course to redefine britain's most famous family. and change the monarchy forever. ♪ the following is a cnn special report. the most famous and photographed women in the world. a princess with style and substance. a loving mother. >> diana was born to be a mother. >> a passionate advocate. >> and trying to highlight a problem around the world. >> through it all, her every move scrutinized and scandalized. >> she was followed everywhere

and she found that time difficult. behind the flashbulbs a life of loneliness. >> she wanted a freedom and a life. >> the tragedy that took her life. >> princess diana at the age of 36 died. >> left the world devastated and disbelief. 20 years later, what do we know? >> she went to her lawyer and said they are going to kill me is and here is how. >> she knew something was wrong. >> friends and families, those who were there speak out about diana. >> a woman who transcended celebrity and transformed a monarchy. diana chasing a fairytale. fall, 1980 a apartment in the

fashionable section of london. crowds of photographers and cameras ready and anticipation great. >> media pursuing her like nobody's business. >> rumors begun to get around that she was the new girl on the block. >> she is 19-year-old lady dina spencer, the new girlfriend of the most eligible man of the country. the chase begins. >> diana was the story. >> followed everywhere and found that time difficult. >> she was completely alone. >> no police. no security. no body guards. lady diana spencer may be dating the next king of england, but she is not yet a member of the royal family and entitled to any

royal protection. >> the attention she was getting was unprecedented. >> in 1980. a royal correspondent and became the palace press secretary. >> the palace was not making an attempt of controlling the media interest because they were not aware or didn't believe at the time that there was going to be media interest. >> but there is. and almost insatiable interest. perhaps, in part, because diana is a mystery. everyone wants to know who she is. where she comes from and if she has what it takes to be the next queen of england. >> diana grew up in the countryside. she was a country girl. >> absolutely. loved it. very familiar with it. >> dr. james was a childhood friend of diana's.

the spencer's leased a house and the park house hotel for disabled people and then it was where diana grew up and where young prince's andrew and edward often came over to swim. >> she had a childhood that was in a circle. used to that lifestyle. >> the third child and part of the wealthy upper class. her parents married in 1954. >> it was indeed, a brilliant occasion and likely to be remembered as the wedding of the year. >> attended by the royal family. >> you would think the world was her oyster but had an unhappy childhood. >> according to diana biographer christopher anderson, before she was born, the spencers were hoping for a boy. a son to follow two older

daughters. >> she once said, when i was born i was unwanted, when i was married charles i was unwanted, when i joined the royal family i was unwanted. i want to be wanted. >> every child wants to be noticed. every child of a certain age. look at me mom and dad, aren't i clever? and i supposed it affected diana more. >> because of what happened in 1967. her parents divorced and the fight was ugly as was the public custody battle over the children. >> her mother abandoned her and diana was caught in the crossfire of her parents' bitter divorce and affected her tremendously. >> she became famous and was shy. >> mary clark was diana's nanny

at the time. her parents' divorced had a profound affect on her. she said, i will never ever marry unless i'm really in love. if you are not in love you are going to get divorced and i never intend to be divorced. >> johnny spencer given full custody and tried to settle back in their quite lifestyle in the countryside but more big changes were yet to come. >> by the time diana was 15, her father was remarried and her grandfather passed, and johnny spencer inherited a huge estate. >> the main halls were walking the halls and marble floors and i remember one of the great fads for a couple years was tap dancing and it was perfect for that.

>> living there was an adjustment from the country home where diana and her brother charles grew up. >> the inside of the house was formal. it wasn't a family kitchen, it wasn't fun growing up in this house. >> i think there was a lot of unrest in her home life. >> teacher penny walker said life at the school 100 miles from home was full of fun and friends. >> she was part of a lively group. they were fun and not naughty and giggled a lot. >> and they talked a lot of boys. >> she was always known to adore prince charles. and her little bedroom cubicle had pictures of him all over it. it was common knowledge. >> then one weekend, diana returned to school with a story to tell. >> she came back alive with it and said, i've met him.

i've met him. >> i remember how jolly and amusing and attractive 16-year-old she was, and great fun. and full of life. >> not a love interest yet. it took a few more years for that jolly teenager to blossom into a beautiful charismatic young woman. >> she didn't take a bad photo. >> and even looking at the end of the day it was good. >> winter, 1979, in the french alps. diana was almost 18 on a ski trip with friends. >> she was great looking, of course, and the striking thing was the humor and engagement. she was fun to have in the group. >> she was an absolute vision. >> american, mary robertson noticed how special she was

after that ski trip. she interviewed her for a job when diana settled in london. >> did you know she was from an aristocratic family? >> i should have known with the accent, and flawless and manners. the poise. >> she was a sophisticated country girl. >> close friend and fashion designer roberto deborak. >> she had no sense of fashion whatsoever. she didn't care. and she never thought the magnitude of what her life was going to be. >> while she doesn't yet know how big her life will become, she feels it will be distinct once saying i knew something profound was coming my way and i was treading water waiting for it. soon, treading water in a sea of sharks. the lonely journey to the palace

when we come back. ahh... summer is coming. and it's time to get outside. pack in even more adventure with audible. with the largest selection of audiobooks. audible lets you follow plot twists off the beaten track. or discover magic when you hit the open road. with the free audible app, your stories go wherever you do. and for just $14.95 a month you get a credit, good for any audiobook. if you don't like it exchange it any time.

