mber. them, not so much. we let you keep an eye on your business from anywhere. the others? nope! get internet on our gig-speed network and add voice and tv for $34.90 more per month. call or go on line today. >> announcer: the following is a cnn special report. one woman died in this crowd, when that car suddenly accelerated and slammed into a group of people protesting against the white nationalists. racists who kill. nine people murdered in what police are calling a hate crime. >> attackers driven by lies. >> i already told you i have to

percent people who can't protect themselves. >> this is where he shot the gun, the assault rifle. tried to shoot the lock off. >> hate in the real world. >> jews will not replace us! >> that all started online. >> for some reason they made me type in the words black on white crime. that was it. >> so what's at stake? >> the future we want to build and the society that we want to have. >> tonight, spreading hate. the dark side of the internet. ♪ >> jews shall not replace us!

jews will not replace us! blood and soil! blood and soil! >> news of white americans mirroring the ku klux klan and chanting a nazi rallying cry. >> you can hear there the words of nazis, the torches from the ku klux klan. >> they're message echoing. people are disturbed by the chants and images from the march through living rooms across the nation. >> your organization has been tracking hate for years. what was so different about charlottesville? >> it was literally the largest rally of its kind we've seen in well over a decade. there's no question, something has changed. and it's deeply troubling. >> this represents a turning point. >> troubling because this white supremacist unite the white rally in charlottesville, virginia, defined a new daunting and divisive direction in our

country. >> we are determined to take our country back. >> reformed neo-nazi and author christian piccolini believes the khakis and their made-up moniker, all tt-right, are just new name for an old hate. when you saw those torches, what did you think? >> we've seen an metastisis. >> their intolerance was met with resistance. >> the outbursts have been violent. >> the resistance was met with terror. one woman died in this crowd when that car suddenly accelerated and slammed into a group of people protesting against the white nationalists. >> james alex fields jr., then

20 years old, seen here in exclusive photographs obtained by cnn, marching alongside neo-nazis and other white supremacists, hit the gas and drove his two-ton dodge challenger straight into antiracist protesters. fields injured 19 people and killed 32-year-old activist heather. >> here, where we're filming right now, my best friend, i got the word that they were looking for heather's next of kin at the hospital, probably the worst day of my life. >> according to the fbi, hate crimes are up more than 11% since 2014. and just three months before heyer's death, intelligence officials sounded the alarm within their ranks.

in a leaked bulletin, the fbi and homeland security warned that members of the white supremacist movement likely will continue to pose a threat of lethal violence over the next year. >> my daughter heather was killed as she protested racism. >> jews will not replace us! >> and according to the antidefamation league, white supremacist murders more than doubled in 2017. >> we need to be able to look in the mirror and say we have a problem here. >> a problem that has long plagued the united states. but piccolini says today white supremacists feel emboldened by the white house. >> many of the policies coming out of this administration are precisely the things we used to say 30 years ago in the white supremacist movement. >> we will not be replaced!

>> richard spencer has become one of the most well-known faces of the movement. >> do you believe you're spreading hate? >> no. i think the world is spreading hate. i mean, the world that we're living in now is generating strife and unhappiness and fragmentation. i am offering a way out. i am spreading love. >> you just said the word "love." and moments ago you said a torch-liter rally was magical. you know how to dress, you know how to cut your hair, you know how to present yourself. but your speech is -- >> wonderful? >> hate. >> captivating? >> hate. who is a typical supporter? >> a typical supporter is young, obviously white, male, often very tech savvy.

millenials watch three youtube videos and they're hooked. >> hooked since 1995 when sto stormfront.org became the first major website for white nationalist. >> it is a platform that is encouraging this type of violence, that is radicalizing young people. it's created this ecosystem of hate. >> hate that can turn deadly, when it leaves the internet and enters the real world. >> what's so disturbing about stormfront for you? >> it can be found by a 12-year-old with just a few clicks. >> or a 21-year-old looking to kill as many black people as he could. coming up next, dylann roof and one of the deadliest hate crimes in modern u.s. history. >> 911, what's the emergency? >> please, emanuel church,

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it was the last song of the night. it felt like my heart was skipping beats. i went to the er. they said i had afib. afib? what's afib? i knew that meant i was at a greater risk of stroke. i needed answers. once i got the facts, my doctor and i chose xarelto®. xarelto®. to help keep me protected from a stroke. once-daily xarelto®, a latest-generation blood thinner significantly lowers the risk of stroke in people with afib not caused by a heart valve problem. in a clinical study, over 96% of people taking xarelto® remained stroke-free. xarelto® works differently. warfarin interferes with at least 6 of your body's natural blood-clotting factors. xarelto® is selective, targeting just one critical factor. for afib patients well managed on warfarin, there is limited information on how xarelto® compares in reducing the risk of stroke. don't stop taking xarelto® without talking to your doctor, as this may increase your risk of stroke. while taking, you may bruise more easily or take longer for bleeding to stop.

