no one pays. you're watching the news live from berlin coming up next a documentary about the mighty river amazon for that next peiser for me and the entirety of your team thanks for watching. europe big idea. but what's become of the to play what will it look like tomorrow. helping for a better future isn't enough in europe requires our purchase of a show playing your elections 2019 may 26th on g.w. . one

day in the not too distant future. nobody ordered this package but amazon knows youth is going to made it. to the. beauty is pregnant and amazon knew even before she did. could this be possible in the future. accompanying that knows better than we know ourselves that fulfills our wishes before we've even thought of them will we soon be living in this shiny new amazon world to tough it can one day amazon trucks will circle people's homes and if someone needs a diaper they don't get it in 3 seconds equipment for it has to always be i think we can only underestimate how well the system knows us that's kept a company with a smile in its logo the press. as with everything we desire but are we delivering

our selves into its hands when it delivers things to watch. i'm driven fear of what it could be if we do not engage if we give up if we become complacent and since there is dangerous one power can centrally control it and that's amazon today. we go to the oldest university in england to meet this man. meets with the national guard and victor meyer schoenberger professor of internet governance and regulation at oxford his special field is data capitalism how google facebook apple microsoft and amazon shaped the world. for me just creates a the in the change from the industrial to the data age is

a very fundamental one. greater than the change from an agricultural to an industrial society in the industry gets interest but is methodical and amazon is at the forefront of the radical change to this data age that we're experiencing right now amazon guns 4 and. then the other 300 standout mazhar just take a look at the marketplace amazon is one of the largest markets in the world that. let's find ourselves a marketplace anyone will do a. let's say if wires and sellers made at the marketplace you'll find an incredible amount of goods here be exact they what you're looking for if you like. the traditional market like this has 20 or 30 stalls and if you only advice how apples here she might find a dozen different varieties but an online marketplace is completely different and back through amazon is a marketplace like amazon is gigantic with millions and millions of do. products

that in the early days of the internet when many people tried to replicate the market digitally they just tried to offer a lot of products but that didn't really work out that well only amazon succeeded. so what's amazon secret it controls almost half of online trade in the u.s. its main building is called day one because on your 2nd day at amazon you might already be slacking off a bit amazon expects its staff to keep working as hard as they did on this thursday that's what amazon boss jeff bezos wants so what are his plans for the future. we would have liked to have talked to amazon about it but amazon won't allow any interviews no permission to film and says only in writing so let's get amazon's virtual assistant alexa to read them to us. instead of

speculating about the future we prefer to focus on the things that certainly won't change for us that means the talk customers will always want a large selection of products good prices with fast delivery. and if nobody at amazon is allowed to talk to us what about former employees we contacted a number of them but only one is willing to be on camera. my novel is my name is underway as vigeland i used to be amazon's chief scientist. he started the job in 2002. i was ballmer to underfund. when i started imus on there were less than a 1000 people like you from my office was on the same floor as jeff based on meeting was even after every meeting i had with him i went out more energized than when i went who is jeff is highly intelligent he's thinking about details and the

10 year plan at the same time it seno its own that's what i think makes him stand out that's with limited or smart. when he worked for jeff bezos they were turning an online bookshop into a vending machine for everything the everything store. that's why i'll be stevie's you in for diffuser for that was jeff bases his vision from the very beginning amazon the one stop shop and it's all about learning from data is that nowadays recording data cost practically not they are so deciding in advance what you want to record and then doing it is much more expensive than simply recording everything utah idaho i did off the chart simply record everything from online marked when put up with things on an online market there were never put up with on a normal market. of india if we imagine amazon doing what it does on a traditional markets and then market for it would be like walking around with a little jeff bezos behind us always watching what we're looking at what they've

always been trying on or prizes we're comparing the qualities we want and preferences we have to. be writing it all down. before leaving and then he would use this information to show us which products best fit our preference those owns. based insurance again for anything possible maybe that doesn't really sound so bad letting jeff bezos know what we're looking at in his marketplace. but not everyone sees it that way. right now catalina know calling a data protection activist and author. for the us national to research my book i did an experiment i wanted to buy as much as possible from amazon for one year and find out as much as i could about the company as part of this i wanted to

