homes and jails. i meet -- i am like a parent to 100 a addicts. >> he had faith in me and he had known me for ten minutes. he was staying in touch and making sure i was doing the right thing. you working today? yeah, i'm working. that's what i like to hear, you know. >> my phone never stops ringing. people are calling me 24 hours a day. i won't not answer that phone because somebody's life could depend on it. >> it's making a difference in the overwhelming addiction epidemic. >> good for them for their efforts. boy, the need is so great on that issue. we will be covering it for a long time. in fact, we are following a lot of news. fema is set to update the

situation in puerto rico. what do you say, let's get after it. >> this is a national emergency. millions of our fellow americans are in peril. >> did you acknowledge it was not a mistake to not have this on the ground earlier? >> no, not at all. >> it was a news story in terms of the ability to reach people. >> everybody needs help. >> the bill is $1 million, and he's paying $52,000. who is picking up the rest? the taxpayers. >> it reinforces every bad stereotype about the trump administration. >> i am not happy with that. >> this is "new day" with chris cuomo and alisyn camerota. >> good morning and welcome to your "new day." it's friday, september 29th and 8:00 in the east.

and the rescue efforts in puerto rico are unfolding at a good pace. and trump is tweeting this morning. the fact is puerto rico has been destroyed by two hurricanes, big decisions will have to be made as to the cost of rebuilding. in a moment we will get an update from fema, and we will bring that to you live as soon as it happens. 10,000 responders are on the ground to help, and we are told that more support is on the way. the pentagon has appointed a three-star general to lead all of the military hurricane efforts on the island. >> logistics are a problem. there were unforeseen and unplanned for contingencies. a ton of stuff has come to the island but can't get to where it needs to be fast enough. how do we know? because we have the biggest team of reporters in the business on the island. they see nothing but devastation everywhere they look. the need is great and it

continues. just look at the drone footage that we have, obviously flying over the top and seeing what has happened. puerto rico needs help. it needs more help and it needs it fast. the lines are hour and hours long for gasp barely gets them through the same period of waiting. water, ice, food, medicine. they are in short supply in the best of situations, they are almost nowhere to be found. that has to change. hospitals are struggling. sanjay gupta is down there in the reality of what is happening and that's why we are telling the stories. >> let's get information and perfective from the ground now, and joining us is san juan mayor. madam mayor, good to see you, mayor. we know how busy -- >> good morning, alisyn. >> yesterday, 24 hours ago when we spoke to you you told us the polite of all of these supply

containers sitting at the port, they are between 3,000 and 10,000 of them with everyday supplies, and you told us about trying to get whatever is in those containers to puerto ricans. >> yes i got a call from the white house staff. they immediately deployed fema people to our facilities, and we seem to be getting some headway. i am confident by today or tomorrow we are going to start getting somewhere very fast. we are fortunate that we have a logistics team from new york

may mayor de blasio. i heard a voice that said logistics are the problem. and that's it. i had a mayor coming to me last night crying saying i have no food, no water, no medicine for my people. can you spare me whatever is left over from san juan. i walked towards the fema employees that are now deputized in san juan, and i said if i give them a portion of what you gave me -- i want to let you know that yesterday we got three pallets of water and four pallets of food and 12 pallets of baby food and supplies, and that's the first we have seen from fema and we are grateful for that. these people were drinking out of a creek where they are washing their clothes and

bathing them souselves, and i w told by those two men yes, a. they report to john rabin, and they took one truck load and that was better than having nothing. this is happening throughout the island of puerto rico. logistics is a problem. how do we get around it? this situation, well, there's no energy at the ports so we cannot lower the containers, so you do it the old fashion way and you open the doors and have a line of people and you move it with people, and you move it back and forth and make sure that supply chain starts running steadily. in a town of 20,000 people, when you get two pallets of rations, that's not going to do much. >> when you -- i want to interrupt you. when you say that san juan for the first time yesterday got

