gaza, which would be very problematic for the israelis, and i don't think they will do that. the tunnels have been there for sometime. they try to block them the best they can. but with the disarray in egypt having the ability to sneak all the weapons in from iran, and iran's markings are all overt rockets, and what we don't know and perhaps the israelis have a better idea of how many rockets they actually have and where they are stored, and i suspect they are probably in a school yard or perhaps a hospital, that's how they operate. they have the same launch sites in the areas. this is problematic. >> no question. one of the issues, rick, and it's just the possibility of civilian casualties. the number is 70% of the 300 some odd number of the people killed up to this point, and

israeli officials make the point and this is true, the launch sites are hidden in very residential areas, in schools and mosques and etc. from your perspective, as a military man, you know the difficulty of fighting in urban areas, and do you think israel is doing enough to minimize civilian casualties? >> i think the israelis are probably doing more than any other military force. we do pretty much the same thing, but unfortunately, this environment, it's one of the most densely populated places on the planet, and hamas uses that to their advantage. human shields are a way of life there, and they know the israelis are going to strike them, and the israelis will do what they can. but civilian casualties are unavoidable, and once they made the decision they are underground they calculated they have to live with the civilian casualties. >> we talk about israel's goals

and what will be victory for them. let's talk about hamas from a military perspective. what is it trying to accomplish here and what does it need to do or have happen before it's ready to come to the table and agree to a cease-fire? >> well, if survival is compromised or threatened, hamas will find a way to coming to some sort of agreement with the israelis. it has not happened yet. they want to disgrace the israelis as much as possible. he want the muslim brotherhood to rise up and come to its aid, and i don't think it will do that, but given those circumstances, hamas is just going to try and bloody the battlefield and make the israelis pay a high price so they don't repeat it, and they did it in '07 and they will do it again if the israelis don't

do it right, and doing it right is tough in this environment because you don't want to fill a bunch of bodies bag, and israelis have lost only a handful of people. the palestinians are really going to make the israelis pay in a public relations sort of affair because it's a bloody affair. >> two israeli soldiers killed in the last 24 hours. thank you. now back to the victims of ma 17. the families of those that disappeared on flight 370 offering their advice to the families of another malaysia air tragedy. coming up next, a woman has a word for the families who lost her family on flight 17.

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just over four months after a malaysia airlines plane disappeared and has yet to be found another plane from the same airline gets shot over the skies of ukraine. it's a terrible coincidence. her partner, phillip, was a passenger on mh 370. i wanted to bring you in to talk about what your advice would be to the families now that are just learning of the loss of their loved ones? >> there is kind of two sides to the suggestion. one would be on the emotional

side, and then the other is more the practical piece. >> right. >> from an emotional perspective, everybody is still in shock, and that's going to last for a little while. there is -- you know, according to the psychologists, there are five stages of grieving and you go in and out of different stages. so you know, taking a little time to step back and understand what is going to happen to you then when the emotions are waving through it's a little easier to deal with it. so take that time to take care of yourself emotionally. and then physically, too. you know, make sure you are eating and sleeping. i know it sounds silly but when you are going through a crisis like this it's easy to fall apart. >> how are you doing? it's been months and they still have not located mh 370. how are you doing, sarah? >> i was doing better until a couple days ago. the scar tissue was starting to heal a little bit and the

rawness has worn off, and our situations are different. the practical matters are different. there is no death certificates and no ability to move on. but i think for mh 17 families, you know, it's a terrible, terrible trauma. one of the things that will really help is to talk to others that have been through this. within a week of 370 disappearing, many families from air france 447 and from the 9/11 planes were in contact with our group, with the 370 group, and it was helpful, because it was an exspeak teugs of what you should expect, and that made it easier. >> and nobody else, frankly, can understand. when you look at this situation on the ground, and i am not sure how much of the reporting you have seen but i know you have seen enough of it to see how the

bodies are being treated. i mean, our chris cuomo talking on the ground there and he is talking about where is the dignity, right? they are being left to lie, and many of them under their religion should have been buried in the first 24 hours, and it's different than what you and those on 370 are going through, but what do you make of what is being played out? >> it's cleared there are people in positions of power, even if it's just that they are holding a machine gun in a field, and taking advantage of this, you know, and that's just not human. i mean, that's -- it's beyond criminal, in fact. i can't even believe that some could do that. the world has to put pressure here. it's not up to just that one group of people to control this. we have a lot of powerful countries around there that need to step forward and get russia to step forward. >> yeah, and we are certainly

hearing the calls from that from the u.n. yesterday, just coming this afternoon from the dutch prime minister, and from president obama, and we are hearing it and let's see what actually translates into action. thank you, sarah, again. all of us are so so sorry for what you and all of those that lost those on 370 and 17 are going through. thank you for sharing a little bit with us today. >> you are welcome. we are learning more about the people that died on board flight malaysia flight 17, where they were going and what they loved to do. we will tell you what their loved ones are saying and what some posted online right before the crash. that's next. [announcer] who could resist the call...

