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on this friday we leave you with some hope, a reminder that you are not alone in these stressful times. starting tomorrow, you can dial 988 across the country for immediate mental health counseling on everything from suicidal thoughts to substance abuse support. in part it's a three digit shortcut to the national suicide prevention hot line and a lot easier to remember. those facing any mental crisis can dial 988 much like you would call 911 in a medical emergency. instead of a dispatcher sending police or first responders, 988 will connect callers with trained mental health providers 24/7. anderson, thank you so much. i am laura coates, and this is "cnn tonight." listen, i want to be up front with you. we're doing something different tonight, something frankly that's extremely difficult.

but we truly believe that it's important to do. you know, there's a tendency to want to turn our eyes from what is difficult, a tendency to just want to move on. it's human nature. i understand. believe me, i understand that. and sometimes the news does require a shift in focus. but just because the cameras leave a location doesn't mean the quest for information has ended or that the trauma has ended or that if we simply close our eyes that it can't happen or it won't happen. this is especially true when we're talking about the pandemic of gun violence and the indiscriminate nature of mass shootings. none of us want it to ever happen again. but the "it" is complex. it's very multifaceted. and how do we get there to where it doesn't happen again without full transparency, without

staying on the story? well, we -- we can't. that's why tonight we're going to be playing the full 77-minute surveillance video from the uvalde school massacre in realtime. you might be asking why we're doing this. three reasons. first and most importantly because the families of the 19 beautiful children and those two brave teachers who were killed on may 24th, they deserve answers. the survivors deserve answers. the entire community deserves answers. and we can't put the right questions to the police who responded or the local and state governments until we confront head-on exactly what happened. and the second reason why, we know that you've seen parts of this agonizing video, maybe 30-second clips here, maybe a minute there, the bits with the most action, so to speak. but it is actually the lack of action that speaks volumes about their response.

when minutes passed and an entire hour, and nothing happens. i i'm left wondering -- you're left wondering how and why, and what does it really mean? and that leads to our third reason to play it. to help improve law enforcement's response nationwide to mass shootings going forward because we all know it's a sad truth that a shooter might target a school again. columbine, virginia tech, sandy hooke, parkland, and now uvalde. and there may be more. so, what can police learn from what happened here? and to wrestle with those questions and much more, i'm joined by crime justice correspondent shimon prokupecz, who has been on the ground in uvalde since this happened. and he's joining us here today. and two cnn law enforcement

analysts, former fbi deputy director andrew mccabe, and former philadelphia police commissioner charles ramsey. now, sometimes we're going to be talking as the video is playing and giving reporting and context and analysis. and sometimes we're going to be silent just to listen to what is happening. but here's an overview of what you're going to see. and i -- please don't look away. we'll see the gunman enter the school. you're going to see in real time, minute by minute how heavily armed and some heavily shielded officers spent all that time outside the door to those adjoining classrooms. you should also prepare yourself because we will play the sounds of the gunshots ringing out. now, that has not been played on cnn before. we initially didn't air the audio of the gunman firing out of respect for the victims' families, and we still maintain that respect. it's incredibly painful for them and the last thing that we would ever -- that i, that anyone

would want to do is to compound their grief. but the video, which was obtained by "the austin american statesman" was published in full on the paper's website several days ago. and because it has been in the public sphere, because the officers' response was informed by the gunfire, we are choosing to leave it in for a full and accurate accounting of what happened. now, here's what you will not see and you will not hear. you will not hear the children screaming. that was edited out by "the austin american statesman" because it's too graphic. can you think of anything more painful to hear? but while we won't tonight be hearing those painful sounds, remember the officers, the officers there, they could hear. there was no editing out of that moment. you won't see the face of a child who was walking in the hall when the gunman entered who

then turned and ran away. the student's face was blurred to protect his identity. we're going to play that video in just a moment. but first i want to go around the table and ask each of our esteemed panelists, who are the right people to have this discussion on a night like this. i want to know what is the one thing that you want our viewers to keep in mind over the next one hour and 17 minutes. there were several minutes, as you all know, in thinking about what's going on, i'm wondering from each of you, what are you going to look for? and we all know how difficult this is for the audience, for the viewers, for the families, and the necessity of having to really be in this moment and have the opportunity to help explain the inexplicable, frankly. but what are you going to be looking for? shimon, you have been on the ground. you have been -- by the way, you have been unbelievably crucial. i hope you understand that it is not taken lightly, that we know how difficult it is. and for you to be there day in

