>> i think one of the primary examples is abdul x which is a video series we lost with the european union in 2013. that was a formally radicalized man who appeared in cartoon form using humor the types of language that the people being radicalized connect with. use that to draw them away from the other one. >> comedy people did that reach? >> ..

so want to say this is not just a medicalization -- radicalization of young muslims. we are concerned about extremist speech directed at youth and to be sure they make the best use our platform to let people know that they exist and also at the anti-semitic hate crimes so a lot of focus is on radicalization of the young muslim community read absolutely we are looking to see we can do there but our occ i is right across the spectrum and we want to have partnerships across the spectrum. >> just to follow-up on that i was in belfast a few weeks ago with the center for democracy and peacebuilding. one of the challenges not just

focus on what type of extremism to look at router social issues and what we did there was actually try and help the community organizations police services in northern ireland to themselves come up with the issues in important thing is while her companies can help with expertise we are not messengers and the people or the most credible messengers are these community people. >> what more do you think we could altogether be doing to create a more credible positive message with communities using the tools and indeed working with businesses to manage these plaid arms to actually provide alternatives to young people and make sure that they are perhaps misguided views are just as swiftly as possible? anyone? >> mr. pickles. >> can we use women who overturned from syria as messengers to talk about the

narrative and i think that's a question also the role of government communicating its national aid work to communities. i think there are different messages for different communities. our hope is that we can have more in every environment and that is the change foundation from belfast to scotland it's a full spec from issue. >> what it thinks are new to recognize perhaps you and your -- is not always being be why are they doing more but in terms of the voice of government the voice of government doesn't work. just doesn't work when it comes to speech so using up the issues but what does work and talk with isd and then use that. use that to interrogate things are better strategy rather than just assuming more money equals more effectiveness. >> dr. house.

>> i don't have anything. >> i will just make one final request. mr. pickles and mr. berry i would be grateful if you could just say with some of the examples you talk about raise. >> we can follow up in writing. >> thank you. poor poor ago to naz shah on the issue of -- one of the key issues of trying to deal with the da'ish narrative is to have arabic speakers. what kinds of numbers to have mr. pickles and a group of 100 how many would be their arab speakers or those who know and understand the community because obviously you and i may not do so. >> it's more than 100. it's not an absolute figure and expertise from across the

country we have local language specialists. >> how many would-be arabic speakers? >> like investigate but across the company we have forces operating in multiple timezones so they can address that as well. >> you would be welcome to come and meet them. some of our based in the dublin office, there are big speaking team from the middle east and africa. now published a number of how many there are but this is an area of strong investment. >> dr. house. we are actively recruiting arabic speakers to increase the effectiveness of this team and this is the same as when we see other new threats. we hire experts understand the types of harm but also understand what types of solutions are appropriate. >> he talked about videos. are you tracing it back to the ip addresses? >> i would rather not going to

the technical specificity so people can't figure out how to outwit our systems but abuse of our systems is something we have been familiar with since their inception as a company and getting people who are trying to get for example basic financial fraud and preventing them from creating new accounts are being able to engage with their systems so it's similar technical challenges of a piece of our systems. >> do ask very and if you have specifics in talking about terms so example -- the example for twitter -- for example twitter. the amount of time it took me to get accountability, took me days if not weeks to have them removed because the process you have to go through you are jumping through hoops and you are having to go back to screens. it's not just an order that you can buy something so have you

improved that in last year and particularly twitter and how much -- how long on average would it take you to refute account? >> this is an area where we try to strike a balance in terms of making things simple for users and not increasing number of reports in the system so that it slows down my response. i'm sorry to hear that experience. we don't have an an average takedown because what we say is that we try and focus on the most pressing cases. so we will focus on violent threats and threats of violence before we focus on offensive content for example. we try to get this as fast as we can. >> going back to terrace and you have something that specific about this is terrorism so you prioritize it because to me. >> for example and ngos we have a form to report that content and for users we don't