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it was 1980 and the queen said we have a guest coming to stay for the weekend and will you meet her at the front door of the castle. >> it is early september in scotland and paul, queen elizabeth's personal footman welcomes 19-year-old lady diana spencer. >> i met this shy young girl with a suitcase and took her to her room and she said i am completely out of my depth. i don't know anything about this place. charles invited me to stay the weekend and what do i do? >> despite being from an aristocratic well-connected family. she is not prepared for a weekend with the royals. especially the queen. she has, after all, only been dating the prince for a month.

she has no clue what to expect, what to do or what to wear. >> i brought my dress. >> i said one? one dress. you are here for three nights, i'm going to have to buy you other dresses. >> did you recognize anything in her? >> she was innocent and naive but she was special. >> royal photographer, arthur edwards sees it too. >> i'm driving along the river and i see prince charles fishing and with him is lady diana spencer. >> it is not the first time he stumbled upon the couple. a couple of weeks earlier spotted them at a polo match. >> she is natural. >> she did it as a matter of course. >> then, edwards filed the

picture away thinking 19-year-old diana was too young to be dating 31-year-old prince charles. now seeing the couple together again alarm bells go off. >> taking pictures of them fishing and getting angry and runs through woods. all of the girlfriends are by his side. this one he is hiding and protecting. >> prince charles cannot hide or protect diana anymore. the picture makes the front page and arrives at work monday morning she finds her world turned upside down. >> she said, mrs. robertson, i have something to tell you. >> diana works part-time as a nanny for american, nanny robertson. she looks down and blushes and when you leave for work this morning, you will notice there are reporters and photographers.

they are here for me. and i said what have you done? i said i spent last weekend at the castle. and i guessed and said was it prince andrew and she said no, it was with prince charles. >> prince charles, the country's most eligible bachelor. diana once anonymous now famous. >> i think it was overwhelming. she was trying to come to work because she couldn't spend her life in her apartment. >> sometimes she would stop for a chat. >> she never stops for an inch of you or poses for a photograph but until late september 1980 at this london kindergarten where diana works part-time. >> half way through taking the

picture, the sun came out. and we saw that beautiful lady. the headline was charlie's girl. and she was a little disturbed about it. >> diana knows one media misstep could impact her relationship with charles. she'd seen it happen to her older sister sarah several years earlier. >> she spoke to us. they went skiing together. she said i don't care i have to be in love to marry the person. >> soon after, came the end of sarah's royal romance. and diana has not forgotten it. >> i remember diana saying the phone rang and she didn't want to pick it up for fear it would be sarah prying into what was

going on with diana and she didn't want to talk anybody about it not even her own sister. >> how are you coping with all of the attention? >> as you can see, you can tell. >> i think she was protective of him. >> but every once in a while in private, a very giddy, very love-struck 19-year-old confides in those close to her. >> she would gush about him. how intelligent he was. how perfect he was. >> her perfect prince and most agree she could be the perfect princess. >> she never had a boyfriend. she was completely pure and untouched. the most eligible women in the land to marry the heir to the thrown. was she a perfect mate for charles? >> on paper, yes she was.

>> and by winter 1980, he is running out of time. prince charles is 32 years old and the future king needs to settle down to marry and produce an heir to the thrown. >> you just knew from the buzz in the air there was a lot of pressure on charles to pick a suitable mate. >> was it an arranged marriage? >> diana's grandmother -- queen elizabeth queen's mother doted on charles and whispered in his ear about this beautiful young girl. it was a set up. >> the phrase is she would be the perfect brood mare. >> charles would have to decide if he wanted to marry her. >> who wouldn't want to marry that beautiful young thing. >> he thought she would tow the party line. behave like a royal and put the

monarchy first no matter the circumstances. in february 1981, barely six months after they started dating. it becomes official. charles and diana are engaged. it is diana's first official press appearance. >> i watched this young girl appear on the terrace for the world's media. a lamb to the slaughter, really. >> a lamb to the slaughter. >> an innocent brought into this family. she was entering into something which she had no comprehension of. >> has it been a strain trying to carry out a courtship without anyone knowing? >> yes, it has. but i think anybody would feel pressure, really.

>> an intense pressure. diana seems willing to endure. >> i think she was absolutely determined to have it work out. >> i knew how badly she wanted this and i was so happy that she was going to get her dream. >> but there are already signs of trouble ahead with the world watching and the reporter asks charles and diana if they are in love. >> of course. >> whatever in love means, really. >> that should have been her tip-off right there. >> it never occurred to me if he didn't love her at the start that he would learn to love her. i believe in the fairytale completely. >> everyone does including diana. her prince charming is following his duty and not his heart. charles' true love, diana will

find out, is for someone else. when we come back. diana crumbles with the world watching. >> the bride-to-be bursts into tears at a polo match. the first survivor of alzheimer's disease is out there. and the alzheimer's association is going to make it happen. but we won't get there without you. visit alz.org to join the fight.

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goldsmith's hall in london. diana's first public appearance since her engagement to prince charles. as the royal car pulls up, diana peers out and prince charles knows why. >> when he got out of the car, he said do you want to see what is coming next? >> a new lady diana spencer emerges. >> so -- blazes of camera lights and attention. >> photo editor paul bennet. >> and when she got out of the car -- thoughts of you know what you are doing girl. >> she wore a fantastic dress.

low cut and showed everything that she had. >> diana picked it herself says designer elizabeth emmanuel. >> for the first time, she looked like a princess. very glamorous and it was a transforming dress for her. >> it is all anyone could talk about. the next day, the budget was going to be announced. that went to the back pages and all there was diana wearing the low-cut dress getting out of the car. >> despite the public attention, diana is isolated and lonely. >> right after the engagement, diana moves out of her flat away from friends and families and lives at this royal residence, clarence house. >> it was a very a typical run up to the wedding.

when you are stuck inside those walls t is not a totally joyous free fun experience. >> do you think she felt lonely? >> i'm quite sure she did. >> diana writes letters to stay connected. >> i am continually surrounded by grownups and sometimes search for my own age group. >> i think she is desperately lonely and sought friendship downstairs. she spent more time downstairs with the staff than up stairs with the guests. >> making matters worse, charles is often absent. >> she definitely expected to get a whole lot more support and reassurance and guidance from him. and that didn't materialize. >> one month after their engagement, charles departs for a five-week worldwide, royal

tour. >> his fiance saw the prince off and kissed him twice and walked away with tears in her eyes. >> it was a time when most girls might expect to be very happy and i think she retreated a bit. she didn't like to be seen when she was unhappy. >> behind closed doors, diana is developing a serious eating disorder. something she will struggle with for many years to come. >> she was a young girl and had bulimia and didn't know how to cope with it. >> we were surprised how much weight she lost. she was 19 and a size 14, as we continue to make the stretch she lost so much weight and transforming into a model size. >> elizabeth emmanuel and husband, david design the world's most anticipating wedding dress. >> we had packs of press outside of our door.