three pallets of water, how many bottles is that? >> that's about 4,132 bottles of water for a population of 350,000. i mind you, not all of them are in need. we are doing -- somebody just said great job. >> we heard. >> we thank you, because you are helping us get a better voice out there. i am appreciative of the call from the white house staff, and i am sure that things are going to start moving. this is san juan, the metropolitan area out there. there are thousands of puerto ricans are struggling. what kind of puerto rican would i be to not do something about everybody out there? >> we want to understand the

discrepancy we are seeing. the acting secretary of homeland security said this was a good news story about what is happening in puerto rico in terms of reaching people. do you think this is a good news story in terms of reach? >> who said that? >> yes, she said -- >> is that what she said? >> elaine duke, and she's the acting homeland security -- we can play it for you. hold on, and let us play this for you and our viewers. listen to this. >> i am very satisfied. i know it's a hard storm to recover from but the amount of progress that has been made -- i really would appreciate any support that we get. i know it is really a good news story in terms of our ability to reach people, and the limited number of deaths that have taken

place in such a devastating hurricane. >> go ahead, mayor. >> well, maybe from where she's standing it's a good news story. when you are drinking from a creek, it's not a good news story. when you don't have food for a baby, it's not a good news story. when you have to pull people -- i'm sorry, but that really upsets me and frustrates me. i would ask her to come down here and visit the towns, and then make a statement like that which frankly it's an irresponsible statement and contrasts with the statements of support that i have been getting since yesterday when i got that call from the white house. this is -- this is not a good news story. this is a people are dying story. this is a life or death story. this is -- there's a truck load of stuff that cannot be taken to people story. this is a story of a devastation

that continues to worsen because people are not getting food and water. if i could scream it a lot more louder, it's not a good news story when people are dying when they don't have dialysis, and when the generators aren't working and the oxygen is not providing for them. where is there good news here? the good news is we are getting heard. the good news is there's boots on the ground. the good news is people from fema have their heart in the right place and the hhs people know what to do. for heavens sakes, somebody let them do their job. let them get the food in hands of the people and then talk about good news. when you have people out there dying literally , scraping for food, where is the good news?

>> what do you want the white house to do? >> well yesterday -- again, i was privileged and thankful and very hopeful when i got a call and things started moving in san juan. i asked them and let them know that san juan could be a point of distribution, and we are closer in going to the northeastern part of the island. if diesel is a problem and you have to go 40 miles to get three pallets of water, and why don't they give you the 21 ballots of water for the week. i don't know who said it, i heard it, it's a logistics nightmare they did not anticipate. let's fix it. let's drone out and drop things and let's parachute things out and drop things. let's get people out there. sometimes the most difficult problems are solved in the most simple ways.

this mayor from a very small town of 20,000 people got one little truck that he got -- somebody loaned him the truck and came to san juan and picked up supplies. it's not that difficult. if the logistics don't take the place of the action, and i know the fema people are working hard and doing their best, so this is a message for president trump, thank you for calling san juan yesterday and listening for our may day call. there are 77 other towns that are waiting anxiously and will be very grateful to you and to the american people if you continue to step up to the moral imperative that you have taken on all over the world to help those in need. so help us. not having the containers full -- and i know he can do it

because he did it yesterday with san juan. somebody heard me. they just came to san juan and things started moving and rolling. but this has to happen on a continuous basis for the entire island of puerto rico. >> we heard from general buchanan who is now on the ground -- >> we have faith. >> i know you have faith. you have been making this plea every day that we have spoken to you. it has been, i think, nine days since the hurricane. i know you think things should have happened sooner. when we spoke to general buchanan that just arrived on the island yesterday on the ground and he says roads are still impassable and the infrastructure is so broken and that's why it's hard to get to the more remote areas that you are talking about. >> let's get it done. well, let's get it done and let's put a crew of people out there with enough equipment and let's just push things out of the way and move. where there's a will there's a

