we'll talk about the crowd funding phenomenon. we have the ceo of crowd finder. you don't want to miss it. there you go, make money tomorrow. "the willis report" coming up next. gerri: hello, everybody, i am gerri willis. tonight i'm "the willis report." responsible americans versus an irresponsible government. washington pushes to make home loans easier as consumers tighten their belts. also, don't get ripped off by the repair man. the best advice for all those home repairs. and don't look the ticket until you hear what our expert from consumer reports has to say. we are on the case next on "the willis report." ♪ gerri: we will have all that and

more coming up, but first our top story tonight, the consumer versus the government. it is now clear while washington was lecturing everybody else on responsibility, is completely ignored the lessons of the financial crisis. the federal government wants banks to give mortgages to people with so-so credit. a whole reason the economy collapsed in the first place. the rest of america is more disciplined with their finances. according to a new survey out, so what is going on? joining me now, mark, welcome back to the show. let's start with the problems in washington. the white house saying the health and recovery is leaving too many people behind, especially people who are low and middle income. do they have a right? >> certainly part of the mortgage market is not here that would be otherwise, but the attitude in washington is trying to re-create a bubble rather

than have supplies and demand drive the market. what they are talking about is trying to get people who do not have a good history, this is not about perfect credit people being kept out of the market, this is borrowers who have a history of not being able to get a mortgage. also, the problem washington created like chicago taking up 1000 days to foreclose on a home. if we have a mortgage market to the lender has to provide three years free rent, guess what, lenders are not going to make loans to those borrowers. gerri: one of the interesting things here is the white house wants to put the pressure on the banking industry to land. here's what they were saying today. going so far to say the banks will not face legal or criminal ramifications if they default. they work, they don't work, now the government says we will tell you who you have to lend to.

>> it is really crazy. the lenders get this. for them to make bad loans, they will take losses and the white house response is don't you worry because we won't come after you legally even if they are fraudulent loans. we were already looking at potentially having to put 30 to 40 to maybe 50 billion into bailing them out someday. the administration's plan is less pile on more risk, again it is making the prudent have to subsidize. gerri: here's what the former senior white house advisor haa to say about this. if those who can get a loan are putting down 25% come you leave out the market and entire population of creditworthy folks which constrains demand and slows the recovery. as far as i know, the fha still making loans 3.5% down.

it seems to me they're telling the story they want the world to hear to make it available to democrats? >> this is where they are being disingenuous. fha has a set of standards that are incredibly low. you can have a credit score in the five hundreds, if you have a score of 580, this is not somebody else's fault, you have a history of not paying your bills. if you have friends or relatives who format category but it is a different matter than to say they should be giving them a loan. the problem is the lenders are responsible enough making fha loans that are that bad. try to keep it to good credit borrowers. gerri: a lot of banks are making subprime loans. it is happening all over the place. big institutions are at the same old business that got us into trouble in the first place.

federal government wants people to get loans whether they deserve it or not and banks are ready to make those loans. guess who learned their lesson, consumers. 56% of people surveyed by fidelity said their financial outlook went from scared to confuse. they are now confident. that is good. for a 9% decrease their personal debt and 72%, 72% say this is unbelievable, they have less debt now than five years ago. so let's talk about who learned the right lesson i at who is dog the right thing. what do you make of those numbers? >> since 2007, 2008, they have been getting their house in order. sometimes it has been painful, american families admit there are tough choices and got back on sounder footing.

we've increased our debts, getting ourselves in deeper financial problems, so washington could learn a lot from what the typical american family has done and they have had to tighten their belt and be responsible to make tough choices. time for washington to start doing the same. gerri: they talk about consumers like they are children. we learned our lesson, we know how to handle our money certainly better than washington does. thank you for coming on today. appreciate your time, great conversation. more on this when i'm joined by lou dobbs in 35 minutes. also, three and a half months since a mad man opened fire killing 20 children and six adults at sandy hook elementary school in newtown, connecticut. at least $15 million has been raised to assist the families, but they say they have only seen a small fraction of that money.

