>> the various polls that have been done a survey showed there is much more -- it was the right that started collecting money. hollywood has a longer history of conservatism and liberalism. it's one of the things i argue in the book but it was louis b. mayer at establishing the first relationship between studio and party and he turned mgm as well as many studios in l.a. into a money source for hollywood. it wasn't until the 30s that the democrats really came into hollywood. and now we have a situation where within the industry at the left is getting money mainly on actors. the right is getting money mainly from studio executives. ..

>> we'll be back all gay tomorrow here at the campus of usc for coverage of the los angeles festival of books. we'll again be covering non-fiction books and have call-in programs with the authors. today's book program is reaired tonight on booktv gipping -- beginning at midnight.

[applause] >> well, thank you, author, it's a real privilege to be here. i voted at about this time, yesterday, you were on "the view" being interviewed, and i hope we can elevate things a little bit, that was a low bar. >> quite the experience. >> it's good to be here in part because this is a wonderful book, and author touched on your personal story. i brought with me two of my daughters today because i think it's so important for alls us to be able to spend time with strong, confident leaders, and because i think that your

experience really puts the lie in many ways to the notion that there's a republican war on women somehow, but i want to start with a story you tell in the book about your runoff and regime election while -- general election while running for governor. you talk about one of your opponents to the extent of which when your battle was over with him, you called him up saying you admired his fight, a praise i love, but what i really liked is he began introducing you at your campaign events, and you describe that in the book saying henry would introduce me like i was headlining lallapalooza. as the poet tom petty says, voice rising to a dramatic pitch, you can stand her up at the gates of hell, and she won't back down. i thought you can start today by talking a little bit about where

your spirit fight comes from and your spirit to do what's right? >> everything good about me, i got from my parents. everything i negative about me came from other places, but i'll tell you, you know, i started every speech, and i continue to say i'm the proud daughter of indian parents. they reminded us how blessed we are to live in this country. i was born in a small southern town, 2500 people. my parents came here, mu father a turbine, and mom an asari. the small town didn't know what to make of us, and we didn't know what to make of them, but this is the story of challenges, challenges of being a minority family in a southern town, and challenges of knowing you're different, but your parents tell you to be proud of why you are different, challenges in the corporate world, challenges in government, and challenges as we go forward, but what i knew was

my parents wanted us to understand what makes you different makes you special, and also the fact that the small southern town, while we went through challenges, it's part of the same state that legislated a 38-year-old indian american female for governor. what's that say about south carolina and this country? how far have we come? that's the story behind this is we all go through challenges. it's not the challenges that define you. it's how you handle the challenge, and now i realize all of those challenges were blessings. every one of them was a blessing in disguise because now i know i have the strength. i won't back down because every time you go through a challenge, you're amazed at what you can overcome. >> well, in addition to the lessons from your parents, and what you talk about is your parents talking about you don't complain about problems, but you solve them. you have another great story, as a mother of a 12-year-old, i

particularly love it, your mom started a small business in the living room of your home, and the accountant was leaving, and the story that you tell is you happened to be strolling out of the kitchen, 12-year-old nicole haley, and she said train her how to do this. at the age of 12 and 1, -- 13, you were the accountant for your mom's business. >> it started in the house, and now it's a 3500 square foot store. the bookkeeper was moving on somewhere else. she said i got to train someone. i'm going to leave in two week, and i happen to walk out of the break room, and my mom said i want you to train her. she said, i can't train her, she's 13. she said, if you train her, she'll do it. i was doing payroll, i was doing taxes, i was doing the general ledger, i was paying bills, making deposits. i didn't know until i got to

