discomforts who. subscribe to your documentary on you tube. do you remember your 1st job mine was in a small town plumbing office where i kept the books every day after school they put me in the service truck the summer before college which was filthy work stopped up toilets leaky pipes clogged drains but was incredibly instructive my 1st job that's our theme today it made we'll look at why our experience in the working world and

often our 1st day on the job continues to make such an impression and we even have a few tips. from the 1st day the pressure is on not just the media expect haitians but to go beyond and that's true for every job including for cleaners the kill opera germany recently hosted a cleaning competition among 12 newly minted pros all to find the best cleaner i won't tell you who won but let's just say that the opera house never looked so good . a team photo ahead of a better competition these hopefuls come from 12 different german states they're all qualified commercial building cleaners that task to get this opera house gleaming. there fighting for the accolade germany's best commercial building cleaner. when i was the machine is easy there are just 2 buttons. the 1st round begins with the glider it gets the fly a car pits looking immaculate using nothing but water.

and the heat is on and it'll stay on for 7 demanding hours. the competitors have spent 3 years training as commercial building cleaners doing practice and classroom theory the day of reckoning has come. off yet this is what i'm watching out for is methodical preparation of a tidy workstation is quite important then how they handle the equipment and they using the right amount of cleaning agent and of. all the contestants have already won their respective states title now they want to know who's national king of the commercial castle's. hopes that one day he'll be a team leader as he can us or are discovered in my 2nd or 3rd apprenticeship year when i had trainees under me who i was responsible for motivating that it was fun

leading them fast my motivation is just my thing so why do you. get so demanding profession. almost everyone competing here today is learning to supervise large teams of commercial building cleaners. that i began my apprenticeship in september 26th seen unqualified in february this year then i moved into facility management administration. and now i'm doing a jewel track degree in business studies so i want to combine my practical skills with my degree. with one stick with it's a bit of recognition when you apply somewhere you can say i'm germany started building cleaner it's a useful title like a certificate and award them back and where is he planning to start out. you know now we've got a company back home and a shop on board called i wish ric i'll be taking it over as it might and i'm going to be in the long run all be taking over the business from my father drove from

under i can't do any harm to have a certificate hanging on your office wall and i'm boring it's good for your image so i think that's the nicest bit and that my father will be pretty proud with. it pays to have a slight obsession with cleaning. and then have the fun not that i knew my training or even after the 1st year that i ought to fixate on floors a window panes or and. catch myself picking up rubbish or getting upset if i saw people putting their fingers on the. windows have to be spotless so it's also an outdoor job. some 700000 professional building cleaners work in germany the sector is looking for qualified workers and my money in we've got 75 workers in my company as of today got operations and keogh hamburg and berlin it

doesn't look like we're going to shrink that we're going to have less work. really got through. to the keel opera house is the perfect building to host the competition. 'd round 3 the lighting. all going to go including the lights 2 large ones like unto small ones on smart one . which of the contestants will manage to unscrew the fire lamps the most skilfully and not leave any smears on the reflectors when the job's done. reminding us numbers of the problem with the lies is that they haven't been clean for rather a long time so long and when dirt sticks to the surface for too long he gets worked into the material that this one into them and then it is good as irreparable as a part of. the only the top 3 will win awards

a point is lost for every spot of dirt. at 3 o'clock it's all over a short evaluation by the judges then the prizes. as soon as newly on my is germany's top commercial building cleaner 2nd place comes from touring and this young man gets 3rd place. they all have lead positions in their respective firms and they could well be future managing directors. all right so a group they're doing everything right but of course mistakes happen at work especially when you're new my colleague carmen was the new guy at work not all that long ago and he still has a few tips worth passing along let's take a look. polite to the. perfect. shape but there's still many pitfalls to be avoided.

you do not look stupid when you ask questions you look stupid when you make mistakes because you didn't ask them in the 1st place obviously you don't want to overdo it either so i'd go by this rule of thumb try to work out your problem for 10 minutes and if you're still stuck venue off someone. your workplace is not your living room there are people around you and tween them exists an intricate set of rules and agreements you're the newbie here it's your

job to observe and find out what's ok. and what's not. stop do you really want your colleagues to see those pictures from the party last night or how about those videos of your cat. well if you. simply don't friend work people on social media right away get to know them on a personal level before you also let them into your virtual life. i

get it you want to show everyone what a hard working little. but if you take on too many times you're not helping anyone you going to stay way too late you're going to start getting tired and you going to make mistakes in the end your boss will have to get someone else to go over all your work again learning to say no that's one of the hardest lessons but also one of the most important ones. but if you do make a mistake don't worry. tomorrow. in there with some hopefully helpful tips now no one begins their career at the top it is called a career ladder after all and researchers now say that 1st wrong could be the most important especially for women even more reason to think closely about the entry level job. a college degree in your pocket what now oh any old job to

