he's holding some tissue in his mouth to stop the bleeding. and he started -- you know, he's walking now a little bit more -- he looks almost like intoxicated. and then at the front of the plane, he ends up collapsing. so we were suspecting that maybe they sedated him in the back to kind of calm him down and get him to go forward. because other than that, there's no reason for him to collapse. >> oh, my gosh. so, john, i mean, having lived through all of this, who do you blame here for this ugly scene? >> well, blame -- blame is hard, but all united had to do was try to convince some passengers, and it wouldn't have taken much more convincing to get some folks to leave that plane. but after the first offer was made, the united employee left and it escalated. she chose people who were going to be taken off the plane. no one was talked to personally.

had she just come and talked to people, had they just tried some diplomacy, none of this had to take place. >> overbooking is not unusual, but it usually is resolved before you get on the plane and wind up taking off. that made this a little bit unusual. but jayse, what was it like after all of this? what was that flight like? like, once all this drama finished? >> well, i mean, there was some chatter going on afterwards, just about what happened, trying to process it. but after maybe 30 minutes or so -- it was only a 50-minute flight. they turned off the lights, the united -- the lights went off, so everybody was tired and things just got quiet from then on out. >> i want to read the statement from the united airlines ceo about all of this. because he -- here's the one -- and the e-mail that he sent to employees. he says that that man, he says he was approached a few more

times after that offer to leave, to gain his compliance to come off the aircraft. and each time he refused and became more and more disruptive and belligerent. first of all, is that what you both saw? did the passenger become more and more belligerent? >> i don't remember multiple times. i remember her coming on the airplane, offering everyone, then coming on the airplane and telling him he had to leave. there was an altercation at that point, a verbal altercation, where he said, you're racially profiling me. why do i have to get off this plane. i'm a doctor, i have to go to work tomorrow. i have patients to see. and there was no negotiation that i saw or i heard or that i experienced. and that was it. then the police came on. and once the police were on, there was no -- there was no discussion. it was, you're getting off the plane. and they said, we'll sort it out when we get on the tarmac, on the runway, or out of the plane,

but everybody knew as soon as he was off the plane, it was done. >> and so very quickly, will either of you ever fly united airlines again? >> it's such a hard question -- >> we were just talking about that. >> -- to answer. how do you answer that? >> yes or no, would be one option on how to answer. >> i would think twice about it, three times about it, yeah. if there's an alternative, i'm taking the alternative. >> yeah. >> well, i've got to tell you, we've seen a lot of crazy things happening when it comes to airplanes, but this one i think is in its own category. john, jayse, sorry you had to relive this, but thank you for telling this morning. >> we appreciate you being here. all right, we have a lot of breaking news on the international front this morning. let's get after it. the russian government, they have aligned themselves with an

unreliable partner in blad wlas ass assad. >> this was always going to be a controversial visit for rex tillerson. >> this is tillerson's chance to really lay out where they want to go. >> i don't want to be the president of the world. i'm the president of the united states. >> if you gas a baby, if you put a barrel bomb in to innocent people, you will see a response. >> military action in response to barrel bombs could signal a dramatic escalation. >> we called out russia, put iran on notice, and we have told syria, this is a president that is not afraid to act. >> our policy differences need to be behind closed doors. >> we cannot have this strategic confusion coming out of the white house. >> announcer: this is "new day" with chris cuomo and allison camarata. >> good morning to you, back to your "new day." secretary of state rex tillerson right now on his way to moscow. tensions between the u.s. and russia are literally reaching a boiling point. tillerson calling out russia for its support of syria's brutal addidictator and defending u.s.

missile strikes in syria. >> this is a big test today for america's top diplomat on the world stage. how will russian president putin respond to any u.s. demands? it is a critical day of diplomacy on this, the 82nd day of the trump administration. let's begin our coverage with nic robertson, live from the g-7 summit in italy. nic? >> reporter: yeah, good morning, alisyn. there's consensus here that there is a window of opportunity for president putin to back away from his support of president bashar al assad in syria. what secretary tillerson heard today from the italian foreign minister was that there's support from the allies who were here, for the strike against syria last week. that there's support for existing sanctions against russia, but there wasn't consensus and support to have new sanctions put on russia. the italian foreign minister indicating that he thought that that would box russia in, better not to put that kind of pressure on ahead of secretary

