as president and his democratic challenger show by. you're watching d.w. news coming up next week of a documentary film for you all and boeing called boeing a deadly assumptions focusing on the ill fated 737 max i'm terry marshall thanks for. this presidential election is a crucial why not just for the united states who's leading the race in america runs home with us we'll be right here for you and both tell you everything you need to know as america decides we'll bring you the numbers issues the background join us for special live coverage from the u.s. election today and the news.

a true american champion a long the leading aircraft manufacturer worldwide an icon of engineering problems . boeing people are very proud of the work it's known all over the world people here are proud of it we're proud of it. but march 10th 2019 proved a major turning point for boeing. in ethiopia a passenger plane with 157 people on board has crashed there are not a survivor. the victims were from $35.00 countries including 5 germans. children mourned for their parents men and women for their partners and parents for their children.

less than 5 months earlier a plane of the same type that already crashed in indonesia resulting in 199 deaths . a suspicion quickly arose that there might be a connection. where the crash is more than tragic accidents was there an issue that went beyond the $737.00. was fortunately there seems to have developed into a system in recent years and has penetrated deep inside boeing's whole internal structure. in our investigation we met with boeing insiders who felt abandoned by regulators some even reports of violence and threats. and he told me flat i'll use on the push it until you break and then i'm going to come in and fix it he told me several times well they brought me.

2 crashes within 5 months with 2 brand new boeing 737 max 346 people die and they're just a number. there were 157 people on board the ethiopian airlines plane. their relatives want their photos put on display in order for the victims not to be forgotten i one of them yasser i saw left behind an entire family and his 3 daughters now have no father. the entire in your august family was killed including 3 children thanks. another victim barry philip was just 28 years old i

saw him going slow mo it was a sunday like any other. we were looking forward to the spring and everything beyond the house turning green again and then the phone rang it is telephone click that and then what you believe it was her partner on the phone and i thought what's he calling about he's never called before and after the 1st few minutes he couldn't get a word out and then he said marie had been on the plane and. sauce. i'm from this from going stores and it was a business trip she worked for ego and in east africa they're responsible for bringing countries together to collaborate on resilience to drought so he and she had a meeting there and. you know most of all i might ha she always knew exactly what

she wanted she wanted to make the world a better place. marie philip was flying along with 156 other passengers in a boeing 737 max from addis ababa to nairobi for a un meeting. and smartly was sitting here. different right behind an italian were told that next to a kenyan king. it took excavators to dig the debris of the plane out of the ground. the impact was so intense that it almost completely disappeared into the earth. and i know just by looking at the pictures you can imagine how everything was absolutely destroyed the impact must have been extreme.

about 5 months prior and almost brand new boeing 737 max had crashed into the sea near indonesia just after takeoff. it quickly became clear the cause was not a simple technical defect but rather a flight computer system like. evening. 189 people lost their lives and for many their remains were never found. their relatives were left to mourn mere memorial services. to revisit a law firm in new york which represents the families of many victims and lawsuits against boeing including the philip family. they don't want to see boeing get off the hook they want to know what caused the crashes was a mere bad luck whether technical problems or a deadly system of concealment and cover up remember lie an error occurred 5 months

plus or more years before you see open line in the air made it clear that the end cas computer system was a problem. and right after lying there the 737 max should have been grounded until they figured it out. so between lawyers and ethiopia allowing this plane to continue flying sort of made ethiopia predictable. predictable. shortly after the 1st crash the u.s. air traffic regulator the f.a.a. prepared to risk analysis. if the