and this is one of the areas to make sure we are striking a balance. one of the challenges we all have this whatever reuse provides users with controls. often they are used by people trying to get contracts taken down that they disagree with. >> said. >> these kind of accounts you can't remove them? >> absolutely we will remove them and we aim to remove them as quickly as possible. >> have you looked at that organization? >> it's not one that i'm familiar with but i will. >> it's that kind of information expect the public to give you rather than 100 people, wherever they are. >> the benefits of being public and having large user bases. >> it takes too long for twitter to act. she's not saying we won't act

what it takes too long for them to act. what are you doing about speeding that process up? >> the recent the public domain we tripled the size of the team working on things that we have already invested in the people. we continue to do so. we continue to invest in technology and to follow dr. house one of our challenges was how do you stop people recreating accounts want to suspend them. to stop accounts at the same phone number coming back so we can use technology from other areas such as pay them to stop these accounts from coming back. it's an area we continue to invest in. >> very quickly. >> in terms of what you're talking about, what i feel is very much like a denial of responsibility which i really agree with and aside from working with people what are you doing as initiatives and your

corporate social responsibility as my colleague earlier touched on. what are you doing to invest in this area. i'm not comfortable with what i've heard today. >> i'm sorry you feel like that i'd be very happy to follow up with you. there are some things that we could perhaps talk to with your constituents but he clearly take this issue incredibly serious and what is happening on our platform. where making sure our reporting is effective in making sure we have the right kinds of relationships whether it's cti ou. in the home office you can flag cases but in terms of because we recognize from the research that we have done that people don't typically just get radicalized on line. it's a combination of in person and on line content that is you work in the kennedy-based organizations like imams on line you can understand the context of what's happening with young people in the communities so they can address the on line

data or the facebook data. >> thank you. before you came in mr. shah has brought up very important points and specifically the punches razor be helpful. we are running out of time. >> dr. house could you say very briefly what the trusted program as? >> absolutely. one of the challenges we have this despite having a billion users they might not understand how the flag effectively and example that always comes to my mind is that her most flag video ever is a justin b. bieber video simply because people dislike it we are confronted with how do we increase the number of high-quality flags that we have so we work with both government agencies including the cti argue in the home office but also ngos to help them understand

what our community guidelines are and give them additional tools for flagging. what we found is whereas the general public has about a one third accuracy rate for flagging these trusted flaggers tend to have a 90%% accuracy rate so it's much easier for us to prioritize their flags and to act quickly on them. >> is there a way in which it could add to that for example if their members the public the public who have made for five flags and. >> we will consider that. >> one of the things i picked up speaking to the young folks last week was the frustration that they flag and nothing happens. is there a similar scheme for facebook and twitter? >> we do have see tid one and similar organizations and other governments to flag things to his things to us and we also have relationships with safety organizations. they can let us know when they think our normal reporting

processes have not worked and we have come to the wrong judgment about a particular piece of content. on the whole we want people to user standard reporting features because when you report from facebook that the report will go to the right person with the right language expertise who is an expert in the issue that you are reporting so it is by far the most effective way of letting us know about a piece of content. every report is looked at by an individual and then we can be sure that we are, the vast majority of situations are getting those judgments right. we would love to be perfect but we are not. >> for we do have is similar to facebook a dedicated portal and we also have the safety experts organizations to bring things to her attention and they can report directly to us as well. then as i say we have invested and this challenge of people reporting things they don't like and they disagree with the is something that is required a significant investment to try to

make some signal ratio to to bring out those good reports from the ones that people say this is offensive and i don't like it. that's where the real value of counter speech comes in. the response to something that you don't like as not to take it down but to challenge it, to challenge the idea and that is why we will tackle the underlying social issues that do lead to some of the issues we have talked about today. >> one last question. jared was talking about forcing da'ish from the web. given the scale and the money and organization that goes into da'ish and extremism is that realistic and what success looks like and how do we monitor success or how do you know that you guys again he write? >> it's not something we would expect to -- but wheelan others and if you read reports they

