. you had republicans out spending hundreds of millions of dollars on this, and you feel like democrats haven't really mounted a good fight yet. now you've got these 7 million. >> i think some of the finger wagging we saw yesterday from the white house, some of you guys didn't think that we would get there, this is sort of the website glitches yesterday as people were rushing to sign up was an indicator of widespread enthusiasm. in some ways, it's like tax day.

>> the politics at the moment still favor republicans. but let's not move to the politics just yet. if they have 7 million, and 3 1/2 to 4 million more getting access through medicaid. the goal of the law was to expand access, to get more young people covered. so people can't be, i'll use a technical term, screwed by their insurance companies. can the republicans still argue we're going to repeal this thing and throw it away or is it now that it is the law of the land. by the time you get to the next presidential election or anyplace where the republicans might have enough votes, do you just change it? >> there are some republicans, bobby gendall from louisiana is one of them saying we can't run solely on obamacare this year. people like jim miller saying we

should focus on jobs and the economy, education, things like that. the democratic argument that has surfaced, which is look, send me to washington and we're going to tweak it, seems to be actually the more compelling one. i republicans i think are going to start adopting that and democrats are going to be left scrambling. >> so that's the question. politicians are not known for being terribly brave. the lion in the wizard of oz. this is arkansas. it's one senate race. but you're going to see if. if you have a competitive senate race in your state, you're going to see an ad like this. >> mark pryor voted for this law. >> do you think he'll be responsive two years from now.

>> there's just a silence. >> he voted for obamacare. tell him obamacare hurts arkansas families. >> this is why republicans don't back down. this is voter intensity. if it's the most important thing in the election, most important of the people who say that, 30% support the law, 60% oppose it. if it's a major factor in your vote, 53 opponents. that's why republicans think this helps them. >> >> and it's emotional, right. ? you have this woman that's a doctor, the bumper sticker says, keep your doctor, fire your senator. democrats haven't yet figured out how to frame obamacare as an emotional issue. >> those ads are good. i was in the green room here at

cnn with a man who walked up to the tv and turned away. she hadn't seen the ad before and said, wow, that was a really good ad. the post reported just yesterday, they spent $7.2 million on those ads. so the question is, can the democrats take these numbers, which are a policy achievement and change it going forward. let's move on. we know the governor of new jersey is in bridgegate. he still thinks he's the best candidate. listen to him here about who he otherwise thinks might be okay. >> i think jeb bush would be an outstanding candidate for president. i think paul ryan would be a really good candidate. >> rand paul? >> i think he'd be credible. i think marco rubio would be a

good candidate for president. >> not a rand paul fan. >> not at all. long-running tension between these two. it goes back to their feud last year over sort of the national security state. i think it's less that they dislike each other rather than they both view each other as fundamentally unserious. rand things he can poke christie. he doesn't see him as sort of a serious figure personally. they both realize they have probably a lot to gain. >> rand paul called chris christie the king of bacon. i think that gets at how they view each other and how they both benefit from both being in the news at the same time. >> on a debate stage, that's what i'm looking forward to. we saw a republican

chairman, mike rogers, stepping down. now the republican claihair of house meaning and ways kmiet tee. they just released a tax reform proposal. a lot of republican mega donors are like, why. and then he retires. paul ryan, mitt romney's vice presidential nominee. a lot of establishment donors want him to run again, yet he wants to take over that committee. huge power in the house. if you want to be speaker paul ryan, that's your ascension. >> he was already going to be term limited and paul ryan has been on the record saying, i

want that job. he definitely wants to have his hands in sort of this policy meet in the house. but it is very hard to say, i'm going to take over this hugely important committee on the house and then immediately pivot -- we're talking november -- to running for president. and he wants to be in the presidential mix too. he's been quiet about it. >> he's going to have to make a choice. >> tetsst he's going to have to make a point at some point. but this is the perfect role for him. he's not able to translate in the way bill clinton would. >> in the room of one with himself about who he wants to be. you mentioned the general motors on capitol hill. and ladies and gentlemen, especially prenoon, the world champion boston red sox down at

the white house. >> at least you have your priorities in order. >> turns out the same software company set up the obamacare ask the one that suggests the red sox will win this season. >> he's been thinking about that reply the entire time. >> we have to do "new day" from yankee stadium when they're there and then with fenway when they're there. >> you know how to win me over. >> i fell in love with the city. boston strong. i'm very happy you guys won last year. but now that part is over, john. go back to what you do best, losing to the yankees. >> and with that, i'm going to cut you off. >> air france 447 also found in the ocean. what do those images look like compared to what we're seeing in the search for flight 370.

we'll line them up and compare. how much you want to pay m and it gives you a range of options to choose from. huh? i'm looking at it right now. oh, yeah? yeah. what's the... guest room situation? the "name your price" tool, making the world a little more progressive. when my son was born, i remember, you know, picking him up and holding him against me. it wasn't just about me anymore. i had to quit. [ male announcer ] along with support, chantix (varenicline) is proven to help people quit smoking. it reduces the urge to smoke. chantix didn't have nicotine in it, and that was important to me. [ male announcer ] some people had changes in behavior, thinking or mood, hostility, agitation, depressed mood and suicidal thoughts or actions while taking or after stopping chantix. if you notice any of these, stop chantix and call your doctor right away. tell your doctor about any history of mental health problems, which could get worse while taking chantix.