737 macs were to be used worldwide as planned and this were to go on for about 45 years about 15 such crashes were to be expected. a disaster would occur every 3 years. about 3 months after this analysis marie philip lost her life in the 2nd crash. in one hit me that's unacceptable and you can't simply shrug off another impending plane crash i can't fathom treating human lives so recklessly and he did mention. that's on except the will analysis that there's a 100 percent for the guy who's killed. you don't build airplanes with the expectation or an acceptance of the statistic that such and such can survive 3 years in there's going to be a career so that's that's that's bad if one builds an airplane accepting the principle that you can accept one question every 3 years that's an outrageous

principle. in boeing p.r. videos the macs why smoothly even during extreme maneuvers. but after the 2nd crash the chinese and europeans grounded the plane the american f.a.a. followed suit the following day. boeing was unwavering in its determination to find a quick technical solution with new software. at a press conference boeing c.e.o. mullen bird downplayed the role of the software. and he seemed to be hoping for support from regulators i think it's really important that we all focus on loving the investigation process run its course our job is to focus on safety not on speculation he left many questions unanswered and was forced to resign 8 months later you're saying that if you were going to for answers people died can you answer a few questions here about that oh we have no contact with buying we never

contacted us. we never heard anything from them no condolences nothing. did their daughter in 156 other people die even though boeing and the f.a.a. knew that 737 software could cause fatal accidents. the maneuvering characteristics augmentation system or m casper short is designed to improve aircraft handling. but what is that specific role besides statistically causing a crash every 3 years. why did boeing even install this legal system. it was developed mainly to compete with a new version of the a 320 from air bus the neo was an immediate hit with better engines posting greater fuel economy. boeing ran the risk of falling behind and needed less fuel hungry

engines requiring a larger size. however because the 737800 was lower and the landing gear could not be built higher boeing had a problem. instead of building a new aircraft boeing decided to use an economy version the engine was mounted further forward and above all higher. the top edge even protrudes be on the way. this meant the aircraft tended to pull up or when subjected to high thrust which could lead to dangerous flight positions and that's why the m cast software was installed. in such cases it automatically adjusts the elevator pressing the nose down or. in the crashers it was pushed down too far and too forcefully. that's when time should never have been built on his form never have been signed that way and should

never have the universe of. jesus who took. this blanket not file on its own it could not stand on its own so an additional system had to be in store as theirs and cast system to sleep was meant to compensate for the built in system era technology can file and that's what happened here in a way that even the pilots did not know what was happening and that is not an acceptable and playing design through concerts or. boeing doesn't want to give an interview on all these points instead they simply sent us a written statement it says the max was a 6 year development program undertaken according to the same company processes and identical f.a.a. requirements and processes that have governed certification of previous new airplanes and derivatives further down the company adds boeing operates in full accordance with all f.a.a.

oversight requirements and processes. nevertheless instead of building a costly new model in over a 50 year old model was simply souped up to compete with airbus. their model of choice was very popular among pilots as explained to us by a man sitting in a simulator was flown thousands of hours in. predecessor of the $737.00 max. the mother 737 is a very reliable and cost efficient as apartment i find it very pleasant to fly it is very intuitive to fly it's fine behavior is neutral and it's. the computer system which spelled the doom of the crash 730 seven's influences in airplanes trimming. for example if passengers are cabin crew move further forward

or backward inside this shift in weight distribution can push the nose of the aircraft up or down the trim and compensates for this. the pilot just pushes a little switch and the trim wheels next to their seat start turning a relic from the old days when pilots still had to turn the by hand. this shows how old the basic construction it's. what in the 737 the tramway all really times that is not the case in. here in the 737 you can still see them. the max is on board computer could adjust the trimming. but the changes could be tremendous and occur without the pilot's knowledge we now know that boeing was fully aware of this information and deliberately kept it a secret. here in orlando florida we visit someone who has spent half his life in boeing jets. i've always been a big boeing fan because. you know there's

a sentimental aspect it was the 1st jet airplane ever flew. when you go to inform the people that are flying airplanes that the other people in trust to lives to if they don't know they're if they don't know what the machine that they're flying to every aspect of what they're flying and you hide something from them that it's apparently critical i think it's good. if i was still flying. my colleagues may very well in the main may not vocalize it but they may be saying what else if he told me about my triple 7787. we learn of growing concerns in the industry that other boeing models might also have defects ones which are still flying every day. is the missing not at all from us fortunately we have to assume there are similar problems with office and craft