know what information about me amazon was actually storing it and not only when i bought product but also when i just looked at things without buy. i know the company took a long time to release the data which it's required to do under european law after some back and forth they finally sent her a cd. i found a lot on this cd the last 15000 clicks from the past year were on rick's list and if you were to print out my amazon data set on paper you'd get about 15000 pages. appear. but she hadn't actually even bought that many things from amazon just looking at them was enough to click but there were 50 columns for every click well you see not only the 2nd i clicked on something and what kinds of products i looked at but also where i was what telecoms provider i was using and

which web page i was coming from. she hadn't watched amazon t.v. and she didn't have a lexer time but amazon still compiled a lot of data about her. and. amazon even knew when i was on vacation because of where the searches were made also some people use amazon prime as their main streaming service too so when you add it all together it can create a gigantic personality profile that goes into frightening detail about someone. informants human information about how customers is an important part of our business and we use data to make shopping amazon products back to a more convenient for our customers. amazon is a highly powerful. feature it's naive to say my data belongs to me that sounds good but most people aren't clear about the meaning of that. supposed to mean.

andras was a chief scientist at amazon for only 16 months and that was a decade and a half ago today he travels the world as a doctor expert and a walking doctor machine anyone can find out when where and what he's doing it any time. and greetings from lispund world financial center here in new york one of the traditions of. the pianist. feet up. fundraising is in great demand as a speaker he advises companies around the world ondaatje matters. his reputation as amazon's former chief scientist always follows him and gets him along why even as far as the german chancellor. i'm

convinced our government can only keep up with developments if we continue to seek external advice and that's exactly what we're doing by asking experts from the various fields to health and advise us in the digital council. to get east andreas is one of them he will leak media one because i consider the things that interest the chancellor for much because if i can convince her i can actually achieve more than i could at a university or in research for. the shed the good news as soon as he was appointed to the chancellor's committee. my own artist you fired i think if you want data to be used sparingly then you are picking the wrong back on who's on the real battle is to be mounted more for the data you produce that demand for this year to become. and so he's off to berlin or.

but what can we really expect in return for. what's just basically giving us in return for letting him watch us. and shift business it's a constant one step bezos has collected all this data about what we've been looking at on the market he starts to evaluate. the house he wants to use it to learn what preferences influence our surfing behavior on set himself and set it in for much you want to. get the chip business. so what's he doing with all this information. he looks at which products are often bought with which other products from their range and then offers them to us he says i think people who bought this product also bought that product but again if many consumers think this is something really great. at the start at the school.

this is what i have sun surprisingly 30 percent of amazon's turnover allegedly comes from these recommendations they notice on realizes that we humans are much more predictable than we think we are seen as. human is pregnant now how could just base also know that. defeat. the ability to find the right product is not only based on the comparison of a lot of factors but also on identifying patterns machines that increasingly learned from data over time can do this much better than humans and this allows them to pinpoint preferences that we ourselves didn't know we had. preferences that can change. this it'll be the moment that's pure science fiction isn't it on the model of a muslim country a hype you know design can already tell whether someone is pregnant sometimes even before she knows it herself. on

a string of small changes in her purchasing behavior klein in for end of men in coal fired them and. can amazon really do that we ask alexa. no i. know you don't think so. i mean big companies like amazon are very interested in finding out when a family has a new baby because this is a point in life where a lot drastically changes. and whoever manages to put their product there might win a new long term customer. so how do you know if a customer is pregnant 10 years ago a large us supermarket chain identified buying behavior patterns from a relatively small data set they even pinpointed the number of weeks. following it's been shown that pregnant women change their consumer behavior they switch to unscented cosmetic products they start buying cotton wool pads and when

