harvey may have peaked but new dimensions of the disaster are coming into view and others exploding back to light. the chemical plant was rocked again today. what began as flooding became a power outage and chemicals heated up and new explosions are all about certain. we'll have more shortly. it is just one of the string of different developments here tonight that should signal loud and clear this is not over. i know people think the weather is fine and the -- the rest of the country is moving on. folks here can't move on. this is not over by any means, including at the airport where there was an airlift underway. take a look. >> it is an emergency airlift. hurricane victims who have lossed their homes and belongings and everything. bussed to a tarmac at the airport that served part arthur and beaumont getting ready for a flight on a c-130 to dallas where she will receive shelter.

>> are you nervous about going on this plane? >> yes, i am. >> you'll be okay. >> i wish you luck. >> >> evacuees arrived there was a temporary shelter here. volunteers helping out, supplying food and clothing and medicine. but it is hot inside. so the evacuees stay on air-conditioned buses while they wait for a spot on a plane. phyllis's home was destroyed in port arthur. >> how do you feel that you are leaving and you are aboard this bus and going to a new city? >> i'm glad. i'm glad because i have never ridden -- i lived in port arthur all my life but i never experienced nothing like this. i never seen water flood like this. >> reporter: this woman and her family lost their home too. >> this is the first time flying on an airplane. but otherwise -- >> they wait for hours but finally board their flights sitting side by side on the same

planes that send american troops into battle. donna and emma who lost their home were still waiting for their flight when we talked to them. >> we feel lucky. i went through stage four breast cancer not too long ago, and in '15 and my scans come back good all of the time. so -- >> so this isn't that much of a problem compared to that. >> and my husband just broke his hip so we are just like, yeah. >> you both have remarkable attitudes. >> yeah. >> well you don't -- that is all you can do. if you get down, you're not helping yourself or anybody around you. >> the culverts -- and hundreds of others who waited on the buses now starting over in dallas. they have an incredible attitude. as i said, hard not to get down. how long is this going to continue? >> anderson, there is no end

time. in sight right now. as long as there is a demand to fly to dallas, the military will fly in the c-130s. and many people have been evacuated and this c-130 is being being loaded up and people are aboard and it will leave shortly. coy tell you right now, there are still several buses outside of this airport and they too are waiting to board the plane tods fly to a new life. >> gary, i'm glad you are there. so many important stories to tell. and so many different parts of the state, louisiana as well. more now on the arkema fire. the epa has just released a statement. for an update to brian todd. what do we know about the fire? >> well, aerpd anderson, the fire was horrific looking. huge plumes from the arkema plant starting this afternoon. we do know what caused. it i'll talk about that in a second. but we need to tell you about the epament they posted a

statement saying they flew an er aircraft through the fire looking for airborne toxins and despite the entensity and these are the epa words, no high levels of toxic chemical have been detejtd tected but -- detected but follow the instruction especially staying out of the evacuation zone. so no high levels of toxic material have been detected airborne from this fire. according to the epa. but they are still recommending that officials keep that 1.5 mile radius evacuation zone in tact. what arkema and local fire officials said a short time ago in a news conference was that these two r two trailers that caught on fire. one of them there was smoke and then one caught on fire and it quickly spread to another trailer and this fire is supposed to spread to six more trailers. so these fires could get very intense and if the hours and days ahead but officials at arkema say they expected this to happen. they know this will play out and

that the chemicals were going to degrade. this is organic peroxide in the containers and they are not been cooled for several days. they knew they would degrade and then probably heat up and catch fire. and they say the best course of action right now is to let the fires burn out. anderson. >> so in your -- you are in bow mant so let's talk about residents are facing. serious problems with drinking water. what is the situation with that right now. >> we thought there might be cause for optimism when we were told they are at about 10% capacity of pumping out water and that they hope to have the water on tonight. but indications are that they may not get their water back tonight. i spoke to a local official who said that what they are being told is that the amount of water that they are pumping into that treatment facility behind me from the natches river through the pumps that are -- the temporary pumps is not matching the actual levels that they are reading in the gauges in there. and they have to figure out why

there is a disconnect between the water they are pumping in and the amount of waters in gauges and the dials inside of the plant. once they figure out that disconnect. then they have to figure out how to treat that and then get it out to the people of beaumont. so it may not be tonight before the people get their water back. >> brian todd. a great report. thank you so much. and one note, the white house is saying congress is requesting emergency hurricane funds. and higher than we expected. #$.85 according to a senior official. as all of this unfolds, there is another storm, hurricane erma. we don't want to freak anybody out. it is a long way off but keep an eye on it. two possible tracks that could mean trouble for the east coast or the gulf. again, let's get the reality check on this. allison following it from the weather center and joins us now. so where is this and what is the latest. >> the storm is in the middle of

the atlantic and the reason people are focus on it, again it is in the middle of nowhere but we are paying attention because of how quickly it intensified. it is a category 3 storm right now. but again, the good news is it is a far, far away from land at this point. but it is going to edge a little bit closer in the coming days. right now category 3 storm, winds around 120 miles per hour. moving west at about 13 miles per hour. now in the coming days, it is going to start to take a little bit of a southerly dip, in doing so it will enter slightly warmer water. this will allow for the storm to intensify a little bit. getting up to perhaps a category four if not even stronger of a storm in the short-term, anderson. but again, the real question is where does it go after that? >> so when are we going to have a better handle on potential impacts on the u.s., if any. >> that is a great question. because that is the question everybody wants to know.

we are looking at seven to ten days from now. we are looking at next weekend. so what we need to do is look at two of our more promising models. the ones that we often look at in these storms. we refer to the american and the european model. in the short-term, the next five days, for all intents and purposes, it is the exact same. toward the end of next week we start to see them split apart. the european model keeps it farther south and west and this is concerning for folks around florida and even into the gulf because it could continue on that westerly track. american model, however, goes farther north and maintains a little bit farther east. this would potentially put it more in line with say the carolinas, anderson, or potentially even the northeast coast. so again you have two models going two entirely different ways. but both at this point entirely decent possibilities. so something to keep an eye on in the text ten days. >> appreciate it. joining me now is the mayor

of beaumont, could you give us the latest update on the water situation in the beaumont, any idea of when things may get back online? >> well, we're hoping to get real accurate information when the crest is going to happen in the natches river so that will make a huge difference. that has not happened yet. we were hoping that it would this afternoon. so we're just waiting it out. it is very hard to say before we know when the crest will be at its highest for the river. >> and just in terms of clean drinking watt. >> wh-- how are people getting . relief crews are bringing in trucks of water. is ack-acess -- that must be an issue. >> not so much. the areas that don't have access have evacuated for the most part. we are still in rescue mode. a lot of people think we are not because it doesn't look like it

everywhere but we are. we did have an apartment complex flood today. and our fire and police went out and rescued them right away. so we are still doing that. we have multiple operations going on from shelters to rescue mode and then we do have the pods where we are giving out free drinking water to our citizens. the one was open this morning at -- the harris park which is one of the parks and we have five opening over the city as we speak. and it took 12 minutes to get through the very long line for them to get a case of water, a jug of water, some other supplies. and so there are also multiple sites throughout the city that are not city operated, they are probably taking a little longer because of their resources and man powerment b, but at the cit be at ozone park and we'll have one at westbrook and two others that we have not decided yet. >> so i just want to go -- >> so drinking water is not a problem. >> i just -- okay.

