come out today, is to date, so far, the only testing we have online is from the ohio epa. four groundwater reports. for whatever reason, the federal epa is not coming forward with the testing, of talking to so many scientists who just look at this full reports that are out, and say, there's testing flaws here. there's elevation here that only could end up in the groundwater or downstream. >> the epa is not, the federal epa is not doing any water and air testing are the? >> they are, but they're not putting the results out. they're not being specific about what exactly they're testing for, so the experts say, we don't know if their equipment is calibrated to enough sensitively to pick up the complex compounds that happen when these chemicals are burned together. and it creates stuff that we don't even truly know what it is. so, if you look at the state epa's water reports, they're testing for ddt which is a pesticide that wasn't on the train. so, what the experts say, that just tells me that they're just doing your basic --

generic checklist disaster, these are the chemicals most common, let's check him off the list, what is way more complicated than that. >> i heard heart-wrenching pain from actual people, to your point carey, who have been going through something that they never imagined. and then the trauma of not knowing whether your water is actually safe to drink. not knowing whether air is actually safe to breathe. despite what the government, whether at the state level or the federal level, is telling you. because you see all these animals dying. >> not only that, i heard other symptoms tonight. i heard them describe, they still vomiting, some of the people in town are still vomiting. a lot of them are getting bloody noses. i hadn't heard that symptom. -- >> they're going to the hospital cause there's such strong bloody noses. i do know those still happening until tonight. >> i will just stay, i think it would've been yet another scandal for the ceo not to have shown up to something that cnn

was putting together. kudos to the network. but i don't know that he acquitted himself well. what we heard from the residents of east palestine, they still have a lot of unanswered questions or they didn't find his responses to be credible. it seems like calms 101, you can talk more about this is a former white house comms director, you've got to be talking about what you're doing to get ahead of however long will find out -- with the ntsb investigation will say. they should be announcing multiple steps that they will undertake even before this report is published tomorrow. >> hold your thought, you are the expert here. in communications. let me play for you in for our viewers what the ceo said tonight some of the angry residence. >> i'm terribly story. for what is happen to your community. i want you to know, norfolk southern is here. and we're going to stay here. we're gonna make this right. we're going to get the environmental cleanup right, or

go to support the citizens of this community, we're going to invest in the long term health of this community. we're going to help this community thrive. >> what could he or what should he have said differently? >> the only thing i give him credit for showing up. otherwise -- in the state with a lack of any concrete things it is offering, the only thing referred to as the 7.5 billion dollars for victims fund. million, i'm sorry. >> billy would've gotten us along le clos. or >> the fact that he, you're hearing everything from businesses that are not able to stay open or the struggling to stay open. bloody noses, horrifying things are people have to live outside of their houses. and there wasn't a plan in place. i prepped ceos before, i work with major corporations, that would be the first thing. let's come up with the solutions and then put him out there to explain it. the lack of answers i think was very concerning, i give tremendous credit to the people of east palestine, who participated tonight. for pushing back on him. it really was vague and kind of down the road. but what's important about this, and what cnn did tonight, these

things can become very much a regional story. however, these do not get solved in a regional way. i had much smaller level untreated here congressional office, where you have way sites. it can go on for years. if there's not a major figure advocating for you, so hopefully, this keeps it front and center. >> and hopefully i'm sorry ellison, but to make this truly is a national story. because if you live near any waterway in a railroad crossing, there are 25 million americans that live a half mile away from an oil train line. that's the evacuation zone for an explosion. so yes, this awareness and this attention on this, and the ceo could lead the way into a new future. the only thing stopping him from doing it, and the reason that is an easy slip because they haven't 7.5 billion dollars in cash right now that they're using to buy back stock. and that could go tomorrow to something else. >> to your point, they needed to say, this is what we're doing. and i like what the rotten resident said, we need to know

