i will have big bird here. not rely. re melissa: i'm melissa frcis and he's what's "moy" tonight. iran now reportedly planning a massive oil spill in the strait of hormuz to shut it down. i was just in the persian gulf reporting on the straight last and stuff like this it would was disaster. we're breaking it all down for you. plus there is a boom in u.s. oil production right now but you won't see a drop of relief at the pump. we'll tell you why the production spike is falling short. fearless felix redefines awesomeness. his super sonic base jump just doesn't break records, sent sponsor's red bull's

brand into the stats to fear. this could be one of the great marketing coes o all time. even when they say it's not, it is always about money. melissa: first let's take a look at the day's market headlines the bulls charging ahead to start off the week. improving retail sales in september and better-than-expected earnings from citigroup helped boost stocks. the dow closed up 9 points. not bad. meanwhile the nasdaq posted its first gain in seven sessions. shares of eli lilly lept more than 4%. the drugmaker says the late-stage study of its new stomach cancer drug improved patients chances of survival. investors are punishing shares of bankrate after-hours theinancial services company slashed its third quarter and full-year earnings outlook. to our top story tonight according to new reports iran is planning a huge oil

spill in the straight of harm muds in the persian gulf. german newspaper is reporting that the plan is code named, murky waters and beingonsidered specifically to block the strait and t 17 million barrels of oil that passes through each day. i was just in the persian gulf lastmont in this very region reporting on exactly how the strait is protected and what would happen if iran tried t do something similar to this,locking ship's routes to international oil tankers. alot like this would create a mess in many ways. but is it realistic? wi me isthe vp of foreign and dfense studies at the aei. thanks so much for coming back to the show. i want to ask you right out of the gate, you think is is a credible threat? do you really think they're considering this? >> i really dot. i can imagine to myself that as they were laying out scenarios for themselves about the things that they could do,his might have been one o them b but i think the country that would be targeted and hit most by any such action would actually

be iran. they wouldn'te just shooting themselves in the foot. they would be shting themselves in the head. melissa: we're trying to bloc it actually makes more sense to me than that. they're trying, w're trying to block their sale of oil. so ostsibly y they have some oi sitting around they're having a tough time moving. it's unclear whether they care about the environmental imct. they would slow down the shipment there are some tankers that pass through there every day. i think 13 on average go through there. it is a very narrow strait. they may dirtying their shores but maybe it is worth it to them, i don't know. >> no, i think the way you need to think about it, . a, iran earns 90% of the foreign exchange and stil earning quite a lot of money from the sale of oil. that is number one of the pa of it goes through a pipeline for sure b a lot es through the exact same straitthat you s 13 ships going through a day. in addition this is a fight perceived to be between the united states and iran or iran a israel. iran does that and all of a sudden it's a fight wit the

entire world, with the rest of theersianulf, with every other country involved that would be impacted by this. so for them it would be obalizing a conflict with them they have managed to keep on the down low including with russia and china. i just don't see a payoff for them at all. melissa: i don't know. i was in the region. a fair amount of their neighbs are not already happy with them. it is not like they're the most popular kids on the block anyway. their oil exports and according to opec and i has been cut in half. where is the oil going? is it sitting around? is it in the well, they're not pumping it? i image they're not just siing arnd and trying to sell it? >> a lot goes for domestic production, or domestic consumption. a lot is being sold illegally by iraq to syria on ships not registered. part of it is going out like that. i understand what y're saying. god knows i don want to downgrade the notion of iranians doing something

completely insane. any country developin a nuclear weapon is clearly prepared to do something insane. melissa: right. >> i think would come at the endf something so dramatic we haven't seen thus far. melissa: howig a impact do the sanctions have thus far? pele think they are getting squeezed by the sanctions. do you think they're getting squeed or not so much? >> sure they are being squeezed. the rial has dropp 14%. the governments bei blamed by the people. the united states isn't being blamed. e problem really is the sanctions aren't about punishing iran. they're about trying to get the iranian government to the table to negotiate away its nuclear program and i think right now they' so close to that nuclear weapon, that they're not g going to do . they're going to take a few more months of pain. melissa: i completely agree withou. is there anything we could do at thisoint besides something violent that would stop them on that path? >> i see very few options. sure, we could totally c

