and we are paying for all these health services anyway why are our tax dollars also going to a private organization who consider and say we want to crush a child so i can get a lamborghini? the second woman in the first case is sitting there, sitting -- sipping her chardonnay and eating her salad saying that she likes the fact that she can now wait until they are 17 weeks old so she can get the body parts. with all the medical research that has gone on, the sonograms now show that the fingers are there, they are rubbing their nose. their heart is beating. this is what they want our tax dollars to go for. i just don't understand how callous they can be. then to turn it around and say it it was felt by filmmakers. whether they added that --

edited their film or not, what these two people have said is disgusting, immoral. my last point is, nancy pelosi -- i wish the catholic church would ask -- at -- excommunicate this woman. how can she possibly call herself a catholic and kill god's creations? we want to vilify the filmmakers? she said that they were reprimanded the woman in the first one. what does that mean? when they reprimand people in the government, they usually get a pay raise, a host: we are going to leave it there and get a response from our guest. guest: comments that we just heard from this caller really represent what a lot of people across the country have felt watching this video. planned parenthood has a

knowledge that the tone and statements of their officials they do not represent the mission of the organization. that is part of what the president said in her statement. immediately following the release of this video, they are concerned about the tone. as the caller mentioned, some of the details about this meeting sit with wine, bites of salad between the conversation, it does look very disturbing and bad for planned parenthood. this is raising a lot of concerns. that is why so many people across the country are aware of this and are paying attention and demanding answers. there's a lot of calls coming into capitol hill about this issue. host: how prevalent are the lobbying efforts on capitol hill by planned parenthood and by the antiabortion people? guest: these are two of the most entrenched camps that exist on capitol hill.

these have been decades in the making. the antiabortion groups, they are frequently lobbying the hill. there is a lot of work done every year to organize the right for life, organize a lot of the bills that are coming up to ban late-term abortion. these groups are very active. they are in conversations constantly with the republican-democratic counterparts. we are seeing that attention really ramp up. groups think the momentum is here to pass the legislation that they really wanted, and land parenthood is out there talking to democratic offices as well trying to explain these videos and help some of the democrats who have supported them in the past, help them be able to explain the videos. host: robert, colton california independent line. caller: good morning.

i just wanted to bring up a couple of points. i am pro-choice because i had a sister -- i have a sister who had lupus and pregnancy could kill her. anytime you have an industry like this that is dealing with something, as your guest is saying, that involves a lot of complexity, your average public will be very emotionally charged. when you are in that industry, it does not really help you do your job to be emotionally charged about it every day. it kind of goes back to when there was body stealing from universities back in the 1800s and stuff. people were very upset about it but at the end of the day, we needed that as a nation to advance our scientific research. we cannot just not do research because your average citizen is going to be emotionally charged about the issue.

a soldier is going to talk about shooting somebody between the eyes and we are not going to, he is not going to be upset about it. it is kind of the same deal where, to do the job you are required to do you need to have an even keel and do it kind of matter of fact. guest: as the caller is pointing out, this is obviously very emotionally charged. this is something that is very uncomfortable to talk about. fetal tissues is not a dinnertable conversation and not a conversation that members of congress want to talk about even if they are in the -- congressional pro-choice caucus. some parts of science and medical research are uncomfortable. they are not comfortable to talk about, but these are potentially life-saving procedures. they are leading to cures across the country as planned

parenthood has said, and as major medical groups has said, it is important to have this fetal tissue available. it does bring up a very uncomfortable issue, and these videos, the tone, it is damaging for the group. host: ladylike tweets in "will democrats saying these videos are illegal also pursue action against the person who secretly taped romney's 47% speech?" caller: i am just calling to say i support planned parenthood because a lot of people call in this morning saying it is all wrong. i think war is wrong. i think eating animals is wrong. so to me, i find it totally hypocritical. you are going to have a problem

-- you do not have a problem eating that steak or pig. if you are going to be pro-life, be pro-life pictures. a woman cannot consider herself totally free if she cannot control her own body. i listen to these callers telling me it is all wrong. i am pro-choice and i think whatever woman -- whatever a woman does to her body is her business. nobody is going to take care of the baby. you do not know what anyone's financial situation is. the people who put the video out are just dishonest. i realized people who put out these video was totally dishonest and they wanted to make planned parenthood go down. they have been doing extremely good things for women so that is my comment for this morning. guest: the comments that we just heard, specifically about the

caller going in and looking up the group kind of video after watching it, that is what a lot of people who support planned parenthood have to do because when you first watch these videos, it is appalling, some of the statements that are made. when you watch the full video, there is other important context that can be brought up so there are a lot of people who are urging the public, the american public to go and watch the whole version of this video. we are hearing comments said from planned parenthood supporters across capitol hill that this is an important public health -- public health institution. there community health centers run by planned parenthood across the country and they do provide services such as mammograms. there is still robust support for planned parenthood in light of some of these more damaging videos. host: floyd is in jonesville, virginia, on our republican

line. caller: good morning, peter, sarah. i heard the guy call in a while ago and he said there were 70 million debt -- 70 million babies. it is premeditated murder to me. the way to ban it, to stop it is to ban the democrats. they are talking about the guns, look at how many babies is being killed? you go out and vote. mike huckabee, the best one against abortion. he is wanting to put term limits on the supreme court, term limits on congress. let's put a stop to all of this stuff. if they would go to the polls and then the democrats, a lot of this stuff would stop. this is murder, premeditated murder. i do not see how anybody who

claims to be a christian could vote for a democrat. host: any comment for floyd? guest: what we are just hearing from the caller, talking about the 2016 election, and this has definitely waded into that. we are seeing two senators running for president, ted cruz and rand paul are both immediately coming out and saying we need to defund this group. ben carson will be leading a rally on capitol hill next week joined by some of the republicans in congress who are very vocal on this issue. nearly every republican running in 2016 has come out and said that these videos demand investigations or defunding of the group. this is definitely becoming an issue. host: i know you cover health care and not necessarily politics. the fact that senator boehner did not dismiss funding right out, did that say anything? guest: he showed it has -- and

it showed he has a more cautious approach to this issue. speaker boehner himself said -- but we did not hear that same tone when he described funding the group. he said we need "the facts first." he is not hesitant to talk about the issue. he answered two questions yesterday but he is not immediately saying, we are going to have a vote next week and make as part of the appropriations process. it is clear that he is ready for more information on this and he knows this could be damaging for republicans. host: chris in bama tweets in "the video's only crime is they described a perceived or in a callous way that offends the sensibilities of many."

jenny, you are on the "washington journal with sarah ferris. caller: thank you for taking my call. i have a comment. i would just like to tell a little story. i have a daughter who became pregnant about eight years ago in very bad circumstances. no money, no job, no husband. she could have had an abortion but she did not. instead, she had a baby, a little boy. and now i have a beautiful smart, funny happy, precious little grandson. i would just like to say that i think god every day that his body was not turned into parts for sale. and that is all i have to say. thank you.

