and i have less than 1000 dollars per month in social security. i am a vietnam veteran. and i -- it just irritates me. guest: this is what people feel so passionately about social security. paying into career it. these are the benefits your promise to paying into it. it is one of the reasons why it desk important to create keep social security as a self finance program. not only is it popular among the public, it has from political support mainly because it is in our benefit, not welfare. it is something that you earn. host: you mentioned possible action in congress on the medicare issue. where is the story headed and what are you following? guest: the disability program. that trust fund is scheduled to run out of money late next year during the middle of the presidential campaign they will have to do something whether it

is transferring money from the retirement fund or something else. that is going to be a big issue. host: our viewers in listeners can follow your reporting on twitter. stephen with the associated press, thank you for being with us this morning. that will do it for this morning's "washington journal." we will see you tomorrow. have a great day. ♪ [captions copyright national cable satellite corp. 2014] [captioning performed by the national captioning institute, which is responsible for its caption content and accuracy. visit ncicap.org] >> coming up in about an hour, concernsitarian an about syrian refugees and

creating a global policy. we will hear from state department officials, representatives in the field, and a representative from the united nations office of high commissioner at 11:00 eastern time. at three clock eastern, the senate judiciary committee looks at the criminal sentencing which does looking at 10 years and interstate resulting in death. that light discussion also on c-span. tonight on c-span's new series, landmark cases, by 1830 the mississippi river around the woman's had been a breeding ground of cholera and yellow fever, partly because of dumping byproducts into the river. to solve this problem, louisiana allowed one government run slaughterhouse to run in the city district and the other houses took them to account -- to course. following the slaughterhouse cases of 1873, we are joined by

constitutional law attorney, and michael ross, although the book "justice of shower thei shatterd discuss the state of new orleans in the supreme court justices involved in the decision. be sure to join the conversation as we take your calls, tweets, and facebook comments, using the #weimar cases. #weimar cases. that is live tonight on c-span, c-span3, and c-span radio. order your copy of the landmark cases companion book. it is available for a dollars $.95 plus shipping at c-span.org/landmark cases. on thursday, hillary clinton testifies before the house benghazi committee, which is investigating the events around the 2012 terrorist attacks on u.s. compound in benghazi, libya, and three other people died.

coverage begins thursday at 10:00 a.m. eastern. on c-span3e it live as well as c-span radio and streaming live at c-span.org. dustin hayes looked is an early innovator in civic technology, who speaks to the city club of cleveland about new technologies and disruptive trends reshaping cities across the globe, as well as the future of the labor force for millennial's. he designed when the first government open innovation programs in the united states, which received global recognition as a new model of citizen engagement and innovation. it is official. good afternoon and welcome to the city club of cleveland. i am the executive and proud member. it is my pleasure to introduce you to dustin heisler. in recent years, we have heard can improvechnology citizen engagement. i spent an earlier part of my

career mining that pain. i spend an evening last week with a little city council committee on new modes of digital engagement. platforms now exist that let citizens report potholes, follow previously inaccessible public meetings, contribute ideas to community developed lands, and fund community project. technology, the stories we most often hear about are like uber and airbnb. for those who want to change how local government works, the question is not about whether there is disruptive technology, but the question is which disruptive technology to employ. our speaker today has built a and earlyrd an early i innovator in civic tech. a chief information officer, he allowsd a website that people to use quick response codes. q r stands for something. crowdsourcing and gamification. while a chief

innovation officer for texas, he launched a manner lapse, allowing residents to sit at their own ideas and vote for others up or down. the positive ones went to city review for possible if limitation. mr. hazlitt was appointed chief innovation officer of the republican 2014. in this role, he helped shape the company's products, services, and future direction. primarily, he leads the market connector to lead and skilled technology within the public sector. top 25named a technology do work, dreamer, and driver in 2009. his work has been featured on "the wall street .ournal" and on the today show he was also giving speeches on

disrupting government and others on disrupting education. ladies and gentlemen, members and friends come pleased join me in welcoming dustin haisler. [applause] honor tot's an be here. it is an opportunity to share my ideas to on how to disrupt government. i want to go back and talk about my story. i was a recovering banker and recruited by a city to be their first finance director. they had to woo me over there, we will say. as a tightwad financial guy, one with 34hings i realized employees and 8000 residents at the time that was expected to it 20,000 within 12 months, was a very stressful time to be in city government. i had to find creative ways to leverage our population and technology to get things done. with 34 employees, you can only do so much. my story really began with trying to find ways to leverage that community, trying to find

ways to leverage our ecosystem and our partners, and local universities to do big things in government. we actually did not get any response from local universities while i was there and i went to stanford and i said, i have this idea. thatt to launch a portal allows us to collect ideas from residents and allow us to implement them. they said, we will partner with you. it was great to have that logo and partnership system. the great story behind manner was that all the technology and innovation that came out of it can be transplanted anywhere. and it was. so when i left and went elsewhere, my job was really to transplant technology and try to take technology and innovation in the public sector and skilled dentist of these of all sizes. what i realized during that process is that cities are really a platform for innovation. innovation starts in cities. there is this concept of innovation rolls downhill, but it actually goes uphill. just like water flows underground and does weird things, innovation rolls uphill