don't take chantix if you've had a serious allergic or skin reaction to it. if you develop these, stop chantix and see your doctor right away, as some could be life threatening. tell your doctor if you have a history of heart or blood vessel problems, or if you develop new or worse symptoms. get medical help right away if you have symptoms of a heart attack or stroke. use caution when driving or operating machinery. common side effects include nausea, trouble sleeping and unusual dreams. i had to quit smoking to keep up with this guy. [ male announcer ] ask your doctor if chantix is right for you. i had to quit smoking to keep up with this guy. at your ford dealer think? they think about tires. and what they've been through lately. polar vortexes, road construction, and gaping potholes. so with all that behind you, you might want to make sure you're safe and in control. ford technicians are ready to find the right tires for your vehicle. get up to $120 in mail-in rebates on four select tires when you use the ford service credit card at the big tire event. see what the ford experts think about your tires. at your ford dealer.

then a little time to kick back. earn double hilton honors points with the 2x points package and be one step closer to a weekend break. doubletree by hilton. where the little things mean everything.

as we welcome you back to "new day," want to welcome our viewers here in the united states and around the globe. this morning, we're getting a new look at just what was set before flight 370 went missing. showing that they were good

night malaysia 370. that as 11 planes and nine ships are scouring the indian ocean looking for debris. what should they be looking for? that's the question. joining us now is former cia intelligence officer steven wood. really great to have you with us. we know that satellites are playing a big role in the search. we know it's a tool certainly. let's recap the objects spotted on the 16th, 18th, 23th, 24th, all this in search area. they then refined their data and moved the search area up here. seen good data from satellites in the new search area? >> it is continuing to be collected. in fact, i was just looking right before this morning began, imagery was being collected yesterday, i know. it looked good, from what i

could tell. >> not too cloudy? >> i know there's still weather in the area. weather has continued to be a challenge as it has from the very beginning. >> i think it bears repeating, how is it that the data analy d analyzed, deemed credible and then skuttle the crews out. >> it's a great question. the answer is, it's complicated. this is a good example. these are coming from multiple countries. it's the united states, china, france, thailand. each of them have their own analysts. they're volunteers scouring the oceans now. >> teamwork. >> absolutely. it's really a variety of people. >> you say that with can learn from -- we know that we can learn a lot from the air france disaster about the investigation this time. but you say the satellite imagery can teach us some

things. this is a map of where debris was found. tell us what your thinking is? >> interestingly enough, this actually came from here. a number of the guessts on our show, we were all talking about this a week ago. >> sure. >> as david and jeff were asking me, i said of course, the first thing you do in an investigation, i want to go back and see if i have any other examples. we started going back to see what happened with the air france crash back in 2009. this map, it came from the safety report that came out afterwards, this is a map showing all of the debris that was floating after the airplane crashed. different area, obviously, compared to the indian ocean. >> we should point out, we figure that this area from side to side is about 300 kilometers. are you surprised that we

haven't spotted any field this big? >> here's the critical point, look how tight the circle is. people knew where to look. >> this is from air france. >> right. let me caveat a little bit. this is taken by a u.s. satellite. it's actually looking now for the missing malaysian airliner. >> sure. >> in hindsight of course, we can go back and say there's an object here that lines up with the debris map. >> and it was debris. >> we can start coming up with a being fingerprint of what aircraft debris from the ocean looks like on a satellite. >> you're pretty comfortable seeing these french satellites and thai satellites of debris field. we don't know definitively that -- because we never got to them. >> it looks like objects. we have been unable to conclude

they were from the missing malaysian airliner. >> that sure looks a lot like what we've seen over there. >> now we can start looking at this more carefully. we have a much greater confidence that this was part of the aircraft. now you have something to train analysts with. this is all part of that process you have to go through to learn some of those lessons from the past. one of my colleagues was on a couple nights ago and he said the same thing. if we don't learn that lesson, it's just an observation. >> thank you so much. really great information. >> coming up next on "new day," is an apology enough. mary barra is about to testify on capitol hill. the editor and chief of popular

mechanics magazine is going to be joining us live with his take. the was a truly amazing day. without angie's list, i don't know if we could have found all the services we needed for our riley. for over 18 years we've helped people take care of the things that matter most. join today at angieslist.com

it could be the biggest moment in the short time that she has been ceo of general motors. she goes before a house committee to apologize again for the recall of millions of cars, vehicles for faulty ignition switches a flaw linked to at least 13 deaths. let's talk about this and the challenge ahead for gm. jim megs, thanks for coming in. i have a million questions. this is a very big day for gm, mary and the families, victims who want answers.