and day out, you are an ally, and you have been so professional. and you have been devoted, which is what we knew you would be. >> well, you know, thank you, laura. and, you know, the support from certainly the network has been incredible. you know, being there, just from the first minutes that i got there on the ground, i knew something just didn't make sense. the timeline didn't make sense. a lot of things we weren't getting answers to just didn't make sense. and then looking at this video -- and the more i look at this video, for me the thing is the first moments of this. the minute the officers -- yes, the gunman gets into the school, and he's in there for a long time. and he gets in there so easily. he's just able to walk right in. and he's in there for so long, and the officers those first few minutes when they get inside and what we see there and then retreating. that, to me, has been one of the most painful things to see, and it's been one of the most crucial things to see because right there sort of get this

feeling that they just gave up. they didn't know what to do, and they gave up. >> what do you guys think? you are, in law enforcement, unfortunately you have seen more than most people will ever see in a lifetime combined exponentially. what are you looking for, commissioner ramsey? >> well, i think the one thing the public ought to know is the actions of the officers really aren't consistent with active shooter training. don't think this is what is being trained throughout the country because it's not. the first few minutes of the officers after they arrive, what they do is consistent with the training. but after that, there is absolutely nothing taking place. and i think it's important for people to keep that in mind that

that is not a reflection of law enforcement across the country. it just isn't. >> andy? >> laura, there are so many notes. there are so many things, as you go through the torture of watching this entire video, there are so many things that jump out to people like commissioner ramsey and i. but the thing that stuns me is we shouldn't even be getting to that. it's all superfluous. the biggest mistakes were made in the first three to five minutes. none of what follows should have happened if the initial response had been consistent with active shooter training and the entry had been made at that point. it's tough to watch. >> we're going to watch it and we're going to hone in on those points because there were several minutes captured on video before the gunman even entered the school. surveillance camera shows him crashing a truck just outside the property and firing at two people who were approaching him who quickly ran for cover and who, thankfully, are okay. then crossing the parking lot of robb elementary school, when the shooter started spraying bullets outside the school, a teacher called 911 while shouting at children to take shelter inside their classrooms. and here was that frantic call. >> i can't see him. i cannot see him!

no. he's shooting. i can't say anything over the intercom. the kids are running. oh, my god. [ sound of gunfire ] get in the room! get in your room! get in your room! get in your room! [ sound of gunfire ] >> and then at 11:33 a.m. local

time in uvalde, texas, the gunman enters robb elementary school . [ sound of gunfire ] [ sound of gunfire ]

[ sound of gunfire ] [ sound of gunfire ]

[ sound of gunfire ] [ sound of gunfire ]

[ sound of gunfire ] [ sound of gunfire ]

>> we're going to take a short break now, but we're going to keep the video and the clock running. and for full transparency, i will describe what happened in those few minutes that went by that you did not see while we are ipbreak. remember, this is 77 minutes in all. think about that as we go into a break. those moments that you aren't seeing, those police officers, they're still in that hallway.

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overdraft assist from chase. make more of what's yours. we're back, continuing our in depth look at the full 77-minute-long surveillance video from inside robb elementary school in uvalde. the clock, as you see, is still running. we have not stopped the tape. we are now 11 minutes in. during the break, there were sounds of radio traffic and talk about how the shooter was contained and officers worrying for their fellow officers at the end of the hallway and the potential for cross fire. let's keep watching and talk to our experts. first of all, shimon, is arredondo that we've heard so much about, are we seeing him visibly yet? >> we don't see him on this tape, but he's there. he's already by now made that phone call on the landline and called dispatchers telling them what he needs, more resources. remember he doesn't have his radio with him.