tillerson's visit. better to have russia fully engaged in a political process, a political dialogue. secretary tillerson very clear that he feels that putin has a choice now. either you stay engaged with assad and iran and hezbollah or you cross the table and join the u.s. allies. he also said that right now, russia has so far anry gaited on agreements. >> it's clear russia has failed to uphold the agreements that have been entered into under multiple u.n. security resolutions. it's unclear whether russia failed to take this obligation seriously or russia has been incompetent, but this distinction doesn't much matter to the dead. >> reporter: but if you look at the broad, bigger picture here right now, the impression that's created among the allies here is that the united states, the trump administration, has caught up politically with the obama administration in wanting assad

transitioning out of power. however, what tillerson thinks into moscow is the fact that this administration is willing to use some military force to back up where it wants to go diplomatly. alisyn? >> nic, thank you very much for all of that reporting. trump administration officials are sending several different messages about when and why president trump would act again against bashar al assad. cnn's joe johns is l'ouvive at white house with more on that. hi, joe. >> hi, alisyn. the administration is certainly applying pressure to russia, but other than that, the president has been pretty clear that he does not want to telegraph his intentions as to syria. nonetheless, in the big picture, when you look at everything, the united states has been sending a lot of mixed messages in the region. >> if you gas a baby. if you put a barrel bomb in to innocent people, i think you can -- you will see a response

from this president. >> reporter: white house press secretary sean spicer telling reporters that another chemical attack or use of barrel bombs could result in more missile strikes. >> when you watch babies and children being gassed and suffer under barrel bombs, you are instantaneously moved to action. >> reporter: this would mark a dramatic escalation of u.s. action, considering that assad's regime has dropped 495 barrel bombs last month alone, according to the syrian network for human rights. hours later, the white house walking back this apparent red line, saying spicer meant to signal that the president is never going to rule anything out. further muddying the waters, this interventionist comment from secretary of state rex tillerson at the g-7 summit in italy. >> and we re-dedicate ourselves the to holding to account any and all who commit crimes against the innocents anywhere in the world. >> reporter: very different from

trump tea trump's america-first vision. >> we're not going to become the world's policeman running around the world. >> reporter: the trump administration's stance towards astsad also remains up clear. >> i can't imagine a stable and peaceful syria where bashar al assad is in power. >> reporter: spicer seemingly taking the position stated by u.n. ambassador nikki haley on sunday. >> regime change is something that we think is going to happen. it's going to be hard to see a government that's peaceful and stable with assad. >> reporter: which was the opposite of statements from secretary tillerson. >> once we can eliminate the battle against isis, conclude that, and it is going quite well, then we hope to turn our attention to achieving cease-fire agreements between the regime and opposition forces. >> reporter: i think they're still searching, frankly, for a policy and for a strategy. >> reporter: meantime, syrian war planes are back in the sky, taking off from the air base, hit by the u.s. with dozens of cruise missiles.

the pentagon claims the strikes caused 20% of syria's operational aircraft to be destroyed. but two senior military officials tell cnn it was 20 planes, not 20%. to clear up any questions, the president has asked the pentagon for a full assessment of the bombing run on friday. military issues will continue to be on the president's plate today. he's expected to meet with his national security adviser and then dinner with some top military officials this evening. chris? >> it's very interesting. joe johns, we have the g-7 going on in italy, dominated by discussion about syria and what to do. we have the secretary of state in the air right now, on his way to moscow. syria, obviously, on the plate. the president tweeting this morning, twice in the last ten minutes, both about north korea and china. no mention of syria. why? let's get a man who has some good perspective on this and so much more. michael cohen, personal attorney

to president trump and now national deputy chairman of the republican national committee's finance committee. it's a lot of committees. >> a lot of committees. >> all right. congratulations on the new gig. we'll talk about it. let's talk about the state of play going on with international affairs. the first question is, the president always says, i am my best advocate. i want to speak directly to the american people about what matters. why so quiet on syria? >> i think right now, he's evaluating what's going on. hes will be to a lot of people. he formulates, like any intelligent person would do, he formulates an answer, and that's going to be the route that he's going to take. i think president trump sent a very clear message to syria. he is not president obama. he will not sit back. he will not watch the atrocities that are taking place there. and as the president of the united states of america, a compassionate man, he's going to act. >> does he -- how does he feel, or his take about mcmaster,