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charleston, south carolina has withstood every act of hate imaginable. why was there a need to have an independent congregation? >> many were concerned about just being able to worship in dignity. >> emanuel's very first church was set on fire and worshippers were hanged. >> that church was burned to the ground by some of the white citizens of charleston. >> what do you think this church over so many years, up to today, has learned about hate? >> hate will never win, is the message that's being sent. >> but hate would return. >> the killer of an unarmed teenager, trayvon martin. >> 17-year-old trayvon martin was walking home when he was shot and killed. >> summer 2012.

trayvon martin, an unarmed black teenager, is shot and killed by george zimmerman. martin's death and zimmerman's acquittal reignited the american debate over race and justice. 17-year-old dylann roof is sucked in. >> i looked his name up, type his name into google, you know what i'm saying? for some reason, it made me type in the words black on white crime, and that was it. >> we know dylann roof, some of his first searches were on topics like black on white crime, a key phrase for someone who might be adopting racist tropes as if this were the root of the problem. >> black on white crime. those four words would unlock a whole world of racially charged false statistics. >> there's so much information out there. it's tough to distinguish what's

real, what's fake, what's propaganda, what's parody. and it's confusing for young people who are searching for an answer. >> in february of 2015, roof joins the white supremacist website stormfront.org, interacting with other users and hoping to meet them face-to-face. four months later -- >> breaking news out of south carolina. >> nine people murdered in what police are calling a hate crime. >> a white man in his 20s walked into the bible study and opened fire. >> dylann roof carries out one of the deadliest hate crimes in modern u.s. history. >> how did you find out about that? did you research it? >> yeah, i just looked up black churches. >> 59-year-old myra thompson was

one of the black churchgoers roof shot and killed. she was the reverend's wife of 17 years. >> police had the streets blocked off. and he kept saying, turn around. i was like, you need to get out of my way, i don't want to run you over, my wife is in that church, i heard there's a shooting. and i just lost it, for the first time in my life, i lost control. >> if it were not for stormfront, would those nine people in that ame church in charleston still be alive? >> i think that all those things contributed to the actions of dylann roof who walked in and murdered them. but i also feel very strongly that it was the foundation that was broken underneath him that led him to that place to begin with. we're not born to hate. we're not born racist. we learn how to do that. >> he knows that transformation

well. in fact he used to write and perform white power music. ♪ you can see him here in this 1993 hbo documentary. ♪ turns out dylann roof was a fan. roof says he saw that documentary, privately asking another user on stormfront if he knew the name of piccolini's band. >> did you know that dylann roof was actually on one of the white supremacist sites asking people if they knew about one of your white power songs that you wrote years ago? >> no. i didn't know that. can i see that?

those are my lyrics. i didn't know that. >> what were you expressing in that song? >> i put these words out into the world 28 years ago. i wasn't aware of this. that was the purpose of the music, was to encourage people to be violent. coming up. >> i'm not saying that he put it in their hearts. i'm saying some of those people already had it in their hearts and he just lit a match. >> i would like to punch him in the face, i'll tell you. >> 2016, and a presidential candidate's rhetorical bombs.

>> you know what they used to do, they would be carried out on a stretcher, folks. knock the crap out of him, seriously. >> words that excited others. >> you will not replace us! jews will not replace us! >> that was a huge vehicle for the alt-right entering the mainstream.

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some fell by the wayside. another fell on good ground. >> bible scholars say good ground represents a heart that allows the word of god to take root and grow in love and devotion. >> that was the bible study lesson. mark, chapter 4. >> reverend anthony thompson's wife myra taught those same words the night she and eight others were murdered bidy dylan roof. >> governor nikki haley said myra thompson taught our state and country how to love. >> when i met her, i thought i wasn't even close.

