she had a fourth grade education. as a kid, i used to read to her. that's how our relationship began. teaching her how to reead. i love you, mom. >> i love you, too. >> give me a kiss. >> thanks everyone for watching. watch my colleagues roots. their journey is going to air all this week on cnn. i'm don lemon. i'll see you back here tomorrow night. thanks for watching. good night. >> and good evening. thanks for joining us. we begin live in dallas with breaking news on several frontsst growing ebola crisis and the plan for how it's going it deal with new cases from now on. as i said, we are in dallas with the nurse that contracted the disease. she doing well. we'll have the latest on her condition in just a moment. i'll also be speaking to one of her childhood friends who knows her very well, find out more about her and her life. but first, breaking news. sobering new numbers from the world health organization. shocking numbers which is now projecting that within the next

two months the number of new ebola cases in begin yi, liberia and sierra leone could skyrocket to up to 10,000 a week. current think are about 1,000 new cases a week. they're saying by december, it could be 10,000 a week. keep in mind there have been just under 9,000 ebola cases total so far in west africa. so that is an ominous warning. the world health organization, the who, also said today that the mortality rate in this outbreak is now at 70% which up is from earlier estimates of 50% when it started. outside of west africa, a u.n. worker being treated in germany now died. he contracted ebola while working in liberia but clearly the problem has spread just beyond the hot zone in west africa. here in the united states, good news from the university of kansas hospital where medic who worked on a ship off the coast of africa has been in isolation since yesterday. preliminary lab tests show he does not have ebola. more extensive testing will be done to try done firm that.

now also today, there is more breaking news from the head of the cdc who we're going to talk on this program who said it's putting together a response team to be able to handle any new confirmed cases at any hospital in the country. he said a team like that might have prevented a nurse near dallas from contracting the disease. i spoke with the director a short time ago. as i said, i'll bring that you interview in a moment. first, the latest from our senior medical correspondent who is also here with me. what is the latest? >> she was upgraded from stable to good. so that's wonderful. it really speaks to when you get quick treatment for ebola, it really helps. she was hospitaled within 90 minutes of feeling sick. within two days she got a blood transfusion. that saul terrific. >> that is really critical. we've known that for a long time from the way patients were treated. we heard that from doctors. if you get to the patients early, that's critical. >> absolutely. that really is critical. and that was not the case with thomas eric duncan.

he passed away. >> do we know for a fact that this blood transfusion that she got from dr. brantley, that that is what's contributing to her doing well? we can't say for sure? >> we can't say for sure. no one has done clinical trials or studies. but the world health organization does, you know, tell the hospitals that they can do this. they instruct them how to do it. a doctors i've talked to are confident it works. we can't know for here is. >> and dr. brantley has done it for two other patients. nina pham made a statement today. >> she d she said i'm doing well and want to thank everyone for their wishes and prayers. i'm blessed by the support of family and friends and blessed to be cared for about it best team of doctors and nurses in the world here at texas health presbyterian hospital in dallas. >> i appreciate the update. there say lot to get to in this hour. he wished there was an ebola response team on the ground the day that thomas eric duncan was diagnosed but there will be a

team like that from now on as soon as patients are diagnosed as testing positive. if there are any more cases in the united states swreshgs. we have a lot more to discuss. here is that interview. >> when we learn that nina pham contracted ebola, you said it was because of a breech of protocol. do you know right now how she was infected? >> we're not sure how she was infected. we're intensively looking at. that we're not waiting for the results of our investigation. we're immediately changing any procedures that we think can be improved to increase the safety of those caring for her. >> so what procedures need to be improved? i know there is a surge of personnel coming to this hospital from cdc. you put in new protocols in place. what are you improving? >> the first is putting in a sight manager, someone that o r