people across the way renting space so that they could look through our windows. >> the dress is kept in a secret volt with security guards protecting it around the clock. >> she came to a lot of her fittings alone. >> yes, i think a couple of times she brought her mother and then there with the bridesmaids. she was on her own with a detective who waited outside. >> she didn't really know what she was stepping into. >> and i do think, she had second thoughts of whether she would get married to the heir to the thrown of england and second thoughts about whether she wanted to be queen one day. >> and second thoughts about the prince's true feelings. >> i think diana always knew that charles was in love with

someone else. >> that someone else, ex-girlfriend camilla parker-bowles. diana says later that she secretly records that before the wedding she over hears charles on the phone with camilla and says to her, whatever happens, i will always love you. charles maintains they were just friends at the time. >> she thought she could change him. she was a beautiful young thing, she thought he would turn his head and he would fall in love with her. >> the things don't change and the pressure on diana is mounting. >> the bride-to-be bursts into tears at a polo match. >> shortly before the wedding, somehow, it gets worse. >> diana discovered a bracelet that charles made for camilla and the bracelet had the letters f and g and stood for fred and gladys and these were the secret

nicknames they had for one another. diana was devastated. >> they were attending a ball -- >> she says, i'm so glad you're here. >> as soon as the long receiving line ends, diana slips away. >> we did not see her for the rest of the evening. this was troublesome. i gather she was up stair that is evening talking to her sister saying maybe this isn't going to go the way i hoped it would. >> one of the sisters said, tough. it is tomorrow and your image is already on the merchandising. you're going to have to go ahead with it. >> no turning back. >> exactly. >> the next morning, july 29th, 1981, is the wedding day. >> we were waiting at the top of the stairs waiting for the coach

to arrive and there was complete silence from everybody. i think that was the moment that it really sunk in how big in occasion was. we could hear the crowd outside yelling and cheering. the streets of london are packed and unprecedented 752 million people are watching the pageantry and the magistery and the excitement as it carries her to the cathedral. >> she looks like a butterfly emerging a completely different world for her. she was going to be a princess. >> as she drifts down the aisle the only word that seems to fit is fairytale but her friends

know better. >> she looks tentative, pale, tense. >> she was looking to the left or right. looking if camilla is in the church and she was. that was the beginning of what then became a nightmare. >> i, charles philip take the diana francis. >> diana was a romantic. she dreamt to fall in love with the prince. she kissed him and thought that frog will turn into a prince. years later she said i kissed a frog and found a toad. >> diana confronts charles and camilla when we come back. cer. these are the specialists we're proud to call our own. experts from all over the world, working closely together to deliver truly personalized cancer care. expert medicine works here.

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and enjoyed by the community in the future. ♪ from the high seas to the windy shores, august 1981 is the summer of love. for the world's most watched

newlyweds. >> they were having a wonderful honeymoon and loved being mrs. whales. >> he couldn't keep his hands off of her. they would be in public engagement and his hand would wander to her bottom and squeeze it. that had never been done by the royal family. >> and no one seen a princess quite like diana. >> have you cooked a breakfast yet? >> at just 20 years old, she is the new star of the royal family. something prince charles seems at the time to accept. even enjoy. >> on our recent three davis it to whales which was overwhelming is all i can say.

entirely due the affect my dear wife has had on everybody. >> diana wants to be a perfect princess. to bear and heir is her most important duty. and just months after her historic wedding, she accomplishes it. >> in england, glasses are raised in pubs and messages from congratulations that princess diana is expecting a baby. >> anticipation and excitement builds. >> crowds fill the streets outside of the hospital. finally, june 21st 1982, a son is born. prince william arthur louie. >> from marriage to motherhood in less than a year and then prince harry arrives. >> diana was born to be a mother. she was the most devoted and

committed mother you can imagine >> spoken about their mother for the first time in a documentary on i-tv. >> she would engulf you and squeeze you as tight as possible and being so short, there was no escape, you were there for as long as she wanted to hold you. even talking it now, i can feel the hugs she used to give us. >> different, many believe from royals in the past. >> she was really the first royal to connect with her own children. charles has been raised by nannies and didn't go to school as a young boy. she made sure both kids went to the nursery school and around children. >> and like most mothers, diana drops them off to school and unlike most mothers, has the

entire world watching. >> we got out of the car and when we get to the school, you are going to behave because there are lots of photographers. no mucking about. do you understand that? >> and he sort of looked just below the peek of his cap and said i don't like tografers. she wanted to give him a normal lifestyle as possible. >> they were exposed to people on the street, hem lows, people with hiv and aids. they saw life. real life. >> a normal life. as normal as diana can make it. >> shopping for fish fingers in a supermarket. going to the cinema and go cart racing.

things other children did. >> while diana shines as a mother. she struggles as a wife. >> i think she felt that she could bring charles around but it never happened. he never fell out of love with camilla. >> all of these years later, camilla is still in shadows. >> so from very early days, camilla was there. on the honeymoon found the cuff links. charles' were two intertwined "cs." and diana said, lovely, chanel cufflinks. not chanel. >> i think she understood at that stage maybe this was going to become a big issue. >> prince charles had produced his heir in spare and gave him the opportunity to return to a former life. >> he spends more time away from

diana at his estate, high grove. >> the princess would arrive every weekend with the boys and leave on a sunday afternoon and camilla was the next visitor, an hour later. one went out and one came in the back door. >> at one point diana confronts camilla. >> it is camilla's sister's birthday party, february 1989. >> and don't think the crowd expected diana to be there either. >> she is on a mission to find camilla. bodyguard ken wharfe was there. >> there was camilla and charles sat towards each other. >> diana confronts her about the alleged affair, something