>> reverend eric manning is now mother emanuel's new pastor. >> are you concerned there could be more mass shootings like what you experienced in this church? >> there's always a possibility. i would pray that's not the case. but if we do not do anything, then evil will continue to rear its head. >> when photos emerged of the emanuel ame shooter posing with the confederate flag, lawmakers and activists demanded that something should be done. 23 days after the charleston massacre, governor nikki haley removed the flag from statehouse grounds. >> that flag does not represent the future of our great state. >> but on white nationalist websites like stormfront, the same sites that dylann roof frequented, exists an entirely different challenge. >> when nikki haley removed the

confederate flag from the south carolina state capitol, white nationalists online were angered by this action by the state and they felt that the state were complicit in social movements. >> i am officially running for president of the united states. >> and at the same time, one of the most contentious presidential campaigns in recent memory was under way. >> how hateful did social media get during the presidential campaign? >> we did a study and looked at 12 months' worth of twitter data gathered during the presidential campaign. we were astonished to find millions and millions of anti-semitic tweets. >> however it's impossible to know how many tweets were from real people. >> chat bots can be used on sites like facebook or twitter or youtube, any social media site, to automate communication

on that platform. so what the bot does is it looks like a person but actually it's an automated software program that's running scripts to make it look like a real human. >> bot or not, hateful messages were spreading on twitter. and it was twitter then presidential candidate donald trump used to communicate directly with voters. >> it's an asset. i tweet well. >> trump might not get the validation that he wants in the media that his ideas are valid. but there are groups of people online, his twitter followers in particular, that support these ideas. >> some ideas reformed neo-nazi christian piccolini says sound all too familiar. >> trump says he's running for president. what did he do or say that made you sit back and say, uh-oh? >> he was using fear rhetoric to gain support. >> when mexico sends its people,

they're bringing drugs, they're bringing crime, they're rapists. a total and complete shutdown of muslims entering the united states. >> his rhetoric all fit in line with the same fear tactics that i used 30 years ago and in fact the white supremacist movement has never stopped using. >> what piccolini lived, darryl johnson monitored. johnson is the former senior analyst for domestic terrorism at the department of homeland security. you were monitoring white supremacists, knew eeo nneo-naz 1995. why do they feel emboldened? >> the subject of building a border wall, the fact that we have an attempt to pass a ban on muslims traveling from different countries, these are things i saw on white supremacist message boards ten years ago. >> in november 2015, trump

spreads fake black on white crime stats, we tweetingretweet claim that black people were responsible for 81% of the murders of white people, these false stats originating from a twitter account with a swastika avatar. >> all it was is a retweet. it wasn't from me. >> you saw the propaganda years back. same thing that we're seeing right now. the fake black on white crime statistics. >> white nationalists have forever used that to exploit racial tension in the community. we all know that it's fake and that it's not true. >> there's absolutely no credibility to that. >> right. white nationalists exploit the issue of black on white crime to hopefully radicalize someone into doing something violent. >> in january 2016, trump retweets the handle "white genocide tm." the profile uses the name

"donald trumpovitz." trump re tweets the account in february. he also retweets breitbart, a website often using racially charged and misogynistic headlines and tags stories with the words "black crime." by april of 2016, support for white supremacy on twitter is off the charts. a study at george washington university reveals a nearly 300% growth in followers of the movement from 2014 to spring of 2016. dates that just so happen to overlap with much of donald trump's presidential campaign. and some researchers believe that is more than just a coincidence. >> he is what we call opening the overton window. this is a political theory where it's becoming more and more acceptable to talk about things that used to be publicly off

limits. >> in other words, white nationalists felt emboldened, openly expressing hateful ideas. >> what i meet young people who are coming to the alt-right for the first time -- >> richard spencer, the man who made the term alt-right popular, saw his ideology in trump's rhetoric. >> it was a wonderful thing. in the sense that he was a nationalist populist. we were his vanguard. >> a mostly online movement, it's difficult to define the alt-right. but it's no doubt fueled by white nationalists. >> i don't really like the term alt-right. it's sort of a modern wrapper on an age-old problem. it's a euphemism for antisemites, racists, and bigots. >> they may have seen another nod to their ideology when then executive chairman of breitbart, steve bannon, was set to be

trump's chief campaign strategist. bannon described breitbart to a reporter at the republican national convention as the, quote, platform for the alt-right. the trump campaign denied any involvement in the alt-right movement. >> would you say the trump campaign is a platform for the alt-right? >> not at all, we've never discussed it. >> the tweeter in chief has repeatedly denied allegations of racism and anti-semitism. >> number one, i am the least anti-semitic person that you've ever seen in your entire life. number two, racism. the least racist person. >> but racism and anti-semitism aren't the only poisons spreading to every corner of the web. coming up next, the danger of fake news. did you ever expect someone to walk through the doors of this restaurant with a gun? >> never.

