we are really, really happy to have you this morning. by the way, look at that. we're going to tell you about what's on that wall right there. >> wow. >> i'm happy to not be in buffalo this morning. >> got some. an historic lake-effect snowstorm hitting western new york. it could bury buffalo in more than five feet of snow. we are on the ground for you. >> also, in washington speaker of the house nancy pelosi passing the torch. she is step beping down after a legendary run as speaker. we'll talk about her party, her legacy and what the party looks like going forward. >> and thanks but no thanks,

twitter employees leaving farewells en masse. >> and the historic lake-effect bli blizzard bearing down on western new york, including buffalo. yeah, that's the sound of thunder, snow and lightning that pounded the city overnight. new york's governor has declared a state of emergency in 11 upstate counties. in all, around 6 million people will be impacted by this major storm. and paolo sandoval is there. what is it like there? >> reporter: it actually let up for just a second, which is why authorities and those crews on the ground are trying to make

sure the roads are clear so if folks have to get to work this morning, they can. the ban on the roads has been put in place. so far it has only been slightly above a foot and there is an expectation that we are likely going to be getting several more feet, potentially challenging the record set back in december of 2001 when we saw a little bit over four and a half feet in just three days. that's what has officials concerned and it is also why officials are basically just asking unless you have to go out on to the streets here in the buffalo area that you simply stay home. there is certainly a concern we're going to continue to see that snow. that's why the snow plows are out, people are using those snow blowers to make sure anybody who does have to get out and about is able to do so. but again, stay home because the worst is potentially still ahead. back to you, don.

>> so you're in a band and it's eased up a bit but it's going to come down more. thank you very much. appreciate it. >> well, this morning, confusion, chaos at twitter as it appears a mass exodus is under way right now. many employees are choosing to leave the company, rejecting the new owner, elon musk's ultimatum that people have to work extremely hard or leave. there's a lot of intrigue about what's going on but the reality is these are the lives and livelihoods of thousands of people. >> reporter: yeah, poppy, good morning. people who spend a lot of years at this company tell me i am heart broken just watching what is going on. will elon musk keep this company going? will he able to keep the talent that he needs in the company to keep it running or will he be able to bring in new engineers

who will essentially start working on day one, even if they don't understand twitter. there are so many questions. it is going to be difficult for elon musk, but it is not im impossible. we do know there are many employees who have to stay. the question is how many are left? those numbers are still unclear. there are people who told me, look, i spent seven years at twitter and i'm watching on the sidelines heartbroken and really disappointed and another employee telling me he's in mourning. it's a difficult process for these employees as they try to navigate the unknown with elon musk. >> and no one can go to the office? we're told they're closed, locked up. is that just in san francisco, is that around the world? what about those who opted to stay? >> that is all of the twitter

offices. there was an e-mail that went out to all employees, it was obtained by cnn, where it described closing the offices for today. it will be back open on monday. my colleague, oliver darcy, spoke to twitter employees who said there were many of them posting good-bye messages on the company's channel. it's unclear how many people have left but those choosing to stay or maybe have to stay will return to the offices on monday to probably a very different office here in san francisco and across the country. poppy? >> thank you for your reporting from san francisco, camila bernal. >> after an historic run, nancy pelosi is stepping down from her leadership role. >> i will not seek reelection to democratic leadership in the next congress. for me the hour has come for a in your generation to lead the democratic caucus that i so deeply respect.

>> almost the entire democratic caucus was in the room for those comments. there was a huge standing ovation after pelosi announced she's going to continue to serve in congress but is no longer be in leadership. seeing that announcement makes many in washington, even republicans who note she has a grasp on her caucus, notes that she has a grasp on her caucus like no others. >> for our daughter and our granddaughter, today we have broken the marble ceiling. the american people have lost confidence in the president's policy. we will give his proposal a fair hearing and we will establish the ground truth of what is happening in iraq. >> but we have to pass the bill so that you can find out what is

in away from the fog of the controversy. >> we believe this act that was passed tonight was an all-american act. honoring our founders vows to the future and honoring our commitment to the future by making it a healthier one and a fiscally sound one. >> mr. president, please don't characterize the strength i bring to this group. >> i pray for the president all the time. we have to pray for his health. this was a very serious meltdown on the part of the president. [ cheers and applause ] >> i want to punch him out. for waiting for this trespassing

