hurricane katrina. hard to believe it has been that long. the cnn special report "katrina the storm that never stopped." starts now. >> as i go around and talk to people about lessons from katrina. on any given day mother nature can destroy anything built by man. ♪ ♪

>> welcome to this cnn special report "the katrina the storm that never stopped." i am anderson cooper reporting from new orleans. when katrina slammed into the gulf coast many parts of the city were left under water. most of the residents managed to evacuate. but thousand chose to remain here or didn't have the means to got out before the hit. more than 100 people lost their lives. you might be surprised to learn that the xkt death toll is still not known. the remains of more than 50 victims were never claimed by any family members. and the remains of more than 30

victims were never even identified. this is a memorial park, built throw years after the storm. built in the shape of katrina's eye. that actually houses the remains of the unclaimed, unidentified victims. we are going to take you back in the next hour to some of the place that we reported on in 2005. you are going to moot survivors who say for them in so many ways katrina really is the storm that never stopped. >> how are you doing, sir? what happened? your house split in half? >> we got up on the roof. all the way to the roof. and water came and just opened up. divided. >> who was at your house with you? >> my wife. >> where is she now? >> can't find her body. she's gone. >> you can't find your wife?

>> no. i tried. i hold her hand as tight as i could. she told me. you can't hold me. she said take care of the kids. and the grand kids. >> what is your wife's name in case well can put it out there. >> antonia jackson. >> what is your name? >> harvey jackson. >> where are you going? >> wa have nowhere to go. no where to go. i'm lost. that's all i had. that's all i had. >> reporter: like so many others harvey jackson didn't reamize how fast the floodwaters would rise. how dangerous it was to stay at home in biloxi, mississippi. harvey's wife, tonette was a good swimmer who didn't want to leave. so harvey decide to stay with her. deep down, tonette must have sensed the danger. she sent children and

grandchildren away from the house to higher ground. >> this is a picture, the only picture with my mom and my dad together that was able to be saved. >> reporter: tony, their daughter was 15 when katrina hit. >> i was trying to be able to stay. beg, beg, to stay. my told me. your mom knows best. go on and go to your friend house. >> reporter: they were sleeping in their house when the water rushed in. he week to find it rising around their bed. they went quickly to the attic. >> he said, they sat up in the attic, the water started rising. the waves was, it wasn't just, little waves. it became bigger waves. he said he has seen the other houses collapsing. >> that's exactly what happened to there house. it collapsed on top of them.

one piece of the house want one way with my mom. the other piece went one way with him. when he felt the house hit up against the tree. he was able to grab on to a branch and pull himself up into the tree to make sure, because he couldn't swim. as he reached done to grab my mom's hand. he had my mom's hand for a few minutes. he said he could tell that he was losing her. >>-up can't find your wif >>-up -- you can't find your wife? >> no, i held her hand as tight as i could. she told me, you can't hold me. i'm sorry. >> reporter: tonie was devastated then and still is now. she misses her mom every single

day. >> she was like my best friend. the best. i mean -- in my eyes, no wrong. no wrongdoing. no anything. she was perfect to me. only if i could have her back, just for one day. in 2012, the judge issued a death certificate based on the amount of time she had been missing. it's possible her body was recovered, but she was never identified. and never claimed. and that has haunted tonie for

all these years. >> i used to" myself. like maybe i could go out there and look and go to different places and find her. >> the family eventually moved to atlanta, but they struggled to move on from katrina. the pain of losing tonette never went away. especially for hardy. >> i tried. i tried. i tried. hardy jackson died of cancer in 2013. and so many years. and they're still, still the same. like it was yesterday. >> look it was yesterday.

ten years later thashgs that's what so many ka tree that survivors will tell you it feels like. the memories still vivid. the pain still sharp. for so many, especially those who lost loved ones, it's like the storm never stopped. >> it's really hard to get an estimate. but i am sure it's 50% more than the -- than the official figure which is a round 1,800. >> john mudder study the effects of natural disasters at columbia university and says the official death toll from katrina is far too low. he thinks more than 3,500 people perished because of the storm. the reason it is hard to get a final number is because some people were at first deemed missing like tonette jacks on while others died after being displaced by the storm.

if you were trying to escape and you rolled your car and you died in a car accident the day before. that wouldn't have happened otherwise. and then, how many days afterwards do you, do you keep counting. and -- if you died because of the exacerbation of the existing condition, something you would have died of anyway. including some weeks later should you be counted. there is no uniform standard of this. john mudder made a list of every death related to katrina, using record from the state from media and asking any one out there who knows of a person missing or dead to send him in information which he then tries to verify. ten years later, and he is still compiling that list. still, counting the dead.

