Skip to main content

tv   The Communicators  CSPAN  June 24, 2013 8:00pm-8:31pm EDT

8:00 pm
bunny, and we are delighted to have the best voice actors on the planet. thousands working from home, and thousands of companies using to be able to hire workers anywhere on the planet, and one of the good things we're doing is by doing something that is -- we have thousands, thousands of clients, all over the planet, china, india, america, europe, hiring american voice actors, working from their home studio in order to give the voice for the items, for the video games they're creating. we're very proud of that, and believe this immigration reform is going to help entrepreneurs like me do this kind of thing to keep the u.s. on the leading front of immigration. for me as an entrepreneur, it's
8:01 pm
easy to find company, it's easy to find capital. still the u.s. is lacking behind because of immigration. i know many, many people all over the plant that consider that is the only reason why they don't come to the u.s. and start a business. >> thank you. thank you for your interest. >> coming up. the communicators from the cable show.
8:02 pm
>> this week the communicators is at the cable show in washington, dc where we interviewed leaders of two large communications companies. cox communications and espn. >> now we want to introduce you here on communicators to patrick esser, president of cox communications. give us a snapshot of cox communications. >> just celebrated our 50th 50th anniversary of the country. part of cox enterprises. we serve six million commercial and residential customers across the country, 10 million customer. we are a telecommunications, broadband video, and i think
8:03 pm
we -- our commitment to our people, our commitment to our customers, and our community -- >> mr. esser is cox communications a growth company right now? >> it is growth company. it's been a growth company for other lot of years. we didn't get here easily. in 1996, more recent times, when the telecom act went into effect. in 1997 we were rolling out digital video, background services, residential telephone services, commercial services, and bringing the bundle to the market. the first in the country to start bundling products together, and the customers responded positively. high penetration today and we're able to get into new businesses that others didn't dream about because we got in so early, and
8:04 pm
we were rewarded for that. >> host: how important is business to business to cox? >> guest: we were early in a company called teleport, where we took the commercial space, and at the same time we were rolling out residential services and the two came together, and we saw this opportunity in the market for small to medium businesses that were being underserved, and we have been focused how to cover that market. and today business services represents a billion-five in revenue to us, a number of new products and services we have developed and are launching as i sit there to serve that marketplace, and we have a great reputation. >> host: pat esser, president of cox communications hurricaned in atlanta. you're also co-chair of the cable show here in washington,
8:05 pm
dc. is cable a check -- a business right now? >> guest: welcome to d.c. probably your first trip. but thank you to you and c-span and the c-span bus and the crew for coming here and spending time with us. the national show is very important to us. a chance for us to talk to our consumers about things happening inside of our business. a chance to talk to members of congress, fcc members, commissioners, staff, bureau chiefs, about things that go on inside the business. so thank you for coming here and making that important on your schedule, because it's important to us. this is a technology business of the cable industry is more than just a simple wire that goes through your neighborhood. there's a lot of infrastructure inside that kneltwork and provides a lot of things that honestly connect our customers to the things that are important
8:06 pm
to them, and we never forget that. and at it national issues like this that give us the opportunity to talk about that. we connect people to the things they care about, and cox uses that model every day. you asked about the show. if you don't mind i've talk about a couple themes. innovation is occurring here. innovation is occurring inside this industry. if you haven't heard the statistic. if you look back to 1996, which i reference to the telecom act, and you advance forward to how much money has this industry spent on infrastructure. spend over 200 billion. cox communication, over 4 initial -- 24 million in the market, and today we see the trends going on, we learn things about things like mobility, wi-fi in their home order businesses. we have a metro wi-fi exchange between msos, 150,000 hot
8:07 pm
spots in the country. no one else provides 150,000 hot spots, and that will continue to grow. gives another place for our customers to connect to our company and gives them the chance to roam. you heard about second streams. what services we're bringing into the market. the third-part partnership. companies that didn't exist five years ago, and things we are doing with them to bring new products and services to our customers. we talk about business purposes. an important part of the show. talk about it all the time. we talk about the cloud. the cloud has enabled all these incredible things in your life, and what is our platform doing to make it easier for you as a customer? there's a lot going on and your timing couldn't bet better. >> we have a tv everywhere platform and right now customers can get products, authenticated products, on the web by going to