he's also on the phone asking for his radio. so he's there. he's just not in our view right now. but there is -- there is body camera footage of him at the scene talking and, i guess, making decisions and asking for help. so, he's there. we just don't see him in the video. >> mccabe, ramsey, what are you all seeing? i mean, the expertise you have between the two of you, these are the crucial moments you're both looking for. we've seen the initial response. what do you see? >> absolutely. so, chuck, what i see is -- i'm sure you're looking at the same thing. you initially have six or seven officers who were the first responders, first ones in the door. they hear the shots going off, and three of them -- crucially three -- go down the hallway, down range towards the door where the threat is. and the other three or four stay back behind these positions of cover. that is inexplicable to me. >> it is to me too because they're not in a position to provide any cover for the ones going down the hall. now, the first three are going to the sounds of the gunshots. that's exactly what they're supposed to do. no question about it.

ideally, if you've got four people and they're training, that's ideal for a situation like that. but you don't wait for four. if it was one person or two, you go for the gunshots. >> that's right. and the training in texas is explicit on this point. so, the texas policy is active shooter response for school based officers makes it very clear that whoever the first responders are, they go in and confront the gunman, whether that's four people, ten people, >> and honestly, laura, this is already taking too long. this should not have taken -- >> that's absolutely right. >> -- this long. we are way past where we should be here. this should have been over in the first few minutes. and honestly, those officers should have been more aggressive. and that's the problem here. >> one moment i saw over this video, we saw more than -- i counted more than 20 times you had to have the editors note that silenced the screams of children. i mean, more than 100 shots fired in about two and a half minutes. the officers entering at about 3:02, and we heard one officer

sort of in the right corner who was going in and out. and he looked at his phone like my wife has been shot. this is one of the officers who learned his wife is a teacher and has been shot. >> yeah, eva morales. she was one of the people calling that she needed help. sadly, she died on the way to the hospital, which makes you wonder could she have lived. it's a big question here whether or not the police acted sooner and gone inside that classroom, kids would have lived and certainly the teacher. >> real quick, on this point, one officer seemed to have a bullet graze his head. this is one of the officers that did go forward that was following the training, you think? >> or a fragment or something struck him. i don't know exactly what it was. they retreated when they received gunfire. but they should have reorganized and gone back. there was sufficient resources there to go back.

you can't just go back, retreat, and never go back. and that's the problem. and shimon is absolutely right. this thing should have been resolved one way or the other. is it risky? is it dangerous? absolutely. there's no question about that. but it's also the job that you have. >> we're going to take another break right now. and like before, this tape is still going to be running as if this were live and in real time. but we will be back in a moment. it's started. somewhere between a cuddle and a struggle, it's...the side hug. tween milestones like this may start at age 9. hpv vaccination - a type of cancer prevention against certain hpv-related cancers, can start then too. for most, hpv clears on its own. but for others, it can cause certain cancers later in life. you're welcome! now, as the "dad cab", it's my cue to help protect them. embrace this phase. help protect them in the next.

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we are still watching. we are 19 minutes in now in the 77-minute tape that shows how long police in uvalde waited and waited and waited to confront an active shooter, massacring children and teachers more than a month ago. it is unbelievably difficult to watch, but we have to keep watching because we want to keep showing you the reality to help us advance our understanding of why this happened selfishly so it never happens again so response like this never happens again. while we were in the break and the video was still rolling, officers continued to talk over radio about how the shooter was contained. one officer asked about wanting to move in and was told, just wait, you're doing everything you're supposed to. and we turn back now to the footage. and our experts are watching right now, as we're seeing this.

and i have to ask you, immediately, i mean, andrew mccabe, when you see this, help us understand why these officers are taking the positions they are right now. they're at the end of the hallway. i mean, obviously the shooter is at the far end from the earlier footage we saw. >> that's right. >> what does this tell you about what they think is happening down the hall? >> you have the initial response where three officers go down the hall, setup around the doorway and they receive incoming fire. they run back to this position you see on the screen here and take positions of cover. that is where they hold for quite some time, half hour, 45 minutes maybe. and you can hear some of their communications. they know that they have colleagues at the far end of the hall. they've taken up positions of cover, as if they expect the gunman to come out into the hall, and they are prepared to address him there. you can even hear them talking about things like, watch out for cross fire. so, they don't want to shoot the good guys at the other end of the hall. all of this tells me, laura, that they are thinking of this situation as a barricaded