a feisty us as concerns for a service life and overall functionality is his office and it is obvious that in the last few years owing has been very reckless for costs reasons lesage forward on the board just a lazy ass and has not managed to intervene yet in its role as regulator and survive. in advertisements for it 737 boeing placed great emphasis on the fact that the macs differs in practically no way from its predecessor in terms of flight behavior in operation. in an e-mail to an airline a prospective customer it says there is only one difference the off position of the gear handle but everything else was said to be the same. the emails also show why this was important to boeing. to make the transition to

the new model there will not be any type of simulator training required boeing will not allow that to happen. and whenever airlines are regulators demanded simulator training boeing employees were proud to have dissuaded them with a jet i mind trick. if the pilots had known about em cas and had been able to train on about function in the simulator they would have had a chance to avoid. the crashes. why did boeing not want that what would have been so bad about such training. when all just knowing if i was a few of the pilots already takes you through all of the plan and such an airline just means that even if the airline were to patches just 2737 mike says it would have to train to use that class and an airline has more than just 10 pilots usually

it's hundreds if not more than if we have. a more profitable venture belongs to the same thing. more capacity more cost efficiency more great profits for promotional videos for prospective buyers clearly show boeing offers lower costs efficiency and higher profits for the melodies like the species going sky interior at high speed the people coming back to fly with time and time again with that saving millions on pilot training is a great selling court profits away because that's when it became clear after the 1st crash that the secret software had put pilots into an impossible situation still no simulator training was developed for this purpose. however the pilots were informed of the new system. pilot dog and sure enough received information about the m.

cast from boeing including instructions on what to do with it fails. possibly imagine some procedure in a situation is to hold as controls tighten turn off autopilot automatic frost control and automatic trimming would. i do so using these 2 stabilizer trim contact switches at which point the m. cas is completely deactivated i can only trim the plane manually using the wheels and i go on flying normally i have to trim by hand using these trim wheels but i can can't fly. according to boeing it would have been that easy. the crash. pilot doesn't believe it. obviously it wasn't just software that came up and now you presented that they present it with the fix was to pilots near and who were pilots that were aware of that crash and couldn't prevent the airplane from crashing with ethiopia. since the 2nd

crash more than 400 aircraft that are not allowed to be delivered in early 2020 production came to a complete stop. regulators obviously see more problems than just software that can be reprogrammed and simply turned off in the event of an error. one year after the crash in ethiopia new technical problems increasingly came to light such as improperly routed cable harnesses and unapproved sensors. does this mean passengers died because boeing designed an aircraft poorly and kept important details concealed from pilots. should the regulators have prevented this . the american f.a.a. is responsible for the u.s. manufacturer boeing why did it approve the max. the f.a.a. is headquartered in washington. the federal aviation administration is responsible

for all aspects of aviation in the usa including the approval of aircraft. 6 months after the 2nd crash in october $21000.00. that boeing had failed to disclose crucial documents for months. the f.a.a. administrator wrote a strongly worded reprimand to boeing. i expect her explanation immediately regarding the content of this document and bones delaying disclosing the document to its safety regulator. until that many experts had seen the f.a.a. and boeing is a close knit community. unfortunately it has become a system in recent years for us it has eaten into the whole internal structure of boeing and also in relation to the f.a.a. the f.a.a. became increasingly jackson its oversight with entire working groups consisting of

industry representatives headed by an f.a.a. staff manager means that the decisions were in fact made by the industry for misspeaking of course by the f.a.a. put its stamp on the institutional construction of how the f.a.a. was developed in recent years it has to be said yes this institution has failed. but what role do european authorities play the e.s.a. is responsible for the certification of the airbus in europe. but it collaborates closely with the f.a.a. did the europeans know nothing about the m cas could that yes they have prevented the tragic accident. cologne germany us from to the european counterpart of the f.a.a. the e.s.a. . only aircraft that have been approved here are permitted to take off and land in europe. this also applies to boeing airplanes from the usa however in order not to go through the whole certification process twice but 2 institutions have agreed to

divide up tasks we sit down with boeing we fit and agree with them on the topics on which wants to do our own specific tests areas which are of significant interest from safety standpoint to us and we are ready to know that it gets better. fusion. the e.s.a. explicitly explained to us that they too had carried out their own tests on the $737.00 max. but if so why did the e.s.a. not discover the new one fatal and cas. in this process. was.