now while there are big questions as to how and where the money is being spent, the families of the victims are petitioning the white house for a national compassion fund to help this from happening all over again. a representative joins me now. i have to tell you, i think this is more important, frankly, than gun legislation right now. people from all over the country open their hearts, open their wallets to people in that small town of newtown, connecticut. they are not really getting the money. why? >> first of all i want to say it is as important as the gun control legislation, but i think everybody is behind this. gerri: everybody has an answer on that question, i want to hear about the money our viewers no doubt send them thinking they were going to help those victims, and it hasn't happened. >> that is correct.

very generous american public tonight money following any kind of a crisis and the fine print and the nonprofit says these will be undesignated claims, they can be used for any purpose and what that typically means is some goes to the victims, but very often times it goes for worthwhile causes in the community. it could be for creating a memorial, afterschool programming, all very worthy programs but that is not necessarily what the public intended when they made that donation. gerri: a lot of people are frustrated they were trying to give money to these families and they can't. do you suggest a national compassion fund? what would that do? speak of the national compassion fund will be activated as part of a national response to a situation. in the basic form, a bank account. not creating another nonprofit

with staff and offices and overhead, talking about a trusted repository, a bank account for people who want to give their money to the victims, received as tax-exempt so the donor gets a tax benefit out of it. people suddenly victims compensation experts. somebody like ken feinberg who is having a lot of experience in coming into these situations with massive amounts of money floating into a community and they determine who the victim base is. the extent of the injuries. did you lose a loved one, so for extenuating long-term medical problems. gerri: i know you have been

talking to people all over the country. you have this petition up at white house.org. help me understand what kind of a response you're getting. are people sympathetic to your cause? yes, we have to fix this, or are you being ignored? >> everybody who hears about this gets it. they understand this is a need. when something like this happe happens, people think they're giving money to the families and they are being helpful. unfortunately that is not always where the money ends up. everybody loves the idea. we created the petition slate threshold is 100,000 signatures and if you get 100,000 signatures in the white house says it will provide a formal response. we are proposing something that is to be conducted at the federal level, people sign on. gerri: thank you for coming on

tonight. please keep in touch and let us know when you get some traction on this, we appreciate your help. >> thank you. gerri: we have a new addition to "the willis report" wall of shame. check it out. reality star chloe kardashian and her husband. the charity they run was set up in honor of odom's mother. it was supposed to give to the research, but the network investigators say not a penny of more than $2 million raised has gone to cancer related causes. they say the money was used to support a youth basketball travel team and a quarter million dollars went to odom high school coach as salary. odom said it is my money. his wife is denying the allegations. i say all of shame.

why don't americans seem to trust big business anymore? and are you sick of paying too much for simple home repairs? looking after you and your money coming up next. ♪ if you have high cholesterol, here's some information that may be worth looking into. in a clinical trial versus lipitor, crestor got more high-risk patients' bad cholesterol to a goal of under 100. getting to goal is important, especially if you have gh cholesterol

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we asked total strangers to watch it for us. thank you so much. i appreciate it. i'll be right back. they didn't take a dime. how much in fees does your bank take to watch your money? if your bank takes more money than a stranger, you need an ally. ally bank. your money needs an ally. gerri: spring is here were almost here. if it requires a pro career going to go out and hire a contractor, how do you make sure you're paying a fair price? and make sure the job turns out the way you wanted it to. joining me now, tom, it is great

to see you, thank you for coming in. this segment started with me and my water heater, which is not working that well. so it goes out, my husband brought them to me to take a look at it and they said you have a blown circuit breaker pump and that is going to set you back $400. so my husband went online, there's a part number on everything and you can find anything on the web. he found that it cost $150. his point was it is a ridiculous markup hoping you don't know and you're not smart smart enough to go online. >> certain types of repairs that are emergencies contractors feel no shame trying to get as much money. >> we want it right away, but we don't have to have it in the next 20 minutes. >> when it comes to plumbing something that has to be done pretty quickly and with those kind of repairs you are more likely to fall victim to that

sort of predatory pricing. >> how do you know? we went online, is that the best thing to do? >> if you don't have a relationship with a contractor, that is the best position to be in so you are not jumping around for an emergency repair job. but the best thing to do is to look at, go online and look at sites that have real reviews of consumers. gerri: i want you to help me with when you hire the contractor, he is going give a statement of what he is billing you for, what the costs are going to be. where can i say look, obviously it is parts for some things, which is charging you for the elements he is using, what else? >> i would look at the parts because it is easy for you to quantify. is it reasonable to have a market? yeah, but not double the price. look at the labor.

