give and help when people are in need, that's made our community great. >> how beautiful. >> the need is tremendous out there. the situation far from over even though it is fading from the headlines. we'll stay on it. that's why those two kids are the good stuff. a lot of news this morning. let's get to mrs. carroll costello, human manifestation of the good stuff. >> wow. thanks so much. have a great day all of you. "newsroom" starts now. good morning. i'm carol costello. thank you for joining me. we begin with new developments in the search for missing malaysian flight 370. a source telling cnn the plane's sudden turn off course is now treated as a criminal act. for the first time we're learning what the cockpit said to air traffic control before the plane vanished.

malaysia airlines has released the full transcript of the plane's final communication. here's what we know. the jet's sign off was not all right, good night. instead good night malaysian 370. at 12:26 a.m., air traffic control, ams 370 welcome over to ground. cockpit ams 370, good day. at 12:40 a.m. the plane gets the go ahead for takeoff. air traffic control 370, 32r cleared for takeoff. good night. the cockpit 32r, cleared for takeoff. ams 370, thank you. bye. 1:19 a.m. the last time anyone would hear from the plane. air traffic controlle. malaysia 370 contact, o chi minh 120.9. good night. cockpit, good night malaysian

370. >> it's unclear who said the last words. jim clancy has seen the transcript. tell us more. >> reporter: carol, you look at this and it really stands out. what this transcript shows us is that the conversation between the control tower and that cockpit of flight 370 was entirely routine. this transcript while it doesn't break new grounds may actually add to the mystery. it does clear up inconsistencies. watch. >> breaking this morning a copy of the transcript from flight 370 confirms no one in the cockpit ever said, all right. good night. instead the final voice transmission at 1:19 a.m. actually was, good night malaysian 370. for weeks malaysian authorities said, all right, good night were the final words said before they

lost communication. >> the rest reads like a normal cockpit transcript. someone saying good day and good morning while the plane was taxiing. during the takeoff at 12:42 a.m., someone said "departure malaysian 370." about 15 minutes into the flight, another voice transmission. "malaysian 370 maintaining flight level 350." then the final words recorded "good night malaysian 370" as sources tell cnn they're treating the left turn a criminal act by someone on board. >> they're not using the transcript to come to the conclusion there was a criminal act, that someone was deliberately maneuvering the plane. what they're using for that are radar record, military or primary radar that tracked the

plane after the transponder was turned off. it showed the plane leaving the south china sea heading in the direction of the indian ocean just 90 minutes after take off from kuala lumpur. flight 370 we learned a few details today. we have actual facts that we can read we can touch, but the mystery of what happened to that air ship is still very much uninvolved. carol? >> that much is clear. jim clancy reporting live from kuala lumpur. all this happening as the ship, ocean shield, is chugging toward the search area with the wing detector. we're less than five days before the black box locater battery beginning to die. search crews have until this weekend to detect the underwater pinks in the area the size of new mexico. will ripley has more on what it will be like for those searching for that airliner in the middle of the indian ocean.

>> reporter: we have moved about 12 miles off of shore here in the indian ocean to give you a sense of with what the weather conditions can be like. believe it or not, this is considered a clear day. we have swells, waves. you have to hold onto something on the boat just to stay standing. captain ray ruby, i can't believe this is a clear day. >> you saw last night like glass. this is a normal day. i feel sorry for guys heading to the wreck zone. we're at idle running five knots. those are punching this 15 knots. every wave is straight over the top. >> reporter: even for a large ship? >> it will be over the top three times the speed we're doing. >> reporter: how large are these waves? >> these are a meter and a half with wind chop on top. not bad. when the guys get out further,

they'll be up to five to six meter waves plus swells. >> reporter: literally weaves the size of many buildings here. you certainly have to hold on, dealing with windy conditions as well. imagine if there were a storm move in. all the sudden a visibility drops to zero. you could have a swell you couldn't see in a matter of seconds. this is the condition they're facing moving towards the search zone. >> wow. as the ocean shield continues the journey, a new report raises question of whether search crews wasted crucial time because of poor coordination. according to the wall street journal, search teams were looking in the wrong place in the southern indian ocean up to 72 hours. paula newton is live in perth, australia with more. good morning. >> reporter: good morning carol. you wonder how that happened.

it was lack of coordination. it sounds pretty simple. in the end it turns out to be complicated to get two teams to narrow the area where the flight may have gone down. they didn't talk to each other. that was the report from the wall street journal. speaking to australian authorities, they didn't deny facts saying they want to turn the page now. i spoke with former chief of defense staff here in australia. the chief coordinator for everything on the ground and in the sky in australia. he says he's never seen a search this challenging. at the same time he had a sobering thought about what happens now. >> we need to pursue the search and continue to do that for some time to come. but inevitably i think if we don't find wreckage on the surface, we're eventually going to have to in consultation with

everybody who has a stake in this, review what we do next. >> reporter: you know, you're going to be on this search week after week after week. when we start settling into months, and make no mistake, no matter what happens this will go on months more. he says can this effort be sustained if they can't pinpoint more of an accurate picture of what happened to that flight? most telling me to be a re realistic search for a black box, the search zone has to be a thousand times smaller than now. carol? >> malaysian authorities still insist the movements were consist end with a deliberate act. someone with experience turned that plane around. as to who uttered last words to air traffic controllers, investigators say they don't know. former faa inspector and tom

fuentes former fbi director. good morning gentlemen. >> tom, a to rensive investigation will determine who said last words. >> they're hearing the recording of what was said. they should have people to tell you which of the two was on the radio. although regardless of who it was, it may not make that dig big of a difference. it's a pilot's choice to decide whether to let the co-pilot handle the radio while he flies the lane or take the road for the last good night. we don't know that. they certainly should now. >> i'm asking you that question because initially they said it was the co-pilot's voice. other aviation experts told me it doesn't make a difference whether the pilot or co-pilot signs off.

