top of the hour. i'm i i'm kate bolduan. thank you for being here. investigators are trying to piece together exactly what led to the country's latest mass shooting. the 21-year-old suspect that

faces ten counts of first-degree murder is scheduled to make his first court appearance tomorrow. his motive still unknown. the suspect's brother said he suffered from mental illness and had become increasingly paranoid, though we must note every time suffering from mental illness does not make you violent. we know the suspect purchased the assault weapon six days before the act, and something boulder's mayor said never should have been allowed to happen. >> i can say this, it wouldn't have hurt and probably would have helped making these weapons less available to people, particularly people that may have mental health problems is an important step we need to take. >> while the investigation still has a long way to go, the community of boulder is mourning the loss of ten lives stolen in

an instant. a memorial for the victims is growing outside kings super store there. let's start with the latest on the investigation. cnn's dan simon is joining us from boulder once again. what are you learning? >> reporter: hi, kate. i can tell you police are back on site continuing to process the scene. we know the initial investigation is going to take several days and i can tell you that the mobile crime lab is here and officers are inside continuing to examine all of the evidence. i can also tell you that according to court documents the suspect brought two weapons to the scene, also had a tactical vest when he started to surrender to police, he dropped the weapons on the ground and vest and took off all of his clothing except his shorts and when police officers tried to question him, he would not

answer anything except to say he wanted to speak to his mother. we are gathereding information regarding to his mental state, and he was a bit paranoid and thought people were watching and following him. there was also an incident back in high school in 2017 when he pummeled a student, and according to witnesses it happened in a classroom and for no reason. i want to listen now to somebody who has known the suspect since fifth grade. >> people chose not to mess with him because of his temper. people chose not to really talk to him because of how he acted and things like that. so yeah, he was very alone i'd say, but when he was with you he was approachable. >> kate, you mentioned that just because you have mental illness that doesn't make you violent. of course that is entirely true but you take the fact that this person did seem to have some mental problems, did seem to have some temper issues that

needed to be addressed, combine that with the fact that he had s easy access to weapons and that's a recipe for disaster. >> thank you for your great reporting on the ground. one thing that is certain is there are ten people that had their futures stolen from them. they are men and women, as young as 20 years old, and the oldest 65 years old. ten people that should still be here today. >> kevin was an incredible father and neighbor and he's a wonderful man that did not deserve this at all. >> just a phenomenal lady. heartbreaking. we're the same age, feeling so young and knowing that she's gone too early. >> she was the backbone of this family and she's the backbone of that company. she helped raise me. she was always there for me.

it's just really sad that she's gone. it's unbelievable. >> that last man that you heard from right there was a cousin. joining me now is a friend of lana's, matisse. how are you doing? >> i'm doing all right. how are you? >> i'm doing okay. thank you. we see the picture of lana and we heard from one of her family members, and i just wanted to get a sense from you, does it feel -- i don't know, differently, is it setting indifferently as 24 hours now passed since we found out that lana was among those killed? >> you know, there's a lot going on in peoples' minds right now, you know. yesterday was -- oh, my gosh, i cannot believe this just

happened, and not being able to breathe and feeling sick and now my mind i think is in great denial that no, this is not happening, this can't be true, like i will see her tomorrow. it's definitely a roller coaster of emotions to say the least. >> tell me about your friendship with lana. you worked at the store. what kind of person was she? >> honestly, she was the most amazing person i ever met in my life. she was so kind and loving and accepting. for example, she would tell people who came into her store and admitted that they were going to steal, she would give them stuff for free anyways. she would always give me food for when i was going home to make sure i was eating okay. i could talk to her about any problems that i had, and she was so welcomed to everybody that not only came into her store but also came into her life, and we need lot more people like that. >> what an amazing human being.

