i know you have been in touch with authorities there. have you been getting -- i mean, the netherlands it seems really has -- there's been this outpouring of emotion. have they been -- have you been happy with the way you have been dealt with, wait they have handled this on your end? it's an extraordinarily difficult task. >> initially, we're all a little confused, because of the lack of organized communication, but, you know, earlier in the week, when this tragic event happened, but after a day or two, things started to get better. and we had the forensic team visit us. and kind of acted as the conduit between them and us and the government to get us updates, for instance, about this beautiful event, and, you know, getting the necessary

information, the awkward questions about, you know, dna and getting cotton swabs and just getting all the day that about the kids. yeah, initially, it was a little disjointed. subsequently, we were quite satisfied about their response and the outpouring, it's just very, very moving. it's a beautiful tribute. >> harun, to see the tens of thousands of people who line the highways, who waited for long periods to bear witness and to welcome the beginning, this first group of people home, that's got to make you feel this sense of community, which we are -- which really many people throughout the world feel right now. >> yes, the outpouring has been amazing. the luck i guess of not ever having to attend something like this before, but it reminded me

of seeing dover air base, i think it's connecticut, are our fallen heroes come in. it was essentially a military operation. there were the honor guard, the government officials. everything was very, very -- there's a lot of closeness between all the victims and the government officials and -- i mean, besides foot having draped coffins, everything else was done like clock work. we felt really honored. unfortunately, we had to be there at such a poignant moment, but we felt, as all the victims -- of course we don't know which coffins contain which remains, but we felt all the family members were there and so we're very, very moved by everything. >> one of the things a member of your family said earlier today was we thought it was just us, we thought it was just us in our grief. i don't know if she meant we

thought it was just us as a family or just us, the families of the victims. on a day like this where you see so many people not just in the netherlands but all around the world pausing to pay respects, to your two nephews and to all the others and to these 40 who have first returned. do you feel that as well, that it is not just you, that you are part of this? that you are part of -- that you are supported? >> yes. i hate to draw an analogy, but i remember, i was in law school at tulane when 9/11 happened, and i was just on my way to class that morning and suddenly we're all in the catch tefeteria and ever started to cry and we saw the live events unfold on tv. i had deja vu. it felt like that again. it was just like, okay, this is not just -- for instance, the two cargo planes, military cargo

planes. one was from the australian royal air force. it was the bigger cargo plane. then there was a smaller one from the netherlands royal air force. and you felt all this unity. i mean, there's people from indonesia, from the netherlands, from germany. there's people from all over that were there, grieving. and of course i haven't seen a lot of the footage because we were just coming back. stuck in traffic right now coming back from that event it just the camaraderie and the international outpouring. it feels like we're a big grieving family. and that somewhat helps, you know, in coping with this horrible devastating event. >> well, harun, i know you haven't seen it, but i can tell you, there are tens of thousands of people. extraordinary numbers of people on highway overpasses, all along the highway, who have been waiting for hours. as the hearses pass by, some

just stand silently with their hands on their hearts. some are crying. some are applauding. but it seeps like there's been this huge outpouring of netherlands. given the horror of how your nephews and the others lost their lives, it seems on this day, the people of the netherlands have turned out in tremendous numbers. because they want to -- they want to say that what happened to your nephews is unconscionable. and the way not only they died, but the way that they were treated, it is unconscionable in a civilized world. today, we have seen, for the first time, how, how one treats

those who have died. and i don't know if you'll look at the images later on today, but it is just -- it's an extraordinary outpouring. and i hope that gives some comfort. not that it will in any way ameliorate your pain, but i hope it gives some comfort in the difficult days and weeks and months and even years ahead for you and your family. >> yeah, i hope so too. like i said, between, i'm drawing, going back to 9/11, and it just felt like that, like we're one big happy -- one big grieving family, happy to embrace one another and be there for one another. a shoulder to cry on. you mentioned my interview this morning with chris cuomo. after the live shot him and my mother started conversing. chris gave her a hug and they both started crying. it was just so emotional to see because he was sharing some of