off all of their acess to the outside world, all of their access to banking. we could cutff all their oil exports. but even then, for them that would mean, okay, we're living off of our dwindling foreign reserves but at the end of this we get this game-changer, this trump card for us. melissa: great. >> this nucleareapon we can use to intimidate the world. think the options for tm areery good right now. melissa: i i agree with. i'm afraid there is nothing that anyone in the international community right now could do to stop them. i hope i'm wrong though. we appreciate your time as always. yeah. these unsettling developments in iran just hammer home we have to become energy independent. that is certainly one conclusion from allhis but we s may have a long way to go. in fac a new study shows our domestic energy security is the same as it was more than 3 years ago. fox business's rich edson has the details. rich first of all, explain to mehat a security index is. >> sure thing. on this list the united states ranks 7th worldwide,

just to give you some context. we're behind mexico, britain, norway and others this is from a u.s.amber of commerce reportranking countries on the energy they use comped to how much is at their disposal. it facto in how much energy costs. how much a country imports. the diversity of fuel in the economy, efficiency and price volatility. it also examines transportationefficiency d infrastructure like reneries. even though the report says the ited states is about as energy secure as we were in 1980, there is reason for optimism. natural gas. melissa: yeah. absolutely. also, i wondering so you're using the word secure in the context of how se-sufficient are we, not how secure is it in the iranian sense like someone will blow it up? it i sort of how self-sufficient are we, is that right. >> right. that also plays into it as well, melissa. how much youepend on foreign countries and depend onthe other factors depends on your own energy security. do you have access to energy

if something goes wrong wordwide. something in this report mentions really doesn put into play al that much, you could have things like natural disasters. you could have refinery outages. things happeni in the strait of hormuz. all e other factors that could create props the good thing for the united states we do ha a pretty decent energy mix in our economy. we're not dependent on one source of energy. we're energy rich but we still continue to import and there are ink todayers there. melissa: what is the point of doing this? will there be congressional action based on it? are either of the campaigns keying off of it? >> the campaigns are talking about energy security much like politicians are doing the last 30 or four years. congress may get into the act but for the most part next year in congress the will be budgeting. you might get something on the transportation side which helps with energy security, you have more highways and better efficient roads but a big energy package probably won't happen. the biggest divid you've

got, governor romney on the campaign trail is calling for fewer regulations. he wan to open up more federal lands to drilling, more domestic production. president obama spent a lot of money on green energy and efficiency standar in the first part of his term. so we could expect some type of push for t more efficiency, more green energy they call it all of the above but some of the regulations he has had energy companies are complaining have gone too far. melissa: what has the tre been during this administration? becae we sa there has been a lot more drilling. so much isn private land, not federal land. there is a push f green ergy. so have we gotten more or less secure over the past four years? >> over the past four years there are a couple things that really helped. e first we've become more energy efficient. that has been good. you use less oil, you have to import less of it. but the other side, melissa, fracking is such a game-changer. natural gas is so incredible melissa: oh, yeah. >> that is really the big thing here. nothing washington has done if anything. we discovered a lot more of

it and we discovered how to get tot. >> rich edson, thanks. great rert. we appreciate. >> it thks. melissa: time now for today's fuel gauge, breaking down the biggest headlines the energy industry and their impact on the economy. the number of u.s. onshore rigs searching for natural gas is falling at it's fastest pace in 24 years. the new study said the 9% drop isprimarily due to low natural gas prices and a glut in drilling supplies. rember we've had a big run- with the trend in fracking. you have to keep that in mind. pennsylvania approved fracking on state college campus s. speaking of fracking, lease royalties from any land will fund unirsity schools and university system along with subsidies for ttion that is pretty funny, right on campus. germany is increasing funding for greennergy projects is, wait for it, 47%. the tax will add $324 a year to the average german

family electricity bill. can you imagine if they did that here? the increase comes as germany moves to phase out the reliance on nuclear power. that is a big jump in one year. that would n be really popular here. retail spending picks up. consumer sentiment hits a five-year high and a lot of folks arehrugging off the fiscal cliff. are they in for a nasty surprise? i don't know. i'm worried. we'll explain it. plus u.s. oil output hit as 15-year high but we're still feeling pain at the pump. details why the production boom sounds more like a whimper. more "money" coming up. ♪ . [ male announcer ] how do you turn 30-million artifacts...