one of the questions mary will face, you can be sure, how and why did it take gm to order the recall? is there a way for her to answer that? >> it's going to haunt them. it looks like they were dragging their feet from the beginning. they were aware of some kind of problem. if you put yourself in their shoes in early days they might have thought it was a quality a problem more than a safety problem. no question about it, this looks bad they moved slowly on it. they let the recalls dribble out in a couple of stages instead of taking care of it at once in an open way. >> recalls are unfortunately nothing new and happen to almost every company a. for some reason, this seems more significant. seems to be more to it. you tracked this and watched more loesly than most. what do you think? >> recalls happen all the time. companies get past this. this is similar to the ford explorer recall back in the 90s

where this was a much more significant safety problem involved. it seemed to take too long to do the recall. gm is facing a similar kind of backlash to this problem. >> how do you think mary bara has handled this to this point? she'll be in the hot seat. what we can see from testimony, she will not answer the question how did you get here. she'll focus on going forward. >> she'll try to focus on that. she's a brand new ceo. i think she's handled herself well so far. she's appointed a new vice president for safety. she's launched -- >> is that real? do you take that as a real change? >> we'll see. too soon to say. >> okay. >> sounds like a good step. appointed an outside investigator to go back and look at this problem in a transparent way. so she's taken good steps and

coming clean with the all inclusive recall finally i think is also an important step. so the fact that she's a relatively new ceo helps her. she is a gm lifer. part of the criticism of gm over the years it's a sort of bureaucratic company. maybe you see that in the history of this problem. they were trying to fix hit behind the scenes instead of getting in front of it. >> one of the things they'll absolutely be looking at some point if not now, the allegation back in 2006 this part, this ignition switch, it was redesigned. the allegation is that it kept the same part number, same serial number. that sounds a i little inside baseball. that is important. >> if at last true they tried to improve the part or solve the problem without really disclosing it by changing the part number, that really does not look good at all. >> absolutely not. so in the end, we had the family members of a victim on earlier

in the show. they said clearly victims believe gm in this situation put its bottom line, put the look, expense and cost of recall ahead of the safety of customers. how does gm handle that? >> that's the toughest question for any company. you know, the hard fact is, companies make decisions about quality and safety all the time that have a financial element. you could make a car completely safe but it would cost $200,000. once a problem is exposeed and you see there's accidents, not to deal with that agressively, i don't think people will get past that. now especially now that it's a public issue. they could have fixed the problem sooner. i don't think there's any way of getting around weather. >> you really can't. the question of why did it take you ten years to order a recall? if they don't have an answer, that will absolutely hang over

them going forward. jim, will bring you back on. want to get your take later. thank you very much. >> chris? >> that's a story we'll stay on kate. let's take a break now. when we come back on "new day," we have the official transcript with new last words of the missing malaysian flight. they also reveal the flawed investigation. we'll take a look at all angles coming up. when he was there 118 days. everything that you thought was important to you changes in light of having a child that needs you every moment.

i wouldn't trade him for the world. who matters most to you says the most about you. at massmutual we're owned by our policyowners, and they matter most to us. if you're caring for a child with special needs, our innovative special care program offers strategies that can help.

(dad) just feather it out. (son) ok. feather it out. (dad) all right. that's ok. (dad) put it in second, put it in second. (dad) slow it down. put the clutch in, break it, break it. (dad) just like i showed you. dad, you didn't show me, you showed him. dad, he's gonna wreck the car! (dad) he's not gonna wreck the car. (dad) no fighting in the road, please. (dad) put your blinker on. (son) you didn't even give me a chance! (dad) ok. (mom vo) we got the new subaru because nothing could break our old one. (dad) ok. (son) what the heck? let go of my seat! (mom vo) i hope the same goes for my husband. (dad) you guys are doing a great job. seriously. (announcer) love a car that lasts. love. it's what makes a subaru, a subaru.

a transcript has absolutely no clueses of criminal act hit. >> breaking overnight. we have the transcript from the malaysia 370 from air traffic control. the plane's dramatic left turn is now considered a criminal act. massive recall. another million gm cars recalled overnight, more than 6 million this year. more than a dozen deaths blamed on the problems the company's a ceo on capitol hill today. should they have ordered the recall sooner? breaking news. u.s. close to a deal to release jonathan pollard, the american convicted of spying on israel.

your "new day" continues right now. this is "new day" with chris cuomo, kate bolduan and michaela. good morning once again. a shakeup this morning in the final words and who spoke them from malaysia flight 370. transcripts show malaysian officials gave wrong information weeks ago about the last communication before the plane vanished. malaysian officials now are saying they're not sure who was talking that the moment. but they're comfortable saying the plane went down because of a deliberate action in the cockpit. jim is in kuala lumpur. help us explain how officials came to conclusions now in our fourth week. >> reporter: kate, we have to look in the context, it's not

just malaysian investigators. it's the international team on the ground that apparently concurs it was somebody acting inside the cockpit deliberately maneuvering the plane. most is coming from the radar data. not just the turn but what the plane did, what course it set, how it flew back over the malaysian peninsula. we've already got the transcript. it cleared up some inconsistencies. breaking this morning a copy of the transcript from flight 370 confirms no one in the cockpit ever said all right. good night. instead the final voice transmission at 1:19 a.m. actually was, good night malaysian 370. for weeks malaysian authorities said all right. good night were the final words before they lost communication.

