the most famous and photographed woman in the world. a princess with style and substance. a loving mother -- >> diana was absolutely born to be a mother. >> a passionate advocate. >> trying to highlight a problem that's going on all around the world. >> through it all, her every move scrutinized and scandalized. >> she was followed everywhere.

she found that time very difficult. >> behind the flash bulbs, a life marred by loneliness. >> she wanted her freedom. she wanted a life. >> the tragedy that took her life -- >> princess diana at the age of 36 has died -- >> left the world devastated and in disbelief. all these years later, what do we know? >> she went to her lawyer and said they're going to kill me, and here's how. >> she knew something was wrong. >> friends, family, those who were there speak out about diana. a woman who transcended celebrity and transformed a monarchy. "diana: chasing a fairytale." >> fall, 1980.

a nondescript apartment in the fashionable section of london called kensington. crowds of photographers, cameras ready, anticipation. >> media were pursuing her like nobody's business. >> rumors had begun to get around that she was the new girl on the block. >> she is 19-year-old lady diana spencer, the new girlfriend of the most eligible man in the country. the chase begins. >> diana was the story. >> she was followed everywhere. i think she found that time very difficult. >> she was completely alone. >> no police, no security, no bodyguards. lady diana spencer may be dating the next king of england, but she is not yet an official member of the royal family so she is not entitled to any

protection. >> the attention that charles and diana were getting was unprecedented. >> in 1980, dicky arbiter was a royal correspondent and later became the palace's press secretary. >> the palace wasn't making any attempt to control the media interests because they weren't aware or didn't believe at the time that they would be such media interests. >> but there is an almost insatiable interest. perhaps in part because diana is a bit of a mystery. not a familiar fixture on the trendy london social scene. everyone want to know who she is, where she comes from, and if she has what it takes to be the next queen of england. diana grew up in the countryside. she was a country girl. >> absolutely. loved it. very familiar with it. >> dr. james colturst was a

childhood friend of diana's. the spencers leased a house on the queen's country estate at sandringham, now leonard cheshire's park rose hotel for people and why diana grew up and young princes andrew and edward often came over to swim. >> she had a childhood that was in a fairly aristocratic circle. she was used to that lifestyle. >> she is the third child of vy count john and lady francis spencer. part of the wealthy upper class, her parents were married at westminster abbey in 1954. >> it was indeed a brilliant occasion and likely to be remembered as the wedding of the year. >> attended by the royal family. >> you'd think the world was her oyster. in fact, she had a desperately unhappy childhood. >> according to diana biographer christopher anderson, before she was born, the spencers had been hoping for a boy.

a son to follow two older daughters. >> she once said when i was born i was unwanted, when i married charles, i was unwanted, when i joined the royal family, i was unwanted. i want to be wanted. >> every child wants to be noticed. every child of a certain age -- look at me, look at me, daddy, and look at me, mommy, aren't i clever? i suppose it affected diana more. >> more arbiter says because of what happened in 1967. diana's parents divorced. the fight was ugly, as was the public custody battle over the children. >> her mother left the family, abandoned her. from that point on, diana was caught in the crossfire of her parents' very, very bitter divorce. i think that affected her tremendously. >> she had the downcast eyes for which she became famous.

she was very shy. >> mary clark was diana's nanny at the time. >> her parents' divorce had quite a profound effect on her. she said, "i will never, ever marry unless i'm really in love because if you're not in love, you're going to get divorced, and i never intend to be divorced." >> johnny spencer was given full custody of the children. they tried to settle back into their quiet life here at park house in the english countryside, but more big changes were yet to come. by the time diana was 15, her father was remarried, her grandfather had passed, and johnny spencer had inherited a huge estate called althorp. >> the main hall is -- it's got a wonderful marble floor. i remember one of her great fads for a couple of years was tap dancing. it was perfect for that.

>> living there was quite an adjustment from the country home where diana and her brother charles grew up. >> the inside of the house very formal. there wasn't even a family kitchen. it wasn't fun growing up in this house. >> i think it was an awful lot of unrest in her home life. >> but teacher penny walker says life at the west heath school, 100 miles from home, was full of fun and friends. >> she was part of a really lively group. they were fun, and they were not naughty, and they giggled a lot. >> and of course they talked a lot about boys. >> she was always known to adore prince charles, and her little bedroom cubicle had pictures of him all over it. it was common knowledge. >> then one weekend, diana returned to school with a story

to tell. >> she came back alive with it and said, "i've met him. i've met him." >> and i remember thinking what a jolly and amusing and attractive 16-year-old she was. and i mean, great fun. and full of life and everything. >> but not a love interest yet. it took a few more years for that jolly teenager to blossom into a beautiful charismatic young woman. >> she didn't take a bad photo. >> not a bad photo. even then, even looking bored at the end of the day, it was good. >> winter, 1979, in the french alps. diana was almost 18, on a ski trip with friends. >> she was great looking, of course. but the striking thing i think was the humor and the engagement. she was just fun to have in the group. >> she was an absolute vision. >> american mary robertson

noticed how special diana was soon after that ski trip. she interviewed her for a job when diana first settled in london. did you know that she was from an aristocratic family? >> i should have known with that wonderful accent, the flawless manners, the poise. >> she was in a way a sophisticated country girl. >> close friend and fashion designer roberto davorek -- >> she had no sense of fashion whatsoever. she didn't care even. and i think she never thought the magnitude of what her life was going to be. >> while she doesn't yet know how big her life will become, diana does feel it will be distinct, once saying "i knew that something profound was coming my way, and i was just treading water waiting for it."

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♪ it was 1980. the queen said to me, "we have a guest come to stay for the weekend, and would you meet her at the front door of the castle?" >> it's early september in scotland. paul burrel, queen elizabeth's footman, welcomes 19-year-old lady diana spencer. >> i met this shy young girl with one suitcase, and i took her to her room. she said, "i am completely out of my depth. i don't know anything about this place. charles invited me to stay the weekend, and what do i do?" >> despite being from an aristocratic, withdrawal-connected family, diana is not prepared for a weekend with the royals, especially the queen.