now. i don't hear about what is happening internally. can i have a plan? tell me what you're doing? she was very clear about the fact that her sister and her brother-in-law were right there. they could've died. she said the way this could've affected my family, you guys don't even taking that into consideration. we matter. where humans. and that's the big issue here, the humanity of it all. we're forgetting that part. >> let's listen to another one of the residents speaking directly to the ceo. >> did you call salem or east palestine to let us know, to get away from our tracks? because i didn't hear our sirens sounding. my sister was right next to the tracks, with her fiancée. she could've been killed, this could have devastated our home. and it could've been prevented and we could've been warned. and thank god that there were no casualties, no loss of life, and a lot of buildings. >> i understand the anger. i've experienced it. as i talk to the citizens of

this community over the last two and a half weeks. it's important to me that i hear directly from the citizens, east palestine, what i can do and what more norfolk southern do, to help the recovery of this community. >> i'm prohibited from talking about the ongoing investigation. what i can do, and what i am doing, and the commitment that i'm making, we're gonna get the environmental cleanup right. we're going to support the citizens and the family members here, we're going to invest in the long term growth of this community. and help east palestine thrive. >> bill, one of the things i think she's referring to, there is video of the train something having wrong with the train miles before -- >> miles away, sparking. >> before it derailed. i don't know if they didn't know about, that they should have known about that. >> what do you think happens, this train was almost two miles long. hundred 50 cars. with two employees on it in a

trainee. and with a breaking system that start to the front to the back. it can take minutes before the backers know to stop if the front is already stopped. so, it's kind of hard, he's a relatively new ceo, he's been ever couple years, he's been working for norfolk southern since the 90s at all different positions. he was there in 2005 when one of their trains derailed in south carolina and killed nine people. and put almost the entire village into the hospital for a while. there are plenty of lessons to learn, it's just a matter of implementing them without regulators forcing you. to >> panel, stick around. i want to get to our guest, brian -- he is the international rail division representative for the transport workers union of america. brian, thanks so much for joining us tonight. we were just talking about how there is only three workers on this incredibly long train. you represent the workers who

do maintenance and who review the train for security. tell us what you heard tonight at this town hall? >> thank you for having me on. and i do want to start by our expressions of sympathy on behalf of the transport workers union, on to the residents of east palestine. and to quote mr. stewart from earlier, that is not just of the derailment, this is a disaster. our members in norfolk southern employees are the car inspectors. normally, we inspect the brake systems, safety apparatuses, make sure the hazardous cars are marked properly. and everything else. what a lot of the class ones have done over the years, back in 2017, was do a business model that's called -- scheduled railroading. the only thing that

accomplished was furloughing in cutting many employees in the maintenance and in the operations department. it deferred maintenance on a lot of equipment, it caught employees so bed, that the remaining employees were forced into overtime another shifts. that is accomplished nothing but fatigue. the only thing that he is our model accomplished was increased revenue to these railroads. at a giant cost. >> yeah, we have i wanna put up this graphic, norfolk southern by the numbers, in 2022, 4.8 billion dollars they made in profit from the railway. operations went up. and they, however, in terms of what they had spent, in terms of, we have it since 2018 on tracks and equipment, 8.9 billion. in other words, they're making

a lot of profit, yet as you say, they're cutting employees, they're not investing in the infrastructure, as much as they should. here's the ceo talking about that discrepancy. >> so, how can you respond to those credibly who say, you value the bottom line, your profits, more than you value the lives of the citizens whose communities your trains drive-through? >> we're actually focused on safety. we invest over a billion dollars a year in safety. through the form of maintenance, through equipment, through technology. clearly, this is a situation where our safety culture and our investments didn't prevent this accident. every day, i've asked myself, what we have done differently? i'm very look much looking

forward to the results of the ntsb investigation. we're gonna take action. we're gonna learn from this. and we're going to invest, we're gonna make norfolk southern a safer railroad. there's always more we can do, and i'm looking forward to hearing those results, we're going to sit down with a regulators, and our elected officials, all the key stakeholders and design ways to make norfolk southern and industry safer. >> what's your response? >> so, i got to challenge mr. shot here. we still have many employees that are furloughed, they need to increase inspection at every single yard that these trains go through. these trains are required under a foray to have class one break tests done every 24 hours. many of these yards, we do not have car inspectors in. so, they allow, in this case, whatever yard that came from,