the rest reads like a normal cockpit transcript. someone saying good day and good morning while the plane was taxiing. during the flight's takeoff at 12:42 a.m., someone said departure, malaysian 370. about 15 minutes into its flight, another voice transmission. malaysian 370 maintaining flight level 350. then words good night malaysian 370. this as malaysian government sources tell cnn they're creating the plane's sharp left turn as a quote, criminal act, carried out by one of the pilots or someone else on board. when we look at that evidence, when we look at the radar records and get a chance to see that, we'll understand better why they're making a conclusion about this being a criminal act. back to you.

chris? >> this is becoming an act ifr example of why disclosure is often in the best interest of an investigation. jim, thank you for reporting. meanwhile 11 planes and nine ships wrap up another day of searching. new information are coming from the report suggesting poor communication sent search crews to the wrong part of the indian ocean for days. we have paula covering that in australia. paul la? >> reporter: we spoke to authorities today. they didn't deny what happened. what happened for days as you say they were in the wrong place. why? two separate teams during this investigation just failed to coordinate with each other, communicate with each other. that led to so much precious wasted time. having said that australian authorities and head of coordination now, an gus houston says we're turning the page on this, have a coordination effort

and giving this all we have. chris, i was struck by the fact this retired chief of the military is saying one of our priorities is to hope that coordination wourks in the family's best interest to get the disclosure they've been looking for. >> the word struck is the one we have to play off mow. let's bring in david sousi and is mary schiavo, an attorney that represents families after airplane disasters. >> you have a contract mary where i have to list all those things every time? >> that's a long intro. you can shorten that. >> you're too qualified for this. >> let's do a quick answer session here about what matters and what does not. david starting with you, that the language is different from what we heard before until now. that fact, impressive or no?

>> i think it has impact on the confidence of what information we are getting. that lowers my confidence level in the information we're getting. >> confidence in the investigation relevant. mary, the actual language distinction, relevant or no? >> not as relevant as now they're changing who they think spoke the words. that's significant to me. >> the wall street journal reporting because of delays in putting out information and what was put out to which part of the team, it led to a delay in the search. is this something to be expected or is it specific to how this investigation is being conducted. david? >> i think specific to this investigation. there's not a point in looking backward. let's move forward. >> mary, the idea of it being a criminal act a. investigators believe it was a criminal act a. base whoond we know what is released from the information, do you think there's a legitimate basis? >> there's no facts or evidence we know of.

i like facts and evidence if you say there's a crime and launch a criminal investigation. what's occurred since they don't have another explanation, they say it has to be a crime. you usually need evidence for that. i don't see it. because there's no evidence it doesn't mean there's a crime. >> you backed off the human interaction idea. is there presumption of innocence when you do something like this. leave the pilots and families out of it until you have reason to target them? >> my background is faa. i don't do security investigations. you have to move the facts to move forward. mary pointed out there's no facts pointing to a criminal investigation. those facts if proving a criminal investigation are by themselves to be kept under wraps and not supposed to be released. in that respect, i don't expect we would va information showing it was criminal. that would have been withheld. >> good twist.

do you believe the reason we're not hearing things is because they're keeping them because they're in criminal context? do you think that's legitimate explanati explanation? >> absolutely. >> that's interesting. >> mary, do you think the lack of disclosure is about incompetence or being proprietary when they don't need to be to disadvantage of families and really about the integrity of a criminal investigation? >> no, i think it's more propriety. the criminal investigation would include things like interrogation of people as to what they knew about the pilot and when, interviewing everybody at the airport, shippers that put things on the plane, interviewing colleagues of the pilot. those things you never see. they're protected in the u.s. the transcripts which they wouldn't release to family members, i think it's proprietary. there's nothing that gives hint of a crime.

>> david, what makes you think they know things their not telling everybody else because they're conducting a criminal investigation? >> because i've done them before. we had one investigation where there was a murder on board the aircraft, someone brought a hammer on board and took the pilot out and killed himself and the pilot together. that was a criminal investigation. we couldn't release information even to families begging for what happened. we couldn't release until after we determined the criminal investigation was closed. >> wouldn't you say that? >> absolutely. that's a great point. that's exactly what i find fault with the malaysian government. if you can't, tell them. draw the line in the sand. it puts everybody at ease. there's nothing secret going on. this is the way we do it. that hasn't been done from the beginning. >> mary, do you believe action or inaction have delayed finding this airplane?

>> i do unfortunately. i'm going to say out of inexperience or lack of coordination. i don't believe anybody would try not to find the plane. i believe it was a bit of a coordination problem. to do a parallel after september 11, 2001, united states had a great difficulty coordinating investigative bodies. we had a lot that remained secret for a while on the criminal investigations part, sure. >> last question to you david. how -- i'm trying to find the right way to insult myself. my fascination with what was known and didn't disclose it. garcia, the big surveillance place in the area the plane went, how unreasonable is it for me to say there must be information they haven't given out because they're in the surveillance business and this plane would have been seen? >> not out of question at all.

we needed information. it took me a year to get the information from them. we had a picture of the aircraft on the satellite radar that was going on constantly around that area. it took -- i had to pull teeth to get information. >> right. there's a difference in cooperating in the effort and wanting to share information. chinese were slow, thai were slow. it's a legitimate question. >> david, mary, thank you for joining us. let's look at other headlines. a lot of news for you. the white house says obama care went better than expected. sign up ended at midnight. the administration says likely 7 million have enrolled. strong criticism of the post