she has, after all, only been dating the prince for a month. she has no clue what to expect, what to do, and what to wear. >> i brought my dress, i said, one? one dress? you're here for three nights. i'm going to have to find you other dresses. >> did you recognize something special in her even then? >> she was innocent. she was naive. but she was special. >> royal photographer arthur edwards sees it, too. >> i'm driving along the riverbank in balmoral, and i see prince charles fishing. and with him is lady diana spencer. >> it's not the first time hue s he stumbles upon the couple. he spies her at one of prince charles' polo matches. >> she's got a natural pose. >> she did it as just a matter

of course. >> then edwards filed the picture away thinking 19-year-old diana was too young to be dating 31-year-old prince charles. now seeing the couple together again alarm bells go off. >> i take some pictures of them fishing. he gets angry, the prince storms off. they both storm off. he runs through the woods. all the girlfriends before have been by his side. this one is -- he's hiding, he's protecting. >> but prince charles cannot hide or protect diana anymore. the picture of them makes the front page. when she arrives at work monday morning, she finds her world turned upside down. >> she said, "mrs. robertson, i have something to tell you." >> diana works part time as a nanny for american mary robertson. >> she looks down, blushes, she said, "when you leave for work

this morning, you'll notice there are some reporters and photographers. they're actually here for me." i said, "what have you done?" and she said, "well, i spent last weekend up at balmoral cas castle," and i guessed, was it prince andrew? she said, "no, it was with prince charles." >> prince charles, the country's most eligible bachelor. diana, once anonymous, is now famous. >> i think it was overwhelming, but she would still try to come to work because she couldn't spend her life cooped up in her apartment. >> she was good -- sometimes she would stop for a chat. >> but she never stops for an interview or poses for a photograph. that is until late september, 1980, at this london kindergarten where diana works part time. >> she came out with two of the children from the nursery.

halfway through taking the picture, the sun came out. and we saw the beautiful legs. the headline was "charlie's girl," and she was i think a little disturbed about it. i think she said to someone, i'll be a girlfriend who never had a petticoat. >> diana knows one media misstep could impact her relationship with charles. >> careful. >> she'd seen it happen to her older sister, sarah, several years earlier. >> sarah talked to us about that brief romance with the prince of wales. they went skiing together. she said, i don't care if it's a dust man or king of england i'd have to be in love to marry that person. >> soon after came the end of sarah's royal romance. and diana has not forgotten. >> i remember diana said when the phone rang she wouldn't want

to pick it up fearing it would be sarah prying into what was going on with diana. she didn't want to talk to anybody about it. not even her own sister. >> how are you coping with all the press attention? >> well, as you can see, you can tell -- >> i think she was very protective of him. >> but ever once in a while in private, a very giddy, very lovestruck 19-year-old confides in those close to her. >> she would gush about him. how intelligent he was, how perfect he was. >> her perfect prince, and most agree she could be the perfect princess. >> she'd never had a boyfriend. she was completely pure, untouched. the most eligible woman in the land to marry the heir to the throne. >> was she a perfect mate for charles? >> on paper, yes, she was. >> and by winter, 1980, he's

running out of time. prince charles is 32 years old. the future king needs to settle down, to marry and to produce an heir to the throne. >> you just knew from the buzz in the air there was a lot of pressure on charles to pick a suitable mate. >> was it an arranged marriage? >> diana's grandmother, lady ruth, was lady in waiting to queen elizabeth the queen mother. queen elizabeth the queen mother doted on charles and whispered in his ear about this beautiful young girl. it was a setup. >> i think the phrase was that she would be the perfect brood mare. >> brood mare? >> yes, that's how they viewed diana. >> for rearing children basically. >> right. >> charles would have to decide whether he wants to marry her. but who couldn't want to marry that beautiful young thing? and he thought that she would

tow the party line. >> toe the party line. behave like a royal and always put the monarchy first, no matter what the circumstances. >> pretty amazing. >> in february, 1981, barely six months after they started dating, it becomes official. charles and diana are engaged. it is diana's first official press appearance. >> i watched this young girl appear on the terrace for the world's media, a lamb to the slaughter really. >> a lamb to the slaughter? >> an innocent brought into this denastic family. she was entering into something which she had no comprehension of. >> has it been a strain trying to carry out a courtship without anyone knowing? >> what do you think? >> yes, it has.

any position we'd number we'd feel pressure. >> an intense pressure diana seems willing to endure. >> i think she was absolutely determined to have it work out. >> i knew how badly she wanted this, and i was just so happy that she was going to get her dream. >> but there are already signs of trouble ahead. with the world watching, the reporter asks charles and diana if they are in love. >> of course. >> whatever in love means. >> that should have been her tip-off right there. it never occurred to me that if he didn't really love her at the start that he would learn to love her. and i believed in the fairytale completely. >> everyone does, including diana. but her prince charming, many insiders now say, is following his duty and not his heart.

charles' true love, diana will soon find out, is for someone else. when we come back, diana crumbles with the world watching. >> the bride-to-be burst into tears at a polo match. an alternative to pain pills voltaren is the first full prescription strength gel for powerful arthritis pain relief... voltaren the joy of movement open talenti and raise the jar. to gelato made from scratch. raise the jar to all five layers. raise the jar to the best gelato... you've ever tasted. talenti. raise the jar.

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goldsmiths hall in london. diana's first public appearance since her engagement to prince charles. as the royal car pulls up, diana mischievously peers out. prince charles knows why. >> when he got out of the car, he said, you want to see what's coming next? >> a new lady diana spencer emerges. >> started the firing on the whole of her life in blazes of camera lights and attention. >> photo editor paul bennett -- >> when she got out of the car

and that shoulder dropped, i thought you know what you're doing, girl. >> she wore this fantastic dress. i'll never forget. very low cut, and showed everything that she had. >> diana picked it herself, says designer elizabeth emmanuel. >> for the first time she looked like a princess, very glamorous. i think that was quite a transforming dress for her. >> it's all anyone can talk about. >> the very next day, the budget was going to be announced. all of that went to the back pages, and all there was on the front pages was diana wearing the low-cut dress, getting out of the car. >> despite the public attention, diana is increasingly isolated and lonely. right after the engagement diana moves out of her flat, away from friends and family. she now lives at this royal residence clarence house.

>> i think it was a very atypical run up to the wedding. when you're stuck inside those walls, it's not a totally joyous, free, fun experience. >> do you think she felt lonely? >> i'm quite sure she felt lonely. >> diana writes letters to stay connected. >> i am continually surrounded by grown-ups, and sometimes search for my own age group. >> i think she was desperately lonely, and she sought friendship downstairs. it was odd with diana. she spent more time downstairs with the staff than she did upstairs with the guests. >> making matters worse, charles is often absent. >> she definitely expected to get a whole lot more support and reassurance and guidance from him. and that didn't materialize. >> one month after their

engagement, charles departs for a five-week worldwide royal tour. >> fiancee, lady diana spencer, saw him off. she kissed him twice and walked away with tears in her eyes. >> it was a time when most girls might expect to be very happy. i think she retreated a bit. she wasn't very happy. she didn't like being seen when she was unhappy. >> behind closed doors, diana is developing a serious eating disorder, something she'll struggle with for many years to come. >> she was a young girl, she had bulimia. she didn't know how to cope with it. >> we were surprised at how much weight she lost. she was 19, and i suppose like a size to 14. as we continued to make the dress, she lost so much weight. and she was transforming into like a size 8, a model size. >> at diana's request, elizabeth

emmanuel and then-husband david are now designing the world's most anticipated wedding dress. >> we had packs of press outside our door. we had people across the road renting space so that they could just look through our windows. >> the dress is kept in a secret vault with security guards protecting it around the clock. >> she came to a lot of her fittings alone. >> yes. i think a couple times she brought her mother, and then she was there with the bridesmaids. but yeah, she was on her own with a detective who waited outside. >> she didn't really know what she was stepping into. and i do think she had second thoughts of whether she would get married to the heir to the throne of england, and had second thoughts about whether she wanted to be queen one day. >> and second thoughts about the prince's true feelings.

