now, if it were me, i would just want space. i wouldn't want all of this up in my face. i would just like to get my baby buried and grieve so these guys can start the grieving process. >> is the world different? >> absolutely. >> how so? >> it's just as disgusting as it was but worse. honestly. i'm like that basketball player, nba coach. i am over it. i am over this. we have got to do something. if we don't stay angry about this, if we forget about this in 30 days because all the media is gone and it's not breaking news, we're failing. we are failing these kids. we are failing as a society. american values and morals are better than this. they are really better than this. and i know i got passionate in my interview with you, but i stand by that. i stand by that because i had no problems with ar-15s, whatever

you want to do, then sandy hook happened and i cared. high school was bad enough. >> now this. >> when students are shooting students, you know, that's not understandable, it's not forgivable, but how can somebody look at a nine-year-old and shoot them in the face? how can somebody do that? how can somebody have the capability to do that? it angers me beyond comprehension, and i have a lot of displaced anger right now, don, i really do. it's just displaced so i should shut up, but it's just going to keep happening unless we do something, and i mean we, because the guys and women we have elected aren't getting anywhere. we as a people have to stand up and say, okay, son, okay, daughter, you're not okay. you are not okay.

>> thank you. >> thank you. >> are you okay? >> i will be. better than these parents, that's for damn sure. thank you. >> thank you. >> thanks, kim. appreciate that. so there are major questions tonight about the police response to the elementary school shooting here in uvalde, texas that took the lives of 19 children and two teachers. we are learning that the gunman was able to get inside the school without any resistance and was inside for about an hour before he was killed. parents frantically waiting outside, pleading with police to go in. cnn's jason carroll is with us here. jason, there are so many major questions about the timeline of this horrific shooting. what are you learning tonight? >> reporter: don, we're definitely getting more clarity, more details before the shooter got to school between 11:28 a.m.

and 11:44 a.m. but the parents we have spoken to wonder where it took more than an hour to take the gunman down. 11:22 a.m. tuesday, i just shot my grandma in her head, he wrote to a girl he met online. it was the start of a shooting spree that would leave 19 students and two teachers dead. seconds later, he wrote, i'm going to go shoot up an elementary school right now. the gunman took off in her grandmother's truck, leaving her to fight for her life. >> she was able to go across the street and get help. >> he crashed into a ditch at 8:00 a.m. two minutes later a 911 call reported the wreck and the gunman walking toward robb elementary school with a long rifle. his weapons legally purchased just days before. may 17 he bought a rifle at a

sporting goods store. the next day, 375 rounds of ammunition, and on may 20, another rifle from the same store. it was those guns he had with him on tuesday. >> he jumps out the passenger side of the truck, faces two witnesses at the funeral home across the street from where he wrecked. he engages and fires towards them. >> he was hitting the floor. >> reporter: the bullets were hitting where? >> i guess he was shooting this way. >> reporter: the gunman climbed the fence of the school and started shooting at the building. they say earlier information that a school officer engaged the shooter outdoors is wrong. 11:08 a.m., he walked into the

school. >> he walks 20 feet, 30 feet, walks into the hallway. makes a right, walks another 20 feet. turns left into a school room, into a classroom that has doors open in the middle. >> there in those connected classrooms, authorities say the gunman barricaded himself and killed the students and the teachers and wounded 17 people. one of the victims, 10-year-old ann marie jo garza tried to call police on her cell phone, a birthday present two weeks ago. >> they got confirmation from two of the students in her classroom that she was just trying to call authorities, and i guess he just shot her. >> reporter: as the gunman sporadically shot through the wall, police wait for reinforcements and evacuate other students. >> initial officers that are there don't see gunfire. they don't make entry initially

because of gunfire receding. >> reporter: parents outside the school are distraught, demanding police storm the building or let them. >> they didn't want to go in there. let me borrow a gun and i'll go in there myself to handle it. they told me no. >> reporter: around 1:00 p.m., one hour and 20 minutes after the gunman went inside, law enforcement forced their way into the classroom, and a customs and border protection agent killed the gunman. >> they came up with a plan, they entered the classroom and they took care of the situation as quickly as they possibly could. >> reporter: but it was still too late for so many. and those that we have spoken to as we've been out here, whether it be the two men you saw from the tire shop that had to deal with the bullets coming at them when they were at the funeral home or victor luna who was arguing with first responders trying to get them to move into

