time @cnnsitroom and use the #sitroom and try to get some answers for you in the course of the day tomorrow. that's it, once again. thank very much. erin burnett "outfront" starts right now. next, breaking news. new details about the fort hood shooter. a history of mental health problems and could the entire tragedy been avoided. standing by for a press conference from malaysian authorities. malaysian authorities briefing passengers' families. why did officials refuse to confirm whether the plane crashed or actually landed. let's go "outfront." good evening, everyone. i'm erin burnett. out front two major new breaking news stories. new information about the gunman behind the deadly fort hood

shooting and standing by for an important press conference. i want to begin with army officials saying it was most likely mental illnesses that caused specialist ivan lopez to open fire last night. iraq war veteran killed three soldiers and then turned the gun on himself and took his own life after a military police officer approached him. 16 people were also wounded. >> we have very strong evidence that he had a medical history that indicates unstable psychiatric or psychological condition. gone through all the records to ensure that that is, in fact, correct. we believe that to be a fundamental, underlying cause. >> authorities, though, say unclear what specific incident triggered the shooting, but as for the wounding victims, six have been released from the hospital. no indications that lopez targeted anyone specifically. what caused him, a soldier, who was awarded the army

accommodation metal, the good conduct medal and other awards to commit murder so horrifically? miguel has been speaking to neighbors and begins our coverage "outfront" tonight. >> gave no hint of what was to come. >> you see him coming down the stairs and he says good-byes and that's the last you saw of him before the attack? >> yeah. >> reporter: he moved to his off-base apartment building about a month ago. his wife, young daughter were friendly, approachable and in every way, she says, normal. you said hello and talked to him? >> yesterday. >> reporter: what did he seem like? >> he seemed pretty fine, happy. he didn't seem like, you know, the type that would do what he did. >> reporter: at 12:30, just minutes later, lopez paid the rent, added his wife's name to the lease and left. still, no sign of trouble. command sergeant nelson vegas

worked close with him for more than a month and a half. he has the leadership, lopez was an outstanding soldier with great initiative. he show a great leadership and a very, very great military discipline. >> reporter: lopez spent nine years in the puerto rico national guard and he served four months driving trucks in iraq. he went on to ft. bliss near el paso and in february, he transitioned here to ft. hood. >> he had a clean record in terms of his behavioral, no outstanding bad marks for any kind of major misbehaviors that we are yet aware of. >> reporter: yet, there were concerns lurking just beneath the surface. lopez asked for help with ptsd, but had yet to be diagnosed with it. >> we have very strong evidence that he had a medical history

that indicates unstable psychiatric or psychological condition. >> reporter: lopez had been described powerful antidepressants and sleep drug ambien. he was getting help. >> he was seen just last month by a psychiatrist. he was fully examined. and as of this morning we had no indication on the record of that examination that there was any sign of likely violence either to himself or to others. no suicidal. >> reporter: major hassan killed 14 people here in 2009. mental health issues, he says, must be aggressively treated, particularly when antidepressants are given. >> you have to be very cautious and take care to be aware of which symptoms are improving more quickly than others. people's motivation comes back and their ability to sleep comes back and they feel more energy, but still feeling hopeless and suicidal.

>> reporter: now the other thing we learned that mr. lopez purchased his gun legally in a store called guns galore and the same store where nidal hassan perched his gun for the killings here in 2009 and another man bought gun powder and ammunition there, but never got to carry out a plan. he was trying to copy cat that of nidal hassan. erin? >> thank you very much, miguel. miguel points out three different instances. two in which the shooter was able to murder others and one he thwarted. this is all in the fifth time in five years that a military facility has been the target of a shooting in the united states. the second, of course, at ft. hood with the horrific nidal hassan case. colonel, you spent a lot of time on a lot of basis, but here's the question about ft. hood. it is a huge base, it is one of the most important in the country in the world to the united states. it is the single biggest

one-site employer in the state of texas. two mass shootings at the same base in five years. how could that happen? >> well, that's the big question, erin, tonight. and it's a really tragic situation. this is a horrible situation where you have many people, of course, trying to find answers but the key thing is the command climate. if the command climate isn't the right kind of command climate that people feel they can go to their supervisors and get answers to things and help with problems and things of that nature, that could be a problem. >> what about the whole issue of arms on the base. this is going to be a hot topic. under almost no situation, soldiers are not allowed to carry personal weapons at these facilities. here's the question, this guy brought one in and the general in charge of ft. hood he said, you know what, everybody, it is not reasonable or practical to say that we can check every