>> it is a moral issue. we know how many people die in car accidents. we know how many people died in 9/11. down to, one. you know? if anything like in the military know how many people died. when there is a natural disaster. we guess. and forget it. and i think there is something wrong if we deon't try to accout for everybody. ♪ ♪ >> every person who died. everybody collected in the storm's aftermath have aster to tell. every victim a life worth remembering. when i was in louisiana, mississippi, during katrina. it haunted me to see the dead and not know who they were. who they had been. ten years later and now i finally know the story of at least one of the victims, i saw in the streets of new orleans. ♪ ♪

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>> reporter: this is a levee on the industrial canal. in 2005, when the storm hit, the levees breached and the waters came po pouring into the neighborhood. basically wiped out. not only were homes flooded. many homes were ripped off their foundations by the force of the rushing water. following the storm a lot of people in this neighborhood felt like they had been abandoned. as you can see, homes have been rebuilt. there are still empty lots. and many residents have simply never return. ladies and gentlemen, i wish i had better news for you. but we are facing a storm that most of us have feared. i do not want to create panic. but i do want the sit snz to understand that this is very serious. and it is of the highest nature.

>> reporter: the dire warnings came late. the mandatory evacuation later still. many didn't have the means to leave. some didn't have a car. didn't have a police to go. or the money to pay for a hotel room in baton rouge or any place else away from katrina's path. others didn't believe the warnings. didn't know the levees would fail. >> our concern was that we would have, because of the size of the storm, catastrophic flooding of new orleans. in other word, the surge pouring into the city from surrounding areas.02005, he watched the sto approach knowing the damage and death the could bring. it was dread, fear, and just -- man, we have got to warn. we have got to, we have got to. we have got to.

we have got to tell as many people as we can. he spent decade studying hurricanes on the gulf coast. looking at possibility of a storm so powerful it could cause a surge that would overtop the levees in new orleans. when he looked at models of katrina. he feared this was it. he knew not everyone would leave. when he got word the levees had failed, all he could do was sit by and watch. you know people are going to die. you feel helpless. i an trying. i am trying. i am trying. sorry. still deep scars. these are some of the very first aerial pictures of what new

orleans looks look today. >> the flooding left 80% of new orleans underwater. even though we predicted it. on paper we knew what was going to happen. the first time i saw it, i just couldn't believe it. it was a sight beyond my own imagination. no one who was there at the time could believe what we were seeing. body in the streets. human beings decomposing for dates. about a week after the storm hit i was in a small bet on a flooded street in new orleans. we came across the body of a man, laying on top of a car. i have never forgotten the moment. a horrific sight. a man dead on top of a car a few feet away. he drowned in the floodwaters. he is terribly decomposed. there is no way to tell how many

people have died in new orleans. a lot of people who have drund. drowned inside their homes. homes are still flooded. rs cuers haven't been able to got to them. a sickening sight. it is just incredible to think that you are in the united states. i have never seen anything lick this in the united states. this is something we have seen in rawanda, in the genocide, sri lanka. a week after the storm to have body out exposed. laying out dead it is mind-boggling. still mind-boggling to remember exactly what it was that happened here on this spot. this is where we saw that man laying dead. on the roof of the car right over there by that chain link fence is where he was. we didn't know his name. we didn't know how he ended up here. rescue crews were, too busy focused on trying to save those who were still living to even think about recovering the dead. at that point. ten years later, however, we do know who that man was.