these customers then go on to buy products like baby clothes just proving that they did have a baby you can look at what they bought before and say ok people who buy things like that are most likely pregnant. her stuff i wish. the secret lies in the evaluation of so called big data autodidactic machines recognize the patterns and amazon is considered the leader in this field the other ones and that's what i mean when we look at which technologies will be important in 10 or 20 years time a large data set is actually the decisive factor and many retailers think they can't keep up unless they start screening their customers too they want to know how customers tick just as amazon does. in seattle amazon is testing a process that may soon go global. simply go to a store. log environ out shop. be

monitored and wander out again. 3000 of these stores are expected to open next year. at amazon pick up customers can go and fetch their online purchases. and the treasure truck will take the online offer of the day to individual districts. amazon book stores even sell books offline amazon also owns the world's largest organic market chain as well as its own fleece but it craft. amazon already sells insurance and medication operates publishing houses and fashion my payment systems and cloud services and produces its own films and television programs it penetrates whole areas of our lives and collects data in the

process everywhere. it's my jeff bezos the richest man in the world reportedly earning him $100000000.00 a day as a hobby he has his own newspaper the washington post. his company blue origin is i need to launch 2 wrists into space. he's filled a huge mechanical clock inside a mountain that's time to run for 10000 years but what does the future really look like with amazon the city of seattle on the west coast of the u.s. has already had a little taste. but image of ourselves on the field of study also i'm also a member of socialist and then the. just pays off made seattle his h.q. for a reason he hardly has to pay any taxes here. on the one hand seattle is booming and you can see this right in front of you let's go baseball fields the amazon smears

are a testament to that booming city but that is only for a few people for the rest of us seattle has become an auto fordable and unlivable place to live in and the working people who. build these towers they can't afford to live in the same city that they build these buildings that. years of low wages have also cites the company money one study says that in some regions of the u.s. a 3rd of amazon employees depend on government food stamps. what we see in the last 10 years is an explosion in homelessness the regular people who go to work but their wages are so stagnant and their rents are skyrocketing to the combination of both of those things is a deadly combination and it ends up making you homeless seattle city council wanted to introduce a tax for large companies the money to be used to build affordable housing the

topic was soon dropped amazon employs 45000 people in seattle. there is no question that jeff bezos personally and amazon as a corporation entered me they behaved like classic bullies in the schoolyard they said if you have the damage the guts to pass this small tax on us we are going to cut in you with the closure of jobs that was what jeff bezos at amazon did to ensure that this tax did not pass instead of paying taxes amazon hands out bananas free of charge every day to anyone who wants them apparently over 5000000 have already been given away. german cities are also feeling amazon's influence at least according to people who know about retailing is the internet giant accelerations decline of small shops what does amazon itself think these did and we do not agree to take

a look at the opinion of the well known and respected industry insider professor dr gareth her from the need to write in university of applied sciences need to hide. yes let's do that we already have a date with him. right now mr i'm a carrot heiner man i manage the university research center and i'm a retail expert. but the professor doesn't actually say what the company would like to hear on the contrary in fact just a toy to show in fuel or climb any small and medium sized towns can still supply our daily needs on an addict but we can no longer really shop there was the sheinkopf good feeling to have us amazon will eventually be the only retailer you can still buy from if you can't because there won't be any others left. we haven't seen it i know it's like the enemy on the horizon creeping up towards us and we have to mobilize we can't just shut the window that will just lead to more empty

shops some small and medium sized cities already have vacancy rates of 40 percent or more and it continues to rise and that's the consequence one doesn't invite us with us just before. he doesn't even blame amazon for the disaster he just says others simply missed the boat when retail changed. wonderful to new york from local retailing still often functions as it did in the middle ages or even in the stone age amazon has reinvented retailing is in it's a technical company and most traders don't understand this technology because it's a completely different world i'm not so on amazon sets the course and everyone else tries to keep up or catch up with off to where i am on city centers are dying so does anyone who wants to compete with amazon have to fight fire with fire and that's what one company is trying to do with food or draw on the internet with next

day delivery. in the customer can do their complete weekly shopping at 2 or 3 men. and we achieve this by cleverly offering certain products if you buy a certain kind of milk then perhaps you'll also buy a certain kind of pump and that's what we're trying to do here use data to make the customer shopping experience as efficient as possible sense of. quick to livery routes a few staff hardly any storage costs is this like amazon light. isn't yet. we're already developing our 1st fully automated warehouse and we're much more efficient in delivery and we can ultimately offer it to the customer free of charge on the amazon approach is completely different. and that's it's not going to look there's currently a supply problem in rural areas because of the exodus from those areas and amazon

