who massacred passengers at the railway station, drove into a roadblock. ismail was shot dead at the wheel of their hijacked car. >> at 1:00 a.m., four hours after he had come ashore in mumbai, the police took kasab

under armed guard to a nearby hospital where they began taping his interrogation. he said his father had in effect sold him to lashkar-e-taiba, the army of the righteous at their branch office in his village.

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the capture had been reported on tv. you no his masters wanted him back. the gunman forced one of the hostages to call the israeli consulate.

then they made her speak to brother wasi in pakistan. >> brother wasi had promised norma he would release her and the other hostage in exchange for kasab. >> brother wasi briefed the gunman on what to say to the indian government.

he warned him not to let slip that the rabbi and his wife had already been murdered. >> as the terrorists waited for the indian government to call, the holtzbergs' 2-year-old son wandered among the bodies, including those of his mother and father. the little boy's nanny, who had hidden inside the house overnight later snatched him and escaped. after much delay, 400 commandos had arrived from delhi to take

over the security operation. they began to engage the terrorists. on the 18th floor of the oberoi, the commandos cornered fahadulla and the two gunmen who by now had murdered 35 people at the hotel. [ gunfire ]

>> the next time brother wasi called, fahadulla was still hiding in the bathroom. [ gunfire ] [ gunfire ]

[ gunfire ] >> it was 10:00 p.m., 24 hours into the attack, and the call from the indian government to nariman house had still not come. again, brother wasi turned to his superiors. >> for an hour the gunma

>> for an hour the gunman hesitated. finally brother wasi's patience ran out. [ gunfire ] >> friday dawned, 36 hours into the attack.

brother wasi told the gunmen at nariman house it was time to die. >> nine hours after the jewish hostages were murdered, the commandos finally attacked. [ gunfire ]

>> an hour later, the gunman spoke to brother wasi for the last time. brother wasi's work was

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brother wasi's work was done. for three days the terrorists he directed had dominated the world's headlines. the identity of brother wasi and the other controllers still has not been established. in his interrogation kasab, the sole surviving gunman, named the mastermind of the operation. zaki-ur rehman lakhvi, the head of the lashkar-e-taiba, has been

arrested by the pakistani authority. his trial is being held in secret. kasab has confessed his part in the attack. if convicted he may be hanged. >> we broke him psychologically. we realized we had told him if you commit jihad and you die for the cause, there is a scent emanating from your dead body, there is a glow on the face. so we asked him who told you this? he said the instructors told us this is what happened. they had seen people who died fighting for jihad. this is what happens. we did take him to the morgue and we showed him the nine dead bodies there.

the shock on his face i think it dawned on him that whatever he had done he was taken for a ride by the instructors and there was no truth whatsoever in what they had told him. >> joint commissioner, the mumbai chief of police, has been moved from his post and given responsibility for police housing. 170 people died in the attack on mumbai. many were muslims, including 12-year-old afroz.

>> with more than 2,000 offices in towns and villages, lashkar-e-taiba, the army of the righteous, is deeply embedded in pakistani society.

it remains close to its backers within the pakistani intelligence services. pakistan has an arsenal of nuclear warheads and is one of america's key allies. during the attack, lashkar-e-taiba controller had briefed one of the mumbai gunmen on what to say when the media called. >> we have just been warned by

the terrorists that the main film is yet to come. the horror we have seen is simply the trailer. how worried should we be? let me give you some background. the group responsible for these attacks, lashkar-e-taiba, was created to wage war in kashmir, the territory that has been under dispute with india and pakistan since 1947. lashkar was supported by the pakistani military. whilst support has waned, there is little evidence that pakistan's generals are making any serious effort to shut down what has become a vast organization within their country. lashkar's stated goals go beyond kashmir to all of south asia. it pamphlets are filled with attacks on hindus and jews. like al qaeda which began with limited goals, it could be morphing into something larger and much more sinister. but terrorism is waged by individuals. we saw these young peasant boys

who had little education and no prospects in their country. they are the ones who enlist for the jihad. we have political and ideological forces on one hand and the simple despair of young men on the other. the two have combined to create a deadly mix. the only way this movie will end well is if we tackle both sides of this problem. we need to get the military and foreign policy right. we also need to help change the sense of hopelessness and culture of hate that exists in these societies. we need to help these young men you just watched embrace life rather than death.