hailey, tillerson, spicer all saying different things. it reads as mixed messaging. >> they should be on the same message and they should be on president trump's message. maybe they do have to get together and they have to come up with a unified statement, but it doesn't matter. the president has his own agenda. the president is going to do what the president feels is right for hill, for the country, for the people that he's trying to protect. >> what's your gut on what that is? because such a big part of the campaign, all the way up until last week. we have to remember that. until last week it was, hey, leave that world's policeman thing to a bygone era. the syrians should deal with assad. >> but when we were watching here on cnn or any of the other stations, the syrian refugees that were leaving, they weren't the young, they weren't the aged, they weren't women. they were all these 19 to

25-year-old men that when they were walking to these makeshift homes in germany, that they put up for them, it looked like a military -- >> but those were selective videos that some people were putting out. the numbers tell a different story. women and children are at the top of the list. yes, you have young men. but those refugees are the same people that the president is saying he cares so much about. >> you certainly remember those visions of the men -- >> yeah, the question is, why were people picking those videos? was it misleading? the data would say yes. >> maybe it wasn't misleading. maybe it was more of the reality -- >> no, but the numbers, michael, say it's not the reality. >> again, i don't want to start talking about numbers. numbers have not proven to suit me well. >> l yeyeah, i know. >> especially on this station. >> but the facts are the facts, right? women and children are the main threats there. the u.n. says you have 5 million refugees who are now outside of syria. the president had been very strong saying, i'm sending those people back. it is okay to have a change of heart in politics. >> absolutely. >> to see that a position was wrong or you were motivating the

wrong sympathies. but you've got to own it and you've got to be clear and you've got to lead. right now, we don't know what the president thinks about syria. >> what the president has done with syria is he's sent a message. he's strong, he's swift, he's decisive, and he is going to protect the innocent from these type of atrocities. >> every time? >> that's the type of person that he is. >> every time? as rex tillerson said, painful in its eloquence, barrel bomb, chemical, whatever the munition, doesn't matter to the dead. if you want to take that position, it's a legitimate position to take, but you've got to take it over time. >> i'm not so sure everything has to be either all or nothing. there's degrees. and the president will pick and choose the ones that he feels are in line with his thought process. >> what does that tell the people on the ground the there? only protect your lives sometimes? >> no. what i believe the president

will do is i believe that the president will ultimately address the country. he's not shy of the media, he's not shy of television. and i think what he will do is he will discuss his thoughts ultimately and i do agree with you, though. everyone needs to get onboard with the president's medical. whether it's tillerson or spicer or whoever, they need to get on the president's message, because the american people want to hear a unified message. >> they elected him? in that whole group, he's the only one who got votes. >> and he is the one who will ultimately make the decision. a smart man will go ahead and listen to many different people. and he will then take that information, digest it, and use it in order to make the best case for what he wants to effectua effectuate. and that's president trump. he's a smart man, he's a decisive man, he's a swift-acting individual, but he's also willing to will be to people. >> the process, though, is frustrating the intentions,

right? usually, it's, let's get in a room, let's talk. i'll make the decision. i go out, we're all on the same page. here, that's not happening. it leads to a critical question. tillerson is getting off that plane, going to russia, sitting with his opposite. what's the message? >> the message has to be the president's message. >> which is? >> always. the president will probably come out and make that message -- >> but i'm saying they're meeting now, michael, and we haven't heard from the president. you're assuming tillerson talks to a president in a way he doesn't talk to the rest of us -- >> and he will be or he should definitely be on-message with the president. >> theis there regret for the president having been so quiet and so forgiving of russia up until now. because now even by their own reckoning, this is the worst since the cold war in terms of their perception of tension. he had been very forgiving. he was very slow to want to condemn putin on any level. now look where we are. >> why is that bad? at least there's a relationship that's been started between the president and president putin.

