♪ hello, i'm sara sidner in for victor blackwell. welcome to "cnn newsroom." the southwest airline meltdown is now in its seventh day of derailing people's travel plans. since last thursday, the company has cancelled more than 15,000 flights, including 2300 set for tomorrow. flight aware finds 89% of the nation's cancellations just today belong to southwest airlines. transportation secretary pete buttigieg promises to hold the nation's largest domestic carrier accountable. but for some passengers, southwest may never be able to make up for days of delay. misplaced luggage and ruined holidays. >> i hate southwest. southwest, i hate them. i hate them. >> how did you make out? >> i was there from 12:00 --

12:00, still stranded. i need to drive nine more hours. i'm upset, i'm stressed, i'm tired and i hate them. >> okay. >> she did not pull any punches there. cnn correspondent nick valencia is outside of hartsfield-jackson airport, the busiest in the world. nick, what are you hearing from passengers today? is did it sound like what we just heard? >> reporter: sara, they're so over this, having to deal with the delays, the cancellations and the rebookings, and seemings like one more day they'll have to deal with that. with the saga, 15,000 southwest flights have been cancelled. today, 2500, and looking behind me here at the southwest ticket counter you would think there would not be a problem at all, but this really doesn't translate to the mess that the passengers are experiencing. the reason that no one is in line or considerably thinner

than we have seen in past days. people don't have planes to get on. even those with a flight scheduled to take off in time, they're encountering a different set of problems. i spoke to an 11-year-old who spoke to me through tears, she was going to travel as unaccompanied minor. and because of shorta age of staff, they wasn't able to get on the plane. it's being tested here. i spoke to michelle smith, she said she's flown with southwest for over 20 years but going through what she's gone through this week, she's drawing that into question. >> i've been a longtime southwest fan, 20 years, traveled a lot. this year has been a bad one, they have disappointed me? >> reporter: do you have a message to the ceo if he's watching? what do you say to him? >> fix it. fix it. he's got a lot of loyal fans and he's losing them left and right. >> reporter: really. there's a lot of sad stories

around the airport when it comes to southwest because it's really their problem as it continues to deal with the outdated, antiquated systems, the way they operate the airlines. earlier, sara, i spoke to a woman who said she was sleeping in the airport for the last two days. she's stranded here, the cancelled flight she had to columbus, she doesn't have enough money to rebook a ticket there. she's out of options. she did not want to go on camera, but we're seeing mixed emotions, frustration boiling into anger and that is tears for passengers dealing what they're dealing with, sara. >> nick valencia, thank you for the insight. let me turn to a southwest passenger. her name is courtney clark. courtney, your story mirrors other people's, you're from austin and had been in delaware with your family, enjoying the holiday, hopefully. then you were supposed to fly southwest home back to austin on monday. it is now wednesday. apparently, you boarded the plane which is better than most

people have been able to do. then what happened? >> so, on monday, our flight got cancelled, as we were lining up to board our southwest flight home. we were lucky to get a different airline and get a flight home late, late last night, early this morning. so we're now home. >> i see. >> but not on southwest. >> how did you get that flight? was it southwest that took care of that for you? or did you have to do all of the sort of figuring out on your own? >> we did ourselves. i'm a frequent flier with southwest. and my husband and i are savvy travelers. we clued in pretty quickly that southwest wasn't going to fix this problem for us in a timely fashion. and we were able to go online and book some relatively affordable flights ourselves to have a backup plan. and southwest had gotten us booked on a flight, but lo and behold, we woke up tuesday morning and saw that flight had also been cancelled. so, we knew we had this

allegiant air flight and we took it and managed to get home. >> congratulations on getting home. i'm sure it feels good to be there. i do want to ask you what your thoughts are and what we've been hearing from those who run southwest. the ceo apologizing, saying that this is a systems issue. and the pilots association also saying, look, we've known about this for a really long time that we have an i.t. issue, we have a systems issue that is very old. and it hasn't been upgraded in a really long time. what do you make of that? >> i've been hearing that same feedback. and it makes sense, but the original southwest airlines culture was if you keep your employees happy, they will make your customers happy. that's what southwest used to set it apart. and they haven't been keeping their employees happy because they're using these antiquated, outdated systems that have their own employees on hold for hours to get rescheduled.

