modern royal couple are on course to redefine britain's most famous family. and change the monarchy forever. the following is a cnn special report. the most famous and photographed women in the world. a princess with style and substance. a loving mother. >> diana was born to be a mother. >> a passionate advocate. >> and trying to highlight a problem around the world. >> through it all, her every move scrutinized and scandalized. >> she was followed everywhere and she found that time difficult.

behind the flashbulbs a life of loneliness. >> she wanted a freedom and a life. >> the tragedy that took her life. >> princess diana at the age of 36 died. >> left the world devastated and disbelief. 20 years later, what do we know? >> she went to her lawyer and said they are going to kill me is and here is how. >> she knew something was wrong. >> friends and families, those who were there speak out about diana. >> a woman who transcended celebrity and transformed a monarchy. diana chasing a fairytale. fall, 1980 a apartment in the

fashionable section of london. crowds of photographers and cameras ready and anticipation great. >> media pursuing her like nobody's business. >> rumors begun to get around that she was the new girl on the block. >> she is 19-year-old lady dina spencer, the new girlfriend of the most eligible man of the country. the chase begins. >> diana was the story. >> followed everywhere and found that time difficult. >> she was completely alone. >> no police. no security. no body guards. la lady diana might be dating him but not entitled to any protection. >> the attention she was getting

was unprecedented. >> in 1980. a royal correspondent and became the palace press secretary. >> they were not aware or didn't believe at the time that there was going to be media interest. >> but there is. and almost insatiable interest. perhaps, in part, because diana is a mystery. everyone wants to know who she is. where she comes from and if she has what it takes to be the next queen of england. >> diana grew up in the country side. she was a country girl. >> absolutely. loved it. >> dr. james was a childhood friend of diana's.

the spencer's leased a house and the park house hotel for disabled people and then it was where diana grew up and where young prince's andrew and edward often came over to swim. >> she had a childhood that was in a circle. used to that lifestyle. >> the third child and part of the wealthy upper class. her parents married in 1954. >> it was indeed, a brilliant occasion and likely to be remembered as the wedding of the year. >> attended by the royal family. >> you would think the world was her oyster but had a unhappy childhood. >> before she was born, the spencers were hoping for a boy. a son to follow two older daughters.

>> she once said, when i was born i was unwanted, when i was married charles i was unwanted, when i joined the royal fam lirks i was unwanted. i want to be wanted. >> every child wants to be noticed. look at me mom and dad, aren't i clever? it affected her more. >> because of what happened in 1967. her parents divorced and the fight was ugly as was the public custody battle over the children. >> her mother abandoned her and diana was caught in the cross fire of her parent's bitter divorce and affected her tremendously. >> she became famous and was shy. >> mary clark was diana's nanny

at the time. her parents divorced and had a profound affect on her. she said, i will never ever marry unless i'm really in love. if you are not in love you are going to get divorced and i never intend to get divorce. >> johnny spencer given full custody and tried to settle back in their quite lifestyle in the country side but more big changes yet to come. >> by the time diana was 15, her father was remarried and her grandfather passed, and johnny spencer inherited a huge estate. >> the main halls were walking the halls and marble floors and i remember one of the great -- was tap dancing and it was perfect for that. >> living there was an adjustment from the country home

where diana and her brother charles grew up. >> the inside of the house was formal. it wasn't a family kitchen, it wasn't fun growing up in this house. >> a lot of unrest in her home life. >> teacher penny walker said life at the school 100 miles from home was full of fun and friends. >> she was part of a lively group. they were fun and not naughty and giggled a lot. >> and they talked a lot of boys. >> she was known to adore prince charles. and her little bedroom cubicle had pictures of him all over it. it was common knowledge. >> then one weekend, diana returned to school with a story to tell. >> she came back alive with it and said, i've met him.

i've met him. >> i remember how jolly and amusing and attractive 16-year-old and great fun. and full of life. >> not a love interest yet. it took a few more years for that jolly teenager to blossom into a beautiful charismatic young woman. >> she didn't take a bad photo. >> and even looking at the end of the day it was good. >> winter, 1979, in the french alps. diana was almost 18 on a ski trip with friends. >> she was great looking, of course, and the striking thing was the humor and engagement. she was fun to have in the group. >> she was an absolute vision. >> american, mary robertson noticed how special she was

after that ski trip. she interviewed her for a job when diana settled in london. >> did you know she was from an aristocrat i can family? >> i should have known with the accent, and flawless and manners. >> she was a sophisticated country girl. >> close friend and fashion designer row ber toe. >> she had no sense of fashion whatsoever. she didn't care. and she never thought the magnitude of what her life was going to be. >> while she doesn't yet know how big her life will become. she feels it will be distinct once saying i knew something profound was coming my way and i was treading water waiting for it. soon, treading water in a sea of sharks.

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it was 1980 and the queen said we have a guest coming to stay for the weekend and will you meet her at the front door of the castle. >> it is early september in scotland and paul, queen elizabeth's personal footman welcomes 19-year-old lady diana spencer. >> i met this shy young girl with a suitcase and took her to her room and she said i am completely out of my depth. i don't know anything about this place. charles invited me to stay the weekend and what do i do? >> and despite being from an aristocrat i can well-connected family. she is not prepared for a weekend with the royals. especially the queen. she has, after all, only been dating the prince for a month. no clue what to expect, what to

do or what to wear. >> i bought my dress. >> i said what? one dress. you are here for three nights, i'm going to have to buy you more dresses rj did you recognize anything in her? >> she was innocent and naive but she was special. >> royal photographer, arthur edwards sees it too. >> i'm driving along the river and i see prince charles fishing and with him is lady diana spencer. >> it is not the first time he stumbled upon the couple. a couple of weeks earlier spotted them at a polo match. >> she is natural. >> she did it as a matter of course. >> then, edwards filed the picture away thinking 19-year-old diana was too young to be dating 31-year-old prince

charles. now seeing the couple together again alarm bells go off. >> taking pictures of them fishing and getting angry and runs through woods. all of the girlfriends are by his side. this one he is hiding and protecting. >> prince charles cannot hide or protect diana anymore. the picture makes the front page and arrives at work monday morning she finds her world turned upside down. >> she said, mrs. robertson, i have something to tell you. >> diana works part-time as a nanny for american, nanny robertson. she looks down and blushes and when you leave for work this morning, you will notice there are reporters and photographers. they are here for me. and i said what have you done?