sometimes they have the labor assigned to every part of the job but what you're doing three of them at the same time you can reduce that amount you are paying them. gerri: we have worked with a lot of contractors, you rarely see that and it was nearly triple the price. just shameless inflating of cost. what is the best way to approach a contractor about your concerns of a price and you want to be reasonable, you want to be fair. so you can get good service, but at the same time you don't want to get taken. >> i would say i know you're in business to make a living. i understand that it's your job. there's a lot of labor and vote for something a small project or whatever the particulars are. talking on their level, they will respect that. you have to do your research,

sites like ng list, other reviews of the contractors gives you an idea of who is the best. gerri: i still like knowing what the things cost so my company i know what i'm looking at. >> if you are planning a project, developed your own specs. if you are planning to do some work in your bathroom, you go out and figure out what exactly you want. that is your specification. in the contractor comes in and bid on your price you are not buying into what they want to sell you, you're developing your own specifications to get an apples to apples comparison from contractor to contractor to contractor. gerri: i like that. thank you for coming in, i really appreciate it. later in the show, scandals erupt at the most well-known universities in the country. is this what parents are paying for?

and if you don't trust washington, but do you trust corporate america? details next. we went out and asked people a simple question: how old is the oldest person you've known? we gave people a sticker and had them show us. we learned a lot of us have known someone who's lived well into their 90s. and that's a great thing. but even though we're living longer, one thing that hasn't changed: the official retirement age. ♪ the question is how do you make sure you have the money you need to enjoy all of these years. ♪

gerri: big government and big business have one thing in common. americans don't trust either of them. next, why the institutions are letting me down.

gerri: whether it is a bad government, bureaucrats run amok for the fat cats on wall street, one thing is clear. the american public doesn't trust any of them. public trust in our government is as full as it was during the watergate scandal, 73% of americans say they rarely

trusted. corporate america isn't off the hook either with less than one fifth of the general public believes business leaders will tell the truth, so what gives? and america's largest institutions change? joining me now, author of "integrity, the indispensable element." a pleasure to have you on the show. this is a question i ask myself all the time because it is becoming increasingly clear americans don't trust institutions of any sort. where the government and big companies go wrong? >> it is true, there's a lot of distrust in america today. but all is not rotting in this country. there are plenty of people and plenty of institutions that are standing monuments to integrity. but all too often in the recent past ther that has been lack of emphasis placed on integrity and as result of that we have seen an endless stream of high-profile scandals, ethical fiascoes, conflict of interest and the likes which have all

been highly publicized. gerri: you say they have been highly publicized, and we covered them on our show. unfortunately what some of these scams do, insider trading scandal, it undermines the trust of consumers, investors, small investors have in the market. they don't want to invest so it seems this loss of integrity has had a bad effect on the country as a whole. >> i agree with you, but we do need to keep in mind everyone does not lack integrity in this country, and not every company or official has no integrity. the scandals he referred to and the publicity surrounding them have had a great deal to do with undermining public trust and public confidence across the

board. gerri: a great example of somebody who handled it right. tell us about that. >> that is a landmark case of corporate integrity. in 1980, eight people died of poisoning upon taking tylenol, and it was believed in the general public that tylenol was at fault. in fact, it was not. but the chief executive officer at a great cost to tylenol and they great loss of sales took his product off the market entirely until the matter was completely investigated. when it was found tylenol was blameless, he brought the product bac back to the market d tylenol sales were greater than ever because consumers could then trust johnson & johnson. it is a landmark case.

gerri: i think there is a lot of take away from that example. the executives told the truth, and they were very well-regarded for that. thank you for coming on the show tonight, fascinating story, fascinating book, thank you so much. >> thank you for having me. gerri: now we want to know what you think. who do you trust most, government, big business or neither? i will share the results at the end of tonight's show. coming up, lou dobbs gives us his take on subprime mortgages 2.0. and how upset would you be if the money you pay for your kids education went to abusive coaches like this? our panel weighs in on the disturbing new trend in education. welcome to the new new york state.

