the great behind the scenes information on the trip. tonight at 10:00, don lemon sets off an incredible journey to his roots, from louisiana, to the hub of the slave trade. that is our special report tonight. anderson starts now. >> and good evening, thank you for joining us, we begin tonight here live in dallas with breaking news on several fronts in the growing ebola crisis and the cdc's plan for how it will deal with new cases from now on. as i said we are in dallas tonight where a nurse who contracted the disease said in a statement today she is doing well. we'll have the latest on her condition in just a moment. i'll also speak to one of her childhood friends who knows her very well and find out more about her and her life. first, breaking news, sobering new numbers from the world health organization, shocking numbers projecting within the next two months in number of new

ebola cases in guinea, liberia and sierra leone could go up to 10,000 a week. they say by december there could be 10,000 cases a week. there were just under 9,000 cases total in west africa. so that is an ominous warning, they say the mortality rate is now 70%, up from 50% when it started. outside of west africa, the u.n. worker treated in germany now died. the problem here, in the united states, good news from the university of kansas where a medic who worked off the ship off the coast of africa has been in quarantine. he has been tested to see if he has ebola. there is more breaking news from

the head of the cdc who we're going to talk to shortly putting together a response team to be able to handle any new confirmed cases at any hospital in the country. he said a team like that could have prevented the nurse from contracting the disease. i spoke to one source who will bring us the latest. first, we have more from our cnn correspondent, elizabeth cohen. >> she was upgraded from stable to good. it is wonderful and speaks, anderson, when you get quick treatment for ebola it really helps. she was hospitalized within 90 minutes of feeling sick, and within two days got a blood transfusion from dr. kent brantly. >> we have heard from doctors without borders who said if you get treatment early on that was critical. >> that was really critical, and unfortunately it was not the case with eric thomas duncan and he passed away. >> do we know for a fact if this

blood transfusion that she got from dr. brantly, that is what contributed to her doing well? we can't say for sure? >> we can't say for sure. nobody has done clinical trials on the studies, but the world health organization does tell hospitals they can do it. they instruct them how to do it. doctors i talked to were very confident. but we can't know for sure. >> and nina pham made a statement today. >> she did, she said i'm doing well and want to thank everybody for their wishes and prayers. i'm blessed by the support of family and friends and am blessed to be cared for by the nurses and expert teams here in dallas. thank you very much. there is a lot to get to in this hour as i mentioned. cdc director tom frieden said he wished there was an ebola response team on the ground the day that thomas eric duncan was diagnosed but there will be a team like that from now on as

soon as another patient is diagnosed. we spoke to the director a short time ago. here is that interview. >> dr. frieden, when we learned that nina pham had contracted ebola, you said it may have been a breach of protocol. do you know how she was infected? >> we don't know how that happened, but are not waiting for the results of the investigation of t investigation. we are immediately changing protocol as needed to improve care. >> president obama talked about a surge of personnel coming to the hospital from the cdc. you put new protocols in place. specifically what are you improving? >> there are three major things and then there are lots of details. the first is putting in a sight manager. someone who oversees and makes sure that everyone puts on and takes off their protective equipment correctly and monitors

everything going on. >> there was no one doing that at the hospital previously? >> there was not a single individual accountable for that. there is a critical role and that is there now. the second is training and restraining and support for staff. we brought two nurses from em y emory, as well as staff who goes in as necessary to go into the isolation area. >> you said this afternoon you wish you would put more robust hospital infection control team on the ground here in dallas and been more hands on with the hospital from the first day that thomas duncan is diagnosed. why didn't that happen? >> we sent out the same night a last public health response team, including people to help with contact tracing so we helped identify all the 48 people who have not developed fever and ebola and are now mostly through their risk period. we helped to make sure there was