college that was not normal. [laughter] i tell people that was my parents' way of saying now i look back and realized they didn't want me to know the limitations of age or gender or the limitations of being indian. whatever you do, be great at it and people remember you for it. it was at that point that i shaped the value of a dollar, and what it means for the private sector and how it is so hard to make a dollar, and it's so easy for government to take it. the philosophies and beliefs that i had are things i lived, not because of what labels told me, but i truly listened and understand what the hardship and small business is worth. >> if you jump ahead then to your very first political race, and if you go into any nursing school and probably anywhere around the world, you'll see the little girls are running circles

around little boys, and i say that as a proud mom of both girls and boys, but the girls are running the place. i've often wondered what happened? why is it that women are not yet any way, running the world? i think part of it is risk aversion. if you look at the story of your 2004 race, the fact that you couldn't find the consul at that particular times to take your money, you had everybody telling you don't do it, don't do it, don't do it. what was it that gave you the confidence to say i know this is the right thing to do? was it ignorance? >> absolute ignorance. it was a couple things. i think it was the fact that i saw as a business person, i wonder why we didn't have more business people, and then we had moms who said quit complaining about it, do something about it. i said i'll run for the state house. i didn't know you were not

supposed to run a 30 year primary. once i got in, the only option was to win. what was surprising is we had a series of consultants, and i remember telling a friend, i have this money and no one will take my money. one consultant said, you're too young, you got small children. look at school boards. you don't need to run for state house. another said, nikki, your dad goes to the temple, there's less than 1% indian, you can't win the district. it was a lot of can't. i'll tell you, one of the interesting things was what really dumped me over to say i'm going to do this was i was at the institute, and hillary clinton was the guest speaker, and she was there giving a speech to a few hundred people, and she said everybody's going to tell you why you shouldn't do it, and that's all the reasons why you should. one, i'll tell you anybody who says i can't do something, that

motivated me more to want to do it, but i didn't see young moms running for office or a lot of women. i department see business people running for office, and so that really was more of the reason why we need more people, and the reason i wrote the book was after i won the governor's race, so many people came up to me and said after seeing what you went through, i would never run for office. i was devastated. that was the total opposite of what i wanted them to take from my race. what i wanted them to see was, yes, we had the challenges, but look what i'm able to do now. i'm able to move the ball. i don't think there's any reason why women, we don't see a lot of women outside the fact that women just don't run. they just don't run. we need more women in office. we need more real people in office. more business people. i was not in student government. we don't need people who thought all their life of being a politician, but who live life

and know the problems of government. you immediately, as soon as you're in the state legislature there, perhaps not immediately, work successful in terms of working up the leadership, but as soon as you insist on transparency and how the legislators were voting, you really basically ran into a fire storm. >> it was one of those first time i got into office, no one knew what i make of me. i defeated their friend. a 30-year incumbent, nobody wanted to share an office with me or sit at a desk with me. there happened to be another person who defeated the majority leader. we were the two outsiders, and we quickly became best mates, office mates, and that worked well. when i got there, i saw a lot of things i felt were wrong. one was in south carolina, legislators didn't have to show their votes on the record. all their voting was by voice votes, and i watched this bill get read across the desk, and i tell this in the book. they said they were paying attention for themselves, all in

favor, all against, and the ayes have it. i went to the leadership, we are republicans, what did we just do? i don't understand. the next day i we want and said i'm filing a bill anything important enough to be debated on the floor of the house or the senate is important enough for legislators to know how they vote. the leadership put the bill away, we don't need to have it. we decide what the public needs to see and what they don't. i have my husband in the room, michael, stand up and wave. i were going to michael that night and said if i can't get legislators to vote on the record, i don't need to be here. i made a decision knowing there could be harm to fight anyway. i took on the fight, and i said did you know of all bills passed in the house, 8% were on the

record. of all bills passed in the senate, 1% were on the record? if you don't know how the legislators voted 92% of the time, how your senators voted 99% of the time, how did you know who to vote in the polls? south carolina was dishonest. went through that, but what was interesting that was first year in office. first year, freshman class, second year, majority whip, third year, i was on a powerful business committee, and fourth year, i was subcommittee chair of banking. the year that i fought to say legislators have to put their votes on the record, they stripped me of everything, took away every ounce of power i had. while the leadership was in the club, this is what we do to someone who steps out of line, i was trying to show this is what happens when we step out of line, so i ran for governor.