i just want to go back to something you said about being in rescue mode. so just to be clear, you are still in rescue mode and rescues are still taking place as you talked about at an apartment complex that flooded today. those -- those are new areas that are flooding? or are some of the people who just were riding it out and zoided the water hasn't gone down enough and enough is enough. >> no, not at all. we go door-to-door when we think a certain area is going to flood to get people out. this was very nearby a place that we did that. but what is happening is the flooding happened from the rain. but a lot of people don't realize some of the major flooding happens after the rain occurs, because the bayou and the river near us, in this case the natches river, that is what we talk about the crest, it will come up and flood areas that might have been dry two hours before. so, yes -- >> we're in rescue mode and we have shelters set up.

>> [ inaudible ] when is it going to crest? >> well, i wish you could find that out for me anderson. we think it was supposed to -- >> dumb question. >> it was supposed to be this afternoon. no, we thought it was supposed to crest this afternoon. and it didn't. and now some are saying sometime tonight and some are saying tomorrow. there is many different models. but i did meet right before i came over here with some of our staff that are very proficient in our emergency operations center and they are telling me that it may not be as high as we originally thought. we are hoping for that. i really can't give a time and a amount right now. i have one in the back miff mind but i don't want to go it because we are monitoring it by the minute and we'll continue to do that through the night. planning a press conference as soon as we know more tomorrow. but we are keeping our citis

safe. we have hotlines to call if they have rising water and we have firefighters and police officers out there continuously rescuing people. if you have rising water, you are not in danger, obvious lip becau -- obviously because you could see it coming and call us and we could get to you. drinking water is here. we are giving it out. once we find out what is going to happen with the river, we'll try to bring our work around, if you will, that one of our engineers came up with because our water treatment plant or our water plant operations plant is under water. so as soon as we get that -- if we get that confirmed, that it is not going to get into our control room, which we hope it doesn't. they've been talking about that a lot. then we will -- actually at least have flushable and shower water and then plenty of drinking water. so we are bringing this back on much quicker. if we had waited until the river receded, and waited to go in and

look at that -- at that pumping system that is totally under water. it would be day and weeks. so this is brilliant with private industry and they are doing a great job. >> i appreciate that. and i know there are a lot of people that will add your town to their prayer list tonight so that the crest happens quickly and it is lower than had been anticipated. thank you so much. best wishes for the coming up days. an entire town that worry that they may have been forgotten. >> and a fellow musician after she saw a piano player who turned a moment into something that has inspired millions. ♪ no, please, please, oh! ♪

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poured out of their banks flooding 60% of the town. >> how fast did it come up. >> i would say an hour. an hour from the time i talked to him, everybody was out of there. maybe a little bit longer. but it was quick. >> reporter: the heart of the town is filled with water. so are the neighborhoods nearby. folks here are just trying to make do. rich and brown and his son were out checking on family and searching for food. >> most of the staples are out. milk, bread, they just got a shipment. that is why we were able to get that and we are lucky and but the aisles are empty, meat and eggs are gone. >> since they can't get to their home they gave us some video of what it looks like. >> that is our house. every square inch of the yard is submerged. sfrnchts groceries and grass are in short supply. the two shelters are filled, and dessy and her husband and their dogs and cats prefer to live out of their truck in a parking lot

at the junior college. my husband sleeps in the truck. i make it on the tailgate and i sleep on the tailgate. that is where i sleep. works for me. it is nice and it is cool and it hasn't rained on me. >> reporter: the couple fled flooding in houston and came to wharton to stay with a friend. >> we came from roseberg and were here one day. i got a nice hot bath and dinner and the next morning my husband and them went to get cigarettes and came back and water is everywhere. >> now they all sit in the shade by the road waiting for the water to go down. >> reporter: do you think towns like this are overlooked. >> yes. i do. because where is fema? where is -- where is -- you need a place to stay. we'll set up a place for you. where is it? because it is not here. >> reporter: the red cross and national guard are here, still residents are feeling overwhelmed and overlooked, lost in all of the focus on houston. >> there is a lot of people in neighboring towns that aren't aware that we are still flooded. that we still cannot access parts of our town.

and that people are still displaced. >> reporter: do you feel for goat gotten and overlooked. >> absolutely. >> what wharton has plenty of is people like kelsey, she too grew up here and left but after hearing about the flood came racing back to help. >> you are like a whirlwind. you are. >> i'm trying to keep up. i said, i wish i had ten phones and a hundred voices to get the word out. >> reporter: she's got tents going up and a food truck coming in. >> yesterday we fed 400 people. today we're hoping to feed much more than that. >> i've never seen such outpouring of help as i have in wharton. >> reporter: the good news is the water has begun to recede. but this town's problems are not likely to go away any time soon. and the people here would like those outside of the community to know they are doing okay. nobody died. they are making do with what they have. but once the water is gone, they sure could use a lot of help.

>> martin savidge, thank you very much. and they need help for a town not forgotten. and disasters like this are slow rolling and the needs are evolving and lieutenant russell knew about that and he touched on that last night. and we're glad he could join us. i think back to waveland, mississippi, where i spent two or three days there. >> 12 years ago, it was one of the towns that wasn't getting a lot of coverage but the devastation was extensive. >> absolutely. the -- the focus generally ends up with a large populations are. and the good news is in that conversation that the red cross is there, and the national guard is there. that is the life line. and over time citizens like this standing up and volunteering is a success story. but it speaks to the fact that we need to come to grips with,

that the dynamic disaster like this on any given day, the government isn't good enough to take care of everybody. that is why we speak to the culture of preparedness after katrina and everybody has to collectively be prepared and number two, once it happens, that the government will put that lifeline out there. but citizens like this lady here, is what will put quality of life in there. but the fact that the national guard is there, and the red cross is there, they've got to figure out how they are going to deal with getting fema people there now to start making sure that people get signed up and i'm sure that will happen in the coming days. >> let me ask you, how much is learned from one disaster to the next? i heard someone say recently, that the war in afghanistan has been 16 years but it has been -- it hasn't been -- it has been 16 one-year wars because there is such turnover. there is probably a lost folks