single person who comes on that base, they're in the state of texas, a lot of them have personal weapons on them. you assume somebody can get a weapon on that base if they want to, shouldn't the soldiers be armed to fight back or no? >> certainly a reasonable question to ask. i would say that if they are armed with their official weapons, through your government, army-issued sidearms, then that would be one thing. bringing personal weapons on base, that's a completely different issue in my mind and i don't think i would support that in this particular instance. but i do believe if they are allowed to carry their own sidearms that are issued to them by the government, that would perhaps allow things to happen, but you dohave to look at mental stability, you do have to look at the possibility of suicidal ideations and all those kinds of things and it is a big question to ask before you actually take a step like that. but i would certainly consider using official weapons in this case. >> colonel, thank you very much. we'll talk more about that in the moment. but the casualty count at ft.

hood would have been a lot higher if high higher if it weren't for one woman. this was a woman who put her life on the line to save others yesterday. brian todd has more on the mystery woman who is a hero. >> reporter: ivan lopez opened fire and then used his weapon, again, shooting from a xar. he then walked into a battalion transportation building and then fired, again, and then moved to a parking lot. his destruction, while terrifying could have been so much worse, if it had not been for one female. >> she performed her duty exceptionally well. >> reporter: officials will not release her name, but former soldiers at ft. hood tell us she's likely with the 720th mp battalion. the base commander said she arrived in the parking lot four minutes after the first 911 call. he says lopez approached her from 20 feet away, put her hands

up and then reached under his jacket and pulled out his gun. >> she saw that and interpreted that as a threat and then engaged him with small arms fire, at which time then the shooter did a self-inflicted gunshot wound. >> most police officers would have stepped back and waited for backup but she stepped forward. >> reporter: philip carter was responsible for patrols on base. carter believes she was patrolling by herself. she had gone through 18 weeks of training, carter says, including a segment called shoot, no shoot. >> you have to make a decision on the range as to whether engage or not. they're designed to create that split-second impulse because that's all you have in this kind of situation. >> reporter: in 2009 officers who stopped nidal hasan. kimberly was wounded, both received accommodations. >> it is an honor i can't even explain. >> reporter: the mp who stopped

lopez is probably inexperienced. >> so, imagine that you're a college student and you're in that sort of life and death situation and you're making the right call in a matter of seconds. it's incredible that she did what she did. >> phillip carter says that mp will receive an award for valor and may have promotion. she was a civilian officer and the contract that she and her colleagues had with the army was not renewed. erin? >> that's a shocking ending. all right, brian todd, thank you very much. "outfront" next the question you're asking at home and asking here, how could this have happened again at ft. hood? the texas attorney general is "outfront" next. standing by for a news conference about malaysian airlines flight 370. the husband of a passenger on the missing jet tells me why he thinks investigators are hiding something. and live pictures in denton, texas. want to show you this as you can

see in the distance the clouds against clouds. they have a tornado warning in effect. tonight, possibly going to be a night for tornados and we're watching that story, as well. we'll be right back. (dad) well, we've been thinking about it and we're just not sure. (agent) i understand. (dad) we've never sold a house before. (agent) i'll walk you guys through every step. (dad) so if we sell, do you think we can swing it? (agent) i have the numbers right here and based on the comps that i've found, the timing is perfect. ...there's a lot of buyers for a house like yours. (dad) that's good to know. (mom) i'm so excited.