won't go there because it's too expensive for their concept concept that's exactly what picnic is doing now moving into this niche. taking on the giant but only in nice markets picnic has some 7000 customers so far but what will happen when it becomes much bigger in the past amazon has simply bought up aspiring competitors. calm songs and seeking to mention at no time in history have markets become so concentrated so quickly the spittal you know a few years we may face a situation that there is no viable alternative for people to shop online other than with animals are going to if you mention online and so cough must but amazon. just makes the rules his rules if you don't stick to them you're out jeff for the new you seek him out jim has enormous power but i use it which allows him to push

down prizes and set conditions for traders and producers on 50 posts in. media emma slammers on is also manufacturing more and more products and selling them under the amazon name for and amazon will then take over the market stalls themselves will no longer be any diversity as an aside to some kind of nightmare market with jeff bezos behind every stand. it's a planned economy with someone in the middle who knows everything and can do everything on my list come. it's not gone unnoticed. here for example. more and more money is being spent in online trading and amazon shares is growing and so is brussels the skepticism my name is them

a great estate and i'm the commissioner for competition in the european commission . it's not the fact that they grow because in europe you're more than welcome to be successful the question is of course what means are they using is this competition by the book the book or are they cutting corners we made a full study of e-commerce in europe bits and pieces you know had to r.'s electronics all kinds of things that we buy online and in that we found a number of things but one of the things we also found was a concern about amazon and that has been coming back over the last year and now we found that there were grounds also to do a more specific look into how does this work. google recently found out what will happen when moderator vestavia gets involved the u.s. corporation was fined 4300000000 euros the commission also made amazon pay

a quarter of a 1000000000 euros in back taxes. now she's investigating with the amazon is using its dollars of power against small online merchants if we get very serious suspicion that something is wrong then we have access to knock on doors 6 30 in the morning teams come in we can take a copy of your server your laptop your phone to find your digital evidence and then we will try to find the smoking gun because of course we have to find the evidence because this is an investigation it's not gone that far yet 1st of all she sent out questionnaires to merchants who sell their goods through amazon at the same time she's also looking at. the ever increasing services and goods that amazon itself authors. yes that is concerning because when you are in so many different

markets but you have the same customer then one very basic thing is of course how to make sure that data doesn't travel from one part of the business to the next part of the business how are you going to make sure that you don't just get the amazon offered by amazon offered by amazon in all the markets that armisen charge and this is why of course we take an interest in. the digital council is meeting for the 1st time today and on train is getting ready to meet the chancellor. yeah let's see what the day brings. angela merkel has called on just 10 experts to ensure that germany does not miss the digital connection there's another familiar face there too. and it's. going to be our before the meeting with mrs merkel viktor what should be said that did. that but yes how are you today didn't like it behind great. the meeting in the digital council is strictly confidential

of course. but also on his agenda today posting a selfie with the chancellor and his book and even shooting a video with the late chancellor konrad adenauer. hello i'm addressed by you and then this is the end of the meeting off the 1st day of the to get tired out digitizer board of germany because i'm going to work at a cabinet morning with some interesting ideas about the value of good and i was and now we have you briefing him to figure out what shall we do the next time. andreas thinks we need better education it's way to live alongside data machines like amazon. ve could in your view if you. to have geography botany zoology and so on how can we make data real subject now have you any digital studies to equip us with the basic skills to make decisions in this digital world as if it.

he has a different idea. of goodness than that we've got to tackle the problem at its root which is in the information in the incredible amount of data that amazon collects and only uses for itself 5 and amazon has a huge competitive advantage because it keeps the data to itself. i'm thinking maybe the only way is to force amazon to share this precious data with others this is going amazon making some of its data available to competitors and small startup companies every day. and in pads and for a few years if we don't do that we could soon end up in a world without markets amazon would be completely unchallenged and why bother choosing things when amazon's algorithms already know what we want.