working faster prepared nns weren't around during katrina. >> there were many examples. we talk about debris removal. two weeks in the operation, in katrina, they asked the engineers to take over debris removal. until that time we were paying $9 a cubic ton to remove debris. they gave it to a fortune 500 company and the price went to $16 a cubic ton. the guys doing the hauling, the local truckers got $9. so we almost doubled the price as opposed to being more efficient but the government don't deal with the small business guy. if that had happened in new orleans, a lot of people would have been able to restock their personal businesses but the fact they that they were working as sub gats to the big companies that get the contract that basically got the high-rise apartments and the local people don't get to participate and get better as a result of that. they go to work for the big

companies: we thought after katrina that would change. but they are back again and they're going to give it to a fortune 500 company will that will take the profits off the top. >> great to have you here. >> chemical plant. >> we'll tk about that next. also when we come back, a little boy who was rescued by boat from his flooded home has one wish to thank the hero who saved him. we'll make that happen, next. an. on struts, brakes, shocks. does he turn everything to gold? not everything. at midas we're always a touch better. book an appointment at midas.com we, the people, are tired of being surprised with extra monthly fees. we want hd. and every box and dvr. all included. because we don't like surprises. yeah. like changing up the celebrity at the end to someone more handsome. and talented. really. and british.

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so many brave rescues in texas. have been at the hands of volunteers, strangers and neighbors helping neighbors. many of whom disappear back into the floodwaters to rescue someone else. that was the case for 7-year-old

nash benson and his family who were rescued from their home in katy, texas, by good samaritans in boats. once on try land nash wanted to find the man he called his hero and say thank you. his mom posted a picture with only a first name of the man that rescued them and the church that he attended and asking if anyone knew who he was. well we found that hero and reunited them just before air. lindsay and nash benson an their hero, shannon townsend, from katy, texas. >> so lindsay, take us through what happened on monday when you saw the water coming up to your home? what did you and your family do next? >> yes, on monday, about lunchtime, the water was coming up and lapping at sandbags that we had put out on our front porch and my husband and i felt like it was time to evacuate. and it was time to leave our home and not stay there another night with our three young children. so we stepped out on street and we saw a little float boat and a

man named rod helped us load up in the boat and took us to the elementary school just across the street. and then my husband waited out in the water and flagged down a bigger boat which had shannon and travis on that boat and they took us to safety as our neighborhood was impassable by car or foot. >> yeah. >> so they were our heros on monday to help us evacuate. >> nash, what was that like for you to see all of the water? >> not very scary for me. it was kind of fun. kind of scary. >> it was kind of fun? it was kind of fun to see the water in your neighborhood. kind of cool? at the same time. >> yeah. >> have you ever seen anything like that, nash? >> no. >> shannon, why were you out the there in when did you decide to get a boat. >> we got a text from a church family members an asked if i

could come and get them and i planned on doing something so i woke up that morning and left and went to that neighborhood, it was very difficult to get back in there and a guy named travis who helped me get the boat off the truck thaend we had some guy in a big white jeep that was all jacked up that drove us over the bayou bridge because we were land locked. we got so far and we were stuck and helped us get over and went and got the family out and people were just flagging us down left and right. we were just yelling, we'll be back for you. we'll be here all day. >> do you remember lindsay and nash. >> yes. i sure do. >> because a lot of rescuers don't have a chance to talk to the people they are rescuing, but you were talking to them in the boat. >> yeah. most of the people, when they got in the boat, they were very scared or almost in shock and i would say where are you from?

trying to get them to talk and talk to the kids and how are you doing other than being in a major flood. are you doing okay? most people would start talking and ask me where i'm from and i'm from the fellowship which is just about a quarter of a mile from the flooded area. it is my home church. so just trying to talk to them. >> so nash, i understand you wanted to meet shannon and wanted to see him again and you were trying to track him down. is there anything you want to say to him right now? >> what do you want to say to shannon? >> thank you, shannon. >> thank you shannon for rescuing us. we'll remember your steadfast calm really helped us not be fearful that day. we'll remember. >> you're our helper. >> that was definitely my pleasure. it was the highlight of my life other than seeing my kids being born. it was incredible. >> nash wants to be like you so he could help people. >> yeah.

>> i want to help people when i grow up. >> yeah. >> nash, you want to get a boat too now? >> do you want to get a boat too now, right? >> yeah. be a helper. >> nash, i hear you drew a picture. what does it show? >> what is the picture. >> it is me and my dog and you, shannon. >> that is so cool. you are a good -- you are a good drawer. >> we were thankful shannon had room on the boat for our dog gus. nash was pretty pumped about that. %-pe you all doing now? >> we're doing great. we are staying dry and the outpouring of love and support from our community and my husband's employer, is just rallied behind us and we're very, very blessed. >> yes. >> well i'm going to let you go.

is there anything lindsay before we go, anything else you want to say to shannon. >> we're forever changed by witnessing your embodiyment of the human heart and we're forever grateful. >> you're welcome. >> well thank you so much and nash thank you. and it is a great drawing and we'll get it to shannon and thank you so much for all you've done. >> thank you, anderson. >> incredible. wow. such a great story. we'll have plenty more coming up. but first breaking news out of the white house. find out what new evidence special counsel robert mueller is considering in the russia probe when we come back. when only the best will do... one of a kind tempur-pedic delivers. only tempur material precisely conforms to your weight, shape and temperature. it provides up to twice as much pressure relieving power, so you won't toss and turn. and tempur-pedic is the best at minimizing motion transfer from your partner.

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welcome back to hurricane harvey shortly. tonight we have two big stories out of washington d.c. first "the new york times" an "the washington post" reporting that robert mule ser reviewing a draft of a letter explaining why president trump wanted to fire james comey the white house counsel told him not to send that letter. also tonight a key white house aide who has been donald trump's side for almost two decade back in private business has decided to leave the white house. sources tell cnn. keith shill ser his name and he is leaving for financial reasons and frustrated by new

restrictions by john kelly. and spoke about this with david axelrod and major leaguey haberman would reported that story. >> maggie, your reporting said in part, and i quote, the contents of the original letter appear to provide the clearest rational that mr. trump had for firing mr. comey. what specifically does that mean. >> it is a wonderful question. we have not seen the letter so we are trying not to say what we don't know what has been described to us is that it was essentially an unfettered screed, who were familiar with the contents. it is the president talking about his views of comey and his views of comby's professionalism over the course of the clinton e-mail and he made a reference, i'm paraphrasing, but made a preference to comey telling him, the president, in private conversation, that he was personally not under investigation. the implication was obviously

related to the russia investigation. which was ongoing at that point and mr. comey's refusal to clear the president. this is a stew on the part of the president that he had been laboring over for several days. he had had a bunch of instructions for his aide steven miller to store into a letter for comey, and that letter did not see the light of day. but robert mueller is looking at the original. >> and david axelrod, the president acknowledged he was going to fire james comey because of the russia investigation and he said that on cnn, how significant is the letter. >> i think they are looking at the aggregation of evidence and clearly obstruction of justice is something that is very much on the mind of mr. mueller. we know now that attorneys for the president have met with a special counsel to address

