we're on the west coast but the effects of hurricane irma are being felt all over this state still. there's a lot to report over the next two hours. we're going to be focusing on what happened in the caribbean where the storm has passed by the misery is remaining. there are now 16 deaths in the united states contributed to the storm. twelve of them here in the states and at least others in the caribbean. fema estimates 19 homes were damaged or completely destroyed. over the next two hours we'll hear from survivors who rode out the storm and people who coming home to see what's left behind or not left. virgin islands, the people there have told us they're feeling neglected. the three largest islands in the virgin islands, st. kroiks, st.

thomas. here in the western side, they are shooting for september 22nd, that's next friday. more on that situation in a moment. first, we want to start in the keys. lisa, is a nurse who wrote out the storm in key west. i spoke to her by phone a few moments ago. >> lisa what's the situation in key west, what are you seeing around you? >> right now they're clearing the roads and debris in the key west, there's no power and the cell phones are not looking. i think people can look with a google map at houses. some houses have roof damage in key west. they have high winds but not destructive. big pine on the other hand, and

sugar love, loaf i'm hearing are destroyed. fema has not produced the feed they're suppose to or the amount of food. they brought some ere's not enough for people who lined up to get them. we had cell phone service for five minutes today. i have at&t and i found a landline, that's how we're communicating at aqua nightclub with harry hundredsman. >> you decided to stay behind, what was your thinking on staying behind? >> so we stayed here it was terrible. it flooded our home. had we not been here for wilma and couldn't have gotten in our home immediately to fix it, it would have been a disaster. there was sewage water, saltwater, people couldn't get back into town for a week and a half. i'm also an rn so i do have the ability to help people, i'm a volunteer for love is love foundation but i'm also an rn

period, i certainly can help. but mainly, i wanted to make sure my kids were out of town and we could get back, assess the damage and fix any problems. i think aaron was doing the same thing. once you're out you're out. it's going to take a long time for people to get back here. we've got looters that are around. we had someone knocking on our door last night as a matter of fact. so, it's a situation where i'd rather be here than away wondering what happened to the house. we have a curfew right now from sun down to sunset -- sun up. >> you were riding out the storm in a hotel, what was it like during the height of the storm? >> well, the hotel we were in a safe spot. the holt lost power and the sewage line was backing up so the hotel was not any good, but it was a safe spot. you asked why we didn't run too, until the very end we looked

like we were going to be fine. key west looked like the only spot in florida that was going to be fine. so, where do you run to? my son went to alabama, we stayed back to assess the home damage. anderson i'm going to have to go that you are curfewing us right now. >> all right. lisa i appreciate it. you stay safe. jointing me now on the phone is key west city manager, jim shoel. we have two deaths confirmed in the keys is that still accurate and how are authorities in key west trying to account for everyone? >> arneson, good evening. there were two deaths one was in key west, it wasn't immediately storm related we don't believe. the accountability of it, key west did not take a very major brunt of the storm. we don't have that much structural damage in key west,

it is worst up the keys. but our biggest challenge thus far has been moving debris out of the road way so that the roads are passable. i don't know of any issues with people being trapped, we're not doing search and rescue in key west. i know there's still some -- some resources doing that up the keys from us where conditions were worse. key west is in the process of recovery. we got 80% of the roads passable now, they're moving the debris off to the sides of the road. we're going to start the clean-up process here soon where we go out and pick up all of the debris and get the town cleaned up. the biggest challenge we have is the lack of power, lack of water. and fortunately this evening we got our waste water treatment plant up and functioning but

that will help us once the water gets turned on to be able to work our way back to normal operations for the city of key west. >> well, a lot of that is very good news. the department defense says there's more than 10 n,000 peop who rode out the storm may be evacuated. do you have any clarity on what's happening? do you think there will be a need to have large numbers of people evacuate from the keys if. >> anderson, i don't think so at all. we were not aware of that information. myself down here in key west and the monroe county emergency management folks, everybody who evacuated and heeded the order that was good. those that are here, we're working to obviously provide services and not overextend the resources that we had.