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♪ . melissa: we are staring down the barrel of a $400 billion tax increase if congress doesn't fix the fiscal cliff by the end of the year. most people don't seem too phased by that, have you noticed that? consumer confidence i at a five-year high. retail sal up 1.1% in september. the stock market up 15% from this time last year. i guess no one is worried, i don't know. joining me is the ed boo to us ski from chatwood investment.

you're a money manager. are your clnts worried? i'm looking at da. peoplere shopping and spending. to me the economy is horrible, unemployment is high and the fiscal cliff is coming. >> first of all my clients feel okay. their portfolios haveone well, so there is a little bit of an exhale. >> okay. >> peop not sure wh fiscal cliff, what that means to one person, how does that affect me? where is the dotted line to me? the dotted line is real simp. you will have less money in your pocket. you might not know exactly how that will happen. the fiscal cliff mean as tax. the other thing, melissa, your costs are going up. because of printing of money, everything we buy costs more. melissa: that's a sneaky one. >> you have basical a negative double play going on. you will have less money in your pocket if the fiscal cliff occurs and costs are going so much more than people really kno melissa: maybe t flipside no one believe we'll go careening off this cliff. they feel politicians could not be possibly this stupid to send us into the position where we have dsaster and

future elections. someone will come along and save the day. >> think about at. there is reason for that. w many times even with the budget, we went to the last minute and then there was a vovote. we keep kicking, we'll not say kicking the can. melissa: no. >> what they basically do they continue to delay all this. at some point people think someone will come in and save the day. melissa: will they? >> honestly i think they are. >> rig. >>t the same time you heard jamie dimon saying last week down in d.c. they have a war room they're setting up to deal with this because you have to already deal with theosts associated with it. companies say it costs them money with the uncertainty. do y have believe that? >> no question about it. i was sitting with a stat attorney, he said i can tell yoright now i can not do a plan that will suffice you for the rest of the year because i n't know what the laws are going to be. he looked client in my eye and said i have no idea. melissa: what does that mean then? if a money manager saying thator somebody preparing your taxes or accountant or whatever,hat does that

mean to the average pern? they don't buy somhing? how does it directly affect the economy? >> first theyave to know how it directs them -- affects them directly. if they don't unders they don't know exactly how to work around that. there is a lot of skepticism. let's wait until the election, and when the election is over there will not be that much resolution anyway. melissa: when you break down the retail sales numbers, down 1.1% in november. gas station sales were up 2 1/2%. part of it is everything goingn at the pump and price there is and a lot is fueled by the iphone. everybody saved up for their iphone. whoo-hoo, that is over. what does that mean for retail sales next month. >> there is number numbness. there is, number numbness. we don't know how to play wit it. we don't know how to interpt it but eveone is walking around just kind of holding thr breath, not knowing wh really is going to happen. so when we say fiscal cliff going back to the original premise of this, what us did

that mean to me? no one snows knows. melissa: no one knows. bottom line if you're out of market you missed out of the you can't let the number numbness sink in. because you will miss out on making back the money the government is takingrom you. ed, tnks for coming o turning to jobs now, a new study says there is flood of manufacturing jobs coming back to the u.s. over the nex decade, right? that is great news. if there is anyone leftin manufacturing to fill them that is. what about millions of americans looking for wrk right now? we have the seniorartner with the boston consulting group. hall, thanks for coming on the show. i want to follow this through its logical progress. there are 100,000 jobs according to your study open in manufacturing but companies are not filling th here. i imagine because labor is cheaper overseas? >> part of it is companies are still outsourcing and because ey're outsourcing the jobs are still leaving the country. but on the other hand, we see movement of companies to say, want to work more

