good morning, everyone. i'm jessica dean in washington. jim sciutto is off today. the pressure is on for southwest airlines. the airline canceling another 2,500 flights already this morning. we are now up to more than 15,000 since the meltdown began a week ago. passengers from coast to coast remain very stranded. overnight southwest airlines ceo bob jordan issuing an apology. he says he's optimistic they

will be back on track before next week. >> i want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or you are one of our heroic employees caught up in a massive effort to stabilize the airline, to know that we're doing everything we can to return to a normal operation. and please also hear that i'm truly sorry. also ahead this morning, the crisis at the u.s. southern border. tens of thousands of migrants now wait in limbo after the supreme court ordered title 42 restriction toss remain in place as legal challenges play out. we will take you live to el paso, texas. let's begin first with the continuing chaos at the airports all across the country. transportation secretary pete buttigieg reminding travelers they are entitled to reim reimbu reimbursement. >> another thing you should know is that when you are in this situation and the airline is responsible, which is clearly the case right now, then you can get those kinds of vouchers for

hotels, restaurants, but what i talked about with the southwest ceo is that a passenger shouldn't have to request that, they need to be proactively offering that. he pledged that they would and, again, we will be watching to make sure that they follow through. >> cnn's nick valencia is live at hartsfield-jackson in atlanta. how is southwest's apology landing with passengers and are they getting that help they need? are they getting the reimbursements? >> reporter: good morning, jessica. the message from bob jordan last night isn't landing very well with the passengers i've spoken to. they think the ceo's statement was filled with more excuses and at this point after everything that they've been through they just want results. they just want to get home. they want to get to their final destination and for some people that is happening, but talking about the statement and the reaction, i spoke to michelle smith earlier, she says she's a long-time southwest flier, that she's loyal to the airline, but that may all change after the experience she's had.

she spent christmas she said with her mother in washington, d.c., but she got trapped with her daughters here on a layover in atlanta and ended up in a hotel, they said, without running water. i asked them to react to the ceo's statement, their explanation here or their response, rather, was just fix it. >> every time the text binges i'm like another delay. don't cancel. >> one it's of those scenarios you believe it when you see it. >> yes, actually when we are lifting off i believe we will get to tampa. >> i've been a long time southwest fan, 20 years, travel a lot, this year has been a bad one. they have really disappointed me. >> do you have a message to the ceo if he's watching? what do you say to him? >> fix it. fix it. he has a lot of loyal fans and he's losing them left and right. >> reporter: and back here live in atlanta's airport there is literally nobody in line at the southwest ticket counter and that really underscores what they're dealing with here.

there's no one in line because there's so many cancellations. there's been 15,000 cancellations since this meltdown began and this morning 62% of southwest flights are canceled amounting to about 2,500 flights all together. so, you know, if you are flying southwest be prepared for another long day here of travel ahead. jessica? >> nick, that woman summing it up so succinctly. fix it. just fix it. nick valencia in atlanta, thanks so much for that reporting. i want to bring in cnn business correspondent rahel solomon. rahel, southwest stock taking a hit at all of the cancellations and delays continue. we just heard from that woman and a lot of people like her who say they have been big fans, loyal customers of southwest for years and years, and maybe don't see that continuing. how bad are things looking for the company at this point? >> well, jessica, i think it's becoming increasingly clear that it will be expensive to fix it for the company, right? that's part of the reason why shares ended lower by about 6% yesterday as we just showed you. closing the day off at -- and

the premarket shares are off 1.5%. we will see what the day brings. here is why it will likely be so expensive for the company to fix it according to industry experts that i have spoken to. not only will it be expensive for them to return and reimburse all of the flights, more than 15,000 as you have pointed out since last thursday, you have to think about all of these employees, these folks who are working the phones, working reservations, they're going to likely have to pay them overtime and then these upgrades to the information technology, the software scheduling system which the ceo said clearly we need to double down on our already existing plans to upgrade systems. unclear how much that is going to cost for an harrell as large as southwest, the largest domestic carrier in the u.s. all of the reasons making it clear that it will be expensive for southwest airlines to fix t solutions, jessica, not easy, not quick and certainly not cheap. >> right. it is a really tough situation.