his name was jerry peters. he was 64 years old. and it turns out his family goes back generations in new orleans. jared peter's great grandfather founded a small church on this plot of land in new orleans 7th ward in 1918. his name was joseph davis. today, the church is run by pastor jerry darby, his nephew. hello. so nice to meet you, pastor. thank you for having us. it turns out, pastor darby was named after his uncle jerry peters. >> you didn't call him uncle jerry, though. everybody called him fat. >> is that right? >> yes, that was his name. this is jerry peters, dressed as

a mardi gras indian. the only photo that survived the storm. jerry grew up in new or lean. one of 11 kids. he had two children of his own. >> what was your uncle like? >> very, very loving person. very, very supportive. he was my baseball coach, of course. >> he taught you huh to play baseball? >> taught me huh to play baseball. taught me huh to play football. >> the morning of the storm, pastor darby called his uncle. the rest of the family were evacuating to houston. it was the last time she would speak to uncle fat. >> the was our understanding that he was going to leave, that evening. and obviously we were quite optimistic and hopeful that he would be well do you know why he didn't get out? >> he just chose not to thinking that he, that in the evening time it was still conducive to his being able to get out. one thing also, mention abut hip, anderson. he was a nonswimmer.

>> he didn't know how to swim? >> not at all. he was deathly afraid of water. >> jerry peter's body was recovered. when the family got word. they were devastated. they didn't know how he died or how he ended up floating in the water six blocks from his home. pastor darby didn't know his uncle's body was found on top of a car until now. >> you know, i saw your uncle. and i was worried, as a reporter, that i didn't want family members seeing their loved ones on television. i thought so much about him. and it's why i want, when we were able to track you down. i wanted to meet you. because -- there is always, there is some things you never forget. some images you never forget. seeing your uncle is something i will never forget.

it is noose to kn and it's nice to know who he was. a lot of people lose loved ones. and never know. does it bother-up to not know what happened? >> you know, initially it did. i found some measure of solace and comfort in the fact that -- god knows, you know, there are certain things in life, anderson, and that are inexplicable. that's one of them. you know? and so -- this, this is some measure again of solace too that we shared because, i, i did not know whether he was just dumped, with everybody else. but to know that you -- you vividly in a very picturesque way from what i am gathering, you saw him, yourself on the car. that does bring some measure of comfort to, to at least know that somebody saw him. and he wasn't just on some heap pile, you know. >> to not be able to put a name to the person we were seeing is

one of the things that always struck me as particularly painful. >> yes. >> so to be able to -- to finally put a name to -- to your uncle is -- is for me -- powerful. >> ten years after katrina, jerry peters remains very much alive in the hearts of those who knew him and loved him. they remember the way he lived his life not just how his life came to an end. ♪ not every victim of the storm died in the floodwaters. stom thoug some thought they were being taken to safety. some believe they had been promised help. only to find horror in the one place of refuge they were offered.

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>> it is just heartbreaking that these people have been sitting there without food, without water. waiting for the buses to take them away. and they keep asking us, where when are the buses coming? when are the buses coming? you just have to say. i don't know. i really don't know. >> for those who didn't leave the city, the super dome was set up as a shelter from the storm. shelton exander lives in the parish and planned to evacuate

the day before but with a half tank of gas he didn't think he would make it to baton rouge. he and his cousin made it to the super dome. >> i knew if we had to. shelter of last resort would be the super dome. >> it went be the best. at lest you will be safe. >> at the last minute it did get some security in the sense that, you know you do get stranded in a storm should only last a couple days. this is the super dome. what can go wrong? i guess we beg to differ now like, but, at the time it did sound good. shelton knew the storm would be bad and wanted to videotape the experience. >> right now they're going to start packing the super dome. >> this is what he saw when he finally arrived. long lines of people waiting to get in.

up to 30,000 people did make it into the super dome. when the storm hit a sense of panic began to spread. >> that's what it is like live inside the super dome. when the levees breached the floodwaters rose. the downtown super dome stayed dry. eventually it was overwhelmed with people, so others begin to go to the convention center. >> we saw an older woman, some one's mother, some one's grandmother in a wheelchair. her dead body pushed up against the side of the convention center with a blanket over it. right on the ground next to her another dead body wrapped in a white sheet. people are literally dying.