and cities are the basis and starting point for that. cities also have a significant amount of jobs. look it city government today and we have aging infrastructure. cities that are very small that are tried to keep up with all the same transportation technologies and trying to retrofit solutions. there is a lot of challenge with doing that. we also have a problem with employment. we have a vast number of employees in the city government that are looking at retiring. this has also been nicknamed the silverstein ami because we have a good portion of retirees that are looking at exiting the workforce. another interesting stat is that by 2025, 70 5% of the global workforce will be made up of millennial's. so the challenge is how do we get them to come to government? how do we recruit them and get them to stay in government? and of course, there is no money. there is no money in government, especially at the local level. it is very difficult. many of the cities are still trying to recover. when you look at some of the recent staff that we have pulled, only 33% of cities

across the country have coverage recovered to prerecession levels. that is astonishing. we have a growing population base that will be coming home to all kinds of new people in our country, but we have no basis or no economics to be able to support them. so this creates all kinds of new challenges. and that is where, just like you mentioned, we have uber and all these business models coming in that are challenging and disrupting the way that cities can keep up with these new technologies. enter airbnb and we have the same types of challenges. how do we regulate these new constructs in a system that was designed for hotels? now everybody is a hotel, and everybody can share their excess capacity. one of my favorite examples with the site that allows you to rent drones, which is another controversial technology. this is coming to cities as well. a number of cities like go2net -- i was in vegas a few weeks back, and there were a few drones flying overhead. that would be a problem in texas because we have shotguns, but in vegas, that was not an issue.

now that they have reached a point where you can rent them, it is now within the reach of anybody. we have new challenges of how we keep up with these types of technologies and their other disruptive technologies on the site as well. everything you see on the screen, these are all companies were people have shared this excess capacity, whether devices in the home, whether it is the car, whether is the room in their house, whatever it may be, people are finding interesting ways to monetize their excess capacity. these are average consumers. that's probably the single most disruptive thing we are seeing within government right now. we are not outsourcing labor to other markets. these are residents driving around and earning extra income and then they are reinvesting in the local economy. it is very difficult with how you regulate these in the existing contracts. i want to talk about what is fueling the trend behind them. there are three fundamental trends that are fueling the distro from across the globe

and we will start with the first 1 -- hyper connectivity. what this means is we going to a public restaurant, what is the first thing we look for? wi-fi. we are all walking hotspots. wi-fi has connected us and connected a number of devices. in fact, the population right now of the earth the 7.19 billion people. there are 7.2 2 billion devices on this planet. we now have more devices than people. this has created an hyper connected network where we all have the ability to jump online and do really interesting things. that brings me to the next disruptive trend, critical mass. across the world 41% of the , globe is connected to the internet. there are companies like facebook and google that are looking to bridging that divide by investing in german companies and satellite companies and taking the internet and bring it to third world countries. closer to home, we have 87% of the united states connected to the internet. we still have a gap and the

digital divide that we have to bridge, but we are making strides against that device. yesterday, i thought this was timely, but the white house announced they are offering free internet two 200,000 people in over 20 cities across the country. google made a similar announcement, saying that anyone in a city with public housing has access to google fiber, for free. these are big strides at trying to take that digital divide and try to shrink it. that is fueling some really interesting behavior online. one of the single most disruptive trends we are seeing is what people do online. this is what happens every 60 seconds online. over 3 million facebook likes, that is a lot of likes. we get a lot of activity happening online. but i want you to rewind 10 years ago, to when the internet was just starting to creep into our homes, and we are starting to use it more. if we wanted to build a website, we had to read a book this thick and had to learn html in 14 days. i still have that book. i never read it.

that is a big challenge we had and the big challenge of the barrier that the for creating something and introducing it into the market was too great. but now, look at today. people are creating things that rival anything 15 years ago in seconds. they're doing it from their phone. they can take a picture, put a nice filter on it, and upload it to instagram in seconds. that is technology that would've rivaled everything we could've created no matter how much html books we read. the barrier of creating have been removed. this is the single most disruptive thing for government that there are no barriers. anybody can introduce anything into the market. and what we have seen is that technology has unlocked people. everything on the screen has been crowdfunding. for those of you not familiar with crowdfunding, you can basically take any idea, any concept, any radical thing you want to have implement it and you can put it online to a global marketplace. if someone likes your idea, they can best money behind it. pretty fascinating technology.

kickstarter is a great example. i want you to look at the watch at the very bottom. it is the have a lot. want to banksedal in venture capital firms and said, we want to raise money to build this watch that connects your phone. they were told that there was no market by ability for that. this was all before the apple watch and every thing else. then they went to a website called kickstarter and said, let's raise $100,000 in 30 days and we will have people pledge money. $150 for a watch. they were looking to raise $100,000. 30 days later, they raise $10 million. people validated there was a market need for that technology. they were able to leapfrog the market. it was not about who they knew, they were able to introducing introduce new technology to the market. fast forward today, they announced a pebble time watch, which is a competitor to the apple watch. they were looking to raise $500,000, and they raised $20 million and 30 days. the market has validated the solutions.