way. isn't that the american way of doing things? you never get distracted by the obstacles and move ahead and push on and show the world what you can do. let's show them. let's just show them one more time what the u.s. can do and save some lives. this is not about water that's warm so you can take a bath. this is about water that is drinkable so you can save a life. >> mayor, we also heard of the desperate situation of trying to get fuel. even people who have cars don't have the gas to get to their relatives, to get to the people in the outlying areas that need help. we also heard a dangerous situation where people are so desperate for gas they are showing up at gas stations with weapons. what is the security situation like in puerto rico today? >> well, it's starting to ramp up because people are getting desperate. people need fuel not only to get

around but you need fuel to put into generators for life-saving situations. in order to cook whatever meal you may have. some people have gone back -- i have seen this. common complexes, they just take wood and they figure that they cook for the community. that is -- that is good news, that people are starting to share what they have, and they have found commonality. last night i was in a disenfranchised community in san juan, and we had little lamps that were solar powered. if you have anything like that, send it to me and i will pick it up and take it anywhere you want me to take it, to any community. if people are allowed to take back the streets because they have some sort of way of

flashing some light in the area, literally it's not only light but it's hope and it's the renewed knowledge of things that could and have to get better. more and more the police have had to take custody of the gas stations, as you mentioned, and as you probably have seen through the videos people spent about half a day, if not more -- remember, there's a curfew at 7:00. so the few people that can go to work because they have a job still to go to, perhaps have to spend a day or half a day off that work just to get gas to get to work. you know, if we could through using military logistics, military-like logistics -- not the military, but military-like logistics, if we could use that brainpower in order to establish

remote or different gas facilities, that would help a lot. it would help ease and make sure transportation comes along. the other thing is our communications. our communications are spotty at best. you can reach us sometimes, and cannot reach us at other times. if you don't get our infrastructure, that is not a priority, but hospitals and food and drinking water is a priority, and those nursing homes and elderly homes are a priority because they are becoming just human cages for people that are sick and unable to fend for themselves. >> mayor, i think it's fair to say you have been the most outspoken of all of the public servants and politicians, and every time you speak out with an appeal like this things do seem to get done.

thank you for your candor this morning, and obviously we will check in with you every single day. thank you. >> alisyn, can i say one last thing? >> yes. >> again, mr. trump, we appreciate everything you are doing. we know it can be done faster. help us save lives. we will be forever grateful. >> we hear you, mayor. thank you so much for taking the time. chris. >> a hard situation you see there with the governor and with that mayor. they are appreciative for what is being done and it's not enough. both things can be true. the reality on that ground is as real as her pain is real, and that's why we keep covering it. >> she has actual suggestions. that's not just pie in the sky, and let's start a human chain and let's unload the trucks one

by one, and she needs help organizing. >> they have real logistical issues, and some could have been foreseen and others could not. there's a tremendous amount of manpower and effort and it's not enough. there's a lot that has been delivered. it's not enough. the problem that is layered on top of it is our president's desire to be congratulated for what is being done and to be seen as a winner in this situation, and nobody is winning right now and that's the reality. we are awaiting a live update from fema on the federal response to hurricane maria. what are they doing on the ground? what still needs to be done? we will bring it to you as soon as they step up to the podium, you will get it live. r floss you may have gum problems and could be on the journey to much worse. help stop the journey of gum disease. try parodontax toothpaste. it's clinically proven to remove plaque, the main cause of bleeding gums.

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we just heard the mayor of san juan making an emotional appeal to president trump and telling him that his recovery effort is not a good news story. >> when you are drinking from a creek, it's not a good news story. when you don't have food for a baby, it's not good a news story. when you have to pull people down from buildings -- i'm sorry, but that really upsets me and frustrates me. i would ask her to come down here and visit the towns and then make a statement like that which frankly it's an irresponsible statement and it contrasts with the statements of support that i have been getting

since yesterday when i got that call from the white house. this is not a good news story. this is a people are dying story. this is a life or death story. this is -- there's a truck load of stuff that cannot be taken to people story. this is a story of a devastation that continues to worsen because people are not getting food and water. if i could scream it a lot more louder, it is not a good news story when people are doing, when they don't have dialysis. when their generators are aren't working and oxygen is not providing for them. >> joining us now, cnn political analyst and "new york times" correspondent, and david axelrod. what she was responding to the