now he can actually reach out to him and have a conversation with him that's not already predicated on tension, right? the president will get done what he needs to get done. you know, when he made the four promises at the inauguration, he wants to make america safe again, he wants to make america strong again, he wants to make america proud again. and ultimately, he wants to make america great again. that's why he's going to put 50 plus billion dollars back into our military. why the economy, he's going to grow it, where it's at greater than the 2% that we need. he's going to put money back into people's pockets. this is going to give america a lot of pride. americans will be proud, we're going to be economically strong. but one thing donald trump is, he's a compassionate man. i have been saying that to you since the day that he made the announcement. the media has him wrong. he's a compassionate man. and he understands so much more than the media wants to give him

credit for. and he will ultimately, and i've said this so many times, he will ultimately go down in history as the greatest president. >> you get judged for what you do and for what you say. and as that goes on, so do the roles of history. we're seeing it play out in realtime right now. the question is, why the mixed messaging? why the frustration? one of the suggestions is, chaos in the white house. kushner versus bannon. the president doesn't know which way to have his head settled. do i stay with my base? stay out of interventionism? stay with what i said about syrian refugees. or do i go with kushner and the presumption is that he and ivanka, eric trump in an interview said, my sister probably helped convince the president to bomb syria because she's a mother. is his head this divided between these two people? >> okay. first of all, again, the president already knows what he wants to do, instinctively. but before he acts, he does what

any intelligent individual does. you take in information, absorb it and ingest it and then come up with your plan. whether ivanka's statements or jared's statements or bannon's or priebus' or anybody's statements to him are heard, he will take the parts that he wants and he will ultimately decide what he wants to do. >> do you think he looked at jared and bannon and said, work it out? >> okay. if you look to see what the media is doing, everything today is based off of unnamed sources. to me, unnamed means uncredible. i don't know who's leaking the information, if there's a leak at all! it doesn't -- to me, it doesn't make any sense. there's -- is there fighting between jared and bannon and bannon and priebus and this one and that one? probably. probably. and it's not fighting the way that the media wants to portray it. it's a difference of opinion. that's all that it is. they have different views. do you think the president didn't know that there were different views when he asked

sean spicer or when he asked, reince priebus to be his chief of staff or jared to come in as an adviser or bannon? they all started with varying views. and these views were different months ago and years ago. that's, again, an intelligent man. you take different views from people. if everybody had the identical view, you really wouldn't need anybody. >> so you're saying it's not existenti existential, nobody's on their way out? >> nobody's on their way out, and if somebody is on their way out, the only way you'll know is the president will tell you they're on their way out. >> so you left the trump organization. you're the personal attorney for mr. trump. and now you changed party. michael cohen was a registered democrat. >> i've said it on every show i've been on with you, i think all hundred -- >> so now you've changed. why? >> yes. >> i was asked by steve wynn, the finance chair of the rnc, i've gotten the chance to spend

time with him and his wife and they're really amazing people, and together with guys like lou degioia and also eliot brody, we're going to raise about $150 million a year over the next four years. >> ambitious? >> we're on path for it. what did i start, 30 days ago? i'm already in excess of $2.5 million. and that's in between doing everything else that i'm doing. i also created a strategic alliance with squire patton boggs, where my office is at, both here in d.c. and also in london. i have my dedicated offices and representing a handful of individuals, some companies on the outside. but it gives me the opportunity to raise a substantial amount of money for the rnc finance committee, for what? for the mid-term elections. and ultimately the 2020 re-elections. >> we'll see what the numbers are in the filings. good luck to you. >> can i ask you for a donation?

>> you can ask. the answer is no. the last brash new yorker who changed from democrat to republican is now sitting in the white house, so we'll keep an eye on you. michael cohen, thank you very much. >> appreciate it. >> alisyn? up next, we have a fascinating segment. it's the book that inspired the vision of white house chief strategist steve bannon. we have it will author of "the fourth turning" with us now. he's going to tell us why steve bannon thinks the u.s. is facing an imminent catastrophe. alright, and before that? you mean after that? no, i'm talking before that. do you have things you want to do before you retire? oh yeah sure... ok, like what? but i thought we were supposed to be talking about investing for retirement? we're absolutely doing that. but there's no law you can't make the most of today. what do you want to do? i'd really like to run with the bulls. wow. yea. hope you're fast. i am. get a portfolio that works for you now and as your needs change. investment management services from td ameritrade. it delivers a whole mouth clean with a less intense taste. zero alcohol™.