what's the "new" in the new new york? a new property tax cap... and the lowest middle class income tax rate in 60 years... and a billion dollars in tax breaks and incentives. new opportunities for business. over 250,000 new private sector jobs were created over the last two years. and 17 straight months of job growth. with the most private sector jobs ever. lower taxes, new incentives, new jobs, now that's news.

to grow or start your business in the new new york visit thenewny.com

gerri: well, it seems carnival cruise line is cursed. reports from alabama, the triumphant broke loose from its mooring. under going repairs related to the disastrous trip in february. engine room fire knocked out the ship's power and plumbing for four days standing 3,000 passengers. one person has been reported missing. unbelievable. the beat still want. a slew of scandal brewing. students and taxpayers are the ones stuck putting the bill, take exit eight come a radical list and former jailbird spent 22 years in the slammer for an armed car robbery that left to cops said. she now holds a prestigious teaching dig at columbia university. and their is a shocking new video of the rutgers basketball coach shown hurling basketball's

the players' heads and on the names the personal accounts the on-air. joining me now, small-business experts and attorney jeremy spencer. welcome back to the show. what do you make of this professor? >> it is horrible. it is a reflection of our society. twenty years ago that woman would have been scanned. i understand she is associated with bad people and was an adult when this crime took place. let me also tell you, she dropped off for infantile the babysitters in order to pull this heist. what kind of woman does this? now we are entrusting this murder, the former radical liberal to and from our children's minds? if i am a parent columbia university has a duty to disclose. gerri: they have disclosed. you disagree. >> i went on the website for columbia university, and they do

not disclose it in the biographical information section. it is interesting. this progress being uneducated for more than 35 years. what we know is that most of her training and education was done during the time that she was serving a sentence in state prison. i think maybe she is qualified did talk about the difficulties of parole and reentry. i don't know if that qualifies her to teach at columbia. maybe appears again speaker. maybe offer a written essay on this bill which we know she has been published. i don't think -- gerri: what department? >> social work department. gerri: i like this and think by taxpayer dollars are supporting institutions like columbia and it makes no sense for me from my point of view and have convicted felons teaching. what do you say? >> i agree with that, but like any business, a college get decided they want to hire. it is in their best interest to

retire the most upstanding and qualified people whether it is a professor or coach or an administrator. they need to think of -- gerri: wait a minute. columbia is not a business. it is a public institution supported by taxpayer dollars, and if they don't get that much directly, they do in terms of the laws that kids to get from the federal government to attend school. do you really think that they wake up in the morning, the deans of school, thinking about profit and loss? >> well, it is a private school and the tuition is over $61,000 a year for tuition, room, and board. they do -- you know, i agree. colleges need to think about the well-being of their students' first. i am curious to know. gerri: wait a minute. i will make this point because i have a producer in my you're telling me i'm wrong. i'm saying their public the distance to go to school there it dollars from the federal government in terms of a loan. taxpayers are funding columbia in that way.

>> i have to say that it is illegal to discriminate against a felon. unless you have as justifiable business necessity. in this case i think exposing young people to a convicted murderer and beef is a violation of their duty. >> i think we need to take a step back. as is general i think that is is a very rare individual that as much to offer a higher education level. she might be exception to the rule because she has accomplished so much. she's that teaching microbiology. >> she has been indoctrinated with that since she was a child. >> that is the distinction. she is not teaching political views. she's talking about perot and reentry and reading the lot. gerri: of last word. >> we towson's the basic

research schools before they apply. the cannot do a background check on every professor, averaging two is there. you will have to teach parents, teachers and kids to make uc misconduct like in the case of the coach. gerri: we have to do the record straight. i love this story about the weatherman who drove the getaway car, teaching at columbia just blows my mind. such a to talk about him. this is another case where parents would be appalled to learn what is really going on at the institutions where students go to school. what do you make of this story? >> first of all, it's all about money. let's face it. athletically this goes on all the time. all you have to do is think bobby knight. universities and colleges turn the other cheek because it brings in so much money. >> it doesn't in this case. i don't mean to interrupt, but