8:08 pm
cox.com and enter the customer i.d., their password, and they can get on. i talk about tv. this is an opportunity for me to get off on a tangent here but it's important. four years ago i was in silicon valley -- ebb five years ago -- with my peers in the cable industry, and we decided to go there because there was a lot of activity occurring. we wanted to better under how silicon valley looks at us as an industry and how our platform can help them immotivate and we met with the heads of google, apple, microsoft. and went to dinner, and the ahead of tall was sitting by me at dinner, and he said to me -- the oddest comment but i needed to hear. he said to me, do you think you can compete with us? he said, you live in a world where your innovation cycles are
8:09 pm
as fast as your ability to change a box in a customer's home. that means every five years you innovate. i roll out a platform but i can say today, go, and in 18 weeks it's out the door. and how do you think you're going innovate against that? it fired me up. i was never more upset in my life. not because what he said wasn't the truth. it was. it was a rallying cry for me to figure out how to improve our delivery of new products and services and marketing and products and strategy has worked very hard since then to put us in a place to deliver new products and services. so, we did a ton of research two years ago, and customers toll us four things the first thing, they want a user interface that is easier to use, more intuitive, simple, and we need to make more investment into the user interface. the second thing was, i have
8:10 pm
second screens in my lymph activate the second screen so i can hack set the information i want on my second screen. the third thing is, us you know me. make it more person. it takes 10 or 12 minutes to figure out what i want. so you have the an -- an littics. so put it to work for me. and they said, make my dvr more powerful. the -- we're right on the -- we're -- this summer we are bring a video revolution to our markets that our customers will find -- we rolled out trio, a box, a very interesting way to keep window pane that brings up content in a much more progressive way that our
8:11 pm
customers love. and then in december of 2012, we put in a recommendation engine that tracks what you consume as a customer. you can like or dislike. personally and privately. you can turn it off if you want, but you on an individual level -- it knows what you like and starts to gather that and give it back to you in a recommendation. at the same time, video on demand at 25 hours of storage. we have doubled the amount of storage to 45 hours of storming, and now we're ready for the last two pieces of the puddle. an i. p. video gateway, with six turner, two terabytes of storm, and an i.t. gateway so we can connect to the internet and bring apps and content to your television set that is relevant and important to you. on top of that, the second screens, we built a tablet app, we call it the personal video
8:12 pm
experience. when you've pick it up, presents to you in three simple window panes your library, your content and your on demand content, all centered around you, and those that you like, knows nine shows around there that are most relevant to you. guess into your library of dvr content, apps, what you prefer, and even in dod, brings stuff out of this lie area and sorts it down. so immediately you have at your finger teatips what you want. you can say, i want to see it on a bigger screen send it to the tv. and when you set that tablet down the next mesh your household can pick it up and say, i'm pat, and it tells me what pat likes and it goes on to the next user. very cool. >> host: one of the issues we are discussing currently in washington is the privacy,
8:13 pm
personal privacy, cyberprivacy. do people -- have you been approached by government agencies to provide people personal information? >> no. we protect that with great amount of respect and responsibility. we do not share our customers' information with anyone. obviously for billing reasons and records it's all very second secure. we have a chief privacy officer. he and his team oversee that and make sure nothing is getting outside the walls of our company. you have to be a very specific number of employees who can access information, customer records, transactions,. >> as president of cox communication, how much time do you spend on privacy issues or washington-based issues? >> guest: well, we have our washington based issues. i'm in washington probably once a month. i spend a fair amount of time
8:14 pm
with members on the hill. more with the commerce committee members than anybody else because that is the commitey of the hill or congress or house of representatives representatives and senate that spends most of their team thinking about our industry. they have a lot of questions. they know what is going on. they track constantly. obviously the fcc has a lot of other power over our industry and we spend a fair amount of time with the commissioners there. because of that i find myself once a month here spending time. i think it's important. the regulatory world is such part of who we are. big parts of our business are high he regulated. we need to make sure we are following the regulations and understand the regulations. if changes are being made, make sure our point of view, our customers' point of view is understood. so we spained a fair amount of time on that. >> host: what issue are you most concerned of right now. business in general?