know, not been by who you but it has been by a global network of interconnected people that have the ability to influence change in the market using their wallets. this is very crazy technology. when you look at what that is doing worldwide, we see very disrupt things like the arab spring, like occupy wall street, and my favorite example, anybody remember this? bank of america. bank of america came out a few years ago and so they were going to charge five dollars a month for having a debit card and we saw how well people responded to that. they did not respond very well. and very quickly, bank of america went backwards and said, we hurt you. they listen to the crowd and they listen to the crowd influence and they were able to change the decision. this is really powerful because the technology that unlocks people has allowed them to create new organizational structures online. people can self organize on the internet. whether it is on facebook or on instagram, even if the platform does not have the ability to

form groups, m.i.t. has done research to prove that people still form hierarchical structures online. and that you still structures to influence change within the market. there are able to influence businesses decisions and disruptive actions. it now a lot of their sites in france our government, because it is a big focus area for the workers that are coming in. when you look at how change was done in government and the past, the community which had ended his new concepts and influence change on the outside. most of it was deflected and only a little bit would make it through. fast-forward to today and we have a very different las landscape, where changes rapidly, to government whether they are able to embrace or not. people are able to influence change in the community using disruptive technology outside of the regular control of government. you look at airbnb and other the examples i've showed you. now we look at what people are doing with this technology. this is now up-

work. people are building new ways to work. 53 million americans freelance online. that is 34% of our working class. 53 million americans. that is a lot of people who are freelancing online. basically what that means, they are 1099 employees. the have gone to a website and said i'm really good at marketing and these activities and businesses have met them and hire them to do those specialized actions we have distributed work. it's like ebay for jobs. people can go and get work done that way. logossses can go have designed very cheaply, but this is also change the way that millennial's look to the labor market in the future as well that 53 million americans staff is going to go to 74 million americans within the next five years. that is 50% of the workforce. that is a staggering statistic. as we look at the future of work in these new models of work that are embracing technology, the future is distributed. and workersralized,

are engaged. meaning that your best employees in the public sector may not actually work for you they may be contractors. they may fall into a model similar like weaver for a planet where they fall into a specialized task for you and are able to do it very cheaply and the government is able to save money. or highly engaged because they are doing something that passionate about. it's a mutual transaction. it is very controversial, but we are starting to see it on the consumer side that is working its way into government back when i had 34 employees, the model like this would be the only way i could up for care employees outside of the system base. these models will be very disruptive for the government in the future. they are finding new ways to diffuse innovation into the market. this is kickstarter. a sickly the way we create and adopt technology in the market has changed. it used require hundreds of millions of dollars of r&d and now we can leapfrog that by introducing the concept online. anyone can do it and you introduce a market change.

and it has led by the edge of the network. it does not matter who you know or what your role is. you can introduce something that will create change. when you look at the applications of that on government, there is a site called citizen investor that was to take civic projects and put them on live and crowd from the -- crowd fund them. let's say you go to a zoning meeting and want to put it playground in the neighborhood and they say, no, you cannot do that. you can go to a website and go to a neighborhood and you can crowd funded and do it with your neighbors yourself. technology change online as people are crowdfunding improvements that they want. i've not seen anyone put in a water line yet, but i have seen dou dog parks and other technologies that have been done through this. let's talk about something closer to home that is a new passion of mine and that is a new type of company. most staggering things that we have seen in our research at the republic is that we have a new breed of startups targeting the public sector.

these are startups that are solely focused on doing business with government or taking the place of government. this is an example of one. this is called bridge. this is a pop-up mass transit system. think of uber for city buses. this is a real startup that is life in select markets now with a basically displaced city buses and have a more efficient routing system, using the logistics of an uber background. very popular technology and very disruptive. they operate in a similar construct to uber. what we started noticing is that there are companies popping up left and right that are looking into targeting the public sector. they are doing it and so the text, which i want to report a canole and find ways that i submit ideas for my government agency. they're doing it for an administration. they're building financial systems for government. they are doing smart infrastructures and building sensors for roadways. they are finding intelligent ways to bring a layer of data on

top of the built environment. they are also doing it from a transactional standpoint service delivery. there are a number of companies that are actually taking service delivery and offering that as a service to government agencies as well. fascinating -- some of the companies on screen are here and there is a full list that you can see online as well. this is booming. state and local governments spend $90 billion a year on information technology. that's just on state and local government. that is a lot of money for technology and it continues to rise. it will continue to increase because technology has become the backbone of everything, whether you're putting in a road or you looking at revamping website. there's a technology component to it. that leads us to new ways to eight government. their great organizations like that for america that have created new models to provide aid to government through fellows. one of the unknown things about code for america or little-known

things is their brigade system. the have a global system of development communities that are active and finding new ways to help government by building technology for government. we have things like the national civic day of hacking that allow people to collectively come together within communities and bill technologies to improve their cities. i was able to participate in the one in austin and it was amazing the technology that some of these individuals were able to bill. when i talked about pothole reporting apps, we're talking about new ways to play in cities, using data as a platform for that. it is really fascinated to see the shift from when i was in government now five years post government. we are starting to see really interesting things that are being built by the civic community and aided by organizations like that for america. so now let's talk a little bit about has cities are responding. -- how cities are responding. we have dedicated models looking at trying to incubate innovation inside the cities. boston urban mechanics is an example of that.

