tv The Willis Report FOX Business June 12, 2013 9:00pm-10:01pm EDT
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tomorrow. %-all of us will be on irs web site no night if you missed it, no i'm kidding, see you tomorr tomorrow. crux steal your personal health information. tonight we will show you how easy it is only had into the system ourselves. >> also, a new danger on the road aais here to warn us about what they're calling a public safety crisis. and big box stores ting gourmet. w good is the fresh brewed target? we're watchi out for you tonight on "the willis report." ♪ gerri: we will have all that d
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moreomingp, but first, wild and powerful tnderstorms hitting the midwest. said to affectround one in five americans. the seam weather could spark up massivetorm of strong straight lineinds spanning at least 240 miles. here with th latest, fox news meteorologist. what is going on? >> a big storm systeright across parts of the planes. three different wches, one across areas of monna which is not the big event. that is right down here across parts of iowa, minnesota wisconsi, and illinois. a tornado watch in effect until 9:00 p.m. so a severe thunderstorm watch in effect until 1:00 m. these are bot deemed particularly dangerous situati watches. an elevated threat. some ofhe tornadoes thawe see in this one, this could be long lasting and very large and damaging. by the time it is e across chicago and points east, it's a
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big, long line. a very wide one -- wide line of orms that potentially has winds around 80 miles-per-hour. no sir you that in the second. to different are ohe storm right now thwe are watching with tornado warnings. this ec across areas of vital andn toward illinois and another one in here just to t west of chicago. of 15 miles to the west around juliet. in that storm is moving off toward the east. ta a look at the future radar. ov toward chicago, this is what we're looking at for storms right now. it continues to develop and move in oward the chicago-area, likely within about anoth hour or so. then where you see is here, that is what this model depiction of this radar shows as a direct. very strong winds from parts of southwestern michigan. an then in throughout northern indiana. throughout the evening the storm continues to pull off toward the east. likely staying intact al the way through the overnight hours, cutting through much of ohio, a
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big area seeing very strong, damaging winds. the tornado concern that weave is the beginning of his event which is wt we're dealing with right now to read later on in the afternn and into the overnight hrs it becomes a much stronger, strong windvent,igh-risk issue f that across this area of indiana and michigan and in toward illinois. gerri: holy cow. whats going on this spring? i don't understand all of this extreme athethat is going on. why? we did not have a very extreme tornado season to start out, but that did changence we get to the storms we son of, of the the last couple of weeks. in a and into june i the peak of severe weather season. when you get these kindf events that happen in june. we're right on track. they have hit some very big cities. we're paying a lot of attention to it because of the amount of people are involved. gerri: very dangerous. casey would you can do about that to get it over with?
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lets get int that 80 degrees summertime. >> tomorrow the storm redevelops and reenergi i across the mid-atlantic and northeast. areas from south jersey, adelphia, baltimore, d.c., do to around rich and i looking at another event. today's. gerri: starting to hold u responsible. thank you for coming on. appreciated. well, from the sky to the ground and the steady from aaa as warning the in-car technology allowing drivers to text and ca for it- 103 is not risk free. jack neln, this traffic safety direct. i' shock bause this technology that all these other makers are putting into cars, i thought this would kp us safe. you say no. >> well, the was the intent. d certainly addressing the manuel aspects a a
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prerequisite for addressing that distracted driver probl. the challenge we have now is we are not adequately addressing the mental or cognitive aspects of thisistracted driving. usin technolog and engaging in tas well behd the real pulls our focus away from the important task of driving i: to see people use this stuff. on the dashboard. you can talk to somebody on the telephehayou're driving. you see the ople. they have their eyes o the road. what's the problem? >> that is what iso interesting about this new research. we have studied this issue i a way that is never been done before looking at 50ears of research done in the aviation dustry to sort of look at the cognitive or mental distraction involved in pilots flying airplanes and the apache helicopter and all that resrch into the cockpit of a passenger vehicle. what we learned was that ung voice commds to navigate systems in these techologies d also to send every -- sen
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an receding else was more cognitively distracting been talking on the history cellphone gerri: wow. so let me show our viewers the number of vehles, cars that will have the systems, these handsfree systems. 9 million. it will be 62 million in 200 so you think the automakers are using this as a w to sell cars absolutely. you thiik these systems need to be banned? >> your not really interested in looking a federal regulation at this point. squarely focused on working with industry to a try to find unusual solution to this really important and growing problem. weave shared the results of our research with industry in advance of releasing a plicly. in hopes ofrokering a relationship witth movin tord. gerri: getting washington involved is a nightmare. just ask you this question because you did extensive research. were these people good drivers to begin with?