the horrors he had seen while coming back from the ukraine late last night or early this morning. some of the unspoken things he had seen. it was just very moving. like a few days ago when the dutch contacted my sister and they started crying together and he shared her emotions. this is not something that any parent has to go through. so like you said this collective sadness and grieving, it helps somewhat. and helpfulopefully moving us t the grieving process. it's something you never forget. maybe the wounds will somewhat heal. it is unconscionable, this act of terror it excuse me. >> harun, i know when you and i talked, dutch authorities had

taken dna samples i think from your sister in order to help the identification process. they have been very blunt about what happens now. they had been very blunt. i know -- was that, a, something that you -- you appreciated? i know it's obviously difficult to hear. but they're decisions i guess as a family now you have to make in terms of memorializing your nephews. have you -- have you made those decisions? is that something you're going to wait on until you get confirmation? is this something you haven't really decided? >> well, that's the ironic thing about this whole drama and this whole sad event. i mean, i've been an aviation attorney for the last seven year, flying all over the world to many, many country, dealing with many, many aviation crashes. as a professional, you know, helping victims get compensation, find the truth, you know, make airlines

responsible and hopefully improve their safety record, and now i'm here -- in a million years, i never thought i would be sitting there in a room with forensic investigators listening to things that i've heard so many times over, but it was just never me, it was somebody else. i mean, you were detached. you grieve with these families but you're there, you're trying to do a job, you're trying to help someone, trying to put them on a clear path so they can understand what needs to be done next. as harsh as that sometimes may sound, i mean, it's something that's administrative. so sitting there listening to them talk, discussing the next step, the tangible things we have to do, the decisions we have to make. on the one hand of course emotions were about to take over. on the other hand, i was, you know, trying to get -- stay composed and say, look, this is what needs to be done. we need to make these horrible decisions. and try to advise my family as

best as i can about things that i've done in the past so many times for other grieving families. so, you know, obviously, everyone in attendance today, nobody really knew which coffins contain which remains or if any of the people in attendance. but we all felt so happy and sad at the same time to see these coffins. so as people were breaking down, they realized this is really coming home to them. i mean, before, you see it on tv, it's far away. but now, you know, this is something that's really happening. so, you know, i have a respect for what they're doing. they're very apologetic. they preface every difficult question, you know, with a huge apology. they say, look, if you're not ready, we'll come back. but they have to do a job and a thorough job and they keep emphasizing that thoroughness is the most important thing and it's very, very difficult process.

>> harun, i appreciate you taking the time to talk to us on this extraordinary difficult day. i wish you and your family peace in the difficult days ahead. >> thank you so much for the tribute you're paying to my nephews, i appreciate it, and all the other victim, god bless, thank you. >> we're joined by mayor peter bruggess who is joining us by phone. the mayor of hilversum. he's joining us live. mr. mayor, i appreciate you being with us. i want to give you -- offer you my condolences and the condolences of all of us here at cnn for what you, your country and your town are going through. the outpouring of respect and dignity that we have witnessed in the last hour from people in the netherlands is simply extraordinary. what are your thoughts on this

day of mourning? >> well, this is very sadness, shock, in hilversum, as well, we lost 16 young people, 16 to 18 years old, like quinn shonsman, he is the man with the u.s. passport, and his father lays flowers now here -- well, to welcome the remains of the people which is expecting here within five minutes. a very emotional moment. >> i spoke to quinn's grandfather several days ago. quinn was 19 years old. had his whole life ahead of him. quinn's grandfather had worked in hotels his whole life. quinn talked about perhaps doing that. so many people from your town, i mean, 13 people, that is an extraordinary loss for a town of

your size to suffer. >> yes, yes. 85,000 people and it's -- everybody's connected to everybody, and it's because of the football, the soccer clubs and the tennis clubs and also the schools. all these young people went to school -- well, it's a great loss, it's a great loss. >> what will happen -- you said that the first hearses should be arriving within several minutes. what will happen when they arrive? >> yes. well then, the process of identification will start. and it's a very important process. because all the people who lost their belongings and their beloves, they want to know if there's some remains still. well, that's what has to be done here in hilversum. we start that process just this evening. so we try to do it in a tempo,