it is an organization that has been stood up inside the city to help incubate and diffuse ideas within city government. they are the interface to the startups and the external aspects of city government. we are staying -- seeing interesting cases as cities look to focus on innovation. they're doing it with these pop up organizations like urban mechanics. we also see sandbox being created. philadelphia created an innovation lab and are they -- and they invite the kennedy employees to come in and provide resources to tinker and come up with ideas to improve government. they are creating a dedicated physical space for that. about innovation, it's a very broad concept. it is not something employees can wrap their arms around. by providing a physical space for it, people are able to actually go and collaborate and are able to share ideas and diffuse knowledge. it has been an interesting platform for them. another interesting shift we are seeing our new models of civic .ngagemen

engagement. civic engagement when i was government was trying to get somebody to vote or so up to for a council meeting. this has been flipped. now i can be a sensor. as you drive through boston, you can use an applicant if you hit a street bump, pothole, or regular road vibration. it's interesting technology. you do not have to get out of your car. you do not have to take a picture. it is by citizen opting into being a sensor for the network that they can aggregate that information. that's interesting because it's a new form of engagement. copenhagen has taken this and put it with their bike ride sharing program. they have done it with the bike sensors and bike wheels so that as people do their bike ride share, they are mapping pollution and the same types of potholes in real-time. it is aggregating and sending it back. also experimenting with this in south america as we

start to look at using funds for early detection of earthquakes. able to get toen seven seconds early detection using accelerometers and a network of phones. --re are several revelations applications of this technology. when you think about citizen engagement, the picture as it may not be them coming to a council meeting. they may be a certain segment of the population willing to opt in and share their data with city in an in an ominous format to do interesting things. we also see the embracing of disruption for public good. this is one my favorite examples. this county in michigan used people to juryke duty. that's a big problem with government right after most people want to get out of jury duty, but if you have a black town car pick you up to take you to jury duty, you may be more inclined to do it. i love this example because rather than try to regulate and families technologies, they look at what are the implications of doing something good there's one like looking at something

using cooper takhar senior citizens. it is more convenient and they can car senior citizens around. they do not have to call a day ahead. they can report it whenever they need to have a uber car roll up your looking at airbnb and other disruptive technologies, there are also examples for resiliency that have stirred impact cities across the country. disaster situation like hurricane sandy happens, there is an automatic need for housing. when you have displaced residents, you have to find a way to house these residents. what people realize is that they can actually loo leverage the airbnb infrastructure to house residence in the event of a natural disaster. it is using the shared economy and using these peer-to-peer networks and using these peer-to-peer networks of flipping them around to allow them to stall public robinson to saw public good -- problems and to be used for good. we're also seeing challenges

of procurement and government. we are seeing cities launch an invasion challenges. they will put $50,000 and they will look for ideas and technologies that can solve that specific pain point. it is really interesting to see these challenge based models. the federal government has a website called challenge.gov, where you can go as average citizen. if you have a fixed or solution for some of these challenges, you can submit them online and get instantaneous feedback and validation from the network. and then we see the focus on execution results. los angeles announced a $1 million innovation fund. this is really just think because one of the things often missing from innovation and government is money. .t's very easy to get ideas it's very hard to actually implement ideas. you have a dedicated phone within the general ledger for ideas that employees have. the brilliance of this is that they started internally. anytime you start externally with an innovation program, your employees immediately turn on you. they started internal and they are a computing a culture change

by china to find ideas from individual employees. they have had some great success with this. i imagine they will go external at some point. they are really focusing on the internal cultural aspects of integrating innovation. of the great example is this new model of how you work with startups. i mentioned earlier that there is an abundance of startups targeting government. this is something called entrepreneurship in residence program. it has been done at enter capital firms for a while. the police of this is that census bureau said, hey, we want to open our doors to the start of community and allow people to come and an incubator technology that. the novation director in san francisco put out a call and he had over 200 people -- companies submit to be a part of this program. they selected six to do this program and it has had great results with different law enforcement technologies that have come out of it. and now, open data. people using open data in government as a platform for innovation and change. it is the plumbing that needs to be in place for some of these technologies to grow and to flourish on top of it.