it could've been that three man crew that had an engineer and conductor in a trainee, performed that class one break test that yes, they say they're qualified, but in essence, they're worried about running the train. are they actually doing what a car inspector takes three years to be trained on? i highly doubt it. i'm not going to throw that shade of doubt. he wants to put his money if he wants to put his money where his mouth is, he has to increase these inspections. it's vital here. >> and increasing inspections would cut down on derailments? >> i think it would be a safeguard to help against future ones. we're not gonna see every single thing, but in this case, the wayside detectors something failed here. i don't know every aspect of this accident and what happened there, as the investigation is not done yet, but here, that

train ran for another 21 miles. something's wrong here. >> hi brian, international rail division representative and transport workers union of america, thank you very much for your time tonight. >> thank you. >> we've got a lot more ahead, residents of east palestine telling those in charge what they have been experiencing. since this toxic train derailment. all that, ahead. >> the oil -- >> ma'am. -- >> is the oil going to cause the long term effects? everyone's talking about the chemicals, and while i do think that's important, it's the oil that's seeping into our ground that you chose not to dig up. and skin. uniquely made to prep, protect, and maintain. whether i'm smoother than smoothh or au naturale. this is skskin care for down there. sometimes you're so busy taking care of everyone else you don't do enough for yourself, or your mouth.

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every year we try to exercise more, to be more social, to just relax. and eating healthy every single meal? if only it was this easy for us. residents of east palestine getting a chance tonight, during cnn's town hall, to tell their governor and norfolk southern co what they have lived through. they are say they're afraid to go home.

they're still getting sick. >> since we've come home, my son has had bloody noses every day. i took him to the pediatrician on friday, i was told they had no guidance from the cdc to help the department, there was nothing they could do. i asked they can do blood work, they said no. >> they said no? >> they said no. they said, i don't know to tell. you were as shocked as you are. >> since the night of the derailment, i've had the symptoms of sore throat, irritated nose, headaches. i've been busy. i've also what's bergman even go to the ear was just an exacerbation of the same symptoms. and the bloody nose, when i blew my nose the amount of blood that came out was alarming. so, i sought treatment at the year yesterday. >> the three of us, even the people from the media that were there, eyes were burning. nurses running. i had a headache that lasted about eight or nine hours. later that night, i had really

bad projectile vomiting. >> how do you explain the virtual masses of people going to the medical facility that are not being helped? >> young people with diarrhea, digestive problems, puking, sore throat. extreme migraines that last forever. how do you explain this? >> bill, we are joins us now from the -- these are acute symptoms and awful. when we know about the toxic chemicals if that's what's causing all of this? >> we know that about 20 of those cars were carrying hazardous materials. five of them that derailed were carrying vinyl chloride. just five cards out of 150 car train, at that stuff is volatile enough that it caused this big mushroom cloud used to other. you see it so much is used in the white pvc plastic pipe, it's a precursor to that ubiquitous piping used all over

the western world. we know that in the 70s, entire factories workers were exposed to it for high levels for a long time, experienced damage to deliver, nerves and it's a carcinogen as well. there's less research about short term exposure. the effects of drinking high levels are unknown, a lot of the experts we talked to said a lot of it probably did evaporates or explode in that controlled release their. they said, boy, if they hadn't done that and was still leaching everywhere else, it would be a big problem. the stuff is poison if it is enough that even california is considering banning pvc materials in food packaging. we saw the big fires after the campfire in paradise, it heated up those communities so much and it turned those pipes back into the volatile chemicals and painted the water. but even though some are arguing it should be banned, that's a bigger ask. because it is booming. 10 million metric tons a year, is what's expected in production by 2025. the other big when there is -- this is used in adhesives and