it doesn't. three years of a losing season making $650,000 per year and he was a terrible coach. why they did not fire him when they first came out, i don't know. gerri: let's get cat in year. we have to give you a chance to chime in. >> it is disgraceful what this cuts did. i think it is awful that he is only being fired now when this becomes public. students need said be okay with being a whistle-blower. these poor students who were at the players, the fact that -- i don't know, that not one of them came forward. >> the director of physical development for the student came forward. he was fired. >> that is exactly. gerri: is not about money. >> that turn the other cheek. i don't like sports. i was a piano major in college. one of my piano professors at tournament for nominee he would have been fired.

>> this state-funded, rutgers university is a state university. afraid that if they took some action it might come out. it might become public. and now it came out. gerri: i love this conversation. we should have an education panel. it sounds so boring. you guys do a great job. thank you for coming on tonight. you guys were terrific. rickenbacker will tell you how to avoid as busty -- pesky and expensive travel fees. lou dobbs tell me why this is going down a dangerous path. stay with us. ♪ my mantra?

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ask your doctor about the only underarm low t treatment, axiron. ♪ gerri: who want to bring you an important update to a story we first reported monday night. the federal government and turns jumping is dragging their clients to have dragging their feet paying claims. we spoke to one homeowner who said he was getting the runaround for officials. >> the thing is, there was a complaint line. i called a complete line. they answered it and said they were not taking any more complaints. now, you know, is -- its very frustrating. gerri: maurice contacted us today to say fema and his insurance company, they call him after he appeared on the web -- "the willis report" to say his plan was settled.

because when you get the check. who want to make sure it happens. president obama is pushing for everyone to own a home, even if they cannot afford it. no one in washington learned the lessons of the housing crisis. for more let's bring in lou dobbs. lou, this is one of our favorite topics the -- >> of favorite topic. he combines two of those old adages. the government is here to help and the check is in the mail. i think in the incense of the fha and this call by the obama administration for them to lower their credit standards, it is almost incomprehensible that this demonstration, no matter -- suppose no one is more critical of this a administration and i am, but even i am stunned by the stupidity of the statement. we are just coming out of the worst economic crisis since the depression. it is certainly without any qualification whatsoever the

fault of the agency's that permitted this securitization of mortgages. and they're at it again five years out from the death of the crisis. the. gerri: the administration say we will let holder fee to the fire of these people go belly up. the government is so involved in the banking process. there's no daylight. gerri: that is true. you would like to reserve the fact that this is the obama administration and not necessarily the government. there are a lot of people who know better than these fools. this demonstration is demonstrating incompetence, intransigence because of their alogical impulses and initiative. this is got to stop. we have to rediscover who we are

, and this administration is now functioning and some new levels to be what i marvel at is that the news media takes this man seriously. this is a president who is growing up everything he is touching. gerri: enola like, we have to rediscover who we are. the bailout of fannie and freddie, the housing programs and the money forfeited. you could have bought out more homes than went into foreclosure. >> in 2008 we could test the $1 trillion picked up all the mortgages for every house in foreclosure. think about that. we spent trillions and trillions. we lost seven jillion in the housing market alone. and to think that, you know, that was -- by the way, this is equal opportunity criticism.

that was abolished administration. when john mccain suspended his campaign in quebec to washington . just stood there side job. the white house without a thought as to what to do. gerri: one issue that gets brought up time and time again, people said that government should not be in the business of supporting housing. that is agreed. government should not be the lender of last resort, government should support private property rights and make sure that there is an even playing field and lending, and that is it. gerri: that is the traditional role of government and in that sense i agree with you 100 percent. they're there to secure our society, not there to secure mortgages and sub prime lending in the marketplace. gerri: anyone who can fog americans alone. gerri: some of them are not even fogging mirrors it turns out. gerri: what you have on the show? >> we will be talking about this

the north korean direct threat to the united states saying that they could launch an attack against the united states, nuclear attack within the next thereto. how much of this is, in fact, something that they can carry out, we don't know. as he said, the defense secretary, we cannot afford not to take the threat seriously and r.h. respond. gerri: only a few moments away. thank you for coming on. more to come. my "2 cents more" iron sequestered sarkozy. things you need to hear before your next trip. stay with us. ♪

gerri: to fees have you fed up? clever ways to cheat the system the next time you fly. find out how in two minutes. ♪