specifically this case of obstruction. so anything that adds any weight to the notion that the president's true mopresiden president's motivation would be of great interest to mr. mueller. >> david, what do you make of the draft letter, particularly that the white house counsel thought it was a bad idea. >> i think we need to be cautious because no one has seen the letter outside of the mueller team. a few people at the white house. a do think that mueller clearly is looking for questions. does this add to a sense that there was an in tent just as david axelrod said was there a motivation to shut mueller down. does this add to the weight of that charge. the fact that the white house counsel does not want the president to send the letter because as maggie reported, he found it, quote, problematic, think there are things in there that suggest -- that the white

house counsel didn't want mueller or the public to see. so you have to say that there is something going on here that the white house would block the letter, but we did -- we didn't be definitive. it may add to the weight of mueller concluding that the intention on the part of the president was to distract. >> and talking about the comey firing, the white house staffer that delivered the letter, keith schiller who is a close aide to donald trump for decades is telling people he's leaving the white house because of financial reasons. and the white house press office denies the story and you know his place in the presidential orb -- orbit. would it surprise you that he left. >> i think that he had not plan pd on being in washington for more than a year regardless but should he leave the president's side it would be noteworthy. he is a member of the guard around the president and somebody who he feels very secure with and one of the very few people who this president trusts he's in in a city where he has found himself unable to

trust a lot of people or unwilling to trust a lot of people. do you think the financial issue is real. think it is both in terms of the pay issue, frankly i think when people go into government, when they have worked in the private sector, it often involves taking a pay cut. i think it is also worth remembering that kei schiller, and we don't know this, but he is likely to have attorney fs given that he was the person who attempted to deliver that letter to james comey and he was aware of certain aspects of that process. that could also become very expensive. >> and david axelrod, you think about the sheer number of people who have left from the president's inner circle or those who were starting out in the white house. especially amidst this idea of the president feeling isolates with the stress of the russia investigation. what kind of impact do you think that has. >> i think it does have an impact, anderson. i think presidents want people around them whom they are comfortable. president obama had a group of people, marvin nicholson and

reggie love who was his body men who were with him for years and it gave him comfort to have familiar people around him. now what we've seen is the chief of staff john yekelly have comen and and i a -- a number of people have left in quick succession and the question from the beginning is how will the president tolerate this new culture. now you have one of his closest and longest aides leaving and it will be interesting to see who wl that just exacerbated his feeling of isolation. >> maggie and david, thank you very much. when we come back, an update on a story that we brought you last night. e houston dad of seven who played a waterlogged piano to show his son that the piano was still there. the video has inspired people around the world. now musician vanessa carlton wants to help his family and

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you may have seen the video. he returned to his home to get some kids toys and saw the pianop and he took this video to see whether it still worked and his son was worried about it and the video went viral and you could see why. ♪ ♪ ♪ ♪ >> a fellow musician and kindred spirit vanessa carlton and saw that video and was moved to help. i spoke to her just before air time. >> vanessa, the video of eric playing the piano, what went through your mind when you saw it. >> well i saw it on my phone. this image of a man playing piano at about a room filled with six feet of water.

and i started to cry. i, myself am a pianist and it occurred to me the musicians and the instruments and that is when i tried to figure out that who that man >> you want to fry to help eric and his family, can you tell us about it? >> yes, i reached out to eric. i found his number and i, i called him this morning. and i reached out to yamaha because i am a, yamaha sponsored musician. thought maybe they could help. and, actually, i haven't told him this yet, yamaha agreed to replace the piano for him. >> wow, that's cool. >> yeah. >> so he doesn't know about that yet? >> no, i don't think he know as the babout that yet. but he represents a lot of people down there who are musicians. and as you know a lot of these people don't have flood

insurance. when they replaced their items they, they are going to replace essentials first and, you know, being a musician, music is like, you know, it's like oxygen. and i think it is an essential. and i was just so thrilled to see yamaha come to the plate. and i just hope that, i am sort of here representing all of the mu sigsz musicians down there who are going to need instruments replaced. >> not sure you know this. eric has seven kids. his son particularly concerned about the piano which made eric sit down and start to play the piano. he basically made that video to show his son, that the piano was still okay. obviously the piano is not okay. submerged in water for so long and will continue to be. this is going to have a huge effect on eric and obviously on his kids as well. so, really, really, sweet of you to make all of that happen. i appreciate your time, vaness sam. thank you so much. >> you are so welcome. thank you for having me on.

>> an act of kindness. we have been in texas for a couple days now. the one constant has been all of the just, the all of the heroes of this storm. not just the people whose job it is to help others. the everyday people who have done extraordinary things, jumped in to lend a hand, reached out to help, those in, in the flood waters. complete strangers some times. let's take a look at some of the heroes of the storm and the aftermath. randy kaye reports. >> what will you do? >> reporter: ordinary people, answering the call. now heroes of hurricane harvey. this man and his wife called a fast-food chain for help after their home flooded. >> i called chick-fil-a, sounds funny. i ordered two grilled chicken burritos with extra egg and a bet. >> such a blessing in that moment i was there to answer the phone and get him help. >> the quick thinking manager arranged for a bet to go get them. the boat also had a jet ski in tow, problem solved.

strangers came together to rescue an elderly man, trapped in his car. as he was being swept away by the floodwaters. the group quickly formed a human chain, stretching from dry land to the man's car. >> grab him! >> the car was sinking fast. but rescuers, were able to get the driver's door open and pull the man to safety. he was taken to a local hospital, and reunited with his son. monster truck owners, also answered the call, the self-proclaimed redneck army, used their trucks to rescue people from the floodwaters. from an elderly woman in a wheelchair, to this submerged military vehicle. truck driver nick sheridan drove more than 2300 miles in his big rig to help rescue those stranded in floodwaters. the military veteran told abc his team of three big rig drivers rescued more than 1,000 people.

members of the cajun navy, volunteer rescue group that formed after hurricane katrina, saved a 73-year-old woman, who had been laying face down in the floodwaters. >> i thought it was a trash bag. as we got closer and the current pulled it closer to our boat, we realized it was a body. and instantly, donnie jumped from the vessel, brought her up, out of the water. >> joaw >> joshua lincoln got her breathing again and reap united her with her family. >> good boy. good boy. you get to go home. you ready to go home. >> rowdy shaw from humane so site too if the united states, was a hero to this dog, and many others abandoned in the storm. countless citizens open their businesses and homes to evacuees seeking shelter. include jim mackinvale, the

store's flaeeet of trucks picke up 200 people and offered mattresses to evacuees and rescue workers in desperate need of rest. >> we are frying trying to helpy people as i can. >> since every hero works best on a full belly. one generous resident did his part to keep them from going hungry. delivered drum sticks to soldiers from the army national guard like this woman. and two others helping evacuate neighborhoods. already, too many heroes to name. and the acts of kindness, continue. randy kay, cnn, new york. >> yeah, all those volunteers, the heroic heart of houston. we'll be right back.