on the capitol ground and i'm going to punch him out and i'm going to be happy. >> let's talk about what's next. in terms of what's next for democrats, cnn's chris wallace asks democratic congresswoman ocasio cortez. >> i do believe we need to have not just generational shifts but potentially substantive shifts as well. i think and i hope that what we've seen, whether people think it's too left or too right or up or down or whatever it may be that we shift in a direction where the leadership of the democratic party is less reliant on large and corporate donors and sponsorship because that does have a shaping effect of

our legislative priorities. >> just to be clear, that interview was conducted before the house speaker made her announcement yesterday. now, this morning, congresswoman katherine clark announced her bid for the house minority whip, the number two position in the democratic caucus, a day after nancy pelosi and her two top lieutenants said they would step down. lots to discuss this morning. democratic congresswoman debbie dingle. congresswoman, thank you so much. i really appreciate you joining us. listen, a lot himself been talked about, what led to this decision especially considering what happened with nancy pelosi's husband. and she spoke with anderson

cooper just two weeks ago right after that happened. >> have you made a decision in your mind, whatever that decision might be. >> i have to say my decision will be affected by what happened in the last week or two. >> will your decision be affected by the attack in any way? >> mm-hmm. >> it will? >> yes. >> good morning, don. i think there were many factors that went into this decision. i've known nancy pelosi a very long time. we were both women of the house. i was married to the longest serving -- i've been on both sides of nancy pelosi and i also -- and it's much better being on the winning side of nancy than being on the other side, let me tell you. but i also know in the very human moments of nancy pelosi,

she's tough, she's strong, she's determined, she takes no prisoners, she's courageous but she's also empathetic and compassionate. and i can remember when john was dying, she called a few days before to make sure i was okay. when i was feeling overwhelmed she said toughen up, this is a time you got to make decisions. >> wow. >> but she cares. you'll see the pictures of her with -- i mean, and she did it with a loving way but that's what she knows how to do. and, by the way, she knows how to disen tolisten to everybody e able to bring it home and land it. but she never stopped being a mother, a friend, a spouse. this is a woman who had multiple balls in the air and embraced every role she had and did them well. >> i just have one more question for you. president biden said that she's the most consequential speaker

in history. do you agree with that? >> first of all, she's the first woman to ever be speaker and she will go down as one of the most historical figures in this country. some historians may not degree but when you lock aok at what s has gotten accomplish and working through wars and getting the affordable care act. that's a bill i've watched people try it get done since passing social security. she actually delivered and got it done after medicare was passed in '65. you can go through what she's done with joe biden and she helped change the face of the congress. as she said yesterday, there were beaarely any democratic won in the congress.

she's made a difference in many ways. >> you took office after your late husband retired after 60 years of service. so hearing you say that in that moment as you were losing him must have been incredibly meaningful. you called her a giant of history who opened the doors wider for all of us. for a lot of women, she didn't come to congress until she was 47. she had five kids. and a reminder to all of us who might be trying to do it all at once with kids, there are chapters. she had this extraordinary chapter after raising her kids. >> she did. i want to tell you something else. as women, i worked for general motors for three decades. when i interviewed for the job they said to me why would a woman want to work here and we always feel we have to be better than anybody else. nancy has taught us, you and you know what women bring and she's the leader of it, you can juggle multiple balls in the air.

you don't have to make a choice. you know, we all think we have to be perfect. she did. she probably was perfect in many ways but she taught us that we could embrace all of who we were. i mean, anyone that knows nancy knows she never, ever wasn't a grandmother or a mother or any -- she never ran away. she embraced that. >> we have a photo of her two times when she was standing there with the gavel with all of these kids. do we have that, guys? her grandchildren and others and others and others and others. >> and i can remember when i was -- i mean, tried to embrace and learn and follow her and i'm pretty tough with the younger women but you didn't even -- if you were going to be a mother, i mean, some of you guys -- don, you never had to deal with this. >> a mom? okay. >> you got judged, oh, she might have a baby.