camilla never acknowledges. diana told a reporter she is not willing to leave charles. saying you got everything you wanted. you have all of the men in the world and two beautiful children, what more do you want? >> and yes, but this is my husband. the situation was just untenable for someone like diana. as diana said, there were three of us in the marriage from the start so it is crowded. >> diana realized there was no chance or little chance of reconciliation. >> did she seem depressed or humiliated or upset after the experience? >> the thing about that, what i remember the following day was probably the brightest and liveliest. that i have seen of her some time and there after a huge build of confidence. >> confidence to go solo and at 27 years old chart her own course or as once diana once

described it, cut my own path. >> ween went to nigeria and she was holding the lepers hands and went to brazil and held babies with hiv. >> when she went to the hospice, diana would hold their hand. when charles went to hospice, he would stand there, very sympathetic. they had a different approach. diana was touchy-feely. >> it is not just actions but diana's words that are different. >> so this is how a speech might turn out. she sends the one to the organization with a little post-it note attached saying i wonder what your views are. >> old friends james helps diana crafts more new personal speeches. it is april 1991. >> hiv does not make people dangerous to know. you can shake their hands and give them a hug. heaven knows they need it.

>> it this was a game-changer is for her. her appearance for a charity will get a mention saying she been there. the first speech was reproduced verbatim on the front page of the two broad sheets. it was a big moment. >> princess diana the advocate is an instant star. >> particularly, as diana became more accomplished and sure of herself and confident, it seemed her husband -- but also some of his family saw her as a mystery. with hostility. >> people going crazy about her and he was like a shadow next to her. >> diana gets one side of the road and charles got the other side of the road. diana's side cheered and charles' side jeered. >> she was on the front page of newspapers and lead on the

television. it was always diana. >> publicly, prince charles jokes about it. >> i come to the conclusion it would have been easier to have two wives. to have covered both sides of the street. and i could walk down the middle directing the operation. >> but privately, by the early '90s. charles and diana are living separate lives. >> they do something like a state dinner together, and diana would come back here and charles went to high grove. diana came back alone. she lived a lone live existence. she was a prisoner. >> and desperate to let the world know. it is february 1992, touring india she goes to the taj mahal without charles.

>> that picture somehow came to be emblematic of the end of a marriage and also of her lone loneline loneliness. >> tilting her head to one side. she was really good at that. and there were all sorts of interprettive headlines. wistful, pensive, thoughtful. >> you think that was deliberate on her part? >> up to a point, it was deliberate. >> she was a master manipulator of the media. she was very shrewd. >> that is, until the summer of 1992. when we come back. >> she phoned me at 5:00 and said what do i do? i said you realize you've already done it. pour very large scotch. with the largest selection of audiobooks. audible lets you follow plot twists off the beaten track. or discover magic when you hit the open road.

with the free audible app, your stories go wherever you do. and for just $14.95 a month you get a credit, good for any audiobook. if you don't like it exchange it any time. no questions asked. you can also roll your credits to the next month if you don't use them. so take audible with you this summer... on the road... on the trail... or to the beach. start a 30-day trial and your first audiobook is free. cancel anytime, and your books are yours to keep forever. no matter where you go this summer make it better with audible. text summer5 to 500500 to start listening today.

1992 is not a year on which i shall look back with undiluted pleasure. >> a startling and revealing

admission from the notoriously private and composed queen elizabeth. >> it has turned out to be an annus horibleus. >> declaring 1992 to be a horrible year. >> she found a neat way of saying, yeah, it's tough, and i don't mind telling you it's tough. >> tough times that start early february in india. diana is at a polo match with charles. after his victory, the prince goes in for the ceremonial celebratory kiss from his princess. >> this is the kiss that missed. this is when the prince was expecting to get a kiss on the lips and the prize. >> an awkward moment. >> the booby prize. she turned her head. >> i think it did signify to the

world at that point what the state of the marriage was. it wasn't unexpected. it was waiting for a royal admission that things were really wrong here. >> but according to palace insiders, charles is not about to do that. they say the people on his team have other ideas. this was an attempt to intimidate us. it was a bullying tactic. >> what diana's private secretary, patrick jephsen calls a smear campaign that he says began in 1991. >> for diana's 30th birthday, charles wants to throw a birthday party for her. and she saw this as a p.r. stunt so that his people could say, look, here he is, the loving, devoted husband putting on a birthday party for her. her reluctance to have a big birthday party was prominently reported on the front page of the tabloids. >> the kind of games they played

throughout their marriage to win over the public through manipulating the press. and no one could do it better than diana. >> she was determined to say something. there was no stopping that. it was inevitable, i think, as a vent for the anger. >> so diana asked her old friend for help. >> i said a book would be a better format than a mad article or tv thing because she could have control of it. >> a book like no other. diana's own story personally told to a reporter of her choosing. royal watcher andrew morton. but diana can't be seen meeting with morton here at kensington palace, so she hatches a secret plan. >> it was almost like you were in a sort of james bond movie kind of. >> it was much simpler, in a way, than people make. >> starting in the summer of 1991, he bikes to kensington palace like he has for years to

visit diana, but this time he carries a small tape recorder and a long list of questions hidden in his bag. >> cycled in, had lunch, maybe a few questions before lunch and a few after, then off again. >> he delivered the tapes to andrew morton who weaves them into a revealing book, more revealing than anyone expected. >> she was very open indeed about everything. and to a level where i was almost worrying, cautioned about what was being said. >> from her struggles with bulimia, depression, to her husband's alleged infidelities and her multiple suicide attempts, one of them happening when she was just three months pregnant with prince william. >> she threw herself down the staircase, and charles just went right out the door. she was very badly bruised. apparently didn't affect her pregnancy. >> this was a letter --