plastics it can cause coughing, shortness of breath, that sort of roughness to the eyes and skin. a lot of the complaints we're hearing might have to do with this repeated exposure can lead to permanent lung damage as well. then there's other things that we really don't know about, that different complex chemicals as they blew up in that controlled release could have formed different things that then spread out and rained down on the community and we have no idea if the epa, the ohio or federal epa, really knows what's in that there. because there's such a dearth of information on the testing. and the one expert i did talk to, we talked a little bit earlier. as they described, this is the stuff that ended up on your windshield, in the water, fish killed there as well. they look at the reports from the ohio epa, this is the head of the executive director of the three rivers water keeper, she's also trained ph.d. ecologist, she said some of the quality control was subpar in the samples. it has in the reports, some of those samples were allowing too

much of the air pocket at the top of the water sample, six millimeters, and that's enough to throw off the sample. when you're measuring for these volatile organic compounds, so many questions about what exactly is up there, and what exactly is causing the symptoms, alison? >> bill, thank you for all that. come back and join us on the panel, i want to bring in the panel now. we do a bill lays it out, of course people are getting sick. when you hear those hazardous ingredients, chemicals. how could they not be getting sick that's turned loose in the community? >> if i lived there, and i can't even put myself in that situation, but if i'm sitting there and listening to bill, and listening to everyone explain what we are experiencing at the end of the day i didn't answer this. i don't need the big words, i don't need you telling me what caused it, i need to tell me how to prevent it. now we can get to the hospital and stop my nose from bleeding. and stop my child from vomiting. and find out what's going on with my mother in my sister everybody else. and where all these animals dead? and where we are pretending like this isn't as huge of his

a deal as it is? again, i go back to this, i honestly don't believe that we're taking this, we as a society as a whole, or paying attention to the severity of all of this. i am devastated for those people. and you know what it feels like? it feels like i can see but i can't hear you. tonight, when you see all that anger and you look at so many people expressing their frustrations to the ceo well yes, he could've done more, i think a lot of it is just see us and hear us. that's the first part of solving the problem. that's what this did tonight. it healed a lot of people, see me and hear me, i live here, here's my address. here's what i look like. this is my family's life, i have nowhere else to go. >> i totally agree, we've been covering it for two weeks, somehow, tonight, even i felt differently about this disaster because they said it in such plain and powerful terms. to hear them explain it is different. >> there are people watching

who are saying, boy, that sounds terrible. they should move summer else. i wouldn't want to live there. so we know it's not so easy to pick up a move from rails. people have lived here for generations, as we heard, from jim stewart a believe his name was. his family came from germany. he told that story. when you don't have the financial resources to relocate, you are stuck in a place and you've got roots there and you send your kids to school there. and so, the situation really is like people who are stuck in an environment where they have good reason to believe that the drinking water is not really drinkable, and that the air is not something that they should be breathing in. that they won't get all of the medical care they need, when they visit the local hospital, and that nothing is materially going to change for the foreseeable future. >> listen, go ahead, what

should he have said to address all of that? >> i'm not sure until he has actual solutions. there's so many unknowns. at one point, there talk about the local epa official that they were testing water it was only the public -- water, so get a private well, you have no idea that water safe. there's a lot we still don't know. to his point, i was struck by the human side of this. my first thought was, well what i do in the situation? i would i would do is pack up my family glamorous. the median income and in east palestine's $27,000 a year. there's obviously, a lot of resources and limitations of peoples ability. but it also struck by, their pride. this is their home. they love it. nobody wants to leave. they want to be, there they didn't to be safe. they want to have access to the basic things that they expect,, and how quickly their lives went from, you know, just normal every day living in their community to just completely uprooted, is devastating. >> so, on that point, what does happen when you don't feel safe in your own home? we're gonna talk to an ohio mental health official, after this. >> if you would you stay east

palestine, would you come and spend the night there? >> yes, one of the clampdown yocum stay with us? within one mile? >> yes. i've been there three times. for a few hours. >> would you stay overnight for a period of time? >> yeah. >> okay, hopefully we hold you to that.