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did you pick up a bunch of people w can't chew gum and watch? at tell me who you have participate? >> the folks to participate, over 100 of them ey had an average of seven years of driving experience and of their belts which i importt because they're familiar with the importantask of driving. it's a cplicatedhing, as you know. he useteenager's for older people who are starting to@ struggle with issues of cognitive decline would not have been ideal. so we use the everyday dver, people like you and i have been doing this a while andou reported using cell phones while driving on a regular basis. gerri: interesting findings that surprised the heck out of me. thank you for coming on. >> thank you. gerri: a lot more still to come. just getting started, includidig the inside scoop on a new weight-ls drug just approved by the fda. if you want toose wght the old-shioned way, some of the nation's biggest retailers are getting in the business of fruits and vegetables.
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gerri: big box retailers like tatarget and walmart are betting big on fresh fruit like -- threat fresh food like food to the bubba -- fresh food like fruit and vegetables. you get a store refund if you're not satisfied. by your veges and eat them, go on, come back and say you didn't like him and give your money back. are consumers getting good deal? the editor of superrket group. welcome to the show. good to have you year. appreciate you coming on. what do you make of this move? this is brilliant by walmart. as you pointed out before, the way we need to be eatingo los weight inor good health is half of our plates should be full of fruits and vegables. en a quarter of a protein and
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another quarter of grains. not only are theyn tnd, but really when you take a look of walmart who is the largest food retailer in the country, people don't think about it being high-quality. what we do is choose our supermarkets based on the produce department. if they are saying front and center, we have the best produce out there. were willing to put money behind it. gerri: i duties my supermarket on the basis of produce. has to look good. for walmart this is really interesting. seems like a move into what is an upscale luxury every now almost becse you see how companies like wholefoods and others are makg a ton of money an just this kind of thing. of trying to go upscale? >> and not sure they're trying to go upsca, what's going on behind the scenes is for the pasthree the five years walmart has been working with local farmers. walmart is one of the lears and stainability.
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so they have been leading up to th. grace sources of supply and then actually gone out there and hp farmers financially to be able to grow better quality crops, understand business techniqs, understand how the work with walmart. this wasn't just somearkeng guide that says, here's a great idea. gegerri: i read their buying locally produced products. you're saying they're giving these folks in cash. that is azing. doesn't it go back to this promise that then made to the federal goverernment would they said there are gng to spend more time, more of their sto space offering healthy food. you know, they fell down on that promise. people wrote really negative stories about them, and he they are trying to come back. ist all hype? or is this actually goingo happen? >> it will happen. let's not forget that walmart is the largest food retailer in the country. number two, when you look at that scheme about coming up with
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healthier prooucts, the denigrate job. the justin advertise it and they rely didn't connect it with a typical walmart shoppers. what purdy's does is levels the playing ground. i don't car whether you'r making 200 grand a year or 20 grenadier capri's is proced. and what they're doing by having this great produce is bring in some people. to your point you can say you don't like it. wee going to find is they have actually trained 20,000 store magers, store level employees about how to display produce, make sure that your perris is fresh and so on. they're is a lot of substance behind this program. gerri: and a half botox eurobond target. th're coming out with this line of organic foods. that whe the money is. twice the rate of growth of other categories in organic. really getting it right.
