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hello, i'm abby philip in washington. thank you for being here today. the holiday travel nightmare is inflicting more misery across the country. more than 2900 flights in or out of the u.s. have been canceled today already. and just one airline is responsible for 90% of them and that is southwest. passengers stuck in one city, their baggage somewhere else. >> i am traveling with my son trying to go to a family wedding in miami. the next flight offered was in january, and they couldn't even get us home, back to pittsburgh. >> financially this is going to take a toll. how much could you guys potentially miss out on if you don't get on your flight to colorado? >> probably 30 plus thousand dollars for a group of ten. >> we come here. they tell us our luggage is here

but they can't give it to us. i said we have medication, we need it. we can't pull it. we don't have the manpower. to add to all of that long ticket lines, hours and hours on hold with the airline company and the growing reality that many who didn't make it home in time for christmas might not even make it home for new year's either. president biden moments ago tweeting this, thousands of flights nationwide have been canceled around the holidays and our administration is working to ensure that airlines are held accountable. biden also tweeted if you've been affected by the cancellations, go to the u.s. department of transportation's dashboard to see if you are entitled to compensation. we have our reporters on the ground, gabe cohen and adrienne broaddus are at two of southwest's operating bases, baltimore washington international airport and chicago midway. gabe, first to you, gosh, these passengers are really dealing with a lot of problems here.

how bad is the situation in baltimore. >> reporter: it's bad and keeps getting worse, abby. you can see how many cancellations we're talking about. 63% of southwest's flights. that's how many they've canceled just today. most of it was done last night. we're talking about 2500 flights and the bad news is they've already went ahead and canceled nearly that same number for tomorrow. the airline telling me it could be days of this where they're only able to fly roughly a third of their flights and take a look here. this is the reality for thousands of passengers, these long, brutal lines where they are just waiting to get rebooked for those who are calling the airline, some are sitting on hold for hours just trying to get some answers, but the reality is many won't be able to be rebooked for days. now, the airline, southwest, has blamed largely winter weather for the issue saying that after that major storm last week

flight crews ended up stranded in the wrong city all over the country, but the reality is southwest is the only major u.s. airline dealing with these mass cancellations and the head of the pilots union for southwest says this is not about winter weather. this is about outdated processes and outdated i.t. at southwest. and in a note, in a memo from the ceo of southwest sent out on christmas obtained by cnn, he actually acknowledged that they're dealing with some of these issues and the need to modernize so now the department of transportation is getting involved in this trying to look at whether or not southwest really needed to make all these cancellations, but, look, in the short term that is not going to make things any easier for thousands of these passengers who have been stranded. some are trying to get home. some are still trying to see their loved ones for the holiday and get what days they can with their family members but the reality is they're stuck trying to get rebooked without answers,

abby. >> and so many of them could potentially be waiting days more just to get a flight home, gabe. thank you. adrienne, over to you. the frustration is understandably unbearable for some of these individuals, especially when it comes to lost luggage which is not just about stuff for some people, it's medications, also things they need essentially, what are you hearing? >> we've heard from a variety of travelers and all of them, abby, are packing patience. i want to paint the picture of what's happening here at chicago midway. two lines here. you're looking at the longest of the two lines here in baggage claim, all of the folks on the left side of me are waiting to file a claim so they can retrieve their bags. the folks who are on the right side of me, their final destination was here at midway so they're hoping their bags arrive safely and hoping their bags are on the other side of this perimeter including, my

friend, who i met moments ago, miss laura. she's jazzy in her bright orange and she's been waiting for how long, sweetheart? >> two hours. >> two hours. >> yes. >> what has your experience been like and where were you traveling from? >> i was traveling from las vegas coming home. i've been stranded ever since wednesday. i got on a flight saturday and got here sunday. i was looking for my luggage and i couldn't find it. it's on a flight that i got on a flight. they didn't have a captain nor an airline stuart guess. we stayed on that night for two hours in las vegas. then they told us that we had to get off the flight and leave our luggage, so i don't know where my luggage at. >> you're hoping it's here. >> i'm hoping that it's here. >> and then if it's not, what's next for you and your family?