the school sooner, these people, don, were angry even before that disastrous press conference today where they were trying to clean up that misinformation that had been given out. those people were angry. they were frustrated before. when bad information comes out, it just compounds the anger, compounds the frustration people are already dealing with. >> jason, i need you to help me with some of the questions to get some of the answers people are seeking. i want to bring in analyst phf phillip mudd. one hour. is there any information why they weren't able to get into that classroom? >> i'm sure there is, but i'm surprised we don't have the answer yet. you're talking about the one-hour gap. i would want to be absolutely certain, if i were the police, that reporting on that gap is accurate before i ever spoke to the media again. let me give you a snapshot of what's happening.

you're talking about interviews from 100 security personnel from different departments. those departments have different training, those departments have different communications you have to review. you have to match it up with witnesses, including family witnesses who are highly emotional. those family witnesses, presumably some of them have cell phone video you have to review, and let me conclude that every one of those witnesses is a human being. time and time again, we learn that human witnesses are incredibly flawed when they remember an emotional incident. so you've got hundreds and hundreds of people with video, with their recollections, with police reports putting that together and saying what exactly happened when they all contradict each other. i'm not surprised we don't know what happened with the timeline yet yet, don. >> phil, a spokesman for the department of public safety, was asked why officers didn't immediately try to neutralize the shooter.

this is how he responded and then we'll talk about it. >> of course, what the american people need to understand is officers are making entry into this building. they do not know where the gunman is. they are hearing gunshots, they are receiving gunshots. at that point if they proceeded any further not knowing where the suspect was at, they could have been shot, they could have been killed, and at that moment the gunman would have had the opportunity to shoot other people in that school. >> so, phil, our colleague matthew mccabe sounded defensive. what is needed right now? what we need are the facts. >> that's correct, what he's saying. i don't want to be critical, but what he's saying is not a fact. if you're going to make a statement about what happened there and the potential the individuals on scene were concerned they didn't know where the shooting was coming from, let's not speculate. let's tell the media the truth. we don't know yet. there are many people to

interview and we will not speak until that timeline is clear, and inconsistencies among witnesses are resolved. if you're speaking about that, you might offer a timeline for when you can give those answers. is it two days, is it three days? obviously if you're in the system, you don't want to suggest before you know that somebody made a mistake, maybe because they were fearful about entering the location too late and potentially saving kids' lives. look, there is a lot of pressure on the people who are speaking. i don't think they know the facts yet. i'm uncomfortable that they are talking about what happened without knowing the facts yet. >> phil, i want to play this video again. it's showing parents screaming, knowing that their children are inside the school with a gunman and police are standing outside. is that protocol? >> the protocol is going to be especially since columbine that

you approach the shooter as quickly as possible to neutralize the threat. you remember a few days ago, there was a shooting in broward county, florida at marjorie stoneham douglas, and this took months to respond. some of the surveillance wasn't what it should have been. the people with weapons, law enforcement, didn't run as quickly as they should have toward the threat. maybe that's what's happened here, but i am, again, just not surprised that a few days after we don't know yet, because i'm sure that some of the recollections of those law enforcement officers who may be remembering things that didn't happen, that some of those recollections are turning out to be maybe inaccurate. >> some of the things that they said happened we're now learning didn't happen. at least, that's what they're saying now. jason carroll, the first witness, said the officer engaged the shooter when he entered the school.

