badly shredded and she was losing quite a lot of blood. my shoulder and arm had been very badly hit. i had, you know, holes big enough to put fingers inside. and with the blood i was losing myself, it was harder to stay conscience the whole time. she was clearly on the edge and shaking from what must have been blood loss, in retrospect. clearly in a lot of pain, clearly very, very scared. i tried to move closer to her at that point, took her hand at one point, and at some point, i'm pretty sure she died.

it was obviously hard to tell, but i don't think she was breathing. i couldn't do anything else, but close her eyes, took her wedding ring, so that it wouldn't get lost and just fell back. i think i lay on her with my head on her shoulder for a little while, and i tried to get to, so i could actually try to give her mouth to mouth, but, yeah. i don't know. i mean, after that, it felt fairly empty.

>> 90 minutes after the attack had begun, the kenyan security forces still hasn't gone into

we thought maybe she had lost her mind. you focus just one step at a time. one step, one breath. one step, one breath. just trying to get out.

yet, my daughter was like the complete opposite. she was just sort of just strolling around, and i remember her saying, mummy, i don't want to do anymore shopping today. given them chocolate bars, according to my daughter, as they gave my son the mars bar, he said, no, can i have some -- and he said, no, you've got to take the mars bar. and you know, it's like they were trying to appease the children and explaining to them what they were doing and why they were doing it, and kept saying, we're not monsters, here, have a chocolate. i can't explain why they asked for forgiveness or why they said they're sorry. how can you shoot someone one second, kill women and children,

and then say, oh, now we want to let children go, and then kill more women and children, and then say, oh, but we're sorry. how can you -- it just shows, they're just mad. >> 90 minutes after the attack began, the kenyan security forces still hadn't gone into the mall. some civilians had been trying to get help to people injured at the children's cooking competition. >> we are here now. >> i'm telling you, our s.w.a.t.

team is here. >> while the security forces debated what to do, time was running out for the wounded. >> they were there for a very long time and we would expect to see a lot of armed soldiers and just coming up the ramp. that's what we were expecting, but that didn't happen. >> simon belcher had been bleedbleed edding for two hours by the time help came. >> blood started spreading all around me. well, how long now do i have before i just lose too much blood? vo: 85 percent of people who travel will go someplace they've already been. where's the fun in that? it's time to find someplace new. book the hotel you want with the flight you want, and we'll find the savings to get you there. i hait's tough, but severi've managed.ease.

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i could feel myself getting a bit weaker and i actually mouthed to amanda, i love you. i figured i've at least got a chance to say something right. >> you live there for a very

long time and you expect to see a lot of armed soldiers and armed -- just coming up the ramp. that's what we were expecting but that didn't happen. >> in the absence of an official rescue plan, a handful of plain clothed please decided to answer on their own. >> we were anxious to see if we could serve some lives. >> i could not understand. i told them what are you guys doing. i said we are going up. >> follow corporal -- up the ramp.

at that stage i didn't even know that there were people up there. i felt very angry. i felt disgusted with the killing that took place there. in that day, i found tears dropping from my eyes, dropping like a crazy man. we need ambulance! we need ambulance!

>> simon beltcher had been bleeding for two hours by the time help came. >> my survival depended on getting to the hospital asap. >> a popular radio host with seven months pregnant. she opened her eyes and i said, no, i'm here. i'm getting you out of here. when i picked her up. she was still talking to people. when i picked her up her eyes rolled back. i told everyone she's going into shock. her unborn child died on the way to the hospital. >> she was a muslim so it did

not matter. it just did not matter to her. >> the handful of civilians an wh what had taken place. >> we flew were survivors in there. >> the rest stayed. can't the way.

we did have a command structure. we did have the plain clothed police officers with us inside. when we hit the ground those words started flying out. those guys showed us that we had small guns and they had big guns. a gun is a gun apt the end of the day all that matters is how good you are with it. having been forced to the back of the market, the gun men are

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the display table was now in the cross fire. >> it was instantaneous fear and just dread. >> they are shining -- i felt a big bomb. i knew i was shot. i really tried to lock down like this and i saw a hole to my fresh. i felt a punch in my back. i realized the punch b.

>> he was a very brave guy, you know. >> as the gun battle raged inside the ball, the police the swat team was outside the mall, waiting for orders. >> if there was any time any of us should have run awb b.

they responded, we don't know. we didn't where our people were. >> we were quite shocked because

she was quite in the cross fire between us. he was telling me to come closer so we can engage in a fight. i'm kenyan and muslim. what angered me the most was the fact that they were muslims and

th we told her to run and she shook her head. >> i said that i can't come because we have four ladies.

>> one of the asian ladies reach to tout. are. >> i knew i wouldn't be able to carry all of it. >> no. >> i told them no, no. not today.

she just knew it was her time to go. ♪ ♪ ♪ ♪ . >> almost the entire time, my mind was on getting out and when i would get out and b