now malaysian investigators say they're not sure it was the co-pilot. what changed? >> what changed is their interpretation and message of what exactly they heard. i think that they just continue to shoot themselves in the foot when it comes to discussing any aspect of this investigation. there's no excuse for this. they knew day one or should have known day one who made the broadcast, what was said, what was the exact transcript. in this country and the u.s., we release that transcript almost instantly. then later the actual recordings get released in time. you know, by withholding it and creating this confusion and misinterpretation and misstating what was said at the end, they've added to a already confusing situation that didn't need to be further screwed up. >> in light of that, how can they be sure that the deliberate turn of the plane was a criminal

act? >> i don't know how they can be sure. they've been saying that from f the beginning. when that came out first four or five days in the investigation, they said we believe human hands turned the plane. they felt what they had was sufficient cause to go into the pilot's homes and remove the computers that's been in the analysis ongoing. i know from the beginning of the investigation, they treated it as a criminal investigation regardless of what label they gave it publicly. that's been ongoing since the first night the plane disappeared to today. they haven't previously discovered anything credible that's derogatory about either pilot, but the fact they've been conducting as investigation on the police side, that's been ongoing 25 days. >> question for you david.

the investigation says it was a deliberate act to turn the plane on the radar. could a software problem be to blame in a different boeing 777 crash landed in san francisco. pilot error came into play in this case but so did inconsistencies in the aircraft's automatic logic. according to the time, the carrier said monday in the filing with the transportation safety board that bad software design led to unexpected air speed protection without warning to the flight crew. the system to warn the crew of low air speed did not sound soon enough. in other words the pilots couldn't react because there was a problem in the software. if that boeing 777 had a software problem, isn't it problem for this flight 370 to

also? >> there's a question if they had enough time to react to the warning. there was a warning. that's where i focus my investigations. pilots don't get that much flight time anymore. they're on auto pilot most the time. they become unaware of different events, possibility of things that can occur. it's like a checklist mentality. it's a big concern in the faa. i'm on a safety focus group. we have discussions about the issue with the auto flight systems. where's the pilot's head during flight? >> that could come into play in flight 370 too right? >> absolutely. if you have emergencies and things you're not expecting and your mind is in a checklist state, it's easy to not see something. you're blind spots occur, things in front of your face a.

you may not recognize until it's too late. in asiana they didn't recognize it as a warning until after it had been given, after they had time to acknowledge and respond to it. it's that time i'm concerned about, the response time, recognition and mitigation time frame. >> well, i -- you know, i guess my follow up question would be, why aren't they focussing on these kinds of problems other than maybe the deliberate turn was a criminal act when there's no evidence to prove it was a criminal act at this point? >> well, remember if it's a criminal investigation, they're under no obligation, in fact obligated not to release information. it's a little different. when we say we don't have data to prove it was criminal investigation, yet they're calling it that a. i don't suspect they would. i was on an investigation whether there was a murder on board an aircraft. it was a criminal, murder

investigation. i couldn't release any information about that, none. so i wish the malaysians would have said that up front. said this is going to be a criminal investigation. we're not going to release it. draw the line in the sand. the families would have been more comforted knowing there's a reason for information not being sent out. a legal reason, a good reason for not lease releasing the information. >> thanks as always. >> you're welcome. it's been three weeks of any without answers. i'll talk to grief counselors about how malaysian officials should be counselling the victims. we'll also talk about am biggous loss. we'll be right back. ♪ [ male announcer ] this man has an accomplished research and analytical group at his disposal. ♪

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with no answers of what happened to flight 370, family of the passengers are still clinging to hope their loved ones somehow survived saying they want tangible proof that the plane crashed. paula hancock is in kuala lumpur where she visited a buddhist temple serving as a ref fuge fo some families. >> this woman says i hope my husband and other passengers come home. the monk reflies i hope they'll come back in peace. >> for other family, grief has turned to anger. their target, the malaysian government who faces criticism for handling of the investigation. in beijing, officials spoke to

an empty room last week after relatives stormed out in protest. the majority of those on board are chinese. paula discovered the man that's the leader of those families is speaking out about their frustrations. >> translator: chinese are kind hearted people. this relative says. we can distinguish between good and evil. we'll never forgive those that hid the truth and delayed rescue mission. >> i want to bring in the psycho therapist who's done research on what's called ambiguous loss. welcome. >> thank you. >> thank you for being here pauline. families are looking for hope when things turn for the worst. tell us about ambiguous loss. >> the ambiguous loss is unclear loss. there's no closure so the families are kept in a kind of

limbo which is very, very stressful. where they don't know if their loved ones are dead or a live or whether they're ever going to see them again. it is understandable they need to stay in this very agonizing state because there is no proof yet that can calm them down. >> even if those searching the indian ocean find a bit of debris from this plane, will that help them accept things, or will they still suffer? >> well from my 30 plus years of working with families of missing, even that kind of evidence would help, but it will not bring closure either until they have a body to bury. human beings need some proof their loved one transformed from being a live to no longer being a live. until they have that, there is always a glimmer of hope that

they might be on an island somewhere or that they might see them on a crowded street somewhere. that can go on for a lifetime. >> malaysian officials really haven't made it easier on the families because they've sent mixed messages on the disappearance in recent days. here's an example of that. listen. it is therefore with deep sadness and regret that i must inform you that according to this new data, flight mh 370 ended in the southern indian ocean. >> they wanted me to not give up hope no matter how remote to look for survivors. i said that's always been in my prayers. >> so you have the prime minister on one hand saying the flight ended over the indian

ocean. you have other authorities saying we're hopeful too there's something out there. there's hopeful sign. has that compounded the family's grief? >> indeed. my experience in working with families of missing is if you say to them you need to face the fact that your loved one is dead, you'll have very angry families on your hand. that has been my experience in the past. i never say to a family of a missing person that you need to face the facts because there aren't any facts in some of these mysterious disappearances. we need to hold the ambiguus loss and not knowing as the teams may have to the rest of their lives. it's hard for us that come from a can do culture where we are used to finding answers to hold

that not knowing, to hold the m ambigui ambiguity. that's what we might have to do. >> thanks for your insight. i appreciate it. still to come, many want the to know why general motors waited so long to recall vehicles that had a deadly design flaw. >> reporter: lawmakers on capitol hill are getting set to grill the ceo about where gm waited a decade to come clean about the safety issue that costed lives. that's coming up after this. insurance together. i'll just press this, and you'll save on both. ding! ladies and gentlemen, boys and girls, llllet's get ready to bundlllllle... [ holding final syllable ] oh, yeah, sorry!