i can remember when i had a family member that was president of a bank and said to me, you know, deb, i'd really like to hire more women but they get pregnant. nancy brought us through that period and has really opened the doors wider for women everywhere, and we cannot forget that. >> congresswoman, while we have you here, we're talking about the historic role in pelosi and that announcement yesterday. we also got news out of washington overnight, which is the biden administration has decided to grant immunity to the saudi crown prince and they're saying that he has immunity from it and the case was related to the murder of the journalist jamal kashoggi. can you think of a good reason that the saudi crown prince should have immunity in this case in. >> i'm going to be very blunt. i was stunned when i read it this morning and i already was

texting my staff very early about trying to understand what the issues were. i think it's very complicated, but i am very disturbed by some of the things we say. so i want to before i go off on one of my whatever, i really do want to understand the issues and have asked to get the details of what this finding is and why they're doing it. >> i know this is important to you. you talked about his murder a lot. you once assad human rights and freedom of expression must always be a priority for the united states of america. the state department told our colleague this was purely a legal decision but don't you think the state department and white house could have intervened on policy ground to prevent this exception for someone they believe is responsible for so grizzly of a murder for someone who was just writing about the truth and living out the first amendment. >> i want to understand what the

legal grounds are. i have had a student that was headed for the university of michigan that was arrested at the airport several years ago that was beheaded pfor participated in. i have another man from michigan right now that has been detained. then we can talk about the war in yemen and what is happening there. i'm very disturbed by all of these things. i try to be thoughtful and have my facts but i can't turn my head. i need to understand what these are and these are human rights violations. i mean, we know that somebody was murdered. so i'm obviously not comfortable this morning and i want to understand why they did what they did. >> you say you want to understand it. so far do you know of any legal grounds where this makes sense to you? >> i haven't read it so i'm one that has learned at this point in my life let's find out what the facts are.

i know a lot of people don't believe in facts these days -- >> we definitely do. we appreciate that. >> you are reading my mind. it's the right thing to do. >> congresswoman, you are welcome to come back if you want to talk about that more. we always enjoy having you. >> i enjoy seeing all three of you. >> one day i might be a mom, you never know. >> i meant parents! >> if you looking to buy a ticket to taylor swift's next tour, you're out of luck. we'll talk about why ticketmaster had to cancel today's public ticket sale next. intelligent technology.

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♪ voltaren. the joy of movement. ♪ ♪ ♪ this morning there is even more bad blood between taylor swift fans and ticketmaster. they have now cancelled public sales for swift's tour saying there, extraordinarily high demands on ticketing systems and insufficient ticket inventory to meet that demand. the abrupt change comes after

the ticket web site crashing or freezing, meaning they were unable to purchase tickets for the presale despite having a code. >> the feud between artist bands and ticket masters is not new, it's been going on for decade. pearl jam took on ticketmaster, testifying before congress. >> this is not a tv studio, josh. turn these lights out. it's a [ bleep ] rock concert. ready? stand up! >> all the members of pearl jam remember what it's like to be young and not have a lot of money, though given our popularity we could continue to sell out converts at our ticket prices. we do not want to put the price

of our tickets out of the reach of our fans. ticketmaster has left most bands without any meaningful alternative to distributing tickets and it gives ticketmaster the power to exercise excessive control. the result is the fans effectively pay higher prices for their tickets. >> that was '94. that complaint was quietly dismissed. this summer bruce springsteen's fans were in an uproar after some tickets jumped to $5,000. and after hearing fan complaints about ticket master, this artist tried to purchase tickets to his own concert and he was unsuccessful. >> wow, that's a lot of people

at this table. >> do you feel outnumbered by women? >> he's got girl power here. >> it's okay, we'll be nice. >> i'm trying to keep the conversation going here, staying on topic. i think it's about time. >> it's a presale fail that really got a lot of attention here. these were verified taylor swift fans who thought they were going in to get their presale ticket and were left in long lines. this happened to you? they had all kinds of emails. it was a complete and utter mess and now you've got these calls like this company is too big, there's not any competition and they totally screwed up here. the company says this is because of taylor swift, demand for her. >> they're blaming her? >> they're saying there was such demand for this event. one of the investors said that you could have filled 900 stadiums with the demand. >> but this is my question.

they knew this. it's not like taylor swift became popular yesterday. and this is such a tour because it's the arrows tour, it's all the albums because they are so different if you're a taylor fan like me and so people are like we have to go. it's not like they didn't know there was going to be this huge demand. >> moms across america are the biggest failure. the kids are like did you get tickets? i'm not taking them to met life stadium for $5,000 a piece. the bots got in here, too. they're not supposed to be there. they got in there and then the algorithms that buy up seats and sell them to third parties, that's the game. >> we spoke with stub hub yesterday and they said it was not supposed to happen the way they did.