[laughter] within the first couple months, i signed the bill now that every legislator shows the vote on the record in the state of south carolina and show their vote on every section of the budget. we see the spending habits as well, and it's in that -- [applause] >> it was in that governor's race that you faced some of the most hateful and shameful attacks, and i think just to give a bug at the end of the book, anybody thinking about running for office or is running for office ought to, at a minimum, read the full book, at the minimum, read the paragraph at the bottom of 151 to 152, what governor haley says, talking about the facts, and says that all of our old instincts fight through the adversity, prove myself successful, and critics came alive. while some used it as a chance to destroy me and my family, i used it to strengthen myself and protect my family.

i think that it is one of those points making it of obvious, but so much of politics today are nasty, and the decision not just to ignore it, but to take the attack and turn it around and use it to make you stronger it brilliant, and i'd like you to talk about that, and how you decided to just fight through this and not let them take you down. >> you know, the interesting thing, i was nikki who? i didn't have any name id, didn't have any money, but we had a conservative message, passion, and a grass roots movement, and so as i was going across none of the other candidates acknowledged me, and then they saw movement. the second that they said we were number one in the polls within three or four days, we celebrated for all of five minutes, and then i said this is

going to hurt. i knew something had to happen. they couldn't let it stand. within four days, it was everything under the sun that came out. what they don't understand is that only motivated me to fight more. it was everything wrong with politics. politics is the art of dis traction, and that's what they were trying to do. what i was going to show them is i was not going to be distracted. it was lies and false. i said this is exactly why we have to look at somebody new for governor. >> and it worked. >> it worked. >> and i wonder how many consultants who wouldn't take your money in 2004 have been back around? >> they are my best friends now. [laughter] >> sitting here where we are today in washington, d.c., the idea of the damage that washington can do around the country and the damage they can do can be theoretical, and as

governor of south carolina, you experienced it first hand. mentioned the battle with the national relations labor board r , and it's a stunning story. it has a good ending, but could you talk about that? >> well, coming into the governorship, i knew we were dealing with budget issues, unemployment issues, i knew we had to reform government. what i never knew is the hardest part about my job would be the federal government. we passed the legal immigration reform, and the department of justice stopped us. we passed a voter id bill that says if you show a picture id to get on the plane, you should have to show one to vote. we passed the voter id bill. the department of justice stopped us. now we're preparing in the next couple weeks to pass a bill if you get unemployment benefits, you have to pass a drug test. i'm expecting a fight there, but what i never thought we'd see was the most un-american thing which is this great american

company, boeing, gave south carolina a shot in the arm and said we're going to put a plant in south carolina, created a thousand new jobs in south carolina, at the same time expanded their employment in washington state by # ,000, not one person was hurt. yet president obama and the national labor relations board went and said they count do it. an american company. i watched president obama give a speech in front of the joint session of congress and say i want to see things made in america. i remember saying i have planes i want to make in charleston, south carolina, and you're stopping us. now, god bless the fact we have an election year, we have a president that's a little bit nervous, and that suit was brought down. what was once a thousand employees in boeing is now 6,000 employees for boeing, and those big planes are preparing to roll out on the runway this spring. that's what america developed. when we move out of the way and

let the private sector work. >> when you move ahead to 2011, and your decision early on to endorse romney, it's clear in the book that governor romney endorsed you early. he's somebody whom you have a lot of respect, and there was a decision that was controversial, and particularly among the tea party. six supporters of yours, not all were picking to support him. talk about how you made the decision and how you felt about the criticism that came from your supporters. >> a lot of it was that i knew i needed a partner in the white house. what i knew is right now i didn't have it. i knew i couldn't do the will of the people, and i tried to think what i wanted, and michael and i sat down to think how we would decide who the person would be. we had so many candidates. i did a report card on the legislators. i let the public know how they voted and get the report card go