oversees and makes sure that everyone takes off and puts on the equipment correctly and monitors everything correctly. >> there was no one doing that at the hospital previously? >> there wasn't a single individual accountable for that. that's a critical role. that is there now. the second is training, retraining and support for staff and we've brought two nurses from emory as well as our own staff to do. that and the third is limiting the number of staff who go in to those -- who are fwhes to go in to the isolation area. >> you said you put more hands on personnel on the ground when thomas duncan arrived, why didn't la happen? >> we sent out the same night a large public health response team that included people to help with contact tracing and identify all of the 48 people that have not developed fever and ebola are mostly through the

risk period. we helped make sure there was a systematic process in place to manage the response and we sent some infection control expertise but 20/20 hindsight, i wish we sent more. >> why wasn't nurse pham considered to be increase the risk for infection? i would have assumed all the personnel in the hospital who had direct contact in duncan's treatment would have been assumed to be at increased risk. she wasn't being monitored by officials. she was just taking basically her own temperature. >> the system there was to make sure she was monitored and she was. as soon as she developed fever and symptoms, she notified people shechlt came in before her fever went up very high. so she had at most one person who she exposed because of that monitoring system. 48 in the case blf duncan. one in her case. >>. >> our chief medical

correspondent last night on our broadcast, he showed us thou put on and remove the person protective equipment according to cdc protocols from the website, gown, masks, gloves that, health care workers while treating an ebola patient. and he was surprised that the guidelines don't require workers to be covered head to toe number skin showing. it talks about from the neck to the knees. it doesn't even have covering suggest that they have covering for their feet which they do in west africa. ynt is that part of the recommendations? do those need to be updated? >> what we're looking at is making sure that it depends on a situation. so if you're going in to a patient who is having vomiting and diarrhea, that is a very different set. you need someone who is not having those symptoms. but in any case, we know that what protective is preventing any contact and that can be done with meticulous infection control and variety of different protective equipment. >> but shouldn't every part of

the skin on the body be covered? >> we've looked at that question. we've taken care of many patients with ebola without having every piece of the skin covered. but that's something that we'll look at. >> were you surprised when you learned that some 76 personnel inside this hospital here in dallas may have had some form of contact or handling some fluids of thomas eric duncan? that seems like an extraordinarily high number of people with such an infectious patient. >> he went through very complex care in his final days. so a lot of people were needed for that care. as you may recall, the very first day before we knew the number one of oufr immediate recommendations was limit to the absolute minimum the number of people who go in. you want to provide infective care but you doan want to have more people than necessary go in both to predeuce the potential exposed number and so that those people get more comfortable and

confident and infective at putting on, taking on and working in protective equipment. >> i appreciate your time. thank you. >> thank you very much. >> as the director of the cdc mentioned, i it's unclear how nina pham was infected with ebola. that is critical. detectives interviewed her and thought there was inconsistencies in her protective gear in how she put it on and off. want to show that you demonstration by dr. sanjay gupta. it really brings home how easily contamination could occur when taking off the suits. >> want to show you how i'm going to take this protective equipment off. i'm also going to put a possible ebola contamination on my hand. take a look. this is the mask. so here's the most likely contaminated area. we do my gloves. and the front of my gown like

this. okay, now i have -- i have to treat this as if i'm potentially contaminated. i come out. what i'm going to do with this particular gown. i'm going to rip it all off together. everything will come off simultaneously. par of the glove brushed against my arm there. that could potentially be an exposure. the glove didn't come off properly, i would reach underneath here as best i could and get underneath. there but perhaps if i didn't do it exactly right, there could be another potential exposure there. i'm reaching behind now. but let's say the side of my face shield is contaminated and i touched here. that could potentially be an exposure. same thing with the facemask. so now take a look. right there, see chocolate sauce, possible exposure and over here on my neck one possible exposure. >> sanjay joins me now.

