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. what secrets lie behind these moments. find out in an immersive experience and explore fascinating world cultural heritage sites. d w world heritage 360 get the. play. book a local largely being insulted spot on or sworn at has a daily occurrence it's just part of the jump from windsurfing the 1st marcus mina and to be a solo work us paramedics. for you and pay off the phone. at the lucas samaritan federation's paramedic station and often more and more of the work his are confronted with some of the experiences they being attacked on the job . but very badly and physically. ok just keep calm we were only trying to help you

. it's 6 30 pm and to be as full as shift is about to begin he's a paramedic in training a 12 hour shift lies ahead of him and his trainer marcus miller. they've got some pepper spray with them officially to fend off aggressive animals. for. today is saturday not a very popular shift of the morning and i've had long on weekends or off my cold out more nights. i do know some people like to party. and the more they drink the more they're likely to attack the 1st responders the 2

maybe get the ambulance where. the paramedics always wear contests. on whatever. the radio message says a woman is lying unconscious in front of a supermarket the paramedics rarely receive more info and thus it's not like they have a choice anyway. since it will just take the searching but it's a fast let's go see. samus go where ever the needed. the patient is crouched down on the ground the man with a has clearly taken some drugs for him things aren't going fast enough let me talk to a 1st we're going to go into the vehicle together they will have

a bit more peace and quiet so we can talk to one another ok because i don't write a lot of questions ok i go in seminars the paramedics have learned to deescalate situations withdrawing to the ambulance is a deliberate strategy. so i asked my 1st let's just talk. ok. first we have to be able to talk with one another i'm here. you are for your friend is still close by but we don't have enough room to have everybody come inside. you go in 1st almost half of all the tax and instigated by the patients themselves. down here i'd like to take a look at the most. oh. the woman has had a slight mental breakdown and should be taken to hospital for observation but she wants to go home.

after every outing all of the vehicle surfaces have to be thoroughly disinfected medications restocked and devices checked. but to be as fuller knows only too well that a routine case can quickly get out of her and a year and a half ago he was called to the train station to check on an unconscious man when the patient came to hear tech to b.s. . when a female colleagues asked i want to our backpacks between the patients legs which sent reeling and he fell down and. so then we could tie him down until the police arrived. when it was during the attack to be as father came close to falling on the train tracks he only realised later how close it come to dying. 3 quarters of

a year later all of these images resurfaced and i was off work for 5 weeks for a while. and what had gone out is that i couldn't sleep anymore and when i did these images kept coming back. at the time psychotherapeutic treatments and counseling helped him deal with his crisis his colleagues also supported him. marcus miller believes the turks are more common now because people's expectations have changed when the water work they call emergency services and have to do what we need them to do but when things aren't done according to their wishes when we don't do what they want then that can turn into violence or aggression pretty quickly. along with you on. the next.

morning we're going to show parts approach from the light cause or where the police are in operation. usually emergency services and the police are informed at the same time today the police are already on the scene. we know that a police operation is underway and that they have tasered the delinquents. taser is an electro shock weapon used to incapacitate people its use hasn't been approved in germany but in often but it's currently being tested in a pilot project. relax the operation is larger than expected 6 policeman to deal with one man on drugs i fell from the balcony of the 1st or 2nd floor 1st he has injuries probably from glass he jumped is a bleeding heavily. is anything squirting out or running down but requires acute

treatment. the man was throwing furniture out of the window when the police arrived he jumped out himself the paramedics suspect he's taken ecstasy ok. the fire department. have come to provide additional support. for the at the moment he still extremely aggressive the police have handcuffed him for he was so aggressive that the police officers had to use a taser to be able to overpower him. because we can't and aren't allowed to act like that because he's been caught so the police have to be present to which most people that i was. riding. and i would later firefighters have the men strapped onto a stretcher i would say. and there were. 5. of the paramedics can't give them a sedative to calm him down because they don't know what drugs he's taken yes. are

you ok are you in paid. for has hand come back watch out. you have a look at. the patient won't stop spitting at the 1st responders so he's given a face mask if you're a boy just keep calm and everything's ok we're only trying to help you everything's fine no one wants to do anything to you. no i don't think i need a lot of water to get up. i go back. they drive to the emergency room with a police escort. ok. you know without their lease escort marcus miller would be alone with this patient and it would have been . yeah it was good. but here we are

at the hospital they're also getting ready to receive him gonna let you have a lot of it was sure it's a dark if your mind that it could happen again you know but since i do you know it's a patient could have really flipped out at any time. and we simply couldn't have restrained him money then i think michael bendis because. your mom did you know. the difficult part of this is get them can call. for a lot of the oil but i think that it this out. there for you but as time they reach the hospital a total of 21st responders have already dealt with this patient. colleagues from the paramedic station have also just completed their mission they were dealing with a man who'd attacked his wife finishes going to something i'm not so angry about i had bought from. the police were also involved. and then ended they took the man with them right away because they were still 4 children at a time. everybody i made name tax because

i don't mix it with my dad that we're not 10 hours on duty it's time for a coffee break for our of 3 long with nothing in his private life marcus miller practices martial arts. his colleagues jokingly asked why he didn't give the man a karate chops not a bit no he would have just got more aggressive it would have done any good so he's taken too many drugs in my more than 20 years as a paramedic i've never seen someone take so much stuff without batting an eye don't recall these guns and if they do so now imagine you have someone like that standing in front of you. i don't do anything just run. resorting to violence is not an alternative with the bad it's not our job that's what the police are there is autistic and that's why my colleagues put up with

quite a lot before they call the police or before they defend themselves or because our workers inhibitions threshold is quite high when we go to doctors there who is. first and then. once again time is of the essence. an older woman is in danger of suffocating. they give her an infusion oxygen and take her blood pressure it's all routine for to be. here the relatives even want to help. because you. know you. don't be alarmed it goes back quite a bit. then i can place the entire weight on my shoulder you know no you don't carry anything i mean it nicely but you can help us.

put to be as being able to help these people helps him get through a night like this. as i've been mentioned so it's just about helping people in whatever emergency situation they happen to find themselves simply helping them to get out of it sometimes people just need someone to listen to them and i'm incredibly thankful to be able to do that to be able to do this job. 7 o'clock in the morning and the end of the shift. they've been spat has sworn us and insulted get the. and 12 sites.

are out. in the north sea. not. germany's only island on the open sea it is nice but it's better to stay 2 or 3 days on the island it makes a real difference it's the ideal place to down and relax. next. and i learned of immense beauty. created by a natural disaster. iceland. the volcanoes that made it famous threatened its very existence. how can i slanders protect themselves against the inevitable. threatening volcano. in 60 minutes on d w. e takes her silly.

with a little bit wonderful people and stories that make the game so special. for all truth is god's law is i. think up more than football on line. one square kilometer of red rock in the middle of the north sea this is hell it will end germany's only high seas island. and enjoying nature letting the wind blow around you and relaxing that's what you.