tv Invisibles Clickworkers Deutsche Welle May 3, 2021 11:15am-12:01pm CEST
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i will be speaking with the winner of the freedom of speech award in about an hour from now to boree overbore will be joining us then to talk about her courageous uncovering her investigative reporting do stay tuned if you can for that in the meantime dock film is off next i'm sara kelley in berlin and thanks for watching take your. usual morning about the plan. today. on the old house will be on the green farms and to me it's clear remains true. join me for a deep dive into the green transformation it's a made for you for the concert. that's
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really b.t.w. us from p. your sister one of the real bad and shirley of show having bones on her that your body does your baby steps and says that i don't agree on some that i should develop the extra kilos because that other thing for the music was that by the old post you're doing there don't look as you know you have them as you know the bill doesn't mean simplistic their hands on a classroom of a not seen this children experience king i think you know pushing it it will take a big signals of that. news if you select the tones in a good idea plus unique yogesh doesn't do much crystal degenerated sounding so no complexity. in a place in this with your children who appears in this wrong management body and they didn't you know i think the. gal directing good music just gives a concrete answer to who some people call it it's against. us in posting here not in my.
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thanks. for the. first. thing says the english. oh she can i'm 42 i have 2 children teenagers the song you shall stop working for 12 years to raise my children he shall now my husband and i a separate him. going back to work after a 12 year hiatus isn't easy see before. he pursued crystal one day while searching on the net i came across a science called lion great. bridge and he pulls the posed $200.00 stray off of various translation jobs you get mail may also work to be googled for doing micro would. looking that's how i got started some saw 3 and
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a half years ago if it was only me. only for the final show. little that if the battle didn't go. the reconnect you know the rest assured i connected by a g.-man address created for this charge with. then i go to a specific website where jobs are posted specifically only to assure the jobs involve things like comparing a real person search on a website with
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a keyword. cerny or here we have them join mustard on mustard of visual. wonders of washington i'm asked if they mean the same thing and saw the google searches soon. so i say yes yes they do mean the same thing in order to use another similar cern shoes or a cushy hang painting without drilling and hanging pain thousands without drilling so they're going to die of course side i mean the same thing. so i'm helping the algorithm to improve that for you to. send in your way. out of. proportion their lives in with a lot of these tasks so i think almost anyone can do it i'm drawn to civil war. dammit hater thing and more. after 3 and
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a half years ago and it becomes automatic and essential to nestle to mid-city. for the. working and doing the same thing for a couple of hours at a time it becomes rather robust here to jump over to the. sea and supreme it's like you become a robot us you want to abuse. me but i don't really have a contract. i can stop working at any time without notice sonnet which i would never do the motions them in and they can fire me whenever they want without notice or. consider switzer selfish there's no official contract but. in general terms i've never met the people i work for to see if it's all down of the internet but until it i'm never even spoken to anyone in 3 and
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a half years worth going. to have it. written i wish to remain anonymous because google in what is a semblance of a contract refuses to let us talk about this work. in fact i'm not allowed to talk about us or to speak out in public or even work in public places or what have a noise on what no one can see what we did in a way to more than just been freed. i .
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think. some of them in my name is no maina all i'm certainly 2 years old i'm married and i have 3 children who are 12 almost 5 and almost 3 years old. daughter was on. the. new tub a suppressive a new platform the work takes place on a platform called. we have a low gain and a password. to pm every day i log on to the platform platform on this platform we deal with messages from disneyland paris on facebook and twitter dissonant ysu facebook it teeters.
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daisy of us beyond their reservations. thanks comments that we can delete the talent important to the department def teach you know some impulse i have to wait folks that don't it does soon as there's a message i process it but. on a demo day to day we have model and says that you just have to personalize a little bit change the 1st name or adapt it to bed. according to the client's request. to clean your concern me i work 6 days a week for this work and a monthly flat rate if she 100 euros so it's $200.00 euros for 48 hours a week. to me. in.