9/11 enhanced interrogations in the senate report. the washington post reporting the agency misrepresented the program to congress, justice department and public. the high level of obtain tees was the only way to obtain information to plotter error plots. they'll vote later this week to declare identify the report. tightening sanctions on russia. there are report ofsz whether russia plans to pull thousands back from the germany border. putin made that statement in a call with merkel. nato has no evidence of that happening. the death toll is rising from the catastrophic landslide in washington state. crews continue the difficult task of finding 22 still missing or unaccounted for. authorities have identified 18

victims including this baby. the body of her grandmother was found just a few feet away. heartbreaking story. so much heart break in washington state. >> everyday something more. >> keep them in your thoughts and prayers. >> absolutely. thank you michaela. let's take a break. jonathan pollard once serving a live sentence for spying on israel could be released in days. why? could this be an attempt to stall the middle peace a talk as? we'll talk about that coming up next.

you really love, what would you do?" ♪ [ woman ] i'd be a writer. [ man ] i'd be a baker. [ woman ] i wanna be a pie maker. [ man ] i wanna be a pilot. [ woman ] i'd be an architect. what if i told you someone could pay you and what if that person were you? ♪ when you think about it, isn't that what retirement should be, paying ourselves to do what we love? ♪ paying ourselves to do what we love? transferred money from his before larry instantly bank of america savings account to his merrill edge retirement account. before he opened his first hot chocolate stand calling winter an "underserved season". and before he quit his friend's leaf-raking business for "not offering a 401k." larry knew the importance of preparing for retirement. that's why when the time came he counted on merrill edge to streamline his investing and help him plan for the road ahead. that's the power of streamlined connections.

that's merrill edge and bank of america. live in the same communities that we serve. people here know that our operations have an impact locally. we're using more natural gas vehicles than ever before. the trucks are reliable, that's good for business. but they also reduce emissions, and that's good for everyone. it makes me feel very good about the future of our company. ♪

welcome back to "new day" everyone. breaking news. cnn has learned u.s. could release a former intelligence agent convicted of spying for israel in the 1980s. jonathan pollard has been serving a life sentence. that's been a source of tension between the u.s. and israel for years. this move would be a reversal of decade long u.s. policy and would come as a way to save stunted middle east peace negotiations. let's bring in the host of the gpn to talk about this and more. this has been in the headlines and out and discussed for years. what does this say if this is a real possibility. what does this say about the israeli palestinian peace talks? >> that's pretty log jammed if this is the kind of session it would take to get it jump started. as you say kate, five u.s. presidents have turned down the requests of israeli governments to release pollard.

i think it was the last time when netanyahu was president in the 80s. he pushed hard with bill clinton. the cia coordinator threatened to resign if he was released. three directors were saying this is the most serious breech of security in many, many decades. so i think the intelligence community takes this very seriously. this is somebody that spied on the united states out of conviction, out of money, all kinds of reasons. he was making $50,000 a year doing it. it's a big, big deal. the reported concessions of the israeli and palestinians are small. it's a prisoner release and promise by the israelis they would show some restraint on the settlement activity,

construction of new settlements. doesn't strike me -- again talking about what is reported not what is confirmed. doesn't strike me as right now as worth this enormous shift in united states policy. >> what are you hearing from your sources this is more likely a sure thing or something floated out as a trial balloon to see what the uproar is? >> my sense is it's more than that. they have given details what it would take. in fact over the last two days that is what john kerry has been doing. he was in europe, broke the trip short, went back to middle east. this is what he's negotiating with prime minister. >> now what john kerry is focussing on in brussels is talking with nato allies about what to do once again about the ukraine and what's going on with

russia. what do you make of the fact vladimir putin reportedly called angela merkel and said he was open to pulling back troops on the border? at this point how do you trust him? >> you can't. he's trying to make a deal that gets him the best case scenario. the best case for him is he keeps crimea. most important, he keeps ukraine off guard and feeling like it can do things that would mesh with russia. and he gets relaxation of sanctions. that's the try fecta if you will. this is spooking the russians. the unlimited sanctions are in place now reportedly they are in

place because of the annexation of crimea. unless putin gives up crimea, it's tough to see this set of sanctions being overturned. he's trying to play a game now, says i've got what i want now i promise to be good. you guys relax. >> there's no way they're going to act first and believe you second. >> angela merkel is a tough lady. she's slow to act, but when she does, she stays tough. >> to your point t russian foreign minister issued a statement warning ukraine about the joining nato. about the discussion of it, political communications and led to a headache in the relationship between nato and russia. it makes you wonder. they're meeting once again in brussels. what can nato allies do to change the dynamic here?

they keep talking. russia seems to hold on. >> russians are more spooked by all this -- that statement you read tells you. actually ukraine is not on track to be a nato member. what they see is something you and i talked about before. putin got crimea but losing ukraine. he sees ukraine slipping out of his grasp. they're warning ukrainians don't get close to the european. the actions that putin did that looked like a master stroke have caused it to be very difficult for him to retain influence in ukraine. that statement is an expression of it. >> his chess moves might not be moving in his direction. you're right about our reporters. >> chris? >> let's take a break. here on "new day," when we come

back, the search for flight 370 coming up empty. more questions than answers. will searchers will find the missing jet? we're watching the the gm story. the ceo about to be grilled on capitol hill. lives are already lost. can gm come back from this? is it just the beginning. saved 760 bucks. love this guy. okay, does it bother anybody else that the mime is talking? frrreeeeaky! [ male announcer ] bundle home and auto and you could save 760 bucks. alright, mama, let's get going. [ yawns ] naptime is calling my name. [ male announcer ] get to a better state. state farm.