now he's saying that did not happen. so what is the explanation here? >> right now there is no explanation. when he was giving a briefing a little earlier today, it was coming from the texas department of public safety, basically you remember they initially had said that a resource officer at the school had, quote, unquote, engaged with the shooter, so at that point we in the press were simply waiting to hear what the terms of that engagement was. then of course today we find out there was no resource officer at the school and that they're still trying to get the facts together, saying that what they want to do is just that they need more time to get the proper facts out. >> why would they come out and say something in the beginning? >> that is a question many of us have been asking. it's a question -- something they can only answer at this point. >> phil, we're learning that the fbi and national security issued

a briefing. what should they do to keep people safe? >> i'm sure someone knows how this gunman entered the building. there are questions whether the building was locked or not. if you are in any law enforcement jurisdiction across the country right now, the thing you have to worry about is some other individual, 17, 18, 19 years old who looks at what happened and is triggered. that is to say, this person did it. i haven't had the currourage to it myself and i'm going to act now. there is something to be said about copycats. potentially i could offer law enforcement across the country some initial views of what happened here and what happened in other initial shootings, for example, buffalo to make sure people are potentially prepared for copycatters that would be

triggered by this event. >> most important question. you need answers from authorities tonight, phil? >> just a couple. people are talking about motive. i would not be concerned -- concerned -- i would not be focused on motive right now because i want to know how to prevent another one. did the individual say something that could help us understand how other people might speak when they're going to come at it like this. google searches that might help us understand how other people are searching google or participating in things like chat rooms. let me give you one other quick one. in terms of gun acquisition, what happened? who gave him the money? should he have been delayed in acquiring those guns instead of immediately after his birthday? i want to prevent the next one, but that's the last one, don. i want to know what to do to prevent the next one. >> phil, jason, thank you both very much.

i appreciate that. i want to let you guys know that before the show i really had an honor to attend a service at the first baptist church here in uvalde. i'm joined by pastor contreras and he led the service tonight. lexi rubio and eliana garcia were part of his congregation. what do you want the people to know about the children and their families. >> we want them to know we love the children very much, we love the families very much, and we're here in any way possible that we can be. we appreciate everyone who has poured out their love to the families, and not just here in uvalde but across the world. we're very thankful for that. >> how are lexi and elly's family tonight?

>> i had the opportunity to speak to lexi's parents earlier today, this morning. they are very broken-hearted, to say the least. they're very shaken up and it's hard to speak with them. the parents of lexi, i have not spoken with them, but their aunt and uncle are members of our church's congregation. >> you know, i was there tonight and i was struck by how similarly -- we may be all from different religions, but how similar their worship is. i grew up in louisiana at the southern baptist church where we sang "how great thou art." at this church service they sang "how great thou art." you said we don't want the enemy to steal our joy, is that correct? >> yes. >> tell me about that.

>> we have a joy that regardless of what the tragedy is, regardless of how severe it is, there is nothing that can take away our joy. now, our happiness is a different story. we're not going to feel happy right now. but inside we have this joy because we know our faith compels us to believe that these children, not only lexi and elli, but all of the children and the two teachers are with the lord now. and that is what gives us joy. that is one of the things that fills our hearts with joy. and of course our faith and what the lord jesus christ has done for each of us so that this is possible, we have joy knowing that we're going to be seeing them again. >> listen, i'm not doubting what you're saying, but in these moments of crisis, sometimes you

can have a crisis of hate. you can question god, question what happened. i had a tragic sudden loss of my sister a few years ago and i wondered, god, why has this happened? my mother wondered why she lost a child, which is, of course, a tragedy for a parent. why has this happened? why art thou forsaken me? you say we have joy in our hearts, but it's very hard for people to have joy in their hearts when they are suffering so much devastation. do you know what i'm saying? >> absolutely. the reason we have joy is we know we're going to see our loved ones again, and that takes faith. but at the same time we're not going to be expressing hap happiness. in fact, if there's one thing i could say to our community, to our town, the fact of the matter is we're all in pain.

and i say we, but more is to, obviously, the families. they are hurting. and when i was in the military, we understood what pain was, and we accepted it. we didn't like what pain was, but we accepted it. in a way, accepting the pain and realizing and understanding and even somewhat owning it, it made us feel better and we healed faster. as compared to someone telling us it's going to be all right. no, it's not going to be all right. not any time soon, perhaps not even in a lifetime. but we have this hope, and we have this assurance that one day we will see the children again, we will see all our loved ones.