out. he said do a report card on the candidates and decide from there. what i knew was i did not want anyone that had anything to do with the chaos that is washington. we have seen where that's has gotten us. it is not working. i wanted someone outside of washington. the second thing is i knew i wanted someone on the other side of government when it came to business. i wanted somebody who knew what it was like to create jobs and to start a business, but also knows how hard it is when a business fails, and then i wanted results. i looked at governor romney, and taked this failed olympics, and made it a source of pride for our country. it was a governor in a democratic liberal state, cut taxes 19 times, balanced the budget, and i thought what if we had that in washington? then on top of that was the fact i knew him, i knew their family, i knew where they were, i knew how he wasn't just a candidate

that wanted to win; this was somebody who fought for the last four years how to handle the situation had he been president. all of those things together let me know that was the right person. now, so going in, i felt like i needed to do what was right to allow me to sleep at night, and i was very comfortable with that. the tea party was a great support to me. i'm a huge fan of the tea party because they are not a party at all, but republicans, democrats, and independents who had enough. they want someone who understands the value of a dollar. someone who understands government works for the people and not the other way around. they want government to understand the protections and the freedoms and their liberty matters. that was the decision making. the first thing i did was i sat with governor romney with tough questions to ask you. i don't want mandatory health care in the state of south carolina. i said we can't afford it. we don't want it. he said, first day i'll repeal it. what we did in massachusetts was

for massachusetts. i would never do a federal national mandate. i said i need to know if i pass illegal immigration reform, voter id, or any bill in south carolina, the federal government will not stop the will of the people of south carolina. he said i was a governor of a state. he said you have to be able to govern your state without the federal government getting in the way. i'll always support those things. that really was what got me there, and so it was tea party values that i asked and got questions on and i got responses back. i can tell you while some members of the tea party may be disappointed, you can't please everybody all the time, but there's no one or two people speaking for the tea party. that makes them great. they are not a label. they don't vote in a block. they have independent think, and they did that, and you'll see in the state of south carolina, the exit polls, two-thirds of the people with me after that, and so i'm very confident that one, i strongly believe governor

romney will be the nominee, but i believe i really did the right thing. >> and how you account for the fact he was not able to carry south carolina, even after the endorsement? >> that south carolina has very strong independently minded people, and i never -- i get asked all the time, did i take that personally, but, no, that's what i love about the people of south carolina. they do what they want to do. i respected them to do that. i also appreciate the fact they respected that i decided who i wanted to endorse. i was comfortable with it. >> you know, i know you said publicly, definitively in the last few days that you are not interested in being on the ticket if the governor asks you, but what about cabinet? you sit here thinking, she would be a great secretary of labor or commerce, do you think to yourself, look, i'm making a difference in south carolina, but perhaps in the romney cabinet, i can make a difference on a larger scale? >> my decision, after -- and one

you read all the challenges we went through to become governor, the people of south carolina took a chance on me. it's important for me that people trust their government. i made a commitment to them. i have a job to finish, and i want to make them proud, and so whether it's vice president or cabinet position, you know, i need to finish the job given to me, and i love the state of south carolina, and i love being governor of south carolina, and i'll fight for the nominee every way to show how it hurt south carolina and what they've been through, but i'll stay in the state and continue doing what i promised to do. >> one last question before we take add convince questions, and that's about women. you have a chapter in the book dedicated to a strong conservative woman who helped in your race. we're in the mid s by the mainstream media and the party