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♪ in september 2013, al shabaab, an al qaeda-linked terrorist group from somalia,

attacked a shopping mall in neighboring kenya. more than 100 security cameras recorded the attack, which left 71 people dead. some of the footage was destroyed by fire, but much of it survives, and it documents the attack in stark detail. but it also reveals something else, the courage and resilience by which so many ordinary civilians survived mass murder in a crowded shopping mall.

>> it was one place where you meet people of different cultures, different tribes, different religions, different anything. just all special things. >> at the front of the mall overlooking the street were three busy restaurants. urban burger, tapas, and art cafe. >> it has the best in nairobi. it was a very up market. it's a place where prominent people come. >> at the back of the mall was a giant supermarket on two floors. >> it was the premiere supermarket in nairobi. it had an escalator. it was a huge thing for kenya to have an escalator inside a supermarket.

and they sold everything you might need, and that was always its tag line, all under one roof. >> we would be there two or three times during the week. it's more than just a mall to buy, you know, extra stuff. it was really part of our lives. >> that saturday was really a normal saturday, like any other saturday. i went with my kids, my daughter, emily, who's 6 years old, and my son, eliot, who's 4. i was quite excited, because i was doing a big shop and i tried to do all my shopping at the local supermarket, but i was finding stuff i don't normally find. i'm french and i was finding a drink you get in france and getting really excited about it. >> we were planning on getting as many groceries as we could. and we needed to do it relatively quickly, because i had a little baby who was 8 months old and he was hitting close to nap time. we took our time, but we were

thinking, okay, baby's going to lose it soon, he needs to get home. >> opposite the entrance, valentine kadza had set up a display table for a computer company. >> i was walking. we had a display table. we have the products. so that the customer can touch and feel. >> a few feet from valentine's display table, catherine walleten stops to make a phone call. >> the kids just wanted to hang out a bit and have some lunch. i have two boys, a 14-year-old and a 10-year-old, and three little girls, 4, 2, and 13 months. >> katherine's two sons had gone shopping the in the supermarket. >> we stopped at the drink aisle, because i wanted something to drink, so i tried calling my mom for a few minutes and i gave up and we went and stood in line. >> we were there for quite a while. i think we had probably already

been in there for about an hour. so the trolley was full and we were almost finished. and i remembered i wanted to get a bottle of wine, so i left the kids by the trolley, which because in kenya, you kind of do, because you don't have that fear of your kids getting kidnapped, you know they're quite safe. >> at 12:30, andrew was at the street entrance to the mall. >> i was just sort of passing through westgate to do a few errands, buy some packed lunch, and pick up my boy and come back home, like normal. you have tooing through security check. and i was at the door when i was being searched and my hands was raised up. >> i was just walking in front of the market when there was a loud explosion. >> bang! i realized they were searching me and i was falling down. >> a grenade went off, immediately followed by gunfire. you could see people falling on the floor.

some were diving for cover, but some were actually falling. >> when i dived down, i touched my chest and there was blood on my fingers. >> a couple had been having lunch on the terrace. >> i realized that my wife wasn't actually behind me. i saw her crawling on the ground, clearly in a lot of pain, her legs looked very bloodied. i took her and dragged her towards the back wall of the burger restaurant, so that we didn't have a direct line on to the road, assuming that it was a hit-and-run grenade attack, and thereforing with out of the sight of the road was the important thing at that point. >> tracer routes. you know, there was that flash of light as they were flying through the air. >> people are confused, they

don't know where to go, stepping on each other. that's when i saw a white lady with three children. saw them running in different directions. that's when i picked up one. >> i started to run and a kenyan woman came and grabbed one of the girls from me and we dove behind this computer display table that was there. she had portia, my 4-year-old, and was laying on top of her to protect her. >> now georgette and a friend also squeezed in under the display table. >> my friend was lowing lady and the lady was laying like that. >> it was a tight fit with the seven of us. we were kind of lying on top of each other and all scrunched up. >> as the gunfire got closer, people surged from the main mall into the supermarket. >> as we were running, people just came and started pushing me and i had to reach my arm through just to grab his hand, so i wouldn't be separated from him.