i said i spent last weekend at the castle. and i guessed and said was it prince andrew and she said no, it was with prince charles. >> prince charles, the country's m most eligible bachelor. diana once anonymous now famous. >> she was trying to come to work because she couldn't spend her life in her apartment. >> sometimes she would stop for a chat. >> she never stops for an inch of you or poses for a photograph but until late september 1980 at this london kindergarten where diana works part-time. >> half way through taking the picture, the sun came out. and we saw that beautiful lady.

the headline was charlie's girl. and she was a little disturbed about it. >> diana knows one media misstep could impact her relationship with charles. she'd seen it happen to her older sister sarah several years earlier. >> she poke spoke to us. they went skiing together. she said i don't care i have to be in love to marry the person. >> soon after, came the end of sarah's royal romance. and diana has not forgotten it. >> i remember diana saying the phone rang and she didn't want to pick it up for fear it would be sarah prying into what was going on with diana and she didn't want to talk anybody about it not even her own sister. >> how are you coping with all

of the attention? >> as you can see, you can tell. >> i think she was protective of him. >> but every once in a while in private, a very giddy, very love-struck 19-year-old confides in those close to her. >> she would gush about him. how intelligent he was. how perfect he was. >> her perfect prince and most agree she could be the perfect princess. >> she never had a boyfriend. she was completely pure and untouched. the most eligible women in the land to marry the heir to the thrown. was she a perfect mate for charles? >> on paper, yes she was. >> and by winter 1980, he is running out of time. prince charles is 32 years old and the future king needs to settle down to marry and produce

an heir to the thrown. >> you just knew from the buzz in the air there was a lot of pressure on charles to pick a suitable mate. >> was it an arranged marriage? >> diana's grandmother -- queen elizabeth queen's mother doted on charles and whispered in his ear about this beautiful young girl. it was a set up. >> the phrase is she would be the perfect brude mair. >> charles would have to decide if he wanted to marry her. >> who wouldn't want to marry that beautiful young thing. > he thought she would tow the party line. behave like a royal and put the monarchy first no matter the

circumstances. in february, 1981, barely six months after they started dating. it becomes official. charles and diana are engaged. it is diana's first official press appearance. >> i watched this young girl appear on the terrace for the world's media. a lamb to the slaughter, really. >> a lamb to the slaughter. >> an innocent brought into this family. she was entering into something which she had no comprehension of. >> has it been a strain trying to carry out a courtship without anyone knowing? >> yes, it has. but i think anybody would feel pressure, really. >> an intense pressure.

diana seems willing to endure. >> i think she was absolutely determined to have it work out. >> i knew how badly she wanted this and i was so happy that she was going to get her dream. >> but there are already signs of trouble ahead with the world watching and the reporter asks charles and diana if they are in love. >> of course. >> whatever in love means, really. >> that should have been her tip-off right there. >> it never occurred to me if he didn't love her at the start that he would learn to love her. i believe in the fairytale completely. >> everyone does including diana. her prince charming is following his duty and not his heart. charles's true love diana will find out is for someone else. when we come back.

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gold smith's hall in london. diana's first public appearance since her engagement to prince charles. as the royal car pulls up, diana peers out and prince charles knows why. >> when he got out of the car, he said do you want to see what is coming next? >> a new lady diana spencer emerges. >> so -- blazes of camera lights and attention. >> photo editor paul bennet. >> and when she got out of the car -- thoughts of you know what you are doing girl. >> she wore a fantastic dress. low cut and showed everything

that she had. >> diana picked it herself says designer elizabeth emmanuel. >> for the first time, she looked like a princess. very glamorous and it was a transforming dress for her. >> it is all anyone could talk about. the next day, the budget was going to be announced. that went to the back pages and all there was was diana wearing the low-cut dress getting out of the car. >> despite the public attention, diana is isolated and lonely. >> right after the engagement, diana moves out of her flat away from friends and families and lives at this royal residence, clarence house. >> it was a very a typical run up to the wedding. when you are stuck inside those walls t is not a totally joyous

free fun experience. >> do you think she felt lonely? >> i'm quite sure she did. >> diana writes letters to stay connected. >> i am continually surrounded by grownups and sometimes search for my own age group. >> i think she is desperately lonely and sought friendship downstairs. she spent more time downstairs with the staff than up stairs with the guests. >> making matters worse, charles is often absent. >> she definitely expected to get a whole lot more support and reassurance and guidance from him. and that didn't materialize. >> one month after their engagement, charles departs for a five-week worldwide, royal tour. >> his fiance saw the prince off

and kissed him twice and walked away with tears in her eyes. >> it was a time when most girls might expect to be very happy and i think she retreated a bit. she didn't like to be seen when she was unhappy. >> behind closed doors, diana is developing a serious eating disorder. something she will struggle with for many years to come. >> she was a young girl and had b bulimia and didn't know how to cope with it. >> we were surprised how much weight she lost. she was 19 and a size 14, as we continue to make the stretch she lost so much weight and transforming into a model size. >> elizabeth emmanuel and husband, david design the world's most anticipating

wedding dress. >> we had packs of press outside of our door. people across the way renting space so that they could look through our windows. >> the dress is kept in a secret volt with security guards protecting it around the clock. >> she came to a lot of her fittings alone. >> yes, i think a couple of times she brought her mother and then there with the bridesmaids. she was on her own with a detective who waited outside. >> she didn't really know what she was stepping into. >> and i do think, she had second thoughts of whether she would get married to the heir to the thrown of england and second thoughts about whether she wanted to be queen one day. >> and second thoughts about the prince's true feelings. >> i think diana always knew that charles was in love with someone else. >> that someone else,