>> by the end of 1991, the book is finished, and diana is getting ready. >> we're preparing for the volcano to erupt. i do feel better equipped to cope with whatever comes our way. >> was she excited by that? >> i think relieved. >> book excerpts finally hit the newsstands in june 1992. how did you know she was behind it? >> there was too much in it not to have her fingerprints all over it. >> diana panics. >> she phoned me at 5:00 and said, what do i do? i said, you've already done it. i suggest you pour a very large scotch. >> she got condemned for speaking, for revealing the truth rather than having the royal establishment respond to the message, they just shot the messenger. >> and while the palace doesn't support her airing of royal dirty laundry, many ordinary people relate to her. >> she has huge support. you've done a pretty good job in

the public role. don't back off. >> was she concerned at all about how this might affect the boys? >> i think she was mostly concerned that if she kept being crushed, as she saw it, by the system, that would be more damaging for them. >> the war of the waleses is on. >> we're talking about the troubles through the royal house of windsor. >> they may not love each other, but they love themselves very greatly. >> from the summer through the fall every day seems to bring a new revelation. . >> maybe far ri tales don't come true after all. >> they say they agreed to separate. the queen will not allow it. a period the palace won't comment on. >> it was a very difficult

situation. it was the try to maintain a happy face and business as usual. >> early november, 1992 diane any and charles arrive in south korea. >> mr. and mrs. glum. >> is that what you called them? >> it's clear things must change. >> with regret the prince and princess have decided to separate. >> it is as if a weight had been lifted from the room. it was to do what they needed to do. >> the princess would like to make a statement. >> december, 1993. >> when i started my public live 12 years ago i understood the

media might be interested in what i did, but i was not aware of how overwhelming that attention would become. >> diana makes a surprise announcement. >> at the end of this year when i completed my official engagement i will be reducing the life so far. >> she retreats inside kensington palace. >> i think it did feel like a cage. >> very difficult to have a social life. >> they follow her everywhere, to the gym, to the store even to

the skiing vacations with her sons. >> excuse me. >> as a parent could i ask you to respect my childrens pace? >> people would be absolutely appalled. >> for instance william reflects on those on itc in a date of birth men tear. >> i remember the time she cried about anything was press intrusion. >> it is spring 1994. prince charles decides to go public with an authorized biography and interview. >> it is a race to the bottom. >> making television history and

dropping a bomb shell. >> did you try to be faithful and honorable with your wife when you took ton vow of marriage? >> yes. absolutely. >> and you were? >> yes, until it became broken down. >> diana fires silently back with one dress. >> that picture spoke a million words. >> what was she saying? >> anything you can do i can do better. >> including a television interview. she sneaks a news crew into her home for a tell all interview. >> what was your reaction? >> silly woman.

>> it was the device that blew up. nothing was ever the same again. >> putting diana more than ever before. that when we come back.

it is summer 1997. diana is in the midst of a reinvention. >> i remember one of the last dresses she had made. she said do you like it? i said i'm sure men will like it because it's far too low and far too high. >> so more revealing? >> she was a beautiful woman. why not show people this was me?

instead of hiding it away, show it. >> diana is free from a marriage, and with drawn way of life. >> to try to take some time out because she was trying to focus on really what was her life about? >> she kascales back her public role. put ler paul burro is one of the few. >> she dismissed her bodyguards. she wanted her freedom. she wanted her life. >> it's a dangerous move, some even say reckless. diane nay focuses on a few select charities and her new romance. >> the love of her life really

after charles was a pakistani heart surgeon. >> diana met him while he was treatsing a close friend. >> she is a nondescript fellow. they had a very come affair. >> while diana keeps him hidden from the press it advocates against land mines. >> she was aware of the past. >> arthur edwards in 1997 --

>> yto highlight the awful thins about land mines. >> and diana has an extraordinary gift for comforting those in pain. >> she said i found myself being more and more rejected. >> she was the ultimate outsider. here is the most adored, celebrated and in many ways beloved woman on the planet and yet she never felt like she belonged. i think that's why she had the need to connect with people.

>> but the attention and goal is a reminder of what comes with dating diana. >> she want today get married. she went to pakistan to meet his family without being invited by him. >> diana confides in close friend about the trip. >> they called her and said i will tell you when i come back. thanks didn't go well. the parents were very against her. they said she would ruin the life of their son. >> because of this media frenzy? >>. no he is pakistanian. she was going to be the future

mother of the king of england. it would have created providence. >> diana sees it differently. >> an ultimatum. >> i remember her coming back and telling me that it was over. he was saying but if i marry you i'll become a nobody. i'll become your shadow. i worked all my life to be a heart surgeon. it's what matters most to me. that's part of our equation. you can't just admit that. diana was diana and she wanted it her way. >> was she devastated by the break up? >> i think she was. she was. she really liked the man. i think that after charles that

was -- >> but it isn't the first time diana has had her heartbroken. and days later she is on the rebound on the french riviera. >> invited her to spend the summer on his yacht. >> he owns herrad's. >> he was trying to arrange a meeting between his son and die app anna and he did. >> and it turns out they have a lot in cement. >> he too was in a custody battle. he often felt felt like an outsider and is painfully shy. >> shy and immensely wealthy.

surrounded by bodyguards she will give everything she needs and wants. >> the fact that she was a divorced lover of two growing young men was able to offer them anything like the kind of holiday activities their father could. so the attraction of a man and his family who had jets and limousines and all of the trappings of royal life i would think it played a pretty big part in it. >> friends say she gives her unwaivering love and loyalty. >> she demanded everybody give up everything for her. she was needy. >> terribly needy. very draining and very demanding but he was willing to give up everything for her. >> over the next six weeks diana

and dodie meeting up in london and paris and book here. >> sun diving, swimming, taking trips. they would have champagne and caviar most evenings. >> she said he better watch out because i have met somebody else. >> was it an attempt to make his jealous? >> absolutely it was. i have no doubt of that because the princess played out this new romance completely in the public eye, knowing that those pictures would be splashed ton front pages of the british tabloids.