rahel solomon laying it out for us there. thanks so much. let's take you now to the crisis at the u.s. southern border. right now shelters there at capacity, migrants being forced to sleep on the streets after the supreme court ordered title 42 to remain in place as legal challenges play out. cnn correspondent rosa flores is live in el paso, texas, with more right there at the river where, rosa, we have seen so many migrants cross in the last week. give us a sense of what you're hearing from people there as they wait to see what happens next for them. >> reporter: let me show you what's going on right now, jessica, because this was the area where you saw those images and that made national headlines where a lot of migrants were either camped on the mexican side of the border, which is where that cop car that you see, that's mexican police, they were camped out on that side or they were on the u.s. side forming a line to turn themselves into authorities. now, look around me now.

there really is no line, there are no migrants here, and what you do see is the presence of the texas national guard. you see some national guard vehicles and also the fencing. i just talked to one of their public information officers and they tell me that that's the message that they were trying to send here and that is that individuals need to go through the ports of the entry, they need to enter the country legally because it's not safe. the river that you're looking at is not safe. believe me, i've covered multiple stories of how the river even though is looks shallow, it could be very deadly. adults and children have died. and this year there are record levels of individuals, migrants, who have died all along this river. now, all this fencing does is it directs the flow of migration, directs migrants to a specific point where they can turn themselves into border authorities. now, i've talked to migrants on the u.s. side that have already done that and some of those have

done it in very difficult situations. one couple that i talked to crossed the river overnight and her parents, the parents of this one little girl that i interviewed, said that the mom had to hold her daughter tight to save her life because she was so cold. take a listen. she says that she thought that her daughter was going to die overnight because it was so cold. they had just crossed the river. they were wet. she says that she prayed to god, that she hugged her daughter as tight as she could and tried to warm her with her own body heat as much as she could to try to save her daughter's life. and, jessica, the parents of brenda, that little girl, they are still in el paso, still trying to figure out how to get out of the border area but they

have no money and they have no connections in the united states. >> absolutely heart wrenching stories from the border there. rosa flores, thank you for your reporting. and joining me now to talk about all of this, "new york times" white house correspondent and cnn political analyst zolan kanno-youngs and priscilla alvarez. great to see both of you. priscilla, let's start first with you. justice gorsuch noted that title 42 was put in place to combat covid-19, put in as a public health measure and said, quote, the current border crisis is not a covid crisis. does that give us any hint as to where they're headed with this. >> that was a dissent. the order is that title 42 will remain in effect while legal challenges are pointing out. gorsuch siding with the liberals and capturing where we are in this moment. we have progressed in this pandemic, this was a restriction put in place at the onset of the coronavirus pandemic but it is being used as a way to essentially control migration along the u.s./mexico border and

that was what he was pinpointing here. now, of course the supreme court said they would hear arguments in the next session that starts in february. so in the interim this stays in effect and we won't really know the ultimate decision until early to mid next year. president biden said quite succinctly last night that he thinks it's long overdue but they will have to comply with the order in the interim. >> of course, but that is the law at this point. zolan, what is the white house strategy here? what do they do? >> well, for many when you talk to folks observing the white house within the white house this policy has somewhat become a sort of stopgap in the void of a sort of consistent functioning plan at the border. title 42 while president biden and even during the campaign committed to unwinding many of the trump era border policies, title 42 was one you didn't hear about as much, even dating back to the campaign. we know that throughout the past two years it's also been a point of tension for immigration

advisers and the aides working on the border within the white house. you've had those that have argued it does show a message of deterrence and sends a message that could try to deter a surge at the border, which has also been pretty dubious when you talk to career officials down there. title 42 doesn't exactly stop people from coming, it just prevents them from staying in detention facilities in the u.s. and allows border patrol agents to rapidly turn them away but it doesn't stop people from coming. so when you talk to members of congress, when you see members of congress now also using it as a sort of negotiating chip in these different congressional negotiations over immigration, when you see the white house continue to rely on t now under court order, yes, what it really does expose in a way is this void of any congressional action when it comes to actually efficient border policy or a consistent plan from the white house. >> right. because we just haven't seen that from congress, from the administration. yeah, and it looks like just to

further that point the gop is going to take over the house just here in a few days, they had tried, tillis and sinema, snarts tillis and sinema had tried to do something at this at the end of that lame duck session. does it look promising at all to you, from where you sit, that this gets addressed by congress? >> it's hard to see now with the changing majority as well and just when you look at the fact that we haven't been able to see meaningful immigration reform in previous administrations. i think it's reasonable to have doubt that at least in the immediate months that they could come forward with a proposal, especially when the loudest voices in the room, you're hearing more so an emphasis on oversight investigations, you're hearing that it may be more likely we see potential investigations into the homeland security secretary, maybe him even call down to congress as well. immigration at this point and the border is still one of the political vulnerabilities of the white house and still one of the main sort of issues that the

