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with qualifying internet. thank you so much for joining me again at top of the hour on "cnn newsroom." we begin this hour with an air travel meltdown. it isn't all the weather's fault, let's be clear, more than 4,000 flights grounded today again, nearly 09% on southwest airlines. southwest patients from raleigh, denver, are all lining up at ticket counters looking for answers. many customers are completely fed up. >> i'm traveling with my senior citizen parents for their

christmas vacation. i have an autoimmune disorder. i don't have medications. we have nothing. we brought no carry-ons. >> we've seen a lot of families who are sleeping on the floor and it just breaks my heart. >> if my boss is watching this yes it's true i just didn't just blow off the day i'm actually standing in the airport doing nothing and i do have a ticket and i hope to come to work at some point in my life. >> i love that he had some levity there. with new year's eve with just days away nearly 2500 flights have been cancelled for tomorrow. president biden weighed in a short time ago saying airlines will need to be held accountable, southwest executives addressed the meltdown saying, quote, we've talked a little bit over the last year about the need to modernize the operation and invest this is why, we can't be

our size and scope and have a lack of tools. well, we'll have more on the failures they outlined in just a bit. but let's first get to chicago's midway airport, i don't need to ask you how things are looking because i can see the madness behind you, how is it going? >> reporter: you can only imagine how people feel, it's the people, the travelers who are impacted the most, and this really illustrates what we've seen here at chicago midway. bags, luggage, as far as the eye can see, and folks who had cancelled flights are unable to grab their bags, we just heard the announcement over the loud p.a. confirming what a supervisor told us earlier this morning, if your flight was cancelled and midway is not your final destination, the crews here will not be pulling any

luggage and we spoke with one traveler who's been a loyal southwest customer, he says he's beyond frustrated. >> no one knows what to say even the poor agents sitting behind counters have quietly admitted that this is absolutely insane, abs absolutely, it seems that southwest has lost their ability to control this. a federal intervention to rectify what has caused to millions of damage to families depending on these days just to get some type of r&r. >> reporter: and we have seen tears throughout the morning and afternoon, tears of happiness, you can hear this family right here celebrating, they were just able to get their bags. >> we drove from dallas to get your bags. yes, we've driven all night. >> reporter: 14 hours. how long did you wait to get your bag? >> an hour and a half.

>> now where are you going? >> to the hotel, to sleep. >> enjoy your rest, you need it right now. and they're walking away with their bags, but that's not the case for everyone. >> thank you for bringing all of that. there's a lot of sorrow that people couldn't make it to see their families. let's bring in mary, a cnn transportation analyst. mary, southwest's ceo said in the message to employees, the extreme cold weather made us limit the amount of time our ground operations staff were exposed, we started to see equipment freeze and as a result we had to modify our network some times shutting down crews base operations, we found ourselves with crew out of place and not able to re-crew the network, we had aircraft that

was available, but the process of matching up couldn't be handle by the technology they currently have. that's a lot. what's your take on all of that? >> that's a lot of -- we really don't have cutting-edge and adequate technology to run a huge national and now international operations that used to be a skeleton southwest, its pride point it had the youngest fleet, the most modern equipment and most modern aircraft and best customer report of satisfaction, on-time performance and safety records in u.s. airplanes, how far southwest has fallen is quite an understatement. airlines have been through this before. there was a huge weather meltdown back in 1999 in

detroit, that airline had to pay millions of dollars in its passengers who sued because of that. the fines go to the government and not the people inflicting. usually airlines can skate by and say it's the weather. >> i do want to ask you, this just in, senators blumenthal and markey are both, they wrote a letter saying, southwest has to start compensating people for all of this hassle, isn't there already a passenger bill of rights in place that requires that? >> oh, what a great point. well, there's a passenger bill of rights and congress talked about this and did some things but it's very specific, for example it depends on the hours you're stuck on the tarmac, it gives things like the right to have a refund, if you're stranded in the airport a refund isn't going to help you.