>> it was like the dreamed story. the most photographed woman in the world. >> she a professional photographer. zbli heard stories about my colleagues, hiring speedboats. it would give you anything you wanted. >> so what was the picture everyone was looking for that summer. >> it was a picture of her kissing somebody who wasn't king charles. >> diana allegedly tips off a photographer about the yacht's location and days later the kiss t is splashed across the paper. >> the interest which was phenomenal. >> is it true this photographer made more than a million dollars? >> absolutely.

it might have been in the first week. >> the papers want more. the photographers will do anything to get it. >> it was flashing the money. >> the game is on and there's no turning back. diana's former secretary is watching from london and grows concerned. >> i have two very sharply contrasting pictures. one was free and liberated and rather determinely happy. another of a woman that was not nearly as grounded as she had been or needed to be. she chose the company of people who were rich jet setters who toend follow fashion rather than

principal. >> when we come back tension mounts with the pap ra. >> and then a high speed chase on the streets of paris. >> it felt like the whole situation was building up into something that was not going to be a good ending. with the largest selection of audiobooks. audible lets you follow plot twists off the beaten track. or discover magic when you hit the open road. with the free audible app, your stories go wherever you do. and for just $14.95 a month you get a credit, good for any audiobook. if you don't like it exchange it any time. no questions asked. you can also roll your credits to the next month if you don't use them. so take audible with you this summer...

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the french riviera, a playground for the rich and famous and, in august 1997, the backdrop for a summer romance between princess diana and dodi al fayed. >> i saw, particularly in the pictures of her on mohammed fayed's yacht, playing games with boatloads of photographers. somebody who had maybe found a terrific new freedom, but she'd lost a lot, too.

>> diana's relationship with hasnat khan has recently ended. >> hasnat told me he tried to reach the princess. he wanted to tell her, sorry. come back. >> if diana was trying to get hasnat khan's attention, it worked. but it came at a cost. she and dodi are now in a risky game of hide and seek on the mediterranean with the paparazzi. >> there was a lot of media around, a lot of paparazzi, small boats, big boats, big lenses, small lenses. >> the couple is protected by dodi's two bodyguards, but it's no replacement for the elite british security team diana had given up. >> there were times where diana would be upset. i saw her crying on occasion. dodi was agitated. it was starting to get to him.

>> on saturday, august 30th, diana and dodi flee to paris, but the photographers follow. >> that drive from the airport was fast and furious. the car was swerving through the streets of paris. >> debby gribble is traveling with the couple and riding in the car behind them. >> there was so much tension. it felt like the whole situation was building up into something that was not going to be a good ending.

>> later that night, diana and dodi leave his paris apartment for dinner at the restaurant benoit. >> when they tried to go to the restaurant, it was impossible. just hordes and hordes of photographers. >> so they change plans and go to the ritz hotel, which is owned by dodi's father. photographer pierre soo is standing outside. >> when they arrived at the ritz, the car stopped in front of the entrance. i went up to the car window, and i took a picture. >> did you ever have a sense that you were invading these people's privacy? >> not really because, as i said, she was the most photographed woman in the world. she was expected to be photographed every day. and she had been playing with the press all summer long, you know. >> playing? >> yeah. she used the press a lot. >> a dangerous game without diana's usual army of protection. even after they get inside, dodi remains tense. >> he was growing more and more upset, hearing stories of how the press had gathered in plaza vendome, right in front of the hotel.

they weren't going to leave. >> the hotel's acting head of security, henri paul is off duty, but returns after diane in and dodi arrive. >> henri paul came out to the hotel. and he talked to me and a colleague of mine. oddly enough, he was very reassuring in terms of, do not worry. you will get your shot. they will come out through the front door. and there was this range rover sitting up front. so you could easily imagine that they would come out. >> but it's a ruse. inside, henri paul is seen on the hotel security camera talking to diana, dodi and bodyguard trevor rees-jones as they plan to escape through the hotel's back door. and avoid the photographers. paul will drive the couple to dodi's apartment. >> i watched some of the footage of diana on the cctv from the ritz hotel.

i could tell from her body language, the way shes with holding herself and actually her interaction with dodi, she wasn't happy. she knew something was wrong. >> they leave the hotel a little after midnight. the few photographers out back are immediately in pursuit. >> diana and dodi and the driver are all not wearing seat belts. >> henri paul is now speeding through the streets of paris, trying to lose the photographers behind them. >> the car is now hurtling into the alma tunnel surrounded by the press on motorcycles and cars, and henri paul lost control of the car and it slams into a pillar. >> pierre soo is still with the decoy car in front of the ritz hotel.

>> i decided to call a friend of mine whom i know was following them. and i could hear, in the tone of his voice, that something was wrong and very wrong. >> american tourist robin and jack firestone happen to pass the crash site in a taxi. >> and there was already police certainly before the ambulance got there. >> they see some of pierre soo's colleagues taking pictures. >> what i saw was six, eight, nine, ten people taking photographs of the outside of the car and running around taking photographs of the inside of the car from every angle that they could possibly get their flashes and their cameras into. >> i was just saying to myself, what are they doing? like they can't possibly be

anybody in the car at this point because clearly if there was, somebody would be helping! >> fire chief xavier goremalone and his team of medics arrive at the tunnel immediately after the crash. >> translator: so the front of the car was in the opposite way of traffic. the front was very much smashed in. >> dodi and driver henri paul are pronounced dead. the first responders work to save trevor rees-jones and diana. >> when i get close to her, she's waving her arm and saying, oh, my god, what's happened? >> diana's body is facing backwards and sitting on the floor of the car. as they remove her from the vehicle, she goes into cardiac arrest.