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a poem from nasa i found a job on another platform with lots of this election procedures were very tough. the process was difficult and very long. in platform a key difference that platform says it wants to help young women from africa and asia earn a stable income to help them achieve their goals. and. i . ended up losing but they didn't pay what they promised after a while some of us decided to boycott certain tasks and demand a rating increase and they also i hear we sent a group email to the people in charge asking them to apply the 2 year as $0.86 per
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hour they had promised when we started this call me what a day is soon and only then did they explain that the 2 year or 80 $0.06 was just an example of what you could in theory listen if our thelma eat they said that by working for an hour doing multiple tasks we should be able to make 2 year is 86 cents of unseasonable commented of how can you make to us $0.86 in one hour if a task is paid $0.27 and each task takes at least 15 minutes to complete all my cousin and that's simply not possible sick even. though i do say so there's this book was in the 1st course in the wise use of it in just a few minutes. the phones. were lit. the doors aren't so those are learning the familiar. the to learn the familiar. by nothing.
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but i'm happy it. did just a few nice. he. received. the one who said. we don't know who owns the platform you better had i website there are several companies listed on the s.n.c.f. which is the french national railway and french banks have all us nothing but big companies in their good cons are saying. here make you saw i don't know if these companies are aware of what's happening in the c.c. but they benefit from the exploitation carried out that some deniable have been discussed in the end they pay very little for high quality work. the company profits it's all about money and if it's that if
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a certain guest on death row. was the seriousness of their mission yes but it's the rich who exploited the poor to make more profit for themselves without caring about the welfare of those who do the work for them all the time of a poor that's the way it is if they can pay more but they prefer to make bigger profits and get richer and richer than she. coughed so the operators and moderators remain operators and moderators till they die or they have this leadership style over more a lot of goodies these platforms open branches all over the world they get more customers they make a lot of money in more lest of more dough we were main moderators sarah every
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months we work just to keep going the next month these are too small so now tell us . if you get paid on the 15th you have to juggle the bills and really manage your money just to make it last a month when you get your next salary that's how it works so much it's a vicious circle so all sizable initial.
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after college i traveled i stopped in barcelona to see if i found odd jobs before coming to work for facebook. i don't have. i'm not allowed to say anything about the company. and. the nickel nothing about howard words are working conditions are salary our contract what we're doing is nothing new. so this is a very risky mission is cool i'm taking a big risk it could ruin my life. and might sound like a movie but you never know. incision just never know here they have gotten less resources whereas i have none. so it's not easy.
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to. do. is because my patent and facebook partnered with an outsourcing firm soon you know . that firm found the employees who trained them according to facebook's guidelines of his book. it was this outsourcing firm that actually handled the employee's. content i was a content moderator of course and it is an alliance of the content to see if it was appropriate for the platform intranet on a typical day you arrive at the office go up stairs leaving all your personal items in a locker surface and then also like as and sitter to computer which isn't yours is that often a better scenario. then you spend some time reviewing the decisions made in
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previous days as an alternative rock and course issue decisions are always monitored after that you start moderating content all day long. cotton when you arrive you clock in not with a badge but with your fingerprints on punch that. comparison is the amount of moderation people do it facebook's depends on their pace in the time they have worked there. from one person to the next it varies between 30600 reviews a day says so when you. are. in any. murder suicide right. domestic violence racism discrimination is bullying. while for me
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the worst thing is in. question to beheadings and the rape of babies. i think they're the worst get out. it. seems that all come up and if you're still a bit naive or innocent and they please don't take this childish don't do it. don't spoil that. there are things you don't want to say that. it's not worth it for the innocence that once you've lost your innocence in how i get back. in.
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my name is chris i'm from england originally and i lived a long time in asia and then i came back to ireland with my new wife and we needed to find work and this was the easiest job that i could find the job title is community operations analyst it doesn't say anything about facebook it doesn't really explain the job they tell you it's about analyzing trends and recognizing what's happening in the world and implementing standards and so forth it sounds very exciting but we're working in a fish facebook building where using the facebook systems i have a facebook id i have a documents for facebook that i have to sign it's you working for facebook but
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there's a gap i think and it's just to protect facebook legally i think most of my work was related to content moderation so i was just looking at pornography. or. material content that people have reported as pornography so mostly naked ladies it was a very nice my 1st month was a very pleasant month of work but then you would see some disgusting animal sex or children or something occasionally so it was a little bit of a shock and then later the priority for the u.k. team is hate speech bullying threats of violence you know nasty nasty stuff and i would spend 6 hours reading arguments between people or complaints about muslims or black people or english people or french people just nasty awful stuff all day.
