pushing the envelope reverted in the words of the report, quote, to the use of risky gun walking tactics. his boss, william mcmahon, also comes in for congressional criticism. the report stating in mcmahon's view, it was not his job to ask any questions about what was going on in the field. his supervisor, mark shade, is slammed for playing, quote, a surprisingly passive role, end quote. and failing to provide oversight. and his boss, deputy atf director william hoover, is accused of dereliction of duty in the report because he ordered fast and furious be shut down but did not follow through. the report blames then acting atf director kenneth milfin. the family certainly wishes he would have. i spoke recently with his cousin, robert hire. >> this is about right and wrong. operation fast and furious, everybody concurs, was a flawed

operation. in concept and execution. it was wrong. it was a huge public safety concern and it remains a huge public safety concern. and just as josephine said, our worst fear is to open up the paper or to read a news story where another border patrol agent has been killed or injured with an operation fast and furious weapon. >> in addition, two fast and furious guns were found at a crime scene in mexico. the atf phoenix office sought to shut up the fast and furious connection. quote, my thought, agent english writes, is not to release any information. the following month when terry was killed broke the e-mail back. ugh, things will most likely get ugly.

tu attorney general holder has refused to turn over documents. william newell denies there ever was a plan or tactic to walk guns. and a recent investigation by "fortune" magazine concurs. that report, though, sharply disputed. the justice department calls it a repeat of theories advanced for the past year and a half. congressman issa joins us. the five individuals this report claims were primarily responsible for the failures of fast and furious, was it more their actions and choices that led to the failure? or the largest action within the atf, within the department of justice? >> think it's a larger problem. part of what the report cites is the lack of communication between atf, the dea, the fbi and certainly the department of justice and also homeland security. because i.c.e. was heavily involved in this.

what we're doing -- this is the first report out of three. we're also looking at the department of justice and how they reacted and certainly the cover-up after we got this bogus letter. from the department of justice. so -- >> but investigatorings are saying right now the investigation in this report is based on whether this is the best information available as of now. do you anticipate you'll ever know the full details of this operation? >> well, remember, the house held attorney general holder, the department of justice in contempt. it wasn't about him personally. it was the fast there were 140,000 documents. we've received less than 7,000 of those documents. so we're here to not only investigate what happened in this botched plan but also to make sure that it never, ever happened again. and that's what we're trying to get to the bottom of, anderson. >> i want to read what the justice department said. they responded earlier this afternoon through their spokesperson. saying the report finally acknowledges what attorney general eric holder has been saying. flaws in the operations had their origins in the field in arizona and occurred in part due

to weak oversight by atf leadership. they went on to say the report, and i quote, reiterates many of the distortions and now debunked conspiracy theories representative issa has been using for the past year and a half. were somehow the brain cheeld of the current administration as opposed to the reality that the pattern of flawed tactics dates back to '06 and the prior administration. your response? >> just because the bush administration did it and did it poorly doesn't mean they have an excuse to continue to do it. look, we've always wanted to get to the bottom of this. i think chairman issa has been doing a fabulous job in putting this together it the department of justice, though, their fingerprints s are on this. in almost 2 1/2 years that he was there, he met with his boss, the attorney general, attorney general holder, one time. and so you look at this lack of leadership, this coordination, and it's above and beyond.

certainly there were flaws within the atf. you've got to look at the department of justice and the interagency -- interactions or the lack of interaction that led to this flawed program. >> it is confusing though. in "fortune" magazine last month, they reported there was no top-down systemwide directive to allow guns to walk across the border. there was a dysfunctional work relationship in the atf arizona office and dodson, the main whistle blower in all this is the only person who allowed guns to walk. how does this relate to your understanding? >> thank goodness we had good front line people at the atf be whistle blowers and bring there to our attention. in february 4th, 2011, sent congress, specifically senator grassley, a letter denying any of this is happening. ten months later they came back and had to deny that. that's in part why you had this

firestorm. it goes above and beyond the atf. there's some fundamentally flawed actions here. but you can't ignore the senior people at the department of justice. people that were signing off, for instance, on wiretaps and other types of things. they clearly had to know or should have known this was happening. >> your report does, though, seem to support at least part of that fortune article. that the atf were hamstrung by prosecutors. >> hey, look everybody wanted to go get the drug cartels. the problem is, they put this ridiculous plan together. something was fundamentally flawed from the beginning. just look at it on the surface. we knowingly gave the drug cartels nearly 2,000 weapons. mostly a.k. 47s. there didn't seem to be an adult in the room that said, do we really do that? maybe this is a bad idea. it's just stunning this is continued to allow to go on for so long with so many weapon, anderson, that's what's so concerning. >> representative, i appreciate you being on, thank you so much. let us know what you think about this whole operation.