what did she like to do? what drove her? what got lana out of bed in the morning? >> >> definitely her shop. she loved people. she would -- beyond trying to sale stuff in her store, they would get to know who people were, and she would rather make friends than sell stuff from her store. there aren't any words that could describe her to who she really was, because she was so amazing. >> we heard she just had gotten engaged. she had four siblings and her brother said they were all close-knit, and she owned the store with her sister which makes me think there are so many people having to deal with losing her. how doo dah sc-- how do you

describe this loss? >> she touched so many lives, i can't even tell you. she has brought people from very dark places up to their highest points. she helped me as a person grow tremendously. i think we all really need to honor that and live a lot more like her, and just give and give and give because she never wanted to receive anything, she only wanted to give happiness. >> we need a lot more of that these days. thank you very much. if we could just honor her, if we could put her picture back up. she was 49 years old. thank you very much. still ahead for us, as we honor the lives of those victims, all ten of them, the biden administration is now making a very big push for gun reform, for congress to act. vice president harris lamenting today how even past tragedies have not moved the needle. >> i actually thought that sandy

hook would have been the thing that moved congress. when 20 6 and 7-year-old babies were s were slaughtered. >> sandy hook is a marker of when some lost faith. my guest knows this too well. she lived this every day since december 14th 2012. she understands the pain of boulder. she lost her 6-year-old son, dylan in the sandy hook shootings. thank you for being here. i am really struck just by, first, your thoughts on what we heard from just a friend of one of the victims. she's denying it. she says the loss is so heavy, she says.

>> the loss is still heavy. listening to her words as she describes her friend, a woman basically the same age as me as well and thinking about my own son, dylan, the shock that they are in right now, the shock will eventually fade away, the pain never does. you know, hold on to the memories and the love that they were and that they still had, but the pain is forever. i don't think people can really appreciate that until you are in that situation. >> i am just, like, overwhelmed how i can feel you feeling pain again. you hear that survivors of mass shootings, you know, every time another one happens, it's bring this trauma just rushing back and i was going to ask you what

you experienced, but i can see it on your face, nicole. >> it does bring me back because i have a semblance of understanding of what that loss feels like for the people, the families, the mothers and fathers, the kids and the community, and also to know what is still to come for them. that is -- that overwhelms me sometimes. that's -- you know, you talked about what gives lana purpose and what got her out of bed every day. this is what gets me out of bed every day, to find ways to stop this pain from happening to other families and communities because we know we can stop it, and there's so many people that -- the vast majority of people still want to stop this, and i blame congress for ignoring this crisis for the last eight years in failing to take action.

that is just -- it's just unimaginable that they continue to not duty right thing. >> since dylan was killed, i mean, you made it your mission to make change, to get expanded background checks passed. it did not happen when barack obama was president and joe biden was vice president. we've talked about your mission and what you have come up against. do you think -- nicole, do you think joe biden has president can get it done now? >> i believe president biden absolutely has the will and the empathy to make this happen. it really relies on the senate right now, the house is ready. we know that. the senate stalled eight years ago, and failed us then. we have -- if this has to be a bipartisan issue, though, you have to have both sides want this because this isn't a partisan issue, this is a people partisan issue, this is about

what is going to protect people and save lives across the country every single day, not just the mass shootings. the senate needs to listen to the polls. back in 2013, background checks were still supported by the vast majority of people, including gun owners. this year the numbers are even higher. what will it take for the senate to say, hey, i have been voted into position to protect my constituents, and my constituents want this. avoid the lobbyist wanting you to vote another way, and background checks is not a partisan vote, it's the right thing to vote for and the senate needs to move on this. >> thank you for coming in. thank you for your heart. you wear it beautifully. thank you so much for being here. we'll be right back. no, this me was last year.

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hearing from the family of rikki olds. they are setting up that event in colorado right now. she's the 25-year-old store manager killed in monday's supermarket shooting. her family will be sitting there and will address the media shortly to talk about the life and their loss. we're going to bring that to you live when they enter the room. it will begin shortly. at the very same time we begin to track the latest on the coronavirus pandemic. american hospitals are in shambles after a year of fighting covid, and that headline is coming from the director of the health and human services. the report lays out how it has left medical staff demoralized and exhausted.