so it has the bad breath germ-killing power of this... [rock music] with the lighter feel... of this. [classical music] for a whole mouth clean with a less intense taste... ahhh. try listerine® zero alcohol™. also try listerine® pocketpaks for fresh breath on the go. just checking my free credit score at credit karma. what the? you're welcome. i just helped you dodge a bullet. but i was just checking my... shhhhh... don't you know that checking your credit score lowers it. just be cool. actually, checking your credit score with credit karma doesn't affect it at all. are you sure? positive. huh, so i guess i could just check my credit score then. oh! check out credit karma today. credit karma. give yourself some credit. sorry about that.

incr...think it wouldotection in a pwork, but it does.dn't... it's called always discreet for bladder leaks, the super... ...absorbent core turns liquid to gel. i know i'm wearing it but no one else will. always discreet for bladder leaks. then you're a couple.

think of all you'll share... like snoring. does your bed do that? the dual adjustability of a sleep number bed allows you each to choose the firmness and comfort you want. so every couple can get the best sleep ever. does your bed do that? for a limited time find clearance prices on the cse bed. now only $1399 - save $500. only at a sleep number store or sleepnumber.com

so, it's the book that is said to have inspired white house chief strategist steve bannon's world view. the book is called "the fourth turning" and it lays out a history that america goes through these 80-year cycles of prosperity and catastrophe and if the cycle holds, we're due for catastrophe. neil howe is the author of that book and a manage iing editor a joins us now. thanks for being here. >> thanks to be here, melissa. >> alisyn. >> alisyn. >> i'll put that aside. >> okay. >> look, critics have taken some issue with the premise of your book, but let me put it up for people that you say that there are these sort of 80-year cycles. here are the crisis periods as you lay it out in your book. 1767, there was the american revolution. 80 years later, 1843, the civil war. 80 years later, the great depression, world war ii.

80 years later, 2005, we see the great recession or at least ones the cusp of it and in the middle of the war on terror. obviously, you know, critics say that you left out a few important historical moments and vietnam could have been in there, kennedy assassination, but it doesn't fit the 80-year premise. let's put that aside for the moment. the real point is that steve bannon, the white house chief strategist to donald trump was quite inspired by your book. and in fact, worked with you on a documentary about the book called "generation zero." so tell us about steve bannon, working with him, and what you see as his world view. >> well, i think that he saw certain things in our book, and i should, you know, haussten to add that we look at other societies, too, not just america. but we think that this pattern of a, you know, long cycle has

been identified by going back to alan turnby as an identifying feature of modern societies. and other aspects of it, too. you know, roughly halfway in between these periods of kind of outer civic world crisis, we have the greaeeat awakenings of american history where we re-shape the inner world of culture and values and religion -- >> right, but we're headed for a cataclysm. is that the thinking? >> if you want to call the great depressioned and world war ii a cataclysm, it also solved a great deal of problems around the world. >> i'm glad you said. because what we understand to be steve bannon's world view, but you know him better, is that there's a certain burn it down quality, let it blow up quality so something better can come of it. go ahead. >> i don't think it's just steve bannon. i think it's the american electorate. we have a rising share of americans who have absolutely no trust in the system. they're losing faith that their kids are going to be better off

than they are. our economy is losing its business dynamism. there's a great deal of uncertainty about the basic underpinnings of our institution, so a lot of americans voted for a wrecking ball and pretty much admitted that. if you look at the exit polls, many of them just said, it's time to put in place anyone, even a guy i don't particularly like very much, who can kind of tear some stuff down so we can start building over again. >> yes, but, you know, look, let me just say that there are other catalysts for change, other than catastrophe. but it's interesting, if that is steve bannon's world view, than it feels as though, is he has n hastening the catastrophe so the, you know, sort of flower can emerge from the scorched earth? >> no, i think you're distorting the outlook. to be aware of the rhythms of history, to be aware of the mood of the times we're in is simply

to aware of the possibilities that kpexist. it doesn't necessarily mean you have to hasten it. you know the difference between winter and spring or daylight and nighttime. it constrains you and it presents you with a certain set of options you wouldn't have in another time. >> but tell us about your impression of him. you did work with him. so what was his world view and what was your impression of how he operates? >> he's an interesting guy. i have not been, you know, just to make clear, i don't really know what he's doing now. i don't really know what decision making he's kind of considering or how he sees the future at the moment. i do know that he's very much focused on entertainment and culture. he has more of an aesthetic or artistic way of looking at the world. he really spent a lot of time in sort of the entertainment