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joining me now is lori chris, the director of the ohio department of mental health and addiction services. miss chris, thanks so much for being here. tell us what mental health issues you're seeing in east palestine since this happened? >> well, thanks for having us and thanks for bringing this part of the topic into the conversation. really, what we're seeing is a trauma response. after a disaster like this, the immediate aftereffects, we would definitely expect to see fear and exile, the anger. a lot of other symptoms to. people having trouble sleeping, concentrating. maybe having a loss of appetite, a lot of other behavioral emotional experiences that come in the direct aftermath of a disaster like this. >> i was so struck to hear people talk about how they're 50 trains that are still rolling through east palestine every day, and how unnerving that is to the people there. so, is that ptsd?

when they're hearing the trains and are having these emotional responses, what can they do about that? and what does that mean? >> sure, it's called retraumatization. someone who's survived a trauma is potentially gonna have something that makes them feel exactly like they did in the moment of that original trauma. i grew up in a small town downriver from east palestine, it was a steel town with lots of train tracks. when i was in east palestine yesterday, i was talking to people about that experience. they were saying how they hear every whistle now. growing up in a town like that, you don't hear the trains really on a day-to-day basis. it just becomes part of the the noise around you. so, they are. they're hearing it. they're having a freeze response. they have a physical response to that. there are things they can do, there are things that the local community has put in place with a lot of attention and support from us since the night of the

derailment that can help people as they move through this trauma experience. >> one of the things we heard tonight was all of the physical symptoms that people are still having, they are acute. people are still having bloody noses, children are having bloody noses. so badly that they need to go to the emergency room. people are still having nausea, headaches, they're vomiting. and yet, you know, all the officials are telling them, well, all the tests for the air and water are coming back clean. i can imagine that that is crazy making for people, because they know what they're feeling, and that compounds the mental health issue. >> well, i think it does in terms of adding stress to the unknown. part of a trauma experience is not knowing the next predictable thing, so there's a lot of unknowns right now, people know what they're feeling. they know what they're experiencing. and believing that and honoring that is a really important part of their experience right now to.

that's why you heard the governor talk about the clinic that was set up and the opportunity for people to get some screens, it can connected to those specialist that can help them. really dive into those symptoms that they're experiencing. and not just get to the root cause, also understand how to recover from those. and move forward. part of that clinic is we have some crisis response teams on-site, if people want to talk to someone, to feel the opportunity to really tell their full story, be heard, be believed. and get connected to those supports that might have them for the long haul, that's there as well. >> we know that this stress is going to be here in a really intense way for the first few weeks and months after this derailment. for many people, it will subside overtime as things become more normal. for other people, it might remain intense for a longer period of time. and that would be a good opportunity for them to seek some support.

>> laurie chris, really appreciate that. they need to be prepared that it's going to be weeks or months of experiencing this. thank you very much for all the information. >> thank you. >> turns out, there are a lot more dealer elements every month in the u.s. than we knew. next, we're gonna look at the state of railroad safety in the u.s.. >> we've dug up 4600 cubic yards of soil. and collected 1.7 million gallons of water. we will continue with an environmental mediation, and in early march, we will start by tearing up the tracks and digging up the soil underneath the tracks. >> six weeks, oils been soaking into our soil. >> until then, we'll just have it? keep going down? i'm bill lockwood, current caretaker and owner. when covid hit, we had some challenges like a lot of businesses did.

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trains are running again through east palestine, ohio, and the mayor there explained how unsettling that sound is now. >> it's a little unnerving here, when the trains go through after just what happened. i attribute it to the safe -- being in a car wreck, and you're cautious after a car wreck. yes, it's a little unnerving. you hear trains come through. maybe i think we need to look at some safety regulations, and see if there's anything that we could change that could maybe slow them down a little bit. >> now, we know train this astros are not as rare as we imagined. bill weir is back at the magic wall for us we were also back with -- . bill, obviously train disasters

not exclusive to ohio, we've learned i don't to say that they're common, but there's a lot more per year than i ever knew about. and trains are rattling through all of our neighborhoods every day. >> about 1000 derailment a year, alison. if you can believe that. 15% of them, 150, are due to bad tracks. out of alignment or they can't take the weight of the cars going over. on a warming planet, when that infrastructure swells in hot places, that could get worse. of course, when this happens when you have a car in the wrong place at the wrong time carrying the wrong stuff, the results can be truly horrific. this is just the last 15 years or so, central valley, illinois, one dead when a train carrying ethanol caught fire after the railing there. hallsboro, new jersey, this is very similar to the one here in ohio. more toxic vinyl chlorine into -- chloride got into the waterways as well. it was a legacy problem for years afterwards. in 2013, a train with --

