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it's the subway series menu. 12 irresistible subs. the most epic sandwich roster ever created. ♪♪ it's subway's biggest refresh yet! it's 3:00 p.m. eastern, and thank you for sticking with me. i'm sara sidner. this just in, the u.s. will now require all travelers entering the country from china to show a negative covid test. the new requirements come as cases in china surge following the country's move to ease

restrictions. cnn's kevin liptack is traveling with president biden as he goes to the virgin islands. tell us about these new restrictions and why they have been put in place. >> reporter: yes, sara. these are going to go into effect on january 5th. so about a week from tomorrow, and what they do is require all passengers who are traveling from the united states to show proof of a negative covid test before they get on their airline. it can be a negative pcr test. it can be a negative self-antigen test that's administered by a tell health service, but they need to show it before they begin their travel to the united states, and it's not just people flying directly from china to the u.s. they will also require that on people who have stopped over in certain cities on their way to the united states. note, this is all coming amid that surge in covid cases in china following the lifting of their very tight covid zero policies. the u.s. has grown increasingly alarmed at what they're seeing

more at the lack of transparency because of the surge of cases. u.s. officials say they haven't received much genome syncing information. that allows them to track variants merging in china. they are saying they aren't getting that information to help prevent its spread in the united states, and this all really sort of ha of has echoes of the early days of thepandemic. it also speaks to this growing mistrust between the u.s. and china specifically when it comes to covid, and china says they continue to resist u.s. offers for vaccines for chinese citizens. the u.s. has said china hasn't been transparent about the origins of covid, and so these new rules will stay into effect until the u.s. has a better handle on what's going on in china, and so officials say that these will take place january

5th. it'll affect passengers over 2 years old. the chinese foreign ministry did respond to reports this might happen today saying that the u.s. and china and all countries need to work together to help the global economy respond and rebound from covid. so certainly there could be a fierce reaction from beijing, but we'll have to wait to hear what they say, sara. >> our selina wang who was in beijing has been doing a lot of great reporting, and has some numbers, but she's also talked about the fact that covid is going insane there. there are bodies piling up in crematoriums. they have a lot to answer for. thank you so much, kevin. i have go say, boy, you got a good assignment today. >> reporter: yes. someone's got to do it, right? >> all right. relief is still days away for customers. they certainly are not smiling because they are stranded, but what may turn out to be the biggest operations failure ever for southwest airlines.

the nation's largest domestic carrier has canceled 2,500 sum flights today alone. more than 2,300 flights are expected to be canceled tomorrow, and in total, more than 15,000 flights have been canceled since last thursday when disruptions from a major winter storm began. southwest ceo bob jordan said he is truly sorry to the customers. >> we always take care of our customers and we will lean in and go above and beyond as they would expect us to. teams are working on all of that, processing refunds, proactively reaching out and taking care of customers who are dealing with costly detours and reroutes. it's just a few examples. our plan for the next few days is to fly a reduced schedule and reposition our people and planes, and we're making headway and we're optimistic to be back on track before next week. >> we have cnn correspondents at two of southwest's busiest airports. gabe cohen is in baltimore, and

adrienne broaddus is at chicago midway airport. gabe, we'll start with you. the most important question, how are travelers doing? >> reporter: well, sara, look. upstairs in the ticketing area, it's quiet right now because, remember, southwest pre-e pre-emptively yesterday canceled about 62% of their schedule that's chanced today. down here in baggage claim though, a lot of frustration from passengers, and this is why. take a look behind me. you can see this sea of lost luggage, stranded bags along the wall there. there are these handwritten signs indicating what airports, what cities some of these bags came from, and for so many people showing up here, they're confused. they're just trying to figure out where their luggage is, and where their belongings are, and we can see this line of people of waiting to try to find their bags. where i'm standing right now, just about an hour ago interviewed a woman here who has

twin wboys, 7 years old. they're only halfway down the line. that gives you a sense of how long they're waiting to get these questions answered. other people are stranded. others never left. their flights got canceled, but they checked bags. they don't know if they made it out of the airport, or if they're here somewhere. they're trying to get answers and some of these people are getting back from naightmare travel over the past week. they dealt with those cancellations. quite a few passengers are still in hotels. many of them are footing the bill for that. some of them were clothing because they don't have baggage right now even though southwest has said you can send those seats in -- send receipts in, and the department of transportation at this point has said they are going to hold southwest accountable. they expect them to take care of these affected and stranded passengers, but again, for a lot of those customers, they're spending a lot of money, and they don't know if they're going to see it. sara? >> that is one of the things that people will be waiting to