>> i think diana always knew that charles was in love with someone else. >> that someone else -- ex-girlfriend camilla parker bowles. diana later says in tapes she secretly records that before the wedding, she overhears charles on the phone with camilla. he says to her, "whatever happens, i will always love you." charles maintains they were just friends at the time. >> she thought she could change him. she's a beautiful young thin. she thought she'd turn his head and he would fall desperately in love with her. >> but things don't change. the pressure on diana is mounting. >> the bride-to-be burst into tears at a polo match. >> shortly before the wedding, somehow it gets worse. >> diana discovered a bracelet that charles had made for camilla, and the bracelet had the interlocking letters f&g

which stood for fred and gladys. these were the secret nicknames that camilla and charles had for one another. diana was devastated. >> the night before the wedding, guests are arriving at buckingham palace for a ball. >> she -- mrs. robertson, i'm so glad you're here. >> but as soon as the long receiving line ends, diana slips away. >> we did not see her for the rest of the evening. so this was troublesome. i gather she was upstairs that evening talking to her sisters saying, maybe this isn't going to go the way i hoped it would. >> one of the sisters said, actually, tough. it's tomorrow. your image is on the tea towels and on the mugs and all the other merchandising. you're going to have to go hahed with this. >> no turning back. >> exactly. >> the next morning july 29th, 1981, is the wedding day.

>> we were waiting at the top of the stairs at clarence house for the coach arrive. there was complete silence from everybody. i think that was the moment it really sunk in that -- how big this occasion was because we could hear the crowds outside yelling and cheering. [ cheers ] >> the streets of london are packed, an unprecedented 752 million people are watching the pageantry, the majesty, the unbridled excitement as the horse-drawn carriage carries lady diana spencer to st. paul's cathedral. >> she looks like a butterfly emerging from a chrysalis. completely different world for her. she was going to be a princess. ♪ >> as she drifts down the aisle, the only word that seems to fit

is fairytale, butler friends know better. >> she looked tentative. she looked pale. she looked tense. >> she's looking to the left, she's looking to the right. she's looking if camilla's in the church. and camilla was in the church. and that was the beginning of what then became a nightmare. >> i charles phillip arthur george take thee diana frances -- >> diana was a romantic. she dreamt of falling in love with a prince. she kissed him, and she thought that frog would turn into a prince. years later she said, "i kissed a frog and found a toad." >> diana confronts charles and camilla when we come back. hitting the road this summer? not all 5g networks are created equal. t-mobile covers more interstate highway miles

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from the high seas to the

windy shores, august, 1981, is the summer of love for the world's most watched newlyweds. >> they were having a wonderful honeymoon. she loved being mrs. wales. >> he couldn't keep his hands off her. they'd be on public engagement and his hand would wander to her bottom. he'd squeeze it in public. that was something that had never been seen by the royal family and certainly never done. >> and no one has ever seen a princess quite like diana. >> have you cooked her breakfast yet? >> i don't eat breakfast. [ cheers ] >> at just 20 years old, she is the new star of the royal family. something prince charles seems at the time to accept, even enjoy. >> on a recent three-day visit to wales, which was overwhelming is all i can say.

and entirely the effect that my dear wife has had on everybody. [ applause ] >> diana wants to be the perfect princess, to bear an heir is her most important duty. and just months after her historic wedding, she accomplishes it. >> in england, glasses are raised in pubs and messages of congratulations come from the house of commons to news that princess diana is expecting a baby. >> anticipation and excitement builds. crowds fill the streets outside the hospital. [ cheers ] finally, june 21st, 1982, a son is born. prince william arthur philip louis. >> he's in very good form. >> from marriage to motherhood in less than a year, and then a little more than two years

later, prince harry arrives. >> diana was absolutely born to be a mother. she was just the most devoted, committed mother you could imagine. >> believe it or not, you and i are both in this -- >> the princess spoke in depth -- priprinces spoke in depth ab their mother on itv. >> she would hug you and squeeze you. and being as short as i was then, there was no escape. you were there and there for as long as she wanted to hold you. even talking about it now, i can feel the hugs that she used to give us. >> different many believe from royals in the past. >> she was really the first royal to connect with her own children. charles had been raised by nannies, he did not go to school as a young boy. she made sure that both of her sons went to nursery school. they were around other children. >> and like most mothers, diana

drops them off at school. but unlike most mothers, the entire world is watching. >> we got into the car outside kensington palace, and di turned and said, "listen, william, when we get to school, you've got to behave yourself because there are going to be lots of photographers, okay. no mucking about. do you understand that?" he sort of hemmed and hawed and looked below the peak of his cap and said, "i don't like tographers." given that they were sort of locked in a royal palace for most of their life, she wanted to give them as near a normal lifestyle as possible. >> they were exposed to people on the street homeless, people with hiv and aids. they saw life, real life. >> a normal life -- or as normal as diana can make it. >> diana would take them to, you know, burger bars in ken high street or go shopping for fish fingers in a supermarket. you know, going to the cinema.

going go-cart racing. the sort of things that other children did. >> but while diana shines as a mother, she struggles as a wife. >> i think she felt that she could bring charles around, but it never happened. he never fell out of love with camilla. >> all these years later, charles' former flame, camilla parker bowles, is still in the shadows. >> so from very early days, camilla was always there. on honeymoon, diana found the cufflinks. charles' were two intertwined cs -- >> for charles and camilla. >> camilla. and diana said, "oh, lovely, chanel cufflinks." not chanel. >> i think she understood at that stage that maybe this was going to become quite a big issue. prince charles had produced his heir and a spare, and gave him the opportunity then to return

to a former life. >> he spends more time away from diana at his estate, highgrove. >> the princess would arrive every weekend with the boys and leave on a sunday afternoon. and camilla was the next visitor an hour later. so one went out of the front door, and one came in the back door. >> at one point, diana actually confronted camilla. >> it is camilla's sister's birthday party, february, 1989. >> and i don't think the crowd expected diana to be there either. >> she is on a mission to find camilla. bodyguard ken wharf is there. >> we eventually went to this basement area of this house and there was camilla, and charles sat talking to each other. >> diana confronts her about the alleged affair, something camilla has never acknowledged.