workers overtime because it is cheaper to do it that way. melissa: what does it mean down the road? what does it meanore manufacturing jobs coming to the u.s. and i read a renaissance in facturing jobs in the u.s.? what would happen? >> when china entered the wto. wages in china were 58 cents an hour. at 58 cents an hour it was simple decision to outsource to china. what happened, laws of supply and demand work everywhere and wages in china have risen 15 to 20% a year. that takes costs up. the abily of the u.s. to produce becae we have an economy that works dferent than any other economy. we are not based on protectionism. we're based on competition. melissa: sthe market works at the end of the day wages will gup in chinaringing these jobs back because ostensibly people will realize if you get the labor for the same price makes more sense to make it he. we have our standards. you knowhat you're

getting. how long will that take? by that time will we have any trained workers who are still good at manufacturing jobs? >> that i the big problem. right now we have a work force is trained enough. e average age ater highly skilled manufacturing worker is 56 years. that is the aerage. a siificant amount over 56 years old. so we have to invest in training now so at the end of the decade we have ver skilledororce that can compete on the world's stage that is very important for a lot of issues, not just for economics but our national security. melissa: who iss going to do that? is thereyone out there putting in those programs? or does it have to be the compies look down the line and need workers and plan ahd. >> i'm not sure they will do that. >> companies will start to see they're at a disadvantage and they will start now. we're seeing foreign companies coming to the u.s. where this worker training is part of what they normally do. they're building falities. american companies don't do it. foreign companie from japan and europe will do this to bring the trend around. that is not theway you want to do it. melissa: hal, thank you for

coming on the show. a compelling report. some interesting work i hadn't seen done elsewhere. that is why we wanted to bring it to our viewers. we really liked. thanks for coming on. >> thank you. melissa: we have breaking news on the libor probe. let's go to charlie gasparino. >> on friday fox business was the first to report that the federal reserve released second batch of documents requted by the house financial services committee and would release as early today. those documents have been delivered to the house financial services committee. hear is the run, melissa. let's go back why thiss important. as you know the comttee is investigating the role of ti geithner when he was the head of the new york fed back in 2008 and what he knew and what he didn't know about the libor manipulation. the first batch of documents show tim geithner was clearly in the loop when all this stuff was bng manipulated, right? melissa: right. >> basicall did very little. thissecond document request from the committee investigating this so to speak. lastime they released those documents publicly. you could go to the new york

fed website andause tim geithner a lot of heartburn. this time from what i understand, we're still checking the website, it is not the easiest website to naviga through. what i can see right now, it may change, my phone may be ringing right now, but i don't see the documents on the website. melissa: so they were saying they would relse but not posting them on the website? >> the gave them tohe committee. last time they gave them to the comttee and put them on the website. meent crazy particurlylike the stuff on geithner. melissa: i imagine you will get in the car and drive down there and say, give me the documents. >> when due at foi, will take me three yearsrs to get them. and by that time tim geiter will wo at cigroup. reality is this, the new york fed didn't release it at this time believe, we still have to check that. last time, if you look at the documents last time tim geithner was informed out libor manipulation and guess what he did? he senan e-mail. i mean --. melissa: it was a big headache.

everybody had quotes. >> why, i mean why didn't you at least release this to the juice department? what did you tellhe sec? from what i understand in this document request they haveasked what type of communications he had with various regulatory authorities and criminal authities. as you know manipulation of an interest rate as it has been alleged here, at least one firm, barclays big bank, paying something over $400 million. its ceo had to step down because it was in the middle of this manipulationf the rate very important, right? libor is t base rate for a lot of things, car loans, house loans. they have asked for his communications with regulators. now here's the rub. maybe the new york fed is trying to get out of this saying we can't discuss this confidential stuff with regulators. maybe that's the reason. but there's got to be a reasonhy they're not releasing this publicly. melissa: charlie gasparino, thank you so much for tha reporting. keep usup-to-date on the story as always.. u.s. oil producti is at a 15-year high but consumers are getting badly

shortchanged at the gas pump. we'll explain why. that is coming up next. plus what goes up must come down unless you're red bull's brand. how fearless felix's base jump might have revolutionized the world of rketing. do you have too much money or too much red bull. ♪ .