see, what happens next. adrienne, you're meeting some southwest fliers facing serious health challenges because of flight cancellations as well. this isn't just about, you know, getting to your parents' or grandma's house. tell us about pit. >> reporter: not at all. we're talking about a woman who lives in ft. wayne, indiana. unlike the baggage behind me, her luggage never showed up to las vegas and she told me she's in big trouble. she's struggling to breathe. she lives with copd. inside of her luggage, it contains the medicine she depends on to control her high blood pressure and other health challenges. she fears she will end up in the hospital because the portable oxygen machine she's using isn't working properly. >> lots of anxiety right now. >> lots of anxiety, but my faith in god is what's keeping me going. my chest is like it's about to -- you can see how it's going. it's plugged up, but this is a

defective machine, and the batteries are barely even charging. so, you know, i don't know what to do. i don't know what to do, but if it gets to the point where it's real bad, i'll stop at a fire station or something and ask them, may i please have some oxygen? it's just such an inconvenience. a lot of this could have been avoided. >> reporter: and she is an example of this ripple effect, sara. for example, she and her sisters were able to leave their homes and travel to las vegas to be together. this was their first christmas without their mother who recently died. their flight wasn't canceled, but yesterday she says she sat on the airplane for over an hour, and the staff had to provide oxygen while she was on that plane. sara? >> these stories are just terrifying. i hope mrs. grimes is okay, and will be okay. gabe cohen and adrienne

broaddus, thank you so much for those stories. the cancellation meltdown at southwest is weighing on stock again today as you might imagine, and now other airlines are placing price caps on travel to and from select cities in an effort to help stranded southwest customers get home finally. cnn business correspondent rahel solomon is following all of this for us. i see you got the memo. can southwest dig itself out from this? there are passengers we are hearing over and over again, longtime, very happy with southwest, years, and now they're saying they never want to fly them again. >> eventually southwest will be able to dig itself out of this scenario, right? the question becomes, is what does this do to its brand which we'll get to. you listen to those stories of people at the airport and people are dealing with real, challenging life or death situations and there's the impact. take a look at the stock you want to see. shares are off, the last i checked and they've accelerated 5%. compare that to yesterday when the stock was off 6%.

part of what's hanging, what's dragging on the stock is investors coming to terms with the costs and all of this. how much it's going to cause for southwest to reimburse this, and they want their money back. how much it's going to pay their employees and they have to provide customer service in relief to people who are stranded at these airport trying to get back to where they're going, and then also upgrading those systems. lots of costs at play here. to put this into perspective, i spoke to an aviation specialist who told me, you're looking at about a million customers, ballpark. if an average ticket is $250 to $300, that's the upper limits. it's $250 million to $300 million. the value is how they defray that. you're probably going to see them offer very generous perks to try to get you to hold onto your ticket and stay with southwest, but what also i think you get too, which is an

important point, sara, is the reputational damage, the brand damage and that's harder to put dollars and cents to, but you better believe there's an impact. some people said, i have been flying southwest for decades. i'm never flying it again. we'll see. >> you hear it sometimes those prices are irresistible. i have to admit. >> as one analyst told me, customers have short memories. >> we do in this country. i love having you on. thank you. joining me now is the managing editor at the point sky, a travel advice site. clint, we are now days into this meltdown. what should passengers do at this point when they have had things canceled, they are on southwest trying to figure it all out? what can they do? >> so for the next few days, don't even try to fly southwest. you want to book yourself on another airline. southwest has said it will cover reasonable costs incurred by

consumers. there's a lot of wiggle room in the word reasonable. we're not sure what that means yet, but keep receipts. i'm sure you have rigorous notes of everything you've spent during this disaster and hopefully southwest will make good on it. >> i'm just curious. there is a passenger bill of rights and i know i keep harping on that over these last few days. what does that do for us, anything? >> so the rule is that if your flight is canceled by the airline, they owe you a cash refund. that's all well and good, but if you are stuck in the airport for four days and miss christmas, that's not going to help you much. there will be political pressure to do a more enhanced passenger bill of rights, something more like europe has, eu-261 which does give passengers money back if their flights are delayed or canceled. compensation may be on the agenda. already the department of transportation, a lot of congressmen and senators have started really applying pressure on southwest. it's going to be really