8:15 pm
>> host: regulations. >> guest: regulations the issue i wouldn't say concerned but the issue probably occupy the rest of my career is the rewrite of the telecom act, and this business is changing -- changing every 30 minutes and i want to make sure those who are making the decisions, writing the laws, will carry for 10 to 20 years, understand all the issues in the business, the variables of the business next complexity of the business, and there are things that need to get addressed. so, i don't know if i worry about it but i've spent time on it to be as well informed as possible. >> host: would you like to see a comprehensive rewrite of the telecommunication laws? >> guest: over time, yes. piecemeal is dangerous. i think we have to mak sure we understand the world we live in it's as simple as this. i'm talking about just the video. broadband, voice, -- just video
8:16 pm
alone. talk are to customers in march, 60% over the consent they consume is no longer live video content, live living room on their tv. so 60% is either dvr, on a second screen, being streamed, downloaded, dvd, on and on. the world has changed. it will continue to change. let's make sure our telecom laws reflect that. >> host: we have been talking with pat esser, president of cox communication. when did you get started in this business and why? >> guest: good question. i started in 1979. i came out of college, always passionate. i just got out of college. always passionate about the business, and i started as a cable installer in waterloo, iowa. climbing poles and patching. >> host: or go at that? >> guest: i was not. it would have been a wonderful career path but because i fell so often, the chief said, you're
8:17 pm
going to marketing. said you knock be successful in technology, they put you in marketing, and i sold door-to-door, everything the marketing did in the '70s and i got a great break in 1981. i never won the -- cox communications and i drove to virginia on a thursday night and knocked on their door and got the job as the public access director, and i love the company. my big break came when the university of northern iowa, my al ma -- alma mater, contact met and allowed me to get back and get my graduate degree. i went back and honed my skills and came out in 1991. i went to work for cox immediately and love the company. all these videos in the country, espn, mtv, cnns, most of them didn't exits. so we had u.s.a. and cnn at the
8:18 pm
time. local businesses using those to tell their story. and it's been an incredible run. >> host: you're watching "the communicators." we have been talking to the president of cox communication. >> thank you for coming today. we appreciate it. >> now joining us on "the communicators" is the president of espn, also co-chair of disney media network. john skipper is his name. how did you become president of espn. >> guest: i'm just as surprised as you are. but the president of espn for 13 years, and i had the great privilege of succeeding him at his decision, starting off in january. it's really again a great year and a half for me. >> host: where did you get started? >> guest: i got started at disney in 1990 when disney wanted to start a magazine
8:19 pm
division. so i actually moved from my home in new york city to california, to burbank, and started the book division. then when disney bought abc and espn, espn wanted to start a magazine, so i transferred to appears -- to espn to start the magazine. >> host: so crowd didn't begin life as an athlete. >> guest: i was a mediocre athlete. i played basketball but nobody recruited me. >> host: what's the biggest competition right now for espn and five or ten years from now what do you see as the biggest competition for espn? >> guest: well, there's a lot of competition in sports and always has been. the networks have their -- the leagues have their own networks. right now there's a lot of attention being paid because fox is going to launch a new channel, fox sports one, on august 17th. nbc launched a channel a year and a half ago.
8:20 pm
nbc sports network, turner, cbs, plenty of competition, and mostly for programming rights, for talent, advertising dollars. >> host: so where does it go from sneer sunny just think it gets more complicated and more competitive. everybody understands that sports and -- is the sweet spot of media. it's almost the only thing that you have to watch live. that has increased its value, and i think everybody is seeing that now. whether they be social media sites that are partnering with us to do tweeting about sports 0, for show sports on facebook, other networks, other cable networks, the leagues. i think everybody understands sports rights are quite valuable. >> host: mr. skipper when it comes to appears sports and tv everywhere, is appears available
8:21 pm
available on all devices? >> guest: yes, it is. that is the perfect question for me. the answer is, yes, it's available on awe devices. this is very important to us and goes back to live. if you have to watch your game live, it is best to be in your living room with a big 70-inch hd screen in front of you. if you're in the office for the world cup you watch on your competer. if you're at a picnic, you watch it on your tablet. if you happen to be in a business meeting, might slip a little look down 0 at your smartphone and watch the game there so it's very important. we were first with our watch espn product. espn, espn 2, espn u, espn deportees, all of those 24/7 on whatever device you want to watch it on. >> host: what about the potential deal with verizon that espn talked about, that you could have live streaming but
8:22 pm