i spoke to someone from the secondary market and he said it is shocking to see the type of failure we saw. on the one hand it was the taylor swift effect. there was so much demand and ticketmaster said they've never sold that many tickets in one day but ticketmaster is not new to this. how did they not have the systems in place? how were they not innovative enough, which is part of the reason why critics are saying you're too big. >> and they're not blaming taylor swift, they're blaming the demand created by taylor swift. >> well, it's because she hasn't toured since 2018 but we did have a pandemic. >> has she weighed in on this? >> no. i find that really interesting. >> when she says something, it will be priceless. >> i can't relate because i haven't been to a concert in so long. >> aren't we going to a concert next week? >> we're going to billy joel.

all of us are going to billy joel. >> that's a great show by the way. >> i've gone, that's why we're going again. diana ross, billy joel, i'm old. if whitney were and or michael jackson, i would be going. >> lawmakers, though, it's not just everyone complaining on twitter, lawmakers are also saying we've been highlighting this problem for a long time. >> and they have. i think that's a great point. i spoke to diana moss, the president of the american anti-trust institute. she said there are a few things that need to happen here. one, there needs to be an anti-trust opened at the d.o.j. and, two, legislatively there are things in terms of policy that could be done in terms of rules of the road, ticketing transparency, in terms of dealing with the bot problem, just addressing the resale market. i think, look, there is a lot of pent-up demand for concerts

because of the pandemic. does ticket master do anything to address this? i think beyonce is supposed to be going to concert. and you know the swifties were the bee hive. >> we do have one attorney general -- >> can i get a word in now? the guys are laughing. i'm only kidding. i'm only kidding! i don't know any taylor swift songs. >> we're not going to commercial. >> we are not going to commercial until you name a taylor swift show. >> you're never, ever, ever, getting back together. ♪ >> can you name a beyonce song? >> are you kidding? >> ♪ if you like it, put a ring on

it ♪ >> they're playing us out with the music like an award thing. >> it appears georgia democrats are banking on it. ♪ you never, ever, ever get back to the ♪ >> oh my gosh! nage payroll, benefits, and hr todayay, so you c can have more succes tomorrow. ♪ one thingng leads to anothe, yeah, yeah ♪ i'm a vegas hotel. i know what you're thinking. it's cool, i don't want anything long term either. just a few nights of fun. i'm looking r someone who will let loose, dress up a little, see a show, order the steak, anthe lobster. some people say i'm excessive, but who cares. i just want to enjoy some late nights. and some very late checkouts. think you can keep up?

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so can you believe it, just two weeks to go until the georgia senate runoff? raphael warnock' cams campaign running a new ad. watch this. >> we must all work very hard for a gentleman and a great person named herschel walker, a fabulous human being who loves our country and will be a great united states senator. herschel walker, get out and vote for herschel.

he deserves it. he was an incredible athlete. he'll be an even better senator. get out and vote for herschel walker. >> joining us now, cnn anchor and the host of "look who's talking to chris wallace," i hope his name is chris wallace. listen, when you see that ad, this is isnexactly what i think many in the republican party and democrats believe that the former president is an albatross at this point around at least herschel walker and maybe the party. >> well, they sure do. in no way is it an attack on trump or herschel walker, it is just playing trump's endorsement of walker and clearly the warnock feels this is a liability for walker, not a plus. the republicans had pleaded with the former president not to announce before the december 6

runoff because they didn't want this to be in any way a referendum on trump. the president of course ignored that. and remember, georgia is a state where the governor, brian kemp, was just elected after beating a trump election denier and clearly the democrats think that donald trump is a liability in georgia, not a plus. >> so you always get these not just remarkable interviews, but these interviews where you are get people to say something we've never heard before. you did it this week with quentin tarantino. talk to us about that and what we're going to see. talk to us about what we're going to show about working with disgraced hollywood producer harvey weinstein. let's watch it and talk about it on the other side. >> you made most of your movies

with harvey weinstein. >> yeah. >> you heard stories about him over the years. up said that. why didn't you do more to try to stop him and protect the women? >> okay, i never heard the stories that later came out at all. i heard the same stories everybody had heard. frankly, to tell you the truth, i chalked it up to a madman era version of the boss chasing the secretary around the desk. i'm not saying that's okay. there was never any talk of rape or anything like that. the reason i didn't was because that's a real hard conversation to have because i -- i felt it was pathetic. i felt what he was doing was pathetic and i didn't want to deal with his patheticness. >> you say you didn't know how severe it was but did you think it was casting couch type stuff of who willy wood lore?