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breaking news with new

details about the ft. hood shoot er. officials say ivan lopez had an issue of psychiatric issues which may have been a factor in the attack. just finding out they were significant psychiatric issues, according to the general in command of the base at ft. hood. in the shadow of the horrific ft. hood shooting in 2009, many are asking how this possibly could have happened, again. >> reporter: for more than a decade, ft. hood has carried the burden and anguish of wars on the other side of the world, but the violence of the battlefield has, once again, struck at home. >> shock and horror all over again. >> reporter: retired colonel cathy platoni knows it all too well. in november 2009, she was at ft. hood when hassan unleashed an attack. five of the soldiers killed that day were part of her unit. >> i felt rage inside of me and

tremendous sorrow and grief. it was surreal. how could this happen, again? >> reporter: after the 2009 ft. hood shooting, the department of defense called for better emergency response and improving information sharing between military and government investigators. >> we saw some of the benefits and gains made out of that ft. hood, first ft. hood experience. but something happened, something went wrong. and we need to know what that was and if we failed in some way against our current policies, we need to be honest with our selves and with you and hold ourselves accountable. >> reporter: after the ft. hood shooting in 2009, the military's report said one of the biggest problems was the ability to identify internal threats that there's "insufficient knowledge" and awareness of the factors required to help identify and address individuals likely to commit violence, but the same problem exists today.

in 2011, 22-year-old army private was arrested and charged with trying to detonate a bomb in a restaurant popular with ft. hood soldiers. needs more seasoned mental health professionals. >> still a struggal for the military. we just don't have enough people to take care of the problem. >> reporter: after more than a decade of war, mental health issues plagued the u.s. military. here at ft. hood alone in the last six years, 85 soldiers have committed suicide. ft. hood soldiers are often warned to avoid speaking with the news media, but one soldier did speak with cnn who described the stressful life at ft. hood as a black hole. >> it can be miserable and, you know, we have a lot of people in behavioral health and nobody really understands how bad somebody's mental stability is or, you know, how hard it is to keep your sanity here being at ft. hood. >> reporter: and, erin, colonel platoni has a unique position.

she's a clinical psychologist and an expert in ptsd. it is iconic she was here in 2009 and one thing she warns about with the downsizing of the army and that there are much fewer experts and clinicians and people who can help soldiers along the way, people who aren't experienced enough in the issues of ptsd to be able to offer and diagnose and spot the warning signs that need to be spotted to prevent tragedies like this. >> of course, you have a country pulling back for more and pulling back in a massive way from defense spending. joining me now, greg abbott and, mr. attorney general, thank you very much for taking the time to be on the show. look, it's the second mass shooting at ft. hood in the past few years. ft. hood, a name that people hear and they think now of these shootings. how could something like this have happened again? >> well, first of all, erin, of course, our hearts go out to the families affected by this tragedy, but, for us, ft. hood

is more than a military base. these are our friends and this is our family and this is our community. deeply connected there and this is something as a state we rally behind our troops, but also ft. hood. what we're doing as a state is a couple of things to help out these folks. one is, of course, from the law enforcement side, the state of texas is working side-by-side with the u.s. military and federal government as well as the local officials. erin, we have something else here in the state of texas that works with these people on the ground. we have a service in my office, the crime victim services that will provide services to the family members who were harmed, injured or killed in this tragedy. >> so, let me ask you, though, because i'm trying to understand exactly how, how this could have happened. again, how could it happen in this case. i was watching when the commander was talking at ft. hood about this shooter and here's what he said about the situation. >> we have very strong evidence that he had a medical history

that indicates unstable psychiatric or psychological condition. going through all the records to ensure that that is, in fact, correct, but we believe that to be fundamental underlying causal factor. medical history unstable psychiatric condition. should someone with this condition and this known history been able to buy a gun legally, which lopez did? >> well, first of all, we need to recognize that this is something that's being handled first and foremost by the military. >> yes. >> it is highlighting something, though, that i think we all need to intensify or focus on. that is, as a nation, we need to do more to work to support the mental health of our veterans and of our active service members. this is something that will strengthen both the military and strengthen us as a country. >> it's an interesting point. i know you're not directly answering my question, but let me use something senator harry reid said today to hopefully get

a more concise answer from you. he told reporters, couldn't we at least have background checks so a majority of them support that. so, i hope we can bring it back up. is he right? >> well, erin, there are already in place certain restrictions on certain people who are unable to purchase guns. and if you actually look at the restrictions you're talking about, one of the flaws that we have in the current system is not that there is a need for restrictions, but, instead, that the restrictions in place are actually not being enforced. there is inadequate looking into our investigation of the current restrictions and enforcement of those restrictions. so, that's one path they could have gone down. but the main thing, though -- >> restriction in place that would have prevented ivan lopez from buying a gun unless he was institutionalized. no restriction in place that if you enforced it would have stopped him from getting a gun