a systemic process in place to manage the response. but we sent control teams, 2020 hind sight, i wish we had sent more. >> why wasn't nurse pham, and i would assume all the people in the hospital who had contact with duncan, be assumed to be at increased risk. she was not being monitored by officials but basically was taking her own temperature. >> the system there was to make sure she was monitored and she was. as soon as she developed fever and symptoms she notified people and came in, in fact she came in before her fever went up very high. so she had at most one person she exposed because of that monitoring system. 48 in the case of mr. duncan. one in her case. >> i know you're looking at the protocols and you're constantly revamping them. dr. sanjay gupta, last night on our broadcast he showed us how to put on and remove the

personal protective equipment, from the cdc, the mask, the gloves, the clothes they wear. he was surprised that the guidelines don't recover workers to be covered head to toe, no skin showing. it talks about from the neck to the knees. it doesn't even suggest they have covering for their feet which they do in west africa. why isn't that part of the recommendations? do those need to be updated? what we're looking at, it depends on the situation. if you're going into a patient that has vomiting and diarrhea, that would be a very different set of criteria you would need instead of somebody who doesn't have the symptoms. what we're doing is making sure there is no physical contact. >> shouldn't every part of the skin on the body be covered? >> we've looked at that

question. we've taken care of many patients with ebola without having every piece of skin covered. but that is something we'll look at. >> were you surprised when you found out every personnel may have had some form of contact or handling some fluids of thomas eric duncan. that seems like an extraordinarily high number of people with such an infectious patient. >> he went through very complex care in his final days, intubation, dialysis, so a lot of people were needed for that care. but as you may recall the very first day before we knew the number one of our immediate recommendations was limit to the absolute minimum the number of people who go in. you want to provide effective care but you don't want to have more people than necessary go in, both to reduce the potentially exposed number and so that those people get more comfortable and confident and effective at putting on, taking off and working in protective

equipment. >> dr. thomas friedman, i appreciate your time, thank you. >> thank you very much. >> well, as the director of the cdc just mentioned it is still not clear how nina pham was infected with ebola. and that is critical. we reported that the cdc detectives interviewed her and thought there were inconsistencies in the protective gear she put on and perhaps more importantly to take it off. i just want to show you the demonstration by dr. sanjay gupta, because it just shows how easily the contamination could occur when you take off the suits. >> i want to show you how i take the protective equipment off ands work with my hand, where it could represent a possible ebola contamination. take a look, this is the mask back on, so here is would be the most likely contaminated area, my gloves, maybe the front of my gown. a bit like this. okay, now i have to treat this as if i'm potentially

contaminated. i come out. what i'm going to do with this particular gown. rip it all off together, if a part of the gown brushed against my hand, my arm there, that could be a potential exposure. if the glove didn't come off properly i would reach underneath here as best as i could, and get underneath there, perhaps if i didn't do it exactly right there could be another potential exposure there. i'm reaching behind, let's say the side of my face is contaminated. and i touched here, that could potentially be an exposure. same here with the face mask. now take a look. right there, see a little bit of chocolate sauce, one possible exposure and over here on my neck, one possible exposure. >> and sanjay joins me now, along with the staff writer and professor of public health at dallas, and a former cdc

detective. sanjay, i just think it is so instrumental watching you take that stuff off. when you hear the cdc director say well, look, it depends on the patient you're dealing with or the suit you wear, i mean, does one size fit all? should all skin be covered? >> you know, i really do think so. and i would be curious what situation dr. frieden was specifically referring to. we know in west africa that the standard is to cover up all parts of the skin. we know at emory, for example, when they brought dr. brantly and ms. writebol, they covered all the skin. there is a trade off, there are more things on making it more difficult to work on things, and there is a potential error every time you add another step. but this basic idea, that ebola is so infectious that any small area can cause an infection, the answer is sort of obvious.