it's a lot of interesting tech in government. one of the biggest challenges is how do you actually implement it. how do you go to a city government or how do you convince your counsel that something needs to happen? i have some tactics on how i've done this through my research and my background. number 1 -- shift in mindset. yet the real is that for the first time in history, if you do not build it, someone else will and government. people are displacing functions of government and replacing functions of government like mass transit because we not focused on partnerships and ecosystems. number 2 -- redefining innovation. innovation is often seen as fluffy concepts within government. there are not a love concrete renewables tied to it. when i do find innovation, i look at the ipad itself. it was incredibly innovative, but it was not an innovation. all the components were already in existence. we found a new use for it.

we took the iphone and repackaged it in a larger format and i became a very disruptive innovation for the market. when you look at innovation in the public sector, it's about finding adjacent possibilities for the existing things that you have to it is not always about finding or creating something new. it is about taking part is that you arty have, the people you have, the ecosystem you have, and finding new use cases for it that can be highly disruptive. never 3 -- connect with your ecosystem. i cannot stress that enough. you have to leverage the partnerships that are within your communities, whether academia, small business, anybody that is passionate about civic change. they are advocates and your stick holders for doing it. lesson i learned in manner was the stakeholder lesson, the importance of tying and codifying those relationships and building that structure up front rather than trying to do that at the back and. experiment like you invest. many times innovation and government -- people avoid it is too risky. is we experiment it in their

if we ate experiment at an invasive, we would diversify. this is another tactic that many cities are starting to experiment and they diverse of they diversify. that quick wins in bigger projects that are a little bit ine o audacious nature. measure and at that publicly. you have to have a basis of showing the public what you're doing. that is where open data comes in and you can use the platform as a way to show transparency with those innovations. if you show your annotations publicly, you also get the public's eye into that. it is ok to fail. as long as you say why. as long as you explain what you did and as long as you are looking at it from an investment portfolio standpoint -- i'm a finance guy so i have to use these terms. you are actually monitoring what the failures are before they actually become catastrophic in nature. number 5 -- don't be afraid to do big things. regardless of where you are at an government, even if you're

not government, everyone is capable of introducing some that can change the world. it does not matter how big your city is or how much political capital you have there. we all have the ability to influence changes and do big things. i want to leave you with these two squares. you may not even see the second square on that. the big square represents 200 million man-hours that u.s. adults over the age of 18 every year watching tv. the little square that looks like a. 100he big square is million man-hours -- that is how much time it took to create wikipedia. an abundance of cognitive surplus, a capacity to do big things in the public sector. sometimes that just means reprioritizing what we do. maybe losing a little bit of the arrested development and focusing on different things that we can do to drive value in the public sector. we have an incredible opportunity to build game changing and societal changing models of innovation. if you're in a city of 8000 people were in a city of 8

million people, you all have the ability to implement incredible amounts of change. for that, we will open up some questions. [applause] today, we are enjoying a timely forum featuring the chief innovation officer at the republic. i say timely because he may have seen the peace in cleveland.com yesterday about regulating who were in the city of cleveland. we encourage you to organize your questions for the speaker now and remind them that they should be brief and to the point. if you're joining us by the web stream and you have a question, please tweet it at the city club. turning to our primary media partner one of 4.9 and the idea stream. there are many other radio stations across the region and country that carry city club programs.

television, radio, and what distribution remain possible by cleveland state university and pnc. our viewerslcome to on c-span, which is covered to this program. be sure to join us on tuesday, august 11th, as we welcome all ohio treasurer josh mundell for a conversational government transparency in the 21st century. for more information about that or any upcoming ipass forums, please join us online at city club.org. a community partner is open any io did they help cities make public data accessible to citizens. we thank you very much for your support. to tableslcome guests posted by the federal reserve bank of cleveland, and st. luke's foundation. we thank you all for your support. now it is time to return to mr. heisler for the traditional city club q and a. we welcome questions from everyone come including guess. holding on microphones are stephanie jansky and elizabeth falco. first question. this is fascinating

information. recently, i heard and read an article by the gentleman who made the cake up for coffee. for coffee. a great idea with individualized coffee cups in the morning. he recently came back and said i regret making the k cup because there's a critical mass of them and our landfill. great idea -- unintended consequences. when using about the shifts in disruptive technology, any unintended consequences that you envision what downsides that you might expect? dustin: that's a great question. i think with any technology there are unintended consequences. the biggest thing is with jobs. put ine infrastructures place, even car driving systems like uber will eventually be disrupted by self driving technologies. we have to look at the long-term aspects of some of the jobs associated with this and put

assurances in place that employees will be dealt with accordingly. i think that you're exactly right in the whole analogy that it is important to look at that and important to think that far ahead. anytime a government agency is looking at embracing technology or even in the case of cooper with the regulation aspects, it is important to look outside of just the next year. it is important to look at the long-term implications of that technology. i like what colorado has done what they said, let's figured out. let's let you operate here and figure out an exact structure that we can fit you and rather than try to come up with a box to put you in the beginning. that is something we will have to look at wha when we have thee new technologies. but definitely, they will have a double-edged sword. in any of your work with government, have you done any projects pertaining to immigrants or immigration? done any workot