you will see your loved one one day because of what was done on the cross. >> i hope that you're right. look, i'm going to say something that is unpopular, but after that happened, i questioned, questioned, questioned a lot. there were times when i would wake up in the middle of the night in tears, and it's been since 2018 that that happened. for no reason, just the grief overwhelms you. just thinking about what these families are at the beginning of something i suffered four years ago, and i cannot tell, convey how painful that is, and i wish i had the words to help them to be able to get through this and tell them it's going to be okay, but i don't even know if it's going to be okay. i'm not even okay four years later. i hope that you're right. i know that you're right, but i'm just saying it's hard. it's hard. thank you. >> you're very welcome. god bless you.

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back now live in uvalde, texas where residents are mourning tonight as they try to process the horrific mass shooting at an elementary school that left 19 children and two teachers dead. earlier today we learned more about the detailed security plan the district had in place at the time of the tragedy.

it included its own police force, social media monitoring, a threat reporting system and outside door buzz-in systems. joining me now to discuss all of this, analyst juliet kayan. i'm sorry we're meeting under these circumstances. the school district had an elaborate plan in place yet the school shooting still happened. what do you say about the limits of stopping an armed gunman intent on causing destruction? >> i'm here to reflect for the audience what's different about this and what we can learn about it, not to place blame yet because there is confusion. here you have a school with every instrument and piece of planning before the event occurs. you have the locking system, the

surveillance, you have police, you have training, you have active shooter training. then when the moment occurs, it seems like everything falls apart, and that's what we're trying to find out so that any premature praise for law enforcement or any premature condemnation really has to wait. the story has been confusing. what we do know is that everyone is trained under what's called immediate action of rapid depl deployment. you'll hear it a million times in the next couple weeks. i it's post-columbine training. no wondering what this guy wants. he has a gun and he's in a soft target and we need to rush to get him out. there was an hour-long wait. there was talk today in the press conference about negotiation. we're not quite sure what that is, and of course there is that 15 or 16 minutes between when the gunman gets out of the car and before he enters the school

building where you're wondering, why isn't anything being activated? so that's essentially the time frame that we're trying to pierce, that 16 minutes, then 4 minutes, he enters, and then 4 minutes we're told law enforcement enters and then an hour. that doesn't make sense in terms of training and where and when in that time frame were the children killed? i can't answer that question for you yet and it's three days later. >> listen, specific times, the shooter went into the school at 11:40, right? wasn't killed by the tactical team, you said, until an hour later. i want to play what governor greg abbott said yesterday about law enforcement response. here it is. >> yeah. >> they showed amazing courage by running toward gunfire for the singular purpose of trying to save lives.

and it is a fact that because of their quick response, getting on the scene, being able to respond to the gunman and eliminate the gunman, they were able to save lives. >> so knowing what we know now, juliet, do you think their response was quick enough? >> it's hard for me to say yes, and it's premature for me to say no. all i know is i've got a four-minute gap in between when the gunman enters, and when, i'm told, at least by police account, law enforcement enters. and then i've got an hour. and as i've said, they have not disclosed exactly when the children were killed. let me go back a little on our time frame. 11:28 is when he crashes the car. so you have between 11:28 and 11:40. i know people who aren't in law enforcement and public safety will say, that isn't a lot of

time. it is a lot of time. it's enough time to get information out, get the doors locked and get the kids protected. i want to say something about the government standard because i don't want this to be beating up on people who may not need to be beaten up on now. the governor opened up that press conference. the governor put himself out in front like this, which is unique for a disaster like this, and he said it could have been worse. as a society we have to ask ourselves, but could it have been better? yes, we know bad things happen and we're going to try to solve guns and violence and protect our kids. but the question is could the response have been better based on the training, based on what we know, and i can't answer that now. and i think most of your experts on over the day feel the same way. it's utter confusion about this timeline. >> our national security analyst juliette kayyem.