who paints republicans being at war with women. i want you to talk a little bit about your perception of that and the role of women going forward for the country, not just for the party. >> i'm a huge fan of women. i think we're great. you know, i think that the issue really is that not enough women are running, and we need more women in office. we're wise, moms, daughters, sisters, and we've been through a lot, and so i'd love to see more women in office. i think that it's just, women tend to second guess themselves. they think about their families first, and they think, oh, but what if this happens or that happens. what i'll say to women is we need you. we'll be a better country when we have more in office. we'll be better for that. governor pay lin is the perfect example of coming to the state, and i tell the story in the book where we are sitting and talking and we're comparing shoes and suits and talking about those things, but we talked about family and

leadership, and she said when you start to win, they're going to come after you, and she said and after you become governor, it's never going to stop, and she was so right. i just saw her a couple days ago, and i said, you were so right, and she said, it never stops, and so for us, what we have to do is stay on message, don't get distracted. are they going to try to do it? absolutely. are we not tough? we are. we're tough. we're confident. we're smart. we're going to continue to prove that there's no amount of attacks that are going to stop us. we're going to keep on fighting and keep on winning, and i think that's the biggest mng of the day is -- message of the day, we are not going to whine, but prove results. >> the point you make in the book so well is we're about opportunity. >> we are. >> and that the issues that women care about, the economy and making sure their kids can go to school, and the country is

safe, all areas better off. >> it's interesting the mainstream media wants to label women as being one issue voter, and we're not. we care about jobs, the economy, health care, education, and all of those things, and we're thoughtful how we think about them, so, yes, that's right. i think that the media's actually a little slight of women, and i wear heels not for a fashion state, but because it's ammunition. [laughter] >> on that note, ammunition is a good place to end. [laughter] the governor will be happy to take any questions folks have about the book or anything else. right here. there are people walking around with microphones. there's a question in the front here. >> i wanted to ask what would you say to republicans that mitt

romney is not conservative enough? there's questions about his conservative credentials, especially his social conservative values. >> from a social front, those were the questions asked as well. i asked him about family, and he believes that marriage should be between a man and woman. i'm strongly pro-life and not because of party tells me to be, but because michael was adopted, and we had difficulty having our children. we appreciate the blessings of that. i asked him on that, and if you look at his -- i questioned him on that, and if you look at the record as governor, he always voted on the side of life. he always took action on the side of life. there's not one time where he didn't, and so what i will tell you is i think that as we're going through the process, people are really looking at what they want, and they are doing the right thing. that's the great part of our democracy, but what we all agree on regardless of who that republican candidate is they are supporting, we all know what we don't want, and that's what we had in the past three years.

i think everybody comes back to that in the end. >> over here. >> pakistan, and my question, indian-american, how you can help to bring that part of the world closer to america, and religious question is obama is taking the deficit from 9 trillion to 15 trillion. we spent $600 billion and given 1700 lives, the -- [inaudible] bush, even he didn't have 200iq, but he was able to have very good repore, and this guy is highly intelligent, but he cannot relate as a world leader

and messing up u.s. foreign policy. if you are offered the job with mitt romney, would you accept that? >> well, first, i'll start with the first part of your question, which is educate people on the greatness of the indian community. i'm incredibly proud. . .

the minorities that is the least dependent on government assistance, and the one i love, it's one of the minorities that is the most philanthropic of any minority in the country, so those are all things i'm incredibly proud of and what we are growing up is the best way to appreciate dodd's blessings to get back and you see that through service and charity. now getting into what i accept the position that holds true that at this point i am not going to do anything but be a great governor of south carolina where i've seen with president obama is that he really goes back to the new deal concept that government can fix all things and we've seen our debt, mort debt growth with president obama and three years than we saw with bush and 08 and that is what you are seeing that we are trying to change. we've got to get all of this debt. i care about my children and grandchildren to be we've got to