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we'll have more on flight 370 in a minute. first, general motors chief mary bara will face tough questions on capitol hill today. many want to know why gm waited more than a decade to recall millions of vehicles with faulty switches. it's now linked to 13 deaths. "new day" spoke to relatives of the victims. >> amber was 16 years old. she had -- she was very smart. she had taken her ged, working full time. she had her whole life ahead of her. she was full of life. everybody loved her. we bought the car for safety features. >> the emt told us had the air bag deployed she would have been a live today.

back in september 2005 i did research that showed these cars had issues. power steering, fuel pump and something to do with the air bags back then. when i learned there was an acceptable loss of life basically if the recall cost them so many millions to settle just a few other death cases cost them so much less that it became a business decision for them. >> today's hearing on capitol hill comes a day after gm recalled 1.3 million vehicles for a different flaw affecting power steering. business correspondent alson is live with more. >> nobody knows this early in the investigation if money was a factor in the decision making.

gm documents that were submitted to investigators show that engineers did have a possible fix as early as march of 2005. gm didn't have a recall ordered for the fix because of what it called prices too high. lawmakers at this hearing on capitol hill will ask about whether the government's bailout of gm between 2009-2013 had anything to do with how this was handled. despite knowing about the safety problem at hand here, even government regulators didn't investigate what was happening around the time the complaints about the safety issue were coming in. gm just happened to be going bankrupt. the government swooped in and rescued the company. it really does raise questions if gm's financial situation was behind gm not taking action on

this early on. >> mary barra has been with gm a long, long time. what does she know about this? >> keep in mind she wasn't ceo -- >> right, but she was with the company. >> right. there's one more layer to this. the wall street journal is reporting delphi, auto supplier, told gm that there was a problem with the ignition switch. gm knowing, according to the wall street journal, gm knew about the problem with the ignition switch but signed off on getting that part put in the cobalt any way. it went ahead and did that because it said it would tell dealers to make sure their key ring wasn't heavy. those are interesting details coming out of the wall street journal. there's another layer. why would gm accept a part it reportedly knew was faulty. >> alleyson reporting live. thanks so much.

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malaysian officials say whoever was in control of the cockpit when the plane vanished had to know how to fly the aircraft an extended period of time. for weeks there was speculation of whether the crew had anything to do with the jet's disappearance. now the daughter of pilot zaharie ahmad shah is lashing out against the tabloid reports. >> reporter: a daughter lashes out at a british tabloid that uses her name to cast doubt on her father's mental state. captain zaharie ahmad shah the pilot of the missing flight, according to the daily mail article, a family friend quotes her saying quote he wasn't the father i knew.

he seemed disturbed and lost this the world of his own. the pilot is scrutinized in the plane's disappearance. no evidence of wrong doing has been found. his heartbroken daughter says the article is flat out false. on her facebook page she posts an open letter to the daily mail saying quote, you should consider making movies because you're so good making up stories and scripts out of thin air. you can bet your [ bleep ] i will not forgive you. we have reached out to daily mail and are a waiting comment. shah's family have swayed from the media attention. they say the attention is quote, torturing them. >> with me now, tom fuentes, former director of the fbi and

correspondent jim clancy is. i want to start with you jim. malaysian airports released the full transcript from the cockpit and air traffic control. when you read that, it makes you wonder why they didn't release it before. >> it makes you wonder. their reasoning was they didn't want to release anything while they were still investigating at least this part of it. i think they looked at it and concludeed there's no harm in doing this. the media originally asked them to release the recordings of the voices between the cockpit and tower. they haven't done that. the media is also asking for the radar records, what really go to the heart of this story. this should tell us the flight path as it abruptly turned out of the south china sea and made way for the indian ocean. >> the families played a big part in why the full transcript of that conversation between the pilots and the air traffic

controllers were released. they saw the transcript first. maybe added pressure from the family will force officials to release other things, jim. >> you know, it certainly poses the question on that front. that is if you want to blame the pilots for this as many have been wanting to do, you look at this transcript and say there's no evidence here. you also have -- if there was a political motive, where's the manifesto. if it was a hijacking, where are demands. it's all kinds of things that don't add up. still, officials say international investigators on the ground and malaysian investigators think somebody was there maneuvering the plane. that's the evidence that shows up on the radar data. that shows how capable someone had to be, what their intent might have been. >> interesting. okay. so tom, what do you think about that? malaysian investigators say it's a criminal act. how can they be sure? is it because they've seen these things jim is talking about and

made conclusions we don't know about? >> that's true carol. they were making conclusions, if you will, or at least theories early on in the fourth or fifth day of the investigation when they went into the homes of the pilots and removed their computers. they said now we have a justification to do it. they were basing that on the fact that maybe this wasn't just a mechanical. maybe there was something sinister in why the plane turned. the investigation into the pilots and crew and the passengers and the ground crew, that began the very night the plane disappeared. the investigation itself into a possible criminal act began instantly when the plane turned up missing. the other part about the confusion of radar, did the plane go left to right, loop the loop like we heard yesterday, that's based on radar and aviation experts or we hope

experts analyzing the data about the radars and data from satellites. that's a separate matter from the investigation into the people involved with this airplane. >> i know we just seem to be going in circles, right? there aren't any hard core answers right now. i mean, you look at the pilot. there's no hard core evidence against him at all. nothing on his flight simulator. fbi said there's no smoking gun, right? we can't find anything in his background remotely suspicious. i understand why captain shah's daughter is so angry. >> right. when the malaysian authorities say human hands turned that aircraft, they're not saying it had to be the pilot or co-pilot. they're not ruling out that someone else came in the cockpit and either made them turn or did the turn themselves. we've heard so many reports the co-pilot wasn't capable of flying this aircraft and making it turn around.

that's ridiculous. how much training did mohammade from 9/11 have to turn the flight around? the idea you have to have 25,000 hours on a flight to make it do a 180 turn is ridiculous in and of itself. the daughter, as we've been saying, the families of these pilots are in a particularly anguish situation because not only have they lost their loved one and appears they have lost their loved one. their father, husband, brother, is accused of mass murder when you have this speculation. >> thanks so much. >> thank you carol. >> you're welcome. we'll have more in a minute. first jim a costa is live at white house where people are

celebrating a huge obama care milestone. jim? >> reporter: that's right carol. it is no april's fool joke. obama care may actually hit the original target of 7 million people signing up. i'll go behind the numbers in just a moment. four-wheel steering is why i get up in the morning. ♪ [ jim ] when my grandson grows up, it's his. but it's all mine now. [ male announcer ] that's how we run, and nothing runs like a deere. [ male announcer ] that's how we run, some brokerage firms are but way too many aren't. why? because selling their funds makes them more money. which makes you wonder. isn't that a conflict? search "proprietary mutual funds". yikes!! then go to e*trade. we've got over 8,000 mutual funds and not one of them has our name on it. we're in the business of finding the right investments for you. e*trade. less for us, more for you. the fund's prospectus contains its investment objectives, risks, charges, expenses and other important information and should be read and considered carefully before investing. for a current prospectus visit www.etrade.com/mutualfunds.