and for airlines that don't have a lot of contracts and alliances with other airlines they can't re-book you on other airlines so you're very stranded if you're not on the main line carrier that shuttle you off to another carrier, so congress and the senate bears some responsibility for this because the american public believed them when they said there was going to be passenger bill of rights. so, the airline is allow to walk away and issue a refund on your credit card in x number of days if they blame it on weather. they always blame it on the weather. in this case it's modernization, modernization they failed tho d. >> what needs to happen to stop something like this from happening again? >> well, one of the most basic

things and several of the members of congress, caught in this situation right now, say there is no customer service agents, they call customer seflgs agents, the number and they're literally placed on hold and there's no callback and what has happened they have moved it to do it yourself travel system which is usually great, but when something's happen there's no backup. southwest says, covid the flu and another virus and it's making a lot of people out sick, but the fact of the matter is, we've gone so much to computerization when those systems fail there's no backup, and i think what's going to happen here congress will have hearings, they'll promise more rights and laws but they don't ever materialize because the airlines are so powerful, overall what has to happen,

re-regulation to the aviation system. >> points that many, many hundreds or thousands of passengers can agree with you. mary, thank you so much. we still need humans. i like that. appreciate you. >> thank you. thousands of southwest customers were stranded and missed their holiday celebrations, tim herd was one of them and he joins us now, i think the story is, you had a flight booked from philadelphia to "live from," tell us what happened. >> well, we had two flights booked and both of them have been cancelled, we were going to spend christmas with my wife's family out west and have been looking forward to it for a long, long time, tried to move our flight up to avoid flying through chicago and that flight ended up getting cancelled. they re-booked us for today and cancelled that flight. >> did they give you an

explanation, sometimes a big frustration people hear weather, wait a minute, las vegas is fine, nashville is fine. >> they haven't really given clear answers on that, we see the connecting flights have been a big issue when the plane doesn't get to philadelphia, then it can't continue on to nashville or las vegas, but the one of the hardest things was how much trouble we had getting ahold of anyone at southwest, we tallied it up, it was 13 hours of hold time over the weekend. >> whoa. 13 hours of hold time? >> yeah, about 3.5 hours to get somebody actually on the phone each time. >> all right, let me ask you this, i think you still have a flight booked to las vegas, what what is it going to take, if you could have a conversation with the leadership of southwest, what would it take to make this

whole? >> yeah, we do currently have a flight for sunday, but that means we'll only two or three days with our family that we hoped to have, you know, took vacation to have good quality time with you know my kids spending their first christmas with their grandparents and their cousins, that would have been a memory that we can't get back. like i don't know what to say, i saw the ceo of southwest saying it's been a tough couple of days, that's an understatement honestly. >> yeah, you can't get back the experience and there's no money that can compensate for that. have you lost money, have you had to take time off work? >> this week and some time off next week to extend our time.

it's going to impact us for a while, but we booked on points, we've been loyal southwest customers for a long, long time, all we're going to get back is the taxes and the fees the points that we booked the trip on. >> maybe there will be something more, i just -- what are you doing now? are you going to take that flight on sunday if it takes off? >> we'll have to wait and see if things are cancelled, we actually, we didn't want to deal with connecting flights we booked it out of baltimore, we have a two-hour drive to make that flight. if they cancel at the last minute we're left out to dry. >> i'm sorry for all your trouble. thank you so much for coming on and say hi to the family and merry christmas. >> merry christmas. at least 52 people have died from the extreme snow that's crip gripping much of the nation. in the buffalo area, some people

there had no power since friday in freezing temperatures and as rescuers tried to help those still stranded some of them got stuck themselves and people are taking advantage of the disaster official say, social media video captured folks breaking in and stealing from it looks like a store there that you're watching that happen, you know, from buffalo, this is footage of a 7-eleven. joining me is a counsel member of a town in new york, what's your biggest concern today as the snow starts to ease off a bit? >> it's basically snow removal at this point. thanks for having me on. we have a lot of neighborhoods in our town that have a single pass, get an emergency equipment through, an ambulance, a fire engine, police cars, but there's a lot of work to do to make sure we finish clearing those roads because there's still a