>> what concerns me is people who are not continuing to implement prevention strategies while we get fully scaled up. we are at 13%. we need to be much higher than that. >> we do have a lot of challenges in front of us with regard to the high level of daily infections, yesterday being 54,974. when you are at that level i don't think you can declare victory and say you have turned the corner. >> let me bring in cnn's kristin holmes for the latest on this. you have been reading through the report by the inspector general at dhhs. tell us about the details? >> they are disturning. hhs surveyed hospitals to see the toll coronavirus took, and i want to go through some of the findings there, starting with what you noted, staff struggling

from burnout and trauma and ptsd, and administrators talked about dealing with the death of the coworkers or being the last person they saw when patients passed from coronavirus because their family was not allowed in, and the staff turnover and shortages, some of which is impacting patient care. the study also talked about rural hospitals and in some cases the hospitals being the only way patients can get care for miles and miles. they are struggling to stay afloat as well as concern over the higher hospitalizations because of decreased routine care, meaning screenings for serious diseases like cancer or diabetes or cardiac issues. what this report makes clear is one, the country needs to figure out how to help the frontline workers and to better prepare itself for the best global

pandemic. >> thank you. a new study is published in the journal of natural medicine, says one-third of patients hospitalized experienced long symptoms after they recovered, and they expand well across the regular symptoms. it's still a mystery in so many respect. you wanted to get to some answers with your research. what do you think is most important that you found? >> i think that -- thank you so much for having me on this show. as you mentioned, we found one

in three patients hospitalized for covid-19 did have these persistent symptoms of up to a few months after the resolution of their acute symptoms, so it's extremely important to harness the data out there as millions of people have been infected with this virus, and it's important to have a nationwide and in fact a global effort to try and understand the magnitude of the problem, because right now we are also still struggling to how do we define covid. it's a disease that could have multiple presentations that is extremely important to bring the data together that is already out there. >> it shows the scope of the problem when we still have not defined what long covid means. did you find a trend or commonality of who suffered from long covid? who is at risk if they do get

sick? >> that's the million-dollar question, and we are still trying to answer that. we did see a trend in terms of patients that required oxygen subpoena law men taeugs during their stay in the hospital, and they seem to be at risk for long covid, and some that did not need hospital admissions may still suffer from these, and some other research shows patients with existing respiratory diseases such as asthma may also be at high risk, and we still need to be answering questions and hopefully we can do that quickly so we can help our patients. >> nih is putting a billion towards studying this as well. i want to play what was told to me last week. >> basically they want to get back to the normal life

experiences, which is exhaustion, and it's chronic disease syndrome is what it sounds like, is this the immune system that got fired up by covid-19 and can't get back to normal, or is it because of the blood clotting issues. >> those are some of the big questions dr. collins has, and what is some of the biggest lingering questions you have still? >> well, he put it very nicely, i think. we have to address whether this is caused by abnormal activation of the antibody's own immune response, or some virus lurking behind or hiding behind, and it may be not the live virus but a genetic imprint left behind that causes the immune response to be left behind at a lower level, so we are trying to test relative treatment strategies rather than just supportive care to help the patients. >> thank you for your work and

coming on. >> thank you. still ahead for us, any moment we are expecting to hear from another family impacted by monday's shooting. the family of rikki olds. you see her right there in a picture with her uncle. they will be speaking when we come back.