>> well, i don't know. i'm just hoping and praying and i know the lord will make a way -- he made a way for me to get here safe and sound. so i'm going to just wait it out. they're going to let me in here to see if my luggage is here and if not, i'll just have to forget about it. >> so that's miss laura you're hearing from. thanks for your time. she has an upbeat positive attitude. we've seen that throughout the morning, but we also heard from another passenger who was moved to tears because she was not able to get her bags which had her medication inside. listen in. >> our flight was canceled. when we got off the plane and looked around. we waited 2 1/2 hours. they told us, assured us our luggage would be in albany. my husband and i are both on medication. she went to albany and told her there is no luggage there and that was 6:00 last night.

>> reporter: and so that was that traveler catherine grimm, you heard from. she and her husband left a few hours ago. they are now driving and we were just talking to other passengers moments ago, abby, trying to find a rental car but saying there are no cars available and the ones that are available are expensive. that passenger told us it will cost her and her husband $1600 to rent a vehicle and drive from chicago to new york. abby. >> really unbelievable stories from these individuals. gabe cohen and adrienne broaddus, thank you very much. president biden said he will ensure airlines are held accountable. the transportation department is also saying it's going to investigate the massive number of southwest cancellations and how that airline has managed all of this chaos. passengers are not the only ones who are angry. the union representing southwest

flight attendants say that the company's treatment of its own flight crews can only be described as, quote, despicable and it blames this whole meltdown on leadership. lynn montgomery is the president of the transportation workers union, local 556. lynn, there is more than weather at play here despite the fact that southwest is telling folks that this is about the storm. other airlines aren't experiencing the same volume of cancellations and you've said that this is about management. how have they failed customers and their employees here? >> reporter: this is a deep failure of management, not to have supported its i.t. infrastructure, you know, we're a company that makes billions of dollar, yet here we are today with an infrastructure that has obviously failed so greatly that the impact is being felt nationwide and by southwest airlines customers and flight attendants and southwest airlines workers alike. >> and you've described the way

southwest has treated its flight crews as despicable. we heard the stories of passengers having to rent their own cars, maybe find places to sleep for day, give us some exams of what's happening with the flight crews and flight attendants and pilots? >> flight attendants are having to wait on hold for hours and hours. we have flight attendants sending us their screen shots of their hold types with screw scheduling that's taking anywhere from three hours to 17 hours just to get in touch with crew scheduling and this is how dedicated southwest airlines flight attendants are, they've actually been holding that long to find out where their next hotel is. what their next assignment is. it's been extremely challenging for them. they have had to sleep in the airports and had 20-hour duty days, they have not received the appropriate rest that they've needed to receive to go out there and perform their duties as aviation safety professionals and it's time that our ceo bob jordan assured us with an action

plan, not promises, not apologies, an action plan of telling us how the i.t. systems are going to get improved, when they are going to be and we expect them to get the best people in the world to correct this problem because we have been telling them about it for decades. well, i'm sorry. we've been telling them about it for years. >> as you mentioned, i mean the ceo, bob jordan in a letter that was obtained by cnn said that he promises to invest in better systems but he as you pointed out has made those kinds of promises in the past. do you believe it this time? i also wonder, i mean, is this just a decision that southwest has made about how they want to operate packing in more than they can handle and not being able to deal with issues like a big storm? >> there's definitely a propensity to put a lot of product on the shelf, right? have a lot of flight, run them full. run the operation hot.

make sure that it operates for a sunny day but then when we have this inclement weather there's no buffers in place to allow rebooking to other flights because all the flights are full, for example, it just creates a malmstrom of issues we can't recover from and there's no excuse for them to be soient indicated in its systems. >> lynn montgomery, thank you so much more being here. there is some good news coming. there is warmer weather on the way. meteorologist tom sater is here to give us the latest on that so, tom, what are we looking at across the country? when can some of these folks find relief? >> it's already starting to move in. l.a. had their second warmest christmas on record at 84 degrees. today's high, 66 so the adverse weather. in a moment i'll talk about that for the west coast. in miami they had their coldest at 50 degrees. they're at 71. denver, 62.