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thank you for watching 360. cnn special report, diana chasing a fairy tale starts now. the most famous and photographed woman in the world. a princess with style and substance. a loving mother. >> diana was absolutely born to be a mother. >> a passionate advocate. >> tried to highlight a problem

that is going on all around the world. >> through it all her every move scrutinized. and scandalized. >> she was followed everywhere. she found that time very difficult. and she want herd freedom and wanted a life. >> the tragedy that took her life. >> princess diana left the world devastated and in disbelief. 20 years later, what do we know? >> she went to her lawyer. and said, they're going to kill me. here's how. >> she knew something was wrong. >> friends, family, those who were there, speak out. about diana. a woman who transcend celebrity, and transformed a monarchy.

fall, 1980, a nondescript apartment in the fashionable section of london called kensington. crowds of photographers, cameras ready, anticipation great. media were pursuing her like nobody's business. >> rumors had begun to get around that she was the new girl on the block. >> she is 19-year-old lady diana spencer. the new girlfriend of the most eligible man in the country. diana was the story. followed everywhere. she found that time very difficult. >> she was completely alone. >> no police. no security. no bodyguards. lady diana spencer may be dating the next king of england but she

is not yet an official member of the royal family. so she is not entitled to any protection. the attention charles and diana were getting was unprecendented. in 1980, dicky arbiter was royal koemt and later became the palace press secretary. >> the palace wasn't making any attempt to control the media interests, because they weren't aware or didn't believe at the time, that they would be such media interest. >> but there is -- an almost insatiable interest. perhaps in part because diana is a bit of a mystery. not a familiar fixture on the trendy london social scene, everyone wants to know who she is. where she comes from. and if she has what it takes to be the next queen of england. ♪

diana grew up in the countryside. she was a country girl. >> absolutely. loved it. very familiar with it. >> dr. james coulterist was a childhood friend of diana's. the spencers leased a house on the queen's country estate at sandringham now leonard's park house hotel for disabled people, it was where diana grew up and young princes andrew and edward often came over to swim. >> she had a childhood that was in a fairly aristocratic circle. she was very used to that lifestyle. >> she is the third child of viscount john and lady frances spencer, part of the wealthy upper-class, her parents were married at westminister abby in 1954. >> indeed a brilliant occasion likely to be remembered as wedding of the year. >> attended by the royal family. >> you would think the world was her oyster. in fact she had a desperately

unhappy childhood. according to diana biographer, christopher andersen before she was born, the spencers had been hoping for a boy. a son to follow two older daughters. >> she once said, when i was born, i was unwanted. when i married charles i was unwanted. when i joined the royal family i was unwanted. i want to be wanted. every child wants to be noticed. every child of a certain age. look at me. look at me, daddy. look at me, mommy. aren't i clever. and i suppose, it, it affected diana more. >> more arbiter says because of what happened in 1967. diana's parents divorced. the fight was ugly as was the public custody battle over the children. >> her mother left the family, abandoned her. from that point on, diana was caught in the cross fire of her parents, very, very bitter

divorce. i think that affected her tremendously. >> to have, diana cast eyes for which she was very famous. and she was very shy. >> mary clark was diana's nanny at the time. >> her parents divorce had quite a profound effect on her. she said, i will never, ever, marry unless i am really in love. because if you are not in love you are going to get divorced. i never intend to be divorced. >> johnny spencer was given full custody of the children. they tried to settle back into their quiet life here at park house in the english countryside. but more big changes were yet to come. by the time diana was 15, her father was remarried, her grandfather had passed, and johnny spencer had inherited a huge estate called althorpe. >> the main hall, the working

hall, got wonderful marble floor. i remember one of her great fads for a couple years was tap dancing. it was perfect for that. >> living at althorpe was quite an adjustment from the country home where diana and her brother charles grew up. >> the inside of the house, very formal. there wasn't a family kitchen. it wasn't fun growing up in this house. >> i think there was an awful lot of unrest in her home life. >> but teacher penny walker says life at the west heath school, 100 miles from home, was full of fun and friends. >> she was part of a really lively group, they were fun and they were naughty and they giggled a lot. >> and of course, they talked a lot about boys. >> she was always known to adore prince charles. and her little bedroom cubicle had pictures of him all over it.

it was common knowledge. >> then one weekend, diana returned to school with a story to tell. >> she came back alive with and said i have met him. i met him. >> i remember thinking what a very jolly and amusing and, and, attractive 16-year-old she was. and, i mean great fun. and, fancy and full of life and everything. >> but not a love interest yet. it took a few more years for that jolly teenager to blossom into a beautiful, charismatic young woman. >> she didn't take a bad photo. >> not a bad photo. even then, even looking bored end of the day it was good. >> winter, 1979, in the french alps. diana was almost 18. on a ski trip with friends. >> she was great looking of course, but the striking thing i think was the humor and

engagement. she was just -- fun to have in the group. >> she was an absolute vision. >> american mary robertson noticed how special diana was soon after that ski trip. she interviewed her for a job when diana first settled in london. did you know that sunny was from an aristocratic family? >> i should have known. with that wonderful accent. the flawless manners. the poise. >> shy was in a way a sophisticated country girl. >> close friend and fashion designer, roberto devorac. >> she had no sense of fashion whatsoever. she didn't care even. and i think she never thought the magnitude of what her life was going to be. >> wliel she doesn't yet know how big her life will become, diana does feel it will be distinct, once saying "i knew

that something profound was coming my way and i was just treading water waiting for it." >> diana! >> soon, treading water in a sea of sharks. the lonely journey to the palace when we come back. so the incredibly minor accident that i had tonight- four weeks without the car. okay, yup. good night. with accident forgiveness your rates won't go up just because of an accident. switching to allstate is worth it. tempur-pedic helps there ayou get the most day... out of every one of them. only proprietary tempur material precisely conforms to your body. you get up to twice as much pressure relieving power, so you won't toss and turn. and tempur-pedic is the best at minimizing motion transfer from your partner. you'll sleep deeply... and wake up, feeling powerful. now through september 17th, save up to $500 on select adjustable sets.