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we'll get back to the investigation into flight 370 in a minute. first obama care is on track to hit the original target of 7 million signups. that's rights. despite all drama after the botched website launch back in october, a surge of signups yesterday may have put the numbers over the top on the final day. some think the strategic push on radio, television and twitter helped pull in the numbers. others think the so called -- somebody has to say this guy's

name for me. galifinakas, referencing the viral video obama shot with the comedian. >> it must stink you can't run three times. >> actually i think it's a good idea. you know, if i ran a third time, it would be like doing a third hang over movie. didn't work out well, did it? >> senior white house correspondent jim coste live with more. >> reporter: good morning. i can confirm it's zack. guy from the hang over. carol, if obama care were a patient, this would be a miraculous recovery when you consider the website, healthcare.gov was almost pulled off line by the president

himself during the roll out in october and november. of course they got back on track, got the website working. now according to the senior administration official, yes, they are on track to hit 7 million signing up as of this week. that is pretty big news at the white house. they're reacting with glee and happiness i can tell you. check out these numbers. 4.8 million visits to healthcare.gov and 2 million calls to call centers set up. that is just yesterday. people flooding in to buy insurance before the deadline yesterday for enrolling in obama care. we looked at other numbers the administration is putting out about a what happened. administration officials in the last six weeks did 300 radio interviews. a senior white house official did 80 radio interviews according to officials. the web videos like the one you showed attracted 30 million views in the last six weeks. they had 100 celebrities and

athletes tweeting out support for obama care. for all those people out there complaining they didn't go throu traditional media, it did work in many ways. we have to wait and see carol, how many have paid for enrollment. that will lower the numbers. they are on track to get the 7 million fig your and perhaps zoom past it i'm told. >> jim reporting live from the white house. thanks so much. still to come in the "newsroom" was the search for flight 370 flaw ed from the start? some say yes and it caused them several days to find the missing plane.

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. . . teams in the indian ocean try desperately to find includes to to the disappearance of flight 370. a "wall street journal" report is raising serious questions about how it was initially organized. a lack of coordination led to three days of searching in the wrong place. colleen keller is a senior analyst with a firm that helped with the search for flight from

france. was this mistake understandable or unconscionable? >> it was a very large scale source. it was very daunting. there was a lot of conflicting information initially. they are a little bit disorganized. they finally find their groove. it is unfortunate that it seems to have happened a little bit late. >> those batteries and black boxes are going to start to die on saturday. there is just not much time. my next question is, the original area was determined on satellite and this one on radar and satellite modeling. was it a mistake to rely on the satellite images? >> initially, we use any circumstantial evidence we have, radar, satellite, intended flight path, to narrow down the

area. the next step is to use drifting debris to narrow it down more, to get underwater search assets in to look for the underwater beacons and with cameras on the bottom of the ocean. >> still, three weeks. no debris related to the plane has been found. are you a little surprised abby that? >> no. i'm not surprised at all. our initial evidence put us in the wrong part of the indian ocean. it is such a big place. you can see when they show the search areas on the map, that it is just a small part of the entire indian ocean. a little bit of error in the initial heading of the aircraft would put us in a completely different tangent. we are obviously looking in the wrong place or not covering it sufficiently. there is still evidence out there floating around we haven't picked up yet. >> even australian officials who were searching don't seem very

optimistic now that they are going to find anything. specially, they are not going to find those black boxes in time. the ship, on the way to the area, we don't know if that's the right area. >> right. that's unfortunate. we have to get the ship out there in case we do pick up debris. if it is in the wrong place and they switch us again to another spot, it would take days to steam there. we are running out of time for the towed pinger locators at this point. we found air france without any b benefit from detecting the cameras. we found other things without beacons. there is still a chance. we have to narrow the search area down more. >> colleen keller, thanks as always. >> you're welcome. >> we'll have more on the missing flight in moments. the general moments ceo testifies on capitol hill about a fatal design flaw the company waited a decade to address.

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good morning. i'm carol costello. thank you so much for joining me. we begin with the latest developments in the search for missing malaysia airlines flight 370. this morning, finally, malaysian airlines has released the full transcript of the last communication with air traffic control. they now say it is unclear if the pilot, the co-pilot or someone else, rather, said the final signoff. plus, sources telling cnn the jet's sudden turn off course is now being treated as a criminal

act. cnn's jim clancy has more for you. >> reporter: after weeks of delay, officials in malaysia released the transcript of communications with the control tower confirming, no one in the cockpit ever said, all right, good night. the final voice transmission sent at 1:19 a.m. was good night malaysian 370. at times, over past weeks, malaysian authorities said, all right, good night, were the final words the co-pilot said before they lost communication. >> it was 1:19 when we got the last transition from the cockpit that says, all right, good night. >> malaysia's transport minister offered the revised account of those last words monday. authorities gave no explanation for the discrepancy between the two quotes. a cnn aviation expert says the new language is routine, no the

a sign that anything untoward occurred aboard the flight. the rest reads like a normal cockpit transcript, someone saying good day and good morning while the plane was taxiing. during the flight's takeoff at 12:42, someone is saying, departure, malaysia, 370. about 15 minutes into its flight, another voice transmission. malaysian 370, maintaining flight level 350. that would be a cruising altitude of 35,000 feet. and then just before the final words recorded. malaysia 370, contact ho chi minh, good night. this is what malaysian officials say they remain of the opinion the plane's maneuvers were the deliberate actions of someone aboard the aircraft. the transcript reveals above all else that it appears this was a routine flight until moments