>> people were running towards the back of the store and that's when i thought, i've got to get to the kids. because it was quite chaotic. i couldn't remember exactly which till, so it took me a while to find them, and i remember screaming to try to pinpoint where they were. >> inside, a customer's cell phone recorded the gunfire getting closer. the two gunmen were moving from the street to the restaurants by the front entrance of the mall. >> i was looking at his face. he was young and he looked at me and he fired.

as i pulled my wife behind one of the counters and as i kind of collapsed on the floor, i realized i had been shot. >> 100 feet away at doorman's cafe, two little kids had been waiting for their mother. with them was a school friend, 15-year-old. >> we knew that there were people shooting from the main entrance. i could see people were running, so we headed inside. >> there was a lull as the gunmen reloaded their weapons. waiter mike cadway saw andrew wounded and went to help him. >> i think at that point, somebody came and pulled me from the doorman's. saying, stand up. >> mike rushed andrew into the supermarket, towards the loading bays, where hundreds of shoppers were trying to escape.

the gunmen now moved from the restaurants towards the supermarket. >> we were all laying as flat as we could, behind that table you know in the beginning, i cried. i was just so scared. and the kenyan lady, you know, kind of tapped me on the shoulder and said, you can't do that, you have to be strong for your girls. >> the white lady told the little girl i was holding, put your fingers in your ear and lay down and keep quiet. >> two policeman guarding a bank on the first floor spotted the terrorists and opened fire. >> i was using my rounds to cover myself. shooting so that i could deny him a chance to shoot at me. i shot him in his right leg or his knee there. he was limping, so i knew that

the guy was injured. >> undeterred, the terrorists headed on towards the supermarket and the display table where the four women and three children were hiding. >> patra kept crying. she would really scream when the shooting would start. she would just scream and scream. i had brought one bottle of milk with me, and i gave that to her and she drank it and went to sleep. i realized that i would definitely, as being an american, as being a christian, that it was much more dangerous, probably, for me. you know, i was a prime target. >> as they shot, you could hear the sound of the bullet thud into someone, the sound of the bullet going into flesh, it's like nothing you've ever heard. >> it feel like somebody's been thumped, you know, and then they

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entered nakumatt's, two more were making for the mall's upper entrance. >> that's right, it's all happening today at the rooftop of westgate. >> they headed towards the rooftop, where a children's cooking competition was taking place. >> what are you making today? >> we're making apple pudding with cream cheese delight and we're making -- >> we heard gunshots, we heard screaming. i personally felt that this is a robbery or something and these are thugs. they need a passage, so stay out of their way and everything will be okay. >> it's almost like we were being hearded like sheep. so we went to the furthest corner of the parking lot on the roof, away from the door and the ramp, and there are a lot of people stuck in there, lots of women and children from the cooking competition. >> and suddenly we just saw people falling, one after the

other. >> as they shot, you could hear the sound of the bullet thud into someone. the sound of the bullet going into flesh is like nothing you've ever heard. >> it feels like somebody's being thumped, you know? and then they just drop. >> i looked at them, when his gun was pointing at me, and he shot me. and then i realized i was shot in the stomach as well. >> i just put up my hand and i said, please let the children go. let the children go. >> the only thing he said was that we're here to kill. you killed our people in somalia. we normally don't kill women and children, but you kill ours in somalia, so we're here to take revenge. >> i started saying a prayer, which is, there's no god but

allah and mohamed is his messenger. so as soon as he heard that, the gunmen looked at me and he said, are you muslim, and i said, yes i am. by that time, my wife had come next to me. she was drenched in blood from top to top. he said, is this your woman. and i said, yes, she is. and then he said, go. >> as they ran down the ramp to safety, the gunman released some other muslims who also survived the initial attack. >> an elderly lady stood up, encouraged to see that the gunmen was releasing people. so she said, you know, i'm old, i can't kneel anymore, my knees are arthritic, i'm in a lot of pain, please let me go. and the man asked her, are you a muslim, and while the woman was thinking of the answer to give, the gunman just shot her. >> the gunfire on the rooftop caused panic amongst shoppers

trying to escape through the loading bays down moreau. >> they came running out of the store, back into nakumatt's supermarket, saying, don't go that way, they're shooting that way. so we were really stuck. we didn't know we can get out the front and thought we couldn't get out the back. >> the gunman in nakumatt's made an announcement on the supermarket's public address system. >> we're going to kill everybody. you came to our land and killed our women and children, it's our time. >> where do you hide in a supermarket? anywhere where you are, you're exposed. and i kept on thinking, why now? i can't believe this is happening while i have my baby with me. >> i though the best place to hide would be behind the meat section, behind the deli counters, if you like. >> she was laying in front of me, and next door was miriana