a critical component and therefore in this discussion between the 3 of us since it was not safety critical we decided not to have a look at it. in other words the europeans apparently also fell for boeing's jet i might drink they were hypnotized to believe this is not a safety relevant system you don't need to check it. things changed in the wake of the accidents with america and its subsequent grounding. that now neither wishes to rely on boeing's assurances nor the f.a.'s judgment. independent assessment of the. of the rest of the books and independent but. we got 50 so it's it's. clearly lessons you know it's. it's how we want to do

we've the new so efficient of. its own but you know craft a crucial bit of. business. the european regulator promises more independence and no longer wishes to blindly trust the f.a.a. will that be possible. the story of a man still currently employed at boeing shows there are limits. he of us declined to give us an interview and didn't participate in this report in any way. but boeing employees are allowed to report safety concerns to the f.a.a. and he did. the boeing employee is now represented by a lawyer. the questions he has to answer as a whistleblower are too complex. we already know his lawyer professor. my man i thought sides. for years my client has been pointing out incidents and procedures

that he no longer considered acceptable. he reported them to his immediate superior to boeing's head of safety. board of directors. and it wasn't rejected outright because that would have been 2 plates and. knowledge of the issue and letting. this boeing employee isn't working on the 737787 dreamliner a larger long range jet. in a promotional video boeing presents the 2 of them together in the air and for a good reason the dreamliner is the group's other hot seller besides the 737. however unlike the max. both the completely new design which as far as is known eliminates the need for software to compensate for dangerous like turk touristic. but the boeing employee has reported other problems to the f.a.a.

. he was instrumental in planning the dreamliner production. he noticed that parts repeatedly showed up in the plant from suppliers that did not correspond to the design drawings and that really should be rejected. they would recurrently just disappear. some in fact are installed he reports any of parts that don't meet specifications are considered a safety risk. but the engineer doesn't think the f.a.a. is really taking action. as being cautious in its response taking the case seriously but they aren't tacking it actively at least that's how it looks to us they're trying to sort things out internally with boeing and i have not seen the old traditional money. that's why in spring $21000.00 the boeing employee decided also to report the safety concerns to the european e.a.s.a.

which has been relying more heavily on its own testing since the max crashes. cannot draw its own conclusions from the specific information on production defects regarding boeing's dreamliner 787. on any type of plane on any type of operation if someone comes to us and says varies city problem we look at it but if you test to do with the quality of the manufacturing and feels like that this is not within the scope of responsibility you are isn't she so it's very difficult we can. say to view ok look we received. this information but there it starts we cannot investigate those cells. i do not have the rights. to send inspectors to a moving production facility in the u.s.

. it's also the foreign it's. did a lack of sufficiently thorough checks by regulators caused people to lose their lives. and do we face future danger due to european regulators inability to investigate american whistleblowers reports independently. the issue goes beyond this one boeing employee who doesn't want to be named. many other insiders warned of dangerous boeing jets and have been doing so since long before the macs crash and. boeing operates a large plant near charleston south carolina. here some of the people we meet have worked for boeing for decades and the defects they reported of in planes delivered to customers are sometimes deeply disconcerting. 25 percent of their oxygen systems will not operate properly so it makes of so when they have been

a big compression event right your oxygen masks fall and you pull on the coordinate releases oxygen so you know with 40000 feet the average person has like 15 or 20 seconds of. cognitive consciousness and what we found is 25 percent of them do not work properly when when deployed. yet hundreds and hundreds of lost non-conforming or so whenever those parts are deemed unacceptable for use they need to be segregated so they're not used on the airplane we discovered that over $1800.00 non-conforming parts were missing and presumably installed on airplanes without being. boeing doesn't dispute this but explains. at the conclusion of the arctic all of