subject, not as a active shooter. right? in a barricaded subject situation, if there is nobody inside with that barricaded subject, there's no immediate danger to persons inside, you would setup in a formation like this. protect the perimeter, wait for that barricaded subject to burn himself out or come out and you can address him on ground that is more favorerable to you. that's not what we have here. this is an active shooter situation. there are teachers and children dying in that room. >> it's also a school. they're not in an isolated warehouse where there's no one inside. the idea there are other classrooms. we know they are trying to get other kids out at this point. >> they were. they were getting other kids out in some of the surrounding classrooms. but by this point they would have had everyone out of the classroom. when you look at this video and having covered barricaded situations, there's no sense of urgency here. >> that's right. >> everyone is just standing around trying to figure out what to do. what's next? what are we doing? let's go.

try to figure out who's going to take the lead here. there's zero leadership here. none. >> as officers come and go from different organizations, the sheriff's department, you see border patrol is coming in, not a single one of them walks among the group and divides people up, puts people in position, tells them what to do, gives assignments. 21 years in law enforcement, some of that as a member of the s.w.a.t team in the new york city office of the fbi. that's the training. that's how you execute. everybody has a role. >> i mean, look, they're kneeling behind the shield as if the gunman is going to come out. >> and he's not going to come out. he knows the police are there. i mean, when he encountered the first two and fired at him, why would he come out into the hall into the open. it doesn't -- it's not logical to think that. so, what they're doing now and the positions they're taking, that's a ballistic shield they've got. they've got everything they need

to take this guy, everything they need. you've got a ballistic shield. you've got long guns. they've got vests. they've got everything they need. this really -- i mean, there's no command in control at all that's taking place. and that's even more important when you've got a city like this or a town like this where you've got all these different agencies -- >> multiple agencies. >> and we know there's at least eight different agencies -- >> exactly. >> and it's worth noting, just watching this video with all of you, watching this unfold, i'm watching frankly as a scared mom watching this in a school. i see your anger about what's happening, as members of law enforcement as well. i want to listen in and see what's happening right now .

>> the kids don't want to come out. >> there's kids in there .

>> police. police. open the door. police. it's the uvalde police. open the door. come out. open the door so we can get you out. come on, guys. -- master key.

>> and one of the things we're hearing about and we heard them say -- it was a little bit hard to hear. but they're waiting for the negotiator. when we approached, he started shooting. they said the kids don't want to come out. the communication we got is that there's kids in there. and you heard an officer asking for some kind of master key and entry linked to one classroom, and somebody coming out, one person, out of that particular

room. when you're watching this, gentleman, and thinking about what's happening here. shimon, what's happening at this point in time? we're seeing this vantage point, but what's also happening? >> outside the school there, the parents that are starting to show up. they realize the cops are taking too long. they're not getting any information. they see heavily armed officers outside the school. they're wondering why they're not in the school. they know there's something going on in the school. and they're seeing all these officers that are outside the school. they themselves want to go inside and try and rescue their kids. the parents -- what always amazed me was that the parents almost immediately knew something wasn't right here. they didn't have access to their children, and they saw all the officers standing around outside. and they were just wondering what was taking so long. and that feeling that they must have had in those moments, just wondering where their kids were -- that's why we saw all that footage of them outside yelling at officers. some of them were handcuffed. it was rough out there. they knew something -- whatever

was going on inside was not right. >> i mean, they're asking for a master key. how does this factor in terms of training, barricaded or active shooter? i would note, we haven't heard those horrible gunshots in quite some time on this video as we're hearing. for many people outside of a hollywood movie, i've never heard the sounds of an ar-15 or an assault rifle like that. my heart is still racing thinking about what that sounded like and the ability to get so many rounds off in that amount of time. >> that's right. >> but they're asking now for a master key. where does this factor in? >> well, there's a lot of ways to get into a space where you have to eliminate a threat. we refer to it as breaching. there's all kinds of breaching tools, everything from a sledge hammer or a haligan tool or a rabbit tool to put pressure on a door frame that enable you to break it in. there are explosive breaching. but the easiest way to get in is with the key.