republican party returns to to attack the current administration. thus far the past two years it seems that has taken priorities over actually reaching a consensus on any plan. >> you turn to what's actually happening. priscilla, there is this major backlog of applications, nearly 1.6 million asylum applications are pending, that's crazy. there's an increase seven fold increase in asylum cases from fiscal year 2012. the overall wait time is four years. what are people supposed to do? then what happens? >> when i talk to asylum seekers who have been waiting eight years, it is an immense backlog and it really is part of the same conversation which is that there needs to be reform. remember, our immigration system was built on a completely different set of issues. we are seeing mass movement in the western hemisphere, many seeking asylum, many, for example, millions fleeing venezuela and trying to seek political asylum here in the united states. our systems aren't built for that many asylum claims or

really even how to process all of people coming to the u.s./mexico border. so it comes back to will there ever be reform to address these iron us? the white house in their statement pointed the finger at congress, said it is time to make some changes. the department of homeland security has been saying that repeatedly as of late but, again, with title 42 still in effect it's coming up in that framework you were talking about with tillis and sinema and is being used almost as a tool to find some sort of balance, but, again, this system is just not prepared to deal with the set of issues now. >> and somebody said to me yesterday on the show, they said, congress should be tweaking this like every few years and we haven't had any action on it in decades so that tells you where we are. >> all right. zolan and priscilla, thanks for joining us, we appreciate it. up next, the former white house chief of staff was burning documents in the fireplace and

qanon conspiracies were running rampant. details from newly released january 6 committee transcripts. plus growing pressure on em ballot ald congressman-elect george santos when he admitted to lying on his resumé. one of his republican colleagues calling for an ethics investigation. a woman in buffalo, new york, rescues a man caught in the blizzard and suffering from severe frostbite after she said her calls to first responders went unanswered. >> i've called the national guard, i have called 911, i have called everybody, they keep telling me i'm on a list. i don't want to be on no list. i don't care about nothing else. this man is not about to die over here on 111. y'all need to get this man some help. but with upwork, there's highly skilled talent from all over the globe right at your fingertipsps. it's where businesses meet g great remote talent

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burned documents in his office fireplace, that's one of the key details we're learning after the january 6 committee released a new batch of witness transcripts. in two more conversations with former white house aide cassidy hutchinson she said meadows burned those documents during the final days of the trump presidency. cnn national correspondent kristen holmes has been following this story. kristen, there is a lot in here, but give us some context on these burned documents. these are just to remind everyone these are the waning days of the trump presidency, there is a lot going on and he's burning documents in the fireplace. >> right. also to remind everyone there is a protocol for these kind of documents that are going in and out of the white house and it is not to throw them in your fireplace. according to hutchinson's testimony she says she witnessed him throw these documents into his fireplace in his office on more than a dozen occasions. the key part here, though, is that twice, two of the times she witnessed this, was after a meeting with pennsylvania gop congressman scott perry, who we know has been linked to efforts to try to use the justice department to try and overturn

the 2020 election. that is a key there, just because of that meeting, because the context we know about perry. now, i do want to point out a couple of other things we saw in hutchinson's testimony but also several other key players. hutchinson now we're starting to see that disconnect between her and her trump-backed lawyer. this is playing out in the transcripts. the two are bickering, you're seeing her loyalties are shifting at a certain point. he's stopping her. she's trying to talk over here. that's one key part. the other thing i noticed is something she mentioned about meadows telling her and several other white house aides not to essentially put down all the meetings that were happening in the oval office, to keep a close hold. she situation she's not sure exactly what that meant but likely meant they weren't showing up until the oval office diary. this goes to the same thing about the documents. all of this is a record for the reason. it's the president of the united states. now, the last part of all of these testimonies that i thought

was most interesting was, one, hutchinson talking about the rise of qanon conspiracies that went up to the president. she had interaction with peter navarro one of the white house aides and she said at one point i sarcastically said is this from your qanon friends, peter, because he would talk to me about his qanon friends. he said have you looked into it, cass? i think they point out a lot of good ideas. you really need to read this. make sure the chief sees it. goes up to the president. she describes a meeting with congressmen and women where mark ri taylor green are talking about how her constituents are qanon and support the president. a lot of them focused around the 2020 conspiracy theories. one of the things that was interesting from another white house'd talked about the qanon conspiracies and also the fringe people coming in and out of the white house. it seems like this was wild, wild west at some point. people were barging in, sending mac a tee messages saying i want

