>> 56,000 911 calls, brian todd, thank you. top of the hour, thank you for being with us. the cnn special report. dianna will air at 10:00 p.m. eastern as we continue to follow the breaking news out of texas. you're in the cnn newsroom. we are talking about life-threatening, catastrophic flooding from tropical storm harvey. e we want to show you the frightening reality on the ground there. families wading through waist high water with small children, animals in tow. a thousand people have been rescued in houston alone. officials in galveston say 800 to 1200 have been saved there. all day long we have been seeing boat after boat and helicopters searching for people trapped in their homes. the head of fema says this is a storm the united states has never seen before.

one that will require teams to be on the ground not for days or even weeks or months, but years. some areas brace for up to 50 inches of rain before all of this is over. president trump just tweeted moments ago, wow, now experts are calling harvey a once in 500 year flood. we have an all-out effort going and going well. the president has announced he will visit the flood zone on tuesday following some heroing scenes including this yun one that played out live here on cnn earlier this evening. >> the boats, we can ge get them out of here. i'm going to put the microphone down while we help them get in the boat. >> how you doing, sir?

>> you want to give me your hand and i can try to pull you up. how are your arms feeling? >> jason, you want to come up here and help. >> i can lift you if that's okay. >> you ready? >> e we got you. >> i got it. get that foot in there. >> not too bad. >> just sit wherever you feel like is the most comfortable for you. >> sit right there on the edge.

>> all that rain we had earlier today and i never bailed it out. >> a long night. >> we've got this gentleman's wife and their daughter that still need to be pulled out of here. so austin seth, who is the volunteer who had been taking us in. we were just about to leave and we just happened to hear this woman ask for help. they have two dogs as well. so they are trying to get her out. we'll keep working on this and i got to be honest. the daughter told us -- >> again, that was earlier this evening. i want to bring in now ed lavandera who is out there in the flood waters

ed, give us the latest. >> reporter: night has fallen here along interstate 45 and the roadway remains closed. i anticipate it will happen throughout the night. this is looking northbound along the interstate back toward the city of houston. emergency vehicles still out here. thfleet of volunteers who had brought their flat bottom boats or any kind of boat that could get out waters have left for the most part. my indication was many of them we're told getting out there at night was just simply not a good idea and they will resume those searches and rescue efforts when the sun comes back up tomorrow. however, having said that, there are still a team of first responders out here protecting the e roadway and that sort of thing. so some of those efforts and obviously monitoring for the most severe of emergency situations. but obviously, the concern for many people who weren't able to

get out of their homes tonight they would be spending the night inside their homes at some point. one of the guys who volunteered here, ed lavandera. >> dan buck. >> you're a lifeguard down in galveston. >> yes, sir. >> you were making your way through there today. >> yes, sir, we had four units going through on jet skis. we were given addresses by response agencies. we would go check on them and make sure everyone was out of the houses. e we would bring them to dry land and meet up with a boat to take them to safety. >> you were getting specific addresses. that's been interesting because on social media and other channels people were concerned about i have my aunt or uncle. what did you find when you got to the addresses? >> a lot of people had left already, but we were using social media was a tool, which we are using to collect

information and find out what occupants were inside the buildings and given specific addresses. we also had callback numbers so that information helped us. >> i was in there a little while ago. it was amazing to see the fleet of boats, waverunners, kayaks, whatever. was it amazing to see the efforts? >> it was good to see the volunteer effort from the citizens around here with any kind of boats able to clear the waters. we saw a lot of jet skis. so the majority of the people were helping out. that really helped out with the effort. we were able to go in and find out more information on what people were there and could relay information to bring them to dry land. >> i think a lot of people have this question because i've been getting a lot of messages of asking for help. how is that information -- what would you tell people to get that information to folks like you. what's the best channel right now? >> the best channel is is to call emergency service was. if you know someone is in

danger, call and try to give as much information as you can. we want the to know the occupants and age and sex if they have any health issues so we can get to them quickly and don't have miscommunication about leaving nind anyone behind. >> as you venture d out there today, was it stunning to see? was itted a because as you expected? >> it was devastating. we didn't expect it to be this much in galveston. it was overwhelming. >> thanks for what you're doing today. >> so i've been flooded with social media messages throughout the day people sending me messages of loved ones. i know that's the last question is of great concern to a lot of people. those messages trickling their way down to a lot of these guys that are going out into the flood waters. so keep that coming. if you're still concerned about a loved one out there, that's

the best news we can share. it is very difficult, i can't stress enough. we have been herer in one area south of hughouston along interstate 45 but it's very difficult. we can't get in the car and manage to drive across town or other neighborhood. the roadways are simply impassable in many of the areas. keep passing along. if you have loved one in there, pass along that information. it will trickle its way down it sounds like. how quickly that happens is hard to say. let me get out of the way here of police vehicles. that's the latest here along interstate 45. >> very active night ahead certainly for those emergency responders. amazing effort by those volunteers. thank you for bringing us their stories as well. dan, the gentleman you talked to who is out there on the jet skis rescuing people, to austin seth in the boat when ed showed us that rescue of the elderly

gentleman and his family. it's hapning all across southern texas area right now. let's get the latest frorecast live from the cnn weather center. meteorologist tom sater is monitoring tropical storm harvey. there's another tropical storm or system forming as well. what lies ahead? >> in florida last night 7 to 13 inches of rain fell. they had to evacuate several residents over 62 homes were flooded. the storm is actually off the coast of jacksonville. and it most likely will become tropical storm irma. already some watches in effect along the coast. that's another story. we'll cover that one tomorrow. but right now, what we have seen in the last 12 hours is expansion of the precipitation shield to the north and east. with that even some thunderstorms. here are just a few of the locations. these are going to continue to be updated.