we're on facebook. follow me on twitter right now @andersoncooper. the reporters are hitting the highlights. what began with a gaffe ended with a verbal volcano. >> governor romney -- >> show some respect -- >> we haven't had another chance to ask him questions. >> [ bleep ]. one phillips' colon health probiotic cap each day helps defend against these digestive issues with three strains of good bacteria. approved! [ female announcer ] live the regular life. phillips'. [ female announcer ] live the regular life. last season was the gulf's best tourism season in years. in florida we had more suntans... in alabama we had more beautiful blooms... in mississippi we had more good times... in louisiana we had more fun on the water. last season we broke all kinds of records on the gulf. this year we are out to do even better... and now is a great time to start. our beatches are even more relaxing... the fishing's great. so pick your favorite spot on the gulf... and come on down. brought to you by bp and all of us who call the gulf home.

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raw politics now. say you're a presidential politics press handler. what's the last thing you do? well, take a look.

>> governor romney! >> governor -- >> mishaps on your trip. >> governor romney, do you have a statement for the palestinians? >> what about your gaffe? >> governor romney, do you feel your gaffes have overshadowed your foreign trip? >> show some respect. >> we haven't had another chance to ask him questions. >> kiss my [ bleep ]. this is a holy site for the polish people. show some respect. >> that was the voice of the romney press secretary rick gorca there, managing to get the kissing part and the show some respect parts in the same breath. he apologized afterwards. you can argue shouting questions after a wreath laying less than dignified. argue it's practically the only chance anyone's had for anything resembling a news conference. let's be honest here, they're hardly the first campaign from either party to avoid encounters with reporters.

cnn's jim acosta is traveling with governor romney who is now back on american soil. it's pretty unusual to have a press aide lash out like that at reporters. >> well, we were watching mitt romney pay his tributes to the tomb of the unknown soldier here in warsaw and watched him basically walk away from that site. talking with the mayor of warsaw. he was spending a few moments with her. and then moving towards his vehicle. and then at that point, we tried to -- you know, to the best of our ability, ask the candidate some questions. he did not answer any questions. his press aide did walk over and lash out at us, as you said. basically, anderson, these were the general guard arden variety hear out on the campaign trail. shouted questions happen back in the states and they happen on this overseas trips. there were some frustrations that led up to this. the romney campaign was starting to gripe about the fact that the reporters in their mind were starting to focus on some of these gaffes out here on this trip instead of what they thought was the substance of

this trip. >> i guess that gets to the larger point. is that -- look, it's a grueling schedule. these folks are under a lot of pressure. is this just a one off, tired overworked campaign aide? or is it something that -- is something else going on here? is this something larger? >> this stuff happens out on the campaign trail. as you know, anderson, you're out with us from time to time. candidates sometimes say things. you'll remember george w. bush referred to a "new york times" reporter as a major league a-hole. over in the 2004 campaign, teresa heinz kerry told a reporter to shove it. so these sorts of things flare up from time to time. nobody walked away with any hard feelingings. we're big boys and girls. we can take it. >> is that really fair though? how much different then other presidential candidates is he in that regard? were they really that much more accessible than romney? >> no. this is the way campaigns are done now. the reporters are kept off to

the side. cordoned off from the public in many cases. and whether it's president obama or john kerry back in 2004, mitt romney in 2012. what the public needs to know is they almost have greater access to the candidates at some of these events than the reporters do. you'll notice when the campaign speeches wrap up, the music starts playing really loudly across an event site. in part, that is to keep everybody in the campaign spirit. it's also to drown out our questions, anderson. >> jim acosta, appreciate it. jim, thanks. the best political couple on television now. democrat james carville. republican mary matalin. did mitt romney gain anything out of this foreign trip? >> no. it wasn't a very good trip for him. i think the frustration of the press guy in poland -- that happened. i've been in presidential campaigns before. airplane hangar in new hampshire in 1982. i just went berserk because we didn't have a good week. when you don't have a good week,