will tell you that facebook has become a hostile place for da'ish. it doesn't mean that they don't try. absolutely they will try and so we want to share what we have learned with other platforms. there are many more platforms of course. social media are not just the three companies and they have been created all the time. it's understandable that those people who want to use this kind of technology for evil won't go to those places where they put their resources into it. they don't come to select committees anywhere. >> thank you. james berry. >> mounting the most successful publicity campaign for an needle regime since goebbels and the nazis and they use platforms to do it at. against that effort by da'ish your companies have some of the

top tech -- in the world and you are some of the most profitable companies in the world. so are you seriously telling us with all the expertise and all the power your companies have that you can do more in the fight against da'ish? >> i think there's -- as i is possible to do more. we have outlines of the things we are looking at this year but our discussions with the home office, discussions with this committee are always good ways for us to understand what more can be done. i think as i have outlined we are at the are doing a lot. this is something that is not new to us. we have been working on this topic for years. we and i will repeat what simon said earlier, we do want to be humble about what we are able to do. we can't solve all of the world's problems but if we can make a platforms for hostile place for extremism, then we are

committed to doing so and committed to working with the other platforms who aren't here today to make sure they are on the same scale. >> i reject that you're suggesting that da'ish has been a success because of our platform. absolutely that is not the case. we have worked very hard to disrupt what they do in partnership with other organizations also committed to disrupting them. we will continue to strive to do better. of course we can always do more. we are always trying to learn but i reject the suggestion that we don't care about the issue. that's far from the truth. >> that wasn't the suggestion. the question was because i'm sure you could do more but you may have reasons of principle or costs cost for not doing more but there's plenty. on facebook you banned -- and it causes offense to women with breast cancer or women who are that you have technology that bans -- and yet terrorist content provides this. sometimes he gets through the

net. >> mr. berry with respect that is not true. we allow people to post pictures of their mustek to me scars. we don't allow nudity but we don't be use technology and they rely on human review of reports. there's no technology that spots female. >> mr. berry numerous academics have looked at this question of all to make -- alternating the algorithm to find this content. we can begin the texture of language. that's something that's a distant hope for the future but it's incredibly difficult to do now. and speaking of doing more. i think as we have heard we all look to do more. jm merger who is with the george washington university on extremism these are the people to validate our efforts and i think he published a report last march that said supporting

social network has been significantly constrained. we are not the people to be the orders produced for academics to talk about this and finally social media is one part of the system. they're still face-to-face interaction and the question of territory. the da'ish territory it is recognized by academics. >> all three of your companies have spent a huge amount of money-making yourselves more profitable and generating more advertising and have been successful in the services you provide. can you get this committee and idea of how high up your list of priorities, adding isis. >> obviously you have covered this in the evidence he gave us just a word is fine. >> is of fundamental importance. we don't want a platform to be an unsafe place in our ongoing success is critical. >> keeping people safe for.

it's not the only extremist organization or behavior we care about. >> this is taken seriously across the top brass of the company. >> mr. winnick and finally mr. ghani. >> ultimately if you were to dedicate more resources to taking action and doing more as mr. berry has just described you would probably need to put, take twitterers example more than 100 people onto your team to keep a check on what is happening in relation to 320 million users. we do not accept that whilst i don't know the extent to say it's your parent and subsidiary boards coming your directors coming your strategic management

at have a legal obligation to maximize profitability, but you also have obligations with respect to public safety. will you except you don't always get that write? >> mr. milner a quick answer. >> we started the proceedings with comments about ms. sandberg and the speech in berlin recently that demonstrates the commitment from the absolute top of our presentation to doing everything we can to make, can to continue to make facebook a hostile place place for extremist and anybody wanted to organize terrorism. it's an absolute commitment to this. we want to do more. want to do more in an informed way based on the evidence of what works. >> and the appointment of burkart former prosecutor to set up your counterterrorism squad numbers of which you won't will add -- tell us some any work paid. >> monica has been part of her company for a few years now and