sanjay, i mean i just think it's so instrumental watching you take that stuff off. you hear the cdc director says it depends on what patient you're dealing with and what suit you wear, do you think -- i mean does one size fit all? should all skin be covered? >> you know, i really do think so. i'd be curious what situations dr. freedman was referring to. we know in west africa that the standard is to cover up all parts of the skin. we know at emory, for example, where they brought dr. brantley, i suited up with those guys. they cover all parts of the skin. there is a tradeoff, the more garb you put on, the harder it is to do your job and draw blood and take care of patients. you also have more chances for error every time you add another step. but this basic idea that ebola is so infectious that even a small amount of it on your skin anywhere can cause an infection,

it sound like the answer sort of obvious. cover up the skin. and i made this point last night. doctors without borders, they've been taking care of patients with ebola in tough conditions for decades. up until this year, they never a case of a patient transmitting the virus to a health care provider. the united states has had the first patient diagnosed with ebola ever in the united states and that patient transmitted. one patient transmitted the virus to a health care provider. so you can look at what works, what doesn't work and i think there are real lessons to be learned here. >> yeah. i mean even though on the cdc website, i doesn't specify the shoes have to be covered. that is something that could get contaminated. were you surprised to find out that this hospital they didn't have a site manager actually responsible for kind of, you know, standing back and watching the procedures being done which now the cdc tut a site manager in place. were you surprised that wasn't already in place? >> that is surprising.

so many hospital as cross the country have this key person, infection control person. they're really central figure in making sure that infections don't occur in the hospital and also asking the crucial questions like does it take 76 patients? we know he's very sick s there any way we can reduce that number? >> it seems obvious this is something the cdc is doing, limit the number of people attending to a patient. to 1r7 6 people potentially exposed, that's a huge number. >> it's a really big number. when a patient is that sick and intensive care unit, it does take very many people to look after them. think about all the different types of specialists they have. all the types of nurses, pharmacists, people that do ultra sounds. it really does add up. having that site manager say is there any way we can reduce this is key. >> look, he doesn't want to bash this hospital. he has to work with them. the important thing is that they all work together and that they're all on one team here.

it is important to point out what has ands into the worked. it is the test case for other hospitals throughout the united states. >> from step one. from when this patient first arrived to the hospital with some symptoms and this travel history from west africa. what exactly transpired now with nurse pham getting infected? how exactly that happened? that is obviously a huge problem. again, these are -- as much as we talk about vaccine trials and experiment alt medications and the blood transfusions, what we're describing here is the basics. describing here is the basics. that is the 101 sort of stuff.

and you know it just does not work here. if there is good news from this, hopefully other places can learn from this mistake and it won't happen again. >> yeah, well, we certainly hope for and are watching carefully. dr. yasmin, thank you. set your dvd so you can watch cnn whenever you want. and how one friend is helping nina and her family, we'll learn more from her friend. also coming up, we're reporting there are only really four facilities in the united states that are fully equipped to deal with ebola. you will be surprised to learn just how few beds are actually available to treat patients in those facilities. drew griffin investigates ahead.

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welcome back, we are live in dallas, now a "ac360" exclusive, where one of nina pham's best friends, we got this picture from her friend since third grade. they're very close, obviously, they went to grade school and high school together. and for family and friends, this is not just another case of ebola, even though the case has the attention of the whole country. for them, their friend is sick, and her friend has set up a fund, gofundme,/ninapham, dallas, thank you for joining us. >> absolutely. >> what is nina like? >> nina is an absolutely incredible young woman. she is a woman of great heart and incredible spirit. >> it is so cool you have been friends since third grade, there are not many people you remain

friends with that long. >> we have been very close, she is that person you're always striving to be. she is that person that has the infectious laugh -- >> of course, anybody with a strange laugh -- >> she has a wonderful laugh, she laughs even when your jokes are not that funny. >> is that right? >> yes. >> i heard you say that she laughs just to make you feel good, and is not good at being mean to people. >> she is terrible, terrible at being sarcastic, sorry, nina, she is an incredibly kind and wonderful person. >> did she always want to be a nurse? >> she had first and second dreams of being a fashion designer, but in fourth grade -- we met in third grade, that was in fourth grade we had career day. >> it didn't surprise you that she actually became a nurse? >> she is a people person. >> you are also very close to her family? >> yes. >> they have helped you in tough times as well. >> absolutely, any time that my