we have had a 30-inch total already. what's interesting about these, they are all different counties. and the list goes on and on. now i want to share something with you. dr. ryan mou wi study all things weather. he calculated how much rain has fallen in the state of texas. get this. 11 trillion gallons of water with the potential by the time it's done to reach 25 trillion. that's more than double of what we have already had. that's been our fear. the center now is getting pretty close. it's just north of victoria. it's 40 miles now from the coast. it's picked up in speed. but that's better than 1 to 2 miles per hour. the stem is still at tropical storm strength because it's feeding off its ownrainfall. but it's moving off water. first and forecast, we have a strong band of thunderstorms moving into houston again. we have another tornado warning just to the west of houston in harris county. this band could have the

potential to drop another two or three inches with the threat of more rainfall off to the east. bigger story however, the amount of rain will double in the houston area and surrounding counties and the next couple y days the system moves to the north spreading the emergency services a little thinner covering that area. >> tom sater for us in the cnn weather center, thank you. i want to bring in cnn's brian todd now and go back to him in hughouston on the ground with s of the people who have been rescued. it looks like things have calmed down a little where you are now. >> it's calmed down a little bit, but the rain has intensified here in the western part of houston. this has been a staging area for hundreds of people being rescued from the hotel, which is back behind the tree line there. this is woodway drive in western houston. they just carried a lady on a stretcher who had back surgery and was staying at the hotel. her partner told us they made them leave because they need to

get her some attention somewhere. she's had a lot of people tending to her. i just talked to a police officer. we can take you down here to the staging area. the water here is at least chest deep behind me. it gets deeper over there. this is one of those bayous that helped houston drain out water in the event of storms. it's just erwhelm ed. it gets to 15 to 20 feet deep to get to any rescue point, you have to go via boat. i talked to a police officer who said they tried to get to an elderly couple who live in a resident den ishl area. they could not find them. so they are going to go over land and meet up with other private rescuers on boats. they have asked people who have boats to call them and try to coordinate areas to pick people up and go out and try to rescue

people from homes. i got to tell you, it's been incredible to watch the operation here behind me in the staging area. boat after boat after boat, private residents coming out and pulling people out of the hotel. they pulled more than 100 out that we have seen in the last few hours. another thing about the 911 calls we just reported a few minutes ago, the office of emergency management says between 10:00 p.m. and 1:00 p.m. this afternoon, they have gotten 56,000 911 calls and in an average day between those hours they get about 8,000. so people are calling 911. it is a very stressful day skb evening here as nightfall comes to this area of western houston. so it's going to get worse here before it gets better. the rain is just intensifying. >> do you get a sense people are panicking or no? >> reporter: i don't get that sense. it's been incredible to watch some of this. we went with these rescuers right into the lobby of the

hotel where the water is up to your waist. and they are rescuing people and pulling people out and they are not panicking. they are stressed and they are very worried about loved ones and their homes, but you do not see people screaming or panicking. you don't see chaos. you see a very orderly and just a committed rescue effort here. it's been very impressive to watch. i have to say. >> that's great to hear. brian todd reporting in houston. stay safe and dry as soon as you can get out of that water. hundreds of flood victims now are left without a home. at least for tonight. they will be spending tonight in temporary shelters on cots perhaps at the houston conventionen center. that's one of several places open for those fleeing the rising flood waters. many of the pele arriving at e convention center are from a public houngomplex about a mile north. 1800 people took refugee last night. we have also learned that the dallas convention center is also

been open for folks who maybe needing to evacuate and have been able to get closer to dallas. now if you want more information on how you can help the victims of harvey, log on to cnn.com/impact. we're back in a moment. electric light orchestra ]

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these make cleaning between myi love easy.sy. gum brand for healthy gums. soft picks, proxabrush cleaners, flossers. gum brand. come and check out this o. you can see why.now empty. staffers forced to evacuate because of the rising flood waters that was just rushing in. our weather man tweeted this d video. this happens despite the fact the station has flood gates around the building meant to stop water from coming in. we have aerial images showing how extensive the flooding is in houston. this was earlier today. official says they received more than 2,000 911 calls from people

asking to be rescued in a short period of time. they have 600 boats being used in those efforts. rockport suffered a direct hit from hurricane harvey. one state official said the coastal town is totally void of any functioning infrastructure. this drone video shows how extensive the storm damage is there. residents have also dealt with tornado warnings at times torrential downpours. rockport is where one of the two death from the storm:con firmed happened. martin savidge is joining us with an infrastructure that is suddenly been crippled. are people there determined to stay or are they leaving? >> reporter: it's a mixture. there are some people who are very defiant. it's a texas kind of attitude who say i'm not leaving my home despite the fact there's hardly any of my home and certainly no infrastructure left. then there are the others who probably rode the storm out.

they will never ride out a storm again and they want to leave. so it depends. some people have brought in generators. if you have electricity, maybe that will help had you a bit. otherwise in this town right now, it is dark. if it wasn't for the tv lights and the lights that have been set up by emergency first response headquarters, there's no lights in this town. maybe headlights. it's very, very dark. on top of that, something else that's happening is the wind is picking up. with all of the debris spread all over this area, that could be a dangerous thing too. especially if you're moving in the dark. i think anybody who says they are going to tough it out, i have been in these kind of conditions for a long time in other circumstances. the second or third day, your attitude to that changes dramatically. right now, there are about 15 buss. thes are the large charter buss that are all lined up. you can hear them roaring in the background. they are here to take people away. community leaders said it's not

wise for you to remain here because it's not sustainable. so the buss are dead day and waiting for anyone who has decided they have had enough. but if you leave, just know it's going to be a long time before this town is ready to come back to. >> martin, e we know earlier today they were doing a second is search and rescue. this was the task force that was on the ground there in rockport. have you heard how those efforts are going? >> they are still ongoing. they were doing them even in the darkness. the problem is is you have so much of this debris it's not as simple as peer into a few roads. you have to fight your way through some of these buildings and through some of these houses. it's not just a few. on top of that, the streets themselves are full of debris and so driving make it is all very difficult. it's a great challenge. >> martin savidge in rockport

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it's hard to overstate how dire the situation in southern texas is becoming, but here's an idea. in the last 15 hours, our brian todd is reporting more than 56,000 people have called houston 911. that's up from about 8,000 on an average day. the need for help is becoming so overwhelming police are now asking the public for help. tweeting anyone with a boat to please come and volunteer. one man who found an organization has had to rescue his own family and may now be in need of rescuing himself. tim miller is the founder of texas ek wi search and his company has been involved in cases like the search for natalie holloway and caylee

anthony. we're talking about a search and rescue of a whole different kind. i understand your home has about three feet of water in it and you're staying in your motor home on higher ground. how are worry ried are you that you may need to be rescued yourself? >> i am worried. my motor home is in my barn which is a little higher than my house. it came up about three feet on my motor home also, but not inside of it because it's higher. right now, i have my bigger boat parked right beside my motor home, so if it's coming in, you're going to get my big boat and that's got a cab. all seven of us can be in the cabin and we're not going to drown. e we won't be comfortable, but there's not a lot that is comfortable in this situation. >> what's been so remarkable to me is how calm and organized and