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a passenger plane shot out the sky and 298 lives lost in seconds. let's bring back laurie seagull. what matters most is the victims, right? what are we learning in terms of online, especially things that the people posted even within that plane right before it took off? >> it's so eerie looking back. i have been digging to these folks facebook pages. one passenger post add picture of the plane, and the caption says, if it disappears this is what it looks like, and that's referring to mh 370. looking back you see what happened now.

and another person posted an instagram video that said, the caption said #feelingalittlenervous. we get a peek of what is happening inside. you look back at that and it looks pretty eerie. >> yeah, people loading their stuff in the over head compartments, and some people don't like to fly, and i am one of them, and we are nervous. what else are we hearing in terms of the loved ones left behind. glenn thomas. >> glenn thomas was one of the victims and i spoke to his nephew, and i literally just got off the phone from talking to him and he was talking about his uncle and what a great guy he was, and he talked to me about how he found out about his uncle's death. >> i got a call from my sister who was crying on the phone and told me to pull over in the car, and she just said, i think uncle glenn has gone down in a plane,

and i just broke down there and then and couldn't drive. within a period, i found out about 2:00, and up until 6:00 or 7:00 that night it was confirmed and there was always a hope that he missed the flight and he was such a frequent flyer, he was always missing flights, and he used to get there just as the final call, and we were hoping he missed it. but sadly, he was so excited to go out to australia, he made it. >> look at his smile. >> and he told me, his favorite memory was christmas. he opened up a box and it had letters spelled out, disney, and the next morning he booked a trip for the whole family to disneyland. you see how much pain that family is having knowing he will not be there any more. >> thank you for bringing us some of the stories and faces

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>> in most cases the answer is yes, and in fact many airlines have endured crashes and terrorists attacks. twa folded after a flight went down, and airlines were already struggling before the disasters. despite terrible catastrophes, other airlines are still flying today. in 1983 soviets shot down a flight, and then years later nobody survived american airlines flight 587 that crashed in queens. and a flight went down in the atlantic ocean while en route to brazil, and now terrorists hijacked american and united planes for the attacks and today

they are among the biggest airlines in the world thanks in part to a financial lifeline from the u.s. government. most airlines don't take a substantial hit to the bottom lines in the wake of crashes, and insurances take the hit. but what has happened to malaysia airlines is unprecedented. >> there will be people thinking about whether they want their children or spouse or parents to be flying on this airline, and i think that that's really -- if i was -- it's more of a public relations problem for the airline that n a legal liabilit. >> neither incident has been blamed on the a airline. >> it's a state airline and i doubt the government will let malaysia airlines go out of business. >> ticket sales my slide, but national pride will trump in this case.

>> interestingly, malaysia airlines came out and said they will refund travelers tickets if they don't feel comfortable flying on the airline, obviously trying to keep business is important for this airline right now. coming up next here, we are going to take a closer look at the airlines' future with the panel of aviation experts. they will weigh in after the break. llion people. [ susan ] my promotion allowed me to start investing for my retirement. transamerica made it easy. [ female announcer ] everyone has a moment when tomorrow becomes real. transamerica. transform tomorrow. transamerica. i never know what kind theof adventure awaits. that the days are longer, and the breeze feels a little sweeter. and, thanks to volvo, i'll pay nothing for repairs or maintenance for 5 years, nothing. they even cover my first month's payment. so, i'll be happy wherever the summer takes me. the wonder of summer event. the 2015 volvo s60 sedan

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malaysia airlines has now lost two boeing 777s in just under five months. their employees have been killed and this question brings up whether the airline can survive in all of this. >> we will bring in a aviation analyst and safety analyst as well as our aviation analysts, miles o'brien here in d.c. miles, two major accidents in the span of some five months. can malaysia airlines get past a double blow like this, and i might add should it be able to? >> well, it is a huge public relations and image issue, and there are some real issues about the airline that need to be looked into, but the country of malaysia will have a flag carrier. that's not going to go away. will the government rename the airline? perhaps. will this be like, you know, a

change of name that changes the perception? i don't know. i can't imagine malaysia not having a flag carrier, so i guess the question is, there will be some sort of malaysian airline in the future, and what will it be named. >> yeah, value jet after it crashed had a different name. this goes less to the carrier than the air safety regulators. there was a warning for flights above eastern ukraine up to 32,000 feet, and it was flying at 33,000 feet. >> in retrospect, i find troubling it was announced russia closed the air route which would have been the continuation of the air route this flight would have been using and that apparently happened hours before the flight, and the question is why did not euro control pick up on that and why did not the airline

know that or research that route and that would be additionally troubling. but certainly 1000 feet, you know, if you are not on auto pilot you can make that mistake easily sometimes. i do not think that was enough for a margin of error and why didn't they know about the russian routes being closed? >> we will keep the panel and have a lot more questions for you. thank you for joining us now. i am poppy harlow in new york. >> and i am jim in d.c. investigators are beginning to reach the place where all of this wreckage is strewn over miles and miles. it's an unstable part of the world right now,