to hear click the 3 of us have by a stroke of luck jeff bezos has only been trying to sell us products that's of a cult its current the tools amazon has developed for the market it could also be used for completely different purposes and that its real estate could use them to aid police work for example and that's a problem with them public. the police force in washington county in the us has recently become an amazon customer. my name is on the definitely of the washington county sheriff's office of oregon. amazon has developed a new financial recognition software it's supposed to help catch criminals here in tranquil hills mara. now more than ever a lot of people have. reza installed at their home security stores have more cameras installed that are better quality cameras and because of that or see it

a lot more crimes occur that are captured on camera with the suspects on really high quality video or we collect video or photos of someone committing a criminal act and we don't know who they are. to make. this woman has filmed a want to shoplift out. to go take photos of it yes. you will right here i'm going to go shoot him like we're able to take a still image from that video were able to get to our computers that we all have we have inside of our police cars put it into the system and compare it against our 300000 or so booking photos. these used to be done manually which took an incredible amount of time then i contacted amazon. essentially you just take a whole bunch of pictures that you have run them through a process that creates a mathematical algorithm for each picture and that allows you to search quickly

it's all done on the back and amazon takes care of all of that but the essential in all i had to do was. index all of those images the mathematical representation of the picture goes to 2 amazon servers but the actual image does not. this system is already working so well that it can even identify identikit sketches with some accuracy it would be very practical if the police could search not just it's unclear in all times of ice but also social media on the dot i says we have to abide by the laws so the law says we can't do it so our policy says we can't laws can be changed and so can policies but that's why we say in our policy that we abide by the law and if the law changes then that's the voice of. people saying they want to change. we recognize we have a great deal of power and there is a potential when you have

a great deal power for abuse and we want to use this technology responsibly we want to use in a way that the public appreciates expects and not break that trust me as a private citizen i have those same concerns that they have. but now thanks to amazon the police saves a lot of time and. it cost us only a couple $100.00 u.s. dollars to deploy and initially develop an upload our booking photo database and our monthly bill to use a software is right around $12.00 so for $12.00 a month if we can solve gosh even one crime a month for that it is a financial win for us what if you could also troll social networks in the same way . we had a female we only knew her 1st name that she had a warrant and we knew her profile on facebook which was not her real name. her facebook video that she had posted on her profile take

a still image from that video running through recognition and find out her true identity her 1st day match she had a warrant we later went to her house and arrested her. we have been very impressed with the technology and some photos it might seem like they're grainy or don't have a lot of quality to them how i can still find those facial features and match them to people they have in our custody before. many people on the upper hand believe the temptation to abuse the new technology would be too big to resist . i'm. not a technology and civil liberties attorney. northern california. is the largest civil rights organization in the us. most realistic knowledge is often deployed 1st in places where there's a plausible public safety justification and where it's convenient for people and then it's expanded to encompass more and more and more of modern people's daily

lives it's important to stop the technology as it is beginning to be deployed and think carefully about whether those public safety just petitions are really valid. amazones facial recognition of allows police to monitor the entire public's. this is already being done in other parts of the us too but the police there is open as they are in washington county and want to talk to us. why was i run a large cloud service and they're providing that cloud service to governments and they're also providing surveillance technology to governments and so you know what is concerning about that partnership is that the information that companies gather could be combined with information that governments gather and the power and quite honestly the ability to control society could become truly profound and really

disturbing let's see amazon's opinion. as a technology solution imus and recognition already has many useful applications in the real wells we'll continue to look forward to seeing how image and video analysis can contribute to the common good including in the public sector under law enforcement. are any of these protesters wanted by the police and amazon could filter this out in real time and also keep a record of who was at the demonstration today the most the misaligned i was better off i want to society where i can do freely and participate in demonstrations without being registered anywhere i just don't want to get in oakland was here today. as this. it's completely impossible to go through inner cities without being filmed by at least 10 cameras that monk exists that can also steer muppets from anything link facial

recognition systems from amazon or another company with all of the surveillance cameras there you get comprehensive surveillance of the public space and you can't say what other systems will be linked into it in the future. if our behavior is being watched. and the things we buy online of being watched what sort of dangers or problems does that really pose for us. who don't but i stop and will go i thought i was in new zealand in the field of data protection the amazon is asian of the world means that i can no longer find a refuge where a company isn't finding out about me. this data could also be used to manipulate me at some point because anyone who knows my concerns or my fears can also very easily find out how to make me buy something or perhaps even vote for someone. who's.