thoughtful people have been in a situation that clearly an emergency unlike any that many of you have had to deal with. what is going through your mind right now? >> well, i was worried about my house and we're doing so much search and rescue. when my granddaughter called and said we're in my attic and we're not going to live. like i said, we have been in searches all over the country and different parts of the world, but now i have five family members in an attic and they called 911 and said they couldn't get to them and to stay in your attic. your power is not on. do not attempt to get down. they knew they were going to drown in the attic. and as many searches as i have been on, now my entire family. i took a big risk and hooked up a little john boat on the back

of my truck and thank god the truck is diesel and many times didn't think i was going to make it through the high water and got three miles from their house and couldn't go any further. got the boat to their house and got them out safely. it's a heartbreaking thing when we were going to get them, people were standing on on to of their cars saying please help. it's like my whole family is inside. i got to help them. people were saying the same thing. it wasn't being selfish. i've lived here in texas since the early '70s and never seen anything like this. it's a heartbreak. i hope it's not going to be as bad as they are predicting. i got called earlier on a 91-year-old man where water was in a two-story house in the second story and wer is comi

in there. it's a heartbreak and you want to hem them all. when it came to my own family. >> you have a daughter and a 1-year-old granddaughter who you went to rescue. i want to show the picture of part of the rescue. describe where this was in terms of the moment in the rescue. >> this is in dick b son, not very far off the gulf freeway. . her husband went to watch the fight last night and. couldn't get home. he was strand itted on top of the overpass all night and still had phone sfgs. i said i'm going to try to pick you up. just go get the kids.

and we were fortunate enough to get brandon picked up. he helped get the rest of the family out of the house and very emotional. it really didn't hit until afterwards. our hearts are hoping for all the other ones that are missing at this time. pray for texas at this time. >> absolutely. catch a virtual hug through the television screen. our best to you and your family. thank you for spending time with us again. hearts and prayers for people in texas right now. we cannot e reiterate enough that the flooding is expected to get worse and the elderly, those who cannot move by themselves are among the most vulnerable. before the break, we showed you

an unbelievable photo. this is a real picture taken at a nursing home in galveston county earlier today. the residents here were, as you can see, sitting up in water that was above their waists in some cases. around noon today they were rescued, but not before the owner snapped this picture, sent to her daughter in a text and was pleading for help preponderani spoke with the owner's daughter earlier by phone. >> i can only imagine what was going through your mind when you saw that picture. >> i almost. couldn't believe it was real as well. my mother sent it to me i was thinking everything was fine. i had spoken with her the day before. and she said they were told to shelter in place and i don't think anybody thought there would be a problem because they hadn't flooded before. when i text her in the morning to check in and she responded

with those fphotos, i was totaly shocked. and at that point, didn't really know what to do. i asked her what i could do to help her. she just said they were waiting ob the national guard if we could contact anybody to help them, to do it. so her phone went dead. i have no more texts. we were so upset thinking they were in eminent danger. that's when we decided to call emergency management. we were deciding what to do. we decided to go ahead and tweet the photo to get as much attention and find somebody who lived near them to get there with a boat. >> i have to say when we saw this picture on social media, a lot of us said is this real. it looks fake. you just would never imagine seeing something like this. >> i thought it was just my mom, but i recognized the popcorn machine in the photo because she uses that. i was like ien couldn't believe it. i was of the same opinion when i

saw it. but i knew she was desperate. everyone there is her family. she spends more time with them than she does with her kids and grand kids. she loves everyone there. she spent the last night with them there at the house rather than go home just to make sure everybody was safe. she has a disaster plan in place. she had in place. i spoke with her days before. they told her to shelter in place. that's what they did. >> i know a lot of people who are watching this are just relieved that everybody there made it out okay and they were rescued, but take me behind the scenes and the emotion that you were feeling from hearing what was happening on the other end of the conversation with your mom. walk me through what that emotion was like, what they were doing prior to the rescuers getting there. >> i mean, like i said, it was a quick text from her in the

morning. just thinking she was going to say maybe the power was out. then to get the pictures in response that she needed help. at that point, we just had to take it upon ourselves to try to do whatever to save them. because she said the water was rising. that was the last thing i heard. so my thought at that point was they are going to be dead within hours. so at that point, we tried calling emergency management. we tried everything. we were really grateful because the galveston county emergency management office took our calls. we told them we couldn't call 911. we were in tampa. we needed them to help that they were in eminent danger. we were able to call them back and got through and gave us updates at thatpoint. we are grateful tohe national guard and galveston office of emergency management for helping us out because we were stressed out trying to make sure they got

help. because there were reports on twitter they had gotten help, but we did not confirm that until hours later. >> have you been in touch with your mom since they were rescued? >> just my stepfather. he text me to let us know he was in the back of the national guard truck and they were fine. i know there were a total of 15 residents and 11 of them went to area hospitals and everybody is is okay. so that was our big relief. once we knew that, we felt a thousand times better. it's a helpful feeling being in florida and not being able to help knowing people could have easily died. >> our coverage of tropical storm harvey and the catastrophic flooding in houston continues, right after this.

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down to the three inches an hour. which is the worst timing of the last possible thing that we could have right now. because just when the water started to slowly recede, it's just a matter of time. >> it sounds like it's just as night fell. stay safe. thank you for that report. let's turn to brian todd out in it as well in houston right now. we can actually hear the water coming down as it is dumping. >> a little earlier and it sounds like the water was receding. it's coming down heavy ily. these high water rescue vehicles that are on scene, let's go back to derek. what is this that you're wnging

there? >> so what you're watching is district one in harris county. the constables with one of the high water rescue boats. they have used this as a staging point for the rescues. they go out to the individual homes. everybody impacted by the rising flood waters and you can see that they are saving anyone from small children to full adults and even their pets as well. the most important belongings, you can see people are relieved to be to dry water. you can imagine what they have gone through as flood waters continue to go. we have heard about the medical concerns. there's elderly woman that has literally running out of oxygen. we're hoping to go to her next. she has actually been calling for help here for the past couple hours. you can see people just relieved to be on dry ground. >> so good to see that smile on that woman's face.

you see these children being rushed off and held and to think they have been stranded and how scared they must have felt as they are. watching the water creep up wherever they may be. so you're at one of the shelters is that right? >> i'm at a staging area. so this is for the harris county constab constable. this is an area that is a makeshift region where boats have been able to access. we're outside of a shopping district just outside of grays bayou. the water is deep enough so the boats can make it to a dry spot, but still go out to the bayous and the affected households in this area. >> do you know where the people are going from there? >> reporter: are you talking about the search and rescue teams? >> those who have been dropped off and just rescued.