the candidate's unhappy and the press guy gets unhappy. you scream at reporters. that's the nature of the beast. it's a long time between now and november. >> mary, do you think mitt romney got anything out of this foreign trip? >> yes, i absolutely do. because the speeches were great. the images were great. people are watching the olympics but to the extent they're paying attention to his trip, the voters that matter, that are undeeb siu undecided, and there are only a handful, saw him standing with bebenetanyahu. he looks very presidential. and an aide yelling at the press -- i'm sorry to have to say, i'm embarrassed to say, is not unusual. we both have been guilty of it. both have almost been fired on multiple occasions. it just happens. what's different now is there's video cameras on all the time. >> there's a lot of coverage of gaffes that he made or criticisms by the british people about things he said about the

olympics. there was controversy about a thing that was about the palestinians. you don't think that registers? >> what he said about the olympics was a mild version of what the headlines have been screaming. that the security was in shambles. he said it was disconverting. ahmadinejad is complaining about his saying that israel has the right to defend itself. the labor party in london. if you take the critics, i think -- i'm going to say, again, i think it was fine. my larger point is this. of the things that are relevant in the rhythm of the campaign with fewer than 100 days to go, the next pivot point, which they've lined up today and they've announced their campaign schedule to go to these swing states, announce his vice president, have a solid convention and keep doing what he's doing. this is not going to move the needle one way or the other. >> did it make sense for him to go overseas?

>> no. if they can figure out a way to take pictures and get him to shut up, he'd have a successful trip, but it doesn't work like that. mitt romney is a man who's convinced the world and the country wants to know his opinion on every single thing. you know, that's it is commentators on television. not for presidential candidates. he's got to learn to understand that there's some glory in an unspoken thought. and that would help him a lot. >> were you two watching different tvs in your home? i mean, because you're both -- your perceptions of what occurred overseas are so completely radically different. >> we only watch tv together when we're watching you, anderson. otherwise, we don't even sit together in a political conversation. >> the visuals were good. if he can do it without talking. we agree on half of of it. he had good visuals. >> james should know, he's a great visual till he opens his mouth. he knows of what he speaks. >> mary, did it take away from

his political argument? >> i'm not saying what he says matters. when he wasn't talking about solidarity and the real hope and change did take place with the free economy in poland. when all the dust settles on the silly season stuff and people read the -- and critics honestly give a rigorous reading of the speeches he gave, he gave a very powerful remarks in israel and in poland. those are very important. i'm not just saying it's perception, it's reality. it's just images. i'm saying to the extend electorate, those who are undecided, are paying attention at this point in time, they're seeing these great images. their speeches were solid as well. they will over time play out. it doesn't matter what he says. when the growth and numbers we got last week were 1.5%. this economy gets worse and worse. and obama does worse and worse. so this is a mandatory part for

romney to do what he did and he did a fine job. >> james, i want -- >> running for president is like flying an airplane. if you do 99 smart things and 1 stupid thing, it's the 1 stupid thing people remember. it's the way it works. it's always been that way. >> i want to ask you something about harry reid said today. he's claiming a bain investor told him romney didn't pay any taxes for a decade. to publicly make that claim based on a single source, is he out of line there? >> in "the new york times" today, speculating all over the place that romney used these off shore accounts in the bahamas or switzerland or whatever it is to avoid paying civic taxes on some of his retirement accounts. something like that. there's a way that romney can show harry reid's not telling the truth.