in texas. >> i'm sure you're not suggesting everyone in the country or everyone in the country who wants to purchase a gun goes through a background check. that would be far too intrusive. you get into the difficult area of where you draw the line and has to be something with a proven instance of having some level of mental instability that would rise to the ability of allowing them to have a gun. in the united states of america we will not require mental background checks on everyone who wants to purchase a gun. >> and, final question. gun rights, obviously, i know a big campaign issue for you and i hear your point of view here. strong point of view and you campaigned with ted nugent and synonymous with this issue and i interviewed had him extensive l and you said you had no plans to campaign with nugent, again. have you changed your mind? >> well, look, i think ted was

on your show or some other show but i think he did come out and apologize. i think he was right to apologize. of course, he used language that i would not use, that i think is wrong. and, so, i think that these he's done right by apologizing and we want to make sure that language political discourse.nvolved in - >> all right, thank you very much. we appreciate your time. texas attorney general greg abbott joining us "outfront" tonight. officials searching for flight 370. there could be something significant in terms of the search zone or how they're going to be looking, but there are some big developments tonight. we'll bring you that press conference live as soon as we get it. mixed messages from the malaysian government. why authorities now won't even confirm if the plane crashed or actually landed. more breaking news. live pictures of denton, texas. we have been watching this cloud mass. cloud on cloud there. tornado warning in effect. this is going to be a very big

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so-called black boxes. the battery on those devices are expected to run out in the next few days and they may have already run out. you really are on a race against time. kyung lah live in perth, australia. >> what i can tell you is that it will be held by angus houston. the man in charge of this entire operation. his first substantial news conference since he took control of this operation on sunday. we know that the timing will be mid-day australia time in the next four to five hours, but we don't know exactly what he is going to be telling reporters. we are being told that this is going to be like a regular news briefing but his very first to us. whatever he does say, it will be important to the some 1,000 sailors at sea. approximately 100 crew people up in the air. this has been a relentless search with hundreds of family members waiting for word around the world, and, erin, it bears

some importance that we should remind people, no debris has been found and in 2014 it is still possible for an airliner to comp pleatcompletely vanish trace. >> in terms of the search area, obviously, slightly shifted and i know you talk about this press conference is substantial and we'll find out why the sub is looking in a specific place. in pink on the screen, we have the new search area, 1,000 miles northwest of where you're standing right now. what are authorities saying about the conditions for today's search and, you know, we see all the different areas that used to be the search area. this new one seems smaller than prior ones. dowe read much into that? >> no. it's basically moving every single day. once they clear a certain area, it then shifts. they cleared that particular patch of the ocean and they're moving to another patch. as far as the conditions today at sea, we're getting quite good news in the weather front. we understand that there is

going to be excellent visibility, the waves will be very low. so, there is a lot of hope as this new search day is beginning. because the weather is so good. >> thank you very much, kyung lah reporting live from perth. still to come, the families of flight 370 have been briefed. they were told that officials are now not able to tell them whether the plane landed as opposed to crashed. plus, we're going to hear from the husband of one of the passengers. he talks about what was going through his mind when he boarded a plane just days after his wife vanished on 370. >> i truly believe that it's actually not an act of the pilot or somebody else.

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then add voice and tv for just $34.90 more per month. time to make the call. 800-501-6000 comcast business. built for business. much of the central united states bracing for dangerous weather conditions over the next few ahours. tornado watches across much of the region. chad myers is in the weather center. chad, we've been looking at pictures from texas, but it looks really ominous. >> the pictures we're seeing are right from right here.