host: this is an indelicate question, but who owns the fetus once an abortion happens? is it the mother? guest: that is a difficult question. a lot of these procedures, they raise important ethical questions that could be answered differently depending on the woman, depending on the doctor, depending on where she has lived, where she has been raised, what her personal views are. this is something that the government is regulating. it is not something that under law there are these answers. the controversy is really drawing the attention of so many people because these are not easily answered questions. you talk about this in the realm of science and research, but then there are also very deeply held beliefs on this which make it difficult to really talk about what is next from here and

what should be the case under law. host: beth, evanston, illinois, democrat. caller: i would first like to comment that some of the reasons are missed information and not understanding the issue is showing short snippets of even a shortened video. the video you showed today, i think it can be kind of damaging to planned parenthood because i think the version went on to say that money was used for packaging and sending the fetal tissue. but i wanted to ask, has there been other controversy in the history of using fetal tissue before as a moral issue in past years? i wanted to know if the reporter

you have on knows anything about that. guest: the issue of fetal tissue donation, that is something that is not commonly discussed by either the pro-choice movement or the pro-life movement. definitely because this is such an uncomfortable topic to discuss. this has been the center of the video that has just been released, and there have been plenty more of these undercover videos that have been targeting planned parenthood before. this is something we are definitely seeing. it is not something that congress has talked about, held hearings about in recent memory. this is a pretty new issue which is why you will see a lot of democrats struggling to talk about it and struggling to find a way to say, we support that this is legal but we do not want

to hear these officials describing it in this way. you mentioned video that would -- that was shown. it is important to see some of the remarks made by planned parenthood officials because you can see how it has been riling a lot of the viewers that have seen it. if you watch the full video, or is important context that is shown in the rest of the footage here. host: yolanda, dance field, ohio, republican line. caller: it makes me uncomfortable how she keeps saying the film. you do not see the rest of it. we see enough. these words shock to me i wish she would talk about the history of the founders of planned parenthood. tell people about margaret singer, how they were too many immigrants and blacks having babies. that is where it really started, and they are babies.

it makes me so uncomfortable. it is an uncomfortable topic because they are babies. do not call them "it" all the time. i have sorry my country has come to this. host: that is yolanda. guest: what we are hearing from the caller is really representational of what a lot of people are thinking about this issue. there are very upset by the way democrats and others who support abortion rights are describing this issue. it reflects these deeply held views that have been in place even before roe v wade, before the founding of planned parenthood. it shows how difficult it is for politicians to make any progress on making sure that groups like planned parenthood are following the law because every time these issues are raised, it really drives -- it is a political discussion about whether this should be legal, what people

believe in their core. it takes away from some of the questions about, how do we make sure that these groups are following legal practices? host: sarah ferris, what is going to happen next with regard -- you talked about potential hearings, or speaker boehner referenced potential hearings. when do you expect those to happen? guest: we are running out of time for those to happen before the august recess so it is more likely that september is when we will start hearing about this again. that is when the budget will be front and center so i think we can expect planned parenthood to become part of that funding fight, and we are going to hear republicans try to defund planned parenthood. john boehner yesterday said that he expects, he does not think the president will veto this massive budget, even if it does contain cuts to planned parenthood because it is just

such a big and important no. they are already seeing openings to get some of their long-sought attacks against planned parenthood into the budget. we are definitely going to see this in the fall. host: is the mood from some members strong enough that this could lead to a potential government shutdown over funding planned parenthood? guest: a lot of republicans have dismissed the idea that this could lead to that saying it is silly that republicans believe so strongly that they have the upper hand. i think the mood on capitol hill is definitely, you talk to members about this and democrats will immediately say they think the video is edited and does not show what planned parenthood is actually doing. but republicans are clearly riled by this and will not be letting it go anytime soon. a lot of them are demanding more action from speaker boehner. host: talking about this issue

is a minefield at all times, isn't it? guest: it really is. this is one of those issues that you are rarely in the middle. for people who believe one way they likely grew up that way. these are positions they have held for a long time. a lot of times it involves their religion, so people are not this is not one of those compromise kind of issues. social issues are always very difficult and abortion is one of the, you can see it on the campaign trail every time this is brought up. it does bring voters to the polls but that is because people feel so strongly about it. host: sarah

>> the house and senate efforts to pass legislation on energy. we will take your calls and you can follow the conversation on facebook and twitter. this weekend on the c-span network, politics, books, and american history. saturday morning, starting at 9:45, the governors address the opioid crisis. later, they discuss how to stimulate the economy and the impact on the employment rate. sunday at six: 35, an interview with former governor of rhode island and presidential candidate lincoln chafee.

at 10:00 eastern on book tv, ralph nader on the unanswered letters he sent to residents toward bush and -- to presidents george bush and barack obama. hurricane katrina 10 years later. and we commemorate the 50th anniversary of president lyndon johnson's signing of the medicare bill. how the president was able to get the bill passed, phone conversations between johnson and his aides, and the setting of the bill at the harry s truman presidential library. saturday night u.s. army cyber command historian lawrence kaplan on the history of computers, hackers, and the

government's response to computer abuses. the complete schedule at c-span.org. the national >>== governors association began its annual meeting. that is next to readt. later, hillary clinton talks about economic policy at new york university. the national governor's association began their annual summer meeting in white sulfur springs, west virginia. the association currently led by colorado governor gary hickenlooper. this is 45 minutes. >> good morning, everyone, and let me be the first to welcome you to west virginia.

we are honored to be the host state for the national governor's association summer meeting which has brought together governors and their families from all over the country. sit down with one another and discuss a number of crucial policies on a wide range of issues important to all our states, and i am confident our meeting will open pathways for new ideas. while in west virginia, i hope you experience all that is wild and wonderful about the mountain state. our team has worked hard to put together a number of exciting events all attendees to ensure that not only we showcase our history, but share true and authentic west virginia culture and hospitality. we hope you enjoy your stay here. welcome to west virginia. i look forward to another successful nga summer meeting. it is my pleasure to introduce

governor john hickenlooper of colorado. governor? [applause] governor hickenlooper: thank you. he has been practicing on my name. it is a delight to kick off the summer meeting of the national governors association. i want to recognize and thank governor tomlin for having sited this conference, and we do look forward to experience everything that west virginia has to offer. so thank you. please give him a hand. [applause] governor hickenlooper: i am delighted to recognize my friend from utah, gary herbert. gary and i have worked on initiatives for nga and other

governor organizations, and it continues to be a pleasure to work with him. we have with us today governor fallon, governor walker from alaska, and a whole host of governors lurking around. be on your toes. we have a full agenda planned for this weekend. this afternoon we will begin with an opening session about my initiative delivering results. it is focused on improving efficiency and effectiveness around some of the core functions of government, how do we take best practices from the private sector, business, and translate them and implement them and deliver services to citizens, to focus on how

governors can hire the best and brightest and make sure they know how to manage. we have focused on how to create and implement appropriate rules and regulations that protect the public good without becoming unnecessarily burdensome or creating red tape. we focused on how to adopt performance improvement measures that use data and evidence to enhance results, how to make sure how all agencies are focusing on continuous improvement. governors have different opinions on how they can deliver results to the people of their states. regardless of whether a governor focuses on one strategy or implements a comprehensive statewide approach, we have identified three principles that form the foundation of creating a result-oriented government. first, make sure we set a vision