before its mysterious disappearance. >> jim clancy, reporting. we want to get more insight into that conversation that usually happens between the cockpit and air traffic control. cnn martin savidge joins me alive along with mitchell casado. welcome to both of you. >> reporter: good morning, carol. >> what is the normal protocol as the plane is preparing to take off? >> reporter: we have been poring over this transcript, mitchell and i and reading all the lines that have been said. does this fit the normal protocol that you would anticipate for an aircraft departing and going off to beijing? >> yes, it does. very normal. nothing on here that is up toward in any way. there are a couple of things, not exact text book about you that's also very normal in day to day operations. >> just so we understand who is talking to who. the conversation begins initially with air traffic

control and then goes to ground control and ground control is telling them how to navigate an get to the runway and get ready for takeoff. all of that you read seems fairly normal. >> yeah, yeah. >> then, we get to the point where they are cleared for takeoff and they begin communicating to whom. >> once you get in the air, you are on tower frequency during the takeoff and then sent to departure control. that's very normal. >> all of that all the way through. we come to the final transmission, it seems, very, very normal. the only thing, you know, that i will point out and this could really be parsing. i'm just scrolling it now. the very last thing. you have atc that says malaysian 370 contact ho chi minh. i noted there was no repeat which had been common, repeating the order given. there is no repeat of the order given.

>> they didn't read back the frequency. the air traffic controller didn't use standard phraseology the way they should have. it is not uncommon. in this case, up to that point, he did use standard phraseology. there, he didn't. >> not a red flag for you? >> not a red flag but something to keep in mind. >> it is great to have this transcript. it really is, to finally have a hard copy to look at and go through. right now, we don't see anything that tells us this flight was headed to disappear. >> the fact that originally, malaysian investigators told us the final words were all right, good night and it turned out to be all right, malaysian flight 370. a lot of people are trying to read something into that. is there anything to that? or did investigators just misspeak? what do you read into that, mitchell? >> well, from what i understand, this transcript has been

translated from one language to another. so it could just be in the translation, things got a little messed up. but between all right good night and what actually was said, there is nothing there that is a red flag for me. >> the transcript doesn't indicate whether the pilot or coat-pilot spoke the last words. who usually does speak the last words? >> in normal operations, we switch. while on board, the captain might be flying and beijing to kuala lumpur, they alternate. so we have the pilot flying and the pilot not flying. i don't know who it was but it would be the pilot not flying. >> the person not at the controls would be the one communicating on the radio. >> that's right. >> no way to figure out who that is. >> well, malaysian investigators initially said it was the co-pilot that uttered those last

words. now, they say they are not sure. it seems to me that would be pretty easy to determine. >> yeah. if you read or if you listen to the control tapes, you could just tell by the voice. >> i would assume they have this recorded somewhere and someone could easily listen and discern. there were a couple of times that the transmission was reported as garbled, whether they were hearing it absolutely clear,i can't say. it should be something that somebody with an analysis could determine. >> so many questions we can't answer. we are sorry about that. thanks for helping us out, mart martin savidge, mitchell casado. the australian ship, "ocean shield" is chugging towards the search area with the ping detector. we have less than three days before they start to die. search teams have until this weekend to detect the underwater pings in an area the size of new

mexico. cnn's will ripley has more on what it will be like for crews searching for that missing airliner. >> reporter: we have moved about 12 miles off of shore here in the indian ocean to give you a sense of what the weather conditions can be like. believe it or not, this is considered a clear day. we have as well as, waves. you have to hold on to something on the boat just to stay standing. captain ray ruby. i can't believe this is a clear day. >> what you saw last time was like glass. this is just a normal day. i feel sorry for the guys on the shield heading out to the area. we are at idol, running along about 5 knots. those guys, every wave is straight over the top. >> even for a large ship like the "ocean shield." >> it will just be over the top at three times the speed we are doing. >> how large are these waves?

>> these are only about 8 1/2 with the wind chop on top. they are not bad. when the guys get out further, they will be up to five, six feet of waves plus as well as. >> literally the waves that are the size of many buildings here. you certainly have to hold on. you deal with windy conditions as well. imagine if there were a storm moving in and all of the sudden, your visibility drops down to zero. you could have a ship very close to you that you can't even see in just a matter of seconds. it's really incredible the conditions out here. they are conditions that the "ocean shield" is facing right now. will ripley, cnn, off the coast of western australia. >> as the hunt goes on for the missing jetliner, malaysian government sources think a criminal act might be behind the mystery. how can they be so sure? mary schiavo, cnn analyst and former inspector general with the u.s. transportation general

and tom fuentes is a law enforcement analyst and former fbi assistant director. well t welcome to both of you. let's talk about those transcripts. it makes you wonder why malaysian authorities didn't release them before. they are so innocuous. >> they are innocuous. they told the families they would not release them. they would into the release the tapes or the radar data and something mysterious we haven't heard about yet, some surveillance tapes from the airport. what do they do? they turn around and release them. they have created a firestorm out of what's pretty straightforward tapes. it is in question. who said them. it is very simple. investigation. you bring people in for questioning who are familiar with their voices and you play them the tapes. that's admissible in any court. i don't know why they are not sure who said the words unless it doesn't match either of their

voices. >> that would be something. that would really be something in light of the fact that c in. n sources are saying malaysian investigators believe this was a criminal act. >> that's right, carol. none of the various possibilities have ever been completely ruled out, even the mechanical. even the possibility of poison gas incapacitating the pilots and the plane was on autopilot and continued on or this possibility of, yes, a pilot turned that plane on purpose but was it the pilot doing it because he wanted to commit suicide or because he wanted to try to save the plane if it was having a mechanical problem or did an intruder get in there and make them do it? >> we don't know. they haven't released the actual cockpit recorders and they may not. it has taken them this long just to release the transcript which, again, as mary said, is completely innocuous. there is no reason to create a firestorm and three weeks later,

continue to pour gasoline on your own storm. >> it is just so frustrating. is anything clearer in your mind through all of this, three weeks now? >> things that could be very clear like this transcript. on the cockpit voice recorder if it is ever found, you can tell which pilot is saying it. there are mikes by each of them. it is easy to tell on the cvr. another reason to have streaming data from the airplane. they have made things less clear that could be very clear. this is pretty straightforward. somebody at the airline, people ha work with these two pilots could tell who the voices are. it would be very straightforward. release the radar. there is no reason not to have that and give that to the families. then, we have to get on and talk about what this clue was about some sort of evidence from the airport. what do you mean about that? they told the families they weren't going to get three things, because they were sealed. one was these tapes. one was the radar data and one