family has struggled with a death in the family or any tough times, one time we came out on the porch and there was an entire ham on the porch. they're always talk toing -- to us, making sure her dog is okay. one thing we wanted to tell people, they don't need to fear their dog will be killed if they're being taken care of. >> i hope i do him justice, his name is bentley, she calls him bently boo. she is adorable. nina had been forward to looking out just so she could have her own dog and bentley was that dog. he was part of a litter of dogs, pack of dogs rescued from a puppy mill. to save them from euthanasia, she said, i want one of those dogs. >> i talked to the mayor of dallas, they said for them this is a very private matter but

they're also aware there is a lot of interest in this and a lot of attention. is there anything else you want people to know about your friends. >> i want them to know that she is that best friend that you have in your whole life, you're trying to live up to be like her. to be that caring and loving and selfless and there for you. she is that person, she is not just another news story, she is somebody's best friend. >> your best friend. and i remember -- i heard you saying also she is very meticulous and has always been? >> yes, in middle school we always needed things handwritten for the class, it was always nina we went to. so organized. >> have you talked to her? >> i personally, i wanted to make sure, i said this.

i personally have not been in physical contact with nina for four months, i have not seen her since june. we have spoken since then, though, what i know is pretty much what everybody else knows. >> certainly everybody's thoughts and prayers with her and her family, thank you so much, for being with us, and if you're interested in the go-fund-me page, i'll tweet that out as well. i certainly appreciate you being with us. >> is it okay, i wanted to thank everybody so far who donated for their contributions? there is a lot more audit in this hour to tell you about. a lot more on the ebola case, as always you can find more on this story and others on cnn.com. growing concern that most u.s. hospitals are unprepared to safely treat ebola patients. and we'll have more on that and a reality check on the beds that

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there is more breaking news now, we have gotten a statement from the president of an organization, national nurses united, saying that when duncan was here at the hospital the protocol was constantly changes. now, they say the protective gear their wore left their necks exposed. the troubling claim, now that the nurse has been tested for ebola positive. and that sanjay wore, the information is coming out of the nurses at the hospital. the union is not saying who the nurses are, the ebola scare put the focus in sharp relief. now, the number of places where patients can be treated safely, called biocontainment units, like the one seen there, not the one in dallas. there are just four centers in the united states and here they are, there is one in montana and nebraska, and if you think there are dozens that can handle an outbreak we're learning far more different. drew griffin has more. >> anderson, it is 19 beds, that is the number of beds in those four facilities total that you just showed on that map. 19. three beds in atlanta.

three in missoula, montana, and the nebraska medical center, they have ten beds. but even that is deceiving, anderson, because the detective said his staff could only realistically handle no more than two ebola patients at a time. that is because of the danger, the staffing, and the waste needed to be handled carefully when you treat any ebola patient. >> so realistically, we're talking about 11 beds in the entire country out of all four of the units. >> yes, exactly right, 11 beds for the entire country. >> i mean, that is surprising to me, certainly. you have been reporting since last week that even though other hospitals may have isolation rooms to handle the patients

they really wouldn't feel comfortable accepting them, is that correct? >> yes, they would not admit that on camera, but the hospitals around the country are scrambling to figure out what to do and the changing policies in the cdc are not helping. they're calling on infectious disease experts rushing to the hospitals trying to review the emergency procedures. a lot of the hospitals are not sure they're ready. i'll give you an example of that and the demand for information, okay? the cdc held this seminar over the phone. a phone conference for hospitals and emergency room workers who just wanted to learn about the experience, how to do it safely of the listen to what happened when we tried to dial in, anderson. >> has momentarily reached capacity.