>> mary? >> anderson, it's one thing for a campaign hack to call ridiculously call the nominee for the republican ticket a felon. it's quite another for the sitting senate majority leader. romney has put out his taxes. the years that he put it out for, he paid $6 million in taxes and he made $7 million in charitable contributions. if he puts out, as cheney said, somewhere today, he put out two, they want four. you put out four, they want six. this is a distraction. people do not care what romney's doing with his money. he paid every legal tax. they care what obama's doing with their money. that's what this campaign is going to be about. >> do you think this drumbeat by reporters and others on the taxes, do you think it is having an impact? >> sure. it's already had one. you've got a republican expert, tax expert, speculating. when people don't know, they

speculate. you know, you want to run for president, you got to do some things. and romney wants everything on his terms. he wants to pontificate and render his opinion on everything in the world. but yet he says he doesn't want to do this. he should have known this before he ran. what did he think he was going to do? he goes over to britain. he says something stupid. the same thing. makes some insensitive remark in the middle east. 20% of the people who live in israel are palestinian. he insulted a good 20% of the population there. he wants to get mad at reporters for it. he's got to game up here. he's playing in the bigs here. >> can we just clarify that mitt romney said nothing to the reporters. an aide said something to the reporters. and i think that the media's held in lower esteem than the congress. if you want that jim acosta piece, which i've now seen four times, i don't know who the reporter was. it was unfortunate. her juxtaposition with the

microphone. that looked like screeching. the aide looked calm and said what he said. that is not going to affect one person's vote. and i think a lot of americans agree that the media does not cover -- and demonstrated on this by not covering his speeches and covering these whatever, these meaningless kind of saying security is disconcerting. which it is. he spoke the truth everywhere he went. >> people shouldn't vote for the media. they probably wouldn't if they had a chance to anyway. >> we'll leave it there. thank you very much. al assad forces and opposition fighters remain locked in battle in syria's biggest city, aleppo. our ivan watson joins us ahead. people have doubts about taking aspirin for pain.

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in syria, chilling firsthand look inside a prisoner of war carve run by opposition fighters. at least 49 people were killed across syria today according to opposition activists. so-called free syrian army is also making new claims tonight. this video purportedly shows its fighters attacking a police station in aleppo. can't verify the authenticity of the video. the so-called free syrian army says they now control this building. the video purportedly shows them taking control of the second police station again. the fighters allegedly called bashar al assad's father the dog of the nation. 3 million people live there. imagine attack helicopters firing missiles into manhattan, battles raging in the streets. a mass exodus to escape. we've seen that from aleppo today. ivan watson joins me.

another day in the battle for aleppo it what's the latest on the ground? >> we heard the rebels were claiming to have captured one more police station in aleppo. even as some of the rebel-held neighborhoods like saludine were continuing to be held. syria state-run tv had a contradictory version of the events. saying they had liberated the police station. >> they've even gone after the military airport in aleppo. is it possible for them to actually gain control of aleppo? >> the battle is still being fought. and they are completely outgunned. and one of these key neighborhoods, saluhadin, is really encircled by the military and people cannot get in or out of there. so it is a grinding urban battle right now, with some siege-like conditions as the residents come

out, saying there's no electricity, no more bread there, and of course they're getting shelled and bombed from the sky and artillery as well. the rebels do seem to have courage and -- and fierce determination on their side. perhaps something that may be lacking on the side of the military, which has seen massive defections over the course of the past 17 months. >> you talked about the opposition being much more organized, even in the last couple of months. do we know what kind of support they're getting from outside players, be it weapons, communications equipment, even advice on strategy? >> i've definitely seen boxes of ammunition that have come across the border from turkey. recently painted. no distinguishable markings to identify where they may be from. the ammunition i've seen has been almost exclusively light weapon ammunition. some mortar rounds. and a lot of rpg rounds. those cone-shaped rpgs.

which have proven very effective at taking out syrian government armored vehicles. beyond that, i have not seen heavier weaponry. one rebel commander said he'd been given some kind of surface to air missile. but just one round of that missile. and as one rebel put it, they're giving us just enough to keep this revolution alive. but not enough to give us a decisive victory. >> you gained access to a rebel prison where they're keeping syrian government forces, prisoners, as well as members of the shabiha, this militia that's work with the regime. one alleged shabiha member who had tattoos of the top regime leaders on his chest, it seemed like somebody had cut deep grooves over those pictures. essentially what looked like some form of tore chu. h torture. how were these people being treated? >> in his case, the prison wardens the man had confessed to committing crimes and that he wanted to donate blood to the