was some sort of security and surveillance data from the airport. maybe it is the pilots going through security. we have already seen that tape about three weeks ago, which would fall in line with things that are sealed and aren't sealed. that was left unexplained. >> in light of that, tom, is that why these sources are telling us that malaysian investigators think that this was a criminal act. >> i don't think that is why. the video would include everybody going through the hallways at the airport, going through security. going through the ticket counters, the out ter perimeter security, the gates and access by the various gasoline trucks and caterers that would be coming and going, approaching that aircraft and having access. there are a lot of videos recording data at every airport. it is common which ones they want to release, none so far

except for the pilots going through the machines. much of this is very simple and could easily be cleared up instead of adding to the mystery. >> it makes you want to beat your head against the wall, doesn't it? mary, tom, thanks as always. we'll have more on the investigation in a minute. still to come in the "newsroom," general motors is facing heated criticism for waiting more than a decade to recall calls with a deadly design flaw. today, the company's ceo will answer questions at a hearing on capitol hill. we'll talk about that next. i dbefore i dosearch any projects on my home. i love my contractor, and i am so thankful to angie's list for bringing us together. find out why more than two million members count on angie's list. angie's list -- reviews you can trust.

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we'll have more in a minutes. lawmakers were sent to grill mary barra, general motors chief. families are outraged wanting to know why general motors waited more than a decade to recall 2.2 million vehicles with a design flaw that proved to be deadly, faulty ignition switches dating back to 2004, which can turn off the car, disable air bags, power steering and even the anti-lock brakes. 13 deaths are linked to this defect. today's hearing will be held by the house energy and commerce subcommittee for oversight and investigations. joining me is the chairman of the subcommittee, congressman, tim murphy. >> good to be with you. it is nice to have you here. what do you want to hear from

mary barra today? >> reporter: i would like to hear why they accepted an ignition switching system below their own specs and why they took it and put new ones in new cars and didn't replace the old ones in the old cars, why they kept the same part that was clearly different. there were a lot of problems that occurred here with it in gm. what i don't understand is why people were not communicating with one another across the waves in gm and up and down the chain of command and why the federal government didn't pick up on this twice. twice, nhtsa was doing investigations and each time said, nowhere to go. why weren't they asking questions? that's what they are supposed to be doing, looking out for the safety of people. >> it is mind-boggling to see how this happened. general motors admits knowing about this defect in 2004 and they had a big problem a couple of years later but they didn't fix the problem. why would that be?

>> we don't know. were people not communicating this to one another. what kind of corporate culture was there within g.m. where they didn't have this? >> did the impending bankruptcy have anything to do with this? did they have the right personnel? were there changeovers? did they have continuity? it sounds like they were making some sort of a financial decision when it said it didn't make sense in the business case. we don't know what that means. it is another question we are going to ask mary barra. >> you mentioned general motors went into bankruptcy. the company got a bailout in 2009. do you think that could have played a role in an alleged cover-up of some kind? >> i don't know. the federal government also put people on the board of directors of g.m. who i don't think ever made cars before. do we have the right people in charge there? were there people that had information they were not encouraged to pass it up and down the chain of command. big questions we have here.

at the same time, why wasn't nhtsa, the national highway transportation and safety administration looking at these issues. big gaps in this whole system. a true failure to communicate. >> it is possible that mary barra will not answer many questions at least with a lot of specifics, because there are legal issues at play here. >> sure. i mean, i'm sure lawyers are saying, be careful what you say. i understand she has taken over as the new head of g.m. but she was there before. her responsibility is to find out what occurred. this hearing today will not be the end of it. report back to us. the same thing. there will be a in you head of nhtsa testifying today who he, himself, took over a couple of months ago. neither one of these scenarios is going to give comfort to the american public until each one takes responsibility, finds what the problems were and reports back what they are going to do to change this. >> the amount of cars, the number of cars that g.m. is recalling is mind-boggling.

2.2 million cars. they include all kinds of general motors products. so far, we know that 13 deaths can be attributed to this defect. could there be more. >> there may be more as people see these stories and bring up questions of old accidents. there may be a lot more damage reports of cars with accidents where there were injure. >> reporter: and no fatalities. this will give us more clues of what's taking place. one of the things i would like to know. do they ever even see these warnings that came out from the federal agency and from g.m., don't put too many car keys on your key ring. that borders on the absurd. >> congressman murphy, i appreciate it. thanks for being with me. if or when crews find any 370 debris in the ocean, the search for answers under water will be even more daunting.

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the on going hunt for flight 370 is not the first time an extended search has taken place off australia's coast. they were able to find a ship that sung in world war ii but it took decades. >> reporter: these are the first

images of the "hms sydney" all 645 lost at sea. this was taken in 2008 off the coast of australia. the same waters that flight 370 is believed to be gone down. >> the sadness on board to see those images is going to be matched if that occurs in this case. >> reporter: michael mccarthy was on the team that found the sydney after more than 25 years of searching. he cease eerie similarities. >> you have similar depth of water and similar emotions. >> reporter: the search today has the advantage of technology. if satellite images and search crews could find debris in time, the flight data recorder should be sending out a signal. the search for hms sydney shows

even without that signal wrecks can still be found using sonar. it takes time. he describes the process. >> they mow the lawn back and forth until you find the signal that says, there, you have the wreck. that takes a while even if you know where you have to go. >> reporter: mccarthy and his team were able to pinpoint what happened when it sank. investigators will be hoping to do the same with flight 370. solving the mystery is only part of the search. what happened, it wasn't so much whose idea was right or wrong but whether the relatives got a sense of closure, to use a terrible word. it is not really closure. they had a sense of one less mystery to them. >> this deep water mystery now solved has hoped those still seeking answers to flight 370.

atika shubert, australia. still to come in the "newsroom," poor coordination and how it might have led to critical delays for the search for flight 370. ♪ [ cellphones beeping ] ♪ [ cellphone rings ] hello? [ male announcer ] over 12,000 financial advisors. good, good. good. over $700 billion dollars in assets under care. let me just put this away. [ male announcer ] how did edward jones get so big? could you teach our kids that trick? [ male announcer ] by not acting that way. ok, last quarter... [ male announcer ] it's how edward jones makes sense of investing. ♪ makes sense of investing. [female announcer] we grow big celebrations,o. and personal victories. we grow new beginnings,