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so when i started the job i was i was kind of excited i'm saving the world i'm here to protect the people who use facebook from their bad actors this is the name we have people whose actions are bad so you would just review the content and think about the rules. and after some time you notice maybe you're agreeing with the content or disagreeing and getting angry and then after a little bit more time. you're responding more to something bad to see you oh god not this again i hate this guy why do people do this and you start to. it's not immediately because you're already but over time it starts to just just. slap slap slap slap you start to feel the pain i think. it's there
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i can see every detail. and it comes back and it's it's it's deep in my mind it's buried in my head you know it's really really hard. i have several friends that i worked with before who are now on able to work or not working can't find a job. they're taking medication i saya t. medication they're taking antidepression medication my doctor told me i'm depressed and i need to take sri s.s.r.i. prozac. because she thinks i'm depressed and i mean i don't believe in these diseases i don't i don't want to take medicines. but i'm not doing very well either . i've i've had 3 jobs since i left facebook i can't keep a job i get into arguments with people about nothing. so.
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we need help we need. a professional person to spend some time with us and help us to understand. what problems we have and what we can do. the n.d.a. means i can have this conversation i can't talk to you i can't talk to my wife about the work that i did or did not and you're not allowed to discuss any details of anything related to facebook's operations of facebook's secret information or your your working conditions it covers everything it's a. like a gagging order. for life it's a life time agreement. somebody has to speak because we're here and was silent we are not all loud to have a voice because facebook wants to protect facebook facebook doesn't want to protect the people that may be harmed. was like
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a light in your head. just know out here this is the truth i should ask a lawyer if it's ok. initially i was contacted by chris who came to me and explained his work circumstances it was very easy for me to do the research to see what he was complaining about and to understand and empathize with his position that it was also easy for me to understand his legal rights and how they were infringed by what
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has happened and that of course will form the basis of the case against facebook. from through chris many more people have come forward both male and female and it's quite clear that a pattern emerged straight away of people who were hurt people who were injured as a result of what happened to them in their workplace and the many hours they spent doing what they had to do which of unfortunately has led to their damage and will now lead to their vindication of their rights through the courts. i think if you listen to politicians nobody is aware of what's being done what's happening. because politicians are all complaining about fake news and election integrity and the spread of extremism etc there's this problem that they see and they just shout we want a solution. but they don't know anything about the work they're not talking about. you know how can we do this or just pointing to the social media companies and say
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this is your fault but they're not they're not engaged with how do you do this because to write the rules is really really difficult to create a system that enables us to protect you your children somebody is bullying your kid i have to deal with somebody is suppressing hateful ideology i have to deal with it i try to think about this as if i'm mark zuckerberg how do you solve this problem. it's not his problem his problem is that he has to make money for his shareholders. it's a legal requirement in america he has to make the maximum profit so he's not interested in content moderation unless it makes more money. and i never heard anybody talk about how facebook makes more money because of this.
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the home to the bus bus the cyclo flow i'm going to be so i think these platforms biggest trick is to make consumers or users in general believe that there are automatic processes and algorithms that work everywhere this is what i think it is and will be when very often these tasks are done by hand and easy element to do
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that and to make workers believe that what they are doing is not real work they call it a job a gig i'm sure it's transitory ephemeral and will eventually disappear if he asked them about but despite they must do something of all thanks to this approach they avoid paying for a work of it's true value i just got it and they avoid providing any kind of social security to the potential she doesn't. see oh my god if we look only at the workers we overlook the fact that these workers also produce data plebes they do need this data is used to produce automation would be a duty for example workers are geo located according to all this geo location data is collected by the over platforms you saw say on the platform and uses this data on the one hand to make it service work anymore but also and this is the most worrying thing in the long run liberals using the data to create automatic
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processes. she says she will do good refuses to do her drivers it's a question of using this data to train autonomy because the legal owners who are delivery drivers we see it on platforms like amazon to train delivery robots all believe that the employer were preparing for automation by using this massive data produced by these click workers 6 i give you. the 2 can you see it will be the makes you. want to be to outsource today to put people to work or less well paid less whose rights are less respected there's no need to open a factory in another country you should be consumptive all of the today's young but for if suddenly he says quite simply a matter of attracting people from other countries or average wages are lower than the platform's countries of origin to work for your platform to be doing sheena you
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don't sell assume that i follow suit keep losing could do i see made. this type of logic of economic and political asymmetry we do need some would even call it neocolonialism it is also applied by platforms locally to be in their own country if the form of the game is what that the american platforms worthlessly exploit micro workers and click workers in the us forms that the platform say's in france the french platforms don't hesitate to pay very little to french micro workers that you can save the subject you should see why this is something that points to a kind of global impoverishment and exploitation both in the north and the south don't you know that would be nice.