now that we're receiving, but there's at this point, certainly in key west there's no need for an evacuation. i can tell you that the florida keys authority is working very hard at restoring the water. they've -- they've done a tremendous job today with their crews out there reducing the number of leaks in the system. they got water pressure from marathon to keilar go all the way down to marathon. they're going to work their ways down the keys and restore water pressure to our community. and that is obviously an issue, and that's why we don't want people to in mass return down here to the keys. and we certainly understand that everybody wants to get down here and check out their home. anderson, if i may i can tell you i live up the keys, i was able to make it up there in

daylight today. i live on the island of kudlow key, my house is still standing. the roof's intacted and the house was dry inside and so are all the neighbor's house around me. it's not as high a number of damage as being what is publicly proclaimed. >> that's certainly good news. we're trying to get as accurate information on relying on people like you and other officials. we appreciate it. go ahead jim. >> the statement made earlier that 90% of the homes in the keys have major damage and that's certainly nowhere near the case down here in key west and the immediate area. like i say up there in kudlow which was in the heart of the eye wall landing in my small neighborhood t not any major damage that i saw.

>> well, that's really good to know again. we hear one official says one thing an estimate, and sometimes maybe they rode a chopper over and their guesstimating. we appreciate talking to you on the ground and you telling us what you've seen in the keys. jim i appreciate it. the power outages is one of the biggest things at this point. nearly 5 million customers without power in florida. nearly more dark throughout the west in the southeast. in florida we'll see daytime high temperatures into the 90s this week. it's going to get pretty unpleasant. all that work's got to be done. no phone, communication, if you have a landline that could work. cnn's miguel marquez with more. >> we put the pork chop, chicken and sauce savaged, he gone tuck

t sausage on the grill. >> reporter: how difficult is it to live day-to-day here? >> it's sad. and it's hard. because the stove don't even got no more meat when it's gone out we done. >> reporter: with many displaced by the hurricane, walker now has 8 people living if her house today, she's cooking for twelve and she still doesn't know when the lights are going to be upon. >> you keep calling they say they don't know when it's gone be back on. >> reporter: how many times have you called? >> 60 times. >> reporter: nearly 60% of the people live in poverty. >> as you can see all of our vegetables -- >> reporter: found tell has a wife and five kids. he works creating creole and english in a clinic. >> i couldn't get any milk,

when -- but even if i had bought it i won't be able to store it. >> there nowhere else for you to go? >> there no where else to go. >> reporter: the town's grocery store open but no power, no milk or meat. >> reporter: every day you're without electricity how hard is life? >> very hard and stressful. >> reporter: here in cross florida there's not one problem but thousands. power lined toppled by winds, some snapped in half. trees fell every where bringing power lines down with them. crews from florida and beyond working around the clock but the damage widespread and massive. water and sometimes ice can't be distributed fast enough here. fresh food in short supply. >> i don't know what else we're going to eat. i drove far away to get some food there's no hope. >> reporter: where does the next

male come from? >> no one knows. >> reporter: mayor steve wilson expects full power to be restored by the weekend. towns across florida facing unprecedented difficulties. >> this is one of the most diverse cities you have found. first time in the history we have had a mandatory evacuation. >> reporter: a record they never hope to repeat or break. >> cnn's miguel marquez joins us. how realistic in that community fol fo folks may get power back? >> reporter: the robs are so widespread. i do want to point out that this is tuesday night in downtown bell blade and it is dark. there are parts of the town that are starting to see electricity come back, other towns around here are also out. florida power and light says on the east coast they expect to

have most of the problem zaedea with by this sunday. on the ws coast they say it will take up to the 22in' next friday. here in the center of the state it's very unclear. the mayor's not making any hard promises but he hopes by the end of the weekend the lights will come back on here as well as the rest of the west coast of florida. anderson. >> appreciate that report today. thank you very much. fuel shortages in some places, people have a hard time getting around. dan gallagher with the latest on that. >> reporter: i can tell you right now we're in north tampa -- go ahead. >> what are they doing to combat this, what's the situation there? >> reporter: so anderson, the governor has done quite a bit at this point. he's waved the fuel tax on fuel entering the state. he has also made it to where