stop the spending and if you are going to ask every governor in the country to balance the budget, washington has to balance their budget. that is at the heart of everything we are talking about on foreign relations i will tell you the situation says all. we don't know what he's thinking from a foreign affairs standpoint and that is scary. >> been governor haley from the commodity markets council. you talked little about immigration, and i think the republican party's commitment to enforcing the rules of law when it comes to illegal information as well within the commendable of the other part of the equations sometimes gets left out a little bit, so could you talk a little bit about how the republican party needs to change both its perception among the public among the voters as well as the substantive policy issues what we can do for those illegal

immigration in this country. >> we passed the immigration reform and south carolina. unfortunately president obama isn't letting us enforce that, but what we will tell you is as the daughter of immigrant parents that came here illegally, they've put in the time, they've paid the money, they came the right way, they are offended by those that don't come the right way. the second side is we are a country of laws. today we stop becoming a country of the law we will become everything that makes us great. so what do i think? we need to enforce the illegal immigration laws. but, we also need to look at expanding our work force situation because immigrants are what make the country great. we need their expertise, the research, we need the technologies they are able to bring but we need to do all of that legalese others two sides to it but the republicans probably could go talk about the fact that a little bit more about yes, we do want immigrants, we want them legally

and think they're valuable. we need as much as the stress we don't need illegal immigration. >> i'm from the guardian. i have a quick question about having read some chapters for the book i'm wondering if you felt any sort of shared experience with president obama given that he also came from perhaps the most debate cannot most ideal circumstance in office, being an african-american growing in somewhat difficult circumstances. if he felt a shared experience of any sort would to say that this body is blocking that? >> of course not. i think that what i hope what i hope everybody feels is the pride of living in this country.

the one thing my parents said over and over again is only in this country can you be anything you want to be coming and no one is going to get in your way. president obama is proof of that. i am proud of that. the get any entrepreneur that started from strong challenges and how they become successful. we have examples across the country, in business, in education, in sports, in politics. that is the highlight of this country. that is what we need to grasp onto. i want people to be proud of where we live. i'm proud of where we live. my parents are proud of where we live. party or no party, no one can take that away from us. >> question, governor. if the affordable health care act survives and the supreme court, what impact will that

have on your state budget in the increased medicaid spending that the law requires? spec our state along with every effort will be devastated because what you will see in south carolina alone are the annual budgets, $5 million, the affordable health care act will cross sell carolina over ten years. we can't afford it. we will go bankrupt. the part about health care that we need to understand this i strongly believe the mandate is unconstitutional. the second sight of it is i strongly believe that states are the best to make the decisions what i would like to see for washington to give block grants and decide the best way to save our money. south carolina isn't like california, it's not like texas or michigan. you know, all these states week of different issues. in south carolina the issues are poverty and education. and another state they might be something else. but i know that if we were given that money we would spend less

money. we would be more effective how we treated our patience. if the affordable health care act goes into place, and you will feel a lot of private sector companies pay the penalty and throw it to government. we will see less quality in health care and higher costs. the goal of every state right now would be out to get the most for the least amount of money. what i am asking is don't tell me how to do that. what we are trying to do in south carolina is make sure there's transparency from the patient to the doctor, the doctor to the insurance company because if we were to go and treat health care like we treated getting our car fixed the maintenance shop what would go in? tell them where you want and show the list of things you're getting ready to pay for coming you sign it and then you do it. if people actually got involved in their health care decisions, if they were able to say at the dentist died on the floor light, i don't need to pay that or i don't want to pay the $10, look

at how much we would save and how much more involved we would be. we wouldn't want certain tests, we wouldn't need certain medications. we will laughingstock first tallest to do and 50% of that we wouldn't do if we knew the cost associated with it. so, my hope is that we have learned a great lesson from this. i think the lesson is yes, we need to address health care. every state needs to do it but every state needs to do it individually with their own programs and plans and not to the mandatory side of it. >> i'm jenny rogers with the washington examiner and i hope this question doesn't come off shallow, but you mentioned high heels and i know that women in government face a lot of critique for what they wear and how the style their hair and whether it is hillary clinton growing her hair out long or how much sarah palin's clothing