quickly and secure. so it's a very important moment in the whole process. >> did you personally know some of the people on board, some of the 13? from your town? >> no. no. i didn't. but i met the relatives the last four or five days. very intensively. well, i am very grateful that i can do something for the people. i can listen to them. i can ask -- and can give answers to the questions, so that that's very important for them. and they -- it's to give comfort to people in this very sad period of their lives. >> i read just now somebody on twitter watching our coverage saying that from the

netherlands, saying, my country is silenced by grief. you really get that sense in seeing all those who have lined the roads, who are there in hilversum, who are waiting. there is this sense just of stunned silence. and this, just the beginning. this is really the first group of people who are beginning to return home. >> and we -- yes, that's correct. we thank you, president obama, for his condolences yesterday, and for his -- well, his interest and the whole situation here in holland, so thank you so much. i have to leave now because the -- >> absolutely, mr. mayor, thank you for your time. >> thank you so much. >> thank you very much for your time. the mayor of hilversum. extraordinary. again, 13 people from a town of 85,000 people, and they should be arriving shortly. >> i was listening to the mayor

speaking. i was thinking, how does a community recover, how does a country recover? we know they do because there have been atrocities before. we know they do because there have been accidents. there have been these sort of disasters before. the pain in the skies. i think back to scotland where there was a mass murder. i think back ton the other occasions in this country, in the united states, where there have been atrocities. and communities come together and they do recover. but the scars always remain. >> christiane amanpour is also joining us in our coverage of this national day of mourning in the netherlands. this day of community, as richard quest said, really, around the world. christiane, there is that sense, as you watch this, this sense of community, the community there in the netherlands, the international community watching this with heavy hearts and with sadness. and how can you not contrast these extraordinary images with

the horror of the images we have seen over the last several days in eastern ukraine. >> i think that's absolutely the point, that these victims, who have now come back in proper coffins, given very precise and painstaking military help to their final resting place. the incredibly beautiful and haunting sounds of "taps" that were sounded, that lone bugle this morning, as the plane landed in eindhoven. and now it is electrifying, honestly, to see these people lining the route. as people have said so often this morning, the dutch are reserved people, but this is beyond anybody's reserve, and it's been really i think international and gloebl understanding. and one remembers, even they we were all too young to have been there, in 1968, when robert kennedy's casket was taken by train from -- i believe from new york to washington to be buried, everybody was lining the route, and this kind of reminds

me of that, because people have been taken away, you know, too soon, people have been taken away in a war that they -- it wasn't their war, but it was a war waging in europe and they got caught up on it, people in this plane. through no fault of their own at all. and i think the indecency and the absolute lack of apology from those who did it and the way they treated it and to have the criminals in charge of the crime site, as the prime minister of australia said in the early days, to have seen the desecration, that is the right word to use, of the crash site, and compare that to, now, this music, the solemnity of the officials, the whole community coming together, and a military honor guard for these victims. >> i want to go to amersfoort, netherlands, and listen in. i want our viewers to hear the music at this church service honoring the victims.

[ choir singing ]

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people who have stopped their cars along the side of the road to pay their respects to the 40 -- the first 40 victims of crash mh17 heading toward hilversum in the netherlands where the process of beginning to identify them will begin. family members are there. tens of thousands. likely hundreds of thousands have turned out along the highway in hilversum, a town of

85,000 people, to welcome these 40 -- almost use the word strangers. on this day, it feels like they are not strangers. we don't know who exactly is in the coffins. which bodysters are coffins. which people, men or women, adults or children, infants. on this day, there is that sense of community, as rich quest, that word he has used so rightly on this day. a sense of community in the netherlands on a national day of mourning. the mayor there in hilversum who has been speaking with the families from that town, in fact, that's where the family of quinn, a 19-year-old who had dual nationality, dutch citizen, but also a citizen of the united states. he was born in the united states when his father was working for the dutch government here in the united states. >> and i'm much taken this

morning, anderson, as i watch these pictures, i see these people standing on the bridges and by the roadsides. i listen to the music. and i see the tweets that we are receiving of people around the world who are this sense of community. >> let's listen in to a service happening right now at st. yurs in amersfoort. >> translator: dear lord, please be with us, all those people so deeply affected, be with all those people who have lost their loved ones, their friends, their colleagues, acquaintances. please be with them and stay with them, god. give them light in the darkness.