[ matt ] the only thing better than the smell of fresh-cut grass is the smell of perfectly level, fresh-cut grass. that yellow seat's my favorite chair. [ kathleen ] you want to find a john deere dealer? just set your gps to tractor expert. [ jim ] when my grandson grows up, it's his. but it's all mine now. [ male announcer ] that's how we run, and nothing runs like a deere. now get $400 off all john deere four-wheel-steer lawn tractors at a dealer near you. all john deere four-wheel-steer lawn tractors at your ford dealer think? they think about tires. and what they've been through lately. polar vortexes, road construction, and gaping potholes. so with all that behind you, you might want to make sure you're safe and in control. ford technicians are ready to find the right tires for your vehicle. get up to $120 in mail-in rebates on four select tires when you use the ford service credit card at the big tire event.

see what the ford experts think about your tires. at your ford dealer.

time now for the five things you need to know for your "new day." a change in the flight words of flight 370. someone in the cockpit said good night malaysian 370. no con fir natifirmation on who words. enrollment for obama care could top 7 million. we are with the gm ceo on questions. the company issues another major recall. the u.s. could release a convicted spy within the next two weeks as part of negotiations over restarting

mideast peace talks. former intelligence analyst jonathan pollard has been in jail nearly 30 years. he was convicted of passing secrets to israel. congress expected to give final after profl today to financial aid for ukraine and tighter sanctions on russia. this is conflicting reports of russia reporting to withdraw troops from the border. chris? >> 2.6 million cars world wide recalled. why? 13 deaths to start with. the most significant number might be ten. ten years. that's how long general motors knew about the serious ignition switch in some of the models. the ceo of gm will be on capitol hill in hours to answer questions. joining us the highway safety

administration, mrs. joan. thanks for joining us. >> sure. >> let's look as if we are in the courtroom. let's begin with this. when looking at gm, is it fair to say you can't stop with gp. nitsa knows companies balance safety and money. this has happened with a lot of companies a long time. it's a systemic problem. let's look at government first. fair krit simple? >> very fair. it has to be a regular lay tomorrow. unfortunately in this case it wasn't. it kept delaying and trying to get more data. it was a design defect and should have acted in 2007 when first recommended by some of the engineers at the agency. >> now is it fair criticism to say the reason nhtsa didn't act is because politicians know

about the car companies, they let companies measure safety against what it cost them to fix defects? >> yes. that's why we need changes in the law. fred upton, chairman of the committee worked on changing the law 15 years ago. it needs to be updated and changed again. i hope people take a leadership role in doing that. the agency is grossly underfu underfunded, very secrecy. we need criminal penalties and higher civil penalties so that the auto companies are deterred from refusing to do recalls if a corporate executive might go to jail, they're going to pay more attention to protecting the public and lives on the highway. >> is this an example of companies using money and lobbying to get what they want from government and escaping liability they shouldn't have been able to? >> i think where they use their money and power was keeping the

law waex. that's why we need the law upgraded and stronger. i think that in terms of their relationship with the nhtsa they didn't give information. they ought to be penalized. i think they will be. there's a requirement in the law they have to notify the agency within five days if they think there's a safety defect in their vehicle. delphi the supplier of this ignition switch told general motors it didn't meet specifications back in 2004. yes, i think it did use oomph and didn't give the information it should have to the department of transportation. >> i think the big issue is the serial number. if it is true they fixed the switch but kept the serial number the same, doesn't that go past ordinary practice of how to cover up situations and become something that could be

criminal? >> well, i don't know whether that was a mistake or whether intentional -- >> if it were intentional? >> if it were intentional, definitely. if it were a mistake, delphi told gm the part they were using, the switch, did not meet specifications. gm then in 2004 should have taken action to upgrade that switch. none of these deaths probably would have occurred. >> is it safe to assume the reason gm did not take the steps because they looked at tables with people good at math and using compute rs and said this is going to cost a lot. let's wait and see and pay down the line. >> we don't know that for a fact. gm said the reason they weren't going to do a recall because it

wasn't a good business decision. that implies a cost benefit approach here. we don't know for a fact yet. >> if it comes down the road thats that what was going on here and that's what we've seen whether toyota or fire stone or back to the pinto with the exploding gas tanks. isn't it time this changes where people don't count as much as profits? >> it is time for changes. i hope fred upton will take a leadership role in making shooir the statute is upgraded so we don't have this happening again. it will be increased funding for department of transportation and openness that the public can oversee what the government is doing and be tuned in so the spotlight shines on them at all times not just occasion like now. >> the sanitizing light of