interesting to see what happens. we may be seeing a push towards a stronger passenger bill of rights. >> i'm, like, writing this down. eu-261. i'm going to go read it. i'm curious. there was a publishing on overall tips. this is news. talk to me about why people should, for example, check credit card benefits. >> this is one of the little known benefits. some of the really strong credit cards out there like american express platinum or sapphire preferred, there is trip interruption protection. they will reimburse you for hotels and ubers and things like that. there is a limit, but that's one unknown benefit of this. try not to check bags. if you can at all, avoid it. you want to book nonstop, direct flights. you don't want to have a layover. it adds to the mess. just a couple of tips at the

points guy. >> i'm keeping this up because i think it's important for people to see. it's good to be able to understand, especially when you have so many people that may be taking their first flight in a very long time, who are not used to flying, don't check bags. fly nonstop. check your credit card benefits as you just mentioned. book another airline. that's sometimes harder done, easier said than done, and save and submit your receipts. >> yep. >> i do have a question for you about southwest in particular. what will southwest do going forward? how can they make this right, if at all, and how much damage has this done to southwest airlines? >> this is not a good look for southwest, first of all. big reputational damage, but what's really going to matter now is how they recover from this. so are they paying their passengers back for those i incurred costs? are they going to stick to their guns and pay for those booking

hotels? are they coming to the rescue of those passengers eventually and making it right? if they don't do that, you're going to see their feet really held to the fire going forward. >> clint henderson, thank you. i do enjoy the points guy. you guys have a lot of good points if you will. >> yeah. >> thank you for being on. >> absolutely. well, the supreme court keeps title 42 in place. customs and border patrol is opening a temporary migrant processing center in el paso to help with the influx. i'll speak to a member of the el paso city council coming up next. and republican congressman-elect george santos is in damage control mode as you might imagine after he was caught lying multiple times about many different things, yet still gop leadership has gone silent. we'll discuss. that liberty mutual customizes your home insurance, here's one that'll really take you back. wow! what'd you get, ryan? it's customomized home insurance from liberty mutual!!! what does it do, bud? it customizes our home insurance

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at the u.s./mexico border, the supreme court just decided to keep in place the deportation rule known as title 42 for now. that as the court considers all the legal challenges that it will begin hearing in february. the trump-era policy allows federal officials to quickly expel migrants while they wait for an asylum hearing. the temporary stay is creating confusion as you might imagine in places like el paso where cnn drone video showed border protections erecting a facility. claudia rodriguez is a city council member in el paso. we talked, i think, earlier this week. how does this temporary stay affect the surge of migrants that you are anticipating coming into el paso?

>> i mean, i think it affects in a way that, you know, these people are no longer going to be staying in the street or so we hope. it's going to hold about 1,000 people, but we're seeing numbers of upwards 2,000 people a day. everybody is overwhelmed. we have set up a civics center. our local school district set up two school districts at two vacant schools and we are providing a lot of schehelter, obviously this is a temporary -- or should be. i hope it is a temporary solution because long-term, this is absolutely unsustainable. >> you talk about it being unsustainable. you talk about some of the things that the city is doing to try to deal with just the numbers of people who have been coming over into el paso, both those who are documented and those who are undocumented. can you give me a sense of how you are going to deal with this going further? are you get, for example, the federal funding that you need to

try and deal with this issue? >> so, as far as i'm aware, fema is helping us. they are providing funding for us. the problem is, is that, you know, long-term that's not the solution. that should not be our permanent solution. providing more money should not be our permanent solution. long-term, our solution should be legislative. here in el paso, we are a border community. we are a city of immigrants. i myself, i'm a first generation latina. my parents and my husband, everybody, they're all immigrants. this is not helpful. what's going on right now is something completely different. it's something unprecedented and something we have not seen before. we're not used to people coming over the way they're coming over, and running through our highways. we're not used to people sl sleeping on our streets. that's not the type of community that we are. so right now the temporary shelters i suppose are a band-aid to what is to come, but

long-term we need to be better prepared. for now we have title 42 staying in place. however, that's not the solution either, and so the federal government needs to provide real solutions, and not just temporary fixes to what's going on here in el paso. >> i think that's been the callout for all administrations going back many, many years, that something has to be done. congress as well has a major role in this. cnn has some new reporting now that the department of homeland security had actually warned officials about possible domestic terrorist attacks if title 42 was lifted. had you heard anything about that, and is the city being given any information on that front? >> i mean, it certainly is a very scary situation that we are facing in el paso. like i said, we are a city of immigrants, but we have never seen anything like this before. it is something very scary that