costs. i'm curious if you think much about how you are addressing and presenting yourself and if you have gotten any blow back for that. >> i will tell you the thing that surprises me is how much people won't let you forget about what to look like. announcing a ground breaking, continental tyre announced the largest investment in america in a small town called sumpter. we went there for the announcement. it was either continental power and we bought them from china. either we come a great economic development and lots of jobs, and one of the stories they talked about was we got all these jobs and did you see the governor's issues? the number of people that e-mail b and ask why don't you wear earrings, you should wear earrings. you don't look finished. because i'm allergic to metal. i can't do that. it is, but i will tell you again it goes back to there are not

enough women in office. you've got hillary clinton went through that. we talk up the glasses and suits. i go through that but you just have to laugh it off. what we have to do is work a little bit harder. and what we have to do is make sure that we focus on results. it's not what they say. it's what we do. it's about the jobs offered, the reforms i do. i can make jokes about these. i've gone in a completely male senate. do i want to use these? sometimes i do. but it's all in fun, and we can't take it too seriously. we just have to take it in stride. >> in the back over there. >> mackenzie with politico to review for ruled yourself out of the vice presidential ticket. but, called representative alan west a good option. i was wondering if you could elaborate more on what you would

recommend him. is he your top pick and if you could talk about other people petraeus texas i'm not recommending anybody could get i don't think i'm qualified to recommend anybody. what i was saying is the people that have been mentioned in all those people that i mentioned had been mentioned as a vice presidential nominee. i think there's going to be a slew of people, and i mentioned chris christi's name has come up during it marco rubio has come up. what i said is the vice presidential candidate, i'm not worried about that. the a great people, we will have the vice presidential candidate. but i also don't know that i'm the one that needs to recommend to that should be. mitt romney is going to have a tough time. what ever it is will excite people and i think it will be a good partner for the ticket. >> great time for one more question. >> you instituted a policy of

requiring all employees -- how that's working out now that that's been going on a few months especially in agencies like the department. is too one of the things i do talk about in the book as well is that coming into office when i realized was hell - people were. i think that's been the hardest part is on a positive person by nature and they were very negative, and so i kept saying how can we make the state proud? we build planes and cars and tires and the number one vacation spot in the country, and i wanted people to just kind of take all that in. so one day i was in the office and i went and i said i want you to try something. and i said the next time you answer the phone, say it is a great day in south carolina. how may i help you. and she did, and the person's answer was it is a great day in

south carolina. and i said that's it. we are going to do it. so what i require this all my agencies to start answering the phone. there were two sides to that and the media wanted to pick up on the one side but there were two sides. one was i wanted employees to feel proud of where they worked and i wanted everybody to be proud of the fact we are in a good state in good standing right now. we have challenges? yes but every day is getting better than the day before. the second part was more important. how may i help you. government and then the customer service business. i wanted every body in state government to answer the phone to understand the worked for the person on the other side of the line. their job was to make sure they solve the problem and sent them where they needed to go and made sure they were taken care of by the time they got off. there were two sides to that. i will tell you the legislators thought it was terrible everybody in my cabinet has appreciated it. now i don't go anywhere in south

carolina or outside where they don't say it's a great day in south carolina. a department of juvenile justice i will give you that example because you talk about corrections yet that is very true to the department of juvenile justice, a corrections agency for the juvenile. the director started implementing, and the first day after it was implanted she drove to the guard gate and the author that was opening the gate said good morning it's a great day in south carolina and she loved it so now all of the guarded gates as you are rolling in they say it's a great day in south carolina. the media called the substance abuse director and said you've got people with substance abuse. what do you think about that? she said it's the best thing that's happened and i want people to know it's going to be okay. we are going to be all right. that is the thing. are the victims we waived? of course, there's those types of things but in most cabinets they welcomed and appreciated it and it's giveer