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for a press conference in lafayette, colorado. the family of rikki olds, the 25-year-old store manager of the king soopers grocery store. the family is coming out to speak, and they are getting a heads up from the organizers, and they are going to be coming out and speaking about her life. they are very uncomfortable and don't want to talk about the case, and they don't want to talk about the investigation, she was saying, just before they were coming out, but they are coming to talk about their life and their loss. i believe this is robert olds. i think he goes by bob olds. h he's the uncle that provided the first picture we saw of rikki,

25 years old. they are coming out now. let's listen. >> good morning, everybody. first thing i want to say is -- i send my condolences to officer talley's family. a true hero. he saved lives. just a great police officer. a great man. and i am send my and my family's heart-felt condolences to his family. on behalf of my family, we can't thank the community and everybody for their overwhelming support that we have gotten. rikki was truly special to us. she was vibrant. she was bubbly. rikki was kind of the light of our family.

when rikki showed up at the house, we never knew what color her hair was going to be, or what new tattoo she may have, and that was rikki, and rikki lived life on her terms and not anybody else's terms, and her life was cut shorten fortunately by the events the other day. sad that she didn't get to experience motherhood, she didn't get to experience marriage. she was 25 years old. she didn't get to experience a lot of the stuff that we get to experience in life. i'm saddened for her, and i am saddened for all of the rest of the victims.

there's a hole. there's a hole in our family. that won't be filled. i mean, we try to fill it with memories, you know -- it's tough. it's tough. she had dreams. she had ambitions. she was moving up the ladder at king soopers, and now she can't, she can't do those things. she was one-of-a-kind.

she was that person. she would come to the house and joke around, and we would laugh. she would start laughing so hard she would snort. she's probably, you know, wanting to throw something at me for telling you guys that, but she was a snorter when she laughed hard, and i will really miss her and i will miss that personality of hers, just her being around. she has a little brother who is taking this really tough, really tough. so please remember him in your thoughts and prayers. she was like a daughter to my mom. i know this is probably out there. my parents raised her for the

most part. so my mom has essentially lost a daughter and a granddaughter. my sister lost a niece. and it's tough. i think i am ready for questions. >> we'll start with andy cross from "the posts." >> we have heard that she was trying to save people and lock the doors to the store. can you talk about that -- >> i have not heard about that, so i am sorry i can't answer. >> that's going to be part of the case investigation, so maybe

some of those details about what happened will come out in the days to come. we have emil from dnc. go ahead. >> okay. ari snyder from "washington post." >> do you feel like your family is getting the support they need right now? >> overwhelming support. yes. >> we have laura robinson from cnn. >> i'll pass for now. >> okay. grant hodgen from "the sun." >> we heard rikki wanted to be a nurse, and what would be her dream job? >> rikki was pursuing her dream

of being a manager at king s soopers. >> what would she like to do for fun with her friends? >> she loved the outdoors, and she was into camping and loved hiking. early on in her life we got her involved in golf, and that was huge with my dad, my dad was a huge golfer so he pushed her that way a little bit, and, yeah, she played softball when she was younger. just the outdoors type of stuff. that's what she enjoyed. >> brian ellis with rocky mountain pbs. >> i'm good right now. >> matthew jonas with the

camera. >> my question for you is what do you want people to remember about rikki? >> that rikki lived life on her own terms and rikki was going to do what she thought was right and if it didn't work out she would do it a different way. she didn't care about if people judged her on her hair color or what kind of tattoos she had. >> sorry for your life. >> can you tell us about the relationship you had with her? >> rikki was a workaholic, so it was not like they spent a lot of time together but that time was cherished. cherished by both of them, because they both had dealt with

trauma from their mom, so they had even a closer bond because of that. >> denver 7. msnbc? >> robert, what is the last thing you remember about -- what is the last time you remember her? >> it was my mom's birthday the previous weekend. she had made plans to come over thursday, to kind of hang out and celebrate my mom. that was it. >> do you remember the last thing she said? >> see you thursday. >> sean herbert with cbs news. >> you mention in your statement that she didn't follow trends, he made them. give us some examples?