homeland security secretary. >> there's a problem with making sweeping declarations in any kind of disaster. we have seen it in new york with the mayors over many years and this is a much broader scale. there's a degree in the trump administration where officials are adopting the same language the president does constantly is something of self praise and how well they are doing because that's important to the president. you can look at the images of what is going on and see the delays. i think you said it before, right before i came on, the two things can be true, it can be true that there are efforts to make this happen and it can be true that it's not good enough. when you listen to this mayor, her words are pretty heartbreaking and clearly heartfelt. this is not going to end anytime soon. you have the president this morning tweeting about how big decisions are going to have to be made about rebuilding and that feels, i think, for people there dealing with this early to

be saying with this. >> bossert said that's about cash on hand. florida and texas -- you are talking 100, 2$200 plus million in debt, but they had cash on hand. the president was putting a condition axe on how much they will spepbnd to rebuild. there's an aspect of the politics. we know what the politics are on the ground. we know what it is. it's bad. it's not getting better fast enough, period. the politics that we are hearing from bossert, elaine duke, they are being put in a position by somebody -- we will leave that open -- to go out there and say we are doing great. don't let the media frame us as this is not getting done, but the reality is it's not getting done. whether it's about blame or

whatever, nobody is getting it done in puerto rico right now. >> maggi is the world expert on donald trump and can speak volumes on this. she talks about the heartbreaking testimony we heard. the question is can his heart be broken? can he display any kind of empathy for other people? that is what has been absent from his rhetoric. it's all about him, always about him. this is a place where the president of the united states needs to express through action and also through words a sense of connection with people who are desperate and people who are dying who are american citizens. >> he did not talk about it for almost a week. he was caught up in the nfl situation. >> it was compounded by this condrivance, and it was something of his own invention of the rekindling of the

kaepernick controversy, and he engaged in it all weekend long as the people of puerto rico were calling out for assistance. this goes not just to operational issues, this goes to personality deficiencies in the president. we have seen it before and we are seeing it now. >> empathy or no empathy, they want action. what has happened this week is when the president has heard testimony like that on our air and elsewhere, then he has acted. he does lift the jones act. once he hears that something is going wrong and then, of course, he does want the reputation of being in control and being a winner and then he does do something reactively. >> look, i find it very unlikely that general kelly, who has a very impressive and respected resume, has not told him in briefings what was going on in puerto rico. for whatever reason this president always needs to see it himself and needs to see it from

the outside world coming in from television and that is what moves him. it's good they lifted the jones act temporarily, but it's still not clear why it took so many days. whatever the reason is that it takes him so long to get there on certain issues, for people who are suffering, for voters in various places, it doesn't really matter to them what the reason is and in terms of the psychology of the president, why it takes him a while. this is a major crisis not of his own making. this is one of the first -- take out north korea, which is partly his involvement in terms of escalating rhetoric, and this is the first real crisis that is not of his own making that he is having to face. it's not on the u.s. mainland, so it's possible people are looking at it differently but it's a massive human catastrophe and it's just getting started. >> there's confusion. why does the mayor say thank you

if the response isn't enough? you bite the hand that feeds you in a situation like this things can get worse real fast especially with this administration. you have to allow the political leaders down there to show thanks for what is going on. it doesn't mean they are not asking for more. tom price, what is your analysis on what the health and human secretary did was wrong, and what his fate will be? >> well, what was wrong was obvious. he was flying around at taxpayers' expense. he, you know, his response is too little and it's probably too late. i find it particularly egregious when it comes to the time when he has been fighting so hard to cut health care for people, when he's not discharging funds to -- for affordable care account enrollment, you know, it is wrong in a million different ways. i must say, chris, if this had happened in another

administration, the congress would be more vigorous and the president would be sending this guy on his way. we will see what happens, but this is -- it's an extraordinary story. i mean, the scope of this -- life styles of the rich and famous flying that he is doing at a time when the administration is talking about cutting waste and is waging war on the affordable care act by withholding money. >> the hypocrisy of it adds another nice layer. maggie, why the is president so upset about this one? >> because this is something easy for everybody to understand. to be clear, initially earlier this week when i spoke to administration officials and asked plainly will price survive, and they said yes he is weathering it and the president never really liked him. he was absent during the health