to meet with the president. meet were having meetings that his closest aides didn't know about until afterwards. it's indicate testify of you paint this picture of the final days of the trump presidency, a lot was reported but seeing the white house aides seeing it in their own words is striking. >> it paints such a picture of chaos and going against all protocol and also to your point the fringe that was what kind of misinformation and lies were making its way all the to the to the president at that time. thanks so much. and let's discuss this now with ambassador norm eisen, he served as the house judiciary special counsel and former purchase's first impeachment trial. great to see you. when you look at these transcripts, what do you think would be the most interesting thing to doj or, say, special counsel jack smith? >> jessica, nice to see you, too. i think the most interesting thing to prosecutors in these new transcripts is that evidence, the consciousness of

guilt. when you have papers being burned in the fireplace approximately a dozen times and then after the scott perry meetings at least twice those papers being burned, jessica, scott perry is one of only three individuals we know of where the fbi has seized his phone as part of the investigation of the run up to january 6 and the violence that day, to get with two lawyers, john eastman and jeffrey clark who had their phones seize the. all of that suggests something is being hidden. then of course you have the close hold instructions where mark meadows, who is one of those -- one of the six that the january 6th committee has made criminal referrals for, mark meadows is saying, hey, let's change the circulation of information. let's change who learns even in the white house what's going on.

so those kinds of things are evidence of possible misconduct. there's been a criminal referral. scott perry has been referred to the house ethics committee, the investigations are going to continue. >> they're not stopping anytime soon. and we've gotten a pretty good sense, i guess you could say, of how the trump administration treated documents. i wonder what you make of being able to read cassidy hutchinson's transcripts where she says she's watching mark meadows and the chief of staff burning these documents regularly in his office during a transition period as kristen just laid out for us. there is protocol, we all -- we all know there's so much protocol around what to do with documents, it's there for a reason. what do you make of learning that? >> yes, when i worked in the white house, jessica, i had a burn bag and cassidy talks about that in her deposition and if you had to destroy classified or other document it went in the burn bag.

there is a protocol. meadows apparently didn't even trust that protocol. he destroyed these documents themselves. so i think that it is concerning evidence, it's additional evidence and of course the other thing that is very interesting in the cassidy hutchinson testimony is we saw how she testified after she changed lawyers and there have been very serious allegations about her former lawyer, stefan passantino and his ties to trump world. when she gets her new lawyer jodie hunt she's fully forthcoming. that's very important. she says i want to correct and extend the record. but information pours out, jessica, incriminating information for donald trump, mark meadows and others. so that's also very important part of these transcripts. >> and what do you think about -- we're expecting these

taxes to be released, the former president's taxes by the house ways and means committee on friday. what do you think we will learn? what are you going to be looking for in those records? we've heard a little bit about it but this will be the fully redacted version. >> well, the taxes will be important because there are serious allegations about whether the former president was honest and complied with the law in his taxes, and more generally he's going to trial this year in new york, a civil trial by the ag, jessica, where she has said that there's a widespread pattern of fraud in his businesses. so we will want to look for both evidence of possible tax fraud and broader fraud. we will be looking at things like is he taking proper business deductions or is he claiming losses that he doesn't really have?

is he making payments to his family which he's trying to conceal as tax deductible when they're not really tax deductible. there's controversies over conservation easements where he claims he has yielded his property for purposes of conservation, that's in new york, also in california, but did he really do it? so those kinds of issues, his business has already been convicted in new york state, 17 counts of tax fraud. is there evidence of tax or other frauds, possible federal or state, in these tax returns? >> we will see them on friday. ambassador norm eisen, thanks so much for your time. we appreciate it. >> thanks, jessica. still ahead this morning as china prepares to reopen travel in the new year, the u.s. is considering putting covid restrictions back on travelers from there. ss companies are busy spending billions on advertising. at mint we're not into wasting money. so we bought this spiffy stock footage for $5$500.