♪ . meliss so bo times for the oil industr just take a look at this chart. crude oil production has been on a steady incline since 2009. but you would never know it when you go and fill up your gas tank, right? e average cost of a gallon of regular gasoline today is $3.79. that is up from a $1.84 when the president first took office. talk about arude awakening. so what gives? john kingston is plat

global and with his take on all this you are on of the smartest guys in this area. there is no one better to break it down for the average person at home. why are we seeing more oil on the mket but the price of gasoline just keeps going up? >> because it is a world market. it is not a u.s. market. the u.s. ople have been oversold this idea for years thatf u.s. production rose we would have cheaper gas prices in the u.s.. the fact of the matteris we do have cheaper gas prices we would if the s. hadn't produced extra $1.6 million barrels a day from the low of 2008. if you assume for a minute world supplyrom every other country besides the u.s. was same as it is today and assume the world deman wathe same today, and u.s. is producing 1.6 million barrels ss than it is and the world is producing 1.6 million bears less, the price would be same. it with would be a lot higher. >> there is lawout there you can't export here, if you produce it here you have to sell it here unless you

get a special dispensation. there are ways to get around laws. you produce oil here. it goes to market here. if we have the increas not making a difference what is the motivation to have more drilling? >> fst of all it is making a difference here. the u.s. net import dependence which peaked out 11 or 12 million barrels a day back in 2006 is down to somewhere between seven and eight million barrels a day. figure to three to four million barrels a day, fluctuates of oil we were shipping dollars abroad for and getting back oil. we're not doing that anymore. melia: it would be even worse if we weren't, prices would be even higher. what canwe to lower the price of gasoline at pump? what c we do today? what kind of policy can we put forth? what would make a dierence? >> today, i don't think there is any policy you could do tay. by allowing the boon to take place you put oil on the market. quite frany it is a pretty scary scenario to think where the mket would be out the 1.6 million barrels a day.

spare capacity in the world is 2 1/2 3 million barrels a day. could be a lile higher. i really nder if the u.s. could put the sanctions on iran it has been able to if it weren't for the u.s. boom and supply. meliss that is a good point. >> you would beealing with no essentially spare capacity in the world, if you lost the iranian output and produced 1.6 million barrels a day less in the u.s. than you are now. it definitely has given us a little bit of flexibility we mighnot havee had. i just think it will be very dangers to look at energy policy tough one prism, the prism being gasoline prices. there is so much more going on out there. melissa: that's a good point. i don't know, the reports from der spiegle, are making the rounds in energy circles today. did yousee the report about operion murky water, that iran is thinking about dumpinoil in the strait? what did yyu think about it. >> i heard you talking about it. i flew down to houston. i will not comment because i'm not up-to-date o it. melissa: it sounds scary and

murky, right? >> sounds so and would be hugeenvironmental degradation. that is not the kind of thin you could have a well-armed missiles and well-armed aircraft take care of. melissa: right. >> that would be certainly interesting. melissa: that it what makes it clever if it were real. en to talk about it shows how dsperate the whole international situation is getting. john, thanks so much for cong on, today. we always appreciate your time. >> thank you, melissa. melissa: so it just doesn't get cooler than this. fearless felix. oh, shatters the sound barrier r with his record-setting space dive. this is insane. and sponsor red bull's quest ah! to conquer spacewith its brand may just be beginning. we've got details of th coming up next. could you have mde th jump? i can would have be standing there, just couldn do it. pl the government shelling out bonuses t hospitals with happy medicare patients. could it open the door to a new type of fraud? we'r going to explain that.

"piles of mone comg up. ♪ .

♪ . melissa: si guess red bull really does give you wings or at least it did for one daredevil skydiverer. here is felix baumgartner over the weekend, in the process of breaking four world records. the austrian flu himself out of a balloon thousands of feet in the air in the red bull sponsored stratos jump. the height which he reached and plummet to the earth made the jump incredibly dangerous. eight million people tuned in to watch it online. that is ton of people to go to the computer and watch. is that a risky move for red bull or a pr masterpiece?