and focus on outcomes and maintain that focus. second, we try to foster a culture -- as i said -- of continuous improvement, to make sure all of our cabinet and all their staff recognize continuous approach improvement is a necessity. third, make sure we communicate results internally and to the citizens of our state. in the session today, i will share the delivering results toolkit with governors including document and resources that will be able to help governors in each of our states. we will be joined by peter hutchinson, our guest speaker. peter was the first people i consulted with when we decided to take on this notion of delivering results, and i'm delighted he was able to join us here in west virginia to help

stimulate the ideas and discussions around delivering better results to the people of our states. this afternoon we will have our first joint committee session, commerce and natural resources. this session will offer governors to discuss how states integrate recreational facilities and parks into their economic development and natural resource strategy to grow tourism, economy, and create jobs, and we could not be in a better place to see that demonstration than in greenbrier in west virginia. tomorrow morning we will resume with another joint committee session, health and human services and public safety to discuss a critical issue affecting all our states, the nation's opioid crisis. opioid abuse is a major public

health and safety crisis confronting communities across the country. we will discuss ways we can take action to address this crisis, including what role the federal government should play. nga has had an academy on this which was successful, and we are seeing reductions in the states that had begun implementation of the approaching 20%. also looking at building a world-class workforce in each state and developing an educational system that will support that workforce. this is on the top of every priority list and we will give it serious attention. saturday, the educational workforce committee will examine how do we create pathways that accelerate economies while

helping people build schools for the jobs of the future. we will be joined at the session by thomas perez. this will be a wide open discussion looking at all the ways we can improve our workforce training starting from k-12 through the arc of people's working lives. it is essential every member of the workforce at every age be given the opportunity to realize their full god-given potential over the course of their careers in order to keep pace with the constantly changing and ever-increasing demands in terms of job skills. the 2015 meeting will conclude saturday with our closing session on health care transformation, with a west virginia native sylvia burwell who will be here. i know she will get time off to see her family.

the weekend is going to be very focused on these issues, and may be short, we are taking on issues with lots to discuss and lots of ground to cover. even though this is my last meeting as chair, i am not going anywhere. you're looking into the fall, i want to make sure everyone is aware of two exciting opportunities we have planned for the nga in the fall. first is that health care forum in colorado october 2 through 4. it will assess the steps states are taking to providing better health care to people at affordable cost. at the end of the month, october 30 and 31, we will meet with our canadian and mexican colleagues at the north american summit in colorado springs.

this will be the first time we have taken governors from mexico and premiers from canada and governors from the united states and brought them together. we will discuss issues that are crucial to all our states and territories including economic development, innovation, and education. it will be a unique, historic opportunity, and we hope to get as many people there as possible. i want to recognize that i think governors at this moment in history are in a special place where we are. despite all the gridlock and excessive partisanship in washington, governors continue to roll up their sleeves and make the difficult decisions and try to get things done. if you could have seen us yesterday, at our executive committee meeting, when you are a governor, republican or democrat, those titles matter

less than any other forms of government in our country, and we are able to find compromises and find ways to deliver results well outside the boundaries of party affiliation. with that, i will turn it over to a great republican governor gary herbert, the governor from the great state of utah. [applause] governor herbert: we thank you for your leadership, john, and addressing of the issues, and states really are hitting those issues head on and making decisions and industry leadership. i learned early on as a new governor that the place to be was here at the national governors association conferences, where we can speak with each other, commiserate with challenges, and learn of

best practices, find out what is working, and ones that are not working as well to see if we cannot take that information back and become better governors in our respective states. i appreciate governor hickenlooper's leadership. i appreciate you convening us on july 24. most of us know that july 24 is pioneer day in utah. [laughter] governor herbert: that is when the pioneers settled and colonized what became utah. it is our big state holiday, so normally i am in a parade waving. so i am waving here from west virginia, and, governor tomlin thank you for hosting us in such a beautiful place and making it such a convenient place to share best practices. let me talk about things i think

are important to the country important to governors. we have had some success, and maybe still have work to do. one of the topics is health care. a lot of the iterations of health care and how we implement the affordable care act in respective states, what it does to state economies, the impact of it, we are sensitive to help those who are most vulnerable in our societies. we have told the president things we would like to be

considered as you move forward with us. we have a need for more flexibility in our states. we would ask for them to streamline the waiver process, to make it so we cannot only find unique solutions to our respective states, but there is permanency so we do not think -- to continue and i do appreciate the fact as the governor mentioned have tried to find ways to address this issue. i am looking forward to having her here, having that continued conversation with her as we continue to negotiate. we have had some success with the chip program. those areas where we have children and pregnant women whose families are not making enough money, and the chip program has brought much needed

certainty to that issue, which is something the nga has been asking for. the second issue is the workforce innovation opportunity act. we appreciate the fact that the senate has reaffirmed restoring the set aside from 10% back to the 15% setback we have had. as we look at workforce programs and helping people in our state, that extra 5% makes a big difference. we think we spend the money in a very effective and efficient way. we are close to the people, know what issues are, so we appreciate the senate setting that back. we would hopefully call upon house that they would also restore that extra 5%. we hope that will happen. tax issues.

you heard about tax reform and the need for tax reform, and we applaud them in that effort. we want to make sure they understand that the top of the list for governors is the need to have parity in the system when it comes to sales. those in our brick-and-mortar main street retail stores, as opposed to catalog, need to make sure there is in fact involvement in that. the parity act, which is being talked about this year, to finally resolve this issue and have fairness. there is bipartisan support on this, and we hope that will be taken up and passed this year. as we have tax reform for governors, this is at the top of the list. we want to work with congress as they go to their tax reform issues. most of the things they do

impact us in the states, so we want to be partners, we want to be collaborative partners in making sure we help transition from a 20th-century economy into the 21st-century economy that is taking place before our eyes. next, transportation. most recognize that transportation, particularly in the fastest-growing states and throughout this country, is a significantly important issue. it is not just a quality-of-life issue. nobody likes to be stuck in gridlock. the ability for us to build capacity, ability to maintain what we already have, is significantly important to us, not only for quality of life but for economic development. many of our businesses leaders out there have a hard time creating wealth and creating jobs if the transportation system is defective.

for us as governors, we would want to make sure that the congress understands. we have talked about the transportation reauthorization. we need to have a well-functioning transportation system throughout this country. we have done that in a significant way since the eisenhower days with the interstate system, that needs to be extended and maintained, and we need to have certainty on this for our states because we have long-term plans. in utah, we have a five-year ongoing plan. it is hard to maintain roads if you do not know where the resources are coming from or whether they will be here beyond the next six months. last but not least, one of the significant challenges we have as well as a great opportunity

is to be the leader of our national guards. as governors, we are the commanders in chief of our national guard, we take that job very seriously. it is ongoing as we have emergencies that occur from time to time with our respective states to make sure you have a national guard that is able to perform, as well as for national defense. we are becoming a significant part of the active military when it comes to our national defense. our national guard readiness is important to us. we appreciate the fact that there has been significant work with the national defense authorization act to in fact make sure funds continue to flow to our national guard, to protecting from having apache helicopters taken away from states and given to the army --

not a good policy. we appreciate that is not happening at the until the end of fiscal year 2017, which will give us time to review and congress review. we appreciate the opportunities we have as governors to lead this country. i can tell you with the leadership of those you see here and others amongst us in our conference, governors are getting things done. they are leading in a bipartisan way. lives are made better because of the efforts of the governors. let me thank governor hickenlooper and other governors for bringing us together and helping us become better governors. thank you for your service. [applause]

governor hickenlooper: thank you for your service and your leadership and your friendship. we can open it up for questions. yeah. >> since we have six governors could each of you give a couple projects in your state that you feel best about in terms of job creation over the last months? governor hickenlooper: with companies or initiatives? in colorado, we started with something called bottom-up in the state, to reduce red tape, market the state better, provide access to technology and improve the workforce.