and i think that's why, just because they're not sticking to what made southwest southwest. keeping their employees happy so their employees could deliver great customer service. now the customers are mad. >> and they are really mad, some longtime customers we've been hearing from who are thinking about never flying southwest again. i do want to point this out, because southwest is saying to keep all the receipts for any expenses and the airline plans to make everyone's situation whole. what do you want from them? what would make you whole? >> that would certainly help. i think what i need is immediately, yes. refunds and reimbursements and everything we incurred. two different hotel rooms. a whole other set of flight plans. additionally, what i'd really like to see is what are they going to do short-term and long-term, to keep this from happening again. i'm an almost weekly flier in my

job as a keynote speaker that goes to conferences. and right now, my trust is broken and i would want to know that i can trust them to go where i need to go. >> do you think there should be legislation that gives passengers more power? >> i don't know the answer to that right now. i certainly think that we have a lot of questions that we need answers to. and so, i'd like to see some immediate first steps to build that trust back. and, yes, i think we need to unearth, get to the root of what allowed this to happen before we can even think about how do we build that trust back. >> courtney clark, thank you so much for sharing your story with us. the supreme court has decided to keep in place the border restriction known as title 42. at least until it hears some of the legal challenges that will be brought forth in february. now, the policy put in place by the trump administration during the early days of the pandemic allows federal officials to

deport migrants before they have received an asylum hearing. but the court's ruling has some interesting allies. conservative justice neil gorsuch siding with liberals and noting that the crisis is not a covid crisis. and edicts designed for one emergency only because local officials have failed in a different policy. we are a court of law, not policy of last resort. joining me is cnn's leyla san santiago. and she's been in el paso. you've seen the policies and they're still preparing for another surge of migrants to come through. how do officials inform asylum seekers, about what is happening with the laws in this country?

>> reporter: you know, there is so much confusion, sara, as i have spoken to migrants, they are asking me a lot of questions because they, themselves, are trying to make sense of what this means and for them, more importantly, the impact. so, let me kind of walk you through where i am right now. this behind me is a shelter that is run by the church. and you can see that the streets are lined with not only young men, older men, but also families. i mean, i have seen toddlers and babies and have heard just nightmare stories of what it was like to get here, dealing with cartels, being robbed, being harassed, being threatened, et cetera. so, now, as they learn of title 42 and the supreme court's decision to keep it in place, the fears continue, the uncertainty continues. many not knowing exactly what will they will do, fearing that they could be sent back at anytime, so this doesn't appear to be much of a deterrent at this point. but it does appear to just add

to the fierce and the uncertainty that many of them have been feeling, as you mentioned -- the city, i'll go ahead and show you over here as well -- you can see many of them lining up for donations and meals when i tell you about the city and its efforts. they have now said that they are preparing two vacant schools in hopes of preparing that for shelters for what could be an influx, a surge, a potential surge of migrants heading this way. customs and border protection have said that they are putting up temporary facilities to increase capacity when it comes to processing migrants that may be coming up. because on the other side, not far from where i am right now, in mexico, we know that there are tens of thousands of migrants in matamoros and where i am, waiting to cross over into the united states, but many of them not sure of what is next or what the next move will be,

sarah. >> thank you, leyla. priscilla, how is the court responding? >> we heard from president biden last night, he said this is long in terms of getting rid of title 42, but going to continue to comply with the order answer advance the preparations. i just want to remind viewers why we're still seeing migrants in texas and why there's concern of a surge. title 42 doesn't apply to all nationalities. it really depends who mexico is willing to take back and who they can expel to their native countries and that doesn't apply to the u.s. nationals arrived to the u.s./mexico border. and of course, there are migrants evading border security. so that is why the administration is so focused on their preparations, setting up facilities, scaling up ground transportation and working with ngos along the u.s. southern