and anyone who's gone through tactical training understands is that's one of the first questions you ask when you get on scene is do we have a key. >> but we're 29 minutes in. >> that's inexplicable. i should also mention, laura, we're waiting for the negotiator. you don't negotiate with an active shooter. there is no negotiating with an active shooter. that's not even on the -- >> is it just take the shooter out? that's it. >> yeah. it's just that simple. i mean, you know, first of all, there's no tactical planning going on at all to distract him so that an entry team can come in to make entry and take him out, okay? you want to incapacitate him. but to be honest with you at this point in time you're looking to just kill him and just stop the threat, period, okay? and there's no tactical planning. they're just standing around. there's nobody taking charge. i don't know what's going on outside, but you've got windows. there's a way in through that. break the window. do something to distract him. >> you know what's happening right now? we just realized. we got a 911 call coming out of one of the classrooms right now

at this point in time, which means that someone's alive in some of those classrooms. they're alive calling for help, calling 911. >> people are alive. people are bleeding. every time the heart beats, that blood is getting pushed out of the body. you can't survive long. you're talking about children. you're talking about adults. all those shots, you know someone has been hit. you've got to make entry. i'm sorry. you've just got to make entry. >> we're all sorry, but that did not happen. and we've been watching these officers get equipped for action. you see they're putting on gear. they're getting equipped, but no one's moving down the hall. that hallway, the green lines you're seeing, is not happening. the shooter is still in the classroom. >> and the distance is too far, laura. they're so far away -- even if he did come out, look at the length, the kind of shot you would have to take. there's no reason for them to be this far back at this point in time. >> you have a second ballistic shield has shown up on the scene, and it is just placed next to the first one. and neither of them actually go down towards the target.

>> at this point they should be advancing. >> they should be advancing. >> move. move. you just want to yell at them and say, move, move. >> we'll be right back. we're going to keep watching.

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saw police with body armor. and as the tape continued to roll in the break and we're watching it all unfold, officers are heard discussing the classroom where the shooter is. and the footage is now at the 35-minute mark. keep in mind, this is a 77-minute video. we are 35 minutes, okay? look at where we are right now. i want you guys to -- we have a map, i think, of the location to try to understand this body cam we're seeing in the upper left corner of the screen and what we're seeing in real time from the vantage point we've seen before. andrew mccabe, help me walk through a little bit about where we are, this body cam footage compared to the long guns we're seeing at the end here. what's happening right now? are they converging on each other? >> so, at the bottom of your large screen, laura, where you see the three long guns pointing down the hall, that's the direction we've been looking all along. the classrooms, 111, and 112 are

just down that hallway and then to the left. if you go to the end of that hallway, you're on the south entrance. at the south entrance, you have officer gasway. so, you're looking at body camera footage from the officer because that camera is attached to the front of his vest. he's walking up the hallway essentially towards these men in the big screen with the long guns. so, that's the perspective that you're getting. >> wait, as this is happening, look at this time mark. we know the time stamp that right now, a 911 call is coming from inside of room 112. it's a -- a child, and they're saying, please send help for my teacher. she is shot but still alive. a lot of people are gone. please hurry up. come immediate. 112. it's dumbfounding and infuriating and heartbreaking

that we are how many minutes -- 37 minutes in. a 911 call is coming in. we're seeing people at the end of the hall, chief ramsey, who are still not moving up. 911 calls are coming in. we learned a long time -- more than a half hour ago, that one of the officers' wives had been shot. i'm asking you to explain this. >> i can't -- i can't explain it because there is no explanation for what they're doing right now. they're doing absolutely nothing. and so there is no explanation. this is totally inconsistent with anything even without active shooter training it wouldn't make sense to just sit there and allow this to unfold the way it's unfolding. i mean, they've got equipment. they've got everything they need. they've got the personnel. the only thing they're missing right now is courage. >> shimon, what i'm looking at -- look at all the different uniforms. i mean just looking at this for the first time for many people who were watching this unfold,