in that initiative, we have seen an overall level of job growth. in terms of specific components to that, we are working with the merkel foundation and linkedin to create a database where we take every company that has training programs in all our community colleges to create a seamless arc of how you make sure that certificates and badges and ways of delineating when someone has got to the next

level. it could be anything. some of the large corporations like walmart and starbucks are willing to share some of what historically has been protected intellectual property, of their training programs in detail so the world can see when someone achieves that level of proficiency in a job that they are able to take those skills and be able to market them somewhere else. we also have a grant program for advanced industries. someone is able to take small amounts of methane off of a storage tank to produce crude oil and find a way to economically gather that and separate it so that, instead of a waste, they're able to turn it into energy. that company started with four employees.

we gave them a grant. they now have i think 34 employees. those programs of -- are all along that same pattern. >> we could spend the whole press conference talking about the great things happening in the states. the number one focus we have is to grow the economy. it's pretty hard to get anything else to happen if you don't have a healthy economy. utah has a very healthy economy right now. one area we have specialized in is to capitalize on the fact that we have hill air force base in utah which has one of the best if not the best test and training ranges in north america. we capitalize on the area of aerospace. i was appreciative of the fact that in the most recent air,

some of you saw the demonstrations of the boeing and the air buses. it's a most uncanny how these big airplanes stay afloat in the air. one of the reasons they can do that is because they have composite material. it allows them to perform in ways they have not been able to do before. most of that composite material comes from utah. we specialize in aerospace and part of that aerospace economy is composite material. >> first of all, in west virginia, we have made some major progress as far as state

government goes. addressing what used to be our liabilities. we have been able to bring those up-to-date. we have been able to improve our bond ratings in west virginia. we used to have some of the highest workmen's comp. ratings in the country. now we have some of the lowest. we have been able to reduce our taxes. we have eliminated our business franchise tax, lowered our corporate income tax and we are competitive with or equal to most of our surrounding states. the fact that we have not had a tax increase in west virginia for over 20 years is one of those things that businesses look at. we spend a great deal of time working on our workforce in west virginia. i have been able to bring everything from public education to our four-year institutions, trade unions, it's all sitting

around the table and trying to figure out how to test and most quickly train and retrain our workforce in west virginia to meet the demands of what the businesses are asking for. one of the things i am very proud of that we are able to announce this year is proctor and gamble. they are building their second plant in the united states since the 1970's and they chose west virginia to put that plant. it is going to be huge building wise as well as the number of employees that will be employed over the next few years. we do help businesses when they come in. whether it takes a highway exchange or upgrades to the highways as well as workforce training when they come in to

give them the specific skills they need for jobs at proctor and able or any other company would need for their employees in west virginia. -- proctor and gamble >> it's really hard to limit it to three things as you can see. we all have great ideas and that's the beauty of the national governors association. it's a pleasure to be in west virginia. i appreciate the leadership of governor hickenlooper. gary herbert, we appreciate you. in oklahoma, we have been focusing on how can we create the very best business climate for job creation, job growth, and raising our median household incomes. the second thing is education and workforce, having a highly skilled, and educated workforce here it -- workforce.

making sure our state is run appropriately. just a week ago, we were named as one of the top 10 best managed states in the nation in reducing our unfunded liabilities for a pension system, making sure our state is fiscally sound. improving the health of the workforce in our state. to begin with jobs and the economy, we passed a major overhaul of workers compensation. so far, costs have come down 22% in the first year since that bill has gone into effect. it affects the bottom line of our businesses. we reduced taxes a couple times in our state. we put hard caps on non-economic damages in our state. we have made ourselves more business friendly. our economy has grown by 8.3%. before the energy sector took a bit of a downturn, we had a 3.9%

unemployment rate statewide. that's pretty remarkable. the median household income has increased to twice the national average. if you don't have a highly skilled educated workforce, you can't take care of the needs of the employers in our state. last year, when i was national chair of the governors association, we launched a nationwide initiative called america works, education training for tomorrow's jobs. anybody watch "house of cards?" about a year ago, kevin spacey was talking about his new program called america works. i was like wow, he's been watching the national governors association. we took that down to what we call oklahoma works. it's about realigning our pipeline of our education system to match the needs of the

current industries and employers in our state. in other words, we are working with a k-12 to reach down into our students to encourage them to dual track both college or career tracks so they can get their education further and understand how important it is to continue their education. we are working also to increase our degree completion. to be able to match the needs of the employers in our state. we survey them, we know what they need, and we are working with all of our school systems. i mentioned about performance and fiscal soundness for the state. we launched performance and formed budgeting. we are trying to fund programs that are priorities for our state. not that we hope they will work but funding things we know will work and have measured outcomes

and goals. i asked if our state agencies could develop metrics for key areas in our state. these will develop different goals and dates to a calm push those things. when we come back in our budgeting process, we will be able to see if we accomplished what we said we would and then publish it so that taxpayers can see on the state website whether we are delivering those results that governor hickenlooper is focusing on this year. that is one of our goals in education to increase the number of high school graduates, make sure our third-graders are reading grade appropriate level reducing our recidivism rate reducing our structurally inefficient bridges those type of issues. improving the health, we think it's important to have a healthy

workforce. a couple things we did, we passed a bill this year that dealt with one of our top problems in our nation which is opioid abuse, prescription drug abuse. now we require doctors at certain times to check painkillers when they write those prescriptions and to hopefully be able to stop doctor shopping. we also passed a bill that says you can't smoke in k-12 schools. we banned texting while driving. things that will help improve the overall health of our state your it -- state. >> we paid off a debt, $2.5 billion to the federal government your it we lowered corporate and income taxes and we are recommending and infrastructure budget for our ports and roads.