rebels. and thus he cut himself to donate that blood. it's a pretty unbelievable explanation for how this man -- how his torso had been cut up that way. the captors claimed that they treat their prisoners better than the syrian government treats captives in government-run institutions. but i saw several men who had been beaten apparently in the eye so much that they could barely see through, these puffy, purple eyes. they brought out another guy to talk to me who was shaking, trembling, he was so afraid, as he spoke to me. and we heard him, as one of the captors suggested, hey, maybe he can lift his shirt to show he doesn't have any signs. the guy whispered to the captor, no, i do have marks. so there was ample evidence to suggest some of these prisoners had been subjected to abuse

after they have been captured by the rebels. >> ivan watson, appreciate the report, stay safe. let's take a look at some of the other stories we're following. isha's here. >> congressional leaders have reached a deal that will keep the government from it's shutti down before the upcoming presidential election. the white house calls the agreement a welcome development. a gaping hole in it, after an apparent collision with birds while the plane was landing in denver. the plane was able to land safely and there were no injuries. wildlife biologists think it may have been ducks or geese that hit the plane but they're not sure. michael phelps has broken the record for most medals won at the olympics. he has 19. 15 gold, 2 silver and 2 bronze. and good-bye snoop dogg, hello snoop lion. that's the new name snoop is using as he branches out from rap into reggae.

snoop lion's debut reggae single is on itunes. it's called "la, la, la." >> there you go. that's so exciting. going back to the michael phelps thing. he's now got more olympic medals than anybody else in history. there was a soviet athlete who's i think in her 70s or so now who previously had the record, 18. he's now got 19. it's incredible. >> we salute michael phelps. there's a lot more happen tonight. including an update on one of the colorado shooting victims. she's 22 years old. her name is petra anderson. she's still in the hospital and still beating the odds. leaving her doctors really amazed. music is playing a role in her recovery. we'll talk to dr. sanjay gupta about how it can help with brain injuries and what's happening with her right now.d. it's the only calcium supplement that can be taken with or without food. that's why my doctor recommends citracal maximum.

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hey, welcome back. tonight, a "360" follow-up about petra anderson. to many people, that might not seem like something to celebrate

and obviously it's not but 12 people were killed in the massacre which gives some perspective. petra easily could have died instantly. she took a gunshot to the brain. there was talk an unusual brain malformation possibly allow her to survive such an injury. tonight there's more talk of a malformation. there's no more talk of a malformation, i should say. instead, petra's doctors are crediting her survival to something equally inexplicable. that's not the whole story. the only challenge ahead for her. here's david mattingly. >> reporter: hit by a shotgun blast. one pellet going through her brain. petra anderson is already walking, telling jokes and talking of going to grad school for a degree in music in the fall. amazing. when even her doctor says it's a miracle she's alive. her family's expectations for recovery are high. >> 100%. i mean, honestly, 100%.

she's just -- she's so amazing. she's so determined. >> reporter: and that determination appears natural to a family seem to be faced with an impossible choice. this video appeared online less than two days after the aurora colorado shooting. >> my sister's hospital bills on top of that are make the financial reality look pretty daunting. >> reporter: while the country was still in shock, petra's sister, chloe, launched a fund-raising campaign and revealed her family's heartbreaking dilemma. >> so that's why we're reaching out to you, the people who have already asked us what you can do to help. so that we don't have to choose between my sister's care and my mother's treatment. >> reporter: petra's moth, kim anderson, was due to undergo expensive experimental treatment in hopes of stopping the cancer that has spread throughout her body. giving into the cancer and devoting the time and money she had left to petra seemed the obvious choice. >> i was just thinking about --

how can i help petra the most? what can i do that would help her the most? >> reporter: but petra wouldn't allow it. luck was already on their side. the pellet that entered her brain crossed the part controlling speech, language and memory. her doctors said, had the pellet wavered a millimeter in any direction, she would have likely died. petra beat some astronomical odds and she wanted her mother to do the same. >> and what happens happens. but -- >> right? >> she needs her mom to be fighting so that she can fight. and i think you need her to be fighting so you can fight. so -- >> yeah, i do. >> so they're in this together and they're going to pull each other through. >> petra's fight will be to return to her music. to start composing. and to pick up her violin which has been silent since the shooting. ♪ her therapy of choice has been to listen. as her boyfriend plays his clarinet. private concerts in her room to keep her focused on healing.