exgirlfriend camilla parker. diana says later that she secretly records that before the wedding she over hears charles on the phone with her and says to her, whatever happens, i will always love you. charles maintains they were just friends at the time. >> she thought she could change him. she was a beautiful young thing, she thought he would turn his head and fall in love. >> the things don't change and the pressure on diana is mounting. >> the bride-to-be bursts into tears at a polo match. >> shortly before the wedding, somehow, it gets worse. >> diana discovered a bracelet that charles made for camilla and the bracelet had the letters f and g and stood for fred and gladis and these were the secret

nicknames they had for one another. diana was devastated. >> they were abe tending a ball -- >> a as soon as the long receiving line ends. diana slips away. >> we did not see her for the rest of the evening. i gather she was up stair that is evening talking to her sister saying maybe this isn't going to go the way i hoped it would. >> one of the sisters said, tough tough. it is tomorrow and your image is already on the merchandising. you're going to have to go ahead with it. >> no turning back. >> exactly. >> the next morning, july 29th, 1981 is the wedding day. >> we were waiting at the top of the stairs waiting for the coach to arrive and there was complete

silence from everybody. that was the moment how big this occasion was. we could hear the crowd outside yelling and cheering. the streets of london are packed and unprecedented 752 million people are watching the pageantry and the imaginest tri and the excitement as it carries her to the cathedral. >> she looks like a butterfly emerging a completely different world for her. she was going to be a princess j as she drifts down the aisle the only word that seems to fit is fairytale but her friends know better. >> she looks tentative, pale,

tense. >> she was looking to the left or right. looking if camilla is in the church and she was. that was the beginning of what then became a nightmare. >> i, charles philip take the diana francis. >> diana was a romantic. she dreamt to fall in love with the prince. she kissed him and thought that frog will turn into a prince. years later she said i kissed a frog and found a toad. >> diana confronts charles and camilla when we come back. each year sarah climbs 58,007 steps.

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from the high seas to the windy shores, august, 1981 is the summer of love. for the world's most watched

newlyweds. >> they were having a wonderful honeymoon and loved being mrs. whales. >> he couldn't keep his hands off of her. >> and no one seen a princess quite like diana. >> have you cooked add breakfast yet? >> at just 20 years old, she is the new star of the royal family. something prince charles seems at the time to accept. even enjoy. >> on our recent three davis it to whales which was overwhelming is all i can say. to the affect of my dear wife

has had on everybody. >> diana wants to be a perfect princess. to bear and heir is her most important duty and she accomplishes it. >> in england, glasses are raised in pubs and messages from congratulations that princess diana is expecting a baby. >> anticipation and excitement builds. >> crowds fill the streets outside of the hospital. finally, june 21st 1982, a son is born. prince william arthur louie. >> from marriage to motherhood in less than a year and then prince harry arrives. >> diana was born to be a

mother. she was the most devoted and committed mother you can imagine >> spoken about their mother for the first time in a documentary on i-tv. >> she would engolf you and squeeze you as tight as possible and being so short, there was no escape, you were there for as long as she wanted to hold you. even talking it now, i can feel the hugs she used to give us. >> different, many believe from royals in the past. >> she was really the first royal to connect with her own children. charles has been raised by nannies and didn't go to school as a young boy. s she made sure both kids went to the nursery school and around children. >> diana drops them off to skpool unlike most mothers,s the

entire world watching. >> we got out of the car and when we get to the school, you are going to behave because there are lots of photographers. no mucking about. do you understand that? >> and he sort of looked just below the peek of his cap and said i don't like tografers. she wanted to give him a normal lifestyle as possible. >> they were exposed to people on the street, hem lows, people with hiv and aids. they saw life. real life. >> a normal life. as normal as diana can make it. >> shopping for fish fingers in a supermarket. going to the cinema and go cart racing. things other children did. >> while diana shines as a

mother. she struggles as a wife. >> i think she felt that she could bring charles around but it never happened. he never fell out of love with camilla. >> all of these years later, camilla is still in shad does. >> so from very early days, camilla was there. on the honeymoon found the cuff links. >> and diana said, lovely, chanel cuff links. not chanel. >> i think she understood at that stage maybe this was going to become a big issue. >> prince charles had produced his heir in spare and gave him the opportunity to return to a former life. >> he spends more time away from diana at his estate, high grov.

>> the princess would arrive every weekend with the boys and leave on a sunday afternoon and camilla was the next visitor, an hour later. one went out and one came in the back door. >> at one point diana confronts camilla. >> it is her sister's birthday party, february, 1989. >> and don't think the crowd expected diana to be there either. >> she is on a mission to find camilla. body guard ken was there. >> there was camilla and they sat towards each other. >> diana confronts her about the alleged affair. something camilla never acknowledges and diana told a reporter she is not willing to

leave charles. you have all of the men in the world and two beautiful children, what more do you want? >> and yes, but this is my husband. the situation was -- as diana said, there were three of us in the marriage from the start so it is crowded. >> diana realized there was no chance or little chance of reconciliation. >> did she seem depressed or humiliated or upset after the experience? >> the thing about that, what i remember the following day was probably the brightest and liveliest. that i have seen of her some time and there after a huge build of confidence. >> confidence to go solo and at 27 years old chart her own course or as once diana once described it, cut my own path.

>> ween went to nigeria and she was holding the lepers hands and went to brazil and held babies with hiv. -- they had a different approach. diana was touchy-feely. >> it is not just actions but diana's words that are different. >> so this is how a speech might turn out. she sends the one to the organization with a little post-it note attached saying i wonder what your views are and wrote a bit -- >> old friends james helps diana crafts more new personal speeches. it is april, 1991. >> hiv does not make people dangerous to know. you can shake their hands and give them a hug. heaven knows they need. >> it this was a game changer for her.

her appearance for a charity will get a mention saying she been there. the first speech was reproduced verbatim on the front page of the two broad sheets. it was a big moment. >> princess diana is an instant star. >> particularly, as diana became more accomplished and sure of herself and confident. it seemed her husband -- but also some of his family saw her as a mystery. with hostility. >> people going crazy about her and he was like a shadow next to her. >> diana gets one side of the road and the other side was harry. diana's side cheered and harry's side jeered. >> she was on the front page of newspapers and lead on the television.