there's a napa limit entering the state. he has waved that requirement there. it still doesn't seem to be enough. he's asked ten other states to also wave how much a vehicle can weigh, the driver restrictions just to get enough fuel as possible here. it's not working here. my producers and i got gas at this gas station three hours ago. since then, no fuel whatsoever. people are lining up. this man is waiting here. the governors made it anderson so there are highway patrol officers dedicated to bringing fuel tracks like this one through the state of florida. we've watched this rolling sort of progress happen throughout the state. the supply does not outweigh the demand and that's the problem. so many people who are coming home from nr florida and other states tried to go down south, they have got -- they have fuel requirements, there are people here who many of them anderson

don't have power in their house. they're using their cars as refuge. they're going in, it's very hot here trying to get ac. so they're running out of gas, they're running their cars in the ground. we talk to triple a's whose here say they're going around replacing batteries as quickly as they can. the fuel is coming in at a faster rate but doesn't seem to be fast enough. >> yeah, appreciate that. we got a lot more ahead from the keys the next two hours and from all over the state of florida. also the storm hit homes for music star in the virgin islands. he tells how he help people survive the storm, people using the house he wasn't in. he's been trying to help people get out and get relieve in. we'll talk about that coming up

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moms know their kids need love, encouragement and milk. with 8 grams of natural protein, and 8 other nutrients to provide balanced nutrition. moms know kids grow strong when they milk life. . randy joining us now. what was it like? >> reporter: we hitched a ride with a couple of guys, one who

lives here year around. we rode down with him in this helicopter, you can see as the deeper and deeper we got into the keys the worst it got. boats flipped on they're side, docks from homes that were out in the middle of the water. roofs ripped off homes. we're in cud owe key where these guys have their home. we drove around and we could see there were boats off their mirrorings and in people's yards. here's the a sample of our trip with them today. mike whine haufr has lived in the keys for 30 years. he's about to see what's left of his house. >> my boat is still there, my house is still there. re >> reporter: how does your house look to you? >> looks like it's still there.

wow. >> really kind of suck to see what's left. i don't think we got the ten or 12 foot storm surge. >> somebody's homes are totally destroyed. >> that's totaled. >> reporter: this is your home right here? >> yeah one of them. it's not beat up. >> reporter: what do you think? >> it's not horrible. i still have a house. underneath the house looks different. >> why, how so? >> well, i didn't have a lot of this stuff here before a lot of this stuff isn't mine. this will be the telltale. >> yeah. the eye went right over your house. >> went right over. >> isn't it amazing it's still standing? >> they changed the building codes five years ago and i think

it made the difference. >> reporter: so we are told that there were 130-mile-per-hour sustained winds over the island with gusts going about 160 to 180-mile-per-hour here which explains why there were so much damage. the other guy on that helicopter with us, don brady, we had pretty bad damage. there was a room on his first floor, the doors were blown off and there were two huge freezers in that room. his house is down that way, his freezers are all the way over here. we're in the neighbor's lawn, we're working on limited recourses here. in this house across the street, the garage door is bent, the roof where that brown area is has completely fallen off the house. they had a 42-foot yacht that was here and tornado watched to the water. it was just banging around between the homes and canal and

its ended up a few blocks away on its side on top of the bank here in the canal. there was a lot of damage here anderson. there still isn't any power. people had generators and there was police in the area. it's a very very difficult situation getting around here for a lot of these folks where the eye of the storm went right over. anderson. >> randy appreciated you getting there. it headed to florida, hurricane decimated, caused a lot of destruction in the island. i want to get a update from st. thomas. irma hit st. thomas as a cat 5 storm. what's the damage there like? >> anderson, it was absolutely stunning from the moment that we got here, actually from before we got here. we pulled up on a boat, trying to get on this island. as you mentioned, irma hit this island, st. thomas before it hit the continental united states.