diana later tells a reporter camilla is not willing to leave charles, saying, "you've got everything you ever wanted, you've got all the men in the world to fall in love with you, and you've got two beautiful children. what more do you want?" >> and diana said, "yes, but this is my husband." the situation was untenable for someone like diana. as diana herself said, there were three of us in this marriage from the start. so it was a bit crowded. >> diana had realized there was no chance or little chance of reconciliation. >> did she seem depressed or humiliated or upset after the experience? >> the thing about that, what i remember the following day, was probably the brightest and liveliest that i've actually seen her for some time. and thereafter there was a huge build of confidence. [ cheers ] >> confidence wharf says to go solo and at 27 years old, chart

her own course. or as diana once described it, cut my own path. >> we went to nigeria to a leper colony, and she was literally holding the lepers' hands. we went to brazil, and she held babies born with hiv. >> when diana went to a hospice, she would sit on the bed and hold the patient's hand. when charles went to a hospice, he would stand by the patient and be sympathetic. they had a different approach. diana was touchy-feely. >> and as a mother -- >> and it's not just actions, but diana's words that are different. >> this is how a speech might turn out. she would send the one from the organization with a little post-it note attached saying i wonder what your views are. she wrote a bit -- >> old friend james colthurst helps diana craft new, more personal speeches. it's april, 1991. >> hiv does not make people dangerous to know, so you can

shake their hands and give them a hug. heaven knows they need it. >> this was a game changer for her. normally her appearance at charity might get a mention in the inside pages just to say she'd been there. the first speech ended up being reproduced verbatim on the front page of the two broad sheets. it was a big moment. [ applause ] >> princess diana the advocate is an instant star. >> particularly as diana became more accomplished, more sure of herself, more confident, it seemed her husband but also some in his family saw diana as a bit of a mystery, but with hostility. >> the people were going crazy about her, and he was like a shadow next to her. >> diana gets one side of the road, charles gets the other side. the side that got diana cheered, the side that got charles jeered. that's how it was all the time. it was difficult. yes, he probably did get

resentful. she was on the front page of newspapers, lead story on television. it was always diana. >> publicly, prince charles jokes about it. >> i've come to the conclusion that really it would have been far easier to have had two wives -- [ laughter ] to have covered both sides of the street. [ laughter ] and i could have walked down the middle directing the operation. [ laughter ] >> but privately, by the early '90s, charles and diana are living separate lives. >> they do a state banquet or something involving a state visit together, and then diana would come back here and charles would go back to gloucestershire, to highgrove. she came back alone. a lonely existence. she was a prisoner. >> and desperate to let the world know. it's february, 1992, touring india, diana goes to the taj

mahal without charles. >> that picture somehow came to be emblematic of the end of a marriage and also of her loneliness. >> you know, tilting her head to one side. you know, sort of bursting her head down. she was very good at that. and there were also sorts of interperative head lines, watch listful, pensive, thoughtful. >> you think that was deliberate on her part? >> up to a point, yes, it was deliberate. >> diana was a master manipulator of the media. she was someone who was very shrewd. >> that is until the summer of 1992. when we come back. >> she phoned me at 5:00 and said, "what do i do?" i said, "your royal highness, you've already done it. i suggest you power a very large scotch." when heartburn hits, fight back fast with tums chewy bites. fast heartburn relief in every bite.

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1992 is not a year on which i shall look back with undiluted

pleasure. >> a startling and revealing admission from the notoriously private and composed queen elizabeth. >> it has turned out to be an -- >> declaring 1992 a horrible year. >> she actually found a very neat way of saying, yep, it's tough, and i don't mind telling you it's tough. >> tough times that start early february in india. diana is at a polo match with charles. after his victory, the prince goes in for the ceremonial celebratory kiss from his princess. >> this is the kiss that missed. this is when the prince was expecting to get a kiss on the lips and the prize -- >> awkward moment. >> got the bobby prize, i'm afraid. she turned her head. >> i think it did signify to the

world at that point exactly where the state of the marriage was. this wasn't unexpected. it was just waiting for sort of royal ad mission that things were really wrong here. >> but according to palace insiders, charles is not about to do that. they say the people on his team have other ideas. >> they set out to diminish diana in the public's eyes. this was an attempt to intimidate us, it was a bullying tactic. >> what diana's private secretary, patrick jeffson, calls a smear campaign that he says began in 1991. >> for diana's 30th birthday, charles wanted to throw a party and she saw it as a pr stunt so his people could say, here he is, the loving devoted husband putting on a birthday party for her. reluctance to have a big birthday party was prominently reported on the front page of

the tabloids. >> these are the kind of games they played throughout their marriage to win over the public through manipulating the press. and no one could do it better than diana. >> she was determined to say something. there was no stopping that. it was inevitable, i think, as a vent for the anger. >> diana asks her old friend for help. i said a book would be a better format than a mad article or tv thing because she could have control of it. >> a book like no other. diana's own story personally told to a reporter of her choosing. royal watcher j er andrew morto. she can't be seen meeting with him at kensington palace, so she hatches a secret plan. >> it was almost like you were in a sort of james bond movie, kind of -- >> it was much simpler in a way than people make. >> starting in the summer of

1991, coulter bikes to buckinghkensington palace as he years to visit diana. this time he has a small tape recorder and a long list of questions hidden in his bag. >> this lunch, maybe a bit of few questions before lunch and a few after. then off again. >> off to deliver the tapes to andrew morton who weaves them into a revealing book, more revealing than anyone expects. >> she was very open, indeed, about everything to a level where i was almost worrying -- cautioned about what was being said. >> from her struggles with bulimia, depression, to her husband's alleged infidelities and her multiple suicide attempts, one of them happening when she was just three months pregnant with prince william. >> she threw herself down the staircase, and charles went out

the door. she was badly bruised but didn't affect her pregnancy. >> this was a letter -- >> by the end of 1991, the book is finished, and diana is getting ready. >> we're preparing for the volcano to erupt. and i do feel better equipped to cope with whatever comes our way. >> was she excited by that? >> i think relieved. >> book excerpts finally hit the newsstands in june, 1992. how did you know she was behind it? >> there was too much in it not to have her fingerprints all over it. >> diana panics. >> she phoned me at 5:00 and said, "what do i do?" i said, "your royal highness, you've already done it. i suggest you pour a very large scotch." >> she got condemned for speaking, for revealing the truth, rather than having the royal establishment respond to the message. they just shot the messenger. >> while the palace doesn't support her airing of royal dirty laundry, many ordinary people relate to her.