where are they headed now? >> reporter: it's amazing. we have actually run into some of the drivers of these military smile large suvs. one is off in the distance there. you can see with some of the flashing plights. they load the families on to that and brought them to dry locations where they can pick up -- family and friends can pick them up. they can get fresh food and water and safety from the rising flood waters. >> derek in houston, thank you very much. great to see that rescue happen right here on live tv. the people who are now hopefully off to a better place. brian, i know we have the audio issues worked out. what is is happening where you are right now? another scene of many a rescue we have witnessed today. >> that's right. this is a busy staging area not far from the hotel where hundreds of people were stranded

earlier. they got more than 100 people out of there. we believe they have gotten everybody out of the hotel where the water was waist deep. we rode along with some rescuers who pulled people out of the lobby of the hotel. some had to go up staircases to get to these people. just hundreds of people were brought right here to this staging area including one woman who had back surgery and was really in pain here. she was take on to a stretcher and had to be evacuated. people there were telling us the water was rising. there was gas fumes so they felt like that had to leave. the houston police asked people if they have a boat to coordinate with them. i'm going to talk to a woman who organized this. she called a local radio station when he saw one of the boats pull up.

what ymade you think this would be a good place to stage? >> i live just a quarter mile down the road. i came down here to assess the amount of water and how much it was rising. >> move this way a little there's a car. there's a gentleman that said people were stranded. and so i tried to call 911 and 311, the city emergency numbers, anden couldn't get through. i called asked them if they would go on the air and i gave them our location. and within an hour, we had over a dozen boats here, gentlemen from all over. we had two jet skis and an air boat. >> well, we witnessed a lot of these boats, these private rescuers coming and doing that. >> they were all private. they were all private guys. they came from everywhere, even as far as sought texas.

>> thanks for talking to us. hope your house stays intact. it was an amazing effort. you had dozens of people in boats and jet skis and wave runners pulling people out of the neighborhoods and omni hotel. these feeder bands are still coming down. their night is not over yet. >> brian todd in houston. you are out there in the thick of it. thank you very much. quick break, we're back after this. 'saved money on motorcycle insurance with geico. goin' up the country. later, gary' i have a motorcycle! wonderful. ♪ ♪ i'm goin' up the country, baby don't you wanna go? ♪ ♪ i'm goin' up the country, baby don't you wanna go? ♪ geico motorcycle,

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raining right now. conditions are pretty treacherous. they told me i need to hold on because the eddies in the water can get violent and shake the boat. we're approaching the braise bayou, where the water has gotten deep and strong and currents are fast. you can imagine the water is rising quickly. i'm with officer medina. he's been on the search and rescue boat all day long. i'm wondering if can you tell me a couple stories of the rescues you've had today. >> we had situation of rescuing people out of attics, people with medical conditions, elderly people, all different types of situations with animals, kids, babies, 3-month-olds. the situations very from -- there are still people over here that want to stay but we're getting the people that are not taking in that much water over here, that are on the second floor that are choosing to stay. everybody that wants to come,

we're getting them on dry land. >> i talk to people that say the water levels have rides erisen secondr. especially with rain coming down like this? >> we'll see in a second. we're going to start going down there. there are people not under water as far as on the second floor. they got food and they got the family there and they want to stay there and ride it out. >> the medical conditions you've experienced today, tell me a little about that. were they immediate threats that you needed to rescue and -- >> yes, sir. having diabetic issues and heart problems and things like that that it was immediate, we had to get them out of there. >> reporter: you've had complete family rescues, with small children. how do you get them onto the boats? what is that process? we're about to see it? but how do you go about doing it because that's a delicate process in waters 4, 5, 6 feet deep. >> yeah, we're going in there for them and getting the boat as close as we can to the doorstep

and bringing them to the boat. we've been pretty successful for that. >> reporter: you form a human chain to do this? >> yes. >> reporter: excellent. that's training you guys have to do this safely. i can only imagine will are so many opportunities for things to go wrong, especially when you're talking about rushing currents. have you seen the water recede over the past couple of hours? what exactly has been taking place with the floodwaters now? >> it was receding at one point. now that the rain has picked up heavily again, it's starting to rise again. at one point it was dropping 6, 8, 12 inches. now it's risen back to that level, probably more. >> reporter: it's my understanding we're going to an elderly woman short on oxygen. is that true? >> yes. >> reporter: can you tell me what you know? >> that's the story. she's short on oxygen, stranded and she's taking in water. that's where we're going next. >> reporter: we're going to have quite an operation here ahead of us 37 i can imagine. just to set the scene, you can

see this boat could probably he'sly hold about 10, maybe 15 people. plenty of room on here. again, it can become very unstable very quickly, especially when the water starts to rise. we've got several of the constables who have been working throughout the day. they have told us incredible stories of search and rescue and people grateful to have the opportuny to get on dry land. you c see the families riding by now. there are still several more people to come. you can imagine as we go door to door, we'll find people who have tried to bunker down in these conditions. they know inevitably their time is up and they need to be rescued. that's all we've got right now. we'll keep a close eye. we'll go to the elderly woman short on oxygen and bring you an update later. >> derek van dam, god bless her and the people working so hard

tonight. thankfully, i want to thank you, the viewer, for staying with us as we follow this absolute horrible story, the devastation in southeast texas. during times like this, it's so easy to focus on the destruction and the despair, but i want to leave you with this. it is a moment captured during our coverage today. it truly shows what all of our reporters out there on the ground have encountered time and time again. that is, ordinary people stepping up in extraordinary ways. >> jumping in to help out? >> yes, sir. yes, sir. >> where are you coming from? >> texas city. >> what are you going to do? >> going to try to save some lives. >> i'm here to save lives, he says. to everyone in texas, we are thinking of you. we are praying for your safety. and we'll be back with you tomorrow morning. for now, up next, the cnn special report "diana: chasing a fairytale." good night.

the following is a cnn special report. the most famous and photographed woman in the world. a princess with style and substance. a loving mother. >> diana was born to be a mother. >> passionate advocate. >> it's all around the world. >> through it all, her every move scrutinized and scandalized. >> she was followed everywhere. i think she found that time very difficult. >> behind the flash bulbs, a life marred by loneliness. >> she wanted her freedom. she wanted a life. >> the tragedy that took her life -- >> princess diana at the age of 36 has died. >> -- left the world devastated

and in disbelief. 20 years later, what do we know? >> she went to her lawyer and said, they're going to kill me and here's how. >> she knew something was wrong. >> friends, family, those who were there speak out about diana. a woman who transcended celebrity and transformed a monarchy. "diana: chasing a fairytale." fall 1980, a nondescript apartment in the fashionable section of london called kensington. crowds of photographers, cameras ready, anticipation great. >> media were pursuing her like nobody's business.

