>> 2002 were after 2001, thank you. the cards that are active, 2.1 million of them, we still do not have all of the components that were required u i ris and other far as bime trick kablt. >> we have the kablt of including an iris on the chip of the card. >> but you do not have a standard for iris? >> that's right.

>> i was told it might be this summer? is that what you heard? >> no, sir. i have not gotten a time. >> you don't know a time and they told us this summer. we are going into the ninth year. it is great that we produced the cards. but then i read that you are still in.

>> behavior detection will go into this and i will take one more minute. >> without objection. >> behavior technician program, we spent $1 billion on it. that

correct? >> the number is slightly below that but we will get back to you for the record. >> when the puffers did not work and i was told that they would work and i had them tested it didn't detect some trace elements that were on me i was told it was a technical problem. we just destroyed those? >> i believe that is correct. rr i don'tt how long they sat in the warehouse. you have all seen the classified reports. have you not? >> yes. >> okay. >> so we know by that performance and the lack of

performance of what we have seen with the puffers that behavior detection is very important and others use it successfully. the problem is dao reviewed the performance and said that 24 times 17 known terrorists went through airports past tsa and they have yet to detect one terrorist and that was actually a request that was submitted by one of the people in florida we had open question online if we allowed people. can you name any terrorists that you have actually stopped in the program? >> we are not apair of any we do not know that they were working at the time that those individuals came through number one and number two we know that they were not operational.

>> can i comment on that? >> yes. our report was to study the travel patterns of people associated to see if they were exhibiting spot behaviors. i don't believe it's known whether they were exhibiting people or not. we believe that would be a rich source of information? >> i would ask for consent to put in the record where we had a demonstration project and there is still one in destroit. we saw unbelievable -- >> without objection.

>> we want to detail findings. >> without objection that will be placed in the record. >> we now go to a gentleman. >>ty. you may have overstated that a bit. >> very, very kind. i appreciate it. i want to start off with a positive remark. we stood up what we do, mr. chairman. going to be a huge agency as we started out the one thing is

amazing. sit not rocket science. i have been waiting and waiting and waiting. there is a number of us that held as high a clearance as one can get for years. but i still have check ed if there is any happening in the service.

>> we are actively engaged to try to expand our precheck population. that is the program that is allowing expedited screening because they are part of a frequent flier program or opted in through global. we extended the program to active duty military. that started last week. and we are exploring other groups that we can work with. >> took off the uniform one day and didn't work the next. but the mystery is still there. >> so we are actively looking at that.

>> there are two aspects that we focus on. one is if the record is there and two is our ability to reconcile that. we are trying to maintain security along the way. >> i appreciate that. but i just don't -- i don't understand why you can't take -- it's like discovering the wheel all over or doing -- passing up the fact that we have spent a lot of money in the past doing background checks on a lot of people. it is like it never happened.

no matter how many years we have been doing this, seems like we should be further along the way. again, i want to stop on a positive note. i think that the personnel are courteous, work hard and are sincere and following the rules that they are give on the operate by. i just think we could do a little better. we are don't need to leave pilots and air crews standing in line. it takes up time. clogs up the process. it is simple identification. you know? most of us have spent time in the service have a e-card that said we served 20 plus years and a lot of information in there. seems like it could be used. thank you very much. i yield back. >> thank you very much. i see that i am up next.

i will yield myself five minutes. first up i would like to thank you all for taking the opportunity to be here. i think i am in the unique position of being the one member of congress who serves on all three committees who has jurisdiction. i spend a lot of time with this issue. and i would like to say that the vast majority -- i would say almost without exception but there are exceptions the tsa employees that i have encountered have all been courteous and professionalnainr. i opened up the social media sites.

>> but if you look at some of these instances and we had one in the news of the gentleman in the wheelchair being patted. it seems if we could just use common sense and slow down and offer to do some of the screenings in a private area or in a screened off area. maybe sit worse getting effort on creating spaces that are friendly to that we might be able to do better there. i encourage many not to get

worked up. i did want to talk a little about the thought program. about six months ago i think i commented about one of the hearings that i could get through an entire airport other than uttering thank you to tsa is asking me for my full name. >> it might be something that we are suffering.

>> with regard to the video, that was a video that was over two years old. and now the elderly with the new program with regard to the questions, sir. i agree with you that the spot in the current form is largely an observation program. >> bha is the roll out schedule. i dusted off the entry card.

i am looking forward to being able to use that. so far we are on target. we are at 11 airpts and we continue to roll out and we are continue adding additional airports as well. >> in a fair amount of time studying what the tsa does and i have also had access to some of things that we are not doing that we should be doing increase security. you spent a lot of time looking at what they are doing and how. >> we completed a large body of work on various layers of security programs. all of our reports include

recommendations to improve things. we think we are having a positive impact on programs. tsa has been receptive to most of our recommendations. >> hopefully we will get to a second round of questions. i will recognize mr. connolly the gentleman from virginia. >> thank you. and thank you all for being here today. i think we need to start positively recognizing the extraordinary difficulty of the mission here in a free society, how do we graft on to that protective and necessarily often intrees i measures to protect the public after the tragedy of 9/11, especially?

i don't think we should ever get complacent about this. so i think it is a natural tension and not necessarily always a reflection on the men and women who are trying to fulfill this mission. the hen and women who have been recruited and are doing a very good job. many of them are very professional. there are many -- one thing i commend to you, is simple training in please and thank you would really go a long way with the public. i wish that that. we are not cattle and we are citizens. we are not to be preseemed

guilty of anything. i would urge you strongly. most of the public i think actually understands me and is willing to tolerate a fair amount of instrusiveness, more than i would have expected. so i think so long as we can view that in our training we would go a long way to enhancing compliance understanding that we are all in this together. last year tsa ranked 232 out of