>> just like with the hair, just like with the tattoos. just like -- i don't know, not caring about being judged, about being your own person. >> give us a scenario, an example. >> do you have one? >> i work at king soopers with rikki, and i also coached with bob, and rikki at work, she would dance to the music and flail her arms, anything to make you smile and laugh and if you were having a bad day rikki was there to make you feel better, and we had department names and ri rikki braided her hair a lot, and she was named wendy.

i can remember us talking about tattoos and how uncle bob would always say, what are you going to get next? he would joke about how she should get his name for fun in a heart. rikki would do anything to make people happy or smile, and if you needed a pick me up, you knew where to go. >> carlee, lough. >> you are a co-worker and friend? >> yes. >> carlee and i coached basketball together, and then carlee and rikki worked together at soopers.

when rikki was little, she used to travel with me and my sons and family to baseball tournaments and stuff like that, and reikki's nickname for me wa uncle bob bob, and we would be at the tournaments and it would finally be over and after being at the baseball field all day, she would say, donald's today, and that meant she wanted to go to mcdonald's. for some reason that memory keeps popping up in my head. maybe it's just because of the pure innocence, and when they get to that little toddler stage and they start to talk and you realize their personality. >> how old was she then? >> probably around four or five.

>> steven with the "new york times." >> first, i'm sorry for your loss. >> thank you. >> reporter: [ inaudible ]? >> i don't know the last person to talk to her, i imagine one of her coworkers. my last communication to her when i heard about this was a text message that said, hey, are you okay? >> stephanie from fox news. >> yes, sorry for your loss. >> thank you. >> all of the flowers and pictures and some of them have rikki's name on them. how do you feel about the community coming together and

putting this altogether? >> it's overwhelming. i have not seen that. i have heard different tidbits here and there. last night there was quite a crowd outside our house that did a little candlelight vigil, and it's just overwhelming and it just goes to show how many lives rikki touched. >> i am so sorry for your loss, and thank you for taking the time to speak with us today. speaking with her friends, there's a recurring theme that she was so helpful to her friends, she would always back up friends, and we heard from carlee today as well, and is there something that happened in her life that would nurture that? >> i think it comes from what

she went through with her mother. she wanted to be nurturing. i can't speak for her, but that would be my assessment. >> can you expand on that just a little bit, and i don't want you to get too personal, but can you tell us more about that relationship? >> it's nonexistent. >> what are you trying to do to keep her memory alive maybe in your life? i have other questions, really quick, too. was there a favorite present -- >> you will have to slow down and go one at a time. >> yeah, one question, what do you plan to do to keep her memory with us? >> to be determined. it's so early, i mean --

definitely something. what that is yet, that's going to be something my family has to decide. i mean, but definitely something. what that is i don't even know yet. i'm sorry. >> thank you, again, for sharing about her with us. how old was her brother? >> how old is he now? >> what are some of the things they loved to do together? >> i would rather not answer that. >> okay. that's fine. thank you. >> karl with abc. >> i defer to matt, please. >> sorry for your loss.

>> thank you, i appreciate it. >> one question, i understand that some members of the family actually watched the shooting spree unfold on the live stream. were you one of them and what was it like -- what were you experiencing and going through at that moment? >> we're going to not answer that one. >> okay. >> you can't get into questions about the case and what they know -- >> it didn't have anything to do with the case but -- >> we're going to stay away from that question. thank you. >> carlee, when did you first hear about the shooting? >> my family called me and i left work early that day, and my family called me. >> you were there that day? >> yes. >> what was your reaction when you heard about the shooting? >> i had no idea about it and i immediately turned on the news on my phone and on my television.

>> what was the realization like? >> it's very hard. it's just difficult in general for any of us that worked there or for any of those families, it's something that you will remember for the rest of your lives. >> so we have gone through, i think, all of the outlets that are here, maybe not all of the names. is there somebody -- is there an outlet here that is not on the list? >> yeah, dan from salt lake. will you share in regards to what was it like being about soopers that she just loved? >> it was the customer service and helping people. the customer service and helping people. did you hear me? >> yeah. >> that's what it was about.

that was kind of what the nursing thing was about, too. >> is there anybody else that hasn't -- okay. >> hi, i'm with the colorado sun. can you refer about what a hard year it has been [ inaudible ]? >> i don't have anything. >> it was difficult for all of us but rikki was in the front end and she would have to deal with all the customer complaints, which she was great at doing. she's very level headed and can kind of diffuse the situation with customers. it's difficult, and it's a change for everybody with covid. we had to adapt and do what we could.