it was one of the first islands to be in the path of the storm and it's very clear. being here for just a few hours, this island is going to have a very long road to recovery. six days after that storm hit this island it is still incredibly difficult to get people and supplies on and off this island. what we witnessed here today were the locals helping each other, to get those essentials into this island. people with resources like yachts, boats, private jets and airplanes, things that normally made for very happy times, caribbean life on an island, they're using them to fiery in bottled water. medicine, food, formula, supplies like diapers for babies. things they are running out of. i spoke to so many people who spent days trapped in their own homes and neighborhoods and

eventually had to chainsaw themselves out just to get out down the street. the majority of this island has no power, many people have no water, little water or no drinkable water. and the foreseeable future, this could go on for weeks if not months before we see that power restored to this island. it's simply the nature of an island like this, even in the best of times it's hard to get resources on and off. what they're looking at in the future is what this will do to their committee economy, tourism if they cannot bring power and infrastructure back soon, this will affect their well-being in general anderson. >> sarah i know you've been there for a few hours, have you seen much federal, u.s. government support on the ground? you're talking about supplies running low and residence there

or american citizens helping each other, but is there a massive relief effort coming in at this point, or is it still kind of piecemeal? >> reporter: there is a relief effort. we're at the local emergency nmt headquarters. fema was here before the storm even hit, they were prepared. the lieutenant governor camped out for the storm in this building behind me and there is military assistance here. the thing is, the airport is badly damaged. the fiery terminals started to be up and running today and yesterday. getting those supplies in and out is still tricky and getting people out is tricky. evacuations, there was a cruise ship that came and evacuated some people today, and there are fiery boats but the majority of the people we see they're waiting on their baggage and belongings who are bringing their boats in trying to get

people out to st. croix, puerto rico, nearby island to get to safety. some people say they will return, some say they will not. >> thank you. i'm glad we have you on the ground there. up next, more than a dozen people survived a direct hit from the hurricane on st. john. i'll speak with kenny and one of hi friend that just got out today. next. time's up, insufficient prenatal care. and administrative paperwork, your days of drowning people are numbered. same goes for you, budget overruns. and rising costs, wipe that smile off your face. we're coming for you too. at optum, we're partnering across the health system to tackle its biggest challenges.

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you just heard a report on st. thomas, st. john's another

big island from the virgin islands. kenny chess mick has been a resident there for years. he wasn't there at the time the island hit. 17 of his friends were riding out the storm in his house, they survived. with his help they were able to get off the island. he's determined to get as much attention to the u.s. virgin islands, to st. john and st. thomas and the needs of the island. one of his friends who wrote out the storm of his house, kate henna who just got out today. kenny, you love st. john, you got a place there and been there for a long time, whether you see the images of what happened there what goes through your mind? >> it's a lot of heart break, anderson. it's really just so many emotions running through my head

and my heart. it's hard to put into words really because i got so many memories there, so many friends there, so many fabrics and pieces of my life on that island. to see that devastation and to see what it is today. when i was just there last week, it's really heart breaking. i know what all my friends are going through and all the wonderful people of that island are going through. my heart breaks for them and all of us, really. and kate you were there until today, you just got out today. what's it been like the last couple of days? >> it's been terrifying. it's the scariest i think identify been through in my entire life. i've been in st. john about 11 years. we were going to stay at my friend's mandy's house, we thought that was the safe

option. the last minute we got to go up to this guy's house and it literally saved out lives. had we stayed at mandy's someone would have gotten hurt. my house is completely destroyed. we had a really god solid group up at the house. we were all good, we talking we were in a safe spot and the window blew in. so we went into the laundry room, and we had 17 of us including 5 dogs and four kids s and we -- some of the boys grabbed a couple mattresses and we ended up in there for about five hours with mattresses and a washing machine and dryer and five guys taking turns hoedildi up the door so it wouldn't flow in. there was a shock back there that we were able to different the wat

dump the water out and keep it from completely flooding. the parents with me did a great job of keeping the kids safe and not even really thinking that we had a problem and we were as scared as we were. i've heard more horror stories from other people. luckily everyone that i know has been accounted for and okay. i work on a boat, those boats are all damaged, so, it's pretty bad. most of my friends lost their homes, don't have anywhere to go. a lot of them don't, did you it's pretty devastating. >> kenny, i know you opened up your house to kate and a lot of other friends, and you and i were texting, you say a house is wood and stone and a house can be replaced, is the house itself

