hello, i am sara sidner in for mr. blackwell. we begin with the travel nightmare that won't seem to end. nearly 3,000 flights across the united states grounded again today, almost all of them, however, more than 90% of them are one airline, southwest airlines. you can see the lines for southwest passengers at ticket counters today in raleigh, denver, you name it. passengers, some of whom have spent hours or even days waiting in airports are fuming. >> i am beyond frustrated and hurt. i can't see my dad. >> my mom is in the hospital and i wanted to be there for her once she got discharged, and unfortunately because of the situation, they are saying the closest flight is the 29th.

>> are you going to make it home today? >> no, likely not. i heard somebody say over the intercom not to expect to get a flight within the next four days, and that's not what i wanted to hear. >> within the next four days? goodness. with new year's eve days away, nearly 2,500 flights have already been canceled for tomorrow. the department of transportation says it will investigate calling the cancelations unacceptable. gabe cohen is in baltimore, a key hub for southwest. gabe, what are things looking like right now? >> reporter: sarah, just look behind me. every one of these travelers is dealing with a canceled flight. they are trying to rebook right now, and many have been staying at the airport, and some are trying to get home and some are trying to reach a customer service representative on the phone. i want to bring in dan and sheila gray. you were telling me before you have been rebooked eight times

since friday, eight times? dan, what has that been like? talk me through what the last few days have been like? >> it has been kind of emotionally very challenging. we have the supervisor here to help us. we have had meal vouchers and a couple hotel rooms. >> reporter: they have been treating you good? >> this guy has. the customer service has been a little difficult here, but i can understand that. there are a lot of pressures, so you know. >> reporter: you were saying you have been without your luggage since friday? >> nothing, no toiletries, nothing. >> reporter: what has that been like for you? >> i mean, you don't have no

clothes to change spwaorbgs and you are wearing the same clothes. >> reporter: your medications? >> all of our medications are on our luggage, and that was our fault, and we should have put that on the boarding -- >> reporter: you are trying to get back to north carolina. is that right? >> yeah. >> reporter: what the is end goal? >> we are supposed to go out the 31st as of right now. >> reporter: you don't know when you are getting out? >> if worst comes to worst, i believe we are going out on the 31st, but i am hoping, i have faith that we are going to get an earlier ticket. >> reporter: thank you so much. we appreciate it. so many folks are struggling with the same thing, and the question is what do you do until the 31st? a lot of people are staying at hotels where they can, but we are meeting people sleeping on the floor of the airport here and say they have not been able to get a hotel voucher and they

cannot afford it. there are questions about why southwest is the one airline dealing with this problem. even the reality is, even their pilots union is saying they have outdated processes and it. there are many passengers that don't know how they are going to get home. >> there are a couple things people need to remember there, and that's the medication, and you heard that one passenger say, look, i should have brought my medication with me and i put it in my carry on, and those are things people need to be reminded of, too, as they travel. and specifically southwest, it can't just be the weather now. this is something else. appreciate you, gabe. the president of the southwest airlines pilots association. i want to show you what a

southwest airlines spokesperson said about the cancelations. >> with the cancelations, as a result we end up with crew not in the cities we need to be in to continue our operations and that's how we ended up where we are. >> you heard that there. can you give us a little more insight? was this a mechanical issue or a staffing issue, and it couldn't be a weather issue. what was going on here that caused this problem? >> well, thanks for having me. what the southwest spokesman said, that's their job, and that's where they failed. it pains me to hear, you know, in the lead-in to this our customers going through what they are going through. our pilots have stepped up and we are the most productive in the world trying to get all of our customers from a to b, but at the end of the day, this is a management failure. this has been going on for years. we have warned them and have seen multiple meltdowns getting

more and more severe. united airlines in denver dealt with the same storm we did, and the same basic size we are in denver and didn't have near the cancelations or delays, and so it was lack of preparation. it was poor leadership on southwest's part and they need to bear the brunt of this. >> do you know exactly some of the points that happened here? was there more flights and shorter lag times in between flights? what was it that made this tumble? you said it's a long-standing problem. is it a systems problems pretty much? >> it's a system and it's a processes and i.t. problem, and our network is built on a house of cards and the first issue or card that falls the rest of them fall. what you are seeing today is a culmination of what has been going on for years, what we as pilots have been warning them about, and our customers bear the brunt of it, and it's

unacceptable. >> just curious, how long is it going to take to unravel all this? once you have the first flight canceled it's a domino affect and you are trying to rebook and remanage, and how long do you think people will be going through this, passengers and staff? >> this is the issue that has been going on for years. it's exactly that, once the first card falls it's a domino affect and they can't recover. we never have seen one this deep or severe, but it will take days. we are not going to be fully recovered until after the weekend which does not bode well for new year's eve and new year's day travel. >> i do want to know if you have heard from pilots and from others who work for southwest as they are dealing with really frustrated -- beyond frustrated, as you heard there, passengers. you have people who are crying and people who are angry. it's the holidays where people are hoping to be a bit happier. how are they handling all this?