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it was 1980, the queen said to me we have a guest coming to stay for the weekend. would you meet her at the front door of balmoral castle. >> it is early september in scotland. paul borough, queen elizabeth's personal footman, welcomes 19-year-old, lady diana spencer. >> i met this shy young girl with one suitcase. and i took her to her room. she said, i am completely out of my depth. i don't knowa agnything bought this place. charles invited me to stay the weekend. and what do i do? >> despite being from an aristocratic well-connected family, diana is not prepared for a weekend with the royals. especially the queen. she has after all only been dating the prince for a month. she has no clue what to expect,

what to do, and what to wear. >> i brought my dress. >> i said one, one dress? you are here for three nights. i am going to have to fiend you other dresses. >> did you recognize something special in her even then? >> she was innocent. she was naive. but she was special. >> royal photographer, arthur edwards sees it too. >> i'm driving along the river bank, up in balmoral, i see prince charles fishing and waite him is lady diana spencer. >> it is not the first time he stumbles upon the couple. weeks earlier he spotted diana at one of prince charles' polo matches. she has got a natural -- >> yeah, just did it as a matter of course. >> then, edwards filed the picture away. thinking 19-year-old diana was

too young to be dating 31-year-old prince charles. now, seeing the couple together again, alarm bells go off. >> i take some pictures of them fishing, the prince gets angry. they storm off. all the girlfriends have been by his side this one he is hiding and protecting. >> prince charles cannot hide or protect diana anymore. the picture of them makes the front page. when she arrives at work monday morning, she finds her world turned upside down. she said, mrs. robertson, i have something to tell you. >> diana works part time as a than nanny, for american mary robertson. she looks down, blushes. when you leave for work this morning you will notice there are reporters and photographers. they're actually here for me.

i said what have you done? and she said, well, i spent last weekend up at balmoral castle. and i guess -- >> was it prince andrew? >> he said no, it was actually with prince charles. >> prince charles, the country's most eligible bachelor. diana once anonymous is now famous. >> i think it was overwhelming. she would still try to come to work. she couldn't spend her life couped up in her apartment. >> she was good humored. sometimes she stopped for a chat. >> but she never stops for an interview or poses for a photograph. that is until late september, 1980, at this, london kindergarten where diana works part time. >> she came out with two children from the nursery. and halfway through, taking the picture, the sun came out. and we saw the beautiful legs.

the headline was charlie's girl. and she was i think a little disturbed about it. because i think she said to some one, i will be the only girl that never had a petticoat. >> diana knows one media misstep could impact her relationship with charles. >> careful. >> she had seen itsister severa early. >> sarah talked to us about the brief romance with the prince of wales. they went skiing. i don't care if a dustman, or king of england, i would have to be in love to marry that person. >> soon after came the end of sarah's royal romance. and diana has not forgotten. >> i remember die noana said th phone rang, she didn't want to pick it up. thought it would be sarah prying into what was going on with

diana. she didn't want to talk to anyone. not her own sister. >> how are you coping with all the press attention. as you can see, you can tell. >> i think she was very protective of him. >> but every once in a while in private, a very giddy, very love struck 19-year-old confides in those close to her. >> she would gush about him. how intelligent he was. how perfect he was. >> her perfect prince. most agree she could be the perfect princess. >> she had never had a buy friend. she was completely pure untouched. the most eligible woman in the land to marry the heir to the throne. >> so was she a perfect mate for charles? >> on paper, yes, she was. >> and by winter 1980, he is running out of time. prince charles is 32 years old. the future king needs to settle

down, to marry, and to produce an heir to the throne. >> you just knew from the -- from the buzz in the air there is a lot of pressure on charles to -- to pick a suitable mate. >> was it an arranged marriage? >> diana's grandmother was lady in waiting to queen elizabeth, queen mother. queen elizabeth queen mother doted on charles. and whispered in his ear, about this beautiful young girl. it was a setup. >> i think the phrase was she would be the perfect brood mare. >> brood mare. >> for rearing children? >> right. right. >> charles would have to decide whether he wanted to marry her. but who couldn't want to marry that beautiful young thing. and he thought that she would toe the party line. >> toe the party line, behave like a royal, and always put the

monarchy first no matter what the circumstances. >> pretty amazing. >> in february, 1981, barely six months after they started dating it becomes official. charles and diana are engaged. >> wonderful saphire and diamond ring. >> it is diana's first official press appearance. >> i watched this young girl appear on the terrace for the world's media. a lamb to the slaughter, really. >> a lamb to the slaughter? >> an innocent. brought into this dynastic family. she was entering into something which she had no comprehension of. >> has the it been a strain trying to carry out a courtship without anyone knowing? >> it has. i think any one in the position we have been in would feel

pressure. >> an intense pressure, diana seems willing to endure. >> i think she was absolutely determined to have it work out. >> i knew how badly she wanted this. and i was just so happy that she was going to get her dream. >> but there are already signs of trouble ahead. with the world watching the reporter asked, charles and diana if they are in love. >> of course. >> whatever in love means. that should have been the tip-off right there. >> it never occurred to me that if he didn't really love her at the start, that he would learn to love her. and i believed in the fairy tale completely. >> everyone does. including diana. but her prince charming, many insiders now say, is following his duty and not his heart. charles' true love, diana will soon find out is for some one else.

when we come back, diana crumbles. with the world watching. >> the bride-to-be burst into tears at a polo match. ♪ ♪ yeah. it's nice that every bad decision doesn't have to be permenant! ditch verizon. keep your phone. we'll even pay it off when you switch to america's best unlimited network. i expect a lifetime guarantee.

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goldsmith's hall in london. diana's first pub lalic appeara since her engagement to prince charles. as the the royal car pulls up, diana peers out, prince charles knows why. >> when he got out of the car, he said, you want to see what is coming next. >> a new lady diana spencer emerges. >> blazes of camera lights and attention. >> photo editor paul bennett. >> when she got out of the car and that shawl dropped, i thought you know what you are doing, girl. >> she wore this fantastic

dress, i will never forget. very low cut. and showed everything that she had. >> diana picked it herself. says designer elizabeth emmanuel. >> for the first time she looked like a princess, very glamorous. i think that was quite a transforming dress for her. >> it is all anyone can talk about. >> the very next day, the budget was going to be announced. all that went to the back pages. all there was on the front pages was diana, wearing the low-cut dress, getting out of the car. >> despite the public attention, diana is increasingly isolated and lonely. right after the engagement, diana moves out of her flat away from friend and family. she now lives at this royal residence clarence house. >> i think it was a very atypical run up to the wedding. you know when you are stuck

inside those walls, it's not a -- a totally joyous, free, fun experience. do you think she felt lonely? >> i'm quite sure she felt lonely. >> diana writes letters to stay connected. >> i am continually surrounded by grownups, and sometimes search for my own age group. >> i think she is desperately lonely. and she sought friendship downstairs. it was odd with diana. she spent more time downstairs with the staff than she did upstairs with the guests. >> making matters worse, charles is often absent. >> she definitely expect to get a whole lot more support and reassurance and guidance from him. and that didn't materialize. one month after their engagement, charles departs for a five-week worldwide royal