joining me the sector creative director of a. here is my question. if fearless felix scrambled his brains like s ma scrambled eggs what would have happened to red bull? >> ordinarily you think that kind of thing would be a disast. rememberhe key to branding to ta specifically its audience. lissa: they're not id? if you drink red bull, dying is not a scary thi? you are into it? >> they're not going to be ones dying but guys doing these crazy things, motorcycles or skateboards, they're into extreme sports. they are the kind of guys if their friends told you to mp off a roof, would you do it also? if they're honest tey would say, yeah i would go first. melissa: i wa listening to all the reports about this today. th were sayinghere was a really good chance his eyeballs wou explode in

his head. that his face, the mask was freezing. and so they were pretty sure that he was goingto go into that death spiral. all this gad pr, is what you're saying. these sort of things happening streaming live watch this happening to someone is good pr for red bull. >> think about every kid on a skateboard. what did you say h eyeballs woul blow up. >> from the pressure. >> dude, did you see that red bull y, his eyes blow up. they would watch the video more times that 8 million would have been nhing itas a win-win. a brilliant masterful stroke by red bull. this mighturn out to be the best stunt of all time at least for the time-being. melia: let me follow this logically. these people whoike to watch somebody's eyeballs explode and not phased by this guy potentially dying they are smart enough to have a job and collect money tobuy a product? >> of course they are. red bull sells 4.2 billion euros of prodt a year but that doesn't mean that the people drinking itdon't

harbor some sort of aspiration of being this guy. they're not base jumpping and not wearing the flying squirrel suits necessarily but they like to think they could be. melissa: okay. >> they like to think that could be me. i'm drinking the product. i'm wearing the brand. i'm wearing the sweatshirt that could be me. melissa: wow, you convinced me. hough you think they paid for this and how much do you think it was worth? >> well i don't know what they he paid but if you look at what they have paid over time they spend about 30% of their dollars on marketing. as i said they grossed 4.2 billion euros. they work in about 100 sports. they represent or think sponsor 97 athletes. so they're spending a lot of money. they don't spend a lot of money on typical traditional advertising on measured advertising. they do it on this sortf thing. look what they spent in couple days when felix didn't go up. it was $60,000 in helium. that hhad to take the balloons out of the cases. once you take them out you can't use them again of the those balloons cost uple hundred thousand dollars.

they have been suppoing this last five years. they have spent a fortune of the at the same time they will be in the record books for years. melissa: forever. bruce, i learned two really important things from this segment. number one, it was genius. number two if i see either of my sons with container of red bull i'm taking it away from them and taking them directly to the therapist. this is terrifying. appreciate it you being on the sh. good stuff. >> it was a treat. melissa: hear is the question of the die, are y likely to buy red bull products because of felix baumgartner's record-setting sky jump? he lived. we want to hear what you think on faceboo facebook/melissafrancisfox or twitter at melissaafrancis. i learned a lot on that. the government handing out bonuses to hospitals with happy medicare patients but it could fuel a new wa of waste and abuse. that's scking. wel exain all that nxt. at the enof the dait is all about money, and red bull. ♪ .

♪ . melissa: so here's a new developmt courtesy of healthcare reforms. hospitals with happy

patients will start getting bonuses from the government. patientsill out a survey from uncle sam to make the determination. so will ts program work? here with me is a dr. rhonda scott, execute vice president and chief nursing officer at grady memorial hospital in atlanta where the program is already underway. thanks so much for joining us. i just want to ask you out of the gate. how focused are doctors and nurses on these surveys? >> we're extremely focused on these surveys. as of october 1, we are under newguidelines from the affordabl care act where we areimof toing not only the quality of care but the patient and family experience awell. so we're extremely focused on making sure that all of our patient who come to us have a great experience. melissa: yeah, i read a lot of articles about this and it talks about sort of making sure there is more cable channels in the hospital room. you know, things like making sure the food is better. that there is salmon on the

menu. making sure nurses have phones on them so you can reach them while you're in there. i wonder if worrying about the television and food takes you away from the basic services? >> oh, absolutely not. not at all. we're focused on making sure that all of our patients have excellent care inhe hospital, but also, because they are with us and, could be with us for two, three, maybe si days, we also want to make sure they have a grt experience as well. it's not just abt increasing the channels but it is really about making sure that everyoneas a good experience. you're absolutely right. on that survey it asks about communication with your doctors and communition with your nurses. so one of the things that we did was we gave our nurses handheld phones so if the patient puts on thecall button, and they presshe red button, it can actually send a text message to the rse. melissa: that's a great idea. i've been in the hospital myself and that seems like