>> rumors had begun to get around that she was the new girl on the block. >> she is 19-year-old lady diana spencer the new girlfriend of the most eligible man in the country. the chase begins. >> diana was the story. she was followed everywhere. i think she found that time difficult. >> she was completely alone. >> no police, no security, no body guards. lady diana spencer may be dating the next king of england, but she is not yet an official member of the royal family, so she is not entitled to any protection. >> the attention charles and diana were getting was unprecedented. >> in 1980 dickey was a royal correspondent and later became the palace's press secretary. >> the palace wasn't making any attempt to control the media or

interests because they weren't aware or didn't believe at the time that they would be such media interest. >> but there is almost an insatiable interest. perhaps, in part, because diana is a bit of a mystery. not a familiar fixture on the trendy london social scene, everyone wants to know who she is, where she comes from and if she has what it takes to be the next queen of england. >> diana grew up in the countryside. she was a country girl. >> absolutely, loved it. very familiar with it. >> dr. james colter was a childhood friend of diana's. the spencers leased a house, now leonard cheshire's park house hotel for disabled people, then it was where diana grew up and where young princes andrew and

edward often came or to swim. >> she had a childhood that was in a fairly aristocratic circle so she was fairly used to that lifestyle. >> she is the third child of john and lady francis spencer, part of the wealthy upper class. her parents were married at westminster abbey in 1954. >> it was, indeed, a brilliant occasion and likely to be remembered as the wedding of the year. >> attended by the royal family. >> you'd think the world was her oyster. in fact, she had a desperately unhappy childhood. >> according to diana biography christopher anderson, before she was born, the spencers had been hoping for a boy. a son to follow two older daughters. >> she once said, when i was born, i was unwanted. when i married charles, i was unwanted. when i joined the royal family, i was unwanted. i want to be wanted. >> every child wants to be noticed. every child of a certain age,

look at me, look at me, dad y look at me, mommy, aren't i clever. and i suppose it affected diana more. >> more he says because of what happened in 1967. diana's parents divorced. the fight was ugly, as was the public custody battle over the children. >> her mother left the family, abandoned her. from that point on, diana was kind of caught in the cross fire of her parents very bitter divorce and i think that affected her tremendously. >> she has those downcast eyes for which she became very famous. and she was very shy. >> mary clark was hernany at the time. >> her parents' divorce had quite a profound affect on her. she said, i will never, ever marry unless i'm really in love because if you're not in love, you're going to get divorced. and i never intend to be divorced.

>> johnny spencer was given full custody of the children. they tried to settle back into their quiet life here at park house in the english countryside. but more big changes were yet to come. by the tim diana was , her father was remarried,er grandfather had passed and johnny spencer had inherited a huge estate called althorp. >> the main were working hall. it was wonderful marble floor. i remember one of her great fads for a couple years was tap dancing. it was perfect for that. >> living at althorp was quite an adjustment from the country home where diana and her brother charles grew up. >> the inside of the house, very formal. there wasn't even like a family kitchen. it wasn't fun growing up in this house. >> i think there was an awful lot of unrest in her home life.

>> but teacher penny walker says life at the west heath school 100 miles from home was full of fun and friends. >> she was part of a really lively group. they were fun and they were not naughty and they giggled a lot. >> and, of course, they talked a lot about boys. >> she was always known to adore prince charles. and her little bedroom cubicle had pictures of him all over it. it was common knowledge. >> then one weekend, diana returned to school with a story to tell. >> she came back alive with it and said, i've met him, i've met him. >> and i remember thinking, what a bit of jolly and amusing and attractive 16-year-old she was. and having great fun. and full of life and everything. >> but not a love interest yet.

it took a few more years for that jolly teenager to blossom into a beautiful, charismatic young woman. >> she didn't take a bad photo. >> not a bad photo. even then, even looking bored at the end of a day, it was good. >> winter 1979 in the french alps, diana was almost 18 o a ski trip with friends. >> she was great looking, of course, but the striking thing, i think, was the humor ahe engagement. she was just fun to have in the group. >> she was an absolute vision. >> american mary robertson noticed how special diana was soon after that ski trip. she interviewed her for a job when diana first settled in london. >> did you know that she was from an aristocratic family? >> i should have known with that wonderful accent, the flawless manners, the poise.

>> she was in a way a sophisticated country girl. >> close friend and fashion designer roberto dvorak. >> she had no sense of fashion. she didn't care even. and i think she never thought the magnitude of what her life was going to be. >> while she doesn't yet know how big her life will become, diana does feel it will be distinct. once saying, i knew that something profound was coming my way and i was just treading water waiting for it. soon treading water in a sea of sharks. the lonely journey to the palace when we come back.

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megan's smile is getting a lot because she uses act® mouthwash. act® strengthens enamel, protects teeth from harmful acids, and helps prevent cavities. go beyond brushing with act®. it was 1980. the queen said, we have a guest come to stay for the weekend. would you meet her at the front door of balmo rachlt l castle. >> it's early september in scotland. queen elizabeth's personal footman welcomes 19-year-old diana spencer. >> i met this shy, young girl with one suitcase. i took her to her room and she said, i am completely out of my depth. i don't know anything about this place. charles has invite med to stay the weekend, and what do i do?

>> despite being from an aristocratic, well-connected family, diana is not prepared for a weekend with the royals. especially the een. shehas, after all, only been dating the prince for a month. sh has no clue what to expect, what to do, and what to wear. >> i brought my dress. i said, what, one dress? you're here for three nights. i'm going to have to find you other dresses. >> did you recognize something special in her even then? >> she was innocent. she was naive. but she was special. >> royal photographer arthur edwards sees it, too. >> i'm driving along the river bank, up in balmo rachlt ochlba prince charles fishing and with him is lady diana spencer. >> it's not the first time he stumbles upon the couple. weeks earlier he spotted diana

at one of prince charles' polo matches. >> she has a natural -- >> yeah she did it just as a matter of course. >> then edwards filed the picture away, thinking 19-year-old diana was too young to be dating 31-year-old prince charles. now seeing the couple together again, alarm bells go off. >> i take some pictures of them fishing. he gets angry with me. the prince storms off. they run through the woods. all the girlfriends before have been by his side. this one he's hiding, he's protecting. >> but prince charles cannot hide or protect diana any more. the picture of them makes the front page. when she arrives at work monday morning, she finds her world turned upside down. >> she said, mrs. robertson, i have something to tell you.