border. the administration, though, is also taking the opportunity to tell democrats and republicans to find comprehensive immigration reform and work towards that. of course, that is an issue, sara, that has vexed them for years and has only grown more politically contentious. >> yeah, this isn't just the president's issue. this is a congressional issue. priscilla, you have reporting of domestic violent extremist threats relating to the end of title 42. tell us about that. rrl tha >> reporter: that's right, i obtained a memo which underscores the end of title 42 triggering domestic violent extremism. they note, for example, online chatter that was focused on targeting migrants and criminal infrastructure, for example, firearm attacks, policing land mine and shooting substations to disrupt potentially immigration facilities. again, this really underscores

some of the concerns within the department of homeland security and the grievance over the immigration policy and the animosity against immigrants that have also fueled attacks in the past. all of this being monitored by the administration, sara. >> priscilla alvarez, and leyla santiago, thank you both for your reporting. now january 6th transcripts detail former president trump's fury at vice president pence. for and alleged mark meadows burned documents in an office fireplace regularly. and the snow. it's finally stopped falling in buffalo, but the work is just getting started for the rescue crews. we'll take you there, live. wondering what actually goes into your multi-vitamin? at new chapter its innovation organic ingredients and fermentation. fermentation? yes, formulated to help your body

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aide john misenti. tell us about that. >> reporter: yeah, he had interesting revelations in his transcript, behinding saying that the former president was referring to f'ing pence. this is after january 6th, when it happened, when they were prepared to leave the white house and trump was still complaining about pence at that point. he also said in his interview with mcatee, acknowledged that they had pressured to try to delay the transition, this is something that cnn had reported on as it was happening at the time. mcatee also said he heard trump mention a potential blanket pardon for those involved in january 6th. in the transcript he says trump raises this possibility. the white house counsel pushing back saying this isn't a good

idea. and trump is saying, what about the people who were nonviolent? they said, no, we're not doing this, sara. >> there's a lot going on in these transcripts that we have not yet heard that we certainly didn't see in the public hearings. what else stands out to you? >> reporter: that's right, one of the things, frankly, that didn't come out in the public hearings was this notion of mark meadows burning documents. and this is something that cassidy hutchinson brought up in her interview with the committee said there were about a dozen incidents where she sas into th fireplace in his office. she said she didn't know what documents they were, if they were original documents. that was a revelation. and she said meadows had the close meetings, and she wasn't sure if she's were meetings kept off the log at the white house at that time. and she said there were several discussions at the white house about qanon conspiracies. i want to read you one of the

lines from the cassidy hutchinson transcripts. she said at one point, i sarcastically said, oh, is this from one of your qanon friends, peter, referring to peter navarro, because peter would talk to me about his qanon friends. he said, have you looked into it, cass, they really have good ideas, make sure mark sees it. she details where qanon and various qanon conspiracies come up. >> she seems to have more courage than all the president's men. sara murray, thank you for bringing that with us, let's discuss with principal assistant attorney general tom dupree. for you i know there's a lot there because there are many hundreds and hundreds if not thousands of pages. but what's the biggest that you took from all you read? >> well, we're certainly getting more insight into the craziness

behind the scenes january 6th and afterwards. with regard to what we were just talking about the chief of staff burning documents in his fireplace. that's a detail we haven't heard about it before. we knew he might have done it, i don't think we appreciate the volume of documents that he apparently burned. without knowing what the documents are, it's hard to say whether or not it's illegal. i think what everybody can agree on, it's not best practice for white house chief of staff for him to burn documents in his white house fireplace. >> can i ask you, it's the documents that really technically belong to the people, you're being paid by taxpayers. what would make it problematic or even illegal? what kind of documents would make that a problem? >> sure, as a general matter, the rule typically would say you need to retain and preserve original copies of documents. typically, that would be the document that was actually put eyes on by the president, signed by the president, handled by the president. but if you've got a situation where the original document is

preserved, you're often able to discard. in some cases you're required to discard additional copies. if he's throwing out and burning original documents that could be a problem. if they were copies, maybe not so much. >> how would you prove an allegation like that? >> well, it's a challenge, right? because the evidence is literally burned to a crisp. i mean, one thing you could do is, if there were witnesses who were in the meetings who could attest to what documents he was given during that meeting. what documents he handled during that documents and therefore what documents he discarded, that's how you might go about proving it. obviously, another way to do it, see if you can locate the original documents of what he was given. if the original document is sitting somewhere safely preserved it's a good bet, whether it is he burned is probably a copy. >> as an attorney what do you make of the intervenors of cassidy hutchinson's first attorney, mr. passantino.