>> herbert freeman taking care of his 91-year-old mother, ethel, infirm, and legally blind and lived through many other storms. when the floodwaters threatened their home, herbert decided it was team to leave. >> i said i am going to the super dome. the super dome is crowded. don't go there, go to the convention center. bring your mama to the convention center. that's what i did. i want to the convention center. >> he says he was told buses in the convention center were taking people out of new orleans. he wheeled her all the way there through floodwaters thinking they would be safe. at the convention center, however, there was no power. no air conditioning. no medical care. and most important of all, there were no buses. people were desperate for help including ethel and herbert freeman. >> we want help!

we want help! >> i spoke to herbert in 2005 after the storm. >> i was confused. i was angry. i didn't know what to do. i had sprayed. the spirit told me to hold out a little longer that my help was coming, you know? >> help came too late for ethel freeman. she died 24 hours after reaching the convention center. ten years later, herbert freeman still vividly remembers the moment he realized his mother was gone. >> so when i went to check, to try to, shake her so she can get up-up know. and she didn't respond. and a woman, a nurse. i am a registered nurse. let me see what is happening. she went, she told me, oh, your mama dead. i said, yeah, i see. so, you know. >> not only was ethel freeman dead. there was no place to put her body.

herbert covered her with a blanket given to her by a stranger and left her by this side store. three days later the buses fi l finally came. herbert evacuated leaving his mother's body behind. he wrote his name and phone number on a paper and slid it into ethel's pocket. hoping someone would find it. it would be two whole months before anybody could tell herbert freeman where his mother's bed had beody had been. ethel freeman's death became a symbol of the government's failure to help those who needed it most. >> i remember seeing that image and it was heartbreaking. it only reminded us that we couldn't work off of a calendar, weed into to work off a clock. we need to move fast. because more people would die if we didn't speed up the evacuation. >> general russell honore is a

louisiana native called in to head up the effort to restore order and qurd nacoordinate rel. >> put those down. i am not going to till you again. put those weapons down! >> his first stop was the super dome. >> there was a level of anticipation and mum muring. i think one of the things was the helicopter, sound of helicopters, stopped. it was like, a constant mumbling, people talking amongst themselves. it was the most eeriest thing i ever hear. there was no other sound. >> like so many others shelton alexander was ready to get out. >> they did not come and get us. we are stuck here you. know, we are running out of food. and like, it just don't seem like nobody is coming at all. >> the super dome was breaking down. the toilets overflowed. people were understandably

angry. but in the middle of all of this an uplifting moment caught by shelton on his camera. >> we got to come together. got to do something. you want to march and sing. let's do that. so one minute we are like -- ♪ this little light of mine i'm going to let it shine ♪ >>. ♪ this little light of mine i'm going to let it shine let it shine let it shine let it shine ♪ ♪ this little light of mine ♪ i'm going to let it shine ♪ this little light of yours ♪ i'm going to let it shine ♪ ♪ >> it was dark, and it was darkness. and we are going to let it shine. even in the midst of the dark. you know, i thought this was real, real, real powerful.

six days after the storm and finally the super dome and convention center were evacuated. buses took people to places like houston and atlanta. i still -- i need to get out of here, just too painful to just imagine. >> shelton's home like so many in st. bernard parish was destroyed. but he returned to rebuild.

his life has changed a lot since katrina. he lost many family members in the years after the storm and his struggle to support himself. he has turned his experiences into poetry. >> the truck is loaded with supplies. prob blably more than we need i. they can't let the trucks through. third-world country how we was treated. i wrote this piece so history isn't repeated. even when i am dead and gone and the lord calls me home. you will remember this poem. poetic storm inside the super dome. >> new orleans wasn't the only city that suffered from the storm. in the days after katrina, i was in waveland, mississippi, a town that saw its own share of destruction and grief. rita. sandy. ♪ meet chris