look at rapid city, 58. last night they had a windchill of minus 10 and their high today is 58. it staggers the imagination. look at the snow, of course, heavy out west. canada as well. don't forget about the upper midwest hit with snowfall and focusing and for good reasons on the horrific winds that accompanied the snow. denver had their snowiest november, or excuse me, buffalo had their snowiest on record, now 100 inches of snow. fastest they've ever hit that. the governor has opened up the highways in new york but we still have some travel bans in around buffalo. no longer an advisory except for watertown so the warning now downgraded to an advisory for those counties. get up above freezing, buffalo, tomorrow, high of 39. currently, 24 but you stay above freezing and that's good news, a lot of melting but with rain, saturday, sunday, starting even friday could really lead to some problems. when you have a massive warm-up like this heading eastward as quickly as those temperatures drop they're going to warm up. we could have ice jams and a lot

of the poor drainage areas that could lead to flooding not to mention pipes bursting. the warm-up, january 1, through the 5th, not only above average but much above for the east coast. now, out west, we've got an atmospheric river. look at this water vapor imagery. not one system, not two, there are several and already about 80,000 are without power in oregon because the winds have been so strong with even an icing event but now it's down towards san francisco and it will drop toward l.a. remember all the fires we've had, not just the last year but previous years could really lead to some debris flows and it's not just the snow and the rain, it's accompanied by very high winds so there will be many more, tens of thousands that will lose power out here and travel will be quite hard. you get to the front range of the rockies and areas to the west so see all of the wind warnings really bad right now. parts of washington state, oregon but the excessive rainfall from southern oregon all the way down to southern california, so this is going to

be a problem, abby, when you see the amount of rainfall here, major flash flooding will cause widespread travel problems and for the week again from new year's on, much above out west, a little rain to the south but at least melting will take place, please be careful with any refreezing and, of course, the problems that could lead to some flooding in around upstate new york. >> there's a lot to be on the lookout for from coast to coast there, tom. thank you so much for that. and he admits that he lied about the resume that he ran for congress on. but representative-elect george santos still thinks he should be able to serve in washington. so do the leaders of the republican party agree? plus, the supreme court could issue a decision today that could make the crisis at the southern border even worse. we have details on that ahead. and why more kids are making more hospital visits for mental health issues. ♪ what will you change? ♪

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all right, everyone. pump the brakes on your excitement. just when it seemed like gas prices might keep dropping gasp buddy is predicting $4 a gallon gas could be back by may. cnn's matt egan got the exclusive. matt, not the news that we wanted but gasp buddy did offer a little bit of a silver lining for consumers next year. >> reporter: there is a silver lining and that's that gas prices are expected to be significantly cheaper next year

compared to this year. gasp buddy sees pump prices coming in at $3.49 a gallon in 2023. that's down about 50 cents a gallon from this year. that is nothing to sneeze at. it translates to the average family saving almost $300 over the course of a year. unfortunately, though, gadbuddy is warning 2023 is not going to be a cakewalk. they see gas prices going back above $4 a gallon as soon as may. peaking at around $4.25 a gallon in august. that, of course, is way too high and it would come after what can only be described as an insane year for energy prices. listen to what patrick duhon told me about what we've seen this year and what's expected for next year. >> you know, curveballs coming from every direction sums up 2022. i don't think we've ever seen such amount of volatility as we

saw this year and hopefully as we continue to see kind of a new world we live in post-covid and after russia's invasion of ukraine hopefully some of the uncertainty, the instability and energy markets will cool off. >> reporter: now, the war in ukraine set off just shock waves in energy markets. we saw gas prices skyrocket above $5 a gallon for the first time ever. that crushed consumers. it raised all of these recession fears on wall street. now, thankfully as you can see on the chart gas prices have come back down to earth. $3.10 a gallon is the national average. an 18-month low which is pretty incredible given everything that's happened this year. i think that the past 12 months or so has made two important things clear, first people really care about gas prices. we see it every day when we drive by and we feel it when we fill up and also it is really hard to predict anything in this

economy. abby, you pretty much have to expect the unexpected these days. >> ain't that the truth? i'm going to go with the glass half full version of this. 50 cents less a gallon on average is a pretty good discount for the american people after a really tough year. matt egan, thank you so much for joining us with that. turning to washington now, one week from today, a new congress will get sworn in and there will be one new face who intends to take the oath who is now admitting that he lied. incoming republican congressman george santos did not graduate from college. he did not work at citigroup and he did not work for goldman sachs despite his resume saying that he did. >> did i embellish my resume, yes. i'm not a fraud.