it was always diana. >> publicly, prince charles jokes about it. >> i come to the conclusion it would have been easier to have two wives. to have covered both sides of the street. and i could walk down the middle directing the operation. >> but privately, by the early '90s. charles and diana are living separate lives. >> they do something together and charles will come back here and he went back to high grove. she was a prisoner. >> and desperate to let the world know. it is february 1992, touring india she goes to the taj ma hall without charles. >> that picture came totem

>> that picture became embl emblematic of her life without charles. >> she was penceful, thoughtful. >> and do you think that was deliberate? >> she was a master manipulator of the media. she was very shrewd. >> that is, until the summer of 1992. when we come back. >> she said what do i do? >> i said you realize you've already done it. pour very large scotch. i just got a sweet deal on this card for my parents. nice. i got a sweet deal on these iphones at verizon for my parents. i'm not done shopping. i just start with the card and then work up. (vo) this mother's day, get the latest iphone and get iphone 8, on us, no trade-in required. because unlimited is only as good as the network it's on.

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>> it has turned out to be an annus horibleus. >> declaring 1992 to be a horrible year. >> she found a neat way of saying, yeah, it's tough, and i don't mind telling you it's tough. >> tough times that start early february in india. diana is at a polo match with charles. after his victory, the prince goes in for the ceremonial celebratory kiss from his princess. >> this is the kiss that missed. this is when the prince was expecting to get a kiss on the lips and the prize. >> an awkward moment. >> the booby prize. she turned her head. >> it did show where the state of the marriage was. it wasn't unexpected. it was waiting for a royal admission that things were

really wrong here. >> but according to palace insiders, charles is not about to do that. they say the people on his team have other ideas. >> they set out to diminish diana in the public's eyes. this was an attempt to intimidate us. it was a bullying tactic. >> what diana's private secretary, patrick jephsen calls a smear campaign that he says began in 1991. >> for diana's 30th birthday, charles wants to throw a birthday party for her. and she saw this as a pr stunt so that his people could say, look, here he is, the loving, devoted husband putting on a birthday party for her. her reluctance to have a big birthday party was prominently reported on the front page of the tabloids.

>> the kind of games they played throughout their marriage to win over the public through manipulating the press. and no one could do it better than diana. >> she was determined to say something. there was no stopping that. it was inevitable, i think, as a vent for the anger. >> so diana asked her old friend for help. >> i said a book would be a better format than a mad article or tv thing because she could have control of it. >> a book like no other. diana's own story personally told to a reporter of her choosing. royal watcher andrew morton. but diana can't be seen meeting with morton here at kensington palace, so she hatches a secret plan. >> it was almost like you were in a sort of james bond movie kind of. >> it was much simpler, in a way, than people make. >> starting in the summer of 1991, he bikes to kensington palace like he has for years to visit diana, but this time he carries a small tape recorder

and a long list of questions hidden in his bag. >> cycled in, had lunch, maybe a few questions before lunch and a few after, then off again. >> he delivered the tapes to andrew morton who weaves them into a revealing book, more revealing than anyone expected. >> she was very open indeed about everything. and to a level where i was almost worrying, cautioned about what was being said. >> from her struggles with bulimia, depression, to her husband's alleged infidelities and her multiple suicide attempts, one of them happening when she was just three months pregnant with wince -- prince william. >> she threw herself down the staircase, and charles just went right out the door. she was very badly bruised. apparently didn't affect her pregnancy. >> this was a letter --

>> by the end of 1991, the book is finished, and diana is getting ready. >> we're preparing for the volcano to erupt. i do feel better equipped to cope with whatever comes our way. >> was she excited by that? >> i think relieved. >> book excerpts finally hit the newsstands in june 1992. how did you know she was behind it? >> there was too much in it not to have her fingerprints all over it. >> diana panics. >> she phoned me at 5:00 and said, what do i do? i said, you've already done it. i suggest you pour a very large scotch. >> she got condemned for speaking, for revealing the truth rather than having the royal establishment respond to the message, they just shot the messenger. >> and while the palace doesn't support her airing of royal dirty laundry, many ordinary people relate to her. >> she has huge support. you've done a pretty good job in

the public role. don't back off. >> was she concerned at all about how this might affect the boys? >> i think she was mostly concerned that if she kept being crushed, as she saw it, by the system, that would be more damaging for them. >> the war of the waleses is on. >> we're talking about the troubles through the royal house of windsor. >> they may not love each other, but they love themselves very greatly. >> from the summer through the fall every day seems to bring a new revelation. >> diana's taped confessions. can life at the top get any worse? >> maybe fairytales don't come true after all. >> privately, insiders say, diana and charles meet and agree to separate, but the queen will not allow it. a period that the palace won't comment on. >> it was a very difficult

situation as the relationship was deteriorating, to try and maintain a happy face and business as usual. >> early november, 1992, diana and charles arrive in seoul, south korea. >> when the plane came to a stop, mr. and mrs. glum stood in the doorway. >> is that what you called them? >> they looked like two people not only did they not want to be in each other's company, but they probably didn't want to be in korea either. >> it's clear things must change. >> with regret, the prince and princess of wales have decided to separate. >> it was as if a weight had been lifted from them both. >> at that stage both of them could define new pathways and do what they needed to do. >> the princess of wales would like to make a short statement. >> december 1993. >> when i started my public life 12 years ago, i understood the media might be interested in what i did, but i was not aware

of how overwhelming that attention would become. >> diana makes a surprise announcement. >> at the end of this year, when i have completed my diary of official engagements, i will be reducing the extent of the public life i've led so far. >> she retreats inside kensington palace. >> i think for her a lot of the time it did feel a bit of a gilded cage. there was paparazzo down by the gates of the palace. very difficult for her to have a normal social life. >> they follow her everywhere. to the gym, to the store, even to the alps on skiing vacations with her sons.