>> in alaska, we put more gas that we inject back into the ground than any place else in the world. our partners are exxon mobil and bp. it's a $50 billion project that will bring down the cost of energy in alaska significantly. >> anymore shorter questions? >> the issue of thank you cities has become a hot topic. the house just passed a bill to limit access to funding for sanctuary cities. i'm not sure which of your states actually have them. if you could give a perspective if you think there should be state limitations on st. mary's cities and that sort of issue -- sanctuary cities and that sort

of issue. if the states should pass their own limitations instead of waiting for -- >> a number of states have. >> we have a city that has been listed as a thank you wary city and i don't know who makes those decisions -- sanctuary city and i don't know who makes those decisions. as an organization, the national governors organization understand how important a reform is an passing some immigration laws. you hear a lot of discussion about the border. that is kind of intuitive. we ought to have a secure border. i called up a tall fence, but we need to have a gate, a wide gate that works. i have had an opportunity to address this issue with the president and talks in terms of if we don't fix the gate, we have undue pressure on the border.

we certainly have a lot of immigrants who like to come into the country and work in a legal status weight but then they would like to go home. they would like to be able to come back and forth. the fear of not being able to come back causes them to overstay their visa and become undocumented and illegal. i believe there ought to be a rule of law that we need to refract the immigration laws. we have a sort of stalemate in congress. we have been debating this issue for how long now? the last and we had any meaningful discussion was back in reagan's day. that has been a long time. it's time for them to come together in a bipartisan way and do something that's a positive thing. we think that congress can and should and ought to. states have tried to do things. in utah, we tried to come up with our own law to address the

immigration issue. we were challenged in court and lost. the court said it was a federal issue. the fact that we feel the pain and frustration, is a federal issue. on behalf of the nga, we are hoping that the congress will address this issue, come up with a solution, compromise, whatever it may be to get something done that shows any positive way that we are addressing this significantly frustrating issue. >> our immigration system is broken and has been for a long time. congress won't address it. we are a nation of immigrants who have come here, but we also are a nation of laws and we need to uphold our laws in our nation. we also need to have an immigration system that allows people who want to come here and

follow the law and be able to do that be able to have a better quality of life in a timely manner. it does take a long time to go through the process to become a citizen. one of the things i am worried about is the times that the united states have criminal illegal aliens that come into the united states, kill people and then are released and go back home, and then come back as we saw in california. it was a terrible tragedy for our nation. congress needs to get serious about taking up immigration reform, to allow those who want to come here through our legal process to be able to do that, but also needs to develop a system and to enforce the system of our laws if someone creates a crime that they don't let them stay here in the united states.

>> in light of the recent events in chattanooga, as the chair of your organization, what are your thoughts on army national guards who were on duty to allow those troops to protect themselves in the event of something horrific? >> i have to be careful speaking for every governor, but almost every governor has looked at this and are either in the process of making sure our national guard members are protected and even the people that are just showing up and exploring the opportunities to serve their country are sufficiently protected. i know that any number of states, we have seen some of this in colorado, we have had citizens come out and try to add to that protection. obviously, that creates its own set of competitions.

-- complications. that is something that is handled differently in each state but i don't think there is a single governor that doesn't recognize the importance of making sure that those officers, especially with the continued threat that exist, that those officers are sufficiently protected. >> we were the first state in the nation to give our general the authority to evaluate how we can best protect our military men and women that are serving in our state. i did an executive order last week that gave him the authority to be able to analyze where we need to beef up our security. it's unfathomable that as a nation we have men and women who will go overseas and risk

their lives for our freedom and liberty, to fight, to make sure terrorism doesn't come up on our shores, but yet, in our own states of themselves, in our own recruiting offices, they are unarmed and they can't protect themselves. that's why i think each governor is looking at what's best for their state and we all respect that. in my state, and i know several of their governors have done it too, we have given different people authority who are in the line of authority to make those appropriate decisions. i am glad that washington, d.c. is having this debate also as to how we can protect our men and women on u.s. soil that are serving in our military. >> a year ago, we in utah passed a law to make sure that our military were adequately armed. we know that military can be a target and so we don't believe there should be such a thing as

a gun free zone for our military people. we have also reauthorized to look at ways we can even improve that to make sure that our military are protected and in a safe environment. and that they don't become an innocent target by some terrorist or malcontent out there. >> each state is doing something different. in north carolina, we have short turn -- tgerem -- term and p -- nps. and once that transition occurs, the mps will be off and the people working will be trained in the pistol to this -- to ensure that they are protected in each location where we have a recruitment office. in alaska, we are pretty strong

second amendment. we are pretty much all armed in alaska. [laughter] it's a beautiful state, though. >> in west virginia, there have been several safety procedures put in place. i will continue to work with them. i think he's probably got the best idea as far as how to protect his members and our members. i will continue to confer with him on what west virginia plans to do. >> thank you all for being here. looking forward to a great weekend. [captions copyright national cable satellite corp. 2015] [captioning performed by the national captioning institute, which is responsible for its caption content and accuracy. visit ncicap.org]

>> peter hutchinson serves as managing director for public service strategy. he talked about the government's role in responding to the needs of citizens. this is one hour and 40 minutes. >> good afternoon. governors, distinguished. i call to order the 100 seventh summer meeting of the national governors association. as you all know, we have a full agenda. we will have economic development. discussing strategies for tourism as well as economic development. the homeland security and public safety committee to talk about among other issues, the nation's opioid crisis.

our education workforce committee will examine career pathways where we will be joined by secretary perez and we will close with a session on health care and be joined by secretary burwell. all of us look forward to these discussions. we are also honored today to be joined by several distinguished guests from the international community. i am hoping that as i read you, we can recognize you. we have governor shinji hirai and the delegation from japan. [applause] we also have a delegation from canada. not sure where they are. there they are. welcome and thank you. as well as the delegation from mexico. here we are. [applause]

thank you all for being here. we will have an opportunity to meet with our canadian and mexican colleagues. the north american summit on october 30 and 31st. i also would like to recognize our guest from the white house. jerry abramson. where are you guys? for being here. thanks, jerry. now may i have a motion of the adoption of the rules and procedures for this meeting? >> so moved. >> second. >> all opposed? the motion is approved. as you know, we have adopted policies for two years at the winter meeting. if anybody has questions, make sure you find david and the nga staff. i would like to announce the

opponent of the following governors to the nominating committee for the 2015-2016 nga executive committee. governor snyder, governor walker, or hassan, governor markell, and governor fallin who will serve as chair. please give them appreciation for their service. [applause] i would now like to ask our great host, and governor earl ray tomblin and his wife joanne, i would like to thank them. governor tomlin and his wife joanne for hosting the nation's governors here in west virginia. would you like to use the podium to give a formal welcome to all of us? governor earl ray tomblin. [applause] >> thank you very mr. chairman. it is a deep pleasure to welcome

all of you to west virginia. i know several of you have heard this before, but we are so honored to have you here in west virginia. it has been a total of 65 years since west virginia has hosted the nga. i think it's about time. we hope you are finding your accommodations here at the greenbrier up to standards. we are doing our best to make u.s. company as possible. we have a lot of great things planned today and tomorrow. we would love to have you stay around for another week or two if you'd like to. we have plenty to do here. thank you for coming to west virginia. enjoy yourselves and we are very pleased you are here. thank you very much. [applause] >> thank you, governor tomlin. now we come to the short but bittersweet portion of our program, recognizing and saying farewell to our colleagues who

will depart after the fall elections. this year, we are bidding farewell to two of our colleagues, one of whom is with us this weekend. unfortunately, louisiana governor bobby jindal could not be with us for his final nga summer meeting. we wish him well for his final months in office and all that lies ahead for him. on a moped personal note, -- on a more personal note, i think all of us have him in our thoughts and prayers after the lafayette shooting. there is no harder thing to be going through right now. let's take a moment to honor kentucky governor steve bashir. he has served the commonwealth of kentucky as governor since december 2007. during this time in office, he