destroyed? >> yeah, it's pretty much gone, anderson. i was talking with my friends that i flew up here off island, and they reminded me of something that was very important. you know, listening to what she just said, a hurricane can -- can destroy an old, tear down houses, it can dev tastate all our friends' home, my home or whatever, but the one thing i love about all the people of the island is their heart, spirit and how resilient they are. a hurricane can take away all of our stuff, my house, kate's house, all the boats she worked on, all my friends' boats but they cannot take away our heart and spirit and how resilient everybody is. that's one of the things that drew me to the island in the first place. it was a very great group of people that loved life, loved

music and loved living. and i've all felt that it took a little bit kind of a different soul to live there in the first place. you really got to want to live there to live there. but this says a lot about a person when they stick it out over the years. and something like this that happens, it can take away everything that we have, but it will not take away our spirit and our heart. >> more of my interview with kenny and hanna in the next hour. kenny's looking for a way to help. you can bo to kenny chesney.com on ways to help. the mayor told us the danger is not over. the report on that in just a moment. four weeks without the car.

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we heard from the jacksonville mayor last night the worse was not over there. there was flooding last night, evacuations are still happening we're told. gary tuchman went to a residential neighborhood to see what families are dealing with. here's his report. >> reporter: molly is fearful of what she'll find as she her

cousin and dog winny return for the first time of the jacksonville home she moved into last month. the bedroom floor still has water but molly soon discovers the water was almost a foot deep. >> this is wet so it reaching up to the bed. >> reporter: she's stoic about her damaged bed and furniture in the home. what got to her was the discovery of personal sentimental paper that was kept in a folder. the folder that wasn't left in a high enough place. >> reporter: sorry molly. really sorry. >> it's okay, it's just stuff. >> reporter: similar emotions up and down the street of this neighborhood near downtown in jacksonville. >> i lived here 20 years. >> reporter: dan harris lives and works in this home, he's a

photography. the garage where he keeps his photo equipment has 3 feet of water. >> about 6:00 in the morning we got up and the water was basically up to the door by then. and then at 2:00 in the afternoon it was high tide, by then i had 9 inches in my living room. >> reporter: the four men put blocks under the furniture to salvage what they could. they couldn't salvage their cars. harris had two vehicles under water for hours. the cars of his three friends were also submerged. >> everybody knows when you live along the beach in florida you're vulnerable to hurricanes. when irma started tracking to the coast of florida, many here in jacksonville felt relief. it was a false sense of security. molly's experience was stressful from beginning to end. he had evacuated early on to her uncle's house near orlando, only

to learn hours later she was going to see damage at her home in vaejacksonville too. vs. i'm lucky i have a supportive family that's going to help medical get out of here, save as much as i can, go forward and go back to work and figure it out. >> gary, what can you tell us about the everyall impact on jacksonville. it's hard to get a sense on the big picture. >> right anderson. the people of jacksonville said since yesterday, they've conducted 356 rescues. not owl of those people and families were in dire straits but everyone was surrounded by water. last night in jacksonville more than 3,000 people slept in shelters. and we're told 15 different neighborhoods here in jacksonville were or still under water. anderson. >> all right thank you very much. i want you to meet lee

jenkins. she's in the neighborhood of jacksonville florida. you don't have electricity right now? >> no and will not until 22nd. >> your house is over there. i don't know if the folks at home can see, the giant tree up ended, the roots of it lifted most of the houses off the grown. did you hear this happening? >> we did. it sounded more like an impact on the house, just three thugs in a row. it didn't sound like a tree. shortly thereafter my husband poked his head out and we saw what was going on. we tried to check on the neighbors as best we could. >> so, they were -- they were here? >> they were here and inside a closet he said for about 15 hours. >> and they're obviously not living in this house now? >> no they're currently at a

hotel as we understand it. >> what's it like in terms of supplies. everyone say you feed three days of supplies. we're coming up on the third day? >> yeah we've stocked up as much as possible. i'm a florida native i'm been here for most of my life. we wen all over town for days getting two cases of water from each store. i made sure i had plenty for the kids, pets and we have canned goods and nonperson rabbles. we were able to get a january rart from a friend and that's really good news. we're stocked up on food and supplies, and our neighbors across the street have been helpful and we're working together. >> the adrenaline gets you through all this but then day three, four and five, two weeks later that adrenaline is gone and it's the misery like it's hot -- >> no power.