at wouldbe a huge improvement. critics though worry if you're rewarding money based on a patnt survey, if there is that direct of a retionshiphere, it is something ripe for abuse. do you worry that other hospitals might take advantage of this andhat, you know, that, there's just pockets of abuse here potentially? >> no, i don't worry that other hospitals will abuse the civil or take advaage of it. it's the right thing to do for patients and for their families. so i have no doubt that we will continue to stay focused, t make sure that we meet the expectations of our paties and that we will be rmbursed or paid for performance if you will baseupon that. melissa: speaking of paid for performance, i always think one of the problems th t health care sector you n't have the customer right there paying the service provider. we're all a lot pickier about what kind of service we get if we're actually paying. for example, if you go into a restaurant if the service is bad or food isn't good

you don't go bac it is very clear-cut. with health care you don't know what it costs and you're not payin the bill and you don't have control. metimes i feel you're not treated like a customer because you're not paying the bill wouldn't it be mor efficientnd to fix the health care system have the consumer an health care provider being closer together rather than hav the government and insurance mpanies in the ddle keeppng everyone apart? >> yes, i do think that both or all, whether you're on the parity side or even on the payer side, that everne should be at the table in terms of making sure that the patients and the families have a good experience. melissa: okay. thank you so much for coming on the show, we appreciate your time. >> thank you so much. i appreciate it. melissa: think your cell phone bill is brutal? one woman just got smack with a 15 quaillion dollar bill. i'm not even sure i know how to write that.

it is 1000 times the size of theu.s. gross domestic oduct. i don't think i can, we'll work on it during the break. will explain afteard. we'll make a big sign. you can never ha too much money. ♪ . ♪

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melissa: time for a little fun with "spare change." thank you, guys. we have a fun one for you tonight. get rey for it. $15 quadrillion by her cell phone company. now we know what it looks like. just for terminating her contract, i guess they were really, really mad. operators told her they couldn't change the computer-gerated statement or even stop the balance fr automatically being withdrawn from her bank account. finally after numeroushone calls she got the right balance which was just $152. kind of a big difference. what do you think about this? they were like sorry, we can't do anything about it. >> she could he gone with a payment pan like $1 million per week. pay it off in 20 years.

speak of this reminds when my daughter went to europe and left heroaming on. it wasn't quite that, but it was close. melissa: and they were probably as happy to help you with it. next up, 1500 skateboarders showed up to a free showing of bake and destroyed to a theater that only holds 600. people running the streets. these arthe angry people who could not get into the coert. take a look at those who couldn't make it into the theaters, they started vandalizing binesses. this is crazy. i w some other close-up video running up to cars and vaalizing the cars. >> they should be skating away.

>> angry anarchists use. one drew on a car, drew on the car. melissa: they weren't able to bake, that is where all the rage came from. it was incredible, trying to tame the skateboarders. it turns out they are not harmless after all. here's an update to the storwe told you about las week. remember pizza hut's offer to give free pizza for life? they asked president obama or mitt romney if they prefer sausage or pepperoni at the debate. pizza hut got a little bit of backlash and are now turng into an online promotion with we the winner will randomly b selected. do you think theyhould he backtracked?

>> they're getti their moneys out of this becse everybody is talking about it and somebody could still ask that question, but it is ridiculous. >> i cannot believe you are applaung the backpedaling. >> howmerican to do this usi the editorial process, do you ink editorial process for product placement. melissa: red bull throwing this guy out of the blue in was good pr, but having this guy stand up. >> i want to watch it for real. >> there's a l that needs to be fixed in this country, i don't want to waste time plugging a particular brand. lissa: a third of employees

make up an excuse just for a day off. it has to be more than that. some of the excuses people actual used are a botched hair dye job. unless you're a tv anchor, don't know how that gets out of work. a bad breakup and really being -@sick. what is the st or worst? can you think of one? you just don't want to share it. >> i lie to myself everyday. >> i wish we had a really good one. i have never been sick enough to have the stadium noise behind me. i have never done that. >> i walked out of a job midway through the