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donald trump. he's elected the 45th president. >> donald trump knocked the establishment down and out. >> his historic upset, a

tremendous victory for donald trump. >> it's been what they call an historic event. >> november 2016. one of the most contentious and divisive presidential runs in american history is over. but the online drama, far from it. how hateful did social media get during the election campaign? >> the 2016 election campaign was different than any we had seen in the past. and it really was a moment where i think social media came into its own. >> and with problems of its own, tech companies struggled to stem the flow of false information. >> you wouldn't want to be twitter or facebook right now, trying to figure out how to protect free speech while also trying to get rid of misinformation and fake news online. it's a really, really tricky problem. >> the fbi has manuals about pizza used as codes.

cheese pizza means child pornography. >> on december 1st, 2016, at 5:08 p.m., court documents reveal 28-year-old he would garr madison welch began watching youtube videos on his cellphone, videos made by the infamous info wars radio host and conspiracy theorist alex jones. >> of course i was proven right again. >> 20 minutes later, welch texted his girlfriend, "looking up pizza zagate and it makes me f'ing sick." piz pizzagate was a flat out lie, that a child pornography ring linked to hillary clinton was operating out of a washington,

d.c. pizzeria. the false claim had been simmering on sites like 4chan and reddit for weeks. when did you first hear of pizzagate? >> it started on november 14th. >> the pizza restaurant owner is unaware of what is brewing. >> i got a call from a reporter if i had heard of this online conspiracy theory that involved comet. and i sort of thought, i don't know what this means, i'm sure it's nothing. >> but it became something big. hundreds of thousands of people watched youtube videos on pizzagate made by alex jones. mike gottlieb is the pizzeria owner's attorney. >> we can trace a meaningful spike when it went from a fringe

thing to a mainstream thing when infowars started covering it in december. >> pizzagate or related hashtags were shared more than a million times on twitter in just five weeks. >> that's all going on and then all of a sudden -- >> soon the pizzeria owner was faced with a frightening reality. thousands of people online believed the false claims. >> they were calling me a pedophile, calling hillary clinton a pedophile, then more outrageous things, calling us satanic, thinking we had tunnels in our basement. >> welch is one of those people who believed the false claim. on december 2nd, he sends out another text, raiding a pedo ring, possibly sacrificing the lives of a few for the lives of many. two days later, welch takes off to washington, d.c.

>> like i've always told you, we have a duty to protect people who can't protect themselves. >> and makes this video for two young daughters he leaves behind. >> i can't let you grow up in a world that's so corrupt by evil. >> welch pulls up to comet pizza six hours later. armed with a revolver and an assault rifle. >> calmly but with a giant assault rifle, walks through the dining room, through the bar area. this is where he shot the gun. his assault rifle, he tried to shoot the lock off. at some point this door opens with one of my staff members coming over with buckets of pizza dough. he raises the weapon and points

it at my young dishwasher who is of course terrified. >> welch realizes there are no children being held against their will and surrenders to police. welch pleaded guilty to assault and transporting a firearm over state lines. he's now serving four years in prison. >> in the days that followed the gunman's arrival, there were hundreds of signs outside, signs of support. it was like, we believe in the truth, or don't let fake news win. >> is this the power of social media? >> the notion that, you know, mr. welch is going to spend the next few years of his life in jail while the people who deliberately and willfully perpetrated this story that motivated him to do this will have nothing done to them, will

suffer no consequences, will probably have more viewers and more followers for it, is profoundly saddening. coming up. >> the vile [ bleep ] kill your self you [ bleep ] jewish [ bleep ]. >> hate you can't escape. >> i hope you do i, you worthless [ bleep ].

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i'm not going to sit here and tell you that covering people who literally hate me for the color of my skin isn't hard. it's hard. >> cnn correspondent sara sidner became covering hate crimes during the 2016 presidential campaign. soon after the election, acidner would cover hate like no other assignment she ever had. >> there are more hate incidents now since donald trump has become president. >> that's how neo-nazis see president trump. they are are clapping for him. >> it belongs to us. >> november 21st, 2016, this undercover video of richard

spencer's white nationalist conference is released. >> hail trump! hail our people! hail our victory! >> spencer chanting "hail victory" after donald trump won the election. his supporters giving the nazi salute. he became very much well-known after that. that video garnered national attention. >> they met up for a conference saying america belongs to white people. >> spencer's newfound fame hit home. how do your mom and dad feel about you, thanksgiving dinner? what do they say, do they say, richard, what the hell are you doing? or do they say, richard, we love you no matter what? >> it's more of the latter. >> we love you no matter what? >> yeah. >> spencer's mother sherry lives in whitefish, montana. she and her husband have never agreed to an on-camera

interview. what could possibly go wrong in whitefish, montana? it's the most i didyllic, most beautiful town. at some point a young mother tanya gersh, had a conversation with richard spencer's mother. >> she says she tried to warn spencer's mother of protests taking place outside a property she owned. >> i said if it were my son and i were in this situation and i were really hurting whitefish like this, i would sell the building. >> that isn't what sherry did. instead she claimed ger are threatened her in a blog post. >> she published a blog that called me an extortionist. >> and that changed tanya's life forever.

what happened to tanya ger sh? >> she was accused by richard spencer's mother of mistreating her and that literally unleashed the hordes of the alt-right. >> andrew englund, founder of the daily stormer, a neo-nazi site, discovered gersh was jewish and that was all it took to unleash his fury. >> he's open about his admiration for adolf hitler. >> andrew englund from the daily stormer website told his hundreds and thousands of followers to go visit me in person, to attack me in any way that they could. and that's exactly what they did. it started immediately.