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is that something we can trust? >> yes and no. wi they get it right, absolutely. target, en you look at their larger farms private label, it's a fabulous line. the problem is in a lot of their stores of food is not front and ceer. it's off to the cider in the back. that's what they really haven't gotten traction. when you talk about organic, keep in mind that organic is not one of a healthier. what it i, it's free of certain pesticides organic and have over 100 different pesticides being ud. is not gm know, there's a lot of problems when it comes to organic a well. he take a look at the pers recalls because they're actlly being able to use, whether its sewage sludge or just natural fertilizers, that's where aot of the co-ad problems have happened with organics. so it's not the e of the all. allow the peoplof buying organic because they perceive that it's healthier.
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not necessarily by local. what comes to produce. read the labels carefully. gerri: you have to come back to talk more about organic labeling. the topic that interests me and it's great to have you on the show. thank you for coming on want to be where you are. you look like you're out in a marina summer. >> seven san diego. beautiful san diego. the suis just coming out now. gerri: appreciate it. later in the show, our in-depth look get your medical privacy continues as one of our experts shows us jus how easy it is for hackers to get the information onour private medical data. next, we answer the question how you do that. tips on picking the right credit card before you take that next overseas trip. ♪ [arry ] younow throughout history,
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♪ gerri: your credit card can make or break your next travel experience. how do you choose the best one when you go overseas? joining me now, consumer educion president for credit talk, welcome to the show. great to see you again. less talk abouwhat people should be looking for. it really matters. >> the number one thing you want to check about before you go overseas is will they charge me of foreign transaction f. can cost you extra one t 3 percent on every purchase. look for a card with a zero transaction fee.. gerri: i was in canada over the weekend and i don't even think about that.
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i ran into that whole thing with the smart chip. our credit cards don't have them, but when you find a card that h won, that's where you want wheyou're traveling overseas we are really lagging behind arrest of the world of technology. most of them have that magnetic strip which doesn't work a all other european countries. we want to look for is a card that has the chip. idlly chip and pain which means you will enter pin number. more secure and the most widely used. you also like travel assistan services. can you get that? >> a lot of cars will offer you certain travel assistance services. yoneed to be medevacedhat of anotr coury or lose your luggage journey o change your travel plans, you may have to pay f these services, but at least you know you have someone experienced enue to the process. gerri: a want to walk you through some of the cards are recommending, the highest credit card from chase. >> this is a gray card. no foreign transtion fee.
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dmv. a smart card. it also gives you trave awards. when you sign that he wld get two free nights. travel assistance. after the first year they're is a $75 annual fee, s you have to weigh that against the rewards are earning. gerri: bankamerica our travel rewards. >> and no fee card, no forgn ansaction fees and you on't have to -- you will have the smart card. you have e technology. right now they're offering 10,000 bonus points. that's worth about a hundred dollars in travel. gerri: platinum rewards visa signature card. >> always making our list of best credit cards in america. they're just a really good crit card. sort of a credit union, but you don't have to b in he military to join. a phenomenal teeseven nominal fee you can sign up, and when i like is it is that true smart card. as the chip and pen technology. you won't have any problem using
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the cd when you travel overseas. gerri: advice for pple the don't want to get any credit card, and there are lots of us. what is it? >> i would say the first thing is collier issue weren't find out if the charge of foreign transaction e. yomight have one that doesn't. ask them if they're offering smart cards. some issuers will give you a smart cardpon request. u may not hae to sign up for a necredit card and made them get a new credit card. they have th3% fee. the transaction fee so sometimes it just makes sense gerri: i lovehat idea. ask for the smart card if you can because then you don't have to get in a card. you can justeep your existing one. thank you forrcoming on the show. appreciate your help. >> thank you. gerri: well, it's time now for a look a stories you're talking not tonight on foxbusiness.com. another choppy day of trading as investors start preparing for a time when central banks ease up
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on a stiluseasures. stocks opened higher before reversing course after being up more than 100 points this morning it ended dow more than 100 points. an indian tire maker is buying a high of cooper tire and rubber for more than 2 billion. t apollo says it will keep the company's u.s. plants op to retain its management. this acquisiiion creat the wos seventhargest tire makers. around the globe expressing concerns about thections being taken y the turkish government to car the square protesters. poce fired tear gas into a crowd of thousands and use water canns. today the prime minister's office said they could be open to a referendum to end the protest. kaj growing number of key california cities are a lot worse off than previously thought . the changes from moody's and the government accounting standards board could result icities like los angeles, san francisco, san jose and others joining stockton and san bernardino in