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to see. it's really just a miserable years faced with the most extreme situations of subordination exploitation and surveillance that usually need workers who will help raise collective awareness is the just pretty the flood the city will need whistleblowers who will speak out against a situation that is unjust or suggestion and must be protested use of it's a question or to like it for some. it is a get can get. you can creature of those who think you're an authority or the i realize that be working for a couple when i signed the contract and read the clause saying i'm criminally responsible under irish law if i divulge anything to anyone about this or a. story. searingly positiveness all sorts of syria's not artificial intelligence to use for it is all
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for your good all the so-called machine learning is done by humans with our. swords all this so-called artificial intelligence is just people feeding the machine continuously a constant source of device was one job more all of us feeding the machine o'clock on our 1st day in cork what they call induction day we were told we were going to work to improve series precision so they explained we'd wear headphones and listen to recordings all day. i'd suspected for some time there was some kind of espionage element in bedded in this type of device by so that when you accept the terms and conditions of use you know you don't know what data is being collected or why you syncretic to accuse us. of closure bark you know you've had no idea that we'd listen to people all the time that. the value microphones an apple devices are
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always on and recordings are triggered random record. it's own all day long we listen to people talking about their private lives discussing very intimate things. for a possible take the idea was to listen to people dictating the message we're talking to syria so it's a good point survived was the principle. but in fact there were lots and lots of recordings when the voice assistant triggered itself were transferred because it was so so the recordings were stored either on the i phone look or in some server straws over our york from super officers little thought it was because i decided to talk about it because it makes me so much to see that we are completely unaware of the degree to which these companies interfere in our lives to simply bring it on even people who want nothing to do with the knowing richard. you know been posted. this is the about it i thought we should keep track of all
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this. so when i decided to leave i risked everything and started taking screenshots of whatever i could be and then i plugged a memory stick into the computer usually could be a different day i got new screenshots. on it major and frankly i was scared but. one of the strictest instructions was not telling anyone so use it even among ourselves in our open plan office we weren't supposed to discuss what we heard to this group know what it was and we were really not supposed to talk to journalists people outside apple didn't know just. one of their jobs on the quarter point by taking the screen shots i had proof that there were millions and millions of recording south africa on the porter you can see on it for example for the i pads when i took the screenshots there were 14
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different countries involved also donate your look support it. if these work projects contain 600-0021 point 2000000 recordings for a total of 1000 hours per country to. preserve on average there are 8 to 12000000 recordings for each of these projects which make up one time on a very long scrolling minute strongmen edition on q. 30th little. fish will be pursued bball abroad russians are super super i feel overwhelmed by the magnitude of it. on a value but the size of these companies this is what we learned also by the economic and political stakes behind the government could lead to pretty teacher too you know you know but it's not that complicated to refuse to take part in the film for. a month or more than when you're a good like to show my face as i hope others will follow suit. these are poor and there's already
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a 1st step to defend oneself. to this form and then to counter attack. by what we're led to believe it's not normal and it's not normal and it's not a given and it but should listen to what. yes . i know 3 young. bloods say yeah defo showing today the resistance is starting to take place the. click workers are organizing because it is over his gun. raid unions are reaching out to these new populations of workers to defend their rights to organize them a little while. we're going to see.