>> diana works part time as a nanny for american mary robertson. >> she looks down, blushes. she said, when you leave for work this morning, you'll notice there are some reporters and photographers. they're actually here for me. i said, what have you done? and she said, well, i spent last weekend up at balmoral castle. and i guessed, i said, was it e said, no, actually it was with prince charles. >> prince charles, the country's most eligible bachelor. diana once anonymous is now famous. >> i think it was over whelming, but she was still trying to come to work because she couldn't spend her life cooped up in her apartment. >> she was good humor. sometimes she stopped for a chat. >> but she never stops for an interview or poses for a photograph.

that is, until late september 1980, at this london kindergarten where diana works part time. >> she came out with two of the children from the nursery. halfway through taking the picture, the sun came out. and we saw that beautiful lace. the headline was "charlie's girl" and she was, i think, a little disturbed about it because i think she said to someone, i'll be the only girlfriend that never had a petticoat. >> diana knows one media misstep could impact her relationship with charles. >> careful. >> she had seen it happen to her older sister, sarah, several years earlier. >> sarah talked to us about that brief romance with the prince of wales. they went skiing together. she said, i don't care if it's a dustman or king of england, i would have to be in love to marry that person. >> soon after came the end of sarah's royal romance.

and diana has not forgotten. >> i remember diana saying that when the phone rang at her flat, she didn't want to pick it up for fear it would be sarah prying into what was going on with diana. and she just didn't want to talk to anybody about it, not even her own sister. >> how are you coping with all the press attention? >> well, as you can see, you can tell. >> i think she was very protective of him. >> but every once in a while in private, a very giddy, very love-struck 19-year-old confides in those close to her. >> she would gush about him, how intelligent he was,ow perfect he was. >> her perfect prince and most agree she could be the perfect princess. >> she had never had a boyfriend. she was completely pure, untouched. the most eligible woman in the land to marry the h eir to the

throne. >> so, was she a perfect mate for charles? >> on paper, yes, she was. >> and by winter 1980, he's running out of time. prince charles is 32 years old. the future king needs to settle down, to marry and to produce an he ich heir to the throne. >> you just knew from the buzz in the air, there was a lot of pressure on charles to pick a suitable mate. >> was it an arranged marriage? >> diana's grandmother was lady in waiting to queen elizabeth, the queen mother. queen elizabeth the queen mother doted on charles and whispered in his ear about this beautiful young girl. it was a setup. >> i think the phrase was that she would be the perfect broodma broodmare. >> for rearing children? >> right.

>> charles would have to decide whether he wanted to marry her, but who couldn't want to marry that beautiful young thing? and he thought that she would toe the party line. >> toe the party line, behave like a royal and always put the monarchy first, no matter what the circumstances. >> in february 1981, barely six months after they started dating, it becomes official. charles and diana are engaged. >> wonderful sapphire and diamonds. >> it is diana's first official press appearance. >> i watched this young girl appear on the terrace for the world media, a lamb to the slaughter, really. >> a slam lamb to the slaughter >> an innocent brought into this dagnostic family. she was entering into something

she had no cprehension of. >> has it been a strain trying to carry out a courtship without anyone knowing? >> yes, it has. i think anyone would feel pressure. >> an intense pressure, diana seems willing to endure. >> i think she was absolutely determined to have it work out. >> i knew how badly she wanted this. and i was just so happy that she was going to get her dream. >> but there are already signs of trouble ahead with the world watching, the reporter asks charles and diana if they are in love. >> of course. >> whatever in love means. >> that should have been our tip-off right there. it never occurred to me that if he didn't really love her at the start, that he would learn to love her. and i believed in the fairytale completely.

>> everyone does, including diana. but her prince charming, many insiders now say, is following his duty and not his heart. charles' true love, diana will soon find out, is for someone else. when we come back, diana crum e crumbles with the world watching. >> the bride-to-be burst into tears at a polo match. a cleanser in the morning, and a makeup remover at night? this does it all! micellar cleansing water, from garnier skinactive. the garnier micelles act like a magnet, to cleanse, remove makeup and refresh. all-in-one. now in a silky soft wipe, from garnier skinactive if they knew just howers rich they were.ed the average american home value has increased $40,000 over the last 5 years. but many don't know you can access that money without refinancing or selling your home. with a home equity loan, you can pull cash out of your house for anything you need-

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goldsmith's hall in london, diana's first public appearance since her engagement to prince charles. as the royal car pulls up, diana mischievously peers out. prince charles knows why. >> when he got out of the car, he said, you want to see what's coming next. >> a new lady diana spencer

emerges. >> in blazes of camera lights and attention. >> photo editor paul bennett. >> when she got out of the car, that shoulder dropped, i thought, do you know what you're doing, girl. >> she wore this fantastic dress. i'll never forget, but very low cut and showed everything that she had. >> diana picked it herself, says designer elizabeth emanuel. >> for the first time she looked like a princess. very glamorous. i think that was quite a transforming dress for her. >> it's all anyone can talk about. >> the very next day, the budget was going to be announced. all of that went to the back pages and all there was on the front pages was diana wearing the low-cut dress, getting out of the car. >> despite the public attention, diana is increasingly isolated and lonely.

right after the engagement, diana moves out of her flat away from friends and family. she now lives at this royal residence, clarence house. >> i think it was a very atypical run up to the wedding. you know, when you're stuck inside those walls, it's not a totally joyous, free, fun experience. >> do you think she felt lonely? >> i'm quite sure she felt lonely. >> diana writes letters to stay connected. >> i am continually surrounded by grownups and sometimes search for my own age group. >> i think she was desperately lonely. and she sought friendship downstairs. it was odd with diana. she spent more time downstairs with the staff than she did upstairs with the guests.

>> making matters worse, charles is often absent. >> she definitely expected to get a whole lot more support and reassurance and guidance from him. and that didn't materialize. >> one month after their engagement, charles departs for a five-week worldwide royal tour. >> his fiancee, lady diana spencer saw the prince off at london's heathrow airport. she kissed him twice and walked away with tears in her eyes. >> it was a time when most girls might expect to be very happy. i think she retreated a bit. she wasn't very happy. she didn't like being seen when she was unhappy. >> behind closed doors, diana is developing a serious eating disorder. something she'll struggle with for many years to come. >> she is a young girl. she has bulimia. she didn't know how to cope with it. >> we were surprised at how much

weight she lost. she was 19. i suppose a size like a 14, but as we continue to make this dress, she lost so much weight. and she was transforming into like a size 8, a model size. >> at diana's request, elizabeth emanuel and then-husband david are now designing the world's most anticipated wedding dress. >> we have packs of press outside our door. we had people across the road renting space so they could just look through our windows. >> the dress is kept in a secret vault with security guards protecting it around the clock. she came to a lot of her fittings alone. >> yes. i think a couple times she brought her mother and then she was there with the bridesmaid. but she was on her own with a detective who waited outside. >> she didn't really know what she was stepping into.

and i do think she had second thoughts. of whether she would get married to the heir to the throne of england and second thoughts if she wanted to be queen of england one day. >> and second thoughts about the prince's true feelings. >> i think diana always knew that charles was in love with someone else. >> that someone else, ex-girlfriend camilla parker-bowles. diana later says in tapes she secretly records, that before the wedding she hears charles on the phone with camilla. he says to her, whatever happens, i will always love you. charles maintains they were just friends at the time. >> she thought she could change him. she's a beautiful young thing. she thought she'd turn his head and he would fall desperately in love with her. >> but things don't change. the pressure on diana is mounting. >> the bride-to-be burst into tears at a polo match.