directly related to immigration, but it's important part of city government and an important place that they can play with and that. i think a lot of the diffusion of new ideas will come from that model as well. i think it is really important to put into place different regulatory structures that make it an incentive for people to come. hi, my name is ben clark. i'm a professor here cleveland state university. your presentation pretty much in cap the research i'm working on. -- encapsulates the research i'm working on. not so much the implementation, but the study on the back in. what i see in cleveland is that we have an administration that is completely or almost completely adverse to implementing anything like this. i've had discussions with people in the mayor's office about it and it seems like we do things the way that we do things and we are not going to allow these things to happen. we're not going to allow the open data and we are not quick to allow for the apps. they have a 311 system here in

cleveland, fyi everybody. it allows you to call 311 and get your problem solved, but they do not tell anybody about it. they have a website. it does not work very well. perspective, how can we overcome some of the political challenges that i am seeing definitely here in cleveland that other cities do not have? dustin: that is a great question. that's my favorite question. [laughter] that's why i'm in the private sector because it's much easier to tell them. i think part of what the approach has that he is the inevitable the of the structure if they do not act. i think the great example that you can point to is what happens when you try to ban or restrict some of these things. even with the uber decision coming up, we can look to other cities they have done that and the chaos that it is created an economic impact. even looking to france and the response for the new perhaps after the government crackdown on it made it the second most popular app in the country. i think they're different

examples that we can point to. in no longer matters what government wants to do because people now have the ability to influence change themselves they are doing that. i think pointing to that research and pointed to the social norms of other agencies that are doing this is incredibly helpful to show that there are other agencies across the country that have want open data portals. economic impact it has happy and it provides a layer foundation for people to build on top of. it is on the fly, why are we not doing it -- it is always like, why we not doing it? make themo mission-critical. the think the challenge to all this and the community is how you make technology, especially engagement technology, mission-critical? how do you paint the business value associated with it? i show the flipside -- what happens when you do not do it and what of the potential implications if someone puts up their own platform and the decide they want to operate any

type of 311 or open data system with a control the actual data itself? i hope that answers your question. >> hi, i have a question regards to campaign tech or government text in regards to campaigning. moderating campaigning is essentially going to doors and asking people what they care about. this is incredibly inefficient. in the future, what kind of methods do you see being beneficial? dustin: i think the paper surveys we all get mail by political parties we are registered with will go away. a are inefficient are used as a way to solicit funding as in order to voice your opinion. i think there's a lot of technology in the campaign spacelike nation builder that are moving in the forefront and trying to leverage his foot back after i think you're going to see technology used to crowd source sentiment and other things for elected officials in real-time. it is going to be able to aggregated across the state. you can take the state of ohio

and aggregate the sentiment of individual elected officials and issues that are important to them. all the sudden, the parties able to respond to them happening in real time rather than waiting for u.s. mail to deliver the results that good i think that is how citizens operate today. when you look at facebook and twitter, we are voicing our political opinions every day with how we broadcast messages online and how we respond to things. i think the political parties will have to look at leveraging that data because no one is when to fill out the survey. they want you to know about them and know what they are about based on their likes and other things that you can just draw from. i think there's went to be some big movement there. there's also going to be some big privacy concerns associated with that when they start money that data. think it's an important way to tap into the younger generation that will not fill the service out. at the great question. -- that's a great question. >> i'm curious about your privacy issues. how do you guarantee -- 21 million social security numbers

were hacked by th in the federal government. supposedly they have security. what you're talking about is a complete open society with no security except the folks around it with security. who are the folks around it? for example, the people renting out a room in the house, that has become popular in york. what happened when mary falls into an illegally rented room? are the people in the development going to be response will? developing i lived in, we started affecting because the commonly says he cannot do that. the law does not seem to have caught up to technology. i can see that, but i also see gaps where you can mine a lot of people and then walk away like mr. made off and no one is watching the shop anymore. dustin: you are absolutely right that we need to place assurances people who take a car or rent a room in a house that is on airbnb.

i think that is one of the points that cities are trying to regulate. it's to have those assurances on top of whatever the individual owner may have of the property that helps cover any type of test like it mary falls, and helps cover that particular incident. i think for me global perspective privacy is going to change as well. when you look at privacy today, it is case-by-case. every platform has their own set of privacy. like withrnment -- the social security number stolen, they have their own cyber security defenses. when you're on facebook, you have your own privacy setting. think we're going to see some interesting shifts in technology. i've done some research with a buddy of mine on this and we are going to see the rise of what we call identity data providers, which are third-party clearinghouses for your data. the benefit being that it puts you in control of your data. so today, if you showed something on facebook, facebook owns your data. tomorrow, if you share something in you go through an idp, the actual data will be on by you and you'll provide a link to facebook. you can control the privacy from a global standpoint. but with the means of hacking

today, that's not a reality. exactly right. i think there is a popular ceo who said 97% of businesses have experienced a breach. not will experience a breach. that is when we will have to look at things like a block change, the underlying technology of the coin, a crypto currency initiative. there's interesting working done at m.i.t. on the block change. i think we will see interesting applications of that when we start to build security into identity management on that platform. >> good afternoon, dustin, ethics a lot for coming to cleveland. think a lot for coming to cleveland. i want to go back to your first part of the presentation where you said two things that had an impact on approach to making things happen. the first was that you are no small town in texas and you approached individuals locally. you do not get the support you wanted and so you want to the coast and they said, yes, we will do that.