she beats our content policy pitch he doesn't actually work in the community operations team were the experts in terrorism are achieved works very closely with them. as i do and my policy colleagues from across the world, when required so there's an awful lot of cross functional working and monica is a part of it. >> but the announcement he made last thursday. >> an interview with yahoo! news in which he talked about the work we are doing in this space that i'm not aware there was a particular announcement. >> my final question to mr. pickles. i have raced the conflict that inevitably there's going to be between the bottom line and keeping people safe but i feel duty bound to ask mr. pickles how he can come at these issues objectively. this is the question, not necessarily a statement in my view but we have to ask you part of the civil liberties campaign

brotherhood a brotherhood watch what companies can people have in light of your background that you can approach these issues in an even-handed and objective manner? >> we employ people who used to work for the fbi. they have arranged back onto the companies provide great things about having a company that shares diverse opinions are the challenging issues but only seek campaigns like black lives matter on her platform they have campaigned to give us the greatest sense of pride because they are challenging the issues of the day. >> thank you. >> what mr. berry said about making a profit he talked of the people he rely on about the different campaigns you work with. surely the quickest way is reducing the threshold with what levels these people can post on their web sites to looking at here community guidelines but of course that means having more than 100 people monitoring or

whatever numbers you have pretty means collecting data that's going to e into your profits. i'm word we you will come back and talk about freedom of expression. surely we can talk about safety and community that trump that to some degree and i follow my colleagues concerned that this is more about make you money than making sure your pipe worms are a safe space. >> and can you give us a quick answer to that? >> art community guidelines go well beyond the u.k. in terms of what we do tomorrow. the speech which is allowed not only in this place but the streets in the u.k. that we don't allow in our community because we think it's not part of for dialogue paid. >> upper house. >> the long-term profitability of our platforms is based on fear being safe places. >> safety is something we see is a core part of our business and we constantly refine our policies to make sure we can keep people safe and get people greater clarity about the content of these. >> gentlemen thank you for coming in. do you feel haunted by the

physician or do you understand why three years after we published published the report of this committee we are so concerned about the fact that the internet companies are not doing enough as is then expressed by questions put by the members of this committee to deal with da'ish and those trying to propagate terrorism. you understand the real concern about this? >> dr. house. >> we are obviously doing a lot. there is more we could be doing and the types of threats we as a society face will continue to evolve. >> i'm incredibly proud of the things my colleagues do with in combating extremism and terrorism and the use of it on her platform. we all want to do more. i'm very much welcoming the opportunity to introduce you to some of my colleagues he can't come here and can't be public figures because of the work they do. believe me this is an incredibly solid community so as a result of this hearing do you still

feel that our companies are committed to this cause the need to to work harder to convince you. >> mr. pickles. >> this dialogue is extremely important. >> it's not a dialogue today to be frank. as the committee answering questions. we will be producing a report which we hope will help you do your work. i was saying to you feel hunted by a permanent? >> this is an issue of importance for everybody. and an opportunity to hear your concerns is invaluable. >> you mentioned several times the need for international cooperation. do you think this is lacking in very quick we who should be taking the lead? should the united states, should it be the united kingdom, should it be the e.u. because there seems to be something happening in our jurisdiction something completely different happening in other jurisdictions. >> some good examples of cooperation at the e.u. level in terms of the home secretary and her colleagues meeting might

also spot came to the meeting. recently the u.k. government held a joint or am with minister gary from the air of an art's -- arab emirates. so different forms. it's all about sharing best practices. its different forms and not one particular organization taking the lead and that's why people are able to make sure that these particular laws are working in the same direction. >> every form is a welcome for in predicting the u.k. government is shown a significant amount of leadership on this topic. but i think there is more that can be done. >> i spoke at the anti-da'ish coalition which is an excellent example of bringing everybody together to focus on the strategic communications and in the case of surveillance.

>> it doesn't actually give us an international treaty, does that? >> i think the league has been taken on surveillance and another area since showing best practice. i am colleagues around the world have been attending many meetings on this issue and we will continue to do so. >> thank you so much for coming in. we are very grateful and we will be writing to you with follow-up information that members of the committee of requested. order, could be called

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