>> shortly before the wedding, somehow it gets worse. >> diana discovered a bracelet that charles had made for camilla. and the bracelet had the interlocking letters f and g which stood for fred and gladys. these were the secret names charles and camilla had for each other. >> the night before the wedding guests are arriving at buckingham palace for a ball. >> she says, mrs. robertson, i'm so glad you're here. >> but as soon as the long receiving long ends, diana slips away. >> we did not see her for the rest of the evening, so this was troublesome. i gather she was upstairs that evening. talking to her sisters, saying maybe this isn't going to go the way i hoped it would. >> one of the sisters said, actually, tough, it's tomorrow, your image is on the tea towels

and on the mugs and all the other merchandising. you're going to have to go ahead with this. >> no turning back? >> exactly. >> the next morning, july 29, 1981, is the wedding day. >> we were waiting at the top of the sirs at clarence house for the coach to arrive. and there was silence, complete silence from everybody. i think that was the moment it really sunk in that how big this occasion was because we could hear the crowds outside yelling and cheering. >> the streets of london are packed, an unprecedented 752 million people are watching the pageantry, the majesty, the unbridaled excitement as the horse-drawn carriage carries lady diana spencer to st. paul's cathedral.

>> she looks like a butterfly emerging from chris alice, completely different world. she was going to be a princess. >> and she goes down the aisle, the only word that seems to fit is fairytale, but her friends know better. >> she looked tentative. she looked pale, she looked tense. >> she's looking to the left, she's looking to the right. she's looking if camilla is in the church. and camilla was in the church. and that was the beginning of what then became a nightmare. >> i, charles philip arthur george, take thee diana frances. ♪ >> diana was a romantic. she drept of falling in love with the prince.

she kissed him and she thought that frog would turn into a prince. years later she said to me, i kissed a frog and it turned into a toad. >> diana confronts charles and camilla when we come back. s two! what a delicious dilemma! beggin' strips premium edition. twwwoooooo?!?! with real meat as ingredient one. everything to your liking? mmm mmmmm... beggin' strips premium. becaussssseeee beggin'!

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from the high seas to the windy shores, august 1981 is the summer of love. for the world's most watched newlyweds. >> they were having a wonderful honeymoon. she loved being mrs. wales. >> he couldn't keep his hands off her. they would be in public engagement and his hand would wander to her buttocks and he would squeeze it. that's something never seen by the royal family and never done. >> and no one has ever seen a

princess quite like diana. >> have you cook aid breakfast yet? >> we don't eat breakfast. >> at just 20 years old, she is the new star of the royal family. something prince charles seems at the time to accept. even enjoy. >> on our recent three-day visit to wales, which was overwhelming, is all i can say, and entirely due for the effect that my dear wife has had on everybody. >> diana wants to be the perfect princess, to bear an heir is her most important duty. just months after her wedding, she accomplishes it. >> in england, glasses are raised with news that princess

diana is expecting a baby. >> anticipation and excitement builds. crowds fill the streets outside the hospital. finally, june 21, 1982, a son is born. prince william arthur philip louis. >> he's in very good form. marvelous. >> from marriage to motherhood in less than a year. and then a little more than two years later, prince harry arrives. >> diana was absolutely born to be a mother. she was the most devoted, committed mother you could imagine. >> believe it or not, you and i are both in this. >> the princes recently spoke in depth about their mother for the first time in a documentary on itv. >> she was just engulf you and squeeze you as tight as possible. and being as short as i was

then, there was no escape. you were there and you were there for as long as she wanted to hold you. even talking about it now, i can feel the hugs she used to give us. >> different, many believe, from royals in the past. >> was rlly the first royal to connect with her own children. charles had been raised by nannies. he did not go to school as a young boy. she made sure both of her sons went to nursery school, that they were around other children. >> and like most mothers, diana drops them off at school. but unlike most mothers, the entire world is watching. >> we got into the car outside kensington palace and diana just turned to me and said, william, when we get to the school you have to behave yourself because there's going to be lots of photographers, so no mucking about. do you understand that? he sort of hummed and then looked just below the peek of his cap and said, i don't like

tographers. given they were locked in a royal palace for most of their life, she wanted to give them as near a normal lifestyle as possible. >> they were exposed to people on the street, homeless, people with hiv and aids. they saw life, real life. >> a normal life, or as normal as diana can make it. >> diana would take them to burger bars and go shopping for fish fingers in a supermarket. you know, going to the cinema, going go-kart racing, this sort of thing that other children did. >> but while diana shines as a mother, she struggles as a wife. >> i think she felt she could bring charles arnold, but it never happened. he never fell out of love with camilla. >> all these years later, charles' former flame, camilla parker-bowles, is still in the

shadows. >> so from very early days, camilla was always there. on the honeymoon, diana found the cuff links. charles, two intertwined cs. diana said, lovely, chanel cuff links. not chanel. >> i think she understood at that stage that maybe this was going to become quite a big issue. his heir and a spare and gave him the opportunity to return to a former life. >> he spends more time away from diana at his estate, highgrove. >> the princess would arrive every weekend with the boys and leave on a sunday afternoon. and camilla was the next visitor an hour later. so, one went out of the front door and one came in the back door. >> at one point diana actually confronted camilla.

>> it is camilla's sister's birthday party, february 1989. >> and i don't think the crowd expected diana to be there either. >> she is on a mission to find camilla. bodyguard ken wharf is there. >> we eventually went to this basement area of this house and there was camilla. and they sat towards each other. >> diana confronts her about the alleged affair, something camilla has never acknowledged. diana later tells a reporter, camilla is not willing to leave charles, saying, you've got everything you ever wanted. you've got all the men in the world to fall in love with you, and you've got two beautiful children. what more do you want? >> and diana said, yes, but this is my husband. the situation was just untenable for someone like diana. as diana herself said, there were three of us in this marriage from the start. so, it was a bit crowded.