>> well, it's devastating and it takes a emotional and fatigued toll on our pilots. our pilots are standing in front of our passengers and we can't get ahold of leadership, and we are looking at 9 to 17-hour hold times to get ahold of scheduling to provide answers. and our pilots are type a and will do anything to get the job done, and they can't provide answers to their customers. >> partly in defense of southwest airlines and the people that work for them, it's always been an airline kind to its passengers and lots of jokes from the pilots to the flight attendants once you are on, but i do want to ask you about the bill of rights. there's a bill of rights that was put into place in 2021 and so that customers can get compensation. how would you be able to tell

customers to get compensation for what happened to them? >> we have the best employees, and they are doing everything they can yesterday and over the christmas -- you know, christmas eve, they are the ones that carried this airline for so long, and i would tell passengers that the government website tells exactly how to do that, and if that's what they feel they need to do, and unfortunately at this point and this level of meltdown and this level of chaos, it's really what they are left with. >> do you think it will go on for days, hours or a week or so? >> well, unless a fundamental change or changes are done to how southwest runs its network, and the i.t. infrastructure, and it's a leadership as well. this airline will continue to struggle as it has for the last 20 months. >> thank you for coming on and

giving us a candid look at what is happening to passengers and employees at southwest airlines. and rescuers continue to find bodies in the worst blizzard the new york area as seen in 25 years. 25 people have died from the system that dropped more than four feet of snow during the holiday weekend. the medical examiner said victims were found outside in cars poisoned by carbon monoxide or dead from cardiac arrest. local leaders expect the death toll will rise as crews conduct more welfare checks. and miguel joins us from western new york. you are surrounded by snow, and it looks like it's still snowing a bit there. what are first responders facing today? >> reporter: they are getting through the streets. the plowing -- this is downtown buffalo right now, and you can

see, if you look down that way, that is downtown buffalo. it looks like there's another wall of snow coming in, probably the last one they will see in this storm as the weather is meant to improve later this week. they are going through methodically street by street, going through cars, going through homes where people have not been heard from, trying to figure out if there are any others out there. today the death toll went up by three, and then reduced it by two, because two that died earlier on were deemed to be dead from natural causes. they are continuing to search throughout the city to figure out if there are more people who may be buried in some of these very, very large snow drifts. they have about over 50 inches in the storm alone, and had 100 inches so far, and there's just a massive amount of snow they are trying to get into. the one thing that authorities have asked is that cars, cars stay off the road, people trying

to get into the city, stay out. one official related a story about a camaro that blocked emergency services. >> the report that came from a department of public works was the vehicle that was stuck on ridge road was a camaro. that's a great vehicle for the summer. it's not the vehicle to be driving in slippery bad conditions in winter. i have been advised 100 military police are coming in from the national guard as well as additional new york state police and the new jersey state police are coming into new york to offset the new york state police being moved in here, because people are just ignoring the driving ban. >> reporter: lots of police come into buffalo now. camaros and snow just is not a place that they want people to be and to go. by the end of this week, though, temperatures will hit 50

degrees. the concern then will be flooding. >> that's just from bad to worse. thank you so much, miguel, and thank you to your crew out there. i know it's rough. the worst of conditions often brings out the best in people, thankfully. it came out in a place called alabama hotel. you are seeing pictures there. this video taken by a stranded driver shows the conditions on christmas day. sure enough, alabama hotel, sweet home alabama lived up to its name. for two days it was a refuge for 115 people and four dogs who were stranded in the storm, and luckily for us the manager of alabama hotel, joe brett, joins me now. joe, you posted pictures so people knew your doors were open. can you tell us what it was like having that many folks there, and sleepy folks and people that

needed just comfort and how you dealt with it? >> it was absolutely crazy having so many people from so many different nationalities in one room. i think a lot of people think it was our local patrons and guests stuck here. there was not more than my left-hand man and right-hand man here that were local, and the rest were out of canada, out of state and from around the country. they came together and they were washing dishes and bussing tables. it was a sight like no other. as you said, we are -- it's old, and we have a dining room that can accommodate approximately 100 people, and we brought in 115 people.