>> excuse me. as a parent, could i ask you to respect my children's space. >> 20 years ago people would be utterly appalled if they knew exactly what went on. >> prince william reflects on those times in a new documentary on itv. >> i sadly remember most of the time she ever cried about anything was due to the press' treatment of her. >> by letting the press into her private life, diana has opened pandora's box. it is spring, 1994. prince charles decides to go public with an authorized biography and interview. >> this is what happens when you get into a pr war. it's a race to the bottom. >> making television history and dropping a bombshell. >> did you try to be faithful and honorable to your wife when

you took on the vow of marriage? >> yes. absolutely. >> and you were? >> yes. until it became irretrievably broken down. >> on the night the interview airs, diana fires silently back with one dress. >> that picture spoke a million words. >> what was she saying with that picture? >> anything you can do, i can do better. >> including a television interview. a little more than a year later, diana sneaks a tv news crew into her home for a tell-all interview. >> what was your reaction? >> silly woman, was my immediate reaction. you've done your dirty washing with the andrew morton book in '92.

why do it all over again? >> the interview was the incendiary device in the middle of the house of windsor that blew up and nothing was ever the same again. >> just one month later, buckingham palace announces the divorce, putting diana in the crosshairs more than ever before. that when we come back. (vo) what if this didn't have to happen? i didn't see it. (vo) what if we could go back? what if our car... could stop itself? in iihs front-end crash prevention testing, nobody beats the subaru impreza. not toyota. not honda. not ford. the subaru impreza. more than a car, it's a subaru. ...we turn feelings... ...into jewelry. it could be a piece designers create just for jared®... ...or a piece we custom make... ...just for you.

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it is summer 1997. exactly one year after charles and diana's bitter divorce. and diana is in the midst of a reinvention. >> i remember one of the last dresses she had made. she said, do you like it? i said, whoa, i'm sure men will like it because it's far too low and it's far too high. >> so less formal, more revealing? >> she was a beautiful woman. why not show people this is me? instead of hiding it away, show it.

>> diana is free from a loveless marriage, royal responsibilities and a rigidly controlled way of life. >> she's trying to withdrawal and take sort of a gap year and take some time out. because she's trying to focus on really what was her life about. >> she scales back her public roles. staff and scotland yard security detail. butler paul burrell is one of the few who remains close to diana. >> she dismissed her body guards because they were running tales and stories back to prince charles. she wanted her freedom. she wanted a life. >> it's a dangerous move. some even say reckless. but diana wants a simpler life focused on her boys, a few select charities and her new romance. >> the love of her life really after charles was a pakistani heart surgeon named hasnat khan.

>> diana met hasnat khan while he was treating a close friend. >> she was instantly smitten with him for some reason. an unlikely guy. had a slightly paunchy nondescript fellow. and -- but she said she had a thing for doctors. and she became so enamored of khan. they became very serious. they had a very tempestuous affair. >> khan doesn't like the limelight or want the pressure of being di's guy. while diana keeps khan hidden from the press, she publicly promotes charities close to her heart like the halo trust which advocates against land mines. >> she was aware of the power she had. >> arthur edwards photographs diana's trip to angola, africa, in 1997.

>> to go and comfort these kids that had their legs blown off and arms blown off and highlight this sort of -- the awful things about land mines. and then get dressed in all the kit and walk through a minefield. to do that, no, and it would get massive publicity for that, i think it was commendable, i think it was tremendous. >> diana has an extraordinary gift for comforting those in pain. >> she said, i found myself being more and more involved with people who were rejected by society. >> she was the ultimate outsider. here is the most adored, celebrated and in many ways beloved woman on the planet, and yet she never felt like she belonged. and i think that's why she had this affinity, this need really to connect with people who were on the periphery of society. >> but the attention angola brings is a reminder of the media circus that comes with

dating diana. while diana wants to get married, khan isn't so sure. >> she wanted to get married. so much so that she went to pakistan to meet his family twice, without being invited by him. >> diana confides in close friend roberto devorik about the trip. >> i call her and she sounds dreadful. i said, you've been crying. she said, yes. but i will tell you when i come back. things didn't go well. and they said that the parents were very against her because they said that she would ruin the life of their son. >> because of the media frenzy that surrounds her? >> no, i think the parents were he's pakistanian, he has another color skin, she's going to be the mother of the future king of england.

it would have created problems. >> diana sees it differently. >> she really delivered him an ultimatum. and when she did that, he stormed out. >> i remember the princess coming back and telling me that it was over. he was saying, but if i marry you, i'll become a nobody. i'll become your shadow. and i've worked all my life to be a heart surgeon. it's what matters most to me. that has to be part of our equation. you can't just dismiss that. but diana was diana, and she wanted it her way. >> was she devastated by the breakup? >> i think she was. she was. she really liked the man. and i think that after charles, that was the candidate. >> but it isn't the first time

diana has had her heart broken, and days later, she's on the rebound on the french riviera. >> mohammed al fayed invited her to spend time on his yacht. >> he's a wealthy egyptian businessman who owns the iconic london department store harrods. >> he was trying to arrange a meeting between diana and his son. >> it turns out dodi and diana have a lot in common. >> he, too, was caught in the middle of his parents' horrible divorce and a custody battle. he often felt like an outsider and is often actually quite painfully shy. >> shy, yes, and also immensely wealthy. surrounded by bodyguards, dodi

can give diana everything she needs and wants. >> the fact that she was a divorced mother of two growing young men who was unable to offer them anything like the kind of holiday activity that their father could. so the attraction of a man and his family who had jets and limousines and all the trappings of royal life, i would think that played a pretty big part in it. >> friends say dodi also gives her unwavering love and loyalty. >> she demanded that people give up everything for her. i mean, she was needy in that sense. and -- >> she was needy. >> terribly needy, absolutely, no question about it. very draining and very demanding, but dodi was willing to give up everything for her. so he was there constantly. >> over the next six weeks, diana and dodi are inseparable,

meeting up in london, paris, and back here on the rivera. >> sunbathing, swimming, taking trips into little bays. >> debby gribble, now a yacht broker is at that time the chief stewardess for the al-fayeds. >> they would have champagne and caviar most evenings. >> she said, well, hasnat better watch out because i've met somebody else. >> was it an attempt to make him jealous? >> absolutely it was. i have no doubt of that. because the princess played out this new romance completely in the public eye. knowing that those pictures would be splashed on the front page of the british tabloids. >> it was like the dream story.