>> diana had realized there was no chance or little chance of reconciliation. >> did she seem depressed or humiliated or upset after the experience? >> the thing about that, what i remember the following day, was probably the brightest and liveliest that i've actually seen of her for some time, and thereafter there was a huge build of confidence. >> confidence he says to go solo and at 27 years old, chart her own course, or as diana once described it, cut my own path. >> we went to nigeria to a leper colo colony. she was literally holding the lepers hands. we wen brazil and she was holding babies born with hiv. >> when diana went to hospice, she would sit on the bed and hold their hands. when charles went to hospice he would stand by the bed. they had a different approach.

diana was touchy-feely. >> and it's not just actions, but diana's words that are different. >> a speech might turn up, she would send the one from the organization with her little post-it note attached saying, i wonder what your views are. and she wrote a bit -- >> old friend, james helps diana craft new, more personal speeches. it's april 1991. >> hiv does not make people dangerous to know. so, you can shake their hands and give them a hug. heaven knows they need it. >> this was a being reproduced verbatim on the front page of to two broad sheets. it was a big moment. >> princess diana, the advocate, is an instant star.

>> particularly as diana became more accomplished, more sure of herself, more confident, it seemed her husband, but also some of his family, saw diana as a bit of a mystery, but ultimately with hostility. >> the people were growing more toward her and he was like a shadow next to her. >> the side that got diana cheered, the side that got charles jeered. that's how it was all the time. yes, he probably did get resentful. she was on the front page of newspapers, lead story on television. it was always diana. >> publicly, prince charles jokes about it. >> i've come to the conclusion that really it would have been far easier to have two wives, to have covered both sides of the street. and i could have walked down the middle directing the operation.

>> but prately, by the early '90s, charles and diana are livi separate lives. >> they do a state banquet or something involving a state visit together, and then diana would come back here and charles would go back to gloucestershire, to highgrove. diana came back here alone. she lived a lonely existence. >> and desperate to let the world know. it's february, 1992. touring india, diana goes to the taj mahal without charles. >> that picture somehow came to be emblematic of the end of a marriage and also of her loneliness. >> you know, tilting her head to one side. you know, sort of putting her head down. she was very good at that. there were all sorts of interpretive headlines, wistful, pensive, thoughtful. >> and you think that was deliberate on her part?

>> up to a point, yes, it was deliberate. >> diana was a master manipulator of the media. she was someone who was very shrewd. >> that is, until the summer of 1992, when we come back. >> she phoned me at 5:00 and said, what do i do? i said you've already done it. i suggest you pour a very large scotch. ♪ ♪ hey, is this our turn? honey...our turn? yeah, we go left right here. (woman vo) great adventures are still out there. we'll find them in our subaru outback. (avo) love. it's what makes a subaru, a subaru. get 0% apr financing for 63 months on all new 2017 outbacks. ends august 31. at holiday inn express, we can't guarantee that you'll be able to contain yourself at our breakfast bar. morning, egg white omelet. sup lady bacon!

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1992 is not a year on which i shall look back with undiluted pleasure. >> a startling and revealing admission from the notoriously private and composed queen elizabeth. >> it has turned out to be an anus horribleous. >> declaring 1992 to be a horrible year. >> she found a neat way of saying, yeah, it's tough, and i don't mind telling you it's

tough. >> tough times that start early february in india. diana is at a polo match with charles. after his victory, the prince goes in for the ceremonial celebratory kiss from his princess. >> this is the kiss that missed. this is when the prince was expecting to get a kiss on the lips and the prize. >> an awkward moment. >> the booby prize. she turned her head. >> it did show where the state of the marriage was. it wasn't unexpected. it was waiting for a royal admission that things were really wrong here. >> but accordingo palace insiders, charles is not about to do that. they say the people on his team have other ideas. >> they set out to diminish diana in the public's eyes. this was an attempt to

intimidate us. it was a bullying tactic. >> what diana's private secretary, patrick jepsen calls a smear campaign that he says began in 1991. >> for diana's 30th birthday, charles wants to throw a birthday party for her. and she saw this as a pr stunt so that his people could say, look, here he is, the loving, devoted husband putting on a birthday party for her. her reluctance to have a big birthday party was prominently reported on the front page of the tabloids. >> the kind of games they played throughout their marriage to win over the public through manipulating the press. and no one could do it better than diana. >> she was determined to say something. there was no stopping that. it was inevitable, i think, as a vent for the anger. >> so diana asked her old friend for help. >> i said a book would be a

better format than a mad article or tv thing because she could have control of it. >> a book like no other. diana's own story personally told to a reporter of her choosing. royal watcher andrew morton. but diana can't be seen meeting with morton here at kensington palace, so she hatches a secret plan.>> it was almost like you in a st o james bond movie kind of. >> it was much simpler, in a way, than people make. >> starting in the summer of 1991, he bikes to kensington palace like he has for years to visit diana, but this time he carries a small tape recorder and a long list of questions hidden in his bag. >> cycled in, had lunch, maybe a few questions before lunch and a few after, then off again. >> he delivered the tapes to andrew morton who weaves them into a revealing book, more

revealing than anyone expected. >> she was very open indeed about everything. and to a level where i was almost worrying, cautioned about what was being said. >> from her struggles with bulimia, depression, to her husband's alleged infidelities and her multiple suicide attempts, one of them happening when she was just three months pregnant with prince well. >> she threw herself down the staircase, and charles just went right out the door. she was very badly bruised. apparently didn't affect her pregnancy. >> this was a letter -- >> by the end of 1991, the book is finished, and diana is getting ready. >> we're preparing for the volcano to erupt. i do feel better equipped to cope with whatever comes our way. >> was she excited by that? >> i think relieved. >> book excerpts finally hit the newsstands in june 1992. how did you know she was behind

it? >> there was too much in it not to have her fingerprints all over it. >> diana panics. >> she phoned me at 5:00 and said, what do i do? i said, you've already done it. i suggest you pour a very large scotch. >> she got condemned for speaking, for revealing the truth rather than having the royal establishment respond to the message, they just shot the messenger. >> and while the palace doesn't support her airing of royal dirty laundry, many ordinary people relate to her. >> she had huge lessons. you've done a pretty good job in the public role. don't back off. >> was she concerned at all about how this might affect the boys? >> i think she was mostly concerned that if she kept being crushed, as she saw it, by the system, that would be more damaging for them. >> the war of the w