care debate early on back in the spring. then there was this story in politico about him going to go and see his son with one of these planes, and doing all sorts of personal work and that did impact the president. the president can see the headlines and it negatively impacts on him, and this is something every voter can understand. what i still marvel at, though, even as the president understands this, number one, my understanding is price was not told to pay back this money. number two, he did it in a way that is going to keep this going. he's paying for his seats which is going to raise questions about how are the other seats being paid for. >> he took the whole plane. >> yeah, and it was done for him. does this raise a litmus test for other cabinet secretaries. and the president never failed when the opportunity comes to rip the band-aid quickly, and

it's hard to see price surviving. he could, and jeff sessions is still in his job, and it's a little bit of a different scenario. the president is very, very irritated by this. i can't see this lasting a long time. they don't have a ton of candidates that want that job which may save price for a bit, but this is dragging on in a drip, drip way. >> can't be easy to get people to take jobs when the idea of loyalty is fading fast. >> you get tormented, and then jet ascend. you see your own brand take serious knicks. i think that's what is going on. >> we should note, tomorrow be sure and watch a special axe files, and david axelrod will speak with james baker. that's tomorrow at 7:00 p.m. >> that's a good one. the need is great on every level. food, gas, water, cash. the banks aren't open.

you need cash. we are going to go live on the ground for a closer look at what it is like to survive there. next. going on in puerto rico.

we're seeing the president and members of his administration saying this is a good news story, defending efforts in puerto rico saying we are getting it done and doing great, but on the ground the need is what is great. take a look for yourself. you have the destroyed homes. they can't begin repairs. why? they can't get materials and there are no materials and no money, no credit card machines working, and who keeps that kind of cash on hand? how do you have the essentials? gas, water, food. hours and hours -- literally your day can be spent splitting up the family, you go wait in

line for gas for 12 hours, and i will go to the super market for ten hours, and that's life on the ground when you get outside the major city. bill weir has been there watching this reality and reporting it to us. david halsted, the former director of the florida division of emergency management has seen what it takes in bad situations. he understands what is happening in puerto rico and what still needs to happen. we have them both. bill, what we are pointing as a portrait, has it changed? >> reporter: i will tell you, just as we were coming on you could hear the sweet sound of chainsaws, a sound of recovery eight days after the storm. these are local volunteers, and that's the first tiny step in the right direction. it's so desperate everywhere else. just as a perspective, we covered the haiti quake in 2010 at the height there there were 22,000 troops on the island, a

neighboring island. right now, what is it, a quarter of that here? the most is being done by the locals here taking things into their own hands. we met deanna trying to keep that last vile of insulin for her husband, and somebody from the va did get them medicine, and that would be great news and we are trying to confirm that. and then lydia was rationing crackers for her kids. and then a decimated island off the coast of the main island of puerto rico, they did get 2,000 pounds of relief supplies for 10,000 people. they got a little diesel, and no word on if it's getting the generating plant for water back up. and yesterday, though, a sign of

hope coming from the private sector. famous chief cooking meals in one neighborhood, the barry yo here. watch him move with incredible efficiency is such a contrast of those tied up in red tape, and somebody waiting for authorization, it's maddening. we will see what happens today. >> dave, we keep hearing about logistics. a lot of stuff got to the island but is not getting to the areas where it's needed and how much of the logistical nightmare should have been foreseen? >> it should have all been foreseen. i give everybody an "a" for effort to getting it to the docks. what is the coordination of

giving information to the drivers and where to report? if that's not being handled, it's time for the private sector to come in. let's get this stuff delivered and out into the neighborhoods where it's necessary and needed. once there, how will we district that? will the military hand it out or volunteers? we don't want to cause civil unrest because a truck pulls into a neighborhood and they have not seen food or water for nine days. there's no coordination between fema, the government and the military. somebody needs to bring those three toegz and say this is how we are going to get this done. >> we hope that yields a faster result. thank you bill and dave. there has been another rock slide at yosmite after a climber was killed on wednesday. all that is next.