a professor at harvard business school has even given this phenomenon a name. my name is a sure shot as you go off and i'm the author of the age of surveillance capitalism . the book on surveillance capitalism also includes alexa last year at amazon applied for a patent on software to help alexa to recognize not only what we say but also how we feel. i happen to have a little model of alexa right here so you asked me if i would have an alexa in my home. the answer is my home is my sanctuary using this conversation interface for their supply chain and her behavioral data now for amazon for example the ambition is one less because it wants to saturate our homes it wants to saturate every environment where we live to make it as pervasive as

possible because the supply of that voice is priceless she believes the omnipresent alexa is just a harbinger of a completely new form of capitalism one where we think we are just customers but in reality are most of the suppliers of raw materials. which means we are paying twice over. surveillance capitalism is a ruger capitalism a mutation of capitalism based on extraction of private experience for others profit others knowledge and power the economic imperatives that drive surveillance capitalism force it into the production of vast asymmetries unprecedented asymmetries of knowledge and therefore there is symmetries of power that follows from vast private knowledge surveillance capitalism is a profound threat to democracy in fact i call it a coup from above

a market based cool from above. will there be a day when jeff bezos knows us better than we know ourselves and also better than all our elected politicians put together what comes then. is a sore does year maybe we'd be better off without democracy disappear and. we could just go to amazon and facebook and google and say. d.m. is the basis of these us mr zuckerberg you know exactly what i want he cites i show you that every day who can't you just appoint the government for its next leader but the. tension with huge problems ahead of so it could even lead us to question our own free will but we can't help but turn to our design because we

believe that we can only be happy they're. completely surreal. when a single company knows what groceries will need next week when it produces all the products we like when it alone knows what music we enjoy and when the heroes on their pedestals provide postle instead of free will we be in the new age of amazon . we will pay a price for this future the price we pay will be in our freedom and in our social bonds and in the very possibility of our democracy i would not like to live in the world birds was just one company providing the wake up call and toothpaste and milk in the fridge because i think that the risks are too high and i have i have a sense of privacy that says for me and biggest thing that convenience. could

mocking you good morning you today is an important date for you you were in your sixty's week of pregnancy and have a gynecologist pleasure 930 at the amazon health care clinic so you can try refill the milk in the fridge for you to steepish include chunky dogs and. whole. course yuliya wants to know if it will be a voice or a girl come on you. it's blue you can see for

yourself. no they can't do all that yet but perhaps one day in the not too distant future. stranded and alone. cast up is the me as far as their children of war who tell stories about their dead parents and siblings on me supposing i knew the miners who were refugees in greece on the island of some of those psychologist nina pepper cooking funds for the youngsters rights every day what hope does she see for the 1st cotton children. whom in 30 minutes w. .

my 1st boss was a sewing machine. where i come from women are bound by this notion for something as simple as learning how to write a bicycle is isn't and. since i was a little girl i wanted to have a bicycle off my home and it took me as to understand. finally they gave up invention buying young bicycles and returned with the sewing machine sewing i suppose was more. procreates fargo's than writing advice and knowledge i want to meet shall feel those moments back home blood bones my hands and social norms and inform them of old dead peace and rights my name is the amount of people homes and i work at speed in the.

big picture the good. news. this is g.w. news lot of from berlin india's marathon election process approaches to the finish line. voters cast their ballots in delhi and other arrows areas in the poll that could see the governing to be changed she significantly also coming up to. 17 years after allied planes broke a soviet blockade of west berlin young artists and performers from around the world marked the events with the with the arch. and gay rights activist if i can.