we have been we have been told for several weeks now, chief arredondo. do you see him anywhere? this is not just school resource officers anymore. are border patrol here? uvalde police? >> you see a sheriff's department there kneeling with one of the ballistic shields. i think there may be another sheriff, or border patrol may be there behind him. at this point, those s.w.a.t. team members, lack of a better word, they start arriving here. and these are the guys that arredondo, pete arredondo says he called for because they needed these heavily amrmed border patrol agents to come in and try to end this. these guys had the equipment. the officer there's in the beginning had the equipment to do this. so it never made any sense. and the more you look at this video, and the more you get

these explanations from them, it doesn't make any sense why he had to wait for these officers. courage, you know, you talk to the families. they're going to say a bunch of cowards. a bunch of cowards who stayed in the hallway and were more concerned about their own lives than the children that were inside that classroom. you were not -- we are 40 minutes into this. not one of them, one of them makes any kind of move to get closer to the classroom. they're not being aggressive. and everyone is just standing around like wondering what to do. and border patrol, we don't have the whole story on border patrol. but they're trained in how to deal with a lot of these situations. so what are they doing? why aren't they being more aggressive here? everyone points to chief arredondo, fine. but there is much more to this entire story than we have been told. >> it's true. another quick break right now. we'll be right back with this tape still rolling. the gunman has still not been confronted.

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77 minutes in uvalde. during that break, multiple law enforcement agencies were seen inside. we also saw gas canisters being brought in. i want to keep focusing on the tape that is rolling. we have not paused it at all. but let me just pause for a second and say this. this is not easy to watch. we don't pretend that this is easy to watch. think back to how we began this program and why we're doing this. we want people to understand from those three reasons. we want the families to be able to get the answers. we want to be able to have those questions and the officers, to know exactly what happened. transparency and accountability. we have a law enforcement expert panel here. and shimon, who has been on the ground for all this time. we want to be able to prevent this. this sort of response from ever happening again. because sadly we are in a world where gun violence seems to be as prevalent as american pie, as apple pie, okay.

so here we are, trying to figure out ways to alert the public, to help us understand, to prevent what we're seeing. let's prevent it happening again. remember that. this is not the gratuitous viewing of this tragedy. i don't want this to happen again. my panel here, i want to bring you all back in on this conversation. because what we're seeing now, this is painful to watch. but i don't -- i can't look away, because i don't ever want to report this again. i don't ever want to know this happens again. but we're talking about gas canisters. why are gas canisters coming in now? what is the deal with that? what do we know about why they would obviously go that route? is that just a last-ditch effort? what is that about? >> you know, cs-gas is what we're talking about. it can be used in situations to debilitate somebody who is a barricaded subject to kind of distract them and render them incapable of returning fire. >> is it deadly?

>> it's not deadly it can induce pretty serious reactions in people. i am not sure how it would work on a classroom full of fourth graders. but you can only imagine that they were considering i guess some sort of a plan in which they would enter and use cs glass. i don't think it was ever deployed so it ended up being time-wasting. why would you deploy cs gas in this kind of situation. this is an active shooter. >> that's right. >> you have children in a class. i spoke to some of those kids, who had just been fired on 100 rounds of ar-15 style rifle rounds. >> and i want to pause shimon. we're going hear in a couple of moments, a couple of seconds really that gunfire yet again. i want to prepare the audience. it's very difficult to hear. this is an assault rifle i mean, the propensity to get so many rounds off in a short amount of

time, let's listen in. [ gunshots ] >> everybody hold it down. we're going in.

>> what's happening there? what am i seeing? is that still a shield there? >> it is shield. so you heard the shot that appears to have grabbed their attention. you have about half a dozen or so officers go down the hall. and they notably leave one of the shields behind. so the shield is the -- we had heard again and again and again that one of the reasons for the delay initially was a request of ballistic shields, and they were waiting for those arrive. >> he is wearing a gas mask there. i don't understand what the purpose of that. >> i saw a couple of them put gas masks on. they just weren't organized. they don't know what they want do. they go down the hall. and as andy said, they leave one of the shields behind, which supposedly is what they were waiting on is all this equipment. but they still aren't making entry. >> that's right. >> and they just heard additional shots fired. they still are not making entry. >> and mind you, there have been