241 federal agencies and entities in the partnership for public services best places to work. it was in the bottom 5% of federal agencies as yeah, i would love to work there. and it ranked second to last to pay, family mapgment policies and more. >> with i saw those scores. i reflects a very large screening work force. it is a stressful job. they are interacting with the public on a day to day basis. sometimes that is stressful. it was not clear to me what the department is doing about it. we have work on the way right now. >> i am going to give them an

opportunity. are you familiar with the turn overrate? >> would it surprise you that it was 13%? >> if that is accurate, itaccur not surprise me. >> and it's been 10% for at least the last five years and that's significantly higher than the other federal agencies? >> well, any time any organization experiences that time of turnover, obviously you're dealing with -- it imposes certain challenges on -- >> given the sensitive nature of the mission, the security mission, should it concern us, in your opinion, that we have low morale and high turnover and that, in theory, could affect the performance of the mission? >> i'm not sure what the root causes are. >> putting that aside, less than enthusiastic about carrying out the message or less than caring about it because i don't even like being here. i don't like my boss or the

policies of the agency. what i'm worried about is the ability to carry that out. >> mr. chairman, if you would allow -- if you wouldn't mind allowing mr. mclaughlin and mr. sadler to respond? >> gladly. >> first of all, to your comment about training, i'm pleased to let you know that and it focuses on acting listening skills and a technique that will improve that experience. the caveat being that airports

are busy and my -- >> if i can interrupt you? >> there's a difference between please put your hands up in the machine versus, put your hands up. >> agreed. and that's what this training addresses. again, we are on target to complete that which june. while we're concerned about the part-time number, the overall number that you have might be somewhat skewed with regard to that data. with regard to what we're doing to improve our standing in the best place to work -- and i can tell you, first of all, be an employer in both the private sector and now in federal service, having worked with thousands and thousands of employees, i will tell you that i am very proud of the dedication of my workforce and their commitment to the mission. i think overall their focus on

the mission is not consistent with the rating that we received in the best places to work. that being said, we've got a number of initiatives as we move forward to improve the overall morale. we have national advisory councils, trainings like the ones that i described where feedback from officers are things like literally one officer described it as a life-changing event for her in terms of her understanding her role and how she could interact better with customers which has an impact on morale and i would say that it comes with the newness of our agency less than ten years old or less than ten years old is going to have a different growth curve than a federal agency that has been around for 50 or 100 or even 200 years. >> thank you very much. we'll now proceed to another expert in the field. the gentleman from minnesota, former airline pilot himself. recognize him for five minutes. >> thank you, mr. chairman. expert, i don't know about that.

end user, definitely. i think everybody wants the same, people to fly safely and thank you for the coast guard and all the things that people do. just walking through, my first level of security, i see spot developing into something more than what we're seeing in amsterdam. going to more proactive challenge reply and take a look at the behavior. i see that developing and not a totally effective tool but let's deal with it now, if we may. we hit spot as we turn to the screening area. go to the screening area and mr. lord you said 30% are used by ait machines. is that correct? 30% of the passengers going

through? >> it's -- yeah, according to mr. mclaughlin, yes. >> okay. 30% of the passengers are going through the new we are, more improved ait and would you consider, as much as you can within this arena are the aits fool-proof? >> i can't discuss the details. >> we all have limitations. any type of limitation going through the metal detectors, only 30% of those people have gone through the first phase of spot. now are going through 30% -- you can say they go through an ait machine where the other 70% have gone through metal detectors. they are basically less -- i

don't want to say less safe but not as good as the ait machines. we have the gate agent making sure you get on the right aircraft. we've gone through some security here but there's a possibility that something could have slipped through. let's talk about the aircraft itself. the aircraft is sitting on the tarmac and around the aircraft we have nearly a million airport workers working around that aircraft. our credentials. these credentialed airport workers have direct access to nonpublic areas and sanitized areas. can i tell me how these million workers are credentialed? >> they are required to use secure identification, display badges, and essentially vetted against watch list, immigration databases and criminal records. >> we've all seen most recently,

through all -- we've seen drugs being smuggled on board aircraft, we've seen numerous theft rings that have been working in and around the aircraft. and it would be safe to say that there are also holes within this program as well. would you be correct in that? >> there is vulnerabilities and layers based on the work that was completed. >> so we have a potential going to the aircraft, passengers being screened, even having a very good possibility of getting through spot and also screening techniques and we have just as equal opportunity for the potential of items being given -- put on board the aircraft on the shadow of the aircraft through credentialed workers. so my question to you, and i'm going to give you a very good one, mr. mclaughlin, and i say

this with all due respect. so with the potential of having a person that has mal intent, linking up with a shadow of that aircraft, that aircraft gets under way and is in the air, what are the line of defenses capable in the air at that time? who is the last line of defense, mr. mclaughlin? and and don't say the armed cockpit door. >> the layer of security in place that is an important layer today and we talk about it, is the actual passenger. that individual that learned as many lessons on nine as the rest of us have learn gld true. but if a professional terrorist

has done this routine 100 times, they know when the cockpit is going to be opened and closed. they know a lot of the things about the aircraft that your average traveling public does not know. so my question to you, sir, is there's not that many fans available per flight. that's a classified number. but why in god's green earth would we cut in half a volunteer program that protects the aircraft for $15 a flight? why would we do that? >> sir, i can't really discuss that topic. it's outside my responsibility for tsa i can address the work that we do in and around the airport and take that question for the record in terms of -- >> i would