>> speaking of the governor, i have an update tomorrow in houston. governor greg abbott, who was scheduled to speak, is now cancelling his appearance at a press conference on the elementary school in uvalde. abbott will speak to the convention through a pre-recorded video. that is according to the dallas morning nuews, and that is just in. also tonight, i have to update you on something else. daniel defense, that is the company used in the u valde shooting, they will not attend the nra meeting in houston due to the shooting. they said, kwquote r, we are de saddened by the shooting this week. it is a devastating act.

it was a week ago they printed this. train up a child in the way he should go, and when he is old, he will not depart from it. it included a photo of a small child holding an ar-15 assault rifle and an adult pointing at him. the company's twitter has since been made private. in a small town in uvalde, nearly everyone has been impacted by the school shooting. we're going to have some of their stories. that's next.

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so you can be ready for what's next. get started with a great deal on internet and voice for just $49.99 a month for 24 months with a 2 -year price guarantee. call today. so ask anyone in uvalde and they will say it's like one extended family. everybody know says someone affected by this violence. my colleague rosa is here and she's been talking to people filled by pain. rosa, they've told you some stories, i'm sure. >> everyone i talk to, people

are leaving flowers in this memorial behind you, there's another memorial growing in the city square, and i hear it over and over, that everybody knows someone impacted by this tragedy. and they're trying to grapple with the idea that this time it's their small town. usually they watch it on the news, they see reporters and anchors like yourself in other places, and this time it's their town, and they're trying to understand why. >> in the small town of uvalde, texas hearts are heavy. >> i lost family and friends to this, and i can't bear it. >> reporter: and the pain is palpable. >> my heart aches. i couldn't imagine my life without my daughter. >> reporter: as the humans grapple with the unthinkable, 19 students and two teachers murdered in the classroom.

the quaint town square turned into a memorial. >> i just can't. i have no more tears after crying all day yesterday. i can't. >> reporter: with crosses bearing the names of every victim. how are you doing? >> heartbroken. >> especially the parents. >> yeah, the parents, it's like, oh, my gosh. >> reporter: emotions are high at the nearby mexican restaurant, a local staple for a town that is overwhelming the hispanic. delia martinez was born and raised here. she attended robb elementary. >> we are like a big family here, we really are. it's unfortunate what happened here, it really is. >> reporter: in uvalde, it seems like everyone knows someone who was impacted by this tragedy. victor eveta moved here recently

and even he knows multiple people who lost children. >> i pray that the families are okay and that the kids rest in peace. >> reporter: the pain spurring it is gun debate with some residents pushing to up the minimum age to purchase guns. >> let anyone use guns that's 21 years and older. we need guns. we need to protect ourselves. >> reporter: and for the arming of teachers. >> teachers should be able to carry, definitely. that's one of them. how are you supposed to protect the kids behind a closed door when a gun can definitely go through it? >> reporter: one by one, members of the community have been delivering flowers to another growing memorial. this one is also a crime scene. >> i went to school here, and my niece lives down the street. my family lives not even -- just

right behind the school. this is my home. >> reporter: for many members of this community, the pain is overwhelming. like for this grandmother who was overcome with emotion, her words are etched on the cross of one of the victims. she wrote, i will always love you, my beautiful granddaughter. >> only god can bring healing, definitely. god will heal uvalde. >> reporter: a lot of the people i've talked to have not wanted to go on camera. some of them just too filled with emotion not wanting to really share their story publicly, don, because they say they don't want to say anything that might hurt some of the families that are grieving, and they also say they don't want to bring more attention to a lot of the pain, they want this community to start healing. i talked to one man who actually lives like just a block from here who said that in the aftermath he saw some of the

parents carrying their children out in front of his street filled with blood. and he just cannot take that image out of his mind, and he knows the pain that they're feeling right now. >> rosa, rosa, how many more of these do we have to cover? how many more families have to -- it's unbearable. it is unbearable and this should not happen. thank you. thank you for your very sensitive reporting, rosa flores. countries around the world have found a way to cut gun violence. they have find wa way. should we take a lesson from that here at home? that's the question. jeff's been to the bottom of the ocean. the tops of mountains.