scruti scrutiny. did you ever tell people when you were in position of power, there's shady stuff going on with these companies? people are going to lose lives because these companies want to make money. did you tell people? >> i did do that. >> what was the response? >> well i had a lot of power and used my power. i was the cop on the beat. i think that's the role the department of transportation has to take. it's not a popular role. when your lives of public are at risk. in the pinto we rushed to do that recall. they resisted like mad. i think we had very minimal penalties then. it didn't make a difference. it was up to $800,000. we didn't have the power. now the u.s. attorney and justice department fined toyota $1.2 billion. that really does make a difference to a company. i hope that more power will be

given to this agency in that regard so that we will not see this kind of thing again. >> it does. if we've learned lessons from the problem with the financial market and last recession/depression, if you don't think you're going to jail, if it's just money and you're a corporate person, you'll find a way around it. joan claybrook, thank you very much. appreciate your perspective. >> thank you. kate? >> coming up next, as the search wears on, a look at life saving lessons coming from flight 370. what can we learn from the mystery? we're going to look at amazing technology we have that could make us all safer in the future. y as we can using solar. at nig when it's cloudy, we use more natural gas. this ensures we can produce clean electricity

whenever our customers need it. ♪ i missed a payment. aw, shoot. shoot! this is bad. no! we're good!

this is your first time missing a payment. and you've got the it card, so we won't hike up your apr for paying late. that's great! it is great! thank you. at discover, we treat you like you'd treat you. get the it card with late payment forgiveness.

welcome back to "new day." it has been 25 days since flight 370 disappeared. the search carries on without a single piece of confirmed debris yet coming from that plane. today we're getting the newly released transcript between the pilots and air traffic controllers before the jet vanished revealing the final words from the cockpit were not "all right. good night" as we all thought as malaysian officials had thought. instead "good night malaysian 370." now joining me, who importantly in this regard helped for air france flight 447. let's talk about this search

area. it has been refined over many days. it's important to see how much the search area has moved. the white area is where it began. then we move to this red zone where pit has ended up, where it's become. it makes you wonder -- we're not experts in this -- is this common to see such a shift? >> yeah, you will see search areas shift as they're trying to follow the data. the search area should be drifting with with the supposed wreckage. the shift gives information they think it's located further north. >> the fact the shift came so many days into this search, does that serve as a concern to you? >> it's a little disturbing. you hope they had done the thorough analysis from the beginning. apparently somebody went back and looked at radar data and decided to read more into it. they're trying to get there before the time runs out.

>> as a point of comparison, let's show voiewers the size of the search area. you see it there. that yellow piece in the middle, that's the search area for air france flight you were involved in. the search area was some 5,000 square miles. we're talking 120,000 square miles. that shows what a big problem we've got right? >> that's the reason we haven't gotten the ping locaters in the water yet. they only see one to two niles to listen to the bea con. where would you put them in the 100,000 miles? we need to narrow down the size before we start that phase of the search. >> how much more refined do you need that, down to minimum of 5,000 square miles like air france was narrowed down to? >> 5,000 would be great at this point. we were looking at an area much smaller. the 5,000 miles was the entire

circle. we were looking within smaller areas within that. it's not ideal to even search 5,000 square miles. that's many years. >> from your expertise, how do they accomplish that. we don't have as much data as with air france flight. is there deep searching things to be brought in to narrow this down? >> you take data on where the aircraft was going, endurance. you trooi to narrow down further by doing surface search and then narrow with beacon detock tors. it's a funnel. it funnel nels you down to a tight area so you're not searching everywhere. if we miss the beacons we're going to skip the step.

we'll go to wide area search with surface scanning down to submersibles, unmanned vehicles. it really cuts our kans chances of being successful. >> then it comes down to luck. >> we don't like to use the word luck. >> obviously not. we talk about how the currents have played in this and could have moved the debris. then you have the winds that play into this. how do these combine and why is that so important to consider? >> an object drifts in the ocean subject to two things. the currents obviously carrying it skpchlt depending on how far out of the water it sticks there's the concept of winds driving it like a sailboat on top of the water. >> currents and winds are not necessarily working in the same direction? >> no. they are counter right now. depending on how high out of the water the object is riding, it's leeway or combined effect of those things could be different

than just currents. you have to consider that. >> yet another factor. they said over the days we've been trying to find this plane, these objects could have traveled hundreds of miles. just talking currents doing that. then add in factor of winds. it could go further in other directions as with air france. >> it adds more uncertainty. >> thank you very much. very helpful. it shows what a huge challenge they face out there. chris? >> all right kate. little change of topic here. the bite from a small black fly is infecting millions with a disease that can lead to blindness. president jimmy carter's leading effort to treat and wipe out the disease completely. it's possible. it's this week's impact your world. take a look. >> even at age 89, jimmy carter still campaigning. this isn't political. it's a medical race against time to stop a disease called river blindness.

>> this is one of those diseases that is undertaken. not many want to fool with it. it affects hundreds of millions of people. it's a disease caused by the sting of a black fly that breeds in rapidly flowing water. >> it has affected millions in latin america. it can take the victim's sight. >> since then we have treated 174 million times in latin america and across africa. >> thanks to the efforts by the carter center, river blindness has been almost wiped out in latin america. >> to go to villages and see them a flikted in a horrible way and know that disease doesn't need to exist there because it's been eliminated in richer countries top. start a treatment program and go back later to see the disease is gone. the people have a totally

transformed life. those are great dividends to be derived from small investment. >> great to give attention to the president for these efforts. certainly needed. let's take a break here now on "new day." when we come back, why are we still looking for black boxes at the bottom of the sea? why can't they stream data back? isn't that what technology is all about. guess what? technology is in place. they're not doing it. we're going to tell you about the high-tech search for flight 370 is exposing.