>> warning. what you're about to hear is vulgar and disturbing. >> go kill yourself, you [ bleep ] jewish [ bleep ] vile [ bleep ]. >> burn in hell, [ bleep ] [ bleep ] [ bleep ]. >> you worthless piece of [ bleep ], i hope you die, you worthless [ bleep ]. >> i had a lot of phone calls with gunshots. that sound still kind of makes me sick. >> for months, gersh and her 12-year-old son received thousands of death threats and hateful messages, threats sherry spencer has publicly condemned. >> i just pray that we'll be safe. >> she can't be a real estate agent because she's afraid to show up in person, people are saying we know where you live, it's public record, so then at some point she decides to fight back. >> tanya gersh and the southern poverty law center have filed a lawsuit against englund for

invading her privacy, violating montana's anti-intimidation act, and inflicting emotional distress. >> andrew england, for his part, has responded through his attorney, saying this was all freedom of speech. >> freedom of speech versus of independent internet hate. >> he is calling his followers to hurt people. it is different than saying, i don't like jewish people. >> coming up, internet activist fights back. >> we went back and forth with the companies, pushing and pleading. >> high school and hate. trying to eradicate racism. >> if you have a classmate wanting to take part in a white supremacy rally, what would you do? a broker. do you offer $4.95 online equity trades? great question.

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we're closely following the terrible events unfolding in charlottesville new jersey. >> on august 12th 2017 the president of the united states responds to the deadly white sue

premist rally. >> then the press conference that stunned republicans and democrats alike. >> i think there is blame on both sides. >> equating protestors with racist. you had one group on one side that was bad and one group that was very violent. calling some white supremacists fine people. >> you had people that were fine people on both sides. >> the president exceeds the expectation of white nationalist. one texted me last night saying my god, i love this man. >> president trump continues to insist he is not racist. >> i am the least racist person

you have ever interviewed, that i can tell you. >> but the president wasn't the only one to take the heat. so were tech companies. white supremacists promoted on line like facebook and twitter. >> it has been disorganized in terms on how we are going to get the internet companies to regulate the platforms where the hate speech circulates. part of us has to do that with it is public space. it is not. facebook control what is we see and if we see it. >> there lies the question, do tech companies have a moral responsibility when it comes to online hate? >> what we are saying is that you cannot advance violence and illegal practice that is hurt

people. credit card companies. technology companies. you will be held is theable in your role in it. >> google, registrar and go daddy did something. blocking neonazi website. after it published the story mocking the murder of heather. >> twitter and facebook banned users that threaten violence or contribute to hate movements. >> there's some bad things that happen. whether that is fake news, hate speech or people trying to hurt each other. our responsibility is to make sheer wu amplify the good in human nature and mitigate the bad. the companies are coming to grips with the scope and scale

of the problem. >> green is helping guide them. he and the antidefamation league announced they are creating a cyber hate lab supported by google, facebook, twitter and microsoft, the first of its kind. >> somehow that going to stop the spread of hate. >> what adl is doing is shifting the conversation away from the lawyers and policy people to engage engineers and product mangers. >> as for white supremacist richard spencer, his notoriety has subsided. >> i don't have have a solution to this problem. >> announcing the cancellation of his college tour and go daddy since taken down spencer's website, altright.com. the internet is a new platform

for an age-old platform. they got to tackle hate face-to-face. >> is the answer awareness among our youth like you? >> i think it is important to know the reason why a person might mate something or they might do certain actions because something might have happened that made them think that way. >> you are talking about discrimination and race and h e hatred and tough issues. how is that? >> once you talk about it and develop your views, you feel confident and like you are on your way to make a change. >> it is powerful to have your voice guide people and be a light in a place of darkness. >> the next generation clear-eyed about online venn numb. a vast battleground with few

rules to stop the spread of hate. >> we want to stop the hate before it starts. this place is booming. you couldn't get through there. about eight or ten coal mines. >> it is the same halftime speech every single week. >> there is so much