>> we tried a few more times. we never did get through, i'm telling you these hospitals are desperate for information. >> and we're talking about just regular hospitals trying to prepare for the possibility of an ebola patient walking into the door, right? >> yeah, they don't know if they're ready. and the reason they don't know if they're ready even though they have all the gizmos or whatever they think they need, is because of what happened in dallas. anderson, what happened at texas presbyterian is a failure, i

mean, i don't know how else you could look at it. thomas eric duncan walks in, not identified right away, sent home. thomas eric duncan comes back, he dies, now, a lot of people die in america, but the nurse who was treating him gets ebola. this was not supposed to happen. so these hospitals are scrambling. and as we've seen there is no way this country could handle an ebola outbreak. now, we're told there could not be an ebola outbreak but the worse ways scenario i think you have to come to the conclusion that experts tell us we're really not prepared. >> and certainly we've seen the cdc ramping up their procedures, changing them up. drew griffin, thank you for that. many public health experts cited a litany of elements, as drew mentioned, starting with the decision to send duncan home when he first went to the er. the fact that nina pham became infected while treating him as fuelled even more criticism. joining me, the man who helped to investigate the very first ebola outbreak when he worked at the cdc. doctor mccormick, thank you for joining us, you're critical of

the way the hospital handled duncan, particularly with the infectious substances, how so? >> well, clearly the contact with the patient and with the initial patient was -- had a lot of flaws, a lot of flaws. and as you pointed out sending him home was terribly flawed. but i want to point out that even the -- the scenario that i saw with dr. gupta has its own flaws. we ran a program for 15 years taking care of patients in sierra leone with lots of fever which spreads exactly like ebola. and under the most ridimentary

circumstances. and we never had but one over the years of transmission. >> what do you attribute it to? >> well, i attribute it to very careful procedures by the staff. and experience is one of the things here. anderson, we may be over -- having more technology than we need. we had a gown, a cloth gown, a cloth mask. and a pair of surgical gloves. that is what people wore to take care of patients. when they came out, first of all their washed their hands with the surgical gloves.

that is the first thing they did, in bleach. and then they took off their gown. now, if somebody had as much stuff as i saw in the gown of dr. gupta, then we would spray it with bleach. then we would take our gloves off and put those in bleach. and by the way, we reused our gloves -- >> wow, so you were reusing gloves. >> exactly, and masks. exactly. so my point is this can be done. it is not that complicated. i would also say that we don't have to have, and we've proven it over and over again. we do not have to have these high-tech facilities to treat patients with ebola.

we have had patients with lots of fever in the united states. we treated them successfully, indeed we intubated one of them. >> i understand there was an incident where you were in central africa, if i read it correctly, basically drawing blood from i think about ten people who had been infected with ebola in very low light conditions. they were on the floor, 12 people, and you were able to do that safely. i mean, that is an extraordinary thing. >> that is correct. it was in sudan, not only then, i centrifuged all the blood to take back to the cdc and also take out some of the serum. >> so the key is just observing, it is not necessarily going high tech, the key is training, training, training? >> it is training, training, training and having a protocol. i think my biggest criticism of the dallas situation is apparently there were no protocols. they didn't have a protocol for what they were going to do if they saw somebody in the emergency room. they didn't have a protocol for how they would handle the patient when they picked him up, or decontaminate his surroundings. they didn't have a protocol for putting their staff who took care of him under active surveillance. i think all of those were missteps.

and those -- i think this is a learning process. and i will say that -- and i've said this before, we can make mistakes in this country because of what we have, the facilities we have and still not produce an epidemic. we're not going to have an epidemic of ebola. will we have some secondary cases? possibly, but we're certainly not going to create an epidemic of ebola, even with some missteps as we've seen in dallas. >> and that is an important message to get across tonight and every night. dr. mccormick, i appreciate your expertise. up next, more on the breaking news we told you about just moments ago. the president of the national nursing association, speaking about guidelines, quote, no protocols, dr. sanjay gupta has new information. he will join us after the break. and welcome back, breaking