derailed and caught fire in alabama. that same year, 46 people were killed on a train car exploded up in canada, in virginia, 30,000 gallons of crude oil dumped in the river. this is not exhausted by any stretch, these are some of the worst cases. norfolk southern crash back in 2005 in south carolina took nine lives there as well. this is what you guys were talking about, we're worried about this, this is just oil train routes in the united states. and if you count the people who live within a half mile of the oil train, that's 25 million people. you hear that sound, maybe differently, after watching what's happening what's going on. what really struck me, guys, why this particular disaster resonated? given the number given everything we've talked about right now. it got me thinking about how, when i was a little boy, my toddlers age, rivers in ohio regularly burst into flames, -- river near cleveland was so polluted it set on fire nine times from the civil war up

until the 60s. in 1969, people finally took notice in time magazine put the story in the magazine. they used a picture from 1952, because it was so common nobody got a shot of the fire in 69. but this, when the mayor of that said he went to congress and said, you've got to help us pay for this, and caught the country at a moment when they saw the pollution in the air in the water and covering the ground around them, we saw our first pictures from apollo eight on this little spaceship earth, and this gave rise to the modern epa, the clean air and water act. which there's no reason you can swim in the ohio river and they drink out of it after treatment. a lot of progress made, but maybe, these palestine could be a cuyahoga fire moment when it comes to train safety, when it comes to the way we think about our railways, and our waterways. >> that would certainly be a silver lining, i bring back in the panel right now. let me just show everybody what bill was talking about in terms

of train derailments, the numbers i think are staggering. there were 1100 in 2022. that's down from previous years, in 2017, there were 1400 train derailments. that year. norfolk southern has been responsible for upwards of 100 every single year. so, should lawmakers be doing something? in washington about this? >> i think they should. where do you begin? there's already regulatory authority to do some of the stuff that i think is required. i don't get to how far ahead of things, we will get the ntsb report tomorrow. i think that will be instructive. but generally speaking, we have seen a period of deregulation when it comes to safety across industries. this industry is not excluded from that. >> what specifically with trains, as you know, in that 2018 -- when did president obama, 2015,

president obama passed this regulatory rule that would have put the special breaks into each one of the cars. >> it was a proposal for an industry lobbied against it and successfully blocked. >> oh, i thought russ was to actually go into effect in 2023. so, it was a longer period thing. and then president trump came in and repealed it. >> you maybe talk about two different things. >> yeah. there's a lot of flak that secretary of transportation has gotten over this, i think a lot of it is political, unfortunately, the same people marco rubio for example, have lambasted pete buttigieg for not putting some of the safety inspection-related rules in place. it was just lobbying for waivers in 2021 letter signed by, not just marco rubio, but a number of members of congress. when you deregulate when, it comes to safety in particular, there are consequences as a result of that.

>> now, do you think republicans love more of an appetite for any kind of regulation train regulation? >> unfortunately, i think this is one where people are going to go into the partisan corners. i thought was very interesting in an earlier segment you did, is show the breakdown of lobbying that norfolk southern does. they give a lot more heavily to republicans and democrats, we are still talking to the tunes of tens of millions of dollars. that they're engaging in capitol hill, precisely to keep regulations out of place. that could improve safety. i think it is a real wake up for republicans. listen, i criticize the administration, i didn't feel like the biden ministration was moving quickly enough to address what's happening. but we do know one of the factors was a result of regulation from the prior administration. that's just a fact of it. >> rolling back regulations. >> correct. i do think it's a good move that secretary buttigieg is planning to visit, i think that's a step in the right direction. to keep the national focus on it. >> one last thing on this, the epa has the primary spawn civility clean this up. the federal epa. so, a lot of people are