i'm not cartoon. >> he falsely claimed his grandparents survived the holocaust. he also falsely claimed he ran a nonprofit and another falsehood that he owned 13 properties. he also admitted that the pulse nightclub shooting victims never worked for him that he claimed they had. with me is laura ba ron-lopez and norm eisen. this is really wild but what's interesting is republican leaders have been kind of silent. new york -- kevin mccarthy has said nothing. is leadership going to address it at some point? >> it's a really good question, abby. right now with lawmakers gone, they're not in washington, d.c. they've returned to their homes. they're not in session.

all likelihood is that they continue to remain silent for awhile. and really it's difficult to see kevin mccarthy trying to take any aggressive action against this incoming lawmaker because santos has said he intends to try to take his seat and be sworn in in early january and right now kevin mccarthy needs every vote he can possibly get to become speaker. right now republicans are about to take a 222 majority to democrats' 213 and mccarthy can only lose about four votes if he wants to become speaker and right now there are roughly five freedom caucus far right members who are saying them he would nd santos' vote desperately if he wants to become speaker. there are a number of democrats who are already calling for santos' expulsion which would require a two-thirds vote majority in the house. they're calling for him to undergo a house ethics

investigation or simply resign before he's sworn in but right now he's saying he's not going to do that. >> and, norm, santos' adamant he didn't do anything illegal, but there are some really significant questions about false statements, perhaps given to government entities and also the curious case of his finances. he went from being, you know, not that wealthy to loaning his own campaign about $700,000. what are the red flags you're seeing there? >> abby, number one, he's filed forms making financial claims with congress, with the federal election commission and if those claims, we don't know the answer yet but if those statements, for example, about over $700,000 that he supposedly got from this business of his that he then loaned his campaign, if those

are as inaccurate as the other things he said, he faces potential investigation for mail and wire fraud, for false campaign statements, those are investigated and prosecuted often, false transfers so a variety of federal legal restrictions as well as those house ethics rules you're not allowed to tell these kinds of fausthoods. these are serious red flags. if when i was working in the white house or when i was serving as ambassador, we'd had this pattern of lies that have already been documented by any employee, they would have been immediately marched out of the building, abby, because of the security risk and then finally, myself as the child of a holocaust survivor and a holocaust refugee, what a terrible lie that is. what an insult to the memory of the 6 million that --

>> yeah, he says it was -- that he called himself jrew-ish, not jewish. it seems like the response to this by a lot of republicans is as long as he votes the party line in washington and apologizes it's all fine. i mean, do you think this is how this could end up that someone whose background is almost completely fabricated could be a member in good standing? >> i do. i think that that's the point that the party has reached right now in terms of we've seen in cases where members have done other things like they've appeared at white nationalist conferences or they're made repeated racist statements and kevin mccarthy has decided not to hold them responsible, has actually said that he would reinstate members like that on their committees when they regain control and it appears as though that could be the same case for santos. now, you know, norm would know better than i do about whether

or not those legal -- the potential illegalities here could prevent him from doing that but right now it looks as though we're headed for george santos becoming a member of congress and being seated. >> well, we'll see how this all plays out. we'll have to leave it there. laura barron-lopez and norm eisen, thank you both. any moment the supreme court could issue a long anticipated decision that will have a massive impact on the southern border. we will discuss with the former secretary of homeland security michael chertoff. now what's going around is 12-hour cough relief. and d the giggles. the family that takes delsym t together, feels better together. every day, more dog people are deciding it's time for a fresh approach to pet food. developed with vets. made from real meat and veies. portioned for your dog. and delivered right to your door. it's smarter, healthier pet food.

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the supreme court could decide as early as today whether to lift the trump era immigration policy known as title 42. the policy used a public health rule during the coronavirus pandemic to allow authorities to quickly turn away migrants at the border. now, some of those hoping for asylum in the u.s. are lining up at the mexican border in anticipation that title 42 will be lifted. others who have already crossed the border are seeking shelter in el paso, texas. cnn's correspondent rosa flores has that part of the story. >> reporter: well, abby, the stories out here are just heartbreaking. let me show you around. i'm in el paso. what you see behind me is a church that turns into a shelter