cover the skin, doctors without borders have been taking care of patients with ebola in really, really tough conditions in west and central africa. up until this decade they never had the possibility of them transferring the ebola to a health care provider. the united states has had one patient, transmitted the virus to a health care provider. so you can look at what works and what doesn't work. and i think there are some real lessons to be learned here. >> yeah, and i mean on the cdc website it doesn't specify that the shoes need to be covered. you would think it would be something that could easily get contaminated. were you also surprised to find out this hospital, they didn't have a site manager actually responsible for kind of you know, standing back and watching the procedures being done, which now the cdc has put a sight manager in place. were you surprised it was not in place? >> that is surprising, anderson, because so many hospitals across

the country have the key person, they're really a central figure in making sure the infections don't occur in the hospital. and asking those crucial questions like does it really take 76 people to care for a patient? we know he is really sick. >> it seems obvious, this is something the cdc is trying to do, trying to limit the number of people to tend to a patient. to have 76 people, it is a big number. >> it really is, it certainly does take very many people to look after them. think of all the specialists, kidney specialists, all the people doing ultrasounds and imaging. it really does add up. having the site manager saying is there really a way to reduce it? that is so key. >> sanjay, the important thing is he has to back the hospital, the important thing is they work together and are all a team here. but it is important to point out things that worked and things

that didn't work with the hospital. because it is kind of a test case for other hospitals throughout the united states isn't it? >> yeah, from step one, from when this patient first arrived to the hospital with symptoms and the travel history from west africa. doesn't mean he had ebola for sure, but the fact it was not investigated at that time obviously was a huge problem. what exactly transpired now with nurse pham getting infected, how exactly that happened, that is obviously a huge problem. and again, as much as we talk about vaccine trials and experimental medications and the blood transfusions what we're describing here is the basics. that is the 101 sort of stuff. and you know it just does not work here. if there is good news from this, hopefully other places can learn from this mistake and it won't happen again. >> yeah, well, we certainly hope for and are watching carefully. dr. yasmin, thank you.

set your dvd so you can watch cnn whenever you want. and how one friend is helping nina and her family, we'll learn more from her friend. also coming up, we're reporting there are only really four facilities in the united states that are fully equipped to deal with ebola. you will be surprised to learn just how few beds are actually available to treat patients in those facilities. drew griffin investigates ahead. ♪ ♪ ♪ ♪ great rates for great rides. geico motorcycle, see how much you could save. introducing

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welcome back, we are live in dallas, now a "ac360" exclusive, where one of nina pham's best friends, we got this picture from her friend since third grade. they're very close, obviously, they went to grade school and high school together. and for family and friends, this is not just another case of ebola, even though the case has the attention of the whole country. for them, their friend is sick, and her friend has set up a fund, gofundme,/ninapham, dallas, thank you for joining us. >> absolutely. >> what is nina like? >> nina is an absolutely incredible young woman. she is a woman of great heart and incredible spirit. >> it is so cool you have been friends since third grade, there

are not many people you remain friends with that long. >> we have been very close, she is that person you're always striving to be. she is that person that has the infectious laugh -- >> of course, anybody with a strange laugh -- >> she has a wonderful laugh, she laughs even when your jokes are not that funny. >> is that right? >> yes. >> i heard you say that she laughs just to make you feel good, and is not good at being mean to people. >> she is terrible, terrible at being sarcastic, sorry, nina, she is an incredibly kind and wonderful person. >> did she always want to be a nurse? >> she had first and second dreams of being a fashion designer, but in fourth grade -- we met in third grade, that was in fourth grade we had career day. >> it didn't surprise you that she actually became a nurse? >> she is a people person. >> you are also very close to her family?