>> translator: so we did cpr and her blood flow started running again. >> as first responders frantically work to save diana, trevor rees-jones has to be cut out of the car. they're both taken to the hospital where diana undergoes emergency surgery, but her injuries are too severe, and at 4:00 a.m., princess diana is pronounced dead. >> we are just getting word that the french government has informed all of us that princess diana has died. >> she suffered serious internal injuries, and she succumbed. >> trevor rees-jones is the only survivor. at balmoral castle in scotland, prince charles is woken with a call from france. >> charles is told that diana has died. people working at balmoral said that charles let out this howl of anguish. he was devastated.

of course his first thoughts were the boys. what to do? >> when we come back, heartbreak and anguish. >> she lose a son 42 years old. it's like somebody chop off your hand or chop off your leg. >> and then, what really happened to princess diana? >> she went to her lawyer and said, they're going to kill me and here's how. it's going to be either a helicopter accident or a car crash. if you've been diagnosed with cancer, searching for answers may feel overwhelming. so start your search with our teams of specialists at cancer treatment centers of america. the evolution of cancer care is here. learn more at cancercenter.com/experts

august 31st, the morning after princess diana's tragic death her brother charles spencer makes a bold statement. >> this is not a time for recriminations but for sadness. however, i would say that i always believed the press would kill her in the end.

it would appear that every proprietor and editor of every publication that has paid for exclusive photographs of her encouraging greedy individuals to risk everything in pursuit of diana's image has blood on his hands today. >> nine photographers are under investigation for manslaughter and failing to render assistance to the victims. while the french investigate what happened, the world comes to grips with the loss of an icon. >> i feel like everyone else in this country today, utterly devastated. we are today in a state of shock, in mourning, in grief that is so deeply painful for us. >> thousands of mourners gather in london and outside kensington palace in a display of grief unlike any britain has ever seen

before. >> this nation lost complete -- well, it just lost all control of its senses. everybody was just flooding to these different centers around the country and laying flowers and signing these books of condolences. so we all were gripped in this hysteria, losing this princess. >> while a nation known for keeping a stiff upper lip unleashes its grief, the royal family remains in seclusion at balmoral castle in scotland, where william and harry have just been told their mother was killed. >> there were two boys up there, age 15 and 12 respectively who lost their mother in the most tragic of circumstances and the grandparents and their dad was doing the best they could to support those two young men. >> princes william and harry recently spoke about their mother's death for the first time in a documentary on itv.

>> losing someone so close to you is utterly devastating, especially at that age. i think it sort of really spins you out. you don't want to know where you are, what you're doing and what's going on. family came together, and harry and i tried to talk as best we could about it. but being so small at that age, it's very difficult to communicate your feelings. it's very complicated. >> to their grandmother, the queen, the best course is to soldier on. london is in an uproar, demanding the queen speak and show us you care. >> i can remember thinking or sensing even, because i'd done a lot of royal work over the year, come on, guys, do something. people had quite naturally thought they should gravitate towards buckingham palace, the home of the monarchy. and there they were thousands of them in the dark around the palace and i don't think there was a single light on.

everybody was away in scotland. the people had come to the monarchy and the monarchy wasn't at home. >> and this sets off really the most perilous period in modern times for the british monarchy. and tony blair was pressed into the fight by charles and the two of them pretty much made it clear to the queen that unless she did something and fast to show the people how much diana meant to the royal family as well as the people at large, the monarchy could be in jeopardy. >> seeming disconnected, queen elizabeth is facing a crisis of image and sensitivity. >> the night before diana's funeral, she gave the speech of her life because it was a speech she knew on which everything depended. >> as your queen and as a grandmother, i say from my heart, first, i want to pay tribute to diana myself.

she was an exceptional and gifted human being. >> do you think that the queen perhaps underestimated or didn't realize right away what an enormous outpouring of grief there would be? >> it's not just the queen underestimated it. everybody underestimated it. >> the next day, 2.5 billion people watch on tv and on the streets of london as diana's coffin is carried to westminster abbey for her funeral. her young sons walking solemnly behind. inside the abbey, charles spencer gives a surprising eulogy that is critical of the royal family. >> diana was the very essence of compassion, of duty, of style, of beauty. someone with a natural nobility who was classless and who proved in the last year that she needed no royal type of to continue to generate her particular brand of magic.

>> we all clapped so heartily. that never happened inside an abbey or a church like that. i live in england 29 years of my life. the english, one says that they're very cold blooded, but my god they showed the world they are not. that day, the days before the funeral, the world stopped for the english people. >> charles spencer also has a word about the paparazzi. >> that of all the ironies about diana, perhaps the greatest was this. a girl given the name of the ancient goddess of hunting was, in the end, the most hunted person of the modern age. >> was diana hunted to death? after the princess is laid to rest, the world wants answers. >> everybody's blaming everybody else. >> for the next two years, investigators in france try to determine what really happened.

>> will we ever know exactly who or what is responsible for the death of diana? >> the french investigation finds that the driver, henri paul, was speeding and intoxicated, deeming him solely responsible for the accident. the photographers are cleared, and the case is closed. but for years afterwards, conspiracy theories linger especially with dodi's father mohammed al fayed. >> mohammed believes and will always believe that his son and the family's very dear friend, diana, princess of wales, were murdered. >> when we come back, an alarming new piece of evidence. >> i have a letter which says the next few months are the most difficult of my life. i fear i'm going be killed in an automobile accident.

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on the streets of london in january 2007, the press is in pursuit of a young, beautiful woman. >> there was about 40 photographers outside her flat. i don't know if you remember the pictures. they pursued her down the street. >> but this time it isn't diana. it's kate middleton, prince william's girlfriend. >> they chased her down the street just like they chased diana down the street. it angered william so much. it really angered him because he couldn't protect her. >> while the paparazzi are on the hunt for kate, a british inquest into what happened to diana is set to begin here at the royal courts of justice. it's been ten years since diana's death, but the conspiracy theories have lived on. >> i had a very skilled team of detectives, 14 in all. >> lord john stevens was

commissioner of the metropolitan police. >> the allegation that was made by mr. al fayed was that prince philip together with mi-5 and mi-6, security services of the united kingdom, had conspired together to kill dodi al fayed and princess diana, that the french inquest that had taken place was flawed. >> so this was extraordinarily delicate? >> it was very delicate indeed. >> lord stevens team investigating all of al fayed's claims, that diana was pregnant, that diana and dodi were soon to be engaged and that the royal family would not accept a muslim stepfather to the future king. >> if diana had married dodi, if they'd had a couple of children, who would the press be focusing on in this country today? >> michael cole was mohammed al fayed's spokesman. >> they would be focusing on what princess diana was doing and in effect you would have one alternative royal family. >> the theory is far-fetched to

some but a real fear for diana, one she shared with her butler paul burrell. >> i have a letter that says, the next few months are the most difficult of my life. i feel i'm going the be killed in an automobile accident. in order that charles can remarry. >> and it turns out burrell wasn't the only one diana shared her fears with. >> diana was completely convinced that the royal family were the men in gray who run the operation or british intelligence would kill her if she became too big of a problem. she went to her lawyer and said, they're going to kill me and here's how. it will be either a helicopter accident or a car crash and it will be staged to look like a car crash. her lawyer took notes, detailed notes.