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this morning the u.s. joined several other countries in considering new covid measures for travelers arriving from china and that's because china is easing its own covid mandates and restrictions, even as the country is seeing cases surge. cnn white house correspondent arlette saenz joining us live from st. croix where the president is vacationing with his family. good morning. walk us through what's on the table here. >> reporter: well, jessica, the u.s. is considering adding some new travel measures relating to covid-19 for travelers coming from china and they say that this is due to concerns over the rise in cases in china as well as what officials have described

of a lack of transparent data. these decisions are being made by public health officials here in the u.s. and one u.s. official told me that a decision on possibly adding a testing requirement for those travelers could be made soon. now, some of the concerns about that data is that public health officials want to ensure that they have as much information as possible to try to identify if there are any new variants and if they need to put any new measures in place to try to protect people. so that is why you hear officials expressing some concern about that today. now, this all comes as some other countries have also already announced they are going to put some new covid measures in place when it comes to travel from china. for instance, japan announced that at some point in the coming week they will be requiring a negative covid test upon arrival for those traveling from mainland china. so the u.s. officials here have said that they are looking at all of the options and determining whether they want to impose some additional measures here.

they've been closely watching the end of that zero covid policy in china and the resulting rise in cases that they've seen. >> all right. arlette saenz for us in st. croix. thank you so much for that update. let's go now to buffalo, new york. a mess still unfolding there as the city digs out of nearly 52 inches of show. at least 31 people have died in erie county, new york. we're also hearing some truly incredible rescue and survival stories, one close call unfolded on facebook live after a woman discovered an elderly man caught outside in the storm with severe frostbite. >> i've called the national guard, i have called 911, i have called everybody, they keep telling me i'm on a list. i don't want to be on no list. i don't care about nothing else. this man is not about to die over here on 111. y'all need to get this man some help. >> that is sha'kyra aughtry. first responders could not reach her, a lot of those responders

couldn't clear the roads and get to where they needed to go. others saw her live stream and helped her get that man, joe white, to the hospital where he's now recovering in the icu with severe frostbite burns. white's family says he's developmentally disabled and may have gotten disoriented after leaving his group home on the 24th. >> my family, you know, always taught me, you know, to have compassion and that's what i did. it was, you know -- i just had to jump in. just had to jump in and do what i can do and i tried to as long as, you know, to help them come to me, me and -- me and his sister just, you know, we bonded over the time throughout the course of the time of being with me. >> honestly i'm sure he would have perished. like i told joey, we gained a family. i'm looking at my sister. >> such love and compassion. really amazing story. the snow thankfully has finally come to an end there, temperatures will warm to 50 degrees later this week.

cnn's national correspondent athena jones is live in buffalo. what are officials say today as they continue to dig out? as recently as yesterday it was still hard to get around, they were still trying to get the roads passable. >> reporter: that's exactly right, that's been the focus of the last several days making sure at least one lane of traffic could be opened on every single street in buffalo, so that those emergencies could be dealt with. a lot of these emergency calls went unanswered, more than 400 of them during the height of the storm. they want to make sure that life-saving measures can take place all over the city. that is something that's already happened. you can look at the street in downtown buffalo, it's pretty clear. there are mounds of snow on each side and those mounds of snow those are actually smaller than what we saw on the way in. that work continues today. in fact, a driving ban is still in effect for buffalo. police say more than 450 pieces of snow removal equipment are out on the streets.

we've seen several trucks going by in order to try to continue to dig out from this more than 4 feet of snow. they're begging folks to still remain off the roads in terms of individual drivers. the mayor did tweet, though, that several bus lines are going to be coming back into service this morning, rail lines will begin service again around 11:00. some things are beginning to return to normal but one of the big concerns and this speaks to what we saw on the way in yesterday, we drove in on a passable road but the sides of the roads were piled up with snow and some of the deaths, some of the people who lost their lives in this storm were found in vehicles. so that's something we're going to be concerned about as officials, you know, begin looking and doing welfare checks in homes and checking vehicles. we do expect to get an update from erie county officials at about 10:00. so not long from now. we hope to get an update on the death toll and on how the efforts were going on right now. >> we will keep an eye on that. officials concerned when they were doing the welfare checks what they might find.

thanks so much. still ahead this morning, at least one republican now calling for an ethics investigation after gop congressman-elect george santos admitted to lying about several things in his resumé. we're live on capitol hill. ♪ what will you do? ♪ ♪ will you make something better? ♪ will you create something entirely new? ♪ our dell technologies advisors provide you with the tools and expertise you need to do incredible things. because we believe there's an innovator in all of us. all across the country, people are working hard to build a better future. so we're hard at work