>> yes. >> they have helped you in tough times as well. >> absolutely, any time that my family has struggled with a death in the family or any tough times, one time we came out on the porch and there was an entire ham on the porch. they're always talkingto toing us, making sure her dog is okay. one thing we wanted to tell people, they don't need to fear their dog will be killed if they're being taken care of. >> i hope i do him justice, his name is bentley, she calls him bently boo. she is adorable. nina had been forward to looking out just so she could have her own dog and bentley was that dog. he was part of a little e litte, pack of dogs rescued from a puppy mill.

to save them from euthanasia, she said, i want one of those dogs. >> i talked to the mayor of dallas, they said for them this is a very private matter but they're also aware there is a lot of interest in this and a lot of attention. is there anything else you want people to know about your friends. >> i want them to know that she is that best friend that you have in your whole life, you're trying to live up to be like her. to be that caring and loving and selfless and there for you. she is that person, she is not just another news story, she is somebody's best friend. >> your best friend. and i remember -- i heard you saying also she is very meticulous and has always been? >> yes, in middle school we always needed things happen s hn for the class, it was always nina we went to. so organized.

>> have you talked to her? >> i personally, i wanted to make sure, i said this. i personally have not been in physical contact with nina for four months, i have not seen her since june. we have spoken since then, though, what i know is pretty much what everybody else knows. >> certainly everybody's thoughts and prayers with her and her family, thank you so much, for being with us, and if you're interested in the go-fund-me page, i'll tweet that out as well. i certainly appreciate you being with us. >> is it okay, i wanted to thank everybody so far who donated for their contributions? >> cool, all right, you can also go to cnn/impact, and the good fund me page, ninapham, dallas. >> thank you so much. >> appreciate it. there is a lot more audit in this hour to tell you about.

a lot more on the ebola case, as always you can find more on this story and others on cnn.com. growing concern that most u.s. hospitals are unprepared to safely treat ebola patients. and we'll have more on that and a reality check on the beds that are used, called biohcontainment units. i use shorthand to talk to them and tell them what i need... and when i need to talk directly to my fans... but the most meaningful shorthand of all is the one i use when i'm about to drive: "#x." it's an easy way to tell everyone that i'm about to drive. and i do it every time before i get behind the wheel. use #x to pause the conversation before you drive. because no text is worth a life a wake-up call. but it's not happening out there. it's happening in here. [ sirens wailing ] inside of you.

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. there is more breaking news now, we have gotten a statement from the president of an organization, national nurses united, saying that when duncan was here at the hospital the protocol was constantly changes. now, they say the protective gear their wore left their necks exposed. the troubling claim, now that the nurse has been tested for ebola positive. and that sanjay wore, the information is coming out of the nurses at the hospital. the union is not saying who the nurses are, the ebola scare put the focus in sharp relief. now, the number of places where

patients can be treated safely, called biocontainment units, like the one seen there, not the one in dallas. there are just four centers in the united states and here they are, there is one in montana and nebraska, and if you think there are dozens that can handle an outbreak we're learning far more different. drew griffin has more. >> anderson, it is 19 beds, that is the number of beds in those four facilities total that you just showed on that map. 19. three beds in atlanta. three in missoula, montana, and the nebraska medical center, they have ten beds. but even that is deceiving,

anderson, because the detective said his staff could only realistically handle no more than two ebola patients at a time. that is because of the danger, the staffing, and the waste needed to be handled carefully when you treat any ebola patient. >> so realistically, we're talking about 11 beds in the entire country out of all four of the units. >> yes, exactly right, 11 beds for the entire country. >> i mean, that is surprising to me, certainly. you have been reporting since last week that even though other hospitals may have isolation rooms to handle the patients they really wouldn't feel comfortable accepting them, is that correct? >> yes, they would not admit that on camera, but the hospitals around the country are scrambling to figure out what to do and the changing policies in the cdc are not helping. they're calling on infectious disease experts rushing to the hospitals trying to review the emergency procedures.