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and welcome back, breaking news here in dallas, some explosive claims now being made from the president of national nurses united who represents the nurses of this hospital says when ebola patient duncan was here at texas health presbyterian hospital quote, the guidelines were constantly

changing and there were no protocols" and that is just the beginning of their claims. now, before we get into what are incredibly troubling claims i do want to point out cnn just reached out to texas presbyterian hospital for comment on these allegations, we have not yet heard back on that. sanjay, what did you learn on this call? what is the organization claiming happened in this hospital? >> they are making pretty surprising claims as you mentioned, anonymous nurses in the hospital that don't wish to go identified. but some of these things so important with regard to possible infections. they say mr. duncan was left for several hours not in isolation, but in other areas where other patients were president, even after a supervisor demanded he was put in isolation saying it was met with concern from authorities. we typically, when we say there is a concern about infectious diseases, they're sent to a tube system, where the entire system there could potentially be contaminated. this one really was quite surprising to me, apparently

nurses expressed concern about the fact that their necks were not covered taking care of a patient with ebola. they were told to wrap medical tape around their necks as an alternative. i mean, it is really outrageous, medical tape is incredibly -- >> have you ever heard of that? >> i have never heard of anybody suggesting somebody wrap anything around their neck, period, let alone medical tape as a type of precautionary measure against ebola. it is almost an outlandish claim. we have also reached out to the hospital, anderson, and obviously want to hear how they respond to this. but if this is true from anonymous nurses here making the claims to the nurse's union essentially, it is just

staggering. and i think adds a whole other dimension to the lack of protocol and leadership and lack of being able to take care of this patient. >> i also understand because you and i talked right before you went on air, you were kind of briefing me on this call, they were actually making claims about medical waste? >> yeah, you were talking to louise at this apartment, this is a quote i read, there was no one to pick up hazardous waste as it piled up nearly to the ceiling. they didn't have a plan apparently for the hazardous waste so they just kept piling it up in one area to the ceiling not knowing what to do with it.

so again, speaks to exactly what kind of plans if any were in place to be able to take care of mr. duncan, the patient with ebola. >> all right, and again, it really re-emphasizes what dr. mccormick was saying, the doctor who has treated fevers and viruses like this in value africa including ebola, was saying it is all about training, training, training, having protocols in place. sounds like what this nurse's union is saying, again, the allegations, they have not had time to respond, we've not heard back from them. but again it sounds as though they did not have protocol in place. we'll keep trying to get a response from the hospital tonight. here in dallas, certainly the disease could continue to spread.

there is fears all over the country. we're trying as much as possible to give you a realistic picture of this virus. and give you all the information that we have, because frankly we believe the more information you have, the better. an update on nurse nina pham's dog, tonight we have new information where he is, how he is being taken care of. not just important to her family, the reason we report on this a lot of people may wonder why is because there is concern among health workers and even officials from the cdc and elsewhere, that if people believe if their dog is going to be put down if they come forward or they believe their dog will be put down, they may not come forward in a timely manner. so if there is concern about how the dog is being taken care of, we'll have more on that ahead. i lost my sight in afghanistan, but it doesn't hold me back. i go through periods where it's hard to sleep at night, and stay awake during the day. non-24 is a circadian rhythm disorder