a. the parts were accounted for or cleared as having no impact to any aircraft. boeing went on to say the oxygen masks were tested regularly and they had addressed the matter with the supplier through their normal f.a.a. approved process. we can rely on that the max also been approved to see by the f.a.a. . and unlike the macs hundreds of dreamliner 7 in service around the world each day . 77 is also take off and land regularly a german airports and every day thousands of passengers rely on the planes to be as safe as they have been for decades. but long time boeing employees fear the dreamliner might betray this trust in anyone who pointed out defects would face tremendous problems. i did have one manager that worked with me back and he recorded all the aircraft and what was wrong with them and what they

were sending out the back door they had been fax and the director quality told him i don't want any more of these papers or any more of these pictures sent to me and you know he said wall i'm taking this to ethics we're going to take this to ethics because people are going to die here 3 weeks later they put him into another building and put him on a performance and he was walked out the door and lost his job. when i started that in 2009 and aircraft and my building would move every 3 weeks to the next section so the same amount of work that was involved at that time for the movement of the 3 weeks when i left was being done every 3 days so it was actually increased from 3 weeks to 3 days with what the same amount of employees or less doing the work. going produce the. original commercial in time

lapse and boeing confirmed in writing that production had been accelerated but it was optimized in a way that still guaranteed safety. but cynthia kitchens reports what happened when someone reported quality defects. if you brought anything forward you were a target they would pull a jew and harassed you. i was actually physically assaulted by another manager penned up against a railing and told to get on the good old boy system all right going nowhere in this company actually 3 weeks later he became my boss and was in charge of my raises and and my performance reviews and things. she too turned to the f.a.a. and had photo documented defects in aircraft this included bolts that had obviously been tightened with the wrong tool and thus damaged. and deeper down

wiring harnesses lay surrounded by countless metal splinters. these were sharp edged metal splinters between important cables that distribute control signals throughout the airplane. without cynthia kitchen's knowledge her colleague john barnett was making the same observation at about the same time the slivers that identified in the wiring i was told to go cover different area and they brought in a one year boy manager in my place to handle the slivers and that's when they decided to let it go. so they delivered over 800 airplanes with these slivers of what i understand they're still delivering them today because they still haven't fixed the the issue that's calls in the 1st place. both fear they could rub through the insulation and cause short circuits over the course of years of service. boeing informed us that they had in fact discovered such splinters in 2017. they claimed

the f.a.a. had investigated them and found they did not present a safety of flight issue. boeing also informed us that all aircraft delivered to customers were absolutely safe also thanks to tests performed by the f.a.a. engineer john barnett isn't convinced we have a rule of thumb in production that takes 8 to 10 years for a defect to become an issue on aircraft as a rule of thumb sometimes it's sooner most thomas later not but. we delivered our 1st airplane out of charleston in 2012 so we're just now here in a 8 to 10 year range of word defects become an issue. and i'm scared with the next 23 years going to show with the 77 i hope i'm wrong but i'm scared of what's going to come of. boeing insists that all deliberate aircraft are safe.

but employees who object to speak to the press are also expressing their fears and internal emails. for instance one wrote. we pick the lowest cost supplier. everyone has it in their head meeting schedule is most important not delivering quality. and a bit further down in the text it systemic it's culture. in a statement boeing doing these emails unacceptable saying they didn't show boeing to be the kind of company it actually is and strives to be. but they are undoubtedly from boeing employees and show a corporate culture that has had catastrophic consequences for the max. if you believe the insiders this may also end badly for other boeing planes. but how did this dangerous corporate culture come about. in these deliberations the name of a nearly forgotten aircraft manufacturer always comes up. mcdonnell douglas.