>> translator: dear god, we are confused and very upset and angry. that this was allowed to happen. that there was no respect shown to the bodies of people who lost their lives. that bodies were left and it

took so long for those bodies to be identified. we beg you, please let the law run its course. that is how we come to you. to have our say. believing that you know what we cannot put in words. what goes beyond our senses and what we can just not deal with our emotions. we beg you, please, console us, please stay with us, please give us light in our darkness.

>> translator: dear god, we are thinking of the victims. we are thinking of all those who are very much missed. all those who we know. all those who we have heard. we remember their lives. their lives that were short or long or very short. you know who they are. and what they have meant.

we beg you, please bless their memories. we trust that you know them. even in their death that you are loyal to your people also in death. that they who fell will not pass through your fingers.

>> translator: lord, we thank you for words of consolation and encouragement from so many. we thank you for the efforts of family and friends. of rescue workers and experts. of our government and others in charge at national and international levels. lord, we pray, please also give us consolation in the future that this sense of solidarity will remain and will grow. that from solidarity there will be space and room in our lives

to listen and to give us a space in our hearts for each other's needs. lord, please follow on this path with us today and all days of our lives. >> translator: we pray to you in jesus' name who has shared the fate of his people and we pray the words that he has given us

and how we have been taught. our father, who art in heaven, hallowed be thy name, may your kingdom come, on earth, as it is in heaven. give us our daily bread and forgive us our sins. for we also forgive others. forsake us from evil. >> you've been listening to some of the memorial services that have begun. that one in st. yuris church in

amersfoort. on the left side of your screen, you're seeing near hilversum the procession of 40 hearses, 40 of the fallen, and i use that term, the fallen, and barbara starr points out that the way these people were in many ways as one may welcome back soldiers from the battlefield. l let's listen in. ♪ ♪ and know that they won't last forever ♪ ♪ the real ones fade ai wway ♪ ♪ i still count sometimes when i

remember ♪ ♪ i still cry sometimes when i feel you ♪ ♪ i said good-bye and i know already now ♪ ♪ but when the leaves start falling down ♪ ♪ i still cry ♪ it's just that i still remember ♪ ♪ it's just that i still hear your song ♪ ♪ it's just that i can seem to

remember ♪ ♪ for ever more is just a thought ♪ ♪ i still cry sometimes when i remember you ♪ ♪ i still cry sometimes when i hear you ♪ ♪ i said good-bye and know you're all right now ♪ ♪ but when the leaves start falling down ♪ ♪ i still cry ♪ i still cry sometimes ♪ when i remember

♪ i still cry sometimes when i hear your name ♪ ♪ i said good-bye and i know you're all right now ♪ ♪ but when the leaves start falling down ♪ ♪ i still cry ♪ but when the leaves start falling down ♪ ♪ i still cry >> you've been listening to a memorial service taking place at st. yuris church in amersfoort. the hearses now, 40 hearses, getting very close to hilversum in the netherlands. we're showing you just the sheer

numbers of people who have come out to welcome these 40. the first of the fallen. the first 40 of the fallen. there will be more in the days ahead. and it's extraordinary, when you think of this, richard quest, who's joining me now, that this is really just the beginning for the people of the netherlands and all the families around the world. >> and you rightly say welcome, because that's what this is. it is an opportunity. it is a moment for people. they don't know who are in those hearses. they don't know the nationali nationalities. but they do know today, as one person has just sent me a message, today, we are all dutch, we are all australian, malaysian, german. we're all with the indonesians, the belgium, the filipinos, the canadians, and those from new zealand. as we watch as they head towards moment where of course their

journey begins and ends. >> as a grandmother who lost two of her grandsons said earlier on cnn, that before seeing the outpouring of emotion in the netherlands, before seeing the flowers, the teddy bears, the pictures that have been left at makeshift memorials at the airport where the victims first returned that have been thrown on to the roads and then cleared away. as that grandmother said, she said, we thought it was just us, we thought it was just us in our grief, we thought it was just us in our sorrow. but clearly, on this day, for many days to come, it is not just the families of the fallen. >> what a beautiful day, what beautiful scenery. fareed zakaria quite rightly points out the magnificence of the scenery. it looks as if the funeral p

procession is arriving. >> let's just listen in as the people watched the procession arriving now in hilversum. may not be able to hear the crowds over the helicopters. but let's just listen. [ on lookers applauding ]