denton, texas, back here. storm moved through your area 30 minutes ago and prosper, right about there and it continues to move off to the east, slightly to the north of east and let me tell you, this is what the pictures still look like with these low-hanging clouds. not seeing any touch the ground, but still a potential here that there may be tornado damage, erin, and we don't know it. this is something we called wrapped in rain tornado. a tornado in such the middle of such a heavy rain shaft, such a heavy rain shaft that you may not be able to see it. another round of severe weather headed towards st. louis. tornado watch boxes all literally all the way from st. louis all the way back down to dallas tonight and this is an area right through here, even points to the east, maybe even to memphis late, late tonight and overnight where your 3:00 in the morning you might not hear the sirens. this is the night to have your

noaa weather radio on. breaking news in the search for missing malaysian search flight 370 we are standing by for a news conference in perth, australia. resume the hunt looking in the pink area. they looked in all the gray ones and every day they just try to shift it a little bit to try to look for something new because as we want toemphasize, not a single piece of debris was found. a sub searching underground in a specific area and more information during this press conference. 27 days since that plane disappeared. so far, nothing. no physical evidence of any sort on the families of the 239 families onboard spend each day waiting for an answer on what happened to their loved ones. nic robertson is "outfront" in kuala lumpur. >> we now hear -- what is going

on? >> yeah, one of the family members, a cousin of one of the people lost on the plane said that three hours it was very painful to sit through it. they didn't get the kind of information and clarity that they're hoping for. they really wanted to know and understand what happened to their loved ones and they keep holding on to some hope that the plane may have come down safely somewhere. so, of course, they were listening for that and this is what they told us. in this whole three-hour briefing, the officials really couldn't say to them clearly whether or not the plane crashed or came down safely some place. this, of course, for them, hugely difficult. i was at a memorial service last night and there was a man there who lost his wife. she worked at a technology company here in malaysia. he didn't even bother going to that briefing. for many people, they just don't see the government giving them the answers that they want to hear and this just makes the whole process so much more painful, erin.

>> all right, nic, reporting live from kuala lumpur. richard quest, miles o'brien and jeff wise. pretty amazing when you hear what nic just said. they were saying they are not confirming whether the plane crashed or could have landed safely. >> this investigation, it's hard for us to say how the investigation is going and richard and i have differed on our perception of that. we could all agree the communication is horrible. just horrible. to the families, to the public. inconsistent. they have walked things back which are of great importance and to lay this kind of false hope before these families is, i think, really a horrible thing to do. i look at those pictures of these people going through this. torture. it's torture. >> i would like to know more about the wording. i am not discounting what they said. but bear in mind the malaysian prime minister says flight

mh-370 ended in the south indian ocean. and everybody jumps all over him because he's effectively said it's crashed. >> he did say there were no survivors. >> he said it's sad and regrettable and everybody says, you know, he didn't use the crash word but efebtively did say it crashed. i am guessing at this briefing, i wasn't there, i don't know, but i guess they avoided using the crash word and by inference it has given somebody something to run with. >> but it raises the question, jeff, of the other things that have come out in recent briefings that have caused people to ask questions. 17 countries confirmed that this plane did not land and it is not in their air space, their country. indonesia has not said anything. >> is that information or is that just an absence of information? you know, it's the kind of riddle and puzzle that we have instead of information in this case. >> and what about the fact that we were just talking about this in the commercial break before,

but i think a lot of viewers, transation and the last known position of the plane was, "northward" after we spent a month looking in the southern indian ocean. what does this mean? >> we're not sure where this has come from, but there seems to be a view that at the moment of extremists, the plane had turned north. i have not heard this officially from any of the press statements, but it is out there. >> how would they know? i suppose this doppler information they used -- >> but let me just ask you all a question. i don't understand, physically, if you can't tell me where the plane went down how can you say it is pinging northward in the last few moments of its flight. >> that could be interpreted to me when it was last seen on malaysian military radar it was heading on this zigzag course towards the end of an island. heading to the northwest before it disappeared then we don't know if it turns north or south.

>> but it depends on how you define last contact. that is the key word. >> yes. >> imagine this table is, you know, the south indian ocean. we've got this box where they are searching. now, first of all, we don't know it's the right box. >> no. >> we don't know for certain it is, but we have to go with what they got because that's all we got. now we don't know because they're moving the box around a bit. we don't know are they moving around a bit because they've searched it so thoroughly that they could be so certain that there's nothing in that box or is this the, still, they're doing the best they can. >> in the context, again, this is a big question when you talk about how crash landing, would there be debris all over the surface that would give you an exhaustive if this plane glided and landed on the ocean surface and then some? >> it depends. it depends on how -- now, if it is an air france scenario and i'm talking about air france 447