>> i didn't think it was you do this for me or you're not going to get this movie. i never heard any actresses say anything like that. it was just don't get in the back of the limo with him. again, it was easy -- it was easy to compartmentalize it to some degree. anyway, i feel bad about it. look, i feel bad about it now but what i feel bad about is i feel bad i did not have a man-to-man talk with him about it. >> chris, that last part is everything. that's what i was waiting for, what i think everyone hoped he say is it sounds like there is some contrition. do you feel like he would have stopped this and spoken up and had the harder conversations? >> let me say what struck me in that section because, you know, the smarter thing to do would have been just to say condemn

harvey weinstein and stop talking but i think he was j genuinely regretful and remorseful. he didn't hear the stories of rape and sexual assault, he heard basically he was a lech. i think he was contrite that he didn't do more to have a man-to-man conversation and say you haven't do that. having said that, from what we've heard from the harvey weinstein story, there's no indication that conversation with quentin tarantino would have stopped harvey weinstein. >> the larger point is that people knew something was happening. a lot of the people came out after and said i had no idea and then you've heard people more candidly say we'd heard these stories and where there's smoke, there's fire. i don't know. the whole thing is gross. >> well, look, you're exactly

right. you know, the clintons, you can talk about an awful lot of powerful people who did business with harvey weinstein over the years and, well, i heard stories and they leave it there. but in the meantime a lot of women were being abused. >> absolutely. chris wallace, your show is fantastic. these interviews are really eye opening and very well done. you can watch "who's talking to chris wallace" sunday nights here on cnn, 7 p.m. eastern you can see that full quentin tarantino interview. >> and coming up, s sarah sidne sat down with michelle obama. >> what would you tell your 25-year-old self now that you've lived a lilife?

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in a new cnn special,

ss ss sara seidener. >> what would you tell your 25-year-old self now that you've lived a life? >> i would say life is even more beautiful ahead than you realize and i would say to my 25-year-old self you knew in high school who you were and you let go of some of that for lots of reasons, people, situation, college, people around you. you knew who you were. and once you learned to be the girl you were in high school is when you grew into the full woman you could be. >> boom. >> mrs. obama? >> that part. i would simply tell myself you were good enough, you were

valued, you're worthy, your story matters, your voice matters, you will do the great things that you can do. >> i would say define failure as not trying because actually going for things and falling flat on your face is fine, it's a learning experience, it makes you stronger but if you don't try and if you don't actually follow your dreams or even admit what they are and go for it, it's something that will stay with you. >> wow. sarah seidner joins us now, she is the most of "mission," which premieres on sunday. >> on that stage, i told them right off the bat, listen, i'm just going to let you know, i am intimidated. i feel incredibly intimidated because of the accomplishments that they have made in their lives but also the people that they are.

they got really real. they did not let anything stop them from saying the things you were not expecting them to say. i had a couple of moments of shock. >> you know it takes a great journalist reporter like you to ask the questions that elicit those answers. you asked them what would you tell you? >> what would you ask your 25-year-old self? there were like a hundred million girls, school age girls that are not in schools. they are trying to elicit an answer to them, what do you see yourself at 25? so i reversed it and said what would you tell yourself? and when she said you knew who you were when you were a young woman, when you were in high school. if you sit down and think about that, that could be man, woman, whoever you are, you actually knew who you were inside.

you might not have known who you were or what you were going to accomplish but you knew who you were. that has stuck with me since that moment. this is all to try and help get girls the education that they deserve and in many, many places it is not education that's focused on, it's your life. at 9 years old, some of these girls i spoke with said they were looked at as a wife first and this is their attempt to try and give them a chance to try and do other things. >> wow. they're lucky to have you on that stage with them, by the way. >> sarah's a workhorse mama. >> coming up, wait for this, we're going to talk to kristy about the remarkable work she's been doing for a decade. there she is chatting with our

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data driven enterprise accelerator. the film series giving birth in america gives an eye-opening look into maternal health care in the united states where, listen to this, more women die here from complications of pregnancy and childbirth than in any other high resource country in the world. the latest film in this series shines a light on arkansas, the state with the highest maternal mortality rate in the country. it focuses on the lack of adequate care so many mothers face in america, both before and after childbirth. watch. >> i feel like i returned to work a lot earlier, but i needed the money. >> she's yawning a little bit. >> having a baby in nicu is like going through the different stages of grief.