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good morning. i'm carol costello. thanks so much for joining me. right now, the "ocean shield" is

on the way to scour the southern indian ocean to try to find debris from flight 370. it is going to try to find the black boxes and pingers. officials are racing against the clock because the batteries begin to run out on saturday. a new report is raising questions about whether search crews wasted critical time looking in the wrong place because of poor coordination. cnn's paula newton is live in perth, australia, with more on that. hi, paula. >> hey, there, carol. >> reporter: without the coordination when you are looking at this kind of an effort, some of the efforts can go to waste. according to a "wall street journal" report, that's what happened. when they first decided that after that turn, flight 370 was likely to have gone south as opposed to north, that's when they isolated it to the indian ocean. for several days, they looked in the wrong area and moved the search significantly. why? because two specialized teams

looking to the area didn't talk to each other. the man in charge right now, chief coordinator, angus houston, former chief of the defense staff, is going to make sure that doesn't happen. he is trying his best to coordinate this international effort. i want you to hear his thoughts on this search going forward. >> i have to say in my experience and i have got a lot of experience in search and rescue over the years, this search and recovery operation is probably the most challenging one i have ever seen. >> reporter: to listen to him, that's quite a reality check. having said that, we are just a few hours from the crew and pilots getting their briefings for another day of searching. many here hope that given all the assets out there, that they will be able to find something, finally identify something from flight 370. carol? >> it makes you think, though.

"ocean shield" won't arrive to the search zone until what, thursday. the batteries on the black boxes start to die on saturday. what are officials there saying to you about the window of time they have to find the pinger? >> reporter: well, let's start with the fact that the search air yar for "the ocean shield" and blew fin 21 and for the towed pinger locator to find the black boxes, the search zone has to be about 1,000 times smaller than it is right now. people in command of those kind of assets on the "ocean shield" telling me the pinger could last longer. it is supposed to last until saturday and maybe longer. we are entering a critical phase in the next 2-3 weeks. this is their best shot at having a look at what's in on the ocean surface and trying to see if below, there will be traces of flight 370. >> paula newton, reporting live

from australia this morning. thank you. malaysian officials are defending their handling of the investigation as a just-released transcript showed all right, good night, were not the final words from flight 370. richard quest live in new york to talk about this. the full transcript, totally innocuous. nothing really shocking in it, right? >> here it is the transcript they released this moment from the moment that delivery into air traffic control said good morning all the way through to the hand over between matt asian air traffic control and vietnam, some two hours later. there is all the words, tower malaysia 370, contact ho chi minh. it should have been the correct read back should have been ho

chi minh, 120.9. it is not the end of the world in aviation terms. unfortunately, in this case, it has created questions of why it wasn't said properly. who was saying it? we thought it was the co-pilot, the first officer. they said that originally. now, they are saying they are not sure who it was. >> wouldn't that be an easy thing to determine? >> no, no, not really. because you are talking about listening. well, let me go back on myself there. you should know who was doing the radio transmissions, because that would have been the pilot not flying, p.n.f., we believe the p.n.f. was the first officer. so, yes, it should have been hamid. over the radio, you would have to listen back to it and you would have to work out whose voice it was. yes, they can work it out that way. when they go back and actually

listen to the tape. >> surely, they have done that. >> yes. i'm guessing. if you look into this, sometimes it is quite hard to hear exactly who was speaking particularly on a poor quality transmission. we believe, because the airliner first said it was hamid. >> a big reason the full transcript was released, the families have been putting so much pressure on malaysian authorities. might they continue to pressure the malaysian authorities. might that cause them to release other things that would give us insight? >> i think the transcript wasn't released, according to the authorities in malaysia, because it was part of the criminal investigation. i think it was part of the criminal investigation, because they also in the statement this morning went out of their way, somewhat gratuitously to throw in the fact that they still

believed the turn and all the actions there after were deliberate. they are obviously still very concerned and they are deeply looking at the mechanisms and reasons why this person made these turns. this wasn't the plane out of control. this was somebody physically turning the aircraft either physically on the yoke or physically on the autopilot. it is wa a very concentrated, deliberate action by somebody controlling the aircraft. that is why they said they didn't release the transcript. i have to tell you, i've looked back at other investigations. you may get a feeling of what the transcript says. you don't always and quite rarely get a printed copy of the transcript within a month or three of a crash. >> so i'm going to ask you this question, even though it might be silly. is it possible that malaysian authorities are farther along in their investigation than we

think they are? >> i think they are discounting and they are eliminating possibilities. if you look at that, you have to look at it as building a case. the case goes as follows. you have got the plane. you have got the turn. you have got the fact that it looks deliberate. now, you have the fact of all the other factors on top of it. you start eliminating what you don't know. the flight sim mu lay tore, the air traffic control handovers, any of the debris, all these things you eliminate from the situation. i don't think that they have got some great gotcha piece of evidence. we know that they don't. they have said that there is nothing that they are keeping back that is particularly material. they have said the australians said yesterday on wolf blitzer's program, they said, we don't believe there is some smoking guns somewhere that we have not been told about.

listening, carol, to just what the australian was saying in paula newton's report, this is by far and away, the most difficult and complex than anyone has ever seen. >> rich yaard quest, thanks as always. >> still ahead in the "newsroom," how the perfect honeymoon has transformed into 25 days of agony for the family of one young couple aboard that flight. at your ford dealer think? they think about tires. and what they've been through lately. polar vortexes, road construction, and gaping potholes. so with all that behind you, you might want to make sure you're safe and in control. ford technicians are ready to find the right tires for your vehicle. get up to $120 in mail-in rebates on four select tires when you use the ford service credit card at the big tire event. see what the ford experts think about your tires. at your ford dealer.