overnight. capacity is 120, 130 so a lot of the people that you see around me end up having to sleep on the street. that's why if you look closely you'll see that there are piles of american red cross blankets and other blankets. that's what these migrants use overnight to keep warm when the temperatures drop. now, a lot of these mothers that you see around me don't want to be on camera. but their stories are so telling and heartbreaking. there's one woman who has two daughters that are two years of age and their little faces are burned and i asked her what had happened. she said that they got burned because of the cold. they were traveling on a train before crossing into the united states and it was so cold their little faces just burned. i talked to another mother who said that that was exactly the case. now, there's been an outpouring

of support from residents in el paso who stop by. they drop off water, clothing, food, some of the clothing you can see on the sides of this church and in nearby areas, they simply drop off items so that the migrants can get jackets and gloves for their children. a lot of them have just crossed the border. they are wet. they are cold and they're really just trying to find something that can fit their child to keep them warm overnight. i talked to one mom who said her 1-year-old was so cold and was crying and she couldn't do anything else other than hold her really tight and use her body heat to keep her 1-year-old child from dying. so those are the types of stories that we're hearing and these images that you're seeing here, they are duplicated on the mexican side. i've talked to advocates and

officials on the mexican side of the border who says there's about 22,000 migrants waiting there for title 42 to lift. the people that you see around me, abby, are those who got tired of waiting and decided to cross into the united states. abby. >> those stories are so heartbreaking, thank you for that, rosa flores. now let's take a closer look at the crisis along the southern border and the fight over what to do about it. will there be any reform coming from washington? joining us now is former secretary of homeland security michael chertoff. so, michael, thank you for being here. you know, the legal wrangling over title 42 could end today or any time if the supreme court decides whether to lift the policy. the department of homeland security says they're prepared for title 42 to be lifted. they're making preparations but from what you know of how difficult that will be, what is the task that's in front of them if this policy is lifted? >> well, what title 42 allowed

the government to do was simply to say to anybody that crossed the border, you have to go back to the other side of the border because of public health. once that gets repealed, then people who come across the border who have a claim for asylum have a right to have it adjudicated and sometimes as we've seen that takes a long period of time during which they will be residing probably in the united states. so what the administration is trying to do is speed up that process. delegate the authority to people in the field to make the initial determination about whether there seems to be a reasonable claim of asylum. if there isn't they can be removed right away. if there is then hopefully process them quickly but in the meantime, you've got a place for them to stay in the u.s. that is safe and that doesn't overburden local communities and i think what the administration wants to do is spread out among various parts of the united states the destinations to which people who

are awaiting a lawful determination of their claim can wait in a place that's safe. the other thing is they're messaging very clearly that this is not the time to try to come across the border giving the weather and the cold and they're also targeting the smugglers groups deliberately trying to encourage a mass migration because they make money by trafficking in people who come to the u.s. >> there is a 1.6 million person backlog in the asylum system right now and meanwhile, where i am here in washington there's really no movement to deal with the underlying policy issues behind this. when you were serving the george w. bush administration, there were efforts being made, it didn't get through congress. do you see any possibility that there will be some political will to get this done, particularly on the republican side and i wonder if you think it's even possible to secure the border without dealing with the

immigration laws that underlie it? i think, abby, you're absolutely right. if you don't address the laws across the board, you're basically fighting a battle with one hand tied behind your back. you need to have a way to encourage people to follow the law if they have a legitimate claim to process them in a way that is orderly and the administration has done that with venezuela by encouraging people to file for asylum online. you also have to recognize that there are legitimate labor needs, particularly given the worker shortages here and that can be addressed through the legal method to allow people to come in temporarily and then you also have to put the resources in the field to adjudicate asylum cases quickly and to make sure that you can patrol the border so the smugglers don't evade the law. all of these things have to be done at the same time and the sad thing is we've had a number of republicans who are simply talking about trying to impeach

secretary mayorkas which is nonsense, instead of talking about how do we fund and resource everything we need to control the border in a disciplined and sensible way. >> michael chertoff, thank you so much for joining us on this. and packed airports aren't just making people angry, they could also make a lot of people sick. why health experts are warning that another surge of viruses is right around the corner. of up to $26,000 per employee. all it takes is eieight minutes to get started. then work with professionals to assist yoyour business with its forms and submit the applicatition. go to getrefunds.com to learn more. the first time you connected your website and your store was also the first time you realized... we can do anything. cheesecake cookies? [together] the chookie! manage all your sales from o place with a partner that always puts y first. godaddy. tools and support for every small business first.