possibility for them to get stuck. >> as things warm up, there will be some flooding, has that started to happen at all and are you concerned about the possibility of flooding after this kind of weather disaster? >> absolutely i'm concerned about the flooding. because if you can't get curb to curb in all of these neighborhoods, cars parked on the road, it's going to be difficult. we're making really good progress in some of the neighborhoods, we brought a lot of independent contractors in, but you know, with the temperatures rising, we're up against mother nature at this point once again. >> can you let me know what you're hearing from folks there in your neck of the woods right now, how they're doing, whether they have their lights on for example, their electricity, have you heard from your kons students. >> as of mid-day today we had about 200,000, the 230 folks

without electricity and most power's been restored. we still have some people without. absolutely i have heard from const constituents. you have a town of 80,000, 90,000, there are a lot of streets. we got main streets cleared. >> some of the main roads cleared. now the secondary roads you're trying to clear as we speak, thank you so much for joining us and giving us an update on what's happening there and good luck as this temperature starts to improve. we'll check back with you soon. as migrants at the border wait for the supreme court decision on title 42 border patrol agents in el paso say they're encountering around 1500 people every single day. we're live in texas next. and concerns are mounting for miami dolphins quarterback tua tagovailoa.

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this just in to cnn, an aide to president zelenskyy, a hospital's maternity ward was just hit by russian shelling in the eastern city of kherson, bullets and explosions erupted in the exact place where two babies were born today, five women are in patient in the ward and miraculously no was -- no one was injured.

it serves just as another example of putin's shifted focus to civil ian as his army continues to lose ground in ukraine. the policy known as title 42, the trump-era border restrictions set in place at the on set of the pandemic that allows authorities to turn away migrants at the border for public health concerns, right now, officials say there are 22,000 migrants waiting on the mexican side of the border. officials in el paso continue to encounter upwards of 1500 migrants every day. we're in el paso, rosa, what are you seeing at this hour, we've been watching this for the past few days, there's certainly a crisis happening here, what's going on behind you? >> reporter: you know, there are so many mixed emotions here, but

let me show you around as i tell you about it, there are individuals here in el paso who just stopped by, these are residents who stop by and drop off food, water, there's also organizations that drop off food and water for migrants, that's what you're seeing around me here, i mean, these are dozens if not hundreds of migrants who are braving the cold in the early hours and then throughout the day as the temperatures go up they shed some layers and if you look closely you'll see that there are blankets all over this area because at night they wrap themselves in blankets and choose a section of the sidewalk and that's where they sleep. now, there's a mixture of individuals here, some of them were tired of waiting in mexico because title 42 was taking too long. and they just decided to turn

themselves into authorities and others decided to enter illegally and so there's mix, a lot of need, there's hunger, a lot of them are cold at night and they're hoping that eventually that can meet up with family and find work in the united states. >> i know that local politicians there, frustrated because they feel like they're not getting the help they need from the federal government, we have also learned this that texas governor greg abbott confirmed that he was behind the migrants that were dropped off at the vice president's house in 14-degree weather. >> reporter: the governor's office not only confirming that, but doubling down and pointing the finger back at the white house saying that the white house is full of hhypocrites, lt me read a quote from the director of communications for

governor greg abbott's press office, she said, quote, instead of the hypocrite call complaints about texas providing much needed relief to our over-run border communities president biden and border patrol czar harris need to step up and do their jobs to secure the border, something they continue failing to do. people somehow made their way through the border, entered the country, some of them are documented, others are undocumented. >> it's clear the border is not completely secure because of the inundated of human beings there, i hope as we go throughout the weeks things get warmer there. dangerous temperatures for those who have made it over the border, legally or illegally.