tour. >> his fiancee, lady diana spencer saw the prince off at london's heathrow airport. she kissed him twice and walked away with tears in her eyes. >> it was a time when most girls might expect to be very happy. and i think she retreated a bit. she wasn't very happy. she she didn't like being seen when she was unhappy. >> behind closed doors, diana is developing a serious eating disorder. something she will struggle with more many years to come. >> she was a young girl. she has bulimia. she didn't know how to cope with it. >> we were surprised at how much weight she lost. she was 19. i suppose a size like a 14. but as we continue to make the dress, she lost so much weight. she was transforming into like a size 8, a model size. >> at diana's request, elizabeth emmanuel and then-husband david are now designing the world's

most anticipated wedding dress. >> we have packs of press outside our door. we have people across the road, renting space so they could just look through our windows. >> the dress is kept in a secret vault with security guards protecting it around the clock. >> she came to a lot of her fittings alone. >> yes, i think a couple times she brought her mother. then she was there with the bridesmaid. but, yeah, she was on her own with the detective who waited outside. >> she didn't really know what she was stepping into. i do think she had second thoughts. of whether she would get married to the heir of the throne of england. and had second thoughts about whether she wanted to be queen one day. >> and second thoughts about the prince's true feelings. >> i think diana always knew that charles was in love with someone else.

>> that someone else -- ex-girlfriend camilla parker bowels. diana later says in tapes that she secretly records, that at the wedding she overhears charles on the phone with camilla. he says to her no matter what happens i will always love you. charles maintains they were just friend at the time. >> she thought she could change him. she is a beautiful young thing. she thought she would turn his head. and he would fall desperately in love with her. ♪ but things don't change. the pressure on diana is mounting. >> the bride-to-be burst into tears at a approximatepolo matc. >> shortly before the wedding, somehow it gets worse. >> diana discovered a bracelet that charles had made for camilla. the bracelet had interlocking letters, f and g. stood for fred and gladice, the secret nicknames they had for

one another. diana was devastated. >> the night before the wedding guests are arriving at buckingham palace for a ball. >> she, said, mrs. robertson, i am so glad you are here. >> but as soon as the the long receiving line ends, diana slips away. >> we did not see her for the rest of the evening. so this was troublesome. i gather she was upstairs that evening. talking to her sister, saying, maybe this isn't going to go the way i hoped it would. ♪ ♪ >> one of the sisters said, actually, tough. it's tomorrow. your image is on the tea towels and it is on the mugs and all of the other merchandising. you are going to have to go ahetd with th ahead with this. >> no turning back? >> exactly. ♪ the next morning, july 29th, 1981, is the wedding day. >> we were waiting at the top of the stairs at clarence house for

the coach to arrive. and there was silence, complete silence from everybody. i think that was the moment it really sunk in that, that how big this occasion was. because we could hear the crowds outside. yelling and cheering. >> the streets of london are packed. unprecedented 752 million people are watching the pageantry, the majesty, the unbridled excitement, as the horse-drawn carriage carries lady diana spencer to st. paul's cathedral. >> she looks like a butterfly emerging from a crysalis, completely different world. she was going to be a princess. as she drifts down the aisle, the only word that seems to fit is fairy tale.

buher friend know better. >> she looked tentative. she looked pale, she looked tense. >> she is looking to the left. she is looking to the right. she is looking if camilla is in the church. and camilla was in the church. that was the beginning of what then became a nightmare. >> i, charles phillip arthur george, take thee diana frances. >> diana was a romantic. she dreamt of falling in love with the prince. she kissed him and she thought -- that frog would turn into a prince. years later she said to me "i kissed a frog and fund a toad." >> diana confronts charles and camilla when we come back. ♪ if you have moderate to severe plaque psoriasis,... ...isn't it time to let the real you shine through? maybe it's time for otezla (apremilast).

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from the high seas to the windy shores -- august 1981 is the summer of love.

for the world's most watched newlyweds. >> they were having a wonderful honeymoon. she loved being mrs. wales. he couldn't keep his hands off her. they would be on public engagement, his hand would wander to her bottom and squeeze it in public. that was something that had never been seen by the royal family and certainly never done. >> and no one has ever seen a princess quite like diana. >> have you cooked her breakfast yet? >> at just 20 years old, she is the new star of the royal family. something prince charles seems at the time to accept. even enjoy. >> on a recent three-day visit it to wales, which was overwhelming is all i can say, and -- and entirely due to the effect of my dear wife has had on everybody.

>> diana wants to be the perfect princess. to bear an heir is her most important duty. and, just months after her historic wedding, she accomplishes it. >> in england, glasses are raised in pubs and messages of congratulations from the house of commons to news that princess diana is expecting a baby. >> anticipation and excitement builds. crowds fill the streets outside the hospital. >> finally, june 21st, 19282, a son is born. prince william arthur phillip louis. >> he is in very good form. marvelous. >> from marriage to motherhood in less than a year. and then, a little more than two years later, prince harry arrives. >> diana was absolutely born to

be a mother. she was just -- just the most devoted, commit the mother you could imagine. >> believe it or not, you and i both. >> the princes recently spoke in depth about their mother for the first time in a documentary on itv. >> she was just engulf you and squeeze you tight as possible. and being as short as i was then, there was no escape. you were there. and you were there for as long as she wanted to hold you. even talking about it now, i can feel the hug she's used to give us. >> different, many believe, from royals in the past. she was really the first royal to connect with her own children. charles had been raised by nannies. he did not go to school as a young boy. she made sure that both of her sons went to nursery school. they were around other children. >> and like most mothers. diana drops them off at school. but, unlike most mothers, the

entire world is watching. >> we got into the car outside kensington palace, diana turned and said, listen, william. when we get off to the school you got to behave yourself. there will be lots of photographers. okay. so, no mucking about. do you understand that? and he sort of, hemmed and ha d looked beneath the cap, and said i don't like "tographers" being they were locked in the royal palace she wanted to give them as the near as normal lifestyle as the possible. >> they're exposed to people the street, homeless, people with hiv and aids. they saw life, real life. >> a normal life or as normal as diana can make it. >> diana would take them to, you know, burger bars and kent high street and go shopping for fish fingers in a soup market. going to the cinema. going go-cart racing, things other children did.

♪ while diana shines as a mother, she struggles as the a wife. >> i think she felt that she could bring charles around. but, it never happened. he never fell out of love with camilla. >> all these years later, charles' former flame, camilla parker bowles is still in the shadow thousands. >> from very early days, camilla was always there. on honeymoon. diana found the cuff links. charles were two intertwined cs. >> for charles and camilla. diana said, oh, lovely, chanel cuff links. not chanel. i think she understood at that stage maybe this was going to become quite a big issue. >> prince charles had produced his heir and spare and gave him the opportunity then to return to a former life.