>> her mind is the thing that she just loves to use. and it's slower, you know, and i know that's going to be really hard. it will be harder for her than if she had to learn to walk again. >> reporter: her mom's hardships would seem to compound the family stress. instead, they see it as a challenge. >> you can give the evil the last word. and the setbacks and the disasters. you can let them destroy you. or you can take it back. >> reporter: so petra anderson's family made a statement of defiance heard around the world. >> thank you for standing with us and letting this joker know that he may have intended it as his story but we're taking it back. are you ready to believe? >> reporter: and at a time of so much sadness, the answer to that question was a resounding yes. thousands of people responded to the anderson's call for action. they set a lofty goal of raising

$250,000. enough to pay for their medical expenses, with enough left over for a sizable contribution to the families of other victims. the response has been almost as surprising as petra herself. >> she's inspired a lot of people in the last couple of weeks. or couple days. i guess it's only been one week. she's inspired a lot of people in the last week. >> reporter: inspiration brings hope. hope that petra will one day soon pick up her violin and begin playing. and hope that her mother will now beat the odds as well. david mattingly, cnn, aurora, colorado. >> we certainly wish petra and her mother the best as they face the challenges ahead. joining me is cnn chief medical correspondent and practicing neurosurgeon dr. sanjay gupta. where exactly did the bullet enter her brain and how did they get it out? >> well, it is pretty remarkable. let me show you if i can quickly. i brought a model of the skull

here, anderson. i don't know how well you can appreciate this. what they described first of all is a shotgun blast. one particular pellet they talked about actually coming in through the left side her nose into an area. you have some sinuses sort of in that area. just above where the bullet would have enter inthe entered. then it passed all the way through the brain. the left side of the brain. and ended up in the back of the head somewhere over here. so what's so remarkable is you have many blood vessels. you have obviously parts of the brain that control speech, control motor strength. it's unclear to us still exactly how much of that's going to be affected. but, you know, this was a -- really thread the needle here so to speak in terms of causing possible dani possible damage to some vital structures. >> you're talking about a millimeter either way could be devastating. >> when you think about these types of injuries, you think about a bullet going through the brain. what you have to remember is off times ahead of the bullet is you

have a blast wave. you may have heard this described, anderson, when you have been covering wars. that blast wave precedes the actual projectile. it's moving things out of the way as a result of that. but, still, the bullet, if it had gone through a particular blood vessel there, and there are several that are large, that would have been a catastrophic injury. if it had been lower within the brain, it could have injured the brain stem. that's a part of the brain that's responsible for one's ability to breathe on their own, control their heart rate. >> it's so incredible. her mom says she's listens to classical music as part of her recovery. we've seen other case, gabby giffords comes to mind where music seems to aid a person's recovery. does it actually help heal the brain? >> i find this really fascinating. and i think it does it and actually i learned a little bit there when we were reporting on gabby giffords because i spent time with the therapists who were treating her. music is one of the few things, anderson, if you think about trying to sing a song, for example.

there's several different parts of our brain that are immediately harnessed. just remembering the words for example. your speech. your ability to say those word. that's the expression of that speech. your ability to actually, now, carry a tune. that causes the sort of activity to cross over from the left side of the brain to the right side of the brain. to remember that tune and carry that tune. so music can be a remarkable thing. also, someone who is just learning to walk. if you find a song that has a particular cadence to it. i was doing "the saints come marching in" with this particular physical therapist. you can learn to sort of re-establish your rhythm. standing up out of a chair or taking a few steps. so it can be quite remarkable in situations like this. >> that's so cool. sanjay, thanks. we'll continue to follow her recovery and the recovery other survivors as well. the world's largest breakout. 600 million people powerless. dealing with extreme heat, transportation shutdowns. we'll tell you where it's happening and cause when we continue. [ breathes deeply ] ♪ this is where the dream begins ♪

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the record haul was found in a shipment of 3,200 pots. the suspects are in custody. proposition 8 banning same-sex marriage in the state are asking the state supreme court to overturn a lower court's ruling that found it unconstitutional. in the next few week, the justices are expecting to decide whether to put the case on their docket. a video of a prank that a husband played on his sleeping wife in the car. take a look. >> so there's a truck getting towed. it looks like it's coming at us. and my wife's asleep so we'll see if we can scare her. wake up, there's a truck coming! [ screams ] >> that's not funny. that's mean. >> it's kind of funny. a little bit funny. >> man, that's terrible. >> yeah. >> wow. >> yeah.