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anticipate what customers need. because happy customers are music to our ears. genesys, we're behind every customer smile. are mass shootings a uniquely american problem? a lot of people have been talking about that. we're going to show you the folks now, because britain, australia, canada, new zealand, norway, they have all tightened gun laws after mass shootings in their countries, and they saw a drop in violent crime. cnn's tom foreman has more now. >> reporter: when five people were gunned down in the united kingdom last summer, the nation

was shocked. it's had some of the toughest gun laws since a mass shooting in 1996. gun violence fell by half and shootings were extremely rare. in the wake of the recent attack, they tightened gun violence even tighter for would-be gun owners. >> the tragedies of families who lost their lives was not acceptable. >> they are proof that mass shootings can be drastically reduced. 35 people were killed during an australian shooting spree in 1996, despit 1996. despite a gun culture and

resistance, the government banned semiautomatic weapons. gun violence plummeted and there's only been one mass shooting since. the government has all kind of responses to a mass shooting there. proponents said those laws don't work. but again, they note an overall downward trend in gun deaths over the past 20 years. >> we know that other countries in response to one mass shooting have been able to craft laws that almost eliminate mass shootings. >> reporter: after 51 people were killed in new zealand in 2019 by an australian gunman who targeted mosques, the government in six days went after military style semi-automatic weapons, high-capacity magazines and more. >> every semi-automatic weapon

used in the terrorist attack on friday will be banned in this country. >> reporter: and the prime minister said this week they are not done. >> obviously the guns were used in new zealand, so i won't sit here and say that our system is but we saw something that wasn't right and we acted on it. >> >> reporter: gor that they would work in america. but these countries believe they have found a way to reduce gun violence, and it starts with the guns. don. >> right on, tom foreman. thank you so much. appreciate that. professional sports teams taking time away from sports today to focus on mass shootings. how they're reacting, next.

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the sports world sending out calls to action after the terrible tragedy here in uvalde, texas. the lakers putting out a statement -- and i quote here -- this is not a political issue. it is a moral imperative. golden state warriors coach steve kerr speaking out yet again tonight. >> for whatever reason, it's a

political issue, but it's really a public health issue. so as soon as we can just shift the dynamic to this being a public health issue, then you get momentum. there's lots of amazing gun safety, gun prevention groups out there. call your senators. call your representatives. it's all very helpful. >> the new york yankees and the tampa bay rays using their twitter feeds tonight not to cover the game but to highlight the dangers of gun violence, tweeting out stats like, firearms were the leading cause of death for american children and teens in 2020. it used to be swimming pools and vehicle accidents. now it's firearms. more and more people are using their platforms to call for change. the people who need to use it

are our lawmakers. they need to use their platform to call for change. the people who create laws and can make a real difference. whether that's going to come remains to be seen, and it's in your hands. thanks for watching, everyone. our coverage continues.

everyone remembers the moment they heard... “you have cancer.” how their world stopped and when they found a way to face it. for some, this is where their keytruda story begins. keytruda - a breakthrough immunotherapy that may treat certain cancers. one of those cancers is advanced nonsquamous, non-small cell lung cancer where keytruda is approved to be used with certain chemotherapies as your first treatment if you do not have an abnormal “egfr” or “alk” gene. keytruda helps your immune system fight cancer but can also cause your immune system to attack healthy parts of your body. this can happen during or after treatment and may be severe and lead to death. see your doctor right away if you have cough,

shortness of breath, chest pain, diarrhea, severe stomach pain or tenderness, severe nausea or vomiting, headache, light sensitivity, eye problems, irregular heartbeat, extreme tiredness, constipation, dizziness or fainting, changes in appetite, thirst, or urine, confusion or memory problems, muscle pain or weakness, fever, rash, itching, or flushing. these are not all the possible side effects. tell your doctor about all your medical conditions, including immune system problems, or if you've had an organ transplant, had or plan to have a stem cell transplant, or have had radiation to your chest area or a nervous system condition. today, keytruda is fda-approved to treat 16 types of advanced cancer. and is being studied in hundreds of clinical trials exploring ways to treat even more types of cancer. it's tru. keytruda from merck. see the different types of cancer keytruda is approved to treat at keytruda.com, and ask your doctor if keytruda can be part of your story.