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we are grateful for the military assets that are being brought to bear. i want to thank senator fritz and senator reid for their extraordinary efforts, anderson, tonight. i don't know if you heard. maybe you all have announced it. congress is going to unprecedented session to pass a $10 billion supplemental bill tonight to keep fema. and keep -- >> excuse me. senator sorry for interruption. i haven't heard that for the last four days i have been seeing dead body in the streets

here in mississippi. and to listen to politicians thanking each other and complimenting each other, you know i got to tell you there are a lot of people here who are upset, angry and very frustrated. when they hear politicians, thanking one another, it just, it kind of cuts them the wring way right now. right after katrina struck before going to new orleans, i spent several days in mississippi reporting from waveland. >> there were houses all along here? the town took a direct hit from the storm and many of the residents who survived lost everything. >> it's from my room. it's from my room. >> it's devastating, i mean -- >> oh, gosh.

oh, gosh. >> actually -- ♪ ♪ wa waveland looked like it had been wiped off the map. i went out with a search-and-rescue team from virginia who were looking for the dead. at this house a neighbor said four members of a family had drowned inside. and they're, they have been inside for 4 hours now. so when the rescue workers break inside the home and open up the windows, the -- the smell it's -- it's overwhelming. it's just, goes down the block. christina and edgar bane lived here with two teenage sons, edgar jr. and carl. the two boys were handicapped so the family decided not to evacuate. when the floodwaters rushed in, all four drowned in their home. a month after their bodies were recovered, i met edgar and

christina's daughter, laura and serena bane. >> this is the kitchen. this is where they all died. >> reporter: they are the only remaining members out family and had to i didn't tie tdentify th their parents and brothers. >> what's going to happen tomorrow? >> i don't know. we are basically living day by day. >> this is the house where edgar and christina bane lived and died with their two teenage sons. the house if the self, rebuilt, refurbi refurbished. a family living here now. ten years ago 90% of the home in waveland were damaged in hurricane katrina. there is little sign of that destruction. but if you talk to anbed wody w lived through it. they all say the same thing. they will never forget what happened here. >> yeah. that's edgar. that's carl. and that's my dad at a wrestling

match. >> do you think much of katrina? >> all the time. all the time. >> even though it has been ten years, all the time? laura bane is 35, she lives not far from the house where her parents and brothers died. she has her own family now. but for her the storm has never really stopped. >> so sad. >> this is all of them. right here you see how the blind are. after the water receded down. my dad, the way my dad landed was as if he was standing up. he was like looking out the kitchen window. because his elbows was like this on the, on the-- the counter. ♪ ♪ >> did you ever figure out what exactly happened to your parents? and brothers? >> no. my mom knew how to swim. she was a good, good swimmer. the only thing i can think of, my mom watched my dad and my brothers drowned.

and i believe that she truly drowned intentionally with them. >> she didn't want to leave them? >> right. of course not. >> the bane sisters hope to move away from waveland. move away from the memories of what happened here. ♪ ♪ even though much of the gulf coast has been rebuilt, there are reminders of the storm everywhere. some too big to ignore. ♪"once there was a hushpuppy" by dan romis man kind?eitlin ♪ are we good? go see. go look through their windows

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what's going to happen? if we don't get them out of here? >> two of them have already died here on this ramp waiting to get out. in this very spot. >> two died here. >> two died here because we could not get them out. ♪ >> before katrina hit this was the biggest hospital in new orleans. with the busiest emergency room in the country. >> this was our auditorium. and now it is just the emergency department. >> charity hospital was founded to serve the poor in the 1700s. and in 2005, it was doing exactly that. providing medical care for the poor and the uninsured in new orleans. when katrina struck, the hospital flooded. the patients, some of them very sick were left stranded. >> we are back to primitive

medicine. guessing and treating patients for whatever we think they have. >> the doctor was a third year er resident in 2005. he was 29 years old then and was looking forward to a long career at charity. a point where i said these patients can maybe hold out a day. maybe two days. but now we're going on a third day. we simply don't have the supplies to do all of this. >> the power went out and the emergency generators were running low. >> the biggest problem is keeping the patients alive and hydrated. no power, no machines to help. >> yes. >> oh, yeah, this is happening now. >> and there was no word on when these patients could evacuate. >> i haven't had a lot of water. >> the patients i was most concerned about were called the intensive care patients. a lot of them were elderly.