♪ gerri: whether you are flying more driving to your next vacation, chances are you'll get nickel-and-dimed the whole way. airlines alone collected more than two and a half billion in baggage fees from the first three quarters of 2012. even on they expect the fees to get worse. senior project editor for consumer reports joins me now. it's great to have you here. you're the man when it comes to this kind of thing. think you understand better than anybody. i feel like with their lenses of

the year, feed there. >> extraordinary at their ability to the extracts you from your money. almost a billion dollars in total fees. and everything from the choice of the seats to when you board to when you check your luggage to even now you pick up your ticket. there is no end. gerri: said think it is part of there game plan for making money they have all these different kinds of fees. which of these airlines have the worst? >> it used to be the discounters to other low-priced airlines. spirit is well-known for its add-on fees. in terms of what they charge for it. a 12 page menu that you can choose. these so-called legacy airlines that don't, delta, united if you check the details you will find that most of these airlines sneak in fees here and there.

the u.s. to do it baggage. you may actually be charged more . gerri: charged for going to the bathroom. he should travel light. that is kind of obvious. he also said trial love the airline. the last time i tried, they are not necessarily the cheapest. >> and the change from day to day and moment to moment. but the good thing about those as they do some things, like they will let you check at least one back for free. gerri: that is good. critical. when limit is 50 pounds. >> they differ. some have a lower threshold than others, but it can add as much as $200 to will what you are paying. it is extraordinary. gerri: frequent traveler by year, get a credit card, an airline credit card. gerri: you don't have to be that

frequent flier. you can get perks like preferred boarding : no change fee. that's a big one. if you want to change your flight it could cost $200. so it is that the preferred boarding and maybe even get to check back for free. it can pay for itself. gerri: charging by weight which is amazing. let's turn to hotels. the hotels are notorious, and there are sneaky fees. if you want to stash your bags they may charge you. >> i reported on a hotel fees for years. about a $2 billion per year in history. not just the many bar. you expect to pay five bucks for baggage chips, but you will pay a restocking fee to have an employer you put that bag of chips back. gerri: that's ridiculous. >> internet service, the ira until the more you get whacked.

if you don't cancel a lot of them are attacking, one nuys service charge. it's hard to back out of the deal. it's rough. gerri: great to have you here. thank you for coming in. >> my pleasure. gerri: we will be right back with our answer to the question of the day. do you trust more? my "2 cents more" and why he is heading to a white house while groups are being turned away for taurus. don't go away. ♪ welcome to the new new york state.

what's the "new" in the new new york? a new property tax cap... and the lowest middle class income tax rate in 60 years... and a billion dolls in tax breaks and incentives. new opportunities for business. over 250,000 new private sector jobs were created over the last two years.

and 17 straight months of job growth. with the most private sector jobs ever. lower taxes, new incentives, new jobs, now that's news. to grow or start your business in the new new york visit thenewny.com

how old is the oldest person you've known? we gave people a sticker and had them show us. we learned a lot of us have known someone who's lived well into their 90s. and that's a great thing. but even though we're living longer, one thing that hasn't changed: the official retirement age. ♪ the question is how do you make sure you have the money you need to enjoy all of these years. ♪ gerri: earlier i spoke with other jim thomas to told us why americans don't trust governments or corporations because they lacked integrity. what do you think? could you trust more? the government or big business.

here is with some of your posting. big business, not even close, that big by winning customers. those to blame for this country's problems. when will the american people wake up? we also ask the question. no one said government. 80 percent said neither. that is telling. finally, your money pays for the white house, but their money helped the current occupant get elected. that is why tours are no more, but the obama's hosting a star-studded ccncert this month. take place april 16th and feature stars like out green, queen latifah, cindy lawford, justin timber lake, the people who are supporting the government, not to mention this week's easter egg roll went off as planned. once again, this administration's priorities could not be more of a walk. that is my "2 cents more," and that is it for this tonight's