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bankruptcy court. the nerulesould lead to governments having tough up reported pension liabities costing more than 320 billion. some of the house stories right now on foxbusiness.com. we have more to come. we will continue o ourook get your medical pvacy with a guest who will show us exactly how eeasy it is to get your medical recordsct. and how the government is making things worse. don't go away. ♪ you hurt my feings, todd. i did? when visa signature asked everybody what upgraded experiences really mtered... you suggested luxury car service instd of "strength training with patrick willis." come on todd! flap them chien wings. [ grunts ]
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card, and in many cases it is less secure. i'm talking about your medical records. we wanted to find out just how easy it was for the bad guys to steal your medical debt, so we decided to try ourse. the results were shocking. i sat down with several security expert and with nothing more thantop and an internet connection we were able tax as a vast trove of personal information. gerri: i know that people have been stealing things off of the internet forever, but now you're saying that they are stealing medical records. what is it they're getting? >> that's right. credit-card affirmation has been stolen f a while. financial information, but health records are turning to be extremely valuable on the black rket because of the great iiformation that is a never criminals to do identity that, social security numbers, date of birth, name, address, financial information. it's a gold mine for criminals. gerri: the numbers that are out there in the public purview, 92% of health care systems he een breached, compromised in se
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way. >> that's a lot. so the health and human services tracks breaches under the privacy act. and 92 percent of the organizations that are out there that we have surveyed have had toept a breached health and human services. gerri: where is this information stored? >> the of permissn to start on a server. could b simple as just a machine under someone's desk at small medical practice or it could beme a y know, in a data center of a major hospital. but the key is, most of these systems are connected to the internet because the informati has to go from one organization to another. and remote employees have access this data. gerri: two has asset to access? >> it' supposed to be your health care providers, doctors, nurses and other conditions that take care of you. the problem is, once these systems are connected to the internet and there are vulnerabilities in the system, th means that hackersverhe internet can gain access to the
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stated. gerri: id systems sposed to be secure? and may come as a patnt want to think that my information is not being stolen left,ight and enter. >> they're is law whichs to protect your medicalrivacy. so the law says that anyone who gathers your medical information's has to protect it. protect your privacy. but the problem is, as we see breaches all of the internet, the technology people using, the softre, operating systems, the way they're being maintained, thave lots of vulnerabilities. and when we test these systems we almost always been. gerri: i want to see doctors front door, if you will. >> short. it is real easy to find the front door. when an aackkr was to steal electronic medical records, what they can do is they can use a search engine to just search for the word blog in, password,nd health. they will gethousands of sites that are connected to the inte that you can be pretty sure is health care affmation
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behind that logging screen. gerri: what our research in? we are searching -- >> we are surging. those in the three words. these different website to going up, coming up. i just click on one year, you can see a lot in page. gerri: presumably if i were doing --ork and someone that -- some kind ofealth care facitys well with log into. >> exactly. if you were a doctor, nurse, you have a sitwhere you log in to match your user name and password. the thing is, when they're is a vulnerability in the software that often can b bypasd. gerri: you do this all the time, you are testing people's systems to make sure they're secure in finding that they aren't. show me how you break through. >> you fingerprint what kind of software is running. you go look up in a vulnerability database, sponsored by vhs which lists all the vulnerabilitiesn the systems and do a search for that ece of software. and when we do that search you
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will see that a list of all abilities is coming appear. so something called sequel injection, uestricted file upload, rossette scripting. these are all different types of vulnerabilities that attackers can use tools to get right into system. gerri: can anybody get into this database? >> it is a public ta base. when you die down into one of these, you can actually -- is willing to write to the way to exploit the information. gerri: oh, my goodness. >> it gives me basically instructions on how to do it, and what i do i take that and put it in a tool which will then attacked the system and extract all the data from it. so you can srt. drug sales, the employer data. these to the different fields other in theatabase. gerri: i did not realize there was that my state. that details. history data coming