>> he had huge support saying you've done a pretty good job in the public role. so you know, don't back off. >> was she concerned at all about how this might affect the boys? >> i think she was mostly concerned that if she kept being crushed as she saw it by the system, that would be more damaging for them. >> the war of the waleses on. >> we're talking about the troubles through the royal house of windsor -- >> they may not love each other at all, but they love themselves very greatly. >> from the summer through the fall to every day that seems to bring a new revelation. >> diana's taped confessions, can life at the top get any worse? maybe fairy tales don't come true after all. >> privately insiders say diana and charles meet and agree to separate. but the queen will not allow it. a period the palace won't comment on. >> it was a very difficult

situation as the relationship was deteriorating to try and maintain a happy face and business as usual. >> early november, 1992, diana and charles arrive in seoul, south korea. >> when the plane came to a stop, mr. and mrs. glum stood in the doorway. >> is that what you called them? >> they looked like two people not only didn't they want to be in each other's company, abbut they probably dent want to be in career either. >> it's clear things must change. >> with regret, the prince and princess of wales have decided to separate. >> it was as if a weight had been lifted from them both. >> at that state, both of them could define new pathways and do what they needed to do. >> the princess of wales would like to make a short statement. >> december, 1993. >> when i started my public life

12 years ago, i understood the media might be interested in what i did, but i was not aware of how overwhelming that attention would become. >> diana makes a surprise announcement. >> at the end of this year when i've completed my diary of official engagements, i will be reducing the extent of the public life i've led so far. >> she retreats inside kensington palace. >> i think for her a lot of time it did feel like a guilded cage. it was usual lie a reporter or a paparazzi down by the gates of palace. very difficult for her to have a normal social life. >> they follow her everywhere. to the gym, to the store, even

to the alps on skiing vacations with her sons. >> excuse me. as a parent, could i ask you to respect my children's space? >> back then 20 years ago, people would be utterly appalled if they knew exactly what went on. >> prince william reflects on those times in a documentary on itv. >> i sadly remember most of the time that she ever cried about anything was to do with press intrusion. >> by letting the press into her private life, diana has opened pandora's box. it is spring, 1994, prince charles decides to go public with an authorized biography and interview. >> this is what happens when you get into a pr war. it's a race to the bottom.

>> making television history and dropping a bombshell. >> did you try to be faithful and honorable to your wife when you took on the vow of marriage? >> yes. absolutely. >> and you were? >> yes. until it became irretrievably broken down. >> on the night the interview airs, diana fires silently back with one dress. >> that picture spoke a million words. >> what was she saying with that picture? >> anything you can do, i can do better. >> including a television interview. a little more than a year later, diana sneaks a tv news crew into her home for a tell-all interview. what was your reaction? >> silly woman was my immediate reaction.

you know, you've done your dirty washing with the andrew morton book in '92. why do it all over again? >> her interview was the incendiary device in the middle of the house of windsor that blew up, and nothing was ever the same again. >> just one month later, buckingham palace announces the divorce. putting diana in the cross hairs more than ever before. that when we come back. no, he's not in his room. ♪ dad, why didn't you answer your phone? your mother loved this park. ♪ she did.

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it is summer, 1997, exactly one year after charles and diana's bitter divorce. [ cheers ] and diana is in the midst of a reinvention. >> i remember one of the last dresses she had made. she said, "do you like it?" i said, "i'm sure men will like it because it's far too low, and it's far too high." >> less formal, more revealing. >> she was a beautiful woman. why not show people this is me.

instead of hide it away, show it. >> diana is free from her loveless marriage, royal responsibilities, and a rigidly controlled way of life. >> she tried to withdraw and take sort of a gap year, tried to take some time out because she was trying to focus on really what was her life about. >> she scales back her public role, staff and scotland yard security detail. her butler is one of the few who remains close to diana. >> she dismissed her bodyguards because they were running tales and stories back to prince charles. she'd wanted her freedom, she wanted her life. >> it's a dangerous move. some even say reckless. diana want a simpler life focused on her boys, a few

select charities, and her new romance. >> the love of her life really after charles was a pakistani heart surgeon named hazmet khan. >> diana met him while he was treating a close friend. >> she was instantly smitten with him for some reason. an unlikely guy because he's kind of a slightly paunchy, nondescript fellow. and -- but she said she had a thing for doctors. and she became so enamored of khan, they became very serious. they had a tempestuous affair. >> khan doesn't like the limelight or want the pressure of being di's guy. while diana keeps him hidden from the press, she publicly promotes charities close to her heart like the halo trust which advocates against land mines. >> she was aware of the power she had.

>> arthur edwards photographs diana's trip to angola, africa, in 1997. >> go to comfort these kids who had their legs blown off and arms blown off and highlight the sort of -- the awful things about land mines. and then to get dressed and walk through the minefield. to do that knowing it would get massive publicity for that i think was commendable. i think it was tremendous. >> and diana has an extraordinary gift for comforting those in pain. >> she said, "i found myself being more and more involved with people who were rejected by society." >> she was the ultimate outsider. here is the most adored, celebrated, in many ways beloved woman on the planet, and yet she never felt like she belonged. and i think that's why she had this affinity, this need really to connect with people who were

on the periphery of society. >> but the attention angola brings is a reminder of the media circus that comes with dating diana. while diana wants to get married, khan isn't so sure. >> she wanted to get married so much so that she went to sfak to meet his family -- pakistan to meet his family twice, without being invited by him. >> diana confides in close friend roberto devorek about the trip. >> i called her, and she sounded dreadful. i said, "you've been crying," said, "yes. but i will tell you when i come back, things didn't go well." and as they say that the parents were very against her because they said that she would ruin the life of their son. >> because of the media frenzy that surrounded her, or -- >> the parents were -- he's

pakistani, he's another color skin, she was going to be the future mother of the king of england, it would have created problems. >> diana sees it differently. >> had she really delivered him an ultimatum? when she did that, he stormed out. >> i remember the princess coming back and telling me that it was over. he was saying, "but if marry you, i'll become a nobody, i'll become your shadow, and i've worked all my life to be a heart surgeon. it's what matters most to me. that has to be part of our equation. you can't just dismiss that." but diana was diana. and she wanted it her way. >> was she devastated by the breakup? >> i think she was, she was. she really liked the man.

and i think that after charles, that was the date. >> it wasn't the first time diana has had her heart broken. and days later, she is on the rebound on the french riviera. >> muhammad al fayed invited her to spend that summer at his villa in san tropez on his yacht. >> muhammad al fayed is a wealthy egyptian businessman who owns the iconic london department store herrod's. >> he was in fact trying to arrange a meeting between his son and diana, and he did. >> and it turns out al fayed's son dodi and diana have a lot in common. >> he, too, was caught in the middle of his parents' horrible divorce and custody battle. he often felt like an outsider. and was often actually quite painfully shy.