criticizing the secretary of transportation for not getting out there sooner, there's actually not much his visit would accomplish other than making people feel good, and maybe the argument is, that in and of itself, is the appropriate thing. i want to be clear, it's more important that michael regan be there as he has been from the beginning, as the epa's been there since hours after the derailment, making sure that they're assessing and doing the cleanup. >> let me play for you what michael regan said tonight. >> i don't have any questions for the ceo of norfolk southern, i have some orders for the company. and the orders are, the company will comply with our order, which compels them to take full responsibility, full accountability, for the trauma they've inflicted on this community, and the damage that they've caused. >> so far, they're offering residents roughly $7 million. >> the thing is, i don't know if there's a monetary amount,

honestly. do you believe that there really is truly a number that says, it's okay? we're sorry for what we did? we probably could've prevented this if there wasn't a deregulation, we probably could've done the right thing, but we chose not to. because we have to have this disaster, man-made, in order for us to look at really what's happening and pay attention. i think it's really important what bill just said, is this a time for us to really make this a teachable moment and change what we do? with the train system? is it a moment for us to say, let's really work on doing something that's good for this community, for the culture? and i think it is. but if we keep pointing at what the republicans and what the democrats are doing, will we ever get there? will we get to that point? >> i don't know about you will, but right now, this is not to be politicized, yet it will be, i feel as if we are missing the bigger picture, we as a society, as a whole. that's what i live with this. there is no dollar amount, not in my mind -- >> for the man who's been there for generations now in their generation to the wants to say in his home. what's the dollar amount to make him feel good again?

>> alison, we had a lady on talking about the mental toll of this is going to take on people. is there a duller mount for your sanity, for your piece? is there any of that? i don't know for asking the right questions. who are we looking at? >> i will tell you, as a former litigator, people put duller mount on this kind of stuff all of the time. it means a lot that norfolk southern has a significant insurance policy, because i think these people are gonna get a lot of money. >> there's already class action propping up. >> but they take so long. that's the hard part. you're gonna be waiting so long to get that. but they deserve it. >> everybody stick around, if you would, the theme tonight a lack of trust in the people in charge, we'll talk about that, next. >> i understand people skepticism, i understand the confusion understand that they don't believe everything that they're told. er. it fit like a glglove. it just felt like real underwear. game changer! it's the prorotection we deserve.

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we heard promises of help tonight in cnn town hall, but many east palestine residents say they do not know who to trust. back with me we have bill, we're and alyssa griffin. let's hear the governor of ohio marked a wine talk about the skepticism of his constituents. >> i understand people skepticism, i understand the confusion, i understand that they don't believe everything they are told. as a leader, you know, look, i have done this for a long time. i have been your governor for a long time. i've been in government for a long time. and the one thing i am is a straight shooter, i tell people, what the facts, are if we know what the facts are. we tried to tell them the best information.

sometimes you don't know all the information, sometimes we get facts that are maybe wrong, but there is no way in the world i'm going to convey to you or any other citizen any fact that i think is wrong, and i'm telling you is right. i will not do that. i will tell you what i know, it when i know. it i will continue to do that, and i think you judge someone by their record. >> alyssa, your final thoughts on that? >> listen, the governor's expectations setting. he doesn't have a lot of answers, he's a good, man he has qualifications, but leave something to be desired. >> i think it is an incredibly difficult situation for the governor to be, and for anyone in government has been tasked with responding to this, but there has to be more transparency, -- >> what do they say? >> i think it to talk about the things that you would do to make it less likely to happen in the future, even if those things we do not know yet are tied precisely to what caused this derailment.

>> if i'm there, and i'm a citizen of that community, and i live there, i'm thinking i have mixed emotions. i do not trust you. i don't know what to believe, but i do hope what we talked about on the break, hopefully this is that teachable moment, that changing moment so there can be something done. >> mr. rogers said in a tragedy, look for the helpers, but what happens when a -- meat hard for us, be a moment for us to figure out the toxic politics that are part of this toxic spill on how we trust each other again. >> cnn is not going anywhere, we are saying on the story, until we get answers. thank you so much for watching tonight. our coverage continues. nina's got a lot of ideas for the future. and since anyone can create a free plan at fidelity,

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