the most photographed woman in the world, a new lover. >> pierre soo is a professor photographer. >> i had heard stories about my colleagues flying on private jets, hiring speed boats, helicopter, any media outlet would give you anything you wanted because they couldn't get enough. >> so what was the picture that everyone was looking for that summer? >> her kissing dodi. it was the picture of her kissing somebody who current prince charles. >> diana allegedly tips off a photographer about the yacht's location, and days later the kiss is splashed across the "sunday mirror's" front page. paul bennett was the executive editor of the paper. >> the interest was just phenomenal. >> is it true that this photographer made more than a million dollars? >> oh, absolutely.

probably made a million dollars in first week i would have thought. >> the papers want more. the photographers will do anything to get it. >> it was like the media outlets didn't count the money. they were splashing the money around. they just wanted the show. >> the game is on. and there's no turning back. diana's former secretary, patrick jephson, is watching from london and is concerned. >> two very sharply contrasting pictures. one was of a woman who was, yes, free and liberated and rather determinedly happy, but another of a woman who was not nearly as grounded as she had been or needed to be. >> she chose the company of people who were rich jet-setters who tend to follow fashion rather than principle. >> when we come back, tension

mounts with the paparazzi. >> there were times where diana would be upset. i saw her crying on occasion. >> and then, a high-speed chase on the streets of paris. >> it felt like the whole situation was building up into something that was not going to be a good ending. i have to tell you something incredible. capital one has partnered with hotels.com to give venture cardholders 10 miles on every dollar they spend at thousands of hotels. all you have to do is pay with this... at hotels.com/venture. 10 miles per dollar? that is incredible. brrrrr. i have the chills. because you're so excited? because ice is cold. and because of all those miles. obviously. what's in your wallet? i'm not sure. what's in your wallet?

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terrific new freedom, but she'd lost a lot, too. >> diana's relationship with hasnat khan has recently ended. >> hasnat told me he tried to reach the princess. he wanted to tell her, sorry. come back. >> if diana was trying to get hasnat khan's attention, it worked. but it came at a cost. she and dodi are now in a risky game of hide and seek on the mediterranean with the paparazzi. >> there was a lot of media around, a lot of paparazzi, small boats, big boats, big lenses, small lenses. >> the couple is protected by dodi's two bodyguards, but it's no replacement for the elite british security team diana had given up. >> there were times where diana would be upset. i saw her crying on occasion. dodi was agitated.

it was starting to get to him. >> on saturday, august 30th, diana and dodi flee to paris, but the photographers follow. >> that drive from the airport was fast and furious. the car was swerving through the streets of paris. >> debby gribble is traveling with the couple and riding in the car behind them. >> there was so much tension. it felt like the whole situation was building up into something that was not going to be a good ending. >> later that night, diana and dodi leave his paris apartment for dinner at the restaurant benoit. >> when they tried to go to the restaurant, it was impossible. just hordes and hordes of photographers. >> so they change plans and go to the ritz hotel, which is owned by dodi's father. photographer pierre soo is

standing outside. >> when they arrived at the ritz, the car stopped in front of the entrance. i went up to the car window, and i took a picture. >> did you ever have a sense that you were invading these people's privacy? >> not really because, as i said, she was the most photographed woman in the world. she was expected to be photographed every day. and she had been playing with the press all summer long, you know. >> playing? >> yeah. she used the press a lot. >> a dangerous game without diana's usual army of protection. even after they get inside, dodi remains tense. >> he was growing more and more upset, hearing stories of how the press had gathered in plaza vendome, right in front of the hotel. they weren't going to leave. >> the hotel's acting head of

security, henri paul is off duty, but returns after diane and dodi arrive. >> henri paul came out to the hotel. and he talked to me and a colleague of mine. oddly enough, he was very reassuring in terms of, do not worry. you will get your shot. they will come out through the front door. and there was this range rover sitting up front. so you could easily imagine that they would come out. >> but it's a ruse. inside, henri paul is seen on the hotel security camera talking to diana, dodi and bodyguard trevor rees-jones as they plan to escape through the hotel's back door. and avoid the photographers. paul will drive the couple to dodi's apartment. >> i watched some of the footage of diana on the cctv from the

ritz hotel. i could tell from her body language, the way shes with holding herself and actually her interaction with dodi, she wasn't happy. she knew something was wrong. >> they leave the hotel a little after midnight. the few photographers out back are immediately in pursuit. >> diana and dodi and the driver are all not wearing seat belts. >> henri paul is now speeding through the streets of paris, trying to lose the photographers behind them. >> the car is now hurtling into the alma tunnel surrounded by the press on motorcycles and cars, and henri paul lost control of the car and it slams into a pillar. >> pierre soo is still with the decoy car in front of the ritz

hotel. >> i decided to call a friend of mine whom i know was following them. and i could hear, in the tone of his voice, that something was wrong and very wrong. >> american tourist robin and jack firestone happen to pass the crash site in a taxi. >> and there was already police certainly before the ambulance got there. >> they see some of pierre soo's colleagues taking pictures. >> what i saw was six, eight, nine, ten people taking photographs of the outside of the car and running around taking photographs of the inside of the car from every angle that they could possibly get their flashes and their cameras into. >> i was just saying to myself, what are they doing?

like they can't possibly be anybody in the car at this point because clearly if there was, somebody would be helping! >> fire chief xavier goremalone and his team of medics arrive at the tunnel immediately after the crash. >> translator: so the front of the car was in the opposite way of traffic. the front was very much smashed in. >> dodi and driver henri paul are pronounced dead. the first responders work to save trevor rees-jones and diana. >> when i get close to her, she's waving her arm and saying, oh, my god, what's happened? >> diana's body is facing backwards and sitting on the floor of the car. as they remove her from the

vehicle, she goes into cardiac arrest. >> translator: so we did cpr and her blood flow started running again. >> as first responders frantically work to save diana, trevor rees-jones has to be cut out of the car. they're both taken to the hospital where diana undergoes emergency surgery, but her injuries are too severe, and at 4:00 a.m., princess diana is pronounced dead. >> we are just getting word that the french government has informed all of us that princess diana has died. >> she suffered serious internal injuries, and she succumbed. >> trevor rees-jones is the only survivor. at balmoral castle in scotland, prince charles is woken with a call from france. >> charles is told that diana has died. people working at balmoral said that charles let out this howl of anguish. he was devastated. of course his first thoughts were the boys. what to do?