>> shy, yes, and also immensely wealthy. surrounded by bodyguards, dodi can give diana everything she needs and wants. >> the fact that she was a divorced mother of two growing young men who was unable to offer them anything like the kind of holiday activities that their father could. so the attraction of a man and his family who had jets and limousines and all the trappings of royal life, i would think that played a pretty big part in it. >> friends say dodi also gives her unwavering love and loyalty. >> she demanded that people give up everything for her. i mean, she was needy in that sense. and that -- >> she was needy? >> terribly needy, absolutely. no question about it. you know, very draining -- very

dimmeding. but do -- demanding. but dodi was willing to give up everything for her. he was there constantly. >> over the next six weeks, diana and dodi are practically inseparable. meeting up in london, paris, and back here on the riviera. >> they spent the day sunbathing, swimming, taking trips into little bays. >> the chief stewardess for the al fayeds -- >> they would have champagne and caviar most evenings. >> she said, well, watch out because i've met somebody else. >> was it an attempt to make him jealous? >> absolutely it was. i have no doubt of that because the princess played out this new romance completely in the public eye. knowing that those pictures would be splashed on the front pages of the british tabloids.

>> it was like the dream story. the most photographed woman in the world, a new lover. >> pierre sue is a professional photographer. >> i had heard stories about my colleagues flying on private jets, hiring speedboats, helicopters. any media outlet would give you anything you wanted because they couldn't get enough. >> what was the picture that everyone was looking for that summer? >> her kissing dodi. it was the picture of her kissing somebody who wasn't prince charles. >> diana allegedly tips off a photographer about the yacht's location. and days later, the kiss is splashed across the sunday "mirror's" front page. paul bennett was the executive editor of the paper. >> it sold off the shelves. the interest was just -- was

phenomenal. >> is it true that this photographer made more than $1 million? >> absolutely. probably made a million dollars in the first week i would have thought. >> the papers want more, and the photographers will do anything to get it. >> it was like the media outlets didn't count the money. they were splashing the money around. they just wanted the shot. >> the game is on, and there's no turning back. diana's former secretary, patrick jeffson, is watching from london and grows concerned. >> i got two very sharply contrasting pictures. one was of a woman who was, yes, free and liberated and rather determinedly happy. but another of a woman who was not nearly as grounded as she had been or needed to be. she chose the company of people who were rich jet-setters, who

tend to follow fashion rather than principle. >> when we come back, tension mounts with the paparazzi. >> there were times where diana would be upset, i saw her crying on occasion. >> and then a high-speed chase on the streets of paris. >> it felt like the whole situation was building up into something that was not going to be a good ending. it's dry. there's no dry time. makes us wonder why we booked fifteen second ad slots. start your day with crest 3d white and from mochaccinos to merlot, your smile will always be brilliant. crest 3d white brilliance. 100% stain removal, 24 hour stain resistance to lock in your whitest smile. crest. the #1 toothpaste brand in america.

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♪ me and you have all the fame we need ♪ ♪ indeed, you and me are we ♪ ♪ me and you singing in the park ♪ ♪ me and you, we're waiting for the dark ♪ the french riviera, a playground for the rich and famous, and in august, 1997, the backdrop for a summer romance between princess diana and dodi fayed. >> i saw particularly in the pictures of her on the yacht playing games with boatloads of photographers. somebody who had maybe found a

terrific new freedom. but she'd lost a lot, too. >> diana's relationship with hasna khan has recently ended. >> he told me he tried to reach the princess. he wanted to tell her sorry, come back. >> if diana was trying to get khan's attention, it worked. but it came at a cost. she and dodi are now in a risky game of hide and seek on the mediterranean with the paparazzi. >> there was a lot of media around, a lot of paparazzi. small boats, big boats, big lenses, small lenses. >> the couple is protected by dodi's two bodyguards. it's no replacement for the elite british security team diana had given up. >> there were times where diana would be upset, i saw her crying

on occasion. dodi was agitated. it was starting to get to him. >> on saturday, august 30th, diana and dodi flee to paris. but the photographers follow. >> that drive from the airport was fast and furious. the car was swerving through the streets of paris. >> debbie gribble is traveling with the company and riding in the car behind them. >> there was so much tension. it of the like the whole situation was building up into something that was not going to be a good ending. >> later that night, diana and dodi leave his paris apartment for dinner at the restaurant benoit. >> when they tried to go to the restaurant, it was impossible. just hoards and hoards of photographers. >> so they change plans and go

to the ritz hotel which is owned by dodi's father. photographer pierre sue is standing outside. >> when they arrived at the ritz, the car stopped in front of the entrance. they went up to the car window and i took a picture. >> did you ever have a sense that you were invading these people's privacy? >> not really because as i said, she was the most photographed woman in the world. she was expected to be photographed every day. and she had been playing with the press all summer long, you know. >> playing? >> yeah. she used the press a lot. >> a dangerous game without diana's usual army of protection. even after they get inside, dodi remains tense. >> he was growing more and more upset hearing stories of how the press had gathered right in

front of the ritz hotel. but they weren't going to move -- they weren't going to leave. >> the hotel's acting head of security, henri paul, is off duty but returns after diana and dodi arrive. >> henri paul came out of the hotel and talked to me and a colleague of mine. oddly enough, he was very reassuring in terms of do not worry, you will get your shot. they will come out through the front door. and there was this range rover sitting up front. so you could easily imagine that they would come out. >> but it's a ruse. inside, henri paul is seen on the hotel security camera talking to diana, dodi, and bodyguard trevor rees-jones as they plan to escape through the hotel's back door and avoid the photographers. paul will drive the couple to

dodi's apartment. >> i watched some of footage of diana on the cctv from the ritz hotel. i could tell from her body language, the way she was holding herself and actually her interaction with dodi, she wasn't happy. she knew something was wrong. >> they leave the hotel a little after midnight. the few photographers out back are immediately in sppursuit. >> diana and dodi and the driver are all not wearing seat belts. >> henri paul is now speeding through the streets of paris. trying to lose the photographers behind them. >> the car is now hurtling into the tunnel, surrounded by the press on motorcycles and cars. and henri paul lost control of the car, and it slam into a

pillar. >> pierre sue is still with the decoy car in front of the ritz hotel. >> i decided to call a friend of mine whom i know was following them, and i could hear in the tone of his voice that something was wrong and very wrong. >> american tourists robin and jack firestone happened to pass the crash site in a taxi. >> and there was already police -- it was certainly before the ambulance got there. >> they see some of pierre sue's colleagues taking pictures. >> what i saw was six, eight, nine, ten people taking photographs of the outside of the car and running around taking photographs of the inside of the car from every angle that they could possibly get their flashes and their cameras into.