>> as we have been listening in now to the uncle and also a friend of rikki olds, the 25-year-old manager of the king soopers who was killed when the shooting happened on monday. they are talking about their incredible loss and their incredible life. can you see how close they were in what they said about her, that she was a strong and independent young woman, the light of their family, bob olds said, and this left a huge hole, a huge hole in their hearts and a huge hole in their family that won't be filled. rikki olds was 25 years old. we'll be right back. nd a littlef chicken fried ♪ ♪ cold beer on a friday night ♪ ♪ a pair of jeans that fit just right ♪ ♪ and the radio up ♪ get 5 boneless wings for $1 with any handcrafted burger. [ "could have been me" by the struts playing ] ♪ don't wanna wake up on a monday morning ♪ ♪ the thought of work's getting my skin crawling ♪

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600 children per day. that's the average number of unaccompanied minors one homeland security official was saying are being contained daily as they cross the u.s./mexico border. that's up 500 from earlier this month and double what it was at the 2019 peak. it's leading administration officials to change about the border and to migrants. >> we are not saying don't come, we are saying don't come now. we are elevating our messages so the individuals do know they cannot come to the border. the border is closed. >> the biden administration announced its opening another temporary shelter to house the crushing arrival of

unaccompanied minors. this is two texas facilities, and they are under a lot of pressure to allow press, as they should, to allow access to these areas, and they are saying they will allow the media to join a group of white house officials and members of congress as they tour a facility today. more to come on that. john is joining us. this morning the vice president said what is happening at the border is a huge problem, is how she said it, and she said this. let me play this for you. >> are we looking at overcrowding at the border, particularly with these kids? yes. should these kids be in the custody of the health and human services instead of border patrol? yes. should we be processing the cases faster? yes. this is, however, not going to be solved overnight. >> this is not going to be solved overnight. is she right, john? >> yeah, unfortunately this is a

long-term problem. really what the biden administration is face something the failure to fund the agencies bearing the brunt of what is the new reality at the border. over the last five kwryears the border changed. there's a shift where we are seeing central american mass migration, family units and unaccompanied minor children, and it hits the immigration courts hard, and this is what we have been facing for five or six years, and we have not funded those agencies to deal with these increasing numbers. >> when it comes to unaccompanied minors presenting at the border, why is this so hard to get right? it's so troubling to continue to see these images coming out of the boarder like this? >> yeah, they are terrible images.

it's heartbreaking. we periodically have these spikes in the unaccompanied minors. again, this is like i said a moment ago, a new reality we are facing at the border. unaccompanied minors are unique, in the last 15 years we plussed up the border patrol and i.c.e., but never plussed up the border patrol, and we have ongoing deterioration in central america. it's a very unfortunate ulterior look. >> we are not seeing the real video inside the border facilities, because it's not being released by the

administration, and they are going to visit the hhs facility, but it's not the border facilities. this is pretty hypocritical that they have not let recorders in as they pledged transparency. the covid hiding behind -- i will say -- this is my personal opinion, hiding behind covid restrictions is fair or honest when they pledged transparency. we know we can cover people with, you know, in the midst of covid. we have been. what are they afraid of, john? >> i think this was a big misstep. certainly there are covid considerations. i think a lot of the reason why we are in the mess is there's a lack of transparency regarding border security and everything immigration at large, and you have a crisis like this, and everybody flips positions. i am heartened to hear they will

let the media in today. the public needs to see what we are going on so we can make real decisions based on facts and not the political rhetoric in washington, d.c. >> that's right. thank you for coming on. i appreciate your time. thank you all so much for joining us for the past two hours today. i am kate bolduan. hello, i am brianna keilar and i want to welcome you from the united states and around the world. and a gunman opened fire at a grocery store and they are talking about the futures that their loved ones won't see. moments ago the uncle of rikki olds, an