>> no power, food's running low you've got the kids, it's mi miserable. >> yeah it absolutely is. the main thing we're in florida in september and no one has ac or power. that seems to be everyone's major complaint. we're happy we're all safe and made it through the storm and we're looking for the city to come out and get or power on as soon as possible. >> thanks. some neighbors brought us pepsis which we can use. cyni . up next more construction in the caribbean. we'll show you the results ahead.

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. there's a lot of people in the caribbean who feel like they're stores aren't getting out. we heard earlier in the program from kenny chesney who has a place in saint john. he's trying to get supplies in and we're going to talk more to ken in the next hour. we met to focus on what's happening on saint martin. one side is dutch and the other

side is french. the dutch coast guard on saint martin contacted him and asked him to help with missions after the storm hit. he was one of the first people to fly to the island and he's been flying three rescue missions a day. what's it like, wade? it's a beautiful island, both sides. what's it like now. ? >> it's devastating, actually. i did the first mission in just as irma was barely leaving. it was still pretty windy and the skies were just starting to clear, and it was shocking. there's really not a building that's not in some shape or form affected with i would guess about 575% of brilgdsthe buildi

uninhabitable. it's a beautiful island and it's unfortunately just been destroyed because of this. >> let me just get to you repeat that. by your estimate, and you've been flying a buchlk of missions there, you think 75% of the houses are uninhabitable right now? >> that's correct, yeah. that's probably a pretty fair assessment. i've seen ranges from 70 to 90, but that's a pretty safe assessment. you know -- >> where are the people staying? where are people? >> well, this is where it becomes difficult. where louses standing, there is some evacuation areas. there's a lot of people that are also trying to get off the island as well, so at the airport there's a lot of people waiting to be extracted off the island as well. >> are there many relief flights

coming in not only with supplies but also to get off the island? >> yes, there is. the dutch government has been doing a phenomenal job of trying to get everybody as quickly as possible who needs to get off, off. there's 75,000 people on both sides. after something like this happens, really, it's one island. there's borders. you're trying to help out our fellow man. flights are getting in, the weather is good now. we continue to bring supplies in. we're continuing to take people out. >> do you know about the distribution system? obviously in the most populated areas it's easy to distribute supplies, but once bring them in to the airport, are things being

distributed? >> i couldn't really guess on that, anderson. i know there's a gasoline pump on the island, so getting stuff around from the airport is difficult, but beyond that, i couldn't tell you. >> what kind of stuff are you flying in? are you flying supplies in? are you ferrying people back and forth? >> both. it's not just me. we have a team and a bumbling of pilots here and a bunch of people and crews here doing all the flying. we're doing both. the idea is bring people up. initially it was the dutch marines. now it's red cross and those sort of agencies. we don't have a spare seat when we leave. we load up people that desperately need to get off the island and we take them off.

>> where do they go? >> we're taking them back to curaçao which is part of the the dutch island to the south. we can get them on flights. some people quite frankly are steig with family down here. there's a lot of families volunteering their houses. organizing to children can go to school. go back to some normalcy in life. >> wade, gosh, what you're doing is incredible. we really appreciate it. we appreciate you taking the time to get to word out. that's one of the things for people going through this, it is vital that the word gets out so that more aid comes in and that people know what is going on. sadly we just the learned death toll rose to 38 people in the caribbean. we'll have more from that region coming up.

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the story here in florida is many without a power. that extends to georgia, alabama, and the carolinas. tonight the street i'm on doesn't have power, but most of the houses are intact. the one behind me is not, a giant tree was blown over and the roots lifted up this entire side of the house, most of the house now. in the florida keys, there's a whole different scope certainly for what we're getting different estimates of the damage. i want to go to bill weir in the keys in a boat he's been riding

since this morning. fema put out this figure, 90% of the structures have some form of damage: i talked to an official from key west who said that was too high an estimate. what do you think? >> well, you know, i don't know about 90%. it's so interesting because the structures that are along the atlantic ocean which took the brunt of the force are those on the inside that took the dirty edge, are fortified. some of the steepest damage is inside these keys where the houses aren't as structurally strong. i'll show you some video of marathon key. i saw this building that had -- looked like laundry hanging from the railings, and there