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all right, some breaking news for you, the january 6th committee has dropped additional

transcripts from their investigation, cnn's jessica schneider is with us, we're now seeing some of the testimony from different people, have you been able to tell who, i know there are thousands of pages to this. >> there are thousands of pages to this. the committee here has been releasing transcripts right before they dropped their final report and the days after, they'll continue dropping those transcripts up until the new year, so right now, we have received transcripts, digitally, for 13 new witnesses, there are some notable names that our team is now going through, we got ali alexander, one of the key organizers of the stop the steal rally, back in june he testified to a grand jury investigating january 6th, also we have st mnunchin.

trump begged him to find thousands more votes that would trump bacin the lead in georgia. more transcripts from cassidy hutchinson, key witness, she was that surprise witness in the hearings over the summer, she provided those firsthand accounts because she was the right-hand woman to chief of staff mark meadows, the transcripts they released from her from may to june 2022, she went in pull pl times to talk to the committee and of course many of those meetings were ultimately led the committee to bringing cassidy hutchinson as that star witness in that surprise hearing over the summer. our team is going through these transcripts. as they've been released. the meat of these have been

revealed in the report that was dropped by the january 6th committee on thursday night, but what we're learning here is various tidbits, it's very intriguing actually to read this testimony because it does go into such great detail and if people are interested they can go to the committee's website and access these transcripts but in the meantime, our team the is diligently going through transcripts for 13 new witnesses here and we'll pop back up as soon as we read something that's intriguing here. >> jessica, i want to quickly ask you, i don't think -- ali alexander didn't testify hes's one of the creators of stop the steal as i understand it and steve didn't either, did he? >> terms of the public testimony there was no public testimony from steve mnuchin or ali alexander, he did go in front of the federal grand jury, he has

given media interviews, ali alexander, but we haven't seen him before the committee. >> those will be very int interesting. jessica, thank you so much for bringings the breaking news. now to miami dolphins quarterback tua tagovailoa. is back in concussion protocol. should he sit out for the rest of the season considering what he's been happening to him? we'll speak to a former player about this, next. back when i had a working circulatory system, you had to give your right arm to find great talent. but with upwork, there's highly slled talent from all over the globe right at youfingertips. it's where businesses meet gat remote talent and remote talent meets great opportunity.

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for a second time this season, miami dolphins quarterback tua tagovailoa has been placed in the nfl's concussion protocol, the decision came one day after he played an entire game against the green bay packers, head coach mike mcdaniel said he could not pinpoint a specific moment where he may have been injured. take a listen. >> i care very deeply about each and every player, i take that serious, so i just want him to get healthy and have peace of mind in that regard and that's first and foremost and then, you know, whatever those circumstances are after you deal with after, but it's about the human being and making sure he's squared away. >> back in september, tua

tagovailoa was diagnosed with a concussion after being sacked, he laid motionless on the field for several minutes before getting loaded on to a stretcher, that concussion came just days after a separate head injury where he was allowed continue playing in the game, the incident led the nfl to update the league's concussion protocol. joining me now is a former offensive tackle for many nfl teams, he's been in the game, he knows what it's like, can you give us a sense of whether the dolphins need to go ahead and let tua tagovailoa rest, bench him, let him rest for the rest of the season at this point? >> well, now, it's a health issue and this goes back to the buffalo game where he experienced the first head injury and was allowed to come back out after halftime and continue to play and four days

later playing on thursday night he had that gruesome head injury and concussion that we all witnessed and it was very shocking. the fact that he came back a couple of weeks later and now he has these compound concussion issues, he definitely needs to take this serious, because when you're dealing with your brain, your head, those types of injuries, everyone is different, people bounce back differently at different times but this is something that he's been dealing with since that first initial buffalo game and, you know, football comes secondary to life and your standard of living and you know most current players don't realize that. so you as a team, as doctors you have to protect players from themselves and i'm not seeing a lot of that right now. >> you know, there's this huge concern about cte and what it means after you stop playing, not just to the game itself, we know that tua tagovailoa had discussed his symptoms with