showing was founded over 100 years ago in seattle on the west coast of the u.s. a. software company such as microsoft and amazon also called the city home. but when it comes to industrial jobs and work for tens of thousands in the suburbs . boeing is the heart of the city. and because a boeing. this seattle community in the surrounding greater syria seattle area grew up with a middle class working class population that that had fantastic incomes. better than most working people all over america. if we lose that we become a city full of. rich people and homeless people nothing in between

that's where boeing it was so it's very important to this community that boeing existence c. having to keep the macs on the ground for so long met a few. sales subsequently fell out of court and for the 1st time in decades the group has seen losses. in the coronavirus crisis also hit in march of 2020 the share price finally plummet. toing employees we spoke to place the blame on management the technology group is said to have lost its soul and moral compass. what was. the point triple 7 was a typical boeing product of that time it was seen as as the the peak of engineering technology i pad time this was the mid ninety's but it did overrun in

cost a lot which was again typical of boeing but because of the cost overruns on that plan in the lead $990.00 s. boeing joined with mcdonnell douglas the doll douglas distance and lewis. was much more focused on money and finances so their executives mcdonnell douglas started rolling bowl run at boeing with the same business case that they were in mcdonnell douglas and it's all about shareholder value and making a profit. and. the safety and air worthiness of the airplane. but in the late 1990 s. not just going to management change the holy the nation industry transform. airbus grew to become a new major competitor even selling more aircraft than boeing for a time in the early 2000 it's. aircraft manufacturers customers also changed as an increasing number of low cost airlines became major players. the ticket price war broke out now every cent

counted for aircraft purchasers as well. competition and profit seeking lead to aircraft being designed with built in safety risks. according to boeing insiders not just in the case of a 737 max. pilot sure and i can trust his life and those of his passengers to a boeing airplane almost every day. however he doesn't feel the problems are specific to boeing but rather rooted in society at large. that's probably leaked from i don't see boeing as the source of the problem but the entire economy of the industry just look at the exhaust gas cap i don't see as involved an interplay of economic pressure and a lack of oversight by regulators which can lead to even the largest corporations making fatal mistakes and of. the problem however is that errors in aircraft

construction often prove more fatal than in other sectors accidents usually cost many lives. and statistically flying remains the safest way to travel. in order to keep things this way safety must be valued more highly than profits. and some people see the max crashes as a wake up call. and. the next was really a tragedy and. it's going to be the most 2 in the history of physician when you look at the. commercial finish or input of the next tragedy. you also for investors for financial people i think this will make them think twice. even ask you know for shortcuts and sort of safety to have short term you know return on investment short of a return on investment they should all the dust does for us are meant to live and i

think the events we are currently experiencing will lead to a huge sort of cleaning processes to solve any process of the aviation industry that a lot of old china has a lot has to change it should also and it will happen if i think that once these things have actually been $15.00 and i can gradually place more trust of them if in the aviation sector in the system before. 346 people died in the 737 next precious. those 346 deaths could have been avoided. if cost reduction hadn't played such a big role at boeing and the regulators have provided proper oversight. the families want these avoidable deaths to have consequences. to us what. we wanted those responsible to be found and punished that was my

immediate reaction is a good dog but it doesn't do us any good now we just want to control mechanisms to work again and for flying to become safer again. after 6 match days they're on top again. fire wins in cologne putting it at the top of the table. for 6 months. to. lose an hour. no one knows. the 90 minutes on d w. and you know here's here's we're going to hear you and how the last 2 years

gentlemen sauce and i want to bring you an angle out man called as you've never heard tell of before the surprise yourself with what is possible and who is magical really what moves and. who talks to people who follows her along the way admirers and critics alike now as the world's most powerful woman shaping her legacy joining us from echols last stop someplace. in the art of climate change legislation the translator susan love. good. luck to you as to the future of. the drug culture legacy of the making. cutter.

place . this is the w. news live from for alleged terrorist strikes the heart of the yet out people sleep after gunmen attack 6 locations near a synagogue in the city center 5 people were killed including want to. the assailants police are hunting at least one attacker still believed to be at large also coming up we'll hear from a member of chancellor angela merkel c.d.u. on what germany expects from the u.s. election it's been one of the most polarized campaigns in u.s. history.