>> he spends more time away from diana at his estate, highgrove. >> the princess would arrive every weekend with the boys. and leave on a sunday afternoon. and camilla was the next visitor an hour later. so, one went out of the front door. one came in the back door. at one point, diana actually confronted camilla. >> it is camilla's sister's birr lt d -- birthday party. february 1989. don't think the crowd expected diana to be there either. >> she is on a mission to find camilla. bodyguard ken wharf is there. >> we eventually went to this basement area of the house. there was camilla. and, sat toward each other. >> diana confronts her about the alleged affair. something camilla has never acknowledged. diana later tells a reporter,

camilla is not willing to leave charles. saying, you have got everything you ever wanted. you have got all of the men in the world to fall in love with you. you have got two beautiful children. what more do you want? >> diana said, yes, this is my husband. the situation was untenable for someone like diana. as diana herself setd. there were three of us in the marriage from the start so it was a bit crowded. >> diana had realized there was no chance, or little chance, of reconciliation. >> did she seem depressed orhue the experience. i remember the following day, probably the brightest, liveliest i have seen her some time and thereafter there was a huge build up confidence. >> confidence, wharf says to go solo and at 27 years old, chart her own course. or as diana once described it, cut my own path.

>> we went to nigeria, to a leper colony. she was literally holding the lemer's hands. we went to brazil. she hold babies born with hiv. >> when diana went to a hospice, she would sit on the bed and hold the patient's hand. when charles would go to hospice. he would stand by and be sympathetic. they had a different approach. diana was touchy, feely. >> it's not just actions, but diana's words that are different. >> so this is how a speech might turn out. she would send the one from the organization. with a little post-it note. attached. saying i wonder what your views are? she wrote a bit. >> old friend james colthearst helps diana craft new, more personal speech stz. it is april, 1991. >> hiv does not make people dangerous to know. so you can shake their hands, and give them a hug. heaven knows they need it.

>> this was a game changer for her. normally, her appearance at a charity might get a mention inside pages to say she had been there. the first speech ended up being reproduced ver bbatim on the frt page of the two broad sheets. a big moment. princess diana the advocate is an instant star. >> particularly as the diana became more accomplish the, more sure of herself, more confident, it seemed her husband, but also, some of his family, saw diana was a mystery. but ultimately with hostility. people were going crazy about her, and, he was like, a shadow next to her. >> diana goes one side of the road. charles to the side of the road. the side that got diana cheered. the side that got charles jeered. it was all the time. it was difficult. he did probably get resentful. he was on the front page of the

newspaper, lead story on television, it was always diana. >> publicly, prince charles jokes about it. >> i have come to the conclusion, that really it would have been far easier to have two wives. to have covered both sides of the street. and i could have walked down the middle directing the operation. >> but privately, bythe early 90s, charles and diana are living separate lives. >> they do a state banquet or something involving a state visit it together. then diana would come back here and charles would go back to highgrove. so diana came back here alone. she lived a lonely existence. she was a prisoner. >> and desperate to let the world know. it is february, 1992 t. touring india, diana goes to the taj mahal without charles.

>> that picture, somehow came to be emblematic of the end of a marriage and also of her lonliness. >> tilting her head to one side. and they were all headlines, thoughtful. >> and you think that was deliberate, on her part? >> up to a point, yes, it was deliberate. >> diana was a master manipulator. she was someone who was have shrewd. >> that is, until the summer of 1992, when we come back. >> she said, what do i do? i said you've already done it, i suggest you pour very large scotch. where you can compare multiple quote options online and choose what's right for you. woah. flo and jamie here to see hqx. flo and jamie request entry.

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1992 was not a year of which i look back with unvaluable pleasure. >> startling and revealing

admission from notoriously private and composed, queen elizabeth. >> it just turned out to be an -- >> declaring 1992 a horrible year. >> she actually found a very neat way of saying, yep, it's tough and i don't mind telling you it's tough. >> tough times that start early february in india. diana is at a polo match with charles. after the victory he goes in for a kiss with his miss. >> awkward moment. >> you've got the prize, i'm afraid. yes. >> did signify to the world at that point exactly where the

state of the marriage was. it was not expected. it was waiting for admission that things were really wrong here. >> but according to palace insiders, charles is not about to do that. they say the people on his team have other ideas. >> they set out to diminish diana in the public's eyes. this was an attempt to intimidate us. it was a bullying tactic. >> what diana's private secretary calls a smear campaign, that she says began in 1991. >> for diana's 30th birthday he wanted to throw a birthday party. she saw this as a pr stunt. her reluctance to have a big birthday party was prominently reported on the front page of the tabloids.

>> these are the kind of games that they played throughout their marriage to win over the public for manipulating the press and no one could do it better than diana. she was determined the to stay something. it was no stopping her. it was inevitable, i think, as a vent for the anger. >> so diana asked her old friend for help. >> i said a book would be a better format than a mad article or a tv thing, because she could have control of it. >> a book like no other, diana's own story, personally told to a reporter of her choosing. royal watcher andrew morton. because diana can't be seen meeting with morton here, so she hatches a secret plan. >> it was almost like you were in a sort of a james bond movie, kind of. >> it was much simpler in a way than people make. >> starting in the summer of

1991, he biked to kensington palace as he has for years. this time he carries a small tape recorder and a long list of questions hidden in his bag. >> went outside, had lunch, maybe a few questions before lunch and a few after and then off again. >> off to deliver the tips to andrew morton, who weaves them in into a revealing book, more revealing than anyone expected. >> she was very open, indeed, about everything, indeed to the level i was worrying -- cautioned about what was being said. >> from her struggles with bulimia, to her husband's infidelities and her multiple suicide attempts, one of them happening when she was just three months pregnant with prince william. >> she threw herself down the staircase and charles went out the door. she was badly bruised.

>> this was a letter -- >> by the end of the 1991, the book is finished and diana is getting ready. >> preparing for the volcano to erupt, i do feel better equipped for when it comes our way. >> was she excited about that? >> i think relieved. >> book excerpts finally hit the news stand in june, 1992. >> how did you know she was behind it? >> it was too much in it not to have her fingerprint all over it. >> diana panicked, she called me at 5:00 and said what do i do? >> i said you've done it. i suggest you pour a very large scotch. >> she got condemned for speaking, revealing the truth. rather than having the royal establishment respond to the message, they just shot the messenger. >> while the palace doesn't support her airing of dirty laundry, many ordinary people relayed to her.

>> she had huge support saying you've done a pretty good job. >> was she concerned, at all, about how this might affect the boys? >> i think she was mostly concerned that she kept being crushed, as she saw it, by the system that would have been more damaging for them. >> the war is on. >> we're talking about the trouble in the royal house of windsor. >> from the summer through the fall, every day seems to bring a new revelation. >> diana's tape confessions, can life at the top get any worse? >> maybe fairy tales don't come true after all? >> privately insiders say they meet and decide to separate. the queen will not allow it, a period the palace will not comment on. >> i