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the peanut butter box is here. ralph, that's the chewy pharmacy box with our flea and tick meds. it's not peanut butter. i know, i know. but every time the box comes, we get the peanut butter. yes, because mom takes the meds out of the box and puts them in the peanut butter. sounds like we're getting peanut butter. yes, but that is the chewy pharmacy box. ♪ the peanut butter box is here. ♪ ♪ the peanut butter box is here ♪ alright, i'm out. pet prescriptions delivered to your door. chewy. the good news is the cases of flu, rsv and covid have been slowing and declining but the bad news health experts say

encouraging trend is really not going to last. cnn's health reporter jacqueline howard is joining us now, so, jacqueline, as a mom, i can tell you that this winter has been brutal for a lot of parents so what are experts looking at? >> yeah, abby, i can tell you the general consensus among experts is that it's highly likely we'll see another surge in january following the holidays and what they're looking at specifically are three different factors, number one they're looking at holiday travel and as we've seen, many people have been at crowded airports while we've seen flight cancellations and flight delays, so that provides the perfect opportunity for respiratory viruses to spread. number two, they're also considering how we're gathering more for the holidays. we have new year's parties coming up this weekend. that's another opportunity for viruss to spread. and then number three, abby, we also know that many people are not masking, some people still haven't gotten their flu shots. some people are still not up to date on their covid

vaccinations, so that also provides opportunity for the virus to spread. so those are three factors that experts are really looking at and they do predict just like we saw last month following thanksgiving, we saw a surge in flu and covid. they predict something similar could happen as we enter the new year so that's why they're on high alert and we'll be watching this very closely heading into jan. >> all right, jacqueline howard, thank you. and it happened again. dol dolphins quarterback tua tagovailoa under nfl concussion protocol for a second time this season, and only after he played the entire game. we'll have more on that next. we're proud to serve people everywhere, in investing for the retirememet they envision. from the plains to the coasts, we help americans invest for their future. and help communities thrive.

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miami dolphins quarterback, tua tagovailoa, is back in the nfl's concussion protocol yet again. the dolphin's say his symptoms started after sunday's match-up against the packers, but he took this hit in the first half, still he played the entire game. here is his coach. >> i care very deeply about each and every player. i take that serious, so i just want him to get healthy and have piece of mind in that regard, and that's first and foremost. and then whatever those circumstances are after, you deal with after, but it's about the human being and making sure he's squared away. >> now, tua first went on

concussion protocol back in september after he was carted off of the field and hospitalized. that happened just four days after he showed concussion symptoms during a different game. he still played the whole time. cnn's sports analyst is joining us now. christine, you heard what the dolphin's coach had to say, and what has been the reaction around the league to the repeated hits, and three potential concussions in four months or so? >> that's correct, abby. the league reaction has actually been good in the sense that former players in particular are saying take him off the field and don't let him play another game this season or another play this season. there's great concern. this is a very troublesome story, as you have just said, this is the third incident and the second time he has been in concussion protocol.

you know, abby, he's a 24-year-old player and he has his entire life ahead of him. what the coach said sounded great, but meanwhile that same coach, the head coach of the dolphins said he did not notice anything during the game. everybody watching on christmas day, and of course you could see the highlights or whatever we would call this, the lowlights of this particular moment when his head hits, how in the world can that coaching staff, an army of coaches, how did nobody know how hard his head hit knowing the history for tua and the fact that he has gone through this time and time again. great questions to be asked about why this man was allowed to stay on the field, and, of course, now in concussion protocol. hopefully he's done for the year >> look, players want to play as much as they can, and who is

responsible for deciding if they should? in this situation it seems like somebody is allowing him to continue to play even when it might not be safe for him. >> if the entire countries, sports fans, and everybody on twitter, abby, can see what is going on, how is it possible that nobody in the miami dolphins organization saw. the owner could call down and say i just saw that, get him out of there. the coach would be the first line there, and first line of defense so to speak. the coach would say, hey, that's it. there are doctors on the sideline and concussion protocols in place, and this has been an ongoing conversation in the nfl for a decade or more. the concussion movie brought this to light, and we know men after their playing days are over committing suicide or having a hard time with issues

with their brain after they play. it's truly appalling. >> very scary to see. thank you so much. that does it for me. i will see you back here tomorrow. there will be much more news after the break. hi, i'm michael, i've lost 70 pounds on golo.

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