this is a two-part question. how much does geography matter on the ability to change things civicly? by things more slow to change on the coast or in the midwest? are things smaller and more citiesor do large have more resources to get things done? how much does geography matter to get things done in the mindset behind individuals? was it your private sector background that influenced your ability to change things? have you encountered public officials that know how the public sector operates, and therefore, know how to make incremental change happen? i want to know geography -- how much does that matter? and then experience -- how much does that matter? dustin: from a geography standpoint, if you're small, it's hard to get people to take you seriously. if you're small, it's a competitive advantage for universities and

academia. your great pg this -- you are great petri dish. my small standpoint, it is harder to influence change. a lot of times, you have the ingredients for making innovation happen. when you look in the private sector, it is like what makes the start of innovative. it is a lack of funding. they have to take risks or they do not get paid. those are all ingredients of innovation because there is a finite roadway that they have to go down. in government, it is looking at it from that same lens. these are all competitive ingredients that really help us to become innovative. local level, even at the larger levels, we have policy where we did not actually finance technology. that was a really tough pill to swallow because that was really the only lifeline that we had. when we put in place that policy, and really forced us to think outside the box and look to the ecosystem to try influence that change. from a mindset perspective, i

think it is really embracing the constraints that you have and also seeing that government has the opportunity to be incredibly innovative and to lead and be bleeding edge. i do not think we see that as a role or capacity within the public sector. i think when you look at the moon shots and what happened with nasa and the pluto flyby, those are things that inspire people. whether you are a small city or large city, you'll have the capability of doing that. the message i have for agencies on the fence with that is that you can work at this agency for 30 years and be mediocre and do everything the same way, or you can action. a lot -- or you can. love and do not wait for them to innovate for you. you can be an active participant in that. >> i've heard that in cities that have google fiber that other internet providers have suddenly been able to offer faster internet at lower prices. what can we do to foster competition between internet service providers in city is likely one where we do not have a dense enough population to

check services like -- attract services like google fiber? dustin: it is happening in austin right now. it's good for me because i'm not in a google fiber area. technologyg infrastructure itself is something you can incentivize for developers. when you look at utility and for sector, what most people do not realize is that when development's come in and put a big shopping mall in, the city will typically offer incentives to oversized infrastructure and growth areas for as a way that they can pay back developers overtime for building infrastructure to serve future growth. i think technology should be locked into that. when you start incentivize developments to put fiber in the home, the city takes an active role in saying we are going to provide tax incentives or abatements for you to oversized infrastructure because this is a big focus area for us. we do it with water and wastewater. why not technology and fiber? the answer is looking at incentivizing technology if the church at the city level.

-- and infrastructure at the city level. about 15 years ago, the media outlets here in cleveland and amazing piece on regionalism. club teame city together with the stream. it was amazing and insightful and it show that we are basically paying between 300% or 1000% more for redundant services in our county than necessary. since then, little or nothing has happened. how do we get the government mark and get the to work on something with this? question.at's a great i was strategic plans. one of the things i always do a strategic planning as is i build an agile process of the plan going forward. rather than having that one in such a point where this is the plan and this is everything that

we have here, i set up regular checkpoints. at a quarter, that same group gets together and they talk about how the needle has moved. that's the accountability that some elected official needs when it comes to these plans and how we look at things. having a regular dialogue and conversation. it's as easy as that and putting methane group in the room on a regular basis to talk about what is happening and to bring ideas on how they can actually move the needle on some new discoveries that were in that plan. and then i was challenge them to come back with idea so that way there is accountability. he is the base research. go out and find what you can do in your organization and your network to move the needle onto the aspects and bring them back. it puts the buck on them to actually go do a little legwork and research. if you have acute group of stakeholders, that makes the accountability to get them come back to the meeting as well. >> thanks. this is really exciting stuff. i want to ask you a question about the 13% on the other side of that digital divide. you mentioned a couple of efforts from google to the white

house to help address that. 13% is still tens of millions of folks and they largely in low and moderate income communities. , nexta recent conference century cities talked about school service cities going to a local mcdonald's in order to do their homework there. this "homework with a sigh approach" is not only educational, but it has held employment and public health applications. do you know of any cities that are taking approach is to help ensure that all schools and communities have access? dustin: i've seen a lot of traction. their county in texas has done a lot of converting libraries to be aker spaces and digital hubs for the students to go to. you think about the percentage of people who check out digital books versus buying a kindle version online. many people are replacing library's and infrastructure that is in there with more computer terminals and with access points. bear county has 3-d printers and