she talks about that. and she obviously switched attorneys and then went back and said i want to basically redo some of the things and clarify what she told the committee. >> yeah, it's worrisome, anytime you're representing a witness in this context, number one, you need to make sure you're forthright and honest with the witness about who is paying the bills. who you're representing, what your interests are in this case. you've also got to be careful not to try to shade or color or persuade the witness, not to tell the truth under oath. now, of course, there's no obligation for a witness to simply say effverything that's your mind to answer the questions given. certainly what we saw from cassidy hutchinson's testimony from what she saw, she was being pressured to be moret reticent and not able to.

>> and with the attorney/client privilege, she as the client can complain about this, what would have to happen? could he be disbarred or, for example, or scodisciplined if cassidy hutchinson came out to say i don't know, i was pressured, i don't remember? >> well, sure, if attorneys are found to violate a disciplinary rule about a proceeding taking place. in the same, it's not how the witness perceived it, but actually what the lawyer said to her. whether or not that advice came until purported transcripts before the committee. whether or not that that advice came behind the scenes and said here's what my witness said to me in getting ready for the hearing that could pose a problem. whatever the client interprets is certainly a big part of it. if there were a disciplinary proceeding i suspect the first person they would want to hear from is the lawyer himself about what he said and intended to

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from her home. cnn's athena jones brings us the latest from buffalo. that is heartbreaking to hear. how close she was. athena, there is still a driving ban in buffalo, correct? >> reporter: hi, sara that's exactly right. authorities want people to stay off the roads, they say, though, they'll reassess at this driving ban overnight depending on how much snow they're able to clear. i want you to look at this mountain of snow behind me. that has been building up since this morning. in fact, earlier this morning, trucks stopped dumping snow thinking maybe it was too much. they started a new pile. you can probably make out the truck driving away. he just came to dump a new load. part of that load is frozen in the back of his truck. we also have some drone footage that was shot by our cnn photo journalist jeff mills which gives a closer look of the mountain of snow, which, by the way is at least two or three

stories high, it's higher than the two-story houses around here. he also shot footage showing what it takes to get 4 feet of snow out of the way. that is continuing as you mentioned national guard this morning doing door-to-door checks both in the city and suburbs where people lost power. to make sure they have what they need, if they don't have food and help that they get help there. we also know if they were able to check on folks, they weren't able to respond to during the blizzard, there were 1100 unchecked emergency service calls they were unchecked because the roads were impassible. this is why people got stuck and died. as to a couple hours ago, they were down to 200 to 300. that's a lot of door-to-door checking. of course, the continued effort to clear the snow from the streets. the goal from erie county executive mark poloncarz to make sure one lane of traffic is open in every single street of buffalo so that the city can

operate well, so emergency services can operate well. here's what he had to say about the importance of checking on people, though, in these neighborhoods, take a listen. >> we are fearful that there are individuals who may have perished living alone or two people who are not doing well in an establishment, especially those that still don't have power. but i think it's important. this is going to happen in the city and the suburbs. so, anyplace that lost power, the national guard is going to come down. >> reporter: and the last thing to keep in mind is that city and county officials are concerned about the possibility of the flooding. so that's one more reason they have to remove as much snow as possible, especially in certain strategic areas that they know don't drain very well. the next couple days temperatures are getting to the 50s so that's a lot of rapid snow melt. sara. >> athena, you have the national guard there checking on people and 911 calls backed up, because as you mentioned, like so many

of the emergency services couldn't make it through all of that snow. is there any indication how long they're going to keep the roads closed? >> reporter: they say they're going to-evaluate it overnight. late tonight and in the morning. the goal is to have at least one lane cleared everywhere across the city of buffalo by tomorrow morning. and the county roads, the area that the county is in charge of, they believe they'll have those roads cleared mostly by 7:00 p.m. tonight. so, the idea is to work as much as possible. we've seen loads and loads and loads of trucks picking up snow all around the city. snow that's been piled up in one neighborhood. and bring it to the larger piles here so that is going to continue. we've also seen a lot of snow melting already. it's just above freezing. it's only going to melt faster as it gets warmer, sara. >> we were just seeing video of the city using their snowmobiles. not every city has that in buffalo, certainly used to snow,