>> when we come back, heartbreak and anguish. >> she lose a son 42 years old. it's like somebody chop off your hand or chop off your leg. >> and then, what really happened to princess diana? >> she went to her lawyer and said, they're going to kill me and here's how. it's going to be either a helicopter accident or a car crash. -♪ he's got legs of lumber and arms of steel ♪ ♪ he eats a bowl of hammers at every meal ♪ ♪ he holds your house in the palm of his hand ♪ ♪ he's your home and auto man ♪ big jim, he's got you covered ♪ ♪ great big jim, there ain't no other ♪ -so, this is covered, right? -yes, ma'am. take care of it for you right now. giddyup!

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august 31st, the morning after princess diana's tragic death her brother charles spencer makes a bold statement. >> this is not a time for recriminations but for sadness. however, i would say that i always believed the press would kill her in the end. it would appear that every proprietor and editor of every

publication that has paid for exclusive photographs of her encouraging greedy individuals to risk everything in pursuit of diana's image has blood on his hands today. >> nine photographers are under investigation for manslaughter and failing to render assistance to the victims. while the french investigate what happened, the world comes to grips with the loss of an icon. >> i feel like everyone else in this country today, utterly devastated. we are today in a state of shock, in mourning, in grief that is so deeply painful for us. >> thousands of mourners gather in london and outside kensington palace in a display of grief

unlike any britain has ever seen before. >> this nation lost complete -- well, it just lost all control of its senses. everybody was just flooding to these different centers around the country and laying flowers and signing these books of condolences. so we all were gripped in this hysteria, losing this princess. >> while a nation known for keeping a stiff upper lip unleashes its grief, the royal family remains in seclusion at balmoral castle in scotland, where william and harry have just been told their mother was killed. >> there were two boys up there, age 15 and 12 respectively who lost their mother in the most tragic of circumstances and the grandparents and their dad was doing the best they could to support those two young men. >> princes william and harry recently spoke about their mother's death for the first

time in a documentary on itv. >> losing someone so close to you is utterly devastating, especially at that age. i think it sort of really spins you out. you don't want to know where you are, what you're doing and what's going on. family came together, and harry and i tried to talk as best we could about it. but being so small at that age, it's very difficult to communicate your feelings. it's very complicated. >> to their grandmother, the queen, the best course is to soldier on. london is in an uproar, demanding the queen speak and show us you care. >> i can remember thinking or sensing even, because i'd done a lot of royal work over the year, come on, guys, do something. people had quite naturally thought they should gravitate towards buckingham palace, the home of the monarchy. and there they were thousands of

them in the dark around the palace and i don't think there was a single light on. everybody was away in scotland. the people had come to the monarchy and the monarchy wasn't at home. >> and this sets off really the most perilous period in modern times for the british monarchy. and tony blair was pressed into the fight by charles and the two of them pretty much made it clear to the queen that unless she did something and fast to show the people how much diana meant to the royal family as well as the people at large, the monarchy could be in jeopardy. >> seeming disconnected, queen elizabeth is facing a crisis of image and sensitivity. >> the night before diana's funeral, she gave the speech of her life because it was a speech she knew on which everything depended. >> as your queen and as a grandmother, i say from my heart, first, i want to pay tribute to diana myself. she was an exceptional and gifted human being. >> do you think that the queen

perhaps underestimated or didn't realize right away what an enormous outpouring of grief there would be? >> it's not just the queen underestimated it. everybody underestimated it. >> the next day, 2.5 billion people watch on tv and on the streets of london as diana's coffin is carried to westminster abbey for her funeral. her young sons walking solemnly behind. inside the abbey, charles spencer gives a surprising eulogy that is critical of the royal family. >> diana was the very essence of compassion, of duty, of style, of beauty. someone with a natural nobility who was classless and who proved in the last year that she needed no royal type of to continue to generate her particular brand of magic.

>> we all clapped so heartily. that never happened inside an abbey or a church like that. i live in england 29 years of my life. the english, one says that they're very cold blooded, but my god they showed the world they are not. that day, the days before the funeral, the world stopped for the english people. >> charles spencer also has a word about the paparazzi. >> that of all the ironies about diana, perhaps the greatest was this. a girl given the name of the ancient goddess of hunting was, in the end, the most hunted person of the modern age. >> was diana hunted to death? after the princess is laid to rest, the world wants answers. >> everybody's blaming everybody else. >> for the next two years, investigators in france try to determine what really happened. >> will we ever know exactly who

or what is responsible for the death of diana? >> the french investigation finds that the driver, henri paul, was speeding and intoxicated, deeming him solely responsible for the accident. the photographers are cleared, and the case is closed. but for years afterwards, conspiracy theories linger especially with dodi's father mohammed al fayed. >> mohammed believes and will always believe that his son and the family's very dear friend, diana, princess of wales, were murdered. >> when we come back, an alarming new piece of evidence. >> i have a letter which says the next few months are the most difficult of my life. i fear i'm going be killed in an automobile accident. mine's way better.

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on the streets of london in january 2007, the press is in pursuit of a young, beautiful

woman. >> there was about 40 photographers outside her flat. i don't know if you remember the pictures. they pursued her down the street. >> but this time it isn't diana. it's kate middleton, prince william's girlfriend. >> they chased her down the street just like they chased diana down the street. it angered william so much. it really angered him because he couldn't protect her. >> while the paparazzi are on the hunt for kate, a british inquest into what happened to diana is set to begin here at the royal courts of justice. it's been ten years since diana's death, but the conspiracy theories have lived on. >> i had a very skilled team of detectives, 14 in all. >> lord john stevens was commissioner of the metropolitan police.