a lot of the hospitals are not sure they're ready. i'll give you an example of that and the demand for information, okay? the cdc held this seminar over the phone. a phone conference for hospitals and emergency room workers who just wanted to learn about the experience, how to do it safely of the listen to what happened when we tried to dial in, anderson. >> has momentarily reached capacity. >> we tried a few more times. we never did get through, i'm telling you these hospitals are desperate for information. >> and we're talking about just regular hospitals trying to prepare for the possibility of an ebola patient walking into the door, right? >> yeah, they don't know if they're ready. and the reason they don't know if they're ready even though they have all the gizmos or

whatever they think they need, is because of what happened in dallas. anderson, what happened at texas presbyterian is a failure, i mean, i don't know how else you could look at it. thomas eric duncan walks in, not identified right away, sent home. thomas eric duncan comes back, he dies, now, a lot of people die in america, but the nurse who was treating him gets ebola. this was not supposed to happen. so these hospitals are scrambling. and as we've seen there is no way this country could handle an ebola outbreak. now, we're told there could not be an ebola outbreak but the worse ways scenario i think you have to come to the conclusion that experts tell us we're really not prepared. >> and certainly we've seen the cdc ramping up their procedures, changing them up. drew griffin, thank you for that. many public health experts cited a litany of elements, as drew mentioned, starting with the

decision to send duncan home when he first went to the er. the fact that nina pham became infected while treating him as fuelled even more criticism. joining me, the man who helped to investigate the very first ebola outbreak when thhe workedt the cdc. doctor mccormick, thank you for joining us, you're critical of the way the hospital handled duncan, particularly with the infectious substances, how so? >> well, clearly the contact with the patient and with the initial patient was -- had a lot of flaws, a lot of flaws. and as you pointed out sending him home was terribly flawed. but i want to point out that even the -- the scenario that i saw with dr. gupta has its own

flaws. we ran a program for 15 years taking care of patients in sierra leone with lots of fever which spreads exactly like ebola. and under the most ridimentary circumstances. and we never had but one over the years of transmission. >> what do you attribute it to? >> well, i attribute it to very careful procedures by the staff. and experience is one of the things here. anderson, we may be over -- having more technology than we need. we had a gown, a cloth gown, a cloth mask. and a pair of surgical gloves. that is what people wore to take care of patients. when they came out, first of all

their washed their hands with the surgical gloves. that is the first thing they did, in bleach. and then they took off their gown. now, if somebody had as much stuff as i saw in the gown of dr. gupta, then we would spray it with bleach. then we would take our gloves off and put those in bleach. and by the way, we reused our gloves -- >> wow, so you were reusing gloves. >> exactly, and masks. exactly. so my point is this can be done. it is not that complicated. i would also say that we don't have to have, and we've proven it over and over again. we do not have to have these high-tech facilities to treat patients with ebola. we have had patients with lots of fever in the united states. we treated them successfully, indeed we intubated one of them.

>> i understand there was an incident where you were in central africa, if i read it correctly, basically drawing blood from i think about ten people who had been infected with ebola in very low light conditions. they were on the floor, 12 people, and you were able to do that safely. i mean, that is an extraordinary thing. >> that is correct. it was in sudan, not only then, i centrifuged all the blood to take back to the cdc and also take out some of the serum. >> so the key is just observing, it is not necessarily going high tech, the key is training, training, training? >> it is training, training, training and having a protocol. i think my biggest criticism of the dallas situation is apparently there were no protocols. they didn't have a protocol for what they were going to do if they saw somebody in the emergency room. they didn't have a protocol for

how they would handle the patient when they picked him up, or decontaminate his surroundings. they didn't have a protocol for putting their staff who took care of him under active surveillance. i think all of those were missteps. and those -- i think this is a learning process. and i will say that -- and i've said this before, we can make mistakes in this country because of what we have, the facilities we have and still not produce an epidemic. we're not going to have an epidemic of ebola. will we have some secondary cases? possibly, but we're certainly not going to create an epidemic of ebola, even with some missteps as we've seen in dallas. >> and that is an important message to get across tonight and every night. dr. mccormick, i appreciate your expertise. up next, more on the breaking news we told you about just moments ago. the president of the national nursing association, speaking about guidelines, quote, no

protocols, dr. sanjay gupta has new information. he will join us after the break.