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woman: so, greg, it's a lot to take in. woman 2: and i know that's hard to hear, but the doctors caught it early. hi, blake! my dad has cancer. woman: and i know how hard that is to hear. but you're in the right place.

man: and dr. pascal and her team, they know what to do. they know what to do. the doctors know what to do. so here's the plan. first off, we're going to give you all... (voice fading away) we're following the crisis

in puerto rico. here's another top look at other top stories. scalise met with applause when he returned to capitol hill on thursday. he's a living example that miracles really do happen. scalise was shot in june at the congressional baseball team practice. >> looking good there. >> at yosmite national park a second rock fall on the famous el capitan. a man was killed and his wife was injured. the green bay packers and chicago bears stood together and locked arms in what was called a moment of unity. the new orleans saint say they will collectively kneel before the national anthem before their game on sunday in london. adam silver says he wants all players to stand during the anthem when their season begins

next month. during the coverage of the recent storms we have been able to tell you many of the inspiring stories about people pitching in to help each other. and stan hayes is a pit master, and him and his barbecue buddies responded to disasters the best way they know how. >> after a disaster, there's two basic needs a person has. the first is shelter and the other one is nourishment. barbecue, beside being tphaourishment is comfort food. we are not only giving something nutritious, but we are giving them maybe a little bit of normalcy for just a short period of time. >> sometimes a little bit goes a long way. stan and his team responded to harvey and irma and soon are hoping to send meals to puerto rico.

to see operation barbecue relief in action, go to cnn.com. this is life with lisa ling returning with an intimate look at how couples who have lost their spark are going to get their groove back. lisa ling joins us. the promos are very provocative, lisa. we'll talk about it. giveyou're finished! curse you, he-man, you interfering imbecile! give us one good reason we shouldn't vanquish you to another dimension! ok, guys, hear me out. switching to geico could save you... hundreds on car insurance. huh, he does make a point... i do like to save money... catch you on the flip, suckas!

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it's a very personal problem that many couples face, how to get the passion back if the fire has faded. this sunday cnn's "this is life"

returns and it focuses on couples that need help with sex. take a look. >> rickie and jennifer have a great marriage and they have a child and are still in love with each other. there's just one thing, like 15 to 20% of all married couples, the fire has gone out. >> every several months i have a freakout like can we talk about this and deal with it, and all the love is there except for below the waist. >> you are going there this season. >> the whole season is not about sex, but the first episode is about sexual healing. we follow two women with different approaches. one is a tonra expert and the other is a surrogate partner. >> how does that work, the surrogate partner? >> she will become physical with her clients. >> become sexual with her

clients? >> you could say that, yeah. she deals with people who experienced severe sexual trauma. one of the young men that we followed has pretty serious saw rememb sp, and to watch this kid remove his clothes, and then what they did was normalize the conversation. i think in our culture, you know, we have no problem promoting and publicizing sex, but we don't have a conversation about it even though it's a natural thing. i think it was a profound thing that i have been thinking about a lot, if you have any blockage to your sexual energy or deficiencies in your sex life,

you are not intimate with your partner, or you have body images, it affects every aspect of your life. this is a bigger topic that you might think. it's not a simple black and whitish. >> i can't wait to see it. looks really provocative. >> and it's relatable to everybody, i think. >> you just don't see it that often on tv. >> that's just one topic, as lisa said, of what will be the new season of "this is life," and be sure to check out the new season of banthony bourdain "parts unknown" on sunday night at 9:00.

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story, this is a people are dying story. that from the mayor of puerto rico, moments ago, showing the chasm between what is being said and what is being felt is far bigger than 1,000 miles that separate the island from the mainland. >> this is the mayor when she heard when she heard the story was being, quote, a good news story. >> the amount of progress that has been made -- i really would appreciate any support that we get. i know it is really a good news