has focused on initiates to help kentucky families, particularly in the areas of health and health care, education and economic develop and. -- development. for the first time in a decade, the number of kentucky dust blamed on -- deaths blamed on prescription overdoses has declined. he brought kentucky successfully through one of the worst recessions in history since july 2009 nearly $9 billion has been invested in new economic development and more than 52,000 jobs have been created or retained in the commonwealth. in 2013, kentucky shattered its all-time export record, reaching more than $25 billion in sales for kentucky made products and services. he currently serves as chair of the nga's health and human

services committee and is a member of the committee for best practices board. he has served as chair of the education and workforce committee, vice chair of the economic development and commerce committee, and a member of the natural resources committee. these join me in thanking governor beshear for his exemplary dedication and leadership. nga offers the very best of wishes to you and your entire family. come up here. [applause] at the winter meeting, i sat next to president obama and on the other side with governor beshear. when you see a real pro when you watch someone talking about

their state and what they have done, the challenges they faced and how they have adjusted and overcome them, i am not sure i can remember being as impressed as i was watching you. i would not say manipulate the president, but i would say that you had a rigorous discussion. thirdly, i think you were very persuasive in a lot of your points about the great things happening in kentucky. -- certainly one of the privileges of being the chair of the nga is being able to choose an initiative. you will know that i chose to focus on delivering results. it has been about improving the effectiveness of government and getting results in a way that is a better response to the people in our various state. it is important more than ever

to assure that state government effectively spent the tax dollars it collects and judiciously uses its power to regulate to deliver on its promises. we preside over enterprises that deliver an immense array of services to our residents. that role requires us to provide high-level oversight of our state's programs and policies for our agencies to be effective, we have to focus on continuous improvement and getting to the best solutions possible for each challenge. delivering results is focused on improving the efficiency and effectiveness of some of the core functions of state government. drop the initiative, we have focused on how governors can hire the best and the brightest leaders to work in state government. i think that became clear during this last year which includes

bringing people in from the private sector. it's creating a team of the best and the brightest. we are also focused on how to implement rules and create rules and regulations that protect the public good without creating red tape or unnecessary burdens. thirdly, we focused on how to adopt innovative performance improvement practices that use data and evidence to drive outcomes, to make sure that we really do deliver. these are the three main elements of the delivering results initiative. i could share just a few examples how colorado is striving to make government more efficient and more effective. as in business, government can only be as strong as the people who work for it. it's critical that public service attracts the best and brightest. governors have to have a clear vision of the team they want to

carry out their agendas. in colorado, we look for talent across public and private sectors to try and build a team of leaders who can work together to deliver on the principles of good government. good government sometimes becomes a cliche, but we want to demonstrate that it can have a reality in action. good government also requires engaging the public with an eye towards continuous improvement. no business would settle for less and our citizens should settle for no less. elected officials and government leaders are increasingly engaging their constituents to determine what effective government looks like. constituents are helping governors find and improve the rules and regulations that are in place but not working or, in many cases, are making it difficult for the public to work with the state or for our businesses to expand and hire new workers. in colorado, we implemented an initiative called hits and p's

-- pits and peas which focus is on -- focuses on making it easier to work with the state. we asked communities and business leaders in almost every county, what could we do to help expand business, to help our business development broke -- grow more rapidly. again and again, we heard get rid of unnecessary rules. in response, i signed an executive order to require all state agencies to determine the true need, the appropriateness, and the effectiveness of rules. thus far, we have now reviewed over 16,000 state regulations and rules and either improved or eliminated more than half.

this was not rocket science. i know many of you do this as a matter of process, it's just common sense. finally, good government requires holding ourselves accountable, applying what we learn so that we can improve how government provides services and how government does its business. today, we enjoyed the advantage of masses of data and technology that can allow us to do just that. increasingly, state governments are focused on innovation-led increment. when you step back and look at it, innovation just means doing things in a new way. in colorado, we began to focus on trying to save hard dollars and considering things important to the productivity of our state and important to our constituents, such as shorter wait times at agencies whether you are getting a drivers license or a license plate. making sure we can reduce time spent on state processes

whether people are filling out forms for their business or families, and making sure these improvements have metrics. we have measurable outcomes of our improvements. states around the country are all working to improve government, to identify how our fellow governors know the states are increasing the efficiency and effectiveness, we engaged in a variety of activities over the past year to bring we had three roundtables last fall. in the private sector and in academia to learn about best practices around the country. we brought in the ceo of union square hospitality to our winter meeting, talking about how businesses are delivering results and how in his vision

customer service works. which i think a lot of people came up to me and said that they appreciated his examples. we hosted a summit this past april 2 highlight the results that joined by governor herbert and myself and others, we learned, i could not pronounce the limber -- cannot not but name, but we learned that many governors are adopting these practices to deliver better results to the people. for example, governors are looking for on boarding processes for industry leaders creating streamline regulations using performance data and evidence from research to inform budgets.

improving efforts statewide and using geographic data to understand and prioritize methods. we also learned that many governors are taking a copperheads of approach to deliver results in their states. they are putting pieces together and creating the systems throughout their states. certainly many different options for delivering results to residents, but regardless whether the governor focuses on one strategy, or implements a statewide approach, we identified three rules that create a state oriented government. these are principles that already governors focus on. they give them high priority. first, make sure we set a vision and focus on outcomes and maintain that focus.

sometimes we take it for granted that this vision for our campaign is the state off -- the state division. that is not only -- that is not always the case. we must establish goals outcomes for the state and bring together stakeholders that play a role in achieving those. second, we try to foster a culture of continuous improvement, to make sure all of our cabinet and all their staff recognize continuous approach es for improvement. this can affect the culture. third, make sure we communicate

results. we must make sure results are shared with the public. governors talk about results but they should consider making them personal and human. make sure that you are telling stories, sharing narratives. using visuals. i am pleased to share results with the to be today, they should be in front of each of you. this is a toolkit and that includes documents and resources that will be -- maybe governor herbert will be my van away. -- vanna white. [laughter] a pocket card with the main takeaways. in issue brief. the three additional briefs that

address the main elements of delivering results. these are best practices as how the state are doing these practices. and how to deliver better results to the people of our states. i am more than grateful. before i conclude, i would be remiss if i did not think the companies that support this effort. i want to thank the arnold foundation in texas. i also want to thank as re-. they have done a great job -- ezry.

give them a hand. [applause] this is an opportunity for us to help each other. the delivering results look at will provide you with tools and information to achieve these goals and we appreciate the support and the advice and involvement of many of you here today. it is interesting, when i first worked on this and we look back at what had been done, it had been done with great success and looking at what the initiative does, it is great to have it done, but it is also important to have it done in a way that is usable going forward. i can say that governor

markell's initiative was good. we are still using some of these takeaways. how do you take or work with companies to make sure that we have more jobs for those individuals who have forms of disabilities. the work first development work that governor fallin did emily cain back a year later and it has expanded in value. -- we came back a year later and it has expanded in value. now i have the privilege of introducing our keynote speaker. peter hutchison. he has worked throughout north america. over the course of his career, he was commissioner of the department of finance, superintendent of goals in many annapolis -- in minneapolis.

and most recently, the president of the bush foundation. peter has been involved throughout the entire results initiative and has been instrumental in the final package. he is one of the first people i spoke with when putting together this framework and what it might look like. he was fully engaged throughout the initiative. he attended all three of the roundtables last fall as well as the summit in denver this past april. he is as passionate about good government as anyone i know. he cares deeply about leadership . he cares about regulatory reform and process improvement and he makes it a priority to help states used data to inform their decisions.