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and welcome back, breaking news here in dallas, some explosive claims now being made from the president of national nurses united who represents the nurses of this hospital says when ebola patient duncan was here at texas health presbyterian hospital quote, the guidelines were constantly changing and there were no protocols" and that is just the beginning of their claims. now, before we get into what are incredibly troubling claims i do want to point out cnn just reached out to texas presbyterian hospital for comment on these allegations, we have not yet heard back on that. sanjay, what did you learn on this call? what is the organization claiming happened in this hospital? >> they are making pretty surprising claims as you mentioned, anonymous nurses in the hospital that don't wish to go identified. but some of these things so important with regard to possible infections. they say mr. duncan was left for several hours not in isolation, but in other areas where other patients were president, even

after a supervisor demanded he was put in isolation saying it was met with concern from authorities. we typically, when we say there is a concern about infectious diseases, they're sent to a tube system, where the entire system there could potentially be contaminated. this one really was quite surprising to me, apparently nurses expressed concern about the fact that their necks were not covered taking care of a patient with ebola. they were told to wrap medical tape around their necks as an alternative. i mean, it is really outrageous, medical tape is incredibly -- >> have you ever heard of that? >> i have never heard of anybody suggesting somebody wrap anything around their neck, period, let alone medical tape as a type of precautionary measure against ebola. it is almost an outlandish

claim. we have also reached out to the hospital, anderson, and obviously want to hear how they respond to this. but if this is true from anonymous nurses here making the claims to the nurse's union essentially, it is just staggering. and i think adds a whole other dimension to the lack of protocol and leadership and lack of being able to take care of this patient. >> i also understand because you and i talked right before you went on air, you were kind of briefing me on this call, they were actually making claims about medical waste? >> yeah, you were talking to louise at this apartment, this is a quote i read, there was no one to pick up hazardous waste as it piled up nearly to the ceiling. they didn't have a plan apparently for the hazardous waste so they just kept piling it up in one area to the ceiling not knowing what to do with it. so again, speaks to exactly what kind of plans if any were in

place to be able to take care of mr. duncan, the patient with ebola. >> all right, and again, it really re-emphasizes what dr. mccormick was saying, the doctor who has treated fevers and viruses like this in value africa including ebola, was saying it is all about training, training, training, having protocols in place. sounds like what this nurse's union is saying, again, the allegations, they have not had time to respond, we've not heard back from them. but again it sounds as though they did not have protocol in place. we'll keep trying to get a response from the hospital tonight. here in dallas, certainly the disease could continue to spread. there is fears all over the country. we're trying as much as possible to give you a realistic picture of this virus. and give you all the information that we have, because frankly we believe the more information you have, the better. an update on nurse nina pham's

dog, tonight we have new information where he is, how he is being taken care of. not just important to her family, the reason we report on this a lot of people may wonder why is because there is concern among health workers and even officials from the cdc and elsewhere, that if people believe if their dog is going to be put down if they come forward or they believe their dog will be put down, they may not come forward in a timely manner. so if there is concern about how the dog is being taken care of, we'll have more on that ahead. yeah, it's unbelievable. its slo-mo is slower than ever before. ever before. its time-lapse can turn hours into seconds. into seconds. image stabilization helps keep everything smooth. so smooth. the camera on the new iphones are better than ever. sha-pow! what, what was that? that's the sound the camera makes. no, it's more like a "chik-chik." nope i think it's "sha-pow!" [camera noises]♪