industry, really looking at changing cultural trends. i don't think he's primarily motivated as so many in washington are, by political philosophy or even by religion. >> and what do you think his influence has been on president trump? >> i have no idea. i think it's very clear that he has his -- his outlook has been expressed, i think in the inaugural address, to some extent, in the joint session to congress. i think that clearly had elements -- in other words, when trump tries to put forth his world view in its broadest and kind of deepest way, i think that's when you see steve bannon most clearly. i think when trump is trying to repeal and replace or cutting back on dodd/frank is when you probably see the least of steve bannon. >> neil howe, the book again is "the fourth turning" fascinating

premise and read. thanks so much for sharing it with us. >> thank you, alisyn. >> have you seen the united airline passenger nightmare? it is killing social media this morning. that man screaming is a doctor. this started as an overbooked flight situation. how did this happen? next.

but there's so much more to it. here's how benefiber® works. inside us are trillions of good microflora that support digestive health. the prebiotic fiber in benefiber® nourishes them... and what helps them, helps you. clear, taste-free, benefiber®. won't replace the full value of your totaled new car. the guy says you picked the wrong insurance plan. no, i picked the wrong insurance company.

with liberty mutual new car replacement™, you won't have to worry about replacing your car because you'll get the full value back including depreciation. switch and you could save $509 on auto insurance. call for a free quote today. liberty stands with you™. liberty mutual insurance.

if you are just waking up, you're going to be hearing about this today. this is a man being forcibly removed from a flight, not a terror situation, this was about the airline needing seats for their own staff. this is a united flight. an investigation is underway. one of the officers who ended up coming on the plane and dragging that guy off is on desk duty pending the investigation. let's take you through it. early start anchor christine romans and cnn and aviation analyst and former inspector general of the department of

transportation, mary skoochiavo. ever see anything like this? not a terror situation. this is about wanting the seats for their own staff or crew that needed to get to another flight. >> unfortunately, i have. not as bad. i haven't seen it where the passenger was actually assaulted and battered, but this happens all the time and i bet i get a call at least once a week for someone that has been ejected from a plane for crew because of bad planning on the party of the airline. >> but the assault matters. i'm sure they get sticky situations, but to drag this guy out battered off a plane, who do you blame? >> united. and this is not a true overbooking. and they complied with none of the federal aviation regularati regularatiregulatio regulations. this guy was entitled to be presented with a piece of paper that explains his rights and the criteria that the airline used to select him. none of that occurred here. he was entitled to -- and anyone booted from planes is entitled

to demand a cash or check on the spot. and these are just the minimums. >> mary, just to be clear, if he's presented with that piece of paper that spells out his rights and he says, i'm not going to give up my seat. if he's presented with the money or a voucher and says, no, i have to get home for whatever reason, it's vitally important, then can they drag you from your seat? >> yes, it seiays it on the pie of paper. they roll it up and start to beat you. >> if rules are, if they complied with all the federal regulations, yes, they can remove you from the plane. but this was not a true denied boarding. this was not an overbooking or denied boarding situation. they were already on the plane. the federal regulations don't say you can deny -- you know, you can drag them from the plane. and so, yes, if they order you from the plane, they can remove you, but they can't beat you up and batter you. this was a mistake. also, the security officers -- >> this was a mistake by any definition. but what i'm saying is, there is -- you have the right to -- and then you have -- is it right to? and that takes you to corporate

policy. and i know these weren't united staffers that did this, but it was under their direction. what's the company have to say? >> the company says, our employees followed established procedure. and i say, then you should have some other procedures in case you have a diplomatic situation like this that needs to be handled a little bit more diplomatically. >> i missed that on the flight card they give you. >> it's an important distinction that mary makes. this wasn't a true overbooked flight. this was a flight that was full. they were in their seats, they had paid for their seats, and they needed four crew members, four crews members that had to get to louisville. and the company decided that the most important way to -- the best way to fix this with the least impact to everyone was to take four people off that flight and put the crew members on. it's a logistics problem of the company. the company had a logistics problem and they took these four paying passengers off to resolve it. a lot of the things we've heard from a lot of the passengers, if they had just offered more money. or if they had just been a little more -- they came in one time, maybe two times and said, we need four passengers, we're