doctors but we weren't sure where he stands on whether he wants -- we're taught to play, as an athlete you're taught to play through the pain, how much say does the player have in making these kind of decisions? >> well, the player has a lot of say. during my career i played with several injuries that had no business playing with but that's the game, this is a team sport and when you play an intricate part of that team like a quarterback, you know your team is better with you there, it's hard for a player to leave those guys in the locker room hanging, sometimes we have to protect us from ourselves and that's what needs to happen here, if tua tagovailoa's having these problems over and over again, it would be in my opinion the best interest for him to not play the rest of the season and i know they're on the cusp of going to the playoffs and things like that, but at a certain point

health becomes bigger than the game. >> i want to talk about some of the protocols because there have been updated helmets that we've seen the nfl mandate for practices, some updated play helmets, you know that's one thing, right, but is that really enough? because when you look at what can happen to someone who gets cte and who's been hit over and over and had concussions over and over their life can be shortened or is really badly impacted. >> yeah, and every player is different, like i said earlier, some players are more susceptible to having concussions and lingering symptoms, this seems this has been going on with tua tagovailoa since this past game, no one can pinpoint when this happened, and the fact that after the game the whole next day he goes in and talks to doctors about some issues that he's having regarding the

concussion, that's alarming part for me because we didn't see anything, i know he got sacked one time but now we don't know, so now there's a situation here where, you know, tua may be the type of person that these concussions have a longer, lingering effect that can ultimately affect his standard of living moving forward. >> theevery time you see someon that gets a concussion, or a head injury, do you think that parents are starting to say, like, i'm not going to let my kid play football anymore? unless something is done for the health of the players to try and deal with these concussions, do you think you'll start to see fewer and fewer kids wanting to play youth football. >> me personally i don't think

tackle football outside of high school is necessary. i don't think there should be pop warner tackle football at all. on any level. i don't think it's necessary that children are growing, their brains are developing, kids develop at different stages so you got some bigger, stronger, faster kids playing tackle football with kids who may not be up to their level so for me personally i didn't play football until ninth grade it worked out okay for me. i may be the outlier but i don't think in today's society that these kids need to be tackling, me pearce personally, i have tw 11 and 8, they don't play football. so it will all depend.

football is such a huge part of america culture. it's changed my entire life. i understand the need and the want and the desire to play football but trying to make the game safer, which the nfl has done, the nfl has made this game a lot safer including the surfaces they play on, the helmet, the equipment, it's much better than when i played. >> i didn't realize that you hadn't started until ninth grade. you had to have been good. thank you so much for your insight. >> of course, of course. thank you. all right, now to republican congressman elect george santos admitting he lied on his resume after major discrepancies followed and now his party is responding. that's ahead. earn the trust of 3 32 nfl teams.

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- life is uncertain. everyday pressures can feel overwhelming it's okay to feel stressed, anxious, worried, or frustrated. it's normal. with calhope's free and secure mental health resources, it's easy to get the help you and your loved ones need when you need it the most. call our warm line at (833) 317-4673 or live chat at calhope.org today. (brent) people love subaru just because it stands for much more than just a car.33) 317-4673 (vo) through the share the love event, subaru retailers have supported over seventeen hundred hometown charities. (phil) have i witnessed and seen the impact of what we do? you bet i have. (kathryn) we have worked with so many amazing causes and made a difference. (vo) by the end of this year, subaru and our retailers

will have donated over two hundred and fifty million dollars to charity. (brent) it's about more than just selling cars. (phil) the subaru share the love event going on now. flooding, heat, and hurricanes. just some of the elements mother nature unleashed during 2022. here's cnn's chief climate correspondent bill weir. >> i'm bill weir with the top ten climate stories of '22. a year that started with a bang. >> tsunami advisory now in effect for the entire u.s. west

coast and alaska. >> undersea volcano near tonga erupted with such force the ash cloud blew 35 miles into the stratosphere. the boom was heard in alaska. and tsunami waves took two lives across the pacific in peru. at number nine, some of the world's most important rivers fell to sobering levels, from italy to germany to the not so mighty mississippi, where the army corps of engineering is still dredging as fast as they can to keep billions worth of goods and gans and gaen moving . number eight. the u.s. most ambitious climate laws in history. >> unwavering conviction, commitment and patience, change does come. >> four days of secret horse trading with chuck schumer put the inflation reduction act on the president's desk.