well, you shouldn't fall asleep. >> jeanne moos actually talked to the couple after the video went viral. the woman said she made her husband sleep on the couch that night, didn't sptay mad at him. i hate pranks. >> just prepare yourself for when we go on our road trip. >> isha, thank skwloos coming up, what you see is not what you get out of the airport these days. the customer service lady who's kind of a hologram i guess. the riduculist is next. [ "human" by the human league playing ] humans. we mean well, but we're imperfect creatures living in a beautifully imperfect world. it's amazing we've made it this far. maybe it's because when one of us messes up, someone else comes along to help out. that's the thing about humans. when things are at their worst, we're at our best. see how at libertymutual.com.

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time for the riduculist. tonight, we're adding all human leaving real-live people. ladies and gentlemen, meet libby. she's a computerized hologram-like avatar that has just been installed at the newark airport. a virtual customer care representative who's there to answer all your questions and possibly creep you out upon your arrival. >> hello, welcome to new york liberty international airport in newark, new jersey. if you wish to use a taxi, please see the uniformed taxi dispatcher outside door number eight. >> she never stopped smiling. computer generated or not, i wonder how many minutes went by before someone tried to touch her inappropriately. there are a few of these hologramy customer service reps going up in airport. they don't take breaks and they're always smiling. sure, it seal seems all cuttin now. wait till that thing goes hal 9,000 on everyone. sends everyone running to cover at cinn bon.

just ask the travelers at newark who have seen her. they know there's just something a little off. >> it's a little bit freaky. when you walk down there. her body looks not real but her head does. >> weird. >> i think it's scary. its eyes follow you. >> i talked to her. i don't know -- what she mean. >> he has no idea what's going on. the point is, we have to be very careful with this type of hologram technology. we don't want it to fall into the wrong hands. >> watch what we're about to do because you've never seen anything like this on television. >> hi, wolf. >> all right, big round of applause, we did it. >> yeah. yeah, we did it indeed. that was big. that was election night 2008. who can forget?

i am just glad i wasn't part of that. we're joined now via hologram with -- by will.i.am who is live in grant park. let's see if we can beam him in now. here we go. >> yeah, still have no idea what that was all about. we've taken some ribbing over that one. i think jimmy kimmel summed it up pretty well at the white house correspondent dinner this year. >> every year cnn comes up with increasingly new technology. the magic wall. hologram four years ago. with all their technical wizardry, they still haven't figured out a way to look james carville look less leike a hairless, boil cat. >> i think they should make all the customer service people at the airport look like james carville. how much fun would that be? how much fun would that be to have a computer generated avatar of the ragin' cajun himself telling you how to get to the ch chili's in terminal b.

we'll see you again at 10:00 p.m. eastern. with the latest on the fast and furious program. "piers morgan tonight" starts now. tonight, phelps does it. the pride of america shatters the all-time olympic record and proved to the world he's still got that golden touch. plus, making history and raising eyebrow. the teenage chinese phenomenon. is the wonder kid clean? also, the u.s. gymnastics team takes gold. i'm talk to former champ dominique dawes. >> i'll calling these girls the fab five, they were amazing to watch. >> and guarding the games. an exclusive tour aboard the british army's largest warship on watch for terror. >> we have a genuinely secure stable environment for athletes and spectators to enjoy a fantastic olympic games. >> the other royal couple, the prince and princess of monaco. marriage, mystique and the legacy of grace kelly. >> she touched the lives of so many people in so many different

ways all over the world. >> this is "piers morgan tonight." good evening from london. day four of the 2012 summer olympics. indeed an historic day for the world and for every single american. michael phelps shows everyone he's the best of all-time, swimming his way into the record books. winning not one but two medals it giving him an astonishing 19 olympic medals. quite extraordinary. it comes as a 16-year-old girl from china wins another gold and leads to more questions about whether her incredible achievements are more than god given. i'm joined now by christine brennan from "usa today" and dominique dawes who was part of the dream team. the magnificent seven who last won gymnastic gold for america in 1996. let's talk michael phelps. he's become officially the greatest olympic medal winner in history. what does it mean to any olympic