♪ "first day of my life" by bright eyes ♪ you're not just looking for a house. you're looking for a place for your life to happen.

welcome back to "new day." while search teams continue to scour the indian ocean looking for flight 370, many are asking what this disaster could do to change the aviation industry. let's bring in analyst jeff wise. really good question. there's things we have got to learn and look at. let's start with invasinovation that could be done to improve communications and also data right? >> yeah. >> let's talk about that. on the ground, what could be done to prevent the disaster from happening again? >> you know, the problem is not so much preventing the disaster at this point but knowing what happened. what was the disaster? what was the problem? >> the idea of someone on the ground monitoring what's going on in the aircraft, satellite or radio broadcast, this is already happening. >> this technology exists? >> the technology exists.

you've got rolls royce, the manufacture who made the engines on the plane. they're looking all the time continuously monitoring the performance of engines. i had pilots tell me they were fly along and got a message from the dispatcher saying you're going to have a problem in five minutes with your engine because it's monitored. this is not in case someone steals the plane. they want to know how it's performing. >> issues there obviously cost right? >> we've heard about acars. there's different levels depending on how much money you want to spend. when we lost 447 they were getting minute by minute updates. malaysian was getting every half hour. it's cheaper. >> the other idea is real time data streaming. again, some of this technology is being sent right now in bits and bites, not continuous right? >> right.

the problem once you're over the ocean, you're no longer in range of ground based radio transmitters. then you have to go to satellite. it was equipped for that. unfortunately acars had been turned off or failed. we can imagine the situation in which this data is automatically transmitted. there were automatic pings we heard about. the engines increased the data. increase the size of the pipe and send more data. >> i'm going to play devil's advocate. you've got thousands of flights around the globe updating information. isn't that going to be a sea of information to dig through? >> you'd think so but this is the way the future is going. a few years ago it would seem ridiculous to stream netflix. pipes are getting bigger. this is the way it's going to go. >> let's move on. perhaps this is the one that's going to get people talking. the human factor.

you say remove the human factor and lean heavily on tech. with situations like 370 arguably we don't know what happened -- >> right. this flight might excacceleratee trend. these systems are so redundant it's a fact the most unreliable part of the airline system is human beings. look at 447 and this assumed to be an intentional act. >> on the flip side. my computer goes down. there's software bugs and availabilities to technology. it's not always safe. >> if you look at problems where they're actually happening, technology can go wrong, but human beings weren't designed to do this. we're adaptable and good at taking on tasks. if you look at getting down to

zero accident rate which the faa wants to do. they want planes to never crash. it's hard to have the evolve ed monkey in the cockpit. >> you think that's in my live time? >> there are people on the ground running them. this is the way technology is going. the faa is already adapting air space to be amenable to having drones flying along side humans. >> in my lifetime, i don't think so. jeff, thanks for having you. >> let's take a break. when we come back, if there's one place that needs the good stuff, it's washington state. i hope you've been watching what's happening out there. mudslide rescuers get an unlikely boost from a pair of kids. you'll want to see this. it's the good stuff.

at your ford dealer think? they think about tires. and what they've been through lately. polar vortexes, road construction, and gaping potholes. so with all that behind you, you might want to make sure you're safe and in control. ford technicians are ready to find the right tires for your vehicle. get up to $120 in mail-in rebates on four select tires when you use the ford service credit card at the big tire event. see what the ford experts think about your tires. at your ford dealer. [ male announcer ] when fixed income experts... ♪

...work with equity experts... ♪ ...who work with regional experts... ♪ ...who work with portfolio management experts, that's when expertise happens. mfs. because there is no expertise without collaboration.

it is time for the good stuff. if there's any place that needs it, it's oso washington. why? well because we know the death

toll is terrible because of the mudslide. now 24. 22 still missing creating fear. obviously that number may go up. this is why this is a part of the good stuff. emergency workers got a surprise in the form of 7-year-old talan and his 6 year-old sister ayna. they visited the scene with special guests. >> a lot of money. >> i decided to give to the people that needs help for the mudslide. >> they are precious and perfect in their gesture. they brought their piggy banks. it was their own idea. officials say the money actually is going to buy boots for first responders. it was already a much bigger gift. take a listen. >> we have been given so much this whole week, and to see that it's instilled in children to

give and help when people are in need, that's made our community great. >> how beautiful. >> the need is tremendous out there. the situation far from over even though it is fading from the headlines. we'll stay on it. that's why those two kids are the good stuff. a lot of news this morning. let's get to mrs. carroll costello, human manifestation of the good stuff. >> wow. thanks so much. have a great day all of you. "newsroom" starts now. good morning. i'm carol costello. thank you for joining me. we begin with new developments in the search for missing malaysian flight 370. a source telling cnn the plane's sudden turn off course is now treated as a criminal act. for the first time we're learning what the cockpit said to air traffic control before the plane