while environmentalists resent some of the concessions given to big oil, analysts say the rich incentives for people and companies to electrify could get the country most of the way towards biden's carbon-cutting goals. at number seven, nicole became the first hurricane to hit the atlantic coast in the second week of november. >> the intensity of the rain and winds have certainly gone up. >> and the unusually late arrival brought a 500-mile wind field during outrageously high king tides. combination cost five lives and almost $2 billion in daniels. at number six, the 27th attempt at world cooperation on climate action went into overtime. as poor nations pleaded with rich ones to finally start picking up the tab for loss and damages. >> clearly, this will not be enough. >> in the end, almost 200 nations agreed to set up a fund

to help the most vulnerable, but a global pledge to phase out fossil fuels were stonewalled by oil-producing nations. at number five, unpredictable water cycle brought the kind of floods seen once every thousand years. from dallas, where they got a summer's worth of rain in a day, to death valley, which set a record with two inches of rain in one of the driest spots on earth. 43 lives were lost in flash floods and mudslides across six kentucky counties. >> where are all these people going to go? where are they going to live? a >> and the combo of heavy rain and rapid snow melt caused thousands to evacuate yellowstone national park. at number four, england, that green and pleasant land, turned brown in '22, as thermometers in the uk hit 104 degrees fahrenheit and put an unprecedented toll on firefighters. temperatures hit 106 in spain,

as the european heat wave took thousands of lives. and meanwhile, in china, records were smashed at hundreds of weather stations. the stifling heat lasted for 70 days. at number three, the western megadrought exposed long-lost drowning victims and possible mob hits and triggering cuts for those last in line to use colorado river water. >> the lake used to go half a mile around the corner. and now it starts way back here. i cannot believe this. while there is hope for a heavy snow pack this winter, it would take years of steady precipitation to refill lake immediate and will likely inch closer to dead pool next summer. from not enough water in the american west to way too much in pakistan, where at number two, a monsoon on steroids brought rains 500% above average in some places, as well as a dozen or more bursting glaciers. >> you can see there's just a

steady stream of vehicles pouring into this area. these are all people who are desperately trying to escape their villages, which are now completely submerged and under water. >> at least 33 million people have been affected. people responsible for less than 1% of climate altering pollution. and the number one natural disaster of '22 -- >> ian's here, john, we just felt a marked increase in wind speeds. >> hurricane ian. when it roared from a tropical storm to a category 3 in a day, hurricane ian became the new poster child for so-called rapid intensification, when warm water-fueled storms get so strong, so fast, evacuation plans fall apart. this is just unbelievable. the amount of damage in this one neighborhood. >> it was very scary. and i would never want to go through it again. >> ian's wind, storm surge and

freshwater flooding toll is expected to cost over $50 billion. and so far, has taken over 100 lives. >> and there's your top ten climate issues of the year. "the lead with jake tapper" starts after this short break. ♪ what will you change? ♪ will you make something better? ♪ will you create something entirerely new? ♪ our dell technologies advisors provide you with the tools and expertise you need to do incredible things. because we believe there's an innovator in all of us. even if you like a house, lowball the first offer. the house whisperer! this house says use the realr.com app to see three different estimates. also, don't takedvice from people awho don't knowe what they're talking about. realtor.com to each their home.

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so many people are overweight now and asking themselves, "why can't i lose weight?" for most, the reason is insulin resistance, and they don't even know they have it. conventional starvation diets don't address insulin resistance. that's why they don't work. now, there's golo. golo helps with insulin resistance, getting rid of sugar cravings, helps control stress and emotional eating, and losing weight. go to golo.com and see how golo can change your life. that's g-o-l-o.com. if you're flying southwest, you'll be lucky to get to your destination by new year's. "the lead" starts right now. another disastrous day for southwest airlines, as it cancels more than 2,500 nights for the second day in a row.