>> patrick jephson was diana's private secretary and attended the meeting with her lawyer. >> i can remember how shocked lord mishcon was by that. >> did she give details for why she was concerned about her safety? >> not enough. the trouble was the last few years from '93, '94 onwards was a very, very unsettled time. >> but lord mishcon's notes from the meeting were never shared with french investigators even though they were given to the police weeks after her death. at the time british police didn't believe they were relevant to the french investigation. >> if you have a note like that and somebody does end up dead in the way they predicted, the first thing you do is get the note. examine the note. >> michael mansfield represents mohamed al fayed during the inquest. >> but of course the powers at be didn't think it should be

handed over? why? because it would include investigating the royal family. investigations by the french police. >> lord stephens police does look into the notes and over 600 pieces of evidence. >> we started with totally open minds and yet there are s no point in going over an investigation and there is no evidence of this. prove the point there isn't. we had to go and see 300 witnesses? at the same time we had to negotiate bringing back the car from paris. we even examined the blood in the car. >> after three years of detective work, lord stephens' team presents their findings to the high court. >> the finding of the investigation was that it was an accident. the car was driven too fast. the driver had been drinking. lost control of that car. going down the ramp at the end and that was our conclusions. >> did you find any indication

whatsoever, that princess and dodi were murdered? >> no. no evidence whatsoever. >> no evidence of murder or any involvement by mi5, mi6 or the royal family. >> what about reports that the princess was pregnant? >> those were totally disproved by her closest friends. of course we brought the car back from paris. analyzed the blood by the latest techniques at that time and found out she was not pregnant. >> what is the truth behind the reports that dodi had bought diana a ring that day in paris. >> he may well of done that. but we don't know what he was going to do with that ring and neither does anyone else. >> stephens also investigates the role of the paparazzi. >> they followed them around, obviously. but we didn't know how close they were up to the car.

whether they actually played a part in the deaths of the people in that car. it is difficult to say. >> it would be speculation? >> it would be speculation. we don't get into speculation. we deal with the evidence. >> but have you said previously, i believe they were a link in the chain. >> no doubt about that. they were a link in the chain. the paparazzi had to be out in front of the ritz, gone off with the normal cars, having henri paul taken them. >> while french investigators cleared the paparazzi of criminal charges, it is believed they share some responsibility. >> they deliberated carefully and produced a careful and reasoned decision. >> sir scott baker was the judge overseeing the british inquest. >> this was caused by a combination of the following paparazzi and the manner in which they were driving and the driver who was under the influence of drink and driving too fast into the tunnel. >> no one was ever charged for the crash that killed princess

diana. >> are there any lingering questions in your mind as to what happened that fatal night? >> absolutely none. it seems to me that it was a tragic accident. >> do you believe that mohamed al fayed was flat out lying then? >> no, mohamed al fayed lost his son. he genuinely believe, i think, that there was some conspiracy to murder his son and princess di. and that's his right. >> did he strike you as man who was shattered? >> yes, he was shattered. >> he never recovered from the loss of his son. >> he was a son 42 years old. a part of you, you know? like someone chop your hand. or chop your leg. >> he still believes that the truth is out there. and i hope it happens in his lifetime. but it might not. >> many who knew diana best say

the crash never would have happened if she had not given up her security detail after the divorce. >> the truth is that the paris paparazzi didn't kill diane. incompetent travel arrangements killed diane. failure to do up a seatbelt killed diane. the paparazzi became a nuisance or threat to diane after she had chosen to get rid of her bodyguards. if charles spencer or anyone else wanted to see the cause of diana's unhappiness or ultimately the circumstances in which she died, they should look at the royal organization which had taken responsibility for her at a very, very young age. >> just 19 when she became engaged to prince charles. and dead at the age of 36. leaving behind two young boys. >> losing their mum at such a

young age. >> william just 15. harry just 12. >> you know, we don't talk about it. never enough. i always thought why bring up the past. >> ain't going to change it, why won't bring her back and when you think like that it can be damaging. >> what happened with us must happen with others as well. you have to prioritize. someone has it take the lead and be brave enough to force that conversation. >> william and harry have forced that conversation. addressing mental health openly and often in a way that was difficult for their mother. it's just one example of the change she brought to the royal family. >> without diane, i don't think we would have the monarchy today. in its present form. diane dragged the royal family kicking and screaming into the 20th century. she said from the moment she set

foot in that family there was never any feeling in it and that she really wanted to lead from the heart and not the head. >> diana lived a life of fairytale and tragedy. hunted by the press. beloved by the people. a charismatic and yet complex character. vulnerable and manipulative. but strong and sympathetic. there can be no question of the impact she made. her boys, william and harry, have combined the best of the traditions of the monarchy with the warmth and humanity of their mother. a commitment to public service. deep personal compassion. and a dedication to family. qualities that make diana's legacy as vibrant today as it was 20 years ago. ♪ ♪

>> announcer: the following is a cnn special report. he was the party prince. >> he was photographed incessantly in one nightclub after another. >> who rebelled against royalty. >> he decided he might leave the royal family. >> haunted by his mother's death. >> it destabilized him, caused chaos, fears. >> he struggled to find his way. >> being royal for harry was a burden and a curse. >> she's an american actress. >> i was like, i'm going to have to up my game. >> unlike any royal bride