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general motors facing criticism to recall cars with a fatal design flaw. 13 deaths are linked to faulty ignition switches in 2.2 million vehicles. g.m. is testifying on capitol hill. victims families spoke to

reporters to demand change. they want answers. poppy harlow live to tell us more. good morning. >> reporter: this press conference went for 40 minutes. it just wrapped up. kicked off by a number of lawmakers. you heard from senator blumenthal of connecticut and senator ed markey. also, calling on g.m. to take all of these cars off the road, not allow people to drive them until they are fixed, frankly. that is something that g.m. has not done yet. we had a chance to hear from the family members. people that had lost loved ones, some of them wearing t-shirts saying, protect our children and also holding pictures of the loved ones they lost. we do know up to this point that this ignition switch failure caused at least 31 frontal accidents and 13 deaths. that number could go up. i want you to take a listen to some sound from samantha denton, a 20-year-old from toms river, new jersey, who just spoke at

this press conference about driving one of these cars that they believe had this ignition problem and how dramatic going through this experience twice for them was. listen. >> when my mother and i decided that this car was surely a death trap in the game of what if and what again, we are not ones that are willing to play anymore. driving this car was like playing a game of russian roulette with my safety and that of my friends. i can't begin to explain the fear and confusion that runs through you that moment you have no control over your car. i cannot comprehend the loss that these families are going through. my hope is that the horror stops right now. >> a few important things to know. first of all, mary barra, the ceo of general motors. she has been in office at the helm of the company for two months. she met with victims families last night. i'm told about 20 family members she met with in a room at general motors office here in d.c. last night.

they are not releasing details of that meeting. with he do know that they met. i can say that g.m. has come out and apologized numerous times for this saying they will accept responsibility. in terms of the testimony, we are going to hear from the general motors ceo today. we do have some of the prepared testimony. she will say, i cannot tell you why it took years for a safety defect to be announced. i can tell you that we will find out. the bottom line, lawmakers on this how committee want to know why general motors knew about this problem as early as 2004 and did not come forward with that information until a decade later. also, facing tough questions from lawmakers today will be the acting director of nhtsa, the government agency that is tasked with protecting people on the road. that hearing kicking off in just about three hours time. >> the national transportation safety board who is supposed to protect us from things like

this, correct? something went wrong there. maybe we will find some answers later this afternoon. poppy harlow reporting live from capitol hill. the deadline for sign up of obama care is coming. jim acosta at the white house. pars the numbers for us. the president will be speaking later today on the latest enrollment numbers in obama care. i'll explain why coming up in a few moments. the owner of a vehicle, with a bumper sticker, "turrible" your lights are on. you wanna get that genius? not mine. on the passenger seat, there is a collection of charles barkley highlight dvds. must be a big fan. and the license plate reads "sir charles." i'm gonna get some drinks with my capital one venture card. be right back. earn unlimited double miles with no blackout dates from the capital one venture card. forgetting something, sir charles? what's in your wallet?

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we'll get back to the investigation of flight 370 in a minute. the deadline has passed to sign up for health insurance without passing penalties. not before last-minute high-profile plugs. there was president obama's video, vice president biden's do it for mom plea on rachel fay and celebrity tweets reminding people to sign up for obamacare. jim acosta is at the white house with the numbers and what's behind the numbers. good morning, jim. >> reporter: they are feeling pretty good at the white house. that might be the understatement of the day. mainly because you will recall, obama care, or at least the website, exploded on the launch pad back in october. they were having major problems with the website. the president almost pulled the plug on it and thought they should go with a different

website all together. they got it fixed and got it going and got people signing up. as of this morning, they are saying, they believe that obama care will hit the original target of 7 million people signing up this week. how did they do it? a lot of it through social media, like you mentioned, carol. keep in mind, just yesterday, they had 4.8 million visits to healthcare.gov. administration officials doing dozens of interviews, 80 from valer valerie garrett. the web videos, like between two ferns attracted millions of views and hundreds of celebrities and athletes were tweeting support in the last days. you name the celebrity. that celebrity was out there doing it. lebron james and so on. add it all up and you have the president giving a statement in the rose garden later on this afternoon at 4:00.

this is an impromptu thing. they just set it up to taught this new enrollment news. they are feeling pretty good about it over here at the white house specially given those dark days in october and november. >> jim acosta, reporting live at the white house, thanks. i'm back in a minute.

after being in a flight simulator for countless hours as part of cnn's coverage of the missing plane, martin savidge, maybe he is ready for a pilot's license or a break. >> reporter: he has been glued to this flight simulator, ordering sharp turns and steep dissents. >> set us down. >> reporter: for so many days is that one started, #freemartinsavidge.

someone tweeted, blink three times if you are being held against your will. martin and the pilot sitting beside him have demonstrated alarmi alarming situations. even the serious subject matter hasn't stopped a public fascination with the plaid shirts that mitchell casado seemed to be wearing. >> the plaid shirt is not me. only by force i was wearing them. >> reporter: encouraged to cover up the white t-shirts he prefers, he is a pilot trainer with two bunnies for pets, a guy who is gun-shy about being on tv. normally, the canadian you-fly simulator is rented out by novices for fun. >> bask in the sensation of being in the cockpit of a boeing 777. >> reporter: and by pilots for practice at the rate of $150 an hour until cnn rented it out. there is one scenario cnn wouldn't show, the simulation of

a plane hitting the water. >> it was so disturbing that we both agreed we would never show that on the air. >> reporter: there were repeated demonstrations of a plane running out of fuel. >> it will fall tail first into the ocean. >> it begins to plummet. the ocean is here and i think we will stop it right there. the rest of it, you get. >> reporter: what do they do between live shots? some days they have hours of time on their hands. >> i've always wanted to learn to fly. >> reporter: mitchell has been teaching martin. the machine can simulate landings at 24,000 airports so far. martin has landed at airports ranging from paris to akron, ohio. >> climbing. is that right. i'm descending, rather, sore are i. >> reporter: mitchell talking him through it. he took off from a simulated toronto airport and minutes later managed to return and land there without incident. after 14-18 hour days simulating

disaster, it is a nice break to simulate a happy landing. >> thank you for flying martin and mitchell airlines. >> reporter: jeanne moos, cnn, new york. i'm gonna miss mitchell. martin will be around forever. i'm carol costello. thanks for joining me. "at this hour" with berman and michaela starts now. a transcript of the final communication with ground control for flight 370 is released. why now? why the changes? lawmakers an the family of gm crash car victims make an emotional plea. the ceo, mary barra, faces tough questions about why her company took so long to address a deadly design flaw. the world champion boston red sox at the white house, the team that