in 2009. what happened in that case is they got very slow, nose high, did sort of a flat spin into the ocean and, as a result, kind of wobbling their way down and belly smack created a tremendous amount of wreckage on the surface, including an entire vertical stabilizer, the tail, which happened to be carbon fiber so it floated and that helped them identify the crash scene. if you wanted to make the plane disappear, you could, there's two ways to go. go for the ditching scenario. kind of lands in tact and sinks, sully style. in the ocean with the swells, it's not the hudson river. it's a difficult thing to do. the other way to do it, nose in really fast and just go straight down and straight in. >> in those scenarios, we were talking about this, in those scenarios, the wings would come off, probably, but they have the engines on them and even if the engines come off, but the

fuselage could. >> we don't know what happened at this point. we only have these 13 pings, what we do know the most about, its path when it deviated from its course to china and did its famous left turn and zigzag pattern and seems to be following airways and flown in a very deliberate way. >> which, of course, is what investigators have said at this point. they used the word deliberate and used the word criminal. we're standing by for the press conference promised by the officials. but i also spoke with the husband of one of the passengers and here's why he's saying this. >> i think that our people who know a lot more than what's being shared.

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tell your doctor about all the medicines you take and if you have any medical conditions. taking victoza with a sulfonylurea or insulin may cause low blood sugar. the most common side effects are nausea, diarrhea, and headache. some side effects can lead to dehydration, which may cause kidney problems. if your pill isn't giving you the control you need, ask your doctor about non-insulin victoza. it's covered by most health plans. breaking news in the search for flight 370. his first main news conference here. officials are saying the press conference is about the operation and we have new pictures that are just in this moment of the search. you can see the searchers

lowering anna tonmous underwater vehicle into the indian ocean. lowering the torpedo-shaped thing into the water and a pictured of the towed pinger locater. that is what scans for the sound of the locater beacon, which is attached to the plane's flight data recorder. usually they don't put that in the water unless they know where the wreckage is, but with this race against time with a couple days left before those batteries may lose power and go dark forever they are trying everything. for the families of those missing, these pieces of technology are the hope they have to shed light on what happened to their loved ones. earlier i spoke to a man whose wife wife was on flight 370. i asked him what his life has been like for the past 27 days. >> life has come to pretty much a stand still. a lot of time spent with family and friends who were similarly

very, very anxious and deeply concerned, both for me, my daughter, my mother who stays with me. and it's essentially a time of agonizing wait. it's been a time of thinking through what life might be if we do get to know that she will not ever come back. >> you have, obviously, chosen to stay in india because your family is there and because your friends are there. not to go to perth or kuala lumpur because of that you have not been at the briefings with investigators. have you been getting the information that you need? have you been getting the information before we've been getting the information, for example? >> there's, again, the answer is no. i get to hear about what's being shared primarily through the press conference that is put out

through news channels such as yours and then follow ed up -- >> it's amazing that you're hearing from the press. i mean, obviously, the situation is they'd be shocked that's how you answer that question. the inspector general in malaysia said "at the end of the investigations we may not even know the real cause. we may not even know the reason for this incident. requesti ." obviously there's no debris. what do you think happened? >> i have -- my thinking goes like this. i think eventually we will know. i think there are people who know a lot more than what's being shared. my concern is that if we don't really get to the bottom of it, we cannot really be certain that we are safe and that we are secure every time we board a

flight. and to me, that's a fairly scary prospect. i've just don done one trip to delhi and back to drop my daughter at college. the thought crossed my mind. is it safe to board a flight? is it safe? do i trust the pilot, the ground control, the crew? there's just too many questions that crop up. if there is evidence do i truly believe it it's not actually an act of the pilot or somebody else and that it's really weather? >> and obviously you're talking with us, so calmly. and i know you've thought through it. and you have your moments of incredible darkness, i know. but do you believe that it's possible here that there still could be some kind of a miracle, that you could see your wife again? part of me says is it right to ask that question. but i know there's probably a part of you that has that hope,

too. >> i wrote some time ago and i still believe -- i don't believe in miracles. and i'm also of the view that to me, to hope is actually quite a wasteful thing to do. i think what i am really interested in is to know the truth. >> and if there was one thing you wanted the world to know about your wife, she was obviously someone who wanted to change the world. she was going to a conference in mongolia to help people in need who worked in the fishing industry for the u.n. what would you want people to know about her? >> i'd like people to know that she was a very warm, caring, fun-loving person who had a tremendous zest for life. she was a very loving mother who truly and deeply cared for her mother as well, who really loved her brothers, and who meant enormous good for anybody she came in contact with.