but this is unprecedented. athena jones thank you and your crew for reporting. >> joining us, mitch nitkowski, a buffalo councilmember, you can give us details on recovery efforts that are taking place, as we speak? >> i do. and i want to follow-up on the reporting that just happened. it's super important for folks to know that the national guard and police services will be knocking on doors to do welfare checks for neighborhoods that lost power, for an extreme amount of time, about 48 hours to 72 hours. and i have a specific neighborhood that was hit very hard with power outages and that's the old first ward. and i want folks to know that when power outages going on this long the most vulnerable often suffer. that's senior citizens, that's people that are using machinery to keep themselves alive every day. people with disabilities that you need equipment to keep themselves alive.

so, we're praying that when the national guard goes and does welfare checks that we don't discover more fatalities. >> i just want to mention we're looking at scenes from above from our cnn air team, a drone showing just -- i mean, a mountain of snow that's been dumped from other places, just to give a scale of how big this is. now, i know and we all know that buffalo has dealt with a lot of snow in the past. just in the recent past, you had 5 feet or 6 feet of snow, just last month. but in this case, we hear it's the winds that were the problem that kept people from being out on the roads, as well as the snow. are there reports of people missing that the city is trying to figure out what happened to them as well? >> that's the unfortunate, you no, place that we're in right now. is we just don't know, because as we dig ourselves out, we're really trying to put those pieces together, to see if people are still missing. or recovered in vehicles or

recovered in their homes. and also delayed a response, since we haven't had power, where some of these roads have been impassible, people just haven't been able to reach one another. and officials have not been able to respond to these residences. so, we are really taking it, you know, an approach that is, unfortunately, very hard, when we are recovering from this. >> mitch, we're looking at all of the different things that buffalo has to deal with snow. it's pretty impressive, lots of different kinds of machines to move it out of the way. but i do have to ask you some back and forth that has happened because politics does come into play in the days after something like this happen, the erie county commissioner mark poloncarz and the buffalo mayor byron brown, the commissioner is criticizing the mayor in the cleanup, saying the mayor hasn't been in delay contact with other municipalities that seem to be doing better. what are your thoughts on this? and has there been communication

from your vantage point? >> yeah, look, i'm just going to tell the truth and the fact of the matter is, when municipalities don't work together, residents suffer. and the county executive has been in contact with me throughout the storm and says that he has not had contact with the mayor's administration. and i just -- at this time, don't want to put politics -- because we're still digging ourselves out of this storm. but we are going to have to do an autopsy after this blizzard and figure out how municipalities can work together to better address disasters like this. as you said the city of buffalo, we're prone to snow and we're prone to extreme weather like this, so we really need to get on the best foot forward for our residents. >> and the mayor, i spoke to him yesterday, he said they're doing everything they can. we will see. like you said, you don't want to play politics because there are people in potential need and in danger. mitch, i thank you for coming on and giving us a real look at

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i spent thousands on other diets that didn't work. on golo, i spent a couple hundred bucks and got back down to my high school weight. you're not gonna believe this thing is possible but it is. the drug ozempic which was meant for people with type 2 diabetes is now in short supply. this is after becoming a viral weight loss hit on apps including tiktok and facebook. senior medical correspondent elizabeth cohen is joining me now. there are some huge articles on this that i have been seeing. it's become a favorite in a lot of places including hollywood.

how big is the problem? and what's it doing for those people who actually want to use this for the thing it was meant for, which is diabetes? >> so, sara this is becoming a problem for some people with diabetes. they rely on this medicine to control their blood sugar levels, and they're not able to get it because people are using it for weight loss. now, to be clear, weight loss is also a legitimate use for this drug if you're over a certain weight. the problem is that people are using it where it's not necessarily clear that they really medically need it. and that can be taking it away from people who do medically need it for diabetes. so, let's take a look at what the maker of this drug says. the makers of ozempic say there are intermittent supply disruptions of some dosages of ozempic, due to the combination of incredible demand, coupled with overall global supply constraints. so, they do have some parts of their website where they sort of help guide people through.

and they explain all of this, but really, that's a fancy way of saying there shortages, for some people, in some parts of the country. and doctors are having to really try hard to figure out how to help their patients. sara. >> elizabeth cohen, thank you for that. it's a problem. and i hope they get it sorted out. now, despite the growing uproar surrounding congressman-elect george santos, house gop leadership -- silent. why is the republican party not calling out this blatant lies? we'll discuss, coming up. it has long-lasting light scent, no h heavy perfumes, and no dyes. finally, a light scent that lasts all day. downy light!