could affect the entire state, the entire country, and again, you know, you mentioned that prior administrations have been trying to fix this, and you're absolutely correct. however, the difference being, is that here in el paso, we have never seen it the way it is right now. this is a complete first for us and we're the sixth largest city in the state of texas and we're the first largest city on the border -- excuse me. on the border across the country, and so for us, this is something very scary. it's very unsustainable. the federal government needs to do a baretter job. congress needs to ask. i would ask our congresswoman veronica escobar to invite congresspeople and the president himself. they all need to come down to el paso. we have a border wall in el paso. however, we don't have the proper tools to utilize it appropriately. i feel that if they were to do something legislatively, we could probably -- we could save ourselves a lot of time, a lot of money, a lot of effort, and the migrants themselves don't have to be putting themselves in

harm's way the way they're being put right now. >> councilwoman, i can hear the frustration and concern in your voice. just quickly, yes or no? does title 42 being kept in place give you relief or concern? >> i think it's relief in the sense that we finally declared a disaster in the city of el paso, and so we started to prepare and thought we didn't have enough time to be prepared about a week before it was meant to be taken away. now that we have a little bit more time, i'm still concerned because it shouldn't be the solution. you know, we are passing covid and title 42 was put in place to help with covid. it was covid policy essentially, and, you know, it's not okay that we want to say, okay. no more masks. no more this, no more that, but let's keep this title 42 in place while it's temporarily helping us. it should not be a permanent solution, and the biden

administration should be calling on congress to find a permanent solution to we're not having to teal wi deal with these surges of migrants. >> claudia rodriguez, thank you for your candor and good luck running the city. government officials are banned from using tiktok on their devices. more on that development just ahead. better. cough? fever? better.. mucinex all in one relieves 9 9 symptoms in 1 dos. celebrate your comeback with $5 cash back. mckenzie: being a first time parent is hard, you know? but then learning that your child has cancer is unbelievably hard. brennon: that's not something that we woke up that morning planning to hear. just hearing that she had cancer, it breaks you.

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republican congressman-elect george santos is vowing to take his seat in the house next week. why is that a thing? it's despite growing outcry, mostly from democrats after he admitted to a long list of falsehoods, and what he calls embell embellishments. that's another word for lies on his resume. santos also continues to walk back previous claims about his jewish heritage. >> my heritage is jewish. i've always identified as jewish. i was raised a practicing catholic. i think i've gone through this. even -- not being raised a practicing jew, i've joked with friends in circles and said, guy, i'm jewish. i was raised catholic. >> i was raised a practicing catholic, but i've always considered myself jewish. okay. joining me now is nassau county's bruce blakeman. you are representing nassau

county. what do you make of what he calls emembellishments? >> clearly i'm a little concerned that so many of the things that he represented himself to be have turned out to be completely untrue. the fact that he says that he's jewish doesn't trouble me nearly as much as he said that his parents were holocaust survivors. to to trivialize the holocaust is a serious thing and i think he really owes an apology to jewish people, especially those who come from families that had the atrocities hoisted upon them from the holocaust. so the fact that he considers himself jewish is ridiculous, but more importantly, the fact that he would say something that would trivialize the holocaust, that's more tragic. >> that is a really fair point, and i think for people who have been following this story, that was something that actually

stood out to me as well. do you think he was trying to somehow profit off of that idea, or i mean, what is the reason? can you come up with one, knowing that you didn't do this? he's the one who has been telling all these lies, but what was he trying to do by saying something like that about, you know, his grandparents and then himself when coyit comes to his faith and all the lies about his resume, his background in business? >> well, i think it's clear that george santos has emotional issues, and i think he needs to address those issues with a health care professional because what he did was not normal, and, you know, while i was very angry with him when he first announced that those were lies, the fact of the matter is i feel sad for him now, and i think he needs help, and i think he needs to address those emotional issues because as i said, a normal person wouldn't do that.

>> can he be effective? because he says he's going to continue on with where the voters put him in congress. >> well, you know, we don't have recall elections in new york. what i think needs to be done is i think there needs to be an investigation by the ethics committee in the house of representatives, and they have to determine whether or not he violated any laws, or whether he violated any moral regulations that the house of representatives have. so i think that we need to see an investigation as to whether or not his financial issues are in order because he certainly made embellishments or lies about that. so i think it's important that they do their investigation, and that we see what the facts are concerning some of the other things he said. >> you said you don't have recalls there, but what are you hearing from constituents in nassau county? are they talking to you about this? i mean, it has to be embarrassing at the very least.