not leaving here until four passengers come off -- >> open their pockets! how about that? $800, as we all know, doesn't go far if you're going to fly. why didn't they open their pockets? >> i don't know why. the problem for a lot of these passengers, this was the last flight out on sunday night. the flight was later in the afternoon on monday. these people did not want to leave that flight. >> of course! >> united should have handled it more diplomatically in my view. >> or diplomat ically. >> the stock is going to get hit today by 6%. shareholders are worried this is going to be a problem for the bottom line of this company because this is such a pr blow. >> here's how a lot of people are feeling today about united. jimmy kimmel put together what he think should be their new ad. watch this. >> we're united airlines. you do what we say, when we say, and there won't be a problem.

capiche. we say you fly, you fly. if not, tough [ bleep ]. give us a problem and we'll drag your ass off the plane. and if you resist, we'll beat you so badly that you'll be using your own face as a flotation device. united airlines. [ bleep ] you. >> okay, mary, obviously, that's funny and they're making light of it, but that's how people feel today. >> that is how people feel. and united and also american, they usually end up on the most disliked carriers in america on almost every list all the time. but the important thing for people to remember is they do have rights and the reason that united didn't open its pocketbook is ridiculous, because if you're denied boarding legitimately, they can owe up to $5,000, because now they have to pay for delayed bag ifs they don't take your bags off, your flight coupon up to

$1,350, so they were just being cheap. and they should pay for it. and i don't know, people have short memories, but it should affect the company. >> well, that man's dignity mattered more than anything else that united was weighing against it and they're paying the price now. mary, thank you. christine, appreciate it. big news this morning, u.s. secretary of state rex tillerson minutes away from landing in moscow after calling out russia for its support of assad's regime. >> vladimir putin is speaking right now. fareed zakaria with the bottom line, straight ahead. umm... you wouldn't want your painter to quit part way, i think you missed a spot. so when it comes to pain relievers, why put up with just part of a day? aleve, live whole not part. you want this color over the whole house?

what makesheart healthysalad the becalifornia walnuts.r? the best simple veggie dish ever? heart healthy california walnuts. the best simple dinner ever? heart healthy california walnuts. great tasting, heart healthy california walnuts. so simple. get the recipes at walnuts.org.

we believe in food that's anaturally beautiful,, fresh and nutritious. so there are no artificial colors, no artificial flavors, no artificial preservatives in any of the food we sell. we believe in real food. whole foods market.

♪ to err is human. to anticipate is lexus. experience the lexus rx with advanced safety standard.

experience amazing. time for the five things to know for your "new day." secretary of state rex tillerson condemning russia over support of the assad regime in syria ahead of his big meeting. >> the white house sending mixed messages on trump's evolving stance on syria. united airlines has some 'splaining to do after video emerges of this passenger being dragged from his seat on a flight from chicago to louisville. one aviation security officer is on leave, pending an investigation of how they handled this incident. hundreds of people turning out for a vigil in san bernardino last night after a man walked into an elementary school and killed after shooting his estranged wife to death. two students also shot, one fatally.

and the u.s., mexico, and canada joining together in a first of its kind every to co-host the world cup, hoping the partnership will give them a leg up on the competition. >> those are the five things to know for your "new day." if you want to know some more, here's a look at some extra headlines. ♪ >> when your equipment doesn't . okay, coming up, russian president vladimir putin just talking. he says the united states military strikes in syria, he's talking about those and what he

believes are behind them. all of this before the meeting with rex tillerson. so we'll have the bottom line, coming up for you, next. (deep breath) ♪ (phone ringing) they'll call back. no one knows your ford better than ford and ford service. right now, during the big tire event, get a $140 rebate by mail, on four select tires. ♪

why are you checking i want to see if it changed. credit scores don't change that much do they? really? i'll take it! sir, your credit... is great, right? when was the last time you checked? yeah, i better check my credit score. here, try credit karma. it's free. alright, no more surprises. credit karma. give yourself some credit.