>> the allegation that was made by mr. al fayed was that prince philip together with mi-5 and mi-6, security services of the >> so this was extraordinarily delicate? >> it was very delicate indeed. >> lord stevens team investigating all of al fayed's claims, that diana was pregnant, that diana and dodi were soon to be engaged and that the royal family would not accept a muslim stepfather to the future king. >> if diana had married dodi, if they'd had a couple of children, who would the press be focusing on in this country today? >> michael cole was mohammed al fayed's spokesman. >> they would be focusing on what princess diana was doing and in effect you would have one alternative royal family. >> the theory is far-fetched to

some but a real fear for diana, one she shared with her butler paul burrell. >> i have a letter that says, the next few months are the most difficult of my life. i feel i'm going the be killed in an automobile accident. in order that charles can remarry. >> and it turns out burrell wasn't the only one diana shared her fears with. >> diana was completely convinced that the royal family were the men in gray who run the operation or british intelligence would kill her if she became too big of a problem. she went to her lawyer and said, they're going to kill me and here's how. it will be either a helicopter accident or a car crash and it will be staged to look like a car crash. her lawyer took notes, detailed notes. >> patrick jephson was diana's private secretary and attended

the meeting with her lawyer. >> i can remember how shocked lord mishcon was by that. >> did she give details for why she was concerned about her safety? >> not enough. the trouble was the last few years from '93, '94 onwards was a very, very unsettled time. >> but lord mishcon's notes from the meeting were never shared with french investigators even though they were given to the police weeks after her death. at the time british police didn't believe they were relevant to the french investigation. >> if you have a note like that and somebody does end up dead in the way they predicted, the first thing you do is get the note. examine the note. and investigate. >> michael mansfield represents al fayed during the british inquest. >> of course the powers that be

felt it shouldn't be handed over. why? because of course it would involve investigating the royal family. investigations by the french police. >> lord stevens' investigation does look into mishcon's notes and over 600 pieces of other evidence. >> we started with totally open minds. there's no point in going into an investigation like this and say, there's no evidence. we had to see witnesses. at the same time, we had to negotiate getting the car back from paris. we had to examine the blood in the car. >> lord stevens' team presents that are findings to the high court. >> the finding of the investigation was it was an accident, the car had been driven too fast. the driver had been drinking, lost control of that car, going down the ramp, and that was our conclusions. >> did you find any indication

whatsoever that the princess and d doddi were murdered? >> no. no evidence whatsoever. >> no evidence of murder or any involvement of mi-5, mi-6, or the royal family. what about reports that the princess was pregnant? >> of course we brought the car back from paris, analyzed the blood by the latest techniques of that time, and found out that she was not pregnant. >> what is the truth behind the reports that dodi had bought a ring in paris? >> we don't know what he was going to do with that ring and neither does anyone else. >> stevens also investigates the role of the pap aarazpaparazzi. >> we didn't know whether they actually played a part in the deaths of the people in the car.

it's difficult to say. >> it would be speculation. >> we don't get into speculation. we deal with the evidence. >> you think they were a link in the chain. >> absolutely. they would have gone off in the normal cars. >> while french investigators cleared the paparazzi of criminal charges, the british jury believes the photographers share some responsibility. >> they deliberated carefully and they produced a careful and reasoned decision. >> sir scott baker was the judge overseeing the british inquest. >> that this was caused by a combination of the following paparazzi and the manner in which they were driving, and a driver who was under the influence of drink and driving too fast into the tunnel. >> no one was ever charged for the crash that killed princess diana. >> are there any lingering

questions in your mind as to what happened that fatal night? >> absolutely none. it seemed to me that it was a tragic accident. >> do you believe that mohammed al fayed was flat outlyin lying? >> no. he had lost his son. he genuinely believed it. >> did he strike you as a man who was shattered? >> yes, he was shattered. >> he never recovered from the loss of his son. >> he was 42 years old. he was part of you, like somebody chop your hand or chop your leg. >> he still believes that the truth is out there and will come. i hope it happens in his lifetime. but it might not. >> many who knew diana best say

the crash never would have happened if she had not given up her security detail after the divorce. >> the truth is that the paris paparazzi didn't kill diana. incompetent travel arrangements killed diana. i failure to do up a seatbelt killed diana. the paparazzi only became a nuisance or threat to diana only after she had chosen to get rid of her bodyguards. if anybody wants to see the cause of diana's unhappiness or ultimately the circumstances in which she died, they should look at the royal organization which had taken responsibility for her at a very, very young age. >> just 19 when she became engaged to prince charles. and dead at the age of 36. leaving behind two young boys.

>> losing your mom at such a young age. >> william was 15. harry was just 12. >> i always thought to myself, what's the point of bringing up the past? it ain't going to change it. it ain't going to bring her back. when you start thinking like that, it can be really damaging. >> you have to prioritize your mental health. someone has to take the lead and be brave enough to force that conversation. >> william and harry have forced that conversation, addressing mental health openly and often, in a way that was difficult for their mother. it's just one example of the change she brought to the royal family. >> without diana, i don't think we would have the monarchy today, in its present form. diana dragged the royal family kicking and screaming into the 20th century. she said from the moment she set foot in that family there was never any feeling in it and that she really wanted to lead from

the heart and not the head. >> diana lived a life of fairy tale and tragedy. hunted by the press. beloved by the people. a charismatic yet complex character. vulnerable and manipulative, but strong and sympathetic. there can be no question of the impact she made. her boys, william and harry, have combined the best of the traditions of the monarchy with a warmth and humanity of their mother. a commitment to public service. deep personal compassion. and a dedication to family. qualities that make diana's legacy as vibrant today as it was 20 years ago.

>> announcer: the following is a cnn special report. he was the party prince. >> he was photographed incessantly in one nightclub after another. >> who rebelled against royalty. >> he decided he might leave the royal family. >> haunted by his mother's death. >> it destabilized him, caused chaos, fears. >> he struggled to find his way. >> being royal for harry was a burden and a curse. >> she's an american actress.