>> i was just saying to myself, what -- what are they doing? like they can't possibly be anybody in the car at this point because clearly if there was, somebody would be helping. >> the fire chief and his team of paramedics arrive at the tunnel minutes after the crash. >> so the front of the car was in the opposite way of traffic. the front was vuery much smashe in. >> dodi and the driver are pronounced dead. the first responders work to save trevor rees-jones and diana. >> when i get close to her, she was waving her arm and saying, "oh, my god. what's happened?" >> diana's body is facing backwards and sitting on the floor of the car. as they remove her from the vehicle, she goes into cardiac

arrest. >> translator: we administer cpr and her blood flow started running again. >> as first responders frantically worked to save diana, trevor rees-jones has to be cut out of the car. they're taken to the hospital where diana undergoes emergency surgery. but her injuries are too severe, and at 4:00 a.m., princess diana is pronounced dead. >> we are just getting word that the french government has informed all of us that princess diana has died. >> she suffered serious internal injuries, and she succumbed. >> trevor rees-jones is the only survivor. at balmoral castle in scotland, prince charles is woken with a call from paris. >> charles is told that diana has died. one of the people working at mall moral said that charles let out -- balmoral said that

charles let out this howl of anguish. he was devastated. of course, his first thoughts were for the boys, what to do. >> when we come back, heartbreak and anguish. >> she was some 42 years old. it's part of you. like somebody -- chop your hand or chop your leg. and then what really happened to princess diana. >> she went to her lawyer and said, "they're going to kill me, and here's how. it's going to be a helicopter accident or a car crash."

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august 31st, 1997. the morning after princess diana's tragic death, her brother charles spencer makes a bold statement. >> this is not a time for recriminations but for sadness. however, i would say that i always believed the press would kill her in the end.

it would appear that every proprietor and jedtor of every publication that has paid for exploitative photographs of her encouraging greedy and ruthless individuals to risk everything in pursuit of diana's image has blood on his hands today. >> nine photographers are under investigation for manslaughter and failing to render assistance to the victims. while the french investigate what happened -- the world comes to grips with the loss of an icon. >> i feel like everyone else in this country today, utterly devastated. we are today in a state of shock in mourning , in grief that is o deeply painful for us. >> thousands gather around london and outside kensington palace in a public display of grief unlike any britain has

ever seen before. >> this nation lost complete -- it just lost all control of its senses, you know. everybody was flooding to these different centers around the country and laying flowers and signing these books of condolences. so we all were gripped in this hysteria, losing this princess. >> while a nation known for keeping a stiff upper lip unleashes its grief, the royal family remains in seclusion at balmoral castle in scotland where william and harry have just been told their mother was killed. >> there were two boys up there, age 15 and 12 respectively, who lost their mother in the most tragic of circumstances. and the grandparents and dad were doing the best they could to support those two young men. >> in 2017, princes william and harry spoke about their mother's death in a documentary on itv.

>> losing someone so close to you is -- is utterly devastating, especially at that age. i think it sort of really spins you out. you don't quite know where you are, what you're doing, and what's going on. family came together, and harry and i tried to talk the best we could about it. being at that age, it's very difficult to communicate, to understand your feelings, it's very complicated. >> to their grandmother, the queen, the best course is to soldier on. london is in an uproar demanding the queen speak and show us you care. >> i can remember thinking or sensing even because i'd done a lot of royal work over the years, come on, guys. do something. people had quite naturally thought they should gravitate toward the palace, the home of

the monarchy. and there they were, thousands in the dark, around the palace, and i don't think there was a single light on. everybody was away in scotland. the people had come to the monarchy, and the monarchy wasn't at home. >> this sets off really the most perilous period in modern times for the british monarchy. and tony blair was pressed into the fight by charles, and the two of them made it clear to the queen that unless she did something and fast to show the people how much diana meant to the royal family as well as the people at large, the monarchy could be in jeopardy. >> seeming disconnected, queen elizabeth is facing a crisis of image and sensitivity. >> the night before diana's funeral, she gave this speech of her life because it was a speech she knew on which everything depended. >> as your queen and as a grandmother, i say from my heart, first i want to pay tribute to diana myself. she was an exceptional and

gifted human being. >> do you think that the queen perhaps underestimated or didn't realize right away what an enormous outpouring of grief there would be? >> it's not just the queen underestimated, everybody underestimated. >> the next day, 2.5 billion people watch on tv and on the streets of london as diana's coffin is carried to westminster abbey for her funeral. her young sons walking solemnly behind. inside the abbey, charles spencer gives a surprising eulogy that is critical of the royal family. >> diana was the very essence of compassion, of duty, of style, of beauty. someone with a natural nobility who was classless and who proved in the last year that she needed no royal title to continue to

generate her particular brand of magic. [ applause ] >> we all clapped so hard that never happened inside an abbey or in a church in england like that. i live in england 29 years of my life. the english -- one says they're very cold blooded, but my god, they showed the world that they are not. that day, the days before the funeral, the world stopped for those people. >> charles spencer also has a word about the paparazzi. >> of all the ironies about diana, perhaps the greatest was this -- a girl given the name of the ancient goddess of hunting was in the end the most hunted person of the modern age. >> was diana hunted to death? after the princess is laid to rest, the world wants answers. >> everybody's blaming everybody

else. >> for the next two years, investigators in france try to determine what really happened. >> will we ever know exactly who or what was responsible for the death of diana? >> the french investigation finds that the driver henri paul was speeding and intoxicated, deeming him solely responsible for the accident. the photographers are cleared, and the case is closed. but for years afterwards, conspiracy theories linger, especially with dodi's father, muhammad al fayed. >> muhammad believes and will always believe that his son and the family's very dear friend, diana princess of wales, were murdered. >> when we come back, an al alarming new piece of evidence. >> i have a letter which says the next few months are the most difficult of my life. i fear i'm going to be killed in an automobile accident.

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on the streets of london in january, 2007, the press is in pursuit of a young, beautiful woman. >> there was about 40 photographers outside the flat. i don't know if you remember the pictures, they pursued her down the street. >> but this time it isn't diana. it's kate middleton, prince william's girlfriend. >> they chased her down the street just like they chased diana down the street. it angered william so much. it really angered him because he couldn't protect her. >> well, the paparazzi are on the hunt for kate, an inquest into what happened to diana is set to begin here at the royal courts of justice. it's been ten years since diana's death, but the conspiracy theories have lived on. >> >> i had a very skilled team of detective, 14 in all.