earn some money like what you've been doing alongside your studies driving a taxi or waiting on tables. not a good idea a study in the us shows that a low wage 1st job after graduating can be a real career killer that applies especially to women 47 percent of female college graduates 1st work at jobs for which they're overqualified and underpaid that compares with 37 percent of male graduates and the bad thing is it tends to stay that way 31 percent of all women with a university degree were still underemployed after 5 years compared to 23 percent of men. those who are well positioned in their 1st jobs have the best chances in their later working lives so get it right the 1st time around. all right a stellar career with lots of money and recognition it sounds wonderful but of

course there are never any guarantees many young people who are just starting out on their careers have unrealistic expectations and overestimate themselves timidity of course on the other hand rarely gets you far so what is the right balance to strike when you're just starting out a reporter claudio talk to a career coach and headhunter with years of experience connecting job candidates with companies. to success that's going to. thank you man resources consultant except companies with candidates for a job. and the employers are smarter now and applicants too. says that much has changed over the years in the world of what. they expect haitians to do you have at the beginning he started out with a clear picture of my career it had to do with levels of. job titles salaries i

think nowadays people have different expectations about what's important to them are things like work life balance personal development efficacy those are the current aspects of choosing a profession and i'd say they're better off the best at least i think have really changed. what is equal today really want to be appreciated i think that used to not be the case so much people used to be more willing to put themselves in the trainee role it's no they want to have an impact immediately rushed it does they want their work to produce great results for the company right away. by the value applicants have a sense of entitlement to expect too much from companies. it's doubly hard to do that introduced fast paced world people tend to want their career to be exciting it's the people no longer have the patience and the commitment to work on building up a career really don't see it as

a process and accept that as beginners they don't have influence and can't do much and have to learn things but wanting everything to happen all at once is not helpful. just as a little fop to shame most. young people don't think in the long time and fail to realise that things don't always run smoothly as adults who does and they absolutely underestimated they get the impression from you tube facebook and instagram that all you have to do is put yourself in the right light and things will happen and success will come just like that but you have to remember that every like and every follower is the result of hard work. but. what counts. is an applicant's personality as well as the skills an educational qualifications. goals the needs they want to fulfill in that profession. but this is a huge companies have to change and often applicants mome. i think they should

because it's an inexpensive way of making themselves more appealing it's one thing to offer a few perks but that won't make a real difference and people are still being nasty to each other creating an appealing and collaborative environment takes more than a few perks how important is money as the gates to the money should never be an end in itself money isn't for having but for spending money if you enjoy working life armed with perseverance industriousness and dedication you will always end up with an attractive salary so you shouldn't base your decisions too much on money. through this title pendulum. it doesn't matter how qualified you are if you don't make a good 1st impressions or in a job interview you probably aren't going to get hired and you only get one chance and here's something you may not have heard but probably implicitly know it takes just seconds for someone to decide if they like you what's scarier the 1st

impression usually sticks. ts shelley needs to look perfect all the time he works as a doorman at one of britain's top hotels that's welcome to the odd lawn can i give you a hand every guest gets a warm welcome and an equally warm farewell for every gesture needs to come across just right it's going to be all men on the 1st point of contact for august's i create the 1st impression. and as we all know 1st impressions count whether it's where the hotel guests or corporate customers every day we created receive countless 1st impressions is this person a nice or unpleasant friend or foe we usually draw such conclusions subconsciously and at incredible speed more often than not people don't get a 2nd chance in this thing we call this the primacy of basically provides an anchor

at that moment for the person making the judgment and it affects the way they process everything else south or words. to that. one classic example a man arrives for a job interview because of his attractive appearance the boss decides within no more than 7 seconds that this applicant seems competent. from then on he begins subconsciously looking for more information that supports his hypothesis all indications that might speak against it he simply disregards. so if the applicant provides samples of his work the boss is more likely to view them in a positive light than samples from another applicant that he doesn't consider competent and that impression is then reinforced by the so-called halo effect based on the qualities he's observed the boss begins to assume the applicant also has other qualities without verifying his supposition so based on the applicant's attractive

appearance glasses and suit he might. conclude this applicant is disciplined in this way his 1st impression is reinforced and leads to a positive assessment overall. which in turn has another interesting effect does the steps if in the push it turns into a self-fulfilling prophecy in other words if someone feels that loss has confidence in them they actually respond accordingly they are much more likely to live up to expectations. so if the boss believes a particular employee is competent that's likely to improve that employee's performance of the button then i'll study them. a new study from the us has confirmed just how powerful 1st impressions can be any test participants were shown photographs and asked to assess the people pictured even when they subsequently met the subjects and person their 1st impressions based on the photo remained largely unchanged it's possible to learn how to make