their ideas and insights, they are in the dna in that toolkit in front of you. i cannot express anymore strongly how much we of him. this past year, he has shared so many ways to do business, showing how to do business for our residences. he has so many complex issues and ideas, turning them into sisi ideas that delivered -- sisi -- sisi -- succint ideas. he is here to share lessons that he has learned from his time in the public and have it sectors. he will help us harness ideas and innovations from agencies,

public and private. [applause] peter hutchison: good afternoon. i used to be a school superintendent. good afternoon. >> good afternoon. peter hutchison: i am so excited to be here. of all the things that we nga could have spent the last year doing, you picked the right one. not because it is pedestrian, or not sexy, to me it is the opposite. i have been lucky in my career, i have had ingested jobs -- interesting jobs. i have been able to travel and talk to people in your organization. people ask me, what has made you the most proud?

everybody has an answer to this question. over and over, and example has come up many times. i'm sure it happens in other states. you may recall, tragically, many years ago, we saw a bridge that expanded the mississippi river collapse suddenly. thankfully not more people were injured or killed as a consequence, but if you asked our highway department today about their greatest achievement, it is that that bridge was opened 13 months later. that is extraordinary. i think that delivering results is about that. it is about that result, making the ordinary, making extraordinary the ordinary. it is about making those sorts of things, the way that we did things in the public sector, and

we can't if we don't pay attention. but all of us can get to where those extraordinary events become common, the way that people think about this government. you know that that is a central challenge. confidence of our people in the work that we do, it is lacking. by making the extraordinary ordinary, we win the competition for public support. it is not easy. i recall a story about a famous man running for mayor. he is charging around visiting the neighborhoods and shaking hands. he comes into a neighborhood and all they want is to get their part -- park six. he gets elected, goes to city council and get $10 million, he goes out and fixes this park.

it is improved and he did everything a human being could think of. he shows up for the grand opening, he has done this amazing thing for the people of this city, you want a pack -- p at on the back. he walks in and they are all over him again. they asked, why did you do this why did you do that? he said, you want me to do stuff for this part. and they said, all we want to was toilet paper in the bathrooms. this lesson is about him missing the point. he had a target, but he missed the point. the point is, they just want this. we need to know what results we are heading toward. what results people really want. what are the expectations we are trying to achieve.

if you do not know what they expect, you cannot exceed those expectations. if you do not exceed expectations, you do not win public support. another example, as the governor said i was a school superintendent. i was probably not actually eligible to be a superintendent, but i had the job. i showed up for work and i said i do not know anything about this job. if you bring me the mission statement, that could help me. someone runs off to find it and brings it back two weeks later. in the mission statement, it is 750 words long, in their words buses, books, athletics, everything under the sun. nowhere in that mission statement were the words student achievement. you would be shocked.

if you are doing everything but not the main thing, you cannot get it done. we sat back -- my job was to make sure that every person in the school district and every parent and student understood, that is the only reason we are here. the lunch ladies were focused on all kids learned the custodians, everybody, they focused on this one thing. and the students did learn. people started to reenroll in our schools. i will never forget when a union leader in observing this he gave me something to remember, peter he said, remember the main thing is to keep the main thing the main thing. that is critical if we will deliver results, because the truth is, as governors you can

do anything. the problem is you cannot do everything. you have to pick, you have to decide, you have to go with a focus will be. because when you focus on what you care about, you can get results. you can hit the target and get beyond what people imagine is possible and actually achieve the extraordinary. you cannot deliver results if you do not focus on them. another quick story. this have to do with culture. when i spoke with teachers, i made it my business to speak with every teacher. of the 6000, they all told me how much they hated --, not many liked it. i figured, i better understand what is going on. it is my job as problem. so i go to the warehouse where the central stores are and i get

everyone together and i asked them how they like working there. they say they hate it. they say, the people in the schools treat us so badly. i asked, why is that? it takes us six weeks to get them the things they want. that seems like a long time, but we are doing the best we can. one teacher told me that she filled out a slip, she was requesting a world map, and six weeks later she gets the map but the names of the countries are wrong. what is that about? they say, it is just them. they are whining. she could have put the right names on that map. [laughter] im sitting in my office trying to sort this out. thinking, you are the chief executive. your job is to solve problems.

that you know nothing about distribution, inventory control systems, you are the least informed person who should be working on this. i'm telling you, i am struggling. my friend comes up and says, what are you doing? you need to get the people who have the problem to own the problem, so they can improve the solution. i asked, how can you do that? you have to change the rules of the game. they are saying, you treat me bad, if you treat me better -- it will never turn out. you need to change the rules the structure. so i held my breath and i went back to the warehouse. i said, here is what we will do. a year from now i will take all the money that is appropriated for the warehouse the schools

and i will tell them that they can either supplies anywhere they want, home depot, staples, i don't care. in that year you have a chance to figure out how to win their business, but you have to when it. there'll be no appropriations after a year. i will be back to find out how it turns out. i went back to my office to hold my breath and i have no idea what is going on and the next year comes along and we get six months into it and i asked how the warehouse operation is going to the teachers, and they say oh my goodness. we are getting our stuff overnight, 24 hour delivery. we are getting what we ask for the first time. they smiled when they delivered it. i'm thinking wow, something wild happened there. i walk in and it is a flurry of activity. i asked, what happened? they say, once we figured out it

was up to us, we took control. we looked around and found out that we have 3 million dollars of inventory we do not need and we sold it. we reorganized the warehouse. we put stuff people want in the front, other stuff in the back. we changed our system. i asked, how do you like working here? we never worked harder in our lives, and we love it. this is the essence of delivering results come putting people in the position of experiencing the consequences of their own decisions, knowing that if they are giving -- given control, they will find ways to work together. for those wondering, these are union employees. two different unions. they figured it out. he did not mean -- that they did not need my help. performance, when it matters, it

gets better. it is at the heart of everything. the governor talked about communication. this is another thing that is a huge issue in the work that we do. some years ago, we installed a 311 system in the city where i live. i didn't know what that was. i knew it was on the phone and i could call it, but why would i? it did not appeal to me. one day, he came up to a parking meter and it did not work. i didn't have time to find another parking place, so i realized, i could call 311. a nice person answers and says, give me the number on the meter. i give her the code and she says, thank you for reporting that and you can stay there and don't worry about it. you cannot get a ticket. i said, that is great. i go home later, everything is

fine. the next morning, my cell phone rings. they say hello, this is mike you reported a meter down yesterday. i want you to know that i fixed it. that is a result delivery. that is a result delivery. it is not enough to do it, you need to deliver it. people have to experience it. nobody experiences it, it never happened. we have responsibilities to change fundamentally how we connect with the people we serve. think about this. business happened -- this just happened, i filed my taxes. i filed them electronically. weeks later, i get my electronic refund into my account from the

state. three weeks later, i don't know if that is good or bad. it is all right. this week's -- six weeks later i get the federal refund. now three weeks looks good from the state. now the feds look terrible. but here is the opportunity we missed, when my electronic return. filed, what if they had sent me a note that said, you got it in ahead of time, that is terrific. it makes us how that you can share resources with us. they could have sent me a note that said, hey your return is processed. you should look for that return in three days. then they could have sent another note, thanks again, we