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immunizations, insurance companies. so you're telling me that anody could vtually get this information. >> that's right. and so i think the primary reason people are doing this is for dentity theft because that is so valuable. gerri: look, what we're doi here is really a simulation because we can't really do this without getting in trouble, right? >> right, but this is real medical electronic medical records of four that is readily available and that people all over the country used. it is installed and thousands of places, and we just install our own copy to attack. gerri: i think this is so important is right now the governments requiring a loof these recordto be put on line, to be put on the web and the internet and a it themselves sarah a tipping point, and now most records are on le. we expect all of them to be on line. what does at mean for safety? >> that a really ccerns me. there is a natural course to adting thnology where the more sophisticated organizations
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, the larger city hospitals and things likehat will start with this. and they have the i t staff, they have the capability to secure those systems. but when you force people to install software, often times they don't -- theyon't know what to do. gerri: the smaller offices in the smaller systems and the smaller medical colleges and schools. >> and when they're is a deadline has to be done quickly. and when things are done quickly, oen times secity is up by the wayside. gei: unbelievable. now, what you saw was a test. but it could very easily have been real. in the past three years 21 million people have hadtheir electronic records stolen. the advice from hospitals and doctors is simple. make sure you're running the most up-to-date software for individus check your health records and make sure everything on them is really about you. look, earlier i was on fox news
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talking about this and got a tweet from as u were saying, just gave the bad guys and how to guide. remember, they already know this. we didn't show everything. it's important to get the word out of the problem can be fixed. now we want to know whatou think. our question, do you trust doctors and hospitals to keep your medical records private? log onto gerriwillis.com and on the right-hand side of the screen. alice chin results of the end of the show. more to come. rickenbacker, must your advice for u.s. home. stay with us. ♪ at od, whatever business you're in, that's the business we're in
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eat lesess, but does it really work? fo news medic 18 joins us now with the dails. how es this work? well, it works on t chicals therain, serotonin, and it basically signals you to not have that appeti. i think it does work, but the studies show it only works about 3 percent per year, meaning if you're to under 50 pounds you might lose maximal of 10 pounds. for me as an internist, tha is okay, better than not lose imagine pounds. but you know, have we tried diet? gerri: some of the financial details because i think people would benterested. wholesale price of this thing, $200 which couud be difficult for a loof people. and then there a other restrictions. you have to have a body mass and back -- index of 30 or 27 with rape related conditions. again, as you say, the weight ss, well, it can beinimal. three to 4 percent, that
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10 pounds. that's not all that much. >> and as you just pointed out, $200 wholesale price to mind of think insurance will cover this under a lot of situations. of think a l of people could afford to pay a pocket. the before the market come before the pharmist now, look, i am looking for anything i can get for people that are heading for left hand surgery because i know wha diabetes. no one high blood pressure. no one skyrocketing obesity. like all therrows in the quiver. this is one that i think is a miracle drug. gerri: you don. >> no. gerri: do we know wha the optics of the lonterm consequences? >> short term we have dizziness, fatigue, constipation, can interfere with thinking, but here is the real one, the big buzzer item. they don't kw for sure about carved out issues. the first 8,000 patients this study have not had a problem, but the f is telling the company that makes this,,they want post marketing studies.
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there will have to look at heart attack and stroke, so we will have totay tuned. i don't expect a problem. gerri: that's a big deal. come on hard issues. >> that comes to mconclusion which is i persolly don't like to prescribe drugs in the first year after they come out. i'm not saying that to other docks. at's my personal thing. i wt. gerri: tell me about the effectiveness over all of this drug class because i think have been a lot of questions us of the previous treasury as income out. lots of questions. how effective really are these medications? >>ell, it's a little different. it's, drug and includes a drug that we use for migraines. it can interfere with thinking. that one is a ltle more effective in this one. the other ones that we have seen like this in the past work on -- i like the are of a drug it decreases your appetite, but i would like to work in a little more than 3% the year. apatite is a big problem for many people. gerri: thank you for coming on.