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it's too much so we voted to get paid by the hour plus the orders if they don't get an order you still get paid it's work. only doesn't when you're going to be if you were on call like firefighters but they get paid so we're not paid when we're on call we're connected and ready to deliver but we're not paid to do so i think it's only logical to be paid once you're connected to the app most of them and the next . week. you know you have been into liver driver for 7 months. i work part time. mostly union rep the c g t's job security committee if you could just mentor for the past few weeks we've been trying to get organized against the companies we work full time once i get the platform for you can show up on them all and we're trying to raise awareness and show until of rue that they can't do whatever they want.
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because they've tried to set up to start a school in recent years there's an hour just because widespread. look at this the workers want to have a say in things because so much of what these. people just. sickening sense complicit it's of it's going to missing pretty soon i mean you assume. the good news goes so slow you get that phone that eats look at you. the party forms invite their workers to be self-employed skinny joyce and i want to do at least this is an extremely individualistic and capitalistic vision of the present through the color use of color you could use paradoxically enough more and more workers are saying i'll be responsible for myself. i'll take charge of my own destiny but i'll do it collectively what. we see for example workers for creating a cooperative with the given that give.
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us money for there were demonstrations against delivery. i worked for them with other colleagues. over the course of time we started to realize that the working conditions they proposed to a hospice traffic was light and that is we all saw them to improve certain things. if a mountain but at the better together we decided to start to projects we set up a co-operative we sought to refute the idea that you must go with the flow and that there is a model for the future because it was then so we want to prove that technology can also be ethical which is not incompatible with the way a co-operative works but it can be democratic not one of them is.
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the sometimes not all your money. because we have contracts 6 paid. vacations pay slips here and there's going to be a god organization is horizontal which vertical or appeared where you know there's no hierarchy. of workers without exception have exactly the same rights and the same salary but it's not. company is a nonprofit school for to feel very fair all the money we make is reinvested in the co-operative find better. i'd love to be able but i mean. at the moment there are about 30 of us. so i'm very confident as far as the future of men's soccer is concerned we have to keep moving forwards here. for us on the one hand but also to prove on a more general level there is an alternative. test. on
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. our model is starting to be exported to god so you're going to get under similar projects are emerging in other cities new madrid colleagues founded upon. which works as a co-operative doesn't it's also the case elsewhere in europe but i mean people are starting quarter to start were born out of a similar struggle as you go and there are some in belgium in france so you can see again because of all the i think that's little by little it's a model that will grow them. and that without them and then of course now what we need to generate is a large scale social were it's going on. it's
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a truth of technology makes our life easier streams are going to. use new ways of consuming won't disappear. but we have to be aware of the consequences that they can have. that data in this week's year is that. every time we consume a product we have to ask ourselves when it comes from a part of our minds i guess it's time for the working class to step forward. i propose alternatives and that's i got don't get organized to defend your rights no one would do it for a son examiners imply that we have to make our voices heard so things can change you know. our embassy abroad.
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ok it goes on beyond some imagined zone leaves accusing his remark of the machine using. debian albums otoh we were thinking that it is another movie that we mimic and against and what we all saw me sitting here mamma not me that coming had not. produced the thought then they get a fix new for a song within a couple of years this is sad. and a. kid you are. going .
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to. probably a vast if you are now a field is under threat as more and most of 5 sons and moms. monocultures keep spreading to the detriment of our health and that's our ecosystems. how can we preserve under some innate traditional scenes a cooperative mantle is leading the way global 3000 and. 90 minutes on d w. with him had
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a big gun to go soggy as well by a spy you know if i had known that the boat would be that small i never would have gone on a trip to cuba i would not have put myself and my parents in the danger of the bought of the dream of the going to be the fleet would. love understand that one of the. islam i have serious problems on a personal level and i was unable to live there but much i'm going to. want to know their story in full migrants terrified and providing information for margaret.
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this is the w. news live from berlin scientists in india accuse the government of ignoring warnings of a deadly new coronavirus variance advisors are blaming politicians failures for the devastating 2nd wave of covert 19 that is now overwhelming their health services. also on the program police in germany shut down one of the world's biggest child sexual abuse platforms the network enables hundreds of thousands of members to share graphic images and video the content includes depictions of serious.
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