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captions copyright national cable satellite corp. 2008 >> ma'am my intention with that comment was to admit that the middle management and the senior level leadership hasn't provided the necessary leadership to support the administrator to let it be known that they have bought no, no matter how long he's there, whatever he has said should be carried out. whether he's there a day or four years. once he decrees it, it should be carried out regardless of the timeframe. that was my intent. >> do you think you could share with me some of the things that you think need to be institutionalized under mr. neffenger's leadership that