other things that kids who do not have access to that technology at home can come and and experience it outside of school. i think a lot of cities are also focusing on that. they're looking at there for structure itself as well. they're looking at how we conserve our low income residents. is there is there based version of this particular and for sector that can be offered? ruling the recent fcc that allows city government to get back into broad and will allow many of them to offer those different individuals out there the served by internet ability to connect. >> i just had a question on the government side. my father works for the state government. when he does more with his , they basically cut your budget. with this innovation, are people able to do more with less? as the government doing anything to allow people to push that and allow them to keep their budget so they can maybe do more? dustin: that's a great question

and it does happen. as people find ways to save money, they go, that's great. we can only make that from the line item budget. it takes an executive sponsor that is able to say that any savings that you have that we will not limit that from your budget. we may limit that from ida. we will allow you to reinvest that money back into the department to do other things. a lot of times that is set up in a sandbox where it is like, take the savings that you have accrued and on ways to use them to test new technology because we do not have a general line item for experiencing with new technology. i think it takes someone at the on board,level, a cfo to say that you're not going to lose it. it has to be transparent because you have been in on the head. knows that doing innovation will reduce the budget, they are not going to be so passionate about it. if they know that they can take any savings that they have an reinvest or do something else with that, they're going to be a lot more motivated to action make stuff happen. actually make stuff happen. >> you're talking about

incentivizing government to adopt this. i've heard that we are going to have the republican national convention next year. you see any way to help use that lever to incentivize the city of cleveland to do more with this kind of innovation? dustin: i think the event itself will be heavily technology focus. on the network standpoint, to support that many people in a centralized area. you look at the improvements out of that make them more sustainable long-term. clevelandink since has a regular dialogue with the republican convention as they plan this. they can look at different things that they can do to help allow people from the community to plug into that keep the infrastructure in place after the event we use. i definitely think there are opportunities to do that as they start to plan how to support that many people. >> thank you a much. -- very much. when you talk about opt in

technologies, how do you deal with issues of representativeness of your population-base? you may have a biased sample or advice biased view of what the population once. how to make sure the information you're getting is representative of your total population? dustin: i have them all things that they cannot have biased on. the sensor data itself on your phone -- when you think about yourself on, they are equipped with a whole variety of sensormental se technology. you can download the apps and they will tell you the temperature and pressure and all caps of crazy stats. use that data first. i can allow my agency to use my accelerometer. i'm not really a biased sample. drivebased on the route i and they use the stats accordingly. i would start with that data first. when i mean opt out, every city apple have another site that will allow individuals to opt in. i may pay my bill and watch a

video to engage in open data. if i do not want to do all that, i might say hey, i'm going to send you my sensor data to -- matt potholes in the region. all of a sudden, it gets interesting because you can start or what them and recommend them based on things they might have done. you met 500 potholes in the last year. there are interesting things that could help start to move the needle on engagement. it is all about the trigger and i see that as the first trigger. when you start to see them invest and they see their investment by doing little work, magic start to happen. >> a question for twitter actually. manner did not necessarily sustain the innovation after you left. how do we sustain beyond one person or actor? innovation codify within your organization. the one lesson that we learned from manner texas is that you have to codify in an ordinance form or some type of structure that makes it sustainable when you look at these innovation offices that are being stood up across the country, the question

is what happens when the administration changes? because ripped out they're not seen as a core value or mission-critical function of government. if some one has a different philosophy, and get rips out and that is what happened. i think the key is tying it into that core business value and that function and really making a function of whether it is editing the charter or going to making an official department within your finances them. -- finance system. it is those steps of that make it a mission-critical thing and make a partner for change. [applause] >> thank you, dustin. today at the city club of cleveland, we have been enjoying a forum featuring dustin heisler, the chief innovation officer of the republic. if you would like to share this, we will have it up by you to that the end of the day. thank you very much, dustin. ladies and gentlemen, thank you very much. our form is now adjourned.

[bell dings] this afternoon here on c-span, the senate judiciary committee meeting to review sentencing on criminal for five terrorists and 10 years for violence that crosses statewide. we will have live coverage of that discussion on c-span at three clock eastern. >> tonight on c-span's new series, landmark cases, by 1830, the mississippi river around new orleans have become a breeding ground for cholera and yellow sleeper -- fever, partly due to slaughterhouses dumping bipartisan to the river. to address this problem, louisiana allowed one government run slaughterhouse to operate in the city district of the other houses took them to court. follow the slaughterhouse cases of 1873. clement, aed by paul

former constitutional law attorney, and michael ross, author of the book "justice of shattered dreams" to tell the history of the south and the stories of the butchers and the state of new orleans as well as the attorneys and supreme court justices involved in this close decision. be sure to join the conversations as we take your calls, tweets, and facebook comments during the live tonight on c-span, c-span3 and c-span radio. and for background on each case while you watch, order your copy of the landmark cases companion book. >> a signature feature of book tv is our all-day coverage of the book fairs and festivals from across the country with top nonfiction authors. here's our schedule beginning this weekend. we are live in the nation's heartland for the wisconsin book festival in madison. at the end of the month, we will