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it's a fascinating topic. you have to follow up with us when you find out what's going on with tarbell's in particular. >> american is to lose weight, but we have to watch how we do it. gerri: thank you. update to a story we have been covering from the very beginning . another chance at life. she suffers from severe cystic fibrosis and is getting a after recently bei put on the adult honor list thanks to a judge intervening. the other details about the data that wknow is that it was an adult. of course you will continu to follow t story andune of the updates. this week k we have been telling you about ome of the worst charitiein america. oncehey keep most o the money for themselves rather than the cost. you can find ttat list by going to gerriwillis.com. and now there i a new study showinghich stas are the most generous the chronicle o philanthropy found residen in states where religious participation is higher give the greatest percentage of their income to
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charity. the states make up tonight's top five. numb five, south carolina. residents gave nearly six nap% of their income to charity. in tennessee number four, the state's residents gave more than six and aalf%. number three, alabama with more than 70 -- 7%. alabama's never comes in at number two. the number one most charitable status utah where residents give 110 a half percent of their discretionary income to charity. the northeast was the least generous. the six new england states fill the last slick -- six slots with new hampshire coming in last. some southerners, they love to give. still to come, my "2 cents me" . and they want safe investment getting hammed. should you stay away from bonds and bond funds? we are lookingor you and your money coming up. ♪
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♪ gerri: a fox business alert for you now. a u.s. budget defit in may has grown by $139 billion. our annual deficit is on track to stay below 1 trillion for the first time sin 2008. the congressional budget office estimates thannual deficit to hit 642 billion. moderate economic growth and higher tax rates are helping to lor our deficit, meanwhile government spending hass3 creased. also today, fallout ahead for bond investors as interest rates rise. is now the time to sell?
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joining me now, advice for you portfolio, author of youan never be too rich. so these are queasy times for bond investors what are you telng your clits? >> tre are definitely stars on the horizon. the big question is now weather and at interest rates are going to go up or not because they will. the question of when. one knows that answer. that being said,here are definitely storms on the horizon. i am advising a lot of folks out there to get out of long-te and intermediate-term bonds. ifou are in bon funds, really consider getting out of them and going to individual bonds. gerri: really? >> because thi way i the value of the bonds goes down we know there is maturity data out there on when you're getting your money back. the bond fund, if interest rates go up the value goes down and you have no idea when you'r getting your money back. >> that's a very good poi, and one of the criticisms. as you're pointing out,he bond
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market is not just one plain vanilla market. all kinds. you like intermediate bonds? intermedia corporate? what do you think of treasurys? at about municipals? where will the value lie and what will happen t these dividual marketplaces as interest ratesh as by? >> it is a real tough go right now in the bond market. the bottom line is, i think that there are good buys in municipals. good buys in corporates. yet to look for the diamonds in the rough. i don't le intermediate and long term bonds. i just want to clarify tt. at tnk there ere people should really be looking is if you're going to invest in bonds to make sure you have the maturity. in a lot of people get scared. go out of the bond fund. now i have to try to find and buy myself. there are new places in the world th a lot of peoplare not aware of. exchange traded funds and bond mutual funds with a bond
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managers have to hold t bonds for maturity. you get these diversifications, but you also get the assurance of the bond manager holding i to maturit see it the bestf @%th worlds. gerri: great stuff. >> and those of the place gei: the other interesting thing we have seen is that some of these fund managers are buying stocks to look better. so what do you do if youold one of these bond funds and it is actually full of scks? >> then i think he would have to look at what your investmt time horizon is. there is generally nothing wrong with having a ttl bit of stock in your portfolio. if you have a longay to go before you neethe money, but if you are investing in a bond fund because you believe that the investment is safe, like a bond fund typically has historically been an d.c. some stks sprinkl then there, you should get out of dodg fast as you can and get out of that and go into a pure find. gerri: a lot of people saying ththey plan to cut their bond