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republican congressman-elect george santos still vowing to take his seat in the house next week, even after admitting to a long list of falsehoods and outright lies about his background, which he called overstatements and embellishments. >> not false at all. it's debatable. i can sit down and explain to you what you can do in private equity, in capital via servicing

limited and general partners. we can have this discussion that's going to go way above the american people's head. >> you're saying that you can't explain it in a way that your constituents would actually be able to understand. >> i can explain -- >> just to be clear, he had said he had worked at some places, there was no evidence of him working at those companies at all. one of his fellow incoming house republicans says he should face an ethics investigation. cnn congressional correspondent lauren fox joining us now. lauren, so far republican leadership has been pretty silent on this. >> reporter: yeah, it's really a striking juxtaposition, jessica, because like you said, the one person who is standing up and calling for an ethics investigation is a new member of congress, representative nick valoda in another neighboring district. i want to read you just part of his statement. he said as a navy man who campaigned on restoring accountability and integrity to our government i believe a full investigation by the what you say ethics committee and, if

necessary, law enforcement is required. new yorkers deserve the truth about house republicans, deserve an opportunity to govern. jessica, that really is the key distraction when lawmakers come into washington next week, house republicans are supposed to take the majority and yet they are going to be in a position where everyone is going to be answering for george santos. this incoming freshman lawmaker who is determined to take his seat in congress. the other question is going to be coming to those leaders, kevin mccarthy, steve scalise, those leaders have not spoken up about what they think needs to happen to george santos. and one thing that people back home may not realize is that up here on capitol hill reporters are everywhere, constantly approaching members, trying to get that kind of accountability. so george santos next week when he comes to washington he's going to be answering a lot of questions as is kevin mccarthy and steve scalise. >> yeah, they're going to have the whole capitol hill press corps around them.

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if you'd like to end 2022 as a multimillionaire, you still have a shot. one more megamillions drawing for the year. if you want in, buy a ticket before the next drawing friday night. this new year's day, a new cnn film tells the it story of dionne warwick. our victor blackwell has a closer look. ♪ the moment i wake up ♪ ♪ before i put on my makeup ♪ ♪ i say a little prayer for you ♪ dionne warwick is a global music superstar. ♪ do you know the way to san jose ♪ >> reporter: but her impact extends far beyond music.

warwick's singing career started at her grandfather's church in new jersey. her talent and drive propelled her from the church choir to the most famous stages around the world ♪ this girl's in love with you ♪ >> reporter: when she started touring in the south, she encountered a level of bigotry she had not seen growing up in the north. ♪ >> reporter: her response was clear. >> blacks a this side, whites on this side. the stage was straight ahead. i remember sam saying, dionne, do not turn we're back on the white folk. first thing i did, i went straight to the band and said [ chanting ] >> when the hiv struck in the --

>> i became very, very vocal and very public with the aids issue, based on the fact that we were losing so many people. ♪ i do believe i love you ♪ >> some had to be done ♪ ♪ keep smiling ♪ ♪ keep shining ♪ >> she was a hero to a lot of people. she was the first person in the music business to speak up about it. >> my role as am bass error of health. >> reporter: her actions prompted president reagan to name her as ambassador for health around the world. today she continues to make an impact through her color telephone twitter commentary. collaborations with jung artists ♪ i'm gonna break a leg ♪ >> reporter: pop culture

presence. >> dionne, why are you perfect? >> darling, i'm not perfect, i'm just very, very good. >> reporter: ongoing charity work. at 82, she continue to say share her legendary music with audiences around the world. victor blackwell, cnn. again, the all-new cnn film "don't make me over" premieres on sunday. another day and more than 2500 southwest airline flights are canceled. what's the resource for passengers to get reimbubursed. formulated with nourishing, prebiotic oaoat. it's clinically proven to moisturize dry y skin for 24 hours. aveeeeno®

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off the shelves, but not for diabetes. it was recently approved for weight loss. that's put it in very high demand. elizabeth cohen joins us live. there's been a lot of celebrities promoting this drug. how is this affecting the people who need it, people like diabetics? >> yes, it really is having an effect, jessica. let's be clear. this is one drug sold under two names, but it's the same drug. one for diabetics, and one for losing weight. both are legitimate reasons, but it's become so popular for weight loss, that some people with diabetes are having trouble getting it. let's take a look at what the manufacturer has to say about this. they say there's an enter mittant supply disruption of some dosages of this drug called

ozempic. this is really spelling trouble for some people with diabetes. it's an interesting drug. for weight loss. it works on hormones that regulate appetite. it's been a godsend for many people. it can lead to, say, 10%, 15% weight loss. that doesn't rep the folks can diabetes who need this drug. >> elizabeth cohen, thanks so much. it is the top of the hour. i'm jessica dean in washington. jim scuitto is off today. relief is still days away for many southwest customers, the airline trying to fix what secretary buttigieg called, quote, a complete meltdown. already today the company has canceled 62% of its