>> one viewer tweeted me a few minutes ago from the netherla s netherlands, saying my country is silenced by grief. and i think that really comes into my mind, just seeing the re, ans reactions. some people applause. there is scattered applause. but many just stand silently. some throw flowers. we saw reach out to try to even touch the hearses. again, 40 people. we don't know who they are. but it doesn't matter, as you said earlier today. >> and just to say -- what i said a second ago, anderson what a magnificent day. what i'm referring to here is the sense of respect and dignity to which these people are finally being accorded. this is the -- this is the moment when we step up to the plate. this is the moment when we behave as we are meant to behave. not as the thugs in the fields

of ukraine. >> magnificent when juxtaposed against the horror of the brutality of -- and the lack of ability, the lack of confidence, the lack of concern, the way these people were treated in those fields in eastern ukraine. >> we shouldn't give them quarter at this moment. they are not worthy of our thoughts. because this is what today is all about. >> we'll listen in to a minister speaking at the memorial service right now. let's listen in at st. yuris. >> translator: -- to us and for us, and we will probably recognize him, and to help him, paul is making it even more concrete, that love of god, that love is given to us through jesus.

very near, in other people, we can see that. as a human, he can look death in the eye. he is one with the victims. i'm sure that ruth and naomi are saying to each other only death will part us, you and me. and that is how we experience it. that love and life and death are fighting against each other, but paul takes it one step further. in the end, love will prevail. love is alive.

if you're just joining us, our viewers around the world watching us on cnn international, we're seeing an extraordinary outpouring of emotion. for a country which doesn't -- many -- often doesn't show

emotion, it doesn't wear emotion on its sleeve. this is a day where people are, with great dignity, have come out in huge numbers, just in huge numbers, to welcome these people home. >> the word that's used of course is stoic. normally stoic in the face of adversity. today, they are united in a moment of grief. the hearses now turning from the road into the base, into the camp, the military camp, where up to 75 experts will await their arrival.

>> translator: from the requiem. >> sustained applause continuing for each of the hearses. 40 hearses in all. again, i've said this before, but it bears repeating, this is just the beginning. not only the beginning for these 40 souls but the beginning for the people of the netherlands, waiting for more to arrive. waiting for others to arrive. family members of some of the fallen. richard quest and i were talking earlier about the statements made by the dutch foreign minister at the u.n. two days ago. i just want to play some of what

he said as we see families -- again, i just want to -- before we do that, let me point out, this is in hilversum, in the netherlands, a town of 85,000 people, according to the mayor who we spoke to a short time ago. 13 people from this town of 85,000 from the netherlands died in flight 17. a young man, quinn, who had dual american citizenship. 19 years old, if my memory serves me correctly. his family was from this town. quinn himself was born in the united states when his father worked for the dutch government here in the united states at the embassy. i want to point out something he said two days ago that i tried to recount earlier, and frankly, am unable to, because i just found it so powerful. and richard quest was able to. let's hear it from the dutch

foreign minister himself, what he said, the u.n. security council. >> how horrible it must have been, the final moments of their lives, when they knew the plane was going down. did they lock hands with their loved ones? did they hold their children close to their hearts? did they look each other in the eyes, one final time, in a worldless goodbye? we will never know. the demise of almost 200 of my compatriots has left a hole in the heart of the dutch nation. this caused grief, anger and despair. grief for the loss of the loved ones. anger for the outrage of the downing of a civilian airplane. and despair after witnessing the