they were elderly. there were already very sick before this happened. but no air-conditioning. it's 96 degrees. it's terribly humid. just by being that ill itself makes you prone to dehydration. so these patients are already struggling for their lives. >> but dr. bennett found ways to make the staff bearable. they bonded with each other, bonded with the patients, tried to keep spirits up. there are people giving haircuts. there are people singing. ♪ joy is mine ♪ joy is mine ♪ joy today is mine >> so it was -- it was tough, but it was -- actually, there were some black moments, as well. >> it's not katrina. >> the brightest moment came when they got word the trchoppe

were finally coming. it had been almost five days. the doctors and nurses at charity had kept all of their patients alive. the only ones that died died outside waiting for helicopters. their bodies stored in the stairwell. the staff were the last to leave. >> it is definitely tough seeing a place that you love so much just sitting here now. >> charity never reopened. for a long time, dr. bennett avoided passing by the empty hospital. it was just too painful to see it untouched since katrina. he's moved out of new orleans and practices medicine in florida, though he hopes one day to return to the city he still loves. charity hospital is, in some

ways, an unofficial memorial; and unintended reminder of what happened here ten years ago. but built on top of the old charity hospital cemetery is another memorial built specifically to remember. the katrina memorial which houses the remains of the unidentified in the storm. more than 80 of them. dr. lewis cataldi was the medical examiner tasked to identify all of the dead recovered from the storm. >> they're totally unidentifiable. >> it's like a puzzle. >> pretty much. >> it was difficult to say the least. many bodies were badly deteriorated from the flood waters and the heat. the job was never finished. funding ran out in 2006. just as the failure to reopen charity hospital haunts dr. bennett, the fact that so many

of the dead were never identified pains dr. cataldi. >> i still feel like i left the mission uncompleted. >> that's like a hole in you? >> oh, yeah. that's always going to be a hole in me. it's not about the masses, it's about the one person. >> the memorial is the final, quiet resting place for those who died a violent death. unclaimed. unidentified victim of the storm. pain. plus, just two aleve can last all day. you'd need 6 tylenol arthritis to do that. aleve. all day strong.

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♪ nationwide is on yo i'm a senior field technician for pg&e here in san jose. pg&e is using new technology to improve our system, replacing pipelines throughout the city of san jose, to provide safe and reliable services. raising a family here in the city of san jose has been a wonderful experience. my oldest son now works for pg&e. when i do get a chance, an opportunity to work with him, it's always a pleasure. i love my job and i care about the work i do. i know how hard our crews work for our customers. i want them to know that they do have a safe and reliable system. together, we're building a better california.

♪ ♪ hope you're coming back to new orleans ♪ ♪ there's no other city like new orleans ♪ >> for the city, the coast is largely rebuilt. the levies strengthened. the places and the people are not the same as they were. parts of new orleans are thriving, pulsating with life. other parts remained abandoned.

passed by without a glance. ♪ i knew that i just couldn't stay away ♪ ♪ for i'm back and i'm home to stay ♪ ♪ to rebuild my life in new orleans ♪ ♪ some weather may come in ♪ mother nature may tell you so ♪ ♪ still in my mind, there's no other way to go ♪ ♪ so baby, please come home ♪ new orleans is where i want to stay ♪ ♪ so i can play my music every night and day ♪ ♪ there's no other city like new orleans ♪ >> it was the worst natural disaster ever to hit the united states.

for some, the storm just never stopped. >> this is "cnn tonight." i'm don lemon. donald trump surging in the latest national poll. leading the rest in the dust, including jeb bush. is trump unstoppable? we're going to ask the experts. we'll see a madman fulg of anger and vengeance heading for the shooting deaths of two young geor journalists live on the air in virginia. passing new laws to make it harder for some to buy guns. andy parker joins me ahead. that's where we're going to begin tonight in roanokeit