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as we reported, the head of the cdc today is putting together a response team to handle any new confirmed ebola cases at any hospital in the country. they say a team like this might have prevented the nurse in dallas from contracting the disease. nina pham is the first person to contract the ebola in the u.s. and that has many people fearing the same scenario. >> reporter: inside the medical center in dallas, kisha bell has come in with stomach pains and also came in with a daughter and grandson and a question for the doctor which she is asking because of what so many people in dallas are talking about. >> the ebola, can you tell me -- like what the symptoms -- >> usually pretty significant fever, over 101, 102, somewhere

in that range. a lot of stomach pain, nausea and vomiting, feeling really crummy and symptoms that don't get really better with time. >> before this case focused in dallas, have you been asked about ebola? >> never. >> but now the doctor says many patients ask about ebola and he works to make people feel at ease. >> i make sure you say you're not going to get it from somebody who sneezes, it requires more of an intimate contact and people seem relieved by that fact? some medical supply stores have seen a spike in sales. >> they just want to put them on -- >> jennifer wilson of one source medical solutions puts on three big sellers, glasses, gloves, an isolation gown. >> typically, we have information -- >> it is like people saying i want protection -- >> we do, we have every day

people coming in saying i want to have them just in case. just as added protection. and i think they're just concerned. percentage-wise in personal protection items we've seen about a 75% spike. >> well, it makes the pain worse. >> i think if i have something spicy -- >> okay. got it. what makes the pain better, anything? >> no. >> kesha will have further testing for a possible gall bladder condition, but in dallas, there is concern. >> a lot of anxiety? >> frankly there is a lot of anxiety here in dallas, anderson. this is a big international story but also a uniquely local story. this first diagnosis in the united states could have happened in any city, from alaska to maine and florida, and it happened in dallas.

people take it personally. if we can go days and weeks without another diagnosis, it will do wonders. >> thank you very much. the nurse, nina pham, is worried about her dog, bentley, and tonight we have an update from city officials. the dog has been moved to the naval air base where he will be monitored for ebola in the next few weeks. city officials say he has been given bedding, toys and other items to make him feel at home. this is a concern for health officials, obviously, dogs can be infected with the virus, although there are no known cases of animals transmitting it to humans. and next up, a story the focus of a special report that airs at the top of the hour on cnn, randi kaye joins me with a preview next. n line and you'll see just how much it has to offer, especially if you're thinking of moving an old 401(k)

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well, it is 25 years ago this week that a massive earthquake tore through the san francisco bay area, just minutes before the start of the world series at candlestick park. 62 people were killed in cars mainly on a double decker bridge that collapsed. homes were turned into rubble. the bay area has of course

rebuilt but the stories live on from that terrifying night in 1999. and in just minutes, randi kaye brings us a special report, after the quake. i spoke to her earlier, but first, here is a preview. >> bill and janet ray are still trapped under rubble. firefighters are still inside what is left of their building. >> they said don't worry we're going to get you out of there. and i could sense that there is desperation. this fellow this fellow who i had never met was working so hard to get the chain saw started. >> the firefighter tries an axe instead. >> once they got the whole cut out, a gloved hand came through the hole. i grabbed his hand. the only thing that separated me

and them was two inches of the floor. >> they're so close, but incredibly debris is no longer the main obstacle to their rescue. bill and janet realize their building is on fire. >> it was during the axe chopping that the smoke started to roll in to the floor that we were on. and i could smell it. and that was a big concern to janet. >> do you remember what she said to you? >> we're not going to get out of her here. >> such a terrifying story. we'll have to watch the documentary to find out what happens. what other stories are a part of this? >> well, i would say bill and janet's story was incredible. he was trapped with his wife in an area like a coffin. we also talked to people stuck on the cypress freeway.

one woman said the car had been pancaked to about four inches and the dashboard was at her ankles. >> oh, my gosh, all right, randi, thank you very much. we look forward to this. >> well, that does it for us, we'll see you again at 11:00. 25 years all the quake starts no now. >> the following is a cnn report. >> reporter: it is the ball game that turned into a disaster. >> we have a complete structural collapse of the entire freeway. >> 25 years after a major earthquake rocked the bay area, stories from underneath the rubble. >> yeah, a lot of people stopped on cypress. >> there was nothing i could do to get free. so i wrote