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as we reported, the head of the cdc today is putting together a response team to handle any new confirmed ebola cases at any hospital in the country. they say a team like this might have prevented the nurse in dallas from contracting the disease. nina pham is the first person to contract the ebola in the u.s. and that has many people fearing the same scenario. >> reporter: inside the medical center in dallas, kisha bell has come in with stomach pains and also came in with a daughter and grandson and a question for the doctor which she is asking because of what so many people in dallas are talking about. >> the ebola, can you tell me -- like what the symptoms -- >> usually pretty significant fever, over 101, 102, somewhere in that range. a lot of stomach pain, nausea and vomiting, feeling really

crummy and symptoms that don't get really better with time. >> before this case focused in dallas, have you been asked about ebola? >> never. >> but now the doctor says many patients ask about ebola and he works to make people feel at ease. >> i make sure you say you're not going to get it from somebody who sneezes, it requires more of an intimate contact and people seem relieved by that fact? some medical supply stores have seen a spike in sales. >> they just want to put them on -- >> jennifer wilson of one source medical solutions puts on three big sellers, glasses, gloves, an isolation gown. >> typically, we have information -- >> it is like people saying i want protection -- >> we do, we have every day people coming in saying i want to have them just in case.

just as added protection. and i think they're just concerned. percentage-wise in personal protection items we've seen about a 75% spike. >> well, it makes the pain worse. >> i think if i have something spicy -- >> okay. got it. what makes the pain better, anything? >> no. >> kesha will have further testing for a possible gall bladder condition, but in dallas, there is concern. >> a lot of anxiety? >> frankly there is a lot of anxiety here in dallas, anderson. this is a big international story but also a uniquely local story. this first diagnosis in the united states could have happened in any city, from alaska to maine and florida, and it happened in dallas. people take it personally. if we can go days and weeks without another diagnosis, it

will do wonders. >> thank you very much. the nurse, nina pham, is worried about her dog, bentley, and tonight we have an update from city officials. the dog has been moved to the naval air base where he will be monitored for ebola in the next few weeks. city officials say he has been given bedding, toys and other items to make him feel at home. this is a concern for health officials, obviously, dogs can be infected with the virus, although there are no known cases of animals transmitting it to humans. and next up, a story the focus of a special report that airs at the top of the hour on cnn, randi kaye joins me with a preview next. well, it is 25 years ago this week that a massive earthquake tore through the san francisco bay area, just minutes before the start of the world series at candlestick park. 62 people were killed in cars mainly on a double decker bridge that collapsed. homes were turned into rubble.

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well, it is 25 years ago this week that a massive earthquake tore through the san francisco bay area, just minutes before the start of the world series at candlestick park. 62 people were killed in cars mainly on a double decker bridge that collapsed. homes were turned into rubble. the bay area has of course rebuilt but the stories live on from that terrifying night in 1999.

and in just minutes, randi kaye brings us a special report, after the quake. i spoke to her earlier, but first, here is a preview. >> bill and janet ray are still trapped under rubble. firefighters are still inside what is left of their building. >> they said don't worry we're going to get you out of there. and i could sense that there is desperation. this fellow this fellow who i had never met was working so hard to get the chain saw started. >> the firefighter tries an axe instead. >> once they got the whole cut out, a gloved hand came through the hole. i grabbed his hand. the only thing that separated me and them was two inches of the floor.

>> they're so close, but incredibly debris is no longer the main obstacle to their rescue. bill and janet realize their building is on fire. >> it was during the axe chopping that the smoke started to roll in to the floor that we were on. and i could smell it. and that was a big concern to janet. >> do you remember what she said to you? >> we're not going to get out of here. >> such a terrifying story. we'll have to watch the documentary to find out what happens. what other stories are a part of this? >> well, i would say bill and janet's story was incredible. he was trapped with his wife in an area like a coffin. we also talked to people stuck on the cypress freeway. one woman said the car had been pancaked to about four inches and the dashboard was at her ankles. >> oh, my gosh, all right, randi, thank you very much. we look forward to this. >> well, that does it for us,

we'll see you again at 11:00. 25 years all theuake starts now. >> the following is a cnn report. >> the following is a cnn special report. >> it's the ball game that turned into a disaster. >> a collapse of the entire freeway. >> 25 years after a major earthquake rocked the bay area, stories from beneath the rubble. >> there was nothing i could do to get free. jack, earthquake hit while i was under concrete. worst happened. >> the bay