we do have some breaking news. the russian president, president putin, making a very bold and unsubstantiated claim moments ago that the u.s. is preparing to strike damascus and then blame assad's regime. he said some other things, too, that we'll talk about. all of this comes minutes before

secretary of state rex tillerson is due to land in moscow to meet his russian counterpart. let's get the bottom line with the host of cnn's "fareed zakaria gps," so, fareed, let's start there. this coming from the fake news factory known as the kremlin. that the u.s. would ever bomb the suburbs of damascus and blame the assad regime. that's how russia is trying to spin this. >> well, what it shows is that the strikes that the united states did have permanently put to bed the idea that there could be some kind of great and russia is now treating the trump administration pretty much the same way it treated the obama administration. so there were a lot of people on the left who thought the strike was all phony, that putin was warned. i think everything we're seeing suggesting that the russians and the americans are now, you know, diametrically opposed, there's

no love lost, and this is going to be a very confrontational meeting. and after the meeting between tillerson and lavrov, the russian foreign minister, the foreign minister of russia, syria, and iran are going to get together. so, they are now -- those three countries, syria, iran, and russia are now fully in -- you know, they are locked into a very tight alliance. >> we're seeing in realtime the answer to the question of why don't you placate russia. we just had one of trump's advisers on saying, what's wrong with trying to start from a positive place? this is what's wrong with it. you ignore, you power. he said the claims about the chemical strike in syria by the united states reminds hum of the wmd claims that were made in iraq. now, not only are we being told that we have good intel this time, we can do a whole show about what went wrong with the yellow cake analysis. it wasn't about bad intel, it

was about manipulation of intel for political purposes. what are the messages? >> the first is, it reminds us and i hope it reminds the trump administration why u.s. officials and the president of the united states in particular, should not trash talk american intelligence. you lend credence to claims by people like putin that the united states government has to rely on its intelligence and silt to the rest of the world. >> this was exactly the concern when trump came out, trashing the intel community because he didn't like their conclusions about russia. now look where we are. >> but the broader point, chris, is probably, we -- i think americans often think of foreign policy as a branch of psychotherapy. that if only the two sides got together, the two guys would get to know each other. russia and the united states have permanent interests, particularly in the middle east, that are diametrically opposed. this has been true for decades. it was true when the old soviet union was backing the old assad regime. it is true today. of course, we should try to work

things out. of course, you don't want to have a very hostile or conflictual relationship. but the idea that we're all going to be able to join hands and sing kumbaya because trump admired putin as a tough guy, it missed the reality of this geopolitical reality which is on ukraine, in the middle east, with on syria, the united states and the soviet union see things differently. and it's not just geopolitics, of course, it is also ideals. the united states cannot support a regime like the assad regime. it cannot support this kind of massacre. the russians have been very comfortable, whether it's in chechnya or the middle east with a lot of brutality. >> i hear something additional in what president putin just said. when he says, oh, this strike about supposedly over chemical weapons attack reminds me of the u.s. getting it wrong on weapons of mass destruction. that is directly to president trump. because president trump has often taken issues about the intelligence of weapons of mass

destruction. he just spoke the president's language to get him to poke at president trump. >> putin is very clever. if you look at the way he looks at the world, it is not unintelligent. it is very, very smart. it is just a very russian point of view. and you keep that in mind, when the united states is confronting putin, it's not that he's evil within it's just, he has different interests, we have different interests. >> we are seeing that the white house right now is reaping what it has sewn with russia. where do we go from here? it's going to be answer today. a huge meeting. fareed, thank you very much. >> great to talk to you. there's breaking news to catch up on right now. "cnn newsroom" with poppy harlow and john berman after the break. , and zero calories. all the partners agree? even iced tea? especially iced tea. goodbye, sugar. hello, new splenda naturals.

thithis is the new new york.e? think again. we are building new airports all across the state. new roads and bridges. new mass transit. new business friendly environment. new lower taxes. and new university partnerships to grow the businesses of tomorrow today. learn more at esd.ny.gov

we're out ink,nk!

not ink. printing doesn't have to be painful. now, during "hp savings month" at staples, get up to $180 off hp printers. to russia, but no love here. america's top diplomat heads to moscow as tensions over syria reach quite a high point. north korea lashes out at the u.s. deployment of war ships to the region. the communist nation says it is ready to war. and you may remember this pledge by then candidate donald trump? >> i love golf. si i think it's wup wi it's one of but i won't have time. i'll be working for you, i won't have time to play golf. >> well, there's a lot of time, apparently. and president trump is on pace to spend