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from the slap to kanye west, or ye, so onset gossip, it was a wild year for entertainment. here's cnn's stephanie elam. ♪ >> it's time. >> reporter: "stranger things" time travels to the '80s. while beyonce also "renaissance" skyrockets to the top. >> this is your captain speaking. >> reporter: and the triumphant return of blockbuster movies. hollywood forged full steam ahead into 2022, and it was a wild ride from start to finish. here's a look at the top entertainment stories of the year. at number ten -- >> hollywood stars ben affleck and jennifer lopez have finally said i do. >> reporter: second time's the charm for this love story 20 years in the making. the pair met in 2001 on the set of the rom-com "gili." >> hello.

do we know each other? >> not yet. >> reporter: they got engaged a year later, but after a whirlwind romance, they called it quits three years after that, but the couple found their way back to each other last year and exchanged vows at an intimate ceremony. at number nine -- >> the one thing they ask of us is to stay here. >> reporter: drama on the set of "don't worry darling." harry styles, chris fine, and florence pugh. the all-star cast generated a lot of buzz for its behind-the-scenes gossip. it starred when shia labeouf left the project and was replaced by styles who was reportedly in a relationship with director and co-star olivia wilde. then there were tensions between wilde and lead actress florence pugh, and video seemed to show styles spitting on chris pine during a press tour which his spokesperson denies, but would the very public off-screen chaos hinder it at the box office? turns out there was nothing to worry about. "don't worry darling" won the

box office on opening weekend. at number eight -- >> see you on the other side. >> on the other side. >> reporter: small screen hits dominate pop culture. "stranger things" took audiences into a time machine, fast forwarding to 1986. the show's fourth season brought back kate bush's "running up that hill," metallica's "master of puppets," and paid homage to '80s trends and styles. "abbott elementary" brought back the tv sitcom while "the white lotus" traveled hbo to exotic locations and brought home ten emmy awards. and "wednesday" proved to be a huge winter hit with audiences logging over 1 billion hours of screen time. number seven belongs to the queen bey herself. beyonce smashed records with her seventh studio album "renaissance." things got off to a rocky start when the tracks were leaked

online, but her fan base came to her rescue. the bey hive rallied fans on social media to wait for the official release so everyone could enjoy it together, and that they did. "renaissance" blasted to the top of the charts giving us nods to jams of the past. number six -- >> tom cruise's "top gun: maverick" had the biggest opening weekend of all-time. >> reporter: blockbuster movies are back. >> this is your captain speaking. >> reporter: the summer blockbuster raked in nearly $1.5 billion worldwide. >> we're going into combat. >> reporter: and "black panther" fans turned out for whatakanda forever. marvel's iconic superheroes led the charge at the pbox office, but nipping at its heels, "avatar: the way of water" is setting up for a wave. >> cutting ties with kanye west.

>> reporter: at number five, kanye's controversies. after making a series of anti-semitic remarks and wearing a shirt with the slogan linked to the ku klux klan, ye's business partnerships ended. balenciaga and gap also pulled the plug, and adidas ended their longtime flagship deal. meta and twitter suspended his accounts and ye announced he would acquire parlor, but that deal went bust too. >> isn't it possible they're both guilty? isn't it possible they both said defamatory things? >> reporter: number four, johnny depp and amber heard's courtroom battle. >> do you find that mr. depp that has proven that ms. heard acted with actual malice? answer, yes. >> reporter: amber heard stoic as a jury found she did defame. johnny depp in a 2018 op-ed in "the washington post." the jury awarding depp millions in damages. >> as against amber heard, we the jury award compensatory