wouldn't count against your time. >> guest: that was an exploration, and we're always looking into being on top of technology, doing new things, as to whether people hitting their caps with interfere with their ability to get espn. we explored it. we don't anticipate anything. and it's -- wanting to make sure our products were available to our fans. >> host: is there a price point where people will say, i do not want sports, i cannot afford to pay for sports anymore? >> guest: the -- we're highly cog any zen -- cognizant of provide as much val few fanses as possible. that's why weeing a aggregated the sports portfolio. the new college championship, wimbledon, the u.s. open tennis. the british open will be on espn. championships in the acc and
8:23 pm
sec, on and on. sunday night baseball. monday night football. there's lot of value, and you watch it on any device, and you can check scores, and go on to espn.com and get articles. so we provide a lot of value. we think it's appropriate. and generally we survey fans, and as we talk to our senior partners, they believe it to be a -- >> what drew say to juror john mccain who introduced again, talked about a la carte bill. what yours response? >> guest: he has offer been right but is in this case he is very wrong. a la cart would lead to less choice, not lead to less expense for consumers. it would lead to more expense for consumers, because systems will be forced to raise their prices per channel. the claims will go out of
8:24 pm
business. so it will not work. there's another myth that gets perpetuated in this discussion and that's the myth there's an awful lot of people out there not watching espn. last week 113 million people watched or logged on or listened to or read espn. 88% of all households, who get espn, watch espn. so we're not a nitch channel. go into any bar in the country niksch airport, any dorm room, fraternity house, espn is on. we're often a backdrop for what is happening around the country because it's live sports. >> host: mr. skipper, i want to ask you about social issues and espn. jason collins comes up. does espn have a policy when it comes to approaching social issues? like that? >> guest: it's complicated, of course, and we have policies but that doesn't mean you can capture every situation, right?
8:25 pm
so we are forever encountering new situations because of -- we'll never catch them but complicated issues. we generally have analysts, writers, columnists, whose job it is to give their opinion. we didn't have reporters whose job it is to report and state the facts and do interviews. we try not to get them mixed. we got them mixed with the jason collins matter, where we had a reporter begin to express their point of view about this social issue. that was a mistake on his part. although we put him in a different circumstance and bear responsibility as well. we want to be as a company -- we want to be socially responsible. we are an inclusive environment. we are nondiscriminatory environment. opportunities for all people, including gay employees. we do not have separate career paths, separate success paths, for homosexuals.
8:26 pm
we encourage gay people to work ate espn. so, we have that. but doesn't mean it's appropriate on our air to necessarily advocate for that. we don't have an editorial page. we have individuals who express their opinion but at espn we don't have a public social point of view. >> host: and we have been catching up with john skipper, the president of espn. co-chair of the disney media network. you're watching "the communicators" on c-span.
8:27 pm
8:28 pm
>> laid -- this is a pattern in american women in politics, famous or not. there's two things. one is that they're women, real people, who actually do things. but then there's this also secondary capacity of being a personifying figure, charismatic figure, and i think many a first lady has become a first lady, and realizing this thing is larger than life dolly had it figured out. she becomes a figurehead of her husband's administration and he makes the white house a symbol, and at love 0 this is happening in 1808. she doesn't know that in 1814 the british will storm the capital city and all of this
8:29 pm
work she put into helping the public identify with this house that they called the white house, is going to pay off. people will have a surge of nationallallism. >> our focus on first ladies continues every monday night. our next program features historians and authors, on why we study first ladies on c-span. >> debate continues in the u.s. senate where members voted an amendment to put 20,000 officers on the u.s.-mexico border and constructing an additional 700 miles of fencing. next, senator corker of tennessee, a cosponsor, debates the jeff sessions measure. this hays minutes. -- this is 45 minutes. >> madam president, the vote we'll be having later this afternoon is not on the amendment. i think most senators may have
8:30 pm
thought when they left town thursday, friday, in fact, friday night we were told the amendment would be filed, and presumably would then be debating that amendment. but what happened was we went into the night, every -- told it would be soon filed put wasn't filed not noon almost friday. and it wasn't filed as an amendment dealing with border patrol officers and sentencing and some other issues. it was a complete substitute for the whole bill. so this is a vote this afternoon to give major leader reid procedural control of the debate. that's his motion to shut off debate on a 1200 page substitute, 200 pages more, than the bill we were looking at last week

109 Views

info Stream Only

Uploaded by TV Archive on