>> well, i think everybody's talking about it, but i think the more important thing is -- is george santos embarrassed? does he feel shame at what he did? because if he doesn't, then i think that we have a real problem going forward. i think basically he has to understand that what he did was wrong, and that he violated a trust with the people in his congressional district, and throughout nassau county and the state of new york for that matter, and the nation. so i think that we first have to determine whether or not he has the remorse, and understands the gravity of what he did. >> just a yes or no here, quickly if you don't mind. do you think he should resign? >> no. i think there needs to be an investigation first, and then we'll make that determination. he was elected, and i don't think we should overturn elections without a proper investigation and looking at the

results and the evidence and then making a determination, but certainly it raises many, many questions. >> bruce blakeman, one of the few republicans speaking out on this. thank you so much for joining us. >> thank you so much. social media app tiktok is now banned from official devices managed by the u.s. house of representatives. anyone who has installed the app on their house mobile device is asked to remove the software. that's according to a notice provided to cnn. it calls tiktok a, quote, high risk to users due to a number of security risks. today, the governor of kansas also banned the app on all state-owned devices. tiktok is soon expected to be banned from all federal devices. when we come back. the woman who saved an older man with disabilities from freezing to death during the buffalo storm. she speaks to cnn. and ahead, the head of the premiere of our new cnn film "don't make me over," we

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today a snow-covered western new york, the national guard is going door to door conducting wellness checks on people who lost power during the deadly winter storm. erie county officials say the death toll from the blizzard now stands at 34 people, including two men and one woman who have yet to be identified. the driving ban in buffalo remains in place as workers, and you see them working hard there, are attempting to clear the snow and ice from the roads. 65% of all city streets have at least one lane open for cars to get through at this point. amid the storm, people stepped up to help their neighbors in so many ways, but one man owes his life to a woman who heard him screaming for help on christmas eve. shakira autry saw joey white, a

man with developmental disabilities apparently lost and disoriented and showing signs of frostbite. >> i don't want to be on no list. i don't care about nothing. this man is not about to die over here. y'all need to get this man some help. >> she brought him inside, cut a bag off of his hands and used a blow-dryer to get the ice off of him. they eventually made it to the hospital, and joey is now being treated for fourth degree frostbite. joey's sister spoke to cnn today along with shakira. here's the story. >> honestly he would have perished. i told joey, we gained a family. i'm looking at my sister. i'm looking at trent who's my brother, and now i'm thrilled because i have three nephews, and that's -- that's how i feel because this woman, just -- just what she did. above and beyond for a stranger.

what she did is just heartwarming and it makes me cry. i mean, both of us were crying for two days. >> paying it forward, how i was raised, my family, you know, always taught me, you know, to have compassion, and that's whawhat i did. i just had to jump in. >> you are a hero. yvonne says you can send her brother a get well card if you wish. tom sater joins us from the cnn weather center on the latest for the rapid melt in buffalo, and i know that can only mean one thing. flooding. >> yes, sara. and, you know, weatherwise, that's one of the hardest things to try to forecast and predict. a massive flash event where everything melts. we do know that the national weather service in buffalo and many other areas will put out advisories and statements for stream flooding, but they don't put out advisories for basement n

flooding or business flooding. this is a wait and see right now. it's all freezing, with an exception of minot. temperatures are 20 degrees warmer than that. look at the snow, they're above freezing in minneapolis. now out west, it's getting bad. we need the snow, but wait until i tell you what's happening in the week ahead. now last year at this time in buffalo, they had 9.3 inches on the ground. they're up to 6 feet. this is watertown. this looks pretty good, and they're saying, watch your sewer drains. how can you find them if they can't find the automobiles? after the plowing, you have drifts 6 or 7 feet high. there is definitely going to be some flooding. we have rain in the forecast. that aids in the melting and of course, accelerates -- they're up to 54 in the seven-day forecast. this massive warmup across all of the eastern u.s., it does come with rain from the tennessee valley to the south, but out west, sara, here we go. not only are we going to see one

system that's already moved in. we've got another one coming in later on tonight and tomorrow. another one on saturday into sunday. another one next week. measuring the snow by the feet. the winds have been so strong that we have had category 1 and category 2 winds with this. so again, it's going to be one day after another. the massive rainfall, the flooding, and the mountain snow. it's going to be endless for days. that's the next story. >> tom, all i can say is the weather is tripping and it's not your fault. i appreciate you coming on. >> it is. the miami dolphins confirm their star quarterback, tua tagovailoa suffered a concussion in their latest game. what this may mean for his future, coming up next. until i finally found new downy rinse and refresh! it doesn't jujust cover odors, it helps remove them up to 3 times better than detergent alone! find new downy rinse & refresh in the fabric softener aisle. it's the subway series menu. 12 irresistible subs. the most epic sandwich roster ever created. ♪

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