and then her younger brother. >> everybody was just lying down, facedown, and trying to move as little as possible. and i said, can i come and hide back here? and they said, sure. and they showed me where to come in. so i kind of ducked down, still holding my 8-month-old baby. >> the security camera footage from the meat counter was never recovered. but cameras nearby show the areas to the left and to the right. >> the occasional phone would ring, and everybody would be like, turn it off, put it on silent. sometimes i would look up and the other mothers would look at me and sort of nod to each other, kind of encouraging looks to say, it's going to be okay. >> bleeding from a shrapnel wound, andrew had taken refuge in nakumatt's furniture storeroom. >> i'm starting to feel dizzy, i'm starting to feel nervous. i'm now starting to think, oh,

this could be the end of ourselves, you know? i don't know whether we would be out at all. i'm bleeding and i'm starting to fear now. and i'm thinking, this is the end now. they ushered me into a room where they administered first aid. >> he told me that he's thirsty. he wants water. and i told him to stay put and i would go look for water and i would bring it to you. >> as mike went downstairs to fetch water for andrew, the power went out. that's when one of them saw me and shot me. and i was screaming and something hit me like shut up or they might be coming and looking for you. so i kept watch and i started running. >> the minute he got to us, he collapsed. he fell down. >> to be honest, i've watched enough movies to know what to do.

when someone is shot and bleeding, you apply pressure. at least to stop the bleeding. i was a little bit scared that he might succumb to his wounds, but i didn't let that distract me from doing my best. >> it's not enough. it nearly saved my life. >> outside the mall, there is still no sign of a rescue operation. it was 45 minutes since the attack had begun. >> it felt endless. it felt like no one was coming for us and i was going to die there. the little boy next to me, screaming in agony. he'd been shot and he was screaming, they shot my mother, why did this have to happen? why did they do this? screaming and screaming. and i said "come to class, let's start walking together" and i said "and i bet you money you'll be able to do that senior walk".

that day i said "ok it's me and you girl, me and you!" i said "if you need to stop, there's a bench we'll just hang out in the shade." she said "absolutely not! we are going to finish this race!" and we were the last ones in, but you know what? we finished the race. and she goes "desiree, i'll never quit walking. ever" plan well and enjoy life... ♪ or, as we say at unitedhealthcare insurance company, go long. of course, how you plan is up to you. take healthcare. make sure you're covered for more than what just medicare pays... consider an aarp medicare supplement insurance plan insured by unitedhhcare insurance company... the only medicare supplement plans that carry the aarp name, and the ones that millions of people trust year after year. it's about having the coverage you need... plan well. enjoy life. go long.

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as the lights came back on, the first pair of gunmen headed for the meat counter, where 20 people were hiding. >> i told the lady that someone was coming, i could see the reflection of someone coming. >> she was shaking saying, they're coming, they're coming, and i was like, shh, thinking they would walk past, but they came straight to where we were and very deliberately, they shot

everybody around us. i never looked up, i never saw anything, but it was just the sound of just -- >> they say now it is your time. we have come for you. you know, as they were shooting, children were screaming, as they were shooting. >> i just felt some pressure. i didn't really feel any pain. but when the person walked away, i looked and could see that i was shot. >> it was a really strange physical force. and i found out later that i was shot in the -- in my left leg, it entered in my left leg and came out by my right hip. my main concern was to make sure my children didn't see anything. it was a lot of blood and a lot of anguish on people's faces as they lay there dying.

>> 200 feet away, katherine and her three daughters were still hiding under the display table. >> i was worried that my girls, you know, if they were to get shot, that i would have to lay there and watch them die or if i were to get shot, they would have to lay there and watch me die, and i didn't want them to have to go through that. >> there was a doorway of nakumatt's. and i asked him, what's going on? and he told me, lie down. that's what he told me. because from there, he could see the other direction that i could not see. >> the second pair of gunmen came down from the rooftop and shot anyone they found.

>> he was beeping, beeping. why did he think of hiding in the elephant? anyone could see you. i'll never understand, for the rest of my life. i'll always remember that guy. >> inside nakumatt's, the four gunmen regrouped. they had murdered several dozen people so far. outside the mall, there was still no sign of a rescue

operation. it was 45 minutes since the attack had begun. >> i got the call and they said, don't go to westgate, there's a robbery and they're killing people. >> veteran war photographer of reuters news agency shot rapid bursts of pictures as he moved past the terrorists' car and found the victims of the first few minutes of the attack. >> he was coming out of one of the barracks. it was very real seeing those people, the music you could hear in the elevators, you know. >> a handful of police had arrived, but the sound of heavy gunfire had kept them out of the mall. amber lay behind the meat counter with her children, bleeding from a bullet through the pelvis. >> it felt endless. it felt like no one was coming for us i