look for joel -- we look forward to working with you next year. there are so many opportunities to connect with the as a citizen -- connect with me as asis citizen. about the opportunities we have to touch the people we serve. technology makes it easier. we can transform our relationship with our citizens using computers, mobile technology literally they carry their government in their pocket. they can look at things agendas, get a license renewed all of these things and he can thank them along the way. you can think ahead and say, if you have a drivers license, did you remember to renew your trailer license? and there are all kinds of ways

we can connect with them and make their experience with government extraordinary. parking meter is an example. there is another problem when it comes to communicating, that is about us. it is certainly about me. i am a geek in government. i love data. i am a nut for evidence. it is fabulous and interesting but it is boring to everyone else. we start talking about percentages, we all have math -- math anxiety. i keep talking about a problem you are familiar with, it is true in every state. so many people with a diploma when they go to enroll in college, they are told they have

to take remedial courses. 38% area and yes what -- 38%. guess what, nobody knows what 30% -- 38% is. it doesn't mean anything. i am despaired at getting people to care about the statistics. then i met this woman, i want to tell you this carefully, because my wife is here. i met her in a bar. it was 2006, i was running for governor. i leave that out of my resume pretty regularly. i don't know why i was in a bar why i thought people in bars would come to me. it turned out they wouldn't.

but i am walking and introducing myself to these people and i get to the end of the bar and there is this young woman sitting there. she can see me coming. just as i get to her, she spins around and she looks me in the eye and says, you lied to me. i said, wait a minute. give me a chance to lie to me -- to lie to you. she says no, you adults live. -- lied. she says, i never missed one day of school. i took all college courses, like you to me. i did my homework every night. he told me that i should graduate with a diploma from a five star high school. that is the highest possible

rating. i got that diploma at home. you told me i should go to college. i went to college and when i enrolled they told me i had to take math and english over again. you told me that i was a high school graduate, you lied to me. wow, that is 38% -- it conveys the issue like statistics can never do. i think the challenge for us is to get focused on the story, not the stats. i think all of us, and i know that it is true for me, we get sucked into data because we handle data all the time. we need to challenge organizations and everybody to help tell the story of results. not just the statistics. the governor rightly says there are three elements to the driven

results approach. one of them have to do with -- i will ask you all to engage in an experiment. i need to see her willingness to comply with regulations. how many of you regularly and with thoughts, fill out tax returns and comply with tax instructions? i would say 95% -- they comply with the tax laws, why is that? about half of the room usually says, it is my duty as a citizen. that sounds great. and the other half tells the truth, i'm scared about being caught. i do not want to be audited. if you get audited, something bad happened.

so we have a system when it comes to taxes when we are focused on coursing -- coercing compliance. how many of you regularly, when you're driving on the freeway goes posted speed limit? [laughter] you didn't hear the question? this is sad. nobody? well maybe one. think about that. why do we not obey the speed limit? don't you know that the odds of being caught speeding is four times higher than being caught not paying taxes? and it is a lot more public. we watch you get the ticket. but nobody obeys this the limit. it is posted right there.

how fast do you drive question mark -- drive? you drive as fast as everybody else. it is as if we all got together and agreed on a be limit. right? it is the truth. think about it. if someone goes to slow, we honk warns. we try to speed them up. if you see that robert mandel by -- rocket man go by, you wish that they would slow down. this is what you are pressure can do. here is a case where we are being compliant at a level that is incredibly high with almost no coercion. how many of you unfailingly on a

riegler basis recycle trash -- on a regular basis, recycle trash? it is phenomenal and how many people separate garbage into piles. and then take it out to the end of the driveway. it used to be a simple act. we used to just put stuff in the trash and take it to the end of the driveway. now we take a sorted garbage bottles, paper, and then there is bins. it is not against the law to do nothing, but then we have massive compliance for something that you are not required to do. in most places, not where i live. but why do we do that?

think about how recycling was brought to our attention. in place where i live, they ran tv ads. when i woke up, those ads were still on. one day, i'm at home, i have two daughters and my oldest daughter was in second grade at the time and i'm throwing trash in the trash, she looks up at me and says, daddy, you are killing mother earth. oh, i don't want to be that bad. how do you know that? she says, i learned it in school. that is an interesting strategy. we are teaching young people to teach old people to do the right thing. and then they came around with these bins. they say it is convenient.

there are different colors they will make it easy for us. the truth is, they are just like the highway. i live in minnesota and on genuine 26, it is recycling -- january 26, it is recycling day. i have to drag this recycling out in a blizzard. when i slam that sucker into the ice, what do i do? i look around. i am taking attendance. i want to know who else is doing this. i know that the kids on the bus will do the same thing, because they learned it in school. what we have done with recycling is created pressure to do something we would never order them to do. we have created a compliant design that is different than

course -- coerced compliance. it is an alternative, not to displace what we have been doing , but replace what we have been doing. think about how much cheaper it would be to make people do the right thing without forcing them to do it. you do not have to audit them, they just do it. the data you have seen is that people want to do the right thing, we have to make it easier for them to do the right thing. and harder to do the wrong thing. we can do that. that is within our power. back when i was a school guy one of the big issues was who was the best school? and who was the worst? we had lots of data and i remember walking into a meeting and i could not resist. i asked, what is the best school

in the school district everybody knew. i asked, have you know they said scores. all the kids they said, they are all upper middle-class kids. they get the highest test scores. oh, we had a list of 100 schools. those schools at the top had always been at the top. those were the best schools, and here are the worst schools. that was the evidence. we were letting parents make decisions on the basis of that evidence. i said while -- wow, it must think being at the bottom and taking that you can never change your position at the bottom. and they said yeah, that is the worst job.

you tell me to make things better, but the way that you collect data, i can never get there. so maybe we are asking the wrong questions. maybe instead of asking who has the highest test scores, we should ask which school moves their kids the furthest? so that is what we did. this is before big data was big. it comes back with a list and i ask, what is the best school in minneapolis? i say that is not true. i asked for the worst, same answers. it turns out that the school that has been on the top was in the middle. it cannot move their kids the furthest, it was not moving them anywhere. they came in with highest test scores and moved out with the highest test scores.

and at the school at the bottom was right next to them. all of a sudden, with that said to families and the school district was that if you got into a school that had new kids, you could make a difference. you could alter the place on the list by changing the effectiveness of how far you move people. that is about using data and evidence to deliver results. i use this image because it builds on a fundamental belief that i have, that in the dark things look better than how they really are. i don't know what is out there, but i'm pretty sure it is not benign. we do not know what is behind data we are using it is like fumbling in the dark. the worse we can do is call that darkness light. to claim that that evidence was appropriate, that is a mistake. it is still lasting.

one of our jobs is to pursue data and evidence that answers fundamental question, are we making a difference in the lives of people that we serve? leadership. i will into with this. i have passion for the role that we play and the difference we make for people we serve. that passion comes from a little girl who i will introduce you to. she was a second grader. i wandered into her classroom and the teacher said, boys and girls, stop what you are doing we have a visitor. this is the superintendent of schools. does anybody know the superintendent does? i mentioned earlier, i was not trained, so i had an interest in