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exposure,ome 43%. you recommend theame thing. get out. and pick a choose your way. but stand back for just a second and tell me, as these rates really start to take higher end you have got to think they're going to at some point. what will be the broer market impact? what happened to my portfolio? >> you know, it was 30 years ago where we have to worry about this problem and a lot of people -- the markets were very are today. i can make a case for the bulls, i can make aase for the bears. it's tough to predict. thiss truly unprecedented times because a lot of frs other gog on. so, you know, again, i have to default baback to theasics which is the fundamentals. if you are investing in bonds and your questioning, should i be there are not, what should i do for the future. what you really have to lk at is the fundamentals of your
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investments, how much time you have before you ne the money. are you diversified? are you in the right places? are you and quality your jnk? once you know the answer, then you can make some prudent decisions as far as where your money should be. gerri: that me ask you this because lot of peoplea lot of financial advisers experienced financial advisers are telling folks to get out of bonds now that means you will not be diversifie is that get advice? >> again, it depends upon how long you need money. if you are creating a lack of diversification -- let's suppose i have money my portfolio and paul 40% in bonds, pull it out and put it into cash. the next question is, where you go with that? and hat they get that point in time, to create diversification you might want to look at some investments. there really paying attention to capital preservatn. there a some interesting
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alternative investments that have just cropped up in the st couple of years in the markets that i think people should look at like index cds that are fdic in short, things that are really lending themselves toward the capitol preservation in case that theuesses wrong. gerri: ractuff. thank u for coming on. appreciate it. we will be right back with my "2 cents more" and the answer to our question of the day. do you trust doctors a hospitals to keep your medic records private? stay with us. ♪ with thepark cash card from capital one... boris earns unlited rewards for his small business. can i get the smith ntract, ease? thank you. that's three new par shredders. [ ris ] put 'em on my spark card. [ gart] boris' small business earns 2% casback on every pase every day. great businesses deserve unlimited rewards. re back the chicken's testimony, please. "buk, buk, bukka!" [ ma announcer ] get the spark business card from capital one and earn unlimited rewar. choose 2% ca back or double miles on every purchasevery day. told you i'd get half. what's in your walle
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kathy agrees. te. >> we asked question on gerriwils.com. tonight this weekend my husband and i travelling home from canada we were visiting with a relative who has health issues. nothing seemed to go right, we cod not find the car rental return, and we were rning late. we tried to check in at kiosk for o flight but the machine was n working we jumped on-line to che in hoping to find a friendly face, the agent chirped, you missed cut off by 7 minutes. my husband pointed out that airline come failed us, smile now gone, she began the rules, most like reading from a company manuel, she was calm, as
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she swiped my credit card for $300 bucks in change fees, she protested to me, saying, i wasn't polite, but that was not the point, we were in the wrong to be sure but we were looking for was customer service, we got a robot reading cue cards, we went to customer svice, we were put back on our original flig. so we ended up paying $300 for nothing. like most consumers, i didn't ite a letter to complain, but not likely i will fly that airline gain, this makes me think that customer service is the i think of the fast -- is the tng of the past, voting with your dollars is only real recourse, that is my two cents more, more coming up tomorrow, people of all ages will pay more thanks to obamacare, but younger folks will be hit hardest. roy will be here with details. that is tonight's willis report. thank you for joining us. have a great night, we'll see
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you back here tomorrow. >> good evening thank you for being with us, confeed ns, leaker edward snowden after a brief vanishing act i speaking d complicating the global image of the man who remains in hong kong and today he razeed -- raised stake in his campaign against u.s. agencies and their surveillance, snowden telling south china morning post, that u.s. is engaged in me than 60,000 hacking operations worldwide. modesnowed ep said thatsnowden e of pmary targets of u. inte
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