>> when women have concerns about their bodies or concerns about things that are going on with them they need to be heard. >> i guess there's going to be a certain point where i'm going to have to go back on my medication. >> people will come by, oh, let me see the baby, but nobody says, let me come see the mom. >> i just want to lay down. >> you just feel so many different emotions. >> my job does not offer maternity leave at all. >> you're still adjusting to being a mom. >> joining us now is the skrut tes executive producer of the film christy turlington burns. thank you for the work you do for shining the light. >> good morning. thank you all. >> why did you want to go there and share those stories specifically? >> well, currently arkansas has the ranking of the worst place to give birth in this country, of all 50 states, and so it felt like the right time to shine a light on what those challenges and also solutions are in the state of arkansas. >> do you talk about the

solutions? >> we do. >> what do they need to do better? what do we need to do better >> there are a few policy recommendations we have made diving deeper into the situation in arkansas and nationally. there is a big effort to extend pregnancy-related medicaid coverage for a full year postpartum because half of maternal deaths take place postpartum and also to sort of build and strengthen the work care force for health providers that are people of color, people of color who are caring for communities of color and more marginalized populations in those states. and then as well, i mean, paid leave. it's touched on on the film. most of the mothers that we followed in the making of this film did not have paid leave or very limited paid leave and it just sort of sets you up for a whole succession of problems that could arise without that kind of support, that mental health spoupport, financial support. women have having to make choices between caring for their

infants in the nick uu and goino work. 26 other states across the country have extended medicaid coverage. arkansas should get on board. >> and serena williams also weighed in on just -- when you talk about the women and their circumstances and women, you know -- the woman there, i was so struck, she has no maternity leave, none whatsoever. serena williams talked about her own near death experience saying that black women are three times more likely to die touring and after childbirth than white counterparts. she said being heard and appropriately treated was the difference between life and death for me. she says she knows those statistics would be different if they listened to every black woman's experience and their pain and registered it as they do with everyone else. >> respectful care is everything we advocate for. serena williams' story did more on this topic than any other story. here you have an empowered -- like the strongest woman, let

alone woman of color, that we all snow and recognize and she knows her body, she knew what she needed, she was asking for that care and if she had been anybody else likely would not have had the attention or the -- you know, the support she needed in that moment which saved her life. >> i'm from alabama, you shot this in arkansas. these states where they are restricting abortion almost completely and a lot of them in the south, they are often the ones that rank so low on the maternal care. it's that dichotomy of women don't have access to abortion, but also if they are having the baby they don't have access to really good maternity care especially if you live in a rural area in some of these places. >> that's a big factor, people live far away from care if they have access to care at all. these post dobbs decisions around reproductive care and right is going to impact women so significantly, we haven't even begun to see yet. there is a projection of about

30% increase in maternal death amongst black women with the restrictions that have been put upon people. >> that's why this conversation around dobbs -- because it gets so confined to just abortion. it's not. it's about reproductive rights for women and just women's care, personal care. it's much bigger than just abortion, christy. >> it's about family health ultimately. like we need to keep mothers and birthing people healthy and safe before, during and postpartum. that's the best way to ensure a healthy family, healthy society, a healthy country. so, yes, absolutely, it's bond this conversation around abortion. >> it's so good to see you. how is ed? >> he's good. he's good. >> tell him we said hello and would love to have him on the show as well. both of you come back. >> thank you for doing this work. after what you went through in your own childbirth experience to say i'm going to help change the world because of this, thank you. >> thank you. >> christy turlington burns, good to see. >> you thank you. thanks, everybody, for joining us. good to see you as well.

hope you had a great week and we're hoping you will have a great weekend. guess what starts right now. >> the weekend. >> the weekend starts but it's "cnn newsroom," poppy. >> "cnn newsroom." >> you should know that. >> hi jim, hi erica.