>> truly, you likely saved peoples' lives. we are seeing the result of the cold temperatures and people being stuck in cars. your facebook page is covered with people who are so so thankful because of what you did, like this one from lynn becca. she writes the true meaning of christmas. people from all over, different backgrounds and different beliefs but united as one. nothing but smiles, no worries in that very moment. rested, full bellies, warm and sheltered thanks to the great community members of alabama hotel. this is seriously the best blizzard of 2022 story ever. how did you spend the two days yourself? please, tell me the names of the folks that were there to help everybody feel comfortable? >> so i spent the two days awake, very awake, and tired at

times. craig alexander from the alabama holly farms across the street was here with me. he was just trudging through the snow back and forth to the meat market, bringing us more food when it was necessary. i had brian from b & k construction, and he was one of the locals that was here all the time and his daughter was involved in an accident up the street that brought him in, and little did he know he would be working side by side with me for 48 hours. >> that's really beautiful to here. >> the whole community, the women just a few doors down, came through the snow pulling two sleighs of blankets, pillows and air mattresses. the community members that dropped off christmas presents so these children had something

to open up on christmas morning. just crazy, crazy, absolutely crazy how everybody came together. this place ran like a smooth oiled machine. we served a lot of food, and not only did we serve a lot of food, we served about 60 pounds of prime rib, and these folks had a prime rib dinner on christmas eve. that's thanks to bonnie, and i said i fed these guys so much food, and she said break out the prime rib, so we did. >> that is so beautiful. just lovely to hear people coming together like that in a place where we're kind of fractured on some levels. i wanted to quickly ask you about a father named nico, and he was tstunned and said you saved the lives of he and his

family. tell us stories about some of the people and what they were facing and why they ended up there at your restaurant? >> so it's my understanding that most of these people ended up at the restaurant because they were on the thruway and the thruway was closed and they got off and most of them were driving towards canada, and some folks just ended out front because there was a sign that said hotel, and some used google and it said we were a hotel offering rooms. they just started pouring in. i don't know what else to say. they just started pouring in and it started with one or two people, and then a few minutes later it was 10 people, 15 people. and a lot of these people were rescued off the side of the road by the state police, and the

transportation department, and helping to get people here and i do -- i do believe we saved people that day, and i will not pat ourselves on the back, and having the place open and giving up food and drinks, i do believe we saved a life or two. >> you don't have to pat yourself on the back, because there are so many people including us here on cnn that are patting you on the back. such a wonderful story and christmas gift. thank you so much for you and your staff and what they did for the 115 people and the four dogs, which i am sure got a little prime rib when you were not looking. >> everybody got some. now to a stunning admission from republican congress-elect, george santos. he is owning up to completely

fabricating his employment and education on his resume', but is assuring people that he can still serve in congress. also, enjoy the gas prices that have lowered for a bit while you still can, because a new projection is on the way. we'll tell you all about it, coming up. we don't even need an eight-titime all-star to tell you about it. wait what? get it before it's gone on thehe subway app! one role of a lifetime... one sore throat. but she had enough. she took mucinex instasoothe sore throat lozenges. show your sore throat whs boss. mucineinstasoothe. workin seconds, lasts for hours. i'm jonathan lawson here to tell you about life insurance through the colonial penn program. if you're age 50 to 85, and looking to buy life insurance on a fixed budget, remember the three ps. what are the three ps? the three ps of life insurance on a fixed budget

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republican congressman-elect george santos admitting to embellishing parts of his resume, and he said his parents were in the holocaust and he is jewish, and he said then what he meant was he was jew-ish. >> i didn't out right lie about my work experience. i am actually fairly well-rounded in the financial markets and capital markets and have been doing it for a long time. did i embellish my resume? yes, i did, and i am sorry. it shouldn't be done. there are just words that can't express 100% how i feel.

but i am still the same guy. i am not a fraud. this will not deter me from being an effective member of congress in the 118th session. >> and we are following this story. i cannot help but ask you what is this "ish" we are talking about? how many lies did he tell alone? >> he's characterizing many false claims as embellishments, but this goes beyond that, and he said he worked for citigroup and goldman sachs, and he admits he did not. he said he received degrees from two colleges that he said he did not. he owned 13 different properties, another lie. he maintains he's not a criminal and still intends to serve in congress. >> as i said many times and i think you heard me say this, i always joke i am catholic, but i

am also jew-issueh, and i grew and my grandparents were je wis and were refugees. >> he described himself as a proud american jew in a document he shared with prominent jew isish groups. we have not heard from kevin mccarthy since this scandal broke. >> i can't help -- this is just crazy sauce. there are so many things that as you go down the list of things, is there any indication of why he lied especially about his

religion? >> yeah, i think that the questions remain there. i know that cnn, we want to speak with him. i it will be interesting before he sits before a less friendly-media outlet. but truly, no, he has not really detailed the why. i think he may be leaving an opening to say that this was sort of the family history that was told to him, and that seems to be what he is suggesting to give him an opening to say that he didn't actually lie here, and this does not make a whole lot of sense. i imagine in the coming days we will continue to learn more. >> thank you, as always, for great reporting there. joining me now to discuss this, cnn political commentator and republican strategist, alice stewart. and former adviser to vice president mike pence, olivia troy. i will start with you.