>> before we go, there is anything else you would want our viewers to know? >> i do believe that this is an issue, that this is an event that is so unprecedented. and i think that it is so significant that it can never be allowed to get off the screens, get off the radar and get away from the attention of people. and i think people like you, your channel, and many other channels, the media at large, have played a significant role in making sure that the government is accountable, that the airline is accountable, that every organization that has a part to play in this industry is held accountable. i hope you'll continue to keep the focus. >> all right, thank you very much. >> thank you. jeanne moos is next. co: i've always found you don't know you need a hotel room

until you're sure you do. bartender: thanks, captain obvious. co: which is what makes using the hotels.com mobile app so useful. i can book a nearby hotel room from wherever i am. or, i could not book a hotel room and put my cellphone back into my pocket as if nothing happened. hotels.com. i don't need it right now. when folks in the lower 48 think athey think salmon and energy.a, but the energy bp produces up here creates something else as well:

jobs all over america. thousands of people here in alaska are working to safely produce more energy. but that's just the start. to produce more from existing wells, we need advanced technology. that means hi-tech jobs in california and colorado. the oil moves through one of the world's largest pipelines. maintaining it means manufacturing jobs in the midwest. then we transport it with 4 state-of-the-art, double-hull tankers. some of the safest, most advanced ships in the world: built in san diego with a $1 billion investment. across the united states, bp supports more than a quarter million jobs. and no energy company invests more in the u.s. than bp. when we set up operation in one part of the country, people in other parts go to work. that's not a coincidence. it's one more part of our commitment to america.

captain crunch, lucky charms and trix, after this segment you'll never look at the cereal aisle the same way again. jeanne moos has the story. >> reporter: it has come to this. we are analyzing the body language of cereal boxes. >> is your breakfast making eyes at you? >> are your kids being stalked at the grocery store? >> reporter: we've got our eyes on your eyes, captain crunch. you too, sugar bear. we see you. >> peering right into their

soul. >> making you cocoa for cocoa puffs. >> reporter: a cornell university study found that adult cereals are placed on higher shelves. kid seriar cereals from lower os as if from down there the characters are trying to establish eye contact at kids. >> the eyes are deflected at a downward angle about 9.6 degrees. what are you looking at your silly rabbit? the study found that characters on adult creer yalts look straight ahead meeting adult gazes. >> don't look at me that way. you're all cereal offenders, especially you, tony. >> they're great! great. you i'll never be able to walk down a cereal aisle again without feeling eyes on me. the study's author say it's known that direct eye contact between humans encourages trust. but would that hold true for direct eye contact with cereal box characters? 63 participants, really we're not making this up, were shown the rabbit from trix.

either with his eyes down or looking straight at the viewer. the feeling of connection to the brand was 28% higher when the rabbit looked straight at the test subject. >> silly rabbit. trix are for kids! come on. does a this alleged eye contact really smack of deliberation? >> i don't think this is necessarily a deliberate manipulative strategy. >> reporter: they might be looking down at the bowl of cereal. kellogg's, the maker of frosted flakes told cnn" we do not intentionally position our characters on packages." at the least at the deli you won't have a million eyes drilling holes in you. >> what's the point of the study? >> wasting time. let's just study something else. i just left the doctor. study this rash i got going on. that's what they should study. >> reporter: she you later even the leprechaun from lucky charms

is rolling his eyes on this one. >> the rash guy is disturbing. i have to say, it you're marketing those really sugary cereals and marketing them at kids they should be looking down at the kid. that's just smart marketing. anderson is next. i'm john bettrman sitting i for anderson cooper. following dangerous weather, flooding, tornadoes, that could cause big trouble deep into the night. this is what it looks like right now not far from dallas where local authorities have just reported a tornado touching down. a confirmed tornado tornado hitting osage county in missouri as well. chad myers will give us the latest information. we're expecting new information about the search for flight 370. we begin, though, with fort hood and breaking news. we are learning more now about the man who killed three and wounded 16 before killing himsel