>> lord john stevens was commissioner of the metropolitan police. >> the allegation that was made by mr. ali fayed had conspired together to kill dodi al fayed and princess diana. that the french inquest that had taken place was flawed. >> so this was extraordinarily delicate. >> it was very delicate indeed. >> lord stevens' team investigates all of al fayed's claims, that diana was pregnant, that diana and dodi were soon to be engaged, and that the royal family would not accept a muslim stepfather to the future king. >> if downey had married dodi, if they'd had a couple of children, who would the press be focusing on in this country today? >> michael cole was mohamed al fayed's long-time spokesperson. >> they would be focusing on

what princess diana was doing, and in effect, you would have had an alternative royal family in this country. >> the murder theory is far-fetched to some, but a real fear for diana, one she shared with her butler, paul barrow. >> i have a letter that says "the next few months are the most difficult of my life. i fear i'm going to be killed in an automobile accident." in order that charles can remarry. >> and it turns out baro wasn't the only diana shared her fears with. >> diana was convinced the royal family, or the men in gray who really run the operation or british intelligence would kill her if she became too big of a problem. she went to her lawyer, lord michigan and said they're going to kill me, and here's how. it's going to be either a helicopter accident or a car crash. it will be staged to look like a

car crash. her lawyer took notes, detailed notes. >> patrick jephson was diana's private secretary and attended the meeting with her lawyer. >> and i can remember how shocked he was by that. >> did she give any details why she was concerned for her safety? >> not enough. the trouble was those last few years from '93 and '9 onwards was a very, very unsettled time. >> reporter: but lord mishkan's notes were never shared with french investigator, even though they were given to police just weeks after diana's death. at the time british police didn't think they were relevant to the french investigation. >> if somebody does end up in the way they predicted, the first thing you get the note, examine the note and investigate. >> reporter: michael mansfield represents mohamed al fayed

during the british inquest. >> but of course the powers that be felt that it shouldn't be handed over. why? because of course it would involve investigating the royal family and investigations by the french police. >> reporter: lord stevens' investigation does look into mishkhan's notes and other 600 other pieces of evidence. >> we started with totally open minds. there is no point going into an investigation like this and saying oh, there is no evidence for this. prove the point there isn't. we had to go and see 300 witnesses. at the same time, we had to negotiate bringing back the car from paris. we even examined the blood in the car. >> after three years of detective work, lord stevens' team presents their findings to the high court. >> the finding of the investigation was that it was an accident. the car had been driven too fast. the driver had been drinking, lost control of that car going down the ramp, the underpass,

and that was our conclusions. >> did you find any indication whatsoever that the princess and dodi were murdered? >> no, no evidence whatsoever. >> no evidence of murder or any involvement by mi-5, mi-6 or the royal family. >> what about reports that the princess was pregnant? >> those were totally disproved by her closest friends. and of course we brought the car back from paris, analyzed the blood by the latest techniques at that time, and found out that she was not pregnant. >> what is the truth behind the reports that dodi had bought diana a ring that day in paris? >> he may well have done that, but we don't know what he was going do with that ring, and neither does anyone else. >> stevens also investigates the role of the paparazzi. >> they followed them around, obviously, but we didn't know how close they were up to the car, whether they actually played a part in the deaths of

the people in that car. it's difficult to say. >> it would be speculation? >> it would be speculation. we don't get into speculation. we deal with the evidence. >> but you have said previously i believe that they were a link in the chain. >> no doubt about that. they were a link in the train. if the paparazzi hadn't been in front of the ritz. that would have gone off in the normal cars without having taken over that duty. >> while french investigators cleared the paparazzi of criminal liability, the british investigators believe they deserved some responsibility. >> they deliberated carefully and they produced a careful and reasoned decision. >> sir scott baker was the judge overseeing the british inquest. >> this was caused by a combination of the following paparazzi and the manner in which they were driving and a driver who was under the influence of drink and driving too fast into the tunnel. >> no one was ever charged for

the crash that killed princess diana. are there any lingering questions in your mind as to what happened that fatal night? >> absolutely none. it seemed to me that it was a tragic accident. >> do you believe that mohamed al fayed was flat-out lying then? >> no. mohammed fayed lost his son. he genuinely believed there was a conspiracy to murder his son and princess diana. >> did he strike you as a man who was shattered? >> yes, he was shattered. >> he never recovered from the loss of his son. >> 42 years old. he is part of you, you know, like somebody chop your hand or chop your leg. >> he still believes that the truth is out there and will come. and i hope it happens in his

lifetime. but it might not. >> the focal point of the royal family -- >> many who knew diana best say the crash never would have happened if she had not given up her security detail after the divorce. >> the truth is that the paris paparazzi didn't kill diana. incompetent travel arrangements killed diana. a failure to do up a seat belt killed diana. and the paparazzi only became an actual nuisance and a threat to diana after she had chosen to get rid of her bodyguards. if charles spencer or anybody else wanted to see the cause of diana's unhappiness or ultimately the circumstances in which she died, they should look at the royal organization which had taken responsibility for her at a very, very young age. >> just 19 when she became engaged to prince charles and dead at the age of 36, leaving

behind two young boys. >> never really talked about losing a mom at such a young age. >> william was 15, harry just 12. >> even harry and i over the years have not talked enough about -- >> never enough. >> i always think to myself what's the point of bringing up it up. you can't bring the past. >> what happened with others as well, you had to prioritize in a process of mental health. someone has to take the lead and be brave enough to force that conversation. >> and while these brothers have had their ups and downs since this interview in 2017, william and harry continued to address mental health together and simply. >> family members have said just play the game and your life will be easier. >> hopefully and often in a way that was difficult for their mother. >> i've got a hell a lot of my mom in me. the only way to free yourself and break out is to tell the

truth. >> it is just one example of the change she brought to the royal family. >> without diana, i don't think we'd have the monarchy today in its present form. diana dragged the royal family kicking and screaming into the 20th century. she said from the moment she set foot in that family, there was never any feeling in it, and that she really wanted to lead from the heart and not the head. >> diana lived a life of fairy tale and tragedy, hunted by the press, beloved by the people. a charismatic and yet complex character, vulnerable and manipulative, she could be as difficult and demanding as she was beguiling and beautiful. but there can be no question of the impact she made.

her boys, william and harry, have a commitment to public service, deep personal compassion, and a dedication to their families. qualities that make diana's legacy as vibrant today as it was more than 20 years ago. ♪ the following is a cnn special report. he was the party prince. >> for many years, it was a real worry about what would happen to harry. >> who rebelled against royalty. >> he decided he mig