damages in the amount of $10 million. >> reporter: as depp fans cheered outside the courtroom, another $5 million in punitive damages was awarded. on heard's counterclaim, depp was found liable for a statement. the jury awarded her $2 million in damages. in december, her and depp reached a settlement on the defamation case, but heard said this is not an act of concession. >> reporter: number three, saying good-bye to hollywood legends. >> actor and comedian bob saget has died. >> reporter: it started with the sudden death of one of tv's most beloved stars. ♪ and then olivia newton-john lost her battle with cancer, and sadly the list of entertainers we lost this year grew to include some of our favorites. ♪

number two -- taylor swift's ticketmaster fiasco. a concert for the eras. millions of fans queued up to buy tickets for swift's highly anticipated worldwide tour. as soon as ticketmaster's presale began, the heavy demand snarled ticketmaster's website. thousands of swifties were in line for hours, and many left empty-handed when ticketmaster suddenly canceled the presale. swift blamed ticketmaster for the snafu saying it's been excruciating, but nothing stopped her ultra loyal fans from supporting the pop star. she became the first artist ever to claim all ten spots on the billboard hot 100, following the release of her latest album "midnights." at number one -- the slap to the jaw that had jaws dropping. a showdown on stage at the oscars as smith confronted chris rock for making a joke about his wife. >> jada, i love you.

g.i. jane two. can't wait to see it. oh, wow. wow. will smith just smacked [ bleep ] me. >> reporter: the audience inside the dolby theater and around the world stunned. >> there are consequences. >> i physically felt ill and i'm traumatized by it. >> reporter: smith resigned from the academy and was banned from attending any of their events including the oscars for the next ten years. he apologized to rock, and is trying to move on. he's currently seeking redemption in apple t tv's "emancipation," already getting some 2023 oscars buzz. there are big things to come for our newsmakers on our list. beyonce says "renaissance" is act one of three she recorded during the pandemic and the cast of "stranger things" is poised to start shooting their fifth and final season. in los angeles, i'm stephanie

e elam. >> that's my girl. thank you for that, stephanie. relief is still days away for many southwest customers. the airline is still trying to fix. what transportation secretary pete buttigieg called a complete meltdown. we'll have a live update sister you sfex. -- for you next. we should do g like that for dad?d?” and she was like “you know what i think ththat would be actually really cool.” ♪ i figugured this is a great holiday present since i won't be with him for christmas. ♪ it was the best gift that i ever received, in my entire life. because it opened up my life. unwrap your family story, with ancestrydna. ♪ are you feeling sluggish or weighed down? metamucil's new fiber plus collagen can help. when taken daily, it supports your health, arting with your digestive system. metamucil'plant-based fiber forms a gel to trap and remove the waste at weighs you down, helps lower cholestel and promotes heahy blood sugar levels. while its collagen peptides

help support your joint structures so, start feeling lighter and more energetic by taking metamucil every day. feel less sluggish and weighed down after just 14 days. sign up for the 2-week challenge at metamucil.com. hey, i just got a text from my sister. you remember rick, her neighbor? sure, he's the 76-year-old guy who still runs marathons, right? sadly, not anymore. wow. so sudden. um, we're not about to have the "we need life insurance" conversation again, are we? no, we're having the "we're getting coverage so we don't have to worry about it" conversation. so you're calling about the $9.95 a month plan -from colonial penn? -i am. we put it off long enough. we are getting that $9.95 plan, today. (jonathan) is it time for you to call about the $9.95 plan? i'm jonathan from colonial penn life insurance company. sometimes we just need a reminder not to take today for granted. if you're age 50 to 85, you can get guaranteed acceptance whole life insurance

starting at just $9.95 a month. there are no health questions so you can't be turned down for any health reason. the $9.95 plan is colonial penn's number one most popular whole life plan. options start at just $9.95 a month. that's less than 35 cents a day. your rate can never go up. it's locked in for life. call today for free information. and you'll also get this free beneficiary planner, so call now. (soft music) ♪ hello, colonial penn? oh ms flores. you're the leader of many and pet wrangler, too. so becoming a student again might seem impossible. national university is here to support all of you. national university. supporting the whole you.