excruciatingly slow process of securing the crash site and recovering the remains of the victims. the last couple of days, we have received very disturbing reports of bodies being moved about and looted for their possessions. just one minute, addressing you as representatives of your countries, but as husbands and wives, fathers and mothers, just imagine that you first get the news that your husband was killed. and then within two or three days, you see images of some thug removing a wedding band from their hands. of just imagine that this could be your spouse. to my dying day, i will not understand that it took so much time for the rescue workers to be allowed to do their difficult

jobs. ask that human remains should be used in a political game. if somebody here around the table talks about a political game, this is the political game that has been played with human remains, and it is despicable. >> dutch foreign minister speaking at the united nations two days ago. the scene now over the netherlands, the 40 hearses have reached their destination. they will be taken care of by examiners there. but we continue to see among the thousands, the tens of thousands who have come out on this day to pay their respects. yet another makeshift memorial has sprung up. it's really something we have gotten used to seeing around the world in times like this, people gathering, people coming, nobody tells them this is where you should come, but somebody starts and they bring a bouquet of

flowers, somebody lights a candle and bring a photograph and then another person and then another, and it buildings builds and builds. and no doubt this scene, this makeshift memorial, will get larger as the one in amsterdam's airport will, as well. >> this is so important. because in this moment, we claim the decency we require at moments of grief. in this moment, we take back from the thugs in eastern ukraine the desecration of the principles and the values that we hold dear. and anderson, in this moment, which is why it's so important. whether these memorials and c condolence books are in london, berlin, washington, or kuala lumpur, because we send the

strongest message of what humanity stands for. >> people from all around the world, all different faith, but today in the netherlands at this church, it is a message of faith that we are hearing. let's listen in as we watch people lay flowers at this memorial. >> bless you today, and may he show you the right path. >>translator: may the lord always be with you. to take you in his arms and to protect you from all danger. >>translator: may the lord always be with you to protect you from attacks. >>translator: may the lord always be beneath you to carry you through life and to catch you when you faw. 's m >>translator: may the lord always be new to console you when you are sad.

may the lord always be around you in your friends and the people around you. may the lord be above you to bless you. >>translator: may the lords take us now and for always and protect us. that is how we bless -- how we are blessed by the lord. amen. ♪

♪ ♪

it is -- the service there is beginning to -- has now ended. people filing out of the church. to lay flowers outside the memorial just as in hilversum, and at the airport in appearancester dam. and all throughout the netherlands in towns large and small, towns that have felt and borne the cost of this tragedy. that have felt pain of the

families, that know family members. 13 family members in hilversum, netherlands, also here by richard quest as we continue to watch this extraordinary outpouring of emotion. >> and, of course, would this be -- if this was just the first -- if this was the only, it would be unbearable in itself. but it is not. it is the first of 40 that have arrived back. we have at least 250 more to come back. over the next few days. and that, i think, speaks to volumes for what the dutch are doing today, because they will have to do this again tomorrow and the next day with the same dignity and solemnity they have given to these people. we know that 200 were on board the aircraft. we believe they were. but how many, no one knows, of

the victims recovered. we know that further searches have to take place in ukraine. and that's crucial, anderson, because the investigators and the examiners and the experts have to now still push forward, even as we grieve in it hilversum, we have to push forward in it ukraine to get safe access to those fields so that more, all, every can be returned. >> it is just the beginning for the family members. it is just one stop on the road of grief. a road that will be long, that there is no timetable for. that there is no road map for. grief is shared, obviously, by many around the world, by auto all of us, certainly on this day, but in days to come as people get on with their lives and return to their work. it is those family members who will bear that grief in their hearts and in their lives. for the rest of their days. the bells tolling throughout the

netherlands now on this national day of mourning. erin mclaughlin is stand big in hilversum, where she witnessed the passing of the hearses just a short time ago. erin, if you can, just describe for us on the ground, being there. we have seen the pictures, we have seen the tens of thousads of or perhaps hundreds of thousands of those who have come out in the netherlands to bear witness on this day. can you talk a little bit about what it was like being there? >> reporter: well, anderson, it was a somber sight to behold, to see one by one, the caskets pass through those gates. be