santos described the lies as embellishments. you tweeted his lies were a problem. that seems like a underestimate. >> character counts, and he has proven to be somebody who is devoid of speaking the truth. he repeatedly lied to the people that elected him to serve in congress, and if so how could he be trusted to be a member of congress? how could he be sworn in and trusted with national security issues and issues that are so critical to our country, and those are valid questions. he says he's not a fraud. look at the definition of fraud. a person who knowingly deceives others by overstating his accomplishments and qualities. that's what he has done time and time again. in my view, and it's up to the people in his district, but i think it would be impossible to trust him as a member of congress because of the lies.

he says he wants to be seated in congress and serve the people of his district, and i would highly recommend the real george santos stands up and run in two years on his real name and accomplishments and not this leonardo dicaprio starring as a catch me if you can character and nobody knows who he is and what he stands for. >> that was a mic drop moment, all the things you just said there. all the things you say looking up the word fraud is true. you lie about everything, you embellish. and do you think he has done all this stuff, saying he is jewish and his grandparents survived the holocaust, and now he's saying he's jew-ish. was it to get votes for different groups of people? >> it appears he was pandering

to different groups and trying to appeal, and it appears he's just a pathological liar, and that speaks to his character and lack of integrity and calls into question what he's going to do once in congress, and there are questions of what happened in terms of the campaign finance, and what really went on there? i think those are questions he will need to answer to and account for. but in reality, this is plain sick. he lied about having friends in the mass shooting, and i think that just says a lot about who he is at the core. >> this is for both of you, and i will start with you, olivia. there's always opposition research or as we call it, digging up dirt, and how do democrats miss this one as he was campaigning?

>> i actually have been wondering that. i don't know how you don't double-check these things and fact check them. this was very overt, and they really dropped the ball on this one. i don't necessarily blame them. there's lot going on when you are trying to track down the people running for office, and he's just one charlotteton that fits in with the others we are seeing. >> we call them the campaign dumpster diving. you do vulnerability research on yourself to see where your vulnerabilities are, and his campaign clearly dropped the ball on that. as he became the gop nominee, the democrats should have had access to the information and done the research on this. we know the dccc has done that and put some out, and to the

degree and the magnitude that the "new york times" and media has uncovered the falsehoods, it's shocking it all did not come forward. and i give credit to them saying it's up to the people of the district and what they do, and a blanket apology is not enough and people need to know more answers. >> alice stewart and olivia, thank you both for coming up and being so candid. and then a rise in emergency room visits at children's hospitals, and this time the reason is not physical but mental health. ahead, what every parentnt need to know. from, you can put your vision insurance to good use at america's best. book an exam today. dry skin is sensitive skin, too. and it's natural. treat it that way

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if you drive i am sure you have noticed there's relief at the pump. the national price at gas stations is $3.59, and enjoy it while it lasts. sorry to bring the bad news to you. actually, i will make this matt's problem, and he's here to be the barearer of bad news. we have seen gas go down from record highs, and gas buddy says $4 a gallon will return. why? >> don't blame me, blame gas buddy. every spring and summer, prices

tend to go higher, and refineries switch over to summer gasoline and it's cleaner for the air and also more expensive. we will enter the spring/summer bump from an already elevated level. the national average will go from $3.10 right now, to as high as 4.05 a gallon in may and peaking at $4.25 a gallon in august, and that's uncomfortably high. there's some good news here. this is not all gloom and doom. gas buddy says the national average for next year is going to be $3.49 a gallon, and that's down 50 cents from this year. americans would spend $55 billion less if that forecast comes true. for the average family that works out to almost $300 less than this year over the course of the year. of course, there's a lot of wild cards here. everything from the war in ukraine to hurricanes to a

potential recession that could drive prices higher or lower, and hopefully after this crazy year, americans get relief at the pump. >> let's talk about a new report out by mastercard, and it shows despite the high cost of things because of inflation, holiday -- >> don't bet against americans willing to spend money around the holidays. mastercard says the saeules wer up 7.6% over last year, and in store shopping also went up. the catch is this report is not adjusted for inflation, and it's hard to tell how much is increases in demand versus prices. and mastercard says restaurant sales were up by more than 15%,

apparel and department stores up a bit as well. electronics and jewelry, normally very popular areas to spend during the holidays, they were down. one thing i would like to know is how much people had to rely in dipping in savings and credit cards for the holiday season, because if it was a lot, you have to think about the holiday hangover early next year. >> yeah, worry about paying the bills after we have gone a little nuts. both good and bad news, and we'll take it. it's sentencing day for one of the men found guilty of conspiring to kidnap a governor. we will have the court's decision coming up, next. if your business kept on employees through the pandemic, getrefunds.com can see if it may qualify for a payroll tax refund all it ts to get started. then work with professiona to assist your business

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in a michigan courtroom today the judge sentenced the convicted ring leader in the plot to kidnap the michigan governor gretchen whitmer to 16 years. prosecutors described him as the ring leader. they had asked for a life sentence, and still michigan's attorney general wrote this about the decision. today's sentencing sends a clear message that domestic terrorism will not be tolerated. right now investigators are combing the dark web searching for data stolen from multiple u.s. electric utilities in a recent ransomware attack. the u.s. government contractor that was targeted handles critical infrastructure projects across the entire country. cnn's cyber security reporter is tracking the story. it's really scary to think about

what can be done. the latest security breach comes amid physical attacks on power substations in washington state and in north carolina. what more can you tell us? >> this is a thing that happens quite a bit. ransomware attacks happen behind the scenes all the time on critical infrastructure and u.s. companies, and whether the public learns about them is another question. in this case, cnn obtained a memo describing the incident in a bit of detail and about how investigators from the department of energy and the fbi and others are trying to determine -- were trying to determine kpaexactly what went down, and it didn't appear to be anything that disrupted business operations that much for the company. the incident has been contained but it gives us a snapshot of why these industries are called critical infrastructure. why, for example, president biden over a year ago met with vladimir putin before the war in

ukraine and said we want you to knock it off in terms of tolerating ransomware attacks emanating from your soil. this is still a huge national security issue, and one that companies are increasingly on high alert for. in terms of the recent attacks on substations at utilities in different parts of the country, those are often physical attacks where somebody like in north carolina actually shot a substation and caused a power outage. but the common thread here is that anybody who is trying to obtain data or inside information on one of these critical infrastructure facilities could use it in a follow-up attack. >> it shows how vulnerable or critical our infrastructure is, and is there anything else being done from the i.t. perspective and trying to secure things there, and physically? there are electric stations all

over the country in many different parts of many different counties. >> yeah, absolutely. there's a regular drilling exercises between the federal government and the critical infrastructure companies. a lot of them invest a lot of money in security and they take it very seriously. what's happening now is that you are seeing more of the incidents coming to light, and that's why we are learning about them. >> thank you for bringing us up-to-date on that. now to health officials warning it's highly likely respiratory viruses could spread even more following family gatherings. how to keep you and your family safe, up next. okay everyone, our mission is complete balanced nutrition. together we support immune function. supply fuel for immune cls and sustain tissue health. ensure with twenty-five vitami and minerals,

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a new study that was just published today shows a troubling rise in visits to pediatric emergency rooms for mental health not physical health. cnn health reporter jacqueline howard joins us with more. this seems stunning. can you tell us why so many people children are seeking mental help? >> it's absolutely stunning, and what this study shows not only emergency department for mental health on the rise but also many of those patients tend to revisit the hospital within six months, what the researchers did they looked at more than 200,000 pediatric patients, you see on the screen what they found, mental health visits increased by 8% annually and among those

visits 13% of patients revisited the emergency department within six months, in comparison when you look at all other emergency department visits those increased by only 1.9% annually. you see the difference. for mental health visits some of them were due to self-help, anxiety disorders, some parents brought their kids in for showing aggressive behavior, this rise shows there's a need as a nation for us to invest more and support our mental health care services and for parents it's important to talk to their child about their mental health. >> it's really important that we treat mental health as we treat physical health that's starting to change finally in this nation. thank you so much, jacqueline. the miami dolphins quarterback has been placed in

the nfl concussion protocol for the second time this season. raising questions about the league's policies, we'll talk about that ahead. but first, musical icon dionne warwick brings her exclusive story to the cnn in her exclues ifilm premiering news year's day at 9:00 p.m. let's take a look at the preview. >> dionne warwick one of the great female singers of all time. ♪ >> the music i was singing was nothing like anything that any of them were singing. the legacy in my family, music, pure and simple, music. >> dionne warwick, don't make me over, premieres new year's day at 9:00 on cnn. we'll come to o you pay yoyou on the spot

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