a good impression here in berlin we've come to a workshop where participants are being taught how to prepare for job interviews but even though 1st impressions do count in an interview situation then not everything. but once it's not just your personal appearance you don't need to back that up by being well prepared for the interview and knowing your stuff you can make a good 1st impression but if the interviewer then realizes there's no substance there it doesn't really benefit you that much. the same applies for services doorman much a shilling start shaping guests experience of the hotel immediately with a simple but effective strategy. and put on a friendly face and a smile that makes them feel welcome. and these days jobs for life aren't as common as they used to be of course it depends what sort of work we're talking about joining a religious order definitely brings job security but it is

a decision that needs to be carefully thought through quitting because you don't like your boss for example is it really an option the catholic church is in fact having problems filling its ranks these days at least in many european nations we went to a convent in western germany that struggling just to stay afloat. this isn't just a place for christian reflection and prayer it's also a business. the team is made up entirely of women. that benedictine nuns and they run. it receives no funding from the catholic it has to pay its own way and there are all the risks. right now its main problem is a staff shortage. we

don't have as many young sisters as we would like. 10 of the 27 nuns here are more of an 80 years old and there's only one novice in training nonis don't pay into the state pension fund so they don't qualify for an old age pension. the idea has always been that the younger sisters support the older ones to some extent. now that the ratio of all dirty younger sisters is so high it's becoming difficult. almost all or older sisters don't get a pension. so we reflect the situation the german pension system as a whole finds itself in one isn't it as. solidarity is the foundation of this monastic community the members support each other. 2 sisters teach theology at universities their pay flows into the communal

coffers. the salaries make up the bulk of the abbe's income right now teaching jobs are for limited terms the abbey invests the money it does have to try to make its fortune grow the sister. in charge of finances it's called the seller does she pray for rising interest rates. no no i leave it to god to decide how he wants to help us. i just pray that he does help us. manages over one and a half 1000000 euros 65000. when interest rates were higher life was easier. now but they're extremely low as they have been for several years he's moved into stocks and investment funds but not just any she of ethical guidelines. no child labor prostitution or weapons we also consider human rights working

conditions and whether unions are allowed. but there is an inherent tension here. if we want to diversify we can't just invest in micro finance funds and sustainability. we have an exchange traded fund tracking the dax index and another one for the m.d.x. and an inflation like one and none of that is ethical or sustainable. it's hard to be an ethical investor and the financial brains of a catholic gabby. capital are not natural allies. the abbey has a workshop that makes parliament some liturgical clothing from gone through weaving embroidering to finish chance it used to be an important source of income. for the liturgy you should acquire something decent not just cheap stuff.

sister miriam cuts no corners she only uses soap and does everything by hand prices started 2000 euro. but there are fewer and fewer catholic priests nowadays. and many of those there are shop on the internet. because. we're now competing with what's available off the shelf online from the comfort of his desk a priest can order for 300 or even 150 euro. this is it might not look that bad at 1st glance but it's not the same as coming here and getting something special to the shelf and. the abbey also welcomes guests 2 sisters are assigned to look after them. costs 53 year as a night so it's not exactly a money spinner. when

sister teresa was young she was keen to pursue a profession. she's now 84. a friend of mine entered the abbey i wrote to her and told her she must be crazy i would never ever do something like that. sister teresa has been here for 61 years she says she wants to see women in positions of authority outside and within the church. quite often priests come here and they're very grateful and. they come to me we smile and peaceful days of contemplation together and we talk every day. they're grateful to hear a woman's perspective. on the whole. benedictine values include silence prayer ability and stewardship listening to

military piece work community and hospitality monasticism has weathered many crises over a very long period. is that. things certainly will change but it's been 1500 years and monasteries are still here. once had 600 monks by 1909 there were just 3. now there are $200.00. he said the only constant in life is change. and if change is a constant then of course it's something we're all likely to face whether new on the job or an old hand especially at this time of high tech transformation that's bringing us artificial intelligence and automation that's all for made for me and the team thanks for watching join us again next week.

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this is news live from berlin pope francis leads christmas eve mass as christians around the world celebrate the birth of jesus after year that has seen the catholic church rocked by scandals francis uses his address of the vatican to urge christians not to lose face. tens of thousands are forced to flee their homes in the syrian province of idlib un warns that children are bearing the brunt